Alpine WIN316 User Manual

Limited Warranty Information

Thank you for choosing an Alpine product! We aim to please with our wide range of products

including Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed

from the highest quality materials. In the event that we have not achieved our usual standard of

excellence, we will repair or replace, at our discretion, within the warranty period. A valid proof of

purchase, with the purchase date clearly indicated, must be provided. Photos of defective

merchandise will also be required to help distinguish the actual cause of the defect. Please read

• Water Damage

Alpine products are not manufactured to withstand extreme temperatures. Improper

storage that allows water to freeze within a product may cause damage and is considered
negligence and will, therefore not be covered under this warranty. The use of “hard water”
and/or caustic cleaners can affect the paint or other finishes. Failure to keep the unit
clean, and use of such additives/cleaners, will also void the warranty. Please note: for
fountains, it is normal for some splashing to occur and protecting the immediate surfaces is not
the responsibility of Alpine Corporation

• Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up

using standard paint. The paint is designed protect the entire finish against breakdown of
color. As with any product, all finishes with time will gradually fade and discolor. The
warranty will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.

• Procedure/Service

Should a warranty/claim be needed, you should contact the retailer from whom you

purchased the product. If that not an option, you can contact Alpine Corporation at
show proof of purchase, provide photographs and any other information needed to

validate your claim. This may be necessary to distinguish between a partial or complete
replacement of a defective product. The warranty does not cover any items with multiple
parts; the warranty will ONLY cover the individual component of the unit/item that may be
defective. Replacement parts can be made available to a consumer through the original
selling party, or an approved parts retailer. If this is not an option, contact our customer
service department.

• Not Covered Under Warranty

below for a detailed description of warranty coverage.

www.alpine4u.com. When contacting Alpine Corporation, you must be prepared to

The limited warranty will NOT cover cases of damages due to

1. Damages caused in Transit

2. Inadequate care and/or neglect

3. Environmental and/or natural elements

4. Immersion in water, unless specified

This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of

freezing water damage, hard water damage, failure to keep the unit clean and free of harmful

additives such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also

does not cover any additional charges or installation, removal, disposal and/or shipping costs or

5. Improper Installation/Storage and/or Maintenance

consequential damage associated with any warranty claim

WIN316

Tree Fountain