Alpha SF502ES, SF501ES Installation Manual

Tek-CARE®500

Wireless Emergency Call System

IL815

SECTION E

Rev . 13 - 09/2008

Alpha Communications

42 Central Drive Farmingdale, NY 11735-1202 Phone: (631) 777-5500 Fax: (631) 777-5599

Website:

www.AlphaCommunications.com

Email:

info@alphacommunications.com

TOLL-FREE Technical #:

1-800-666-4800

Operation, Installation and Service Manual

TekTone® has designed Tek-CARE®500 to work as a system. Its NC501 Master Station Computer has been carefully designed and matched to work with Tek-CARE®500 wireless and wired peripherals. TekTone® will not warrant or support components of Tek-CARE®500 that are purchased separately unless the components are add-ons to previously sold systems. TekTone® will also not warrant or support a system that is a mix of T ekTone® and Non-T ekT one parts, unless prior permission has been obtained.

A site survey must be performed and submitted before ordering a Tek-CARE®500 system. In order to track our systems and to inform facilities of software upgrades, full site information (site name, address and phone number) will be required when ordering. Site information and NC501 warranty numbers will also be required when requesting technical support.

Operation, Installation and Service Manual

No part of this publication may be copied without the express written permission of T ekT one® Sound & Signal Mfg., Inc. The content of this manual is furnished for informational use only , is subject to change without notice, and should not be construed as a commitment by T ekT one® Sound & Signal Mfg., Inc. T ekTone® Sound & Signal Mfg., Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation.

TekTone, the TekTone logo, Tek-Call, Tek-Care, Tek-Check-In, Tek-Com, Tek-Digicare, Tek-Door, Tek-Entry, Tek-Guard, TekMicro, Tek-MMARS, TekNIOS, Tek-Paging, Tek-Phone, Tek-Safe, Tek-Select, Tek-Sentry, Tek-Sound, Tek-Status, Tek-Trio and Tek-View are either registered trademarks or trademarks of TekTone® Sound & Signal Mfg., Inc. in the United States and/or other countries. All other trademarks are the property of their respective owners.

Tek-CARE®500 devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) Devices may not cause harmful interference, and (2) devices must accept any interference received, including interference that may cause undesired operation.

TekTone Part # FCC ID#

NC500SK ..................................................... HCQ3B6SSR16, HCQ3B6UMXF

NC505 .......................................................... HCQ3B6SSR64

NC510 .......................................................... HCQ3B6FA403

NC511, NC512............................................. HCQ3B6SSRL

SF501 ........................................................... HCQ3B6RTA

SF502 ........................................................... HCQ3B6RTX

SF505 ........................................................... HCQ3B6ESL

SF515 ........................................................... HCQ3B6SSF

SF520, SF525, SF526, SF527, SF528.......... HCQ3B6UMXF

SF529/A, SF530, SF531/A........................... HCQ3B6U1XFM

ii • IL815 Tek-Care®500 Manual

Table of Contents ————————————————————

System Operating Instructions.............................................................. 1

NC501 Master Station Computer Setup and Usage ..................................................... 1

The T ek-CARE®500 Operating Screen ......................................................................... 1

Menu Bar.............................................................................................................. 1

Online Indicator .................................................................................................... 1

Error Indicator....................................................................................................... 1

Night Mode Indicator ........................................................................................... 1

Demo Mode Indicator........................................................................................... 1

Transmitter/Locator Indicator............................................................................... 1

Signal Indicator .................................................................................................... 1

RF Signal Strength Indicator ................................................................................ 1

Battery Indicator................................................................................................... 1

Events Monitor Button (F2) ................................................................................. 2

Residents Button (F3)........................................................................................... 2

Transmitters Button (F4) ...................................................................................... 2

Page Button (F5)................................................................................................... 2

History Button (F6) .............................................................................................. 2

System Log Button (F7)........................................................................................ 2

F8—Turn Night Mode On/Off.............................................................................. 2

