Alto Shaam HSM-24-3S-CT Installation Manual

Heated Shelf

Merchandiser

HOT FOOD HOLDING

HSM-48/5S

HSM-36/5S

HSM-24/5S

HSM-48/5S

HSM-36/3S-CT

HSM-24/5S

HSM-24/3S-CT

HSM-36/3S-CT

HSM-24/3S-CT

Operator's Manual

W164 N9221 Water Street

Menomonee Falls, Wisconsin 53052-0450 U.S.A.

Phone: 262.251.3800 • 800.558.8744 U.S.A. / Canada

262.251.7067 • 800.329.8744 U.S.A. only

Fax:

www.alto-shaam.com

Printed in the U.S.A.

Consult instructions for

operation and use.

MN-37330 (Rev. 4) • 03/17

Table of Contents

The Alto-Shaam merchandiser is thoroughly tested and

CAUTION

•

Table of Contents 2 Delivery 2 Transportation Damage and Claims 3 Unpacking 4 Safety Procedures 5 Installation 7 Dimensions 9 Electrical 13 Control Identication 15 Operation 16 General Holding Guidelines 18 Cleaning and Preventative Maintenance 19 Food Safety 21 Service 22 Limited Warranty 31

Delivery

inspected to ensure only the highest quality equipment is provided. Upon receipt, inspect for any possible shipping damage and report it at once to the delivering carrier. See the Transportation Damage and Claims section.

The merchandiser, complete with unattached items and accessories, may be delivered in one or more packages. Con rm that all standard items and options have been received as ordered. Save all the information packed with the merchandiser. Register online at

www.alto-shaam.com/en/support/warranty-registration

to ensure prompt service in the event of a warranty parts and labor claim.

This manual must be read and understood by all peopleusing or installing the appliance. Contact the Alto-Shaam Tech Team Service Department with any questions concerning installation, operation, or maintenance.

1-800-558-8744; servicedept@alto-shaam.com

Operational Environmental Conditions

Before use, appliance must acclimate to room temperature in the environment it is placed — 24 hours isrecommended.

Ambient temperature range of 60°F to 110°F (16°C to 43°C). Relative humidity of less than 95% non-condensation. Atmospheric pressure range of 50kPa to 106kPa.

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The serial number is required for all inquiries.

Always include both model and serial number(s) in any correspondence regarding the appliance.

Model: ______________________________________________

Serial number: ______________________________________________

Purchased from: ______________________________________________

Date installed: ____________________ Voltage: _____________

Appliance and accessories may be heavy. To prevent serious injury, always use a su icient number of trained and experienced workers when moving or leveling appliance and handling accessories.

Transportation Damage and Claims

All Alto-Shaam equipment

3. Note all damage to packages directly on the carrier’s

con rmation to the carrier’s of ce with the time, date,

Model:

hour emergency service call center to offer immediate

is sold Free on Board (F.O.B.) shipping point, and when accepted by the carrier, such shipments become the property of the consignee.

Should damage occur in shipment, do not put the appliance into service until the damage has been inspected by an authorized Alto-Shaam service provider.

Shipping damages are a matter between the carrier and the consignee. In such cases, the carrier is assumed to be responsible for the safe delivery of the merchandise, unless negligence can be established on the part of theshipper.

1. Make an immediate inspection while the appliance is still in the truck or immediately a er it is moved to the receiving area. Do not wait until a er the appliance is moved to a storage area.

2. Do not sign a delivery receipt or a freight bill until a proper count has been made and inspection of all appliances are received.

delivery receipt.

4. Make certain the driver signs the delivery receipt. If the driver refuses to sign, make a notation of this refusal on the receipt.

5. If the driver refuses to allow inspection, write the following on the delivery receipt: Driver refuses to

allow inspection of containers for visible damage.

6. Contact the carrier’s of ce immediately upon  nding damage, and request an inspection. Mail a written

and the personcalled.

7. Save any packages and packing material for further inspection by the carrier.

8. Promptly  le a written claim with the carrier and attach copies of all supporting paperwork.

Alto-Shaam will continue our policy of assisting our customers in collecting claims which have been properly  led and actively pursued. Alto-Shaam cannot, however,  le any damage claims, assume the responsibility of any claims, or accept deductions in payment for such claims.

Record the model and serial number of the appliance for easy reference. Always refer to both model and serial number in any contact with Alto-Shaam regarding this appliance.

Serial Number: ______________________________________________

Date Installed: ______________________________________________

Voltage: ______________________________________________

Purchased From: ______________________________________________

______________________________________________

Alto-Shaam has established a twenty-four

customer access to a local authorized service agency outside of standard business hours. The emergency service access is provided exclusively for Alto-Shaam equipment and is available throughout the United States through the use of Alto-Shaam’s toll-free number. Emergency service access is available seven days a week including holidays.

MN-37330 • Rev 4 • 03/17 • HSM Series Manual 3

Unpacking

•Remove the merchandiser from the carton or crate.

CAUTION

To prevent injury or property damage: Always apply both caster brakes on mobile carts, appliances, or accessories when stationary. Appliances on casters can move or roll on uneven floors.

