Allworx TSP User Manual
Allworx
®
TSP Installation Guide
Version 2.2.2.0
Updated July 24, 2013
Allworx® TSP Installation Guide Version 2.2.2.0
TSP Installation Guide 2.2.2.0
©2013 Allworx Corp, a Windstream company. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system, or transmitted, in any form
or by any means, electronic, mechanical, photocopy, recording, or otherwise without the
prior written permission of Allworx Corp.
Software in this product is Copyright 2013 Allworx Corp, a Windstream company, or its
vendors. All rights are reserved. The software is protected by United States of America
copyright laws and international treaty provisions applicable worldwide. Under such
laws, the licensee is entitled to use the copy of the software incorporated with the
instrument as intended in the operation of the product in which it is embedded. The
software may not be copied, decompiled, reverse-engineered, disassembled, or
otherwise reduced to human-perceivable form. This is not the sale of the software or any
copy of tghe software; all right, title, ownership of the software remains with Allworx or its
vendors.
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Introduction ...........................................................................................1
Important Installation Information ....................................................................1
System Requirements .....................................................................................1
Installing.NET Framework ...............................................................................2
Upgrading the Software .......................................................................3
Installing the Allworx TSP Driver ........................................................5
Pre-requisites ..................................................................................................5
Allworx TSP Setup ...........................................................................................7
Configuring the Allworx TSP Driver ...................................................9
Additional Options ...........................................................................................9
Dialing Rules Settings ...................................................................................10
Using Outlook Messaging Application .............................................11
Removing the Software Package ......................................................13
Troubleshooting .................................................................................15
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Note:
1 Introduction
The Allworx Telephony Service Provider (Allworx TSP) is a Telephony Application
Programming Interface or TAPI-compliant driver for the Microsoft Windows operating
system. This driver supports inbound and outbound calling, call transferring, call parking,
and holding and un-holding calls with TAPI-compliant applications.
This document describes the process to set up and configure the Allworx TSP driver.
The processes described in this document require the user to have permissions
to Install, Configure, Edit, or Uninstall programs.
Allworx technical support is limited to supporting the Allworx TSP driver to integrate with
the Microsoft Outlook messaging system. All other support of third party TAPI compliant
applications are the responsibility of the reseller and end-user customer. See the Allworx
TSP Application Notes document for more information on using the Allworx TSP