Silence Alarm Button (Ctrl+A) .............................................................................. 2

Alt+X—Quit ......................................................................................................... 2

Resident Menu ............................................................................................................ 2

Assign/Unassign Transmitter .............................................................................. 2

New Resident ....................................................................................................... 2

Delete Resident .................................................................................................... 2

Residents Register (F3) ........................................................................................ 2

Transmitters Menu ...................................................................................................... 7

Low Battery .......................................................................................................... 7

Missing Transmitters ........................................................................................... 7

Lost Transmitters ................................................................................................. 7

Transmitters Register (F4) .................................................................................... 7

Events Menu .............................................................................................................. 10

Events Monitor (F2) ............................................................................................10

Events History (F6) .............................................................................................1 1

Paging Menu ..............................................................................................................12

Send Page (F5).....................................................................................................13

Paging Groups Register .......................................................................................13

Pagers Register....................................................................................................1 3

System Menu..............................................................................................................14

Night Mode (F8) ..................................................................................................14

Locators & Repeaters ..........................................................................................14

Zones Register ....................................................................................................16

Edit Proximity Map ..............................................................................................17

System Log (F7)...................................................................................................17

System Operation History Log ............................................................................19

Database (DB) Maintenance Log ........................................................................1 9

Configure Menu .........................................................................................................1 9

T ek-CARE®500 Options .......................................................................................19

Signal Interface Setup..........................................................................................19

Paging Interface Setup ........................................................................................21

Database Setup & Maintenance..........................................................................21

Customize Sounds ...............................................................................................2 3

Help Menu ..............................................................................................................2 3

T ek-CARE®500 Help ............................................................................................23

About T ek-CARE®500 .........................................................................................23

Exit Menu ..............................................................................................................24

Important Te rms ..........................................................................................................24

Device Operation ........................................................................................................24

IL815 Tek-Care®500 Manual • iii

Table of Contents

System Installation................................................................................ 26

Equipment Installation ................................................................................................26

System Components ...................................................................................................26

Initial Programming .....................................................................................................29

System Troubleshooting Guide .......................................................... 32

Appendix: Central Monitoring ............................................................. 33

Overview ..............................................................................................................33

Central Monitoring (CM) Server .................................................................................33

Central Monitoring (CM) Config Tool ........................................................................33

Starting Central Monitoring........................................................................................3 4

Stopping Central Monitoring......................................................................................3 6

Illustrations

Figure 1—T ek-CARE®500 Operating Screen & Residents Register ............................. 3

Figure 2—Residents Register–Medical Information Tab............................................. 4

Figure 3—Residents Register–Contacts List T ab........................................................ 4

Figure 4—Residents Register–Assigned Transmitters Tab–Transmitter Info sub-Tab . 4 Figure 5—Residents Register–Assigned Transmitters T ab–Programmable Timers sub-T ab5 Figure 6—Residents Register–Assigned Transmitters Tab–Paging Groups sub-Tab. 5

Figure 7—Residents Register–Assigned Transmitters Tab–Zones sub-Tab .............. 5

Figure 7a—Residents Register–Notes Tab.................................................................. 6

Figure 8—Low Battery................................................................................................. 6

Figure 9—Missing Transmitters .................................................................................. 6

Figure 10—Lost Transmitters ...................................................................................... 6

Figure 11—Transmitters Register (F4) ......................................................................... 8

Figure 12—Transmitters Register–Programmable T imers T ab ..................................... 8

Figure 13—Transmitters Register–Battery Status T ab ................................................ 8

Figure 14—Events History (F6) ..................................................................................11

Figure 15—Send Page (F5) .........................................................................................12

Figure 16—Paging Groups Register ...........................................................................12

Figure 17—Pagers Register ........................................................................................12

Figure 18—Night Mode (F8).......................................................................................14

Figure 19—Zones Register .........................................................................................16

Figure 20—Edit Proximity Map ...................................................................................16