NOte: Do not discard the carton and other packaging material until the

merchandiser has been inspected for hidden damage and tested for proper operation.

Do not discard this manual. This manual is considered to be part of the merchandiser and is to be provided to the owner or manager of the business or to the person responsible for training operators. Additional manuals are available from the service department.

• Read all instructions in this manual before installing the merchandiser, using the merchandiser or performing routine maintenance. Following procedures other than those indicated in this guide to use and clean the merchandiser is considered inappropriate and may cause damage, injury or fatal accidents, in addition to invalidating the warranty and relieving Alto-Shaam of all liability.

• Remove all protective plastic  lm, packaging materials, and accessories from the merchandiser before connecting electrical power. Store any accessories in a convenient place for future use.

HSM-48/5S HSM-36/5S HSM-24/5S

Exterior Dimensions

Weight

Exterior Dimensions

Weight

79-7/8" x 48" x 27-5/16" (2028mm x 1218mm x 692mm)

Net: 563 lb (255 kg) Net: 496 lb (225 kg) Net: 406 lb (184 kg)

Ship: 772 lb (350 kg) Ship: 652 lb (296 kg) Ship: 550 lb (249 kg)

Crate Dimensions (L x W x H): 56" x 63" x 89" (1422mm x 1600mm x 2261mm)

Appliance and accessories may be heavy. To prevent serious injury, always use a su icient number of trained and experienced workers when moving or

4 MN-37330 • Rev 4 • 03/17 • HSM Series Manual

leveling appliance and handling accessories.

79-7/8" x 36" x 27-5/16" (2029mm x 914mm x 692mm)

Crate Dimensions (L x W x H): 56" x 45" x 89" (1422mm x 1143mm x 2261mm)

HSM-36/3S-CT HSM-24/3S-CT

45-3/4" x 36" x 27-5/16" (1162mm x 914mm x 692mm)

Net: 311 lb (141 kg) Net: 250 lb (113 kg)

Ship: 417 lb (189 kg) Ship: 300 lb (136 kg)

Crate Dimensions (L x W x H): 56" x 45" x 65" (1422mm x 1143mm x 1651mm)

79-7/8" x 24" x 27-5/16" (2029mm x 609mm 692mm)

Crate Dimensions (L x W x H): 36" x 36" x 89" (914mm x 914mm x 2261mm)

45-3/4" x 24" x 27-5/16" (1163mm x 609mm 692mm)

Crate Dimensions (L x W x H): 36" x 36" x 60" (914mm x 914mm x 1524mm)

• The appliance is intended to cook, hold or process foods

Knowledge of proper procedures is essential to the

• The merchandiser is intended to hold pre-packaged

for the purpose of human consumption. No other use for

food for human consumption. No other use for this

this appliance is authorized and is therefore considered

merchandiser is authorized by the manufacturer or its

dangerous. The appliance must not be used to cook

agents and is therefore considered dangerous.

food containing  ammable materials (such as food with

• The merchandiser is intended for use in commercial

alcohol). Substances with a low  ash point can ignite

establishments where all operators are familiar with

spontaneously and cause a  re.

the purpose, limitations, and associated hazards of this

• The appliance is intended for use in commercial

merchandiser. Operating instructions and warnings

establishments where all operators are familiar with

must be read and understood by all operators and users.

the purpose, limitations, and associated hazards of this

Alto-Shaam recommends regular staff training to avoid

appliance. Operating instructions and warnings must

the risk of accident or damage to the merchandiser.

be read and understood by all operators and users.

Operators must also receive regular safety instructions.

Alto-Shaam recommends regular staff training to avoid

• Any troubleshooting guides, component views, and

the risk of accident or damage to the appliance. Operators

partslists included in this manual are for general

must also receive regular safety instructions.

reference only and are intended for use by qualied and

• Any troubleshooting guides, component views, and

trained technicians.

partslists included in this manual are for general

• This manual should be considered a permanent part

reference only and are intended for use by quali ed and

of this merchandiser. This manual and all supplied

trained technicians.

instructions, diagrams, schematics, parts lists, notices,

• This manual should be considered a permanent part of

and labels must remain with the merchandiser if the

this appliance. This manual and all supplied instructions,

item is sold or moved to another location.

diagrams, schematics, parts lists, notices, and labels must remain with the appliance if the item is sold or moved to another location.

Safety Procedures

safe operation of electrically and/or gas energized equipment. The following signal words and symbols may be used throughout this manual.

DANGER

Indicates a hazardous situation that, if not avoided, will result in death or serious injury.

WARNING

Indicates a hazardous situation that, if not avoided, could result in death or serious injury.

CAUTION

Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

NOtiCe: Indicates information considered important,

but not hazard-related (e.g., messages relating to property damage).

NOtiCe: For equipment delivered for use in any

location regulated by the following directive: 2012/95/EC WEEE

Do not dispose of electrical or electronic

equipment with other municipal waste.

Indicates that referral to operating instructions is a mandatory action. If not followed the operator could su er personalinjury.

Indicates that referral to operating instructions is recommended to understand operation of equipment.