Figure 21—System Log (F7) .......................................................................................18

Figure 22—System Operation History Log.................................................................18

Figure 23—Database Maintenance Log .....................................................................1 8

Figure 24—Tek-CARE®500 Options–T ek-CARE®500 Tab ..........................................20

Figure 25—Tek-CARE®500 Options–Passwords T ab .................................................20

Figure 25a—Administrator and User Password Access.............................................20

Figure 25b—T ek-CARE®500 Options–Advanced T ab................................................20

Figure 26—Signal Interface Setup ..............................................................................20

Figure 27—Paging Interface Setup .............................................................................22

Figure 28—Database Setup & Maintenance–Database Tab ......................................22

Figure 29—Database Setup & Maintenance–Maintenance Tab ................................22

Figure 30—Customize Sounds....................................................................................22

Figure 31—PK510 Serial Cable Connection ................................................................26

Figure 32—NC501 Master Station Computer Connections ........................................27

Figure 33—CM Server ................................................................................................35

Figure 34—List Devices .............................................................................................35

Figure 35—Device List ...............................................................................................35

Figure 36—Event Details ............................................................................................35

Figure 37—Account Details .......................................................................................35

Figure 38—Configuration Details ...............................................................................35

iv • IL815 Tek-Care®500 Manual

System Operating Instructions ——————————————

NC501 Master Station Computer Setup and Usage

Due to the critical nature of the T ek-CARE®500 reporting features, all power saving features on the master station computer and monitor have been disabled. T ekT one® recommends that the computer be dedicated to Tek-CARE®500. Running additional applications on the computer diminishes the effectiveness of the system and may halt (lock up) the system. Note: Perform the Database Clean-up function regularly to ensure proper system operation. See System Operating Instructions—Configure Menu–Database Setup & Maintenance— Maintenance Tab—Database Clean-up for complete details.

The Tek-CARE®500 Operating Screen

This section provides a brief description of the various parts of the operating screen. The separate menu sections go into greater detail regarding specific functions. Refer to Figure 1 for operating screen layout.

Menu Bar—T o access the T ek-CARE (or other pointing device) over a menu bar item and then click. This displays the available menu items.

Online Indicator—This indicator has two states:

• Green indicates the system software is running.

• Clear (off) indicates an error has occurred that interferes with the software. (See Error

Indicator.)

500 system’s various menu functions, move the mouse

Error Indicator—This indicator has three states:

• Clear (off) indicates no errors.

• Red indicates a significant, system-wide error in system operation has occurred.

• Orange indicates an error has occurred that affects only part of the system. When an error has occurred, use the System Log Button to access more information

regarding the nature of the error.

Night Mode Indicator—This indicator has two states:

• Clear (off) indicates that Day Mode is active.

• Blue indicates that Night Mode is active. (See System Operating Instructions—System Menu—Night Mode (F8) for more information.)

Note: The transmitter/locator , signal, signal strength and battery indicators work together to provide data for a single signal occurrence.

Demo Mode Indicator—This indicator is displayed only when T ek-CARE®500 is operating in demo mode. In demo mode, the system has the same functionality as normal mode, but runs for just 2 hours, after which the T ek-CARE®500 program quits and must be restarted. If you have purchased a T ek-CARE®500 and it runs in demo mode, please contact T ekT one®’s sales department at (800) 327-8466.

Transmitter/Locator Indicator—Displays the transmitter number and locator number of the last signal received. Locator numbers are shown only when applicable.

Signal Indicator—This indicator has four states:

• Blue indicates a supervisory signal.

• Red indicates an alarm signal.

• Green indicates a reset signal.

• Orange indicates a tamper signal.

RF Signal Strength Indicator—Shows the strength of the last signal received. Battery Indicator—This indicator has two states:

• Green/High shows good battery condition.

• Red/Low shows a low battery condition. (See System Operating Instructions— Transmitters Menu—Low Battery for more information.)