MN-37330 • Rev 4 • 03/17 • HSM Series Manual 5

Safety Procedures

WARNING

• To prevent serious injury, death or property damage, the merchandiser should be inspected and serviced at least every twelve (12) months by an authorized service partner or trained technician.

• Only allow an authorized service partner or trained technician to service or to repair the merchandiser. Installation or repairs that are not performed by an authorized service partner or trained technician, or the use of non-factory authorized parts will void the warranty and relieve Alto-Shaam of all liability.

• When working on this merchandiser, observe precautions in the literature, on tags, on labels attached to or shipped with the merchandiser and other safety precautions that may apply.

• If the merchandiser is installed on casters, freedom of movement of the merchandiser must be restricted so that utility connections (electricity) cannot be damaged when the merchandiser is moved. If the merchandiser is moved, make sure all utility connections are disconnected. When returning the merchandiser to its original position, make sure that retention devices and utility connections are connected.

• Only use the merchandiser when it is stationary. Merchandisers on casters can tip over when being moved over an uneven oor or threshold and cause serious injury.

• Always apply caster brakes on mobile merchandisers when these are not being moved. These items could move or roll on uneven oors and cause property damage or serious injury.

• Be extremely careful when moving merchandisers because the food trays may contain hot uids that may spill, causing serious injury.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision concerning use of the appliance by person responsible for their safety.

Children should be supervised to ensure that they do not play with the appliance.

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This merchandiser, and any accessories, may be delivered

WARNING

CAUTION

in one or more packages. Make sure all accessories that were ordered have been received.

Li the merchandiser from the pallet with a fork li truck positioned at the rear of the merchandiser. Care must be taken when moving the merchandiser into position to protect the glass components. Floorstanding merchandisers have heavy-duty, swivel casters withbrakes.

Appliance and accessories may be heavy. To prevent serious injury, always use a su icient number of trained and experienced workers when moving or leveling appliance and handling accessories.

Installation

Improper installation, alteration, adjustment, service, cleaning, or maintenance could result in property damage, severe injury, or death.

Read and understand the installation, operating and maintenance instructions thoroughly before installing, servicing, or operating this equipment.

Alto-Shaam heated shelf merchandisers are designed for the purpose of holding hot food at a temperature for safe consumption. The merchandiser must be installed on a level surface in a location that will permit the equipment to function for its intended purpose and allow adequate access for proper cleaning and maintenance.

Level the merchandiser from side to side and front to back.

Do not install the merchandiser near a cold air source, such as a freezer, air conditioning vents, or in any area where outside air uctuation can affect performance. Thismerchandiser must not be affected by steam, grease, dripping water, high temperatures, or any other adverse conditions.

In order to maintain NSF standards, oor models must be equipped with casters or 6" (152mm) legs and countertop models must be equipped with 4" (102mm) legs or sealed at the bottom by NSF approved sealant.

CLEARANCE REQUIREMENTS

4" (102mm) rear clearance

MN-37330 • Rev 4 • 03/17 • HSM Series Manual 7

Installation

Installing the Skirt

Merchandisers with caster include three skirt panels that need to be installed once the merchandizer is in position.

Perform the procedure below to install the skirt panels.

1. Remove the screws (a).

2. Slide the front skirt panel (b) into position and secure it with the screws removed in step 1.

3. Remove the screws (c) from the rear of the merchandizer.

4. Slide the side skirt (d) into position and secure it with the screws removed in step 3.

5. Repeat for the other side skirt.

AR-TS-00021

8 MN-37330 • Rev 4 • 03/17 • HSM Series Manual

79-7/8"

(2029mm)

Electrical connection 6" (152mm)

7-9/16"

(192mm)

Electrical connection

3" (77mm)

Cord wrap 1-3/8" (35mm)

Cord wrap

17-7/8"

(454mm)

7-1/8" (181mm)

between

shelves

7-5/8" (194mm)

between

shelves

HSM-48/5S

48" (1219mm)

8-1/8" (206mm)

between

shelves

Dimensions

27-5/16" (694mm)

25-7/8" (657mm)

79-7/8"

Electrical connection 6" (152mm)

7-1/8" (181mm)

between

shelves

7-5/8" (194mm)

between

shelves

7-9/16"

(192mm)

Electrical connection

3" (77mm)

Cord wrap

17-7/8"

(454mm)

Cord wrap 1-3/8" (35mm)

HSM-48/5S Net Weight—Empty

Reach-in

5 Shelf 563 lbs (255 kg)

MN-37330 • Rev 4 • 03/17 • HSM Series Manual 9

Dimensions

HSM-36/5S

27-5/16" (694mm)

36" (914mm)

25-7/8" (657mm)

8-1/8" (206mm)

between

shelves

7-1/8" (181mm)

between

shelves

79-7/8"

(2029mm)

Electrical connection 6" (152mm)

7-5/8" (194mm)

between

shelves

7-9/16"

(192mm)

Electrical connection

3" (77mm)

Cord wrap

17-7/8"

(454mm)

Cord wrap 1-3/8" (35mm)

HSM-36/5S Net Weight—Empty

Reach-in

5 Shelf 496 lbs (225 kg)

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+ 22 hidden pages