IL815 Tek-CARE®500 Manual • 1

System Operating Instructions

Events Monitor Button (F2)—Click on button or press F2 to display a list of currently active system events. The following information is provided: Time, Category, Type, Device #, Device T ype, Resident Name, Zones, Location, Paging Group, Device Description, Reset at Site, Date Cleared, Cleared By and Event #. (See System Operating Instructions—Events Menu—Events Monitor (F2) for more information.)

Residents Button (F3)—Click on button or press F3 to display the Residents Register . (See System Operating Instructions—Resident Menu—Residents Register (F3) for more information.)

Transmitters Button (F4)—Click on button or press F4 to display the T ransmitters Register . (See System Operating Instructions—Transmitters Menu—Transmitters Register (F4) for more information.)

Page Button (F5)—Click on button or press F5 to send a page. (See System Operating Instructions—Paging Menu—Send Page (F5) for more information.)

History Button (F6)—Click on button or press F6 to display the Events History . The following information is provided: Time, Category , Type, Device #, Reset at Site, Date Cleared, Cleared By, Resident Name, Zones, Location, Paging Group, Device Type, Device Description and Event #. (See System Operating Instructions—Events Menu—Events History (F6) for more information.)

System Log Button (F7)—Click on button or press F7 to display the system log information— Date, Time and Event. (See System Operating Instructions—System Menu—System Log (F7) for more information.)

Resident Menu

F8—Turn Night Mode On/Off—Press the F8 key to toggle Night Mode On/Off. (See System Operating Instructions—System Menu—Night Mode (F8) for more information.)

Silence Alarm Button (Ctrl+A)—Press (while a system event is active) to toggle between these two states:

—Alarm sounds are on —Alarm sounds are off

Alt+X—Quit—Press the Alt+X key combination to quit the Tek-CARE®500 program.

Assign/Unassign Transmitter—Prompts for a resident name and then displays the Transmitter

Info tab in the Residents Register for that resident. (See System Operating Instructions— Resident Menu—Residents Register (F3) for more information.)

New Resident—Used to add a new resident to the system. (See System Operating Instructions—Resident Menu—Residents Register (F3) for more information.)

Delete Resident—Used to Delete a resident from the system. Residents Register (F3)—This is the primary tool for handling resident information. T o add

a new resident, click the Add button and fill in all relevant information fields. (The various fields are discussed in detail below.) T o edit an existing resident record, select the record and change the relevant information fields.When finished with all changes or additions to a specific resident record, click the Save button. Click the Add button to add another record, or click the Close button if finished.

2 • IL815 T ek-CARE®500 Manual

The following searching and sorting functions are available in the Residents Register to facilitate the handling of resident information (refer to Figure 1 for screen layout):

Search—Select the type of information to search in the drop-down category box. Enter the information to search for in the second field. Then click the Go button.

System Operating Instructions

Show—Select an option from this drop-down box to show only one category of information. Order By—Sort the displayed data by Resident Name, Building or W ing.

—Sort in ascending order, based on the Or der By field. —Sort in descending order, based on the Or der By field.

The following features can be also accessed from the Residents Register:

—Displays first record in list. —Displays prior record in list. —Displays last record in list. —Displays next record in list.

Add Button (Alt+A)—Add new residents to the system. Cancel Edit Button (Alt+C)—Cancel all edits made to the displayed data (if Save button

has not been clicked).

Delete Button (Alt+D)—Delete the selected residents from the system. Save Button (Alt+V)—Save entered or edited information. Refresh Button (Alt+H)—Refresh the displayed data to ensure information is current. Close Button (Alt+L)—Close the Residents Register.

—Click on the print icon (or press Ctrl+P). T o print only the selected record, click

Yes, and the record will print immediately. T o print all displayed records (filtered by any searches that have been invoked), click No, and a print preview screen will appear—click

Figure 1—Tek-CARE®500 Operating Screen & Residents Register

Menu Bar

Indicators

Buttons

Events Monitor

Residents Register (F3)

IL815 Tek-CARE®500 Manual • 3

System Operating Instructions

the printer setup button to select which pages to print; click the print button to print those pages.

Resident Info T ab—Provides a place to enter: name, ID #, address, city , state, zip, building, wing, floor, apartment number , phone number, and extension. (Only the first 17 characters of a name will be sent to pagers, although the name can be longer. Location information is required to assign zones.) Use the Load Photo button to select a resident photo from the local hard drive, using a browse function. Resident photos must be in bitmap format (.BMP), 100 pixels wide × 125 pixels high. Refer to Figure 1 for screen layout.

Medical Information T ab—Provides a place to enter: physician, phone number , extension, hospital, allergies, medication, health history, instructions and insurance information. Refer to Figure 2 for screen layout.

Contacts List T ab—Provides a place to enter: type (select from pull down menu), name, phone number, extension, comments and address. Note: T ek-CARE®500 shares information between records for “non-relative” contacts to allow system-wide update of common information. For example, updating a specific doctor’s phone number in one resident record changes it in all other resident records. “Relative” information is not shared between records. Refer to Figure 3 for screen layout.

Assigned T ransmitters T ab

Transmitter Info sub-Tab—Refer to Figure 4 for screen layout. Provides a place to enter:

• Dev #—Assigns a transmitter to the selected resident. A Dev # must be entered in the Transmitters Register before it can be assigned.

• Status—Indicates the transmitter’s status. Status can be changed by the user if appropriate. (Lost, for example.)

• Date—This drop-down box next to the Status box allows a date to be associated with a particular status setting (if desired).

Figure 2—Residents

Medical Information Tab

Figure 3—Residents

Contacts List Tab

Figure 4—Residents

Transmitters Tab—

Transmitter Info sub-Tab

4 • IL815 T ek-CARE®500 Manual

System Operating Instructions

• Used As—This drop-down box determines the type of call the device sends. Options are: Call/Alarm Device, Check-In Device, Emergency Device, Repeater/ Locator or Security Device. (Not all options are available for all devices.)

• In Use—This checkbox indicates the “use” status of a transmitter. To disable a transmitter, uncheck this box—signals from the device will not be processed, except battery signals which will be processed.

Programmable Timers sub-Tab—Refer to Figure 5 for screen layout.

• Disable Supervision—Schedule a time period during which the system does not supervise signals from this transmitter. If the supervision enabled checkbox is not checked, reprogram the transmitter to be supervised (see System

Operating Instructions—Transmitters Menu—T ransmitters Register—Device Info T ab).

• Disable Alarm—Schedule a time period during which the system does not supervise alarms from this transmitter. (Available for security devices only, such as door/window egress transmitters.) Enable or disable all alarm schedules for a security device by checking or unchecking the alarm enabled checkbox in the upper right.

• Activity Check-In—A vailable for check-in devices only. Schedule a time period during which the system requires a button press (or motion if using a SF515 motion detector) from this transmitter. If the button is not pressed during the scheduled time period, a Check Event will appear in the event list approximately 5 minutes prior to the scheduled End time. Enable or disable all check-in schedules for a particular transmitter by checking or unchecking the activity check-in enabled checkbox in the upper right.

Figure 5—Residents

Transmitters Tab—

Programmable Timers

sub-Tab

Figure 6—Residents

Transmitters Tab—Paging

Groups

sub-Tab

Figure 7—Residents

Transmitters Tab—Zones

sub-Tab

First, check the Schd. Enabled checkbox. Enter the start time in the Begin field and the end time in the End field. (Begin and End times must be at least 10

IL815 Tek-CARE®500 Manual • 5

System Operating Instructions

minutes apart.) Check the boxes to select which days of the week this event is scheduled.

Note: A single time period cannot cross midnight into the next day; divide it into two time period entries. For example, create these two entries to create a scheduled time period of 6:00 PM Friday to 10:00 AM Saturday (as shown in Figure 5):

Begin—6:00 PM End—11:59 PM Day—Friday Begin—12:00 AM End—10:00 AM Day—Saturday

Paging Groups sub-Tab—Assign the transmitter to one or more paging groups so that calls are paged in addition to normal call annunciation. (See System Operating

Instructions—Paging Menu and System Operating Instructions—System Menu— Night Mode (F8) for more information.) Refer to Figure 6 for screen layout.

Zones sub-Tab—Assign the transmitter to one or more zones, which are used as

report filtering criteria for active and historical call data. All transmitters assigned to the same resident are automatically assigned to the same zones. Refer to Figure 7 for screen layout. See System Operating Instructions—System Menu—Zones Register to create zones.

Notes Tab—Provides a place to enter additional notes, comments or requests. Refer to Figure 7a for screen layout.

Figure 7a—Residents Register—Notes Tab

Figure 8—Low Battery

Figure 9—Missing Transmitters

Figure 10—Lost Transmitters

6 • IL815 T ek-CARE®500 Manual

System Operating Instructions

Transmitters Menu

Low Battery—Shows a list of transmitters that have low battery status, as well as information relevant to those transmitters. Refer to Figure 8 for screen layout.

Missing Transmitters—Shows a list of transmitters from which the system is no longer receiving supervisory signals, as well as information relevant to those transmitters. Refer to Figure 9 for screen layout.

Lost Transmitters—Shows a list of transmitters that have been classified as lost, as well as information relevant to those transmitters. Classify a transmitter as lost by changing the status in the Transmitters Register (F4) (see below). This status is used when a transmitter is still present in the building, but cannot be located. The system will not process call signals from lost transmitters, although it will continue to process battery status and tamper signals. Refer to Figure 10 for screen layout.

Transmitters Register (F4)—This is the primary tool for modifying and accessing transmitter information. T o add a new transmitter, click the Add button and fill in all relevant information fields. Fields designated with an asterisk (*) are settings programmed into the transmitter and cannot be changed without reprogramming the transmitter. (The various fields are discussed in detail below.) To edit an existing transmitter record, select the record and change the relevant information fields.

When finished with all changes or additions to a specific transmitter record, click the Save button. Then click the Program Transmitter button, if necessary (see System Installation— Initial Programming—Programming Transmitters, Locators and Repeaters for more information). Click the Add button to add another record, or click the Close button if finished.

The following searching and sorting functions are available in the Transmitters Register to facilitate the handling of transmitter information (refer to Figure 11 for screen layout):

Search—Select the type of information to search in the drop-down category box. Enter the information to search for in the second field. Then click the Go button.

Show—Select an option from this drop-down box to show only one category of information. Order By—Sort the displayed data by Device # or Model.

—Sort in ascending order, based on the Or der By field. —Sort in descending order, based on the Or der By field.

The following features can also be accessed from the Transmitters Register:

—Displays first record in list. —Displays prior record in list. —Displays last record in list. —Displays next record in list.

Add Button (Alt+A)—Add new transmitters to the system. Cancel Edit Button (Alt+C)—Cancel all edits made to the displayed data (if Save button

has not been clicked).

Save Button (Alt+V)—Save entered or edited information. Refresh Button (Alt+H)—Refresh the displayed data to ensure information is current. Close Button (Alt+L)—Closes the Transmitters Register .

—Click on the print icon (or press Ctrl+P). T o print only the selected record, click

Yes, and the record will print immediately. T o print all displayed records (filtered by any searches that have been invoked), click No, and a print preview screen will appear—click the printer setup button to select which pages to print; click the print button to print those pages.

IL815 Tek-CARE®500 Manual • 7

Figure 11—Transmitters Register (F4)

Device Info Tab—Location

Figure 12—

Transmitters Register—

Programmable Timers Tab

Figure 13—

Transmitters Register—

Battery Status Tab

8 • IL815 T ek-CARE®500 Manual

+ 28 hidden pages

Alpha SF502ES, SF501ES Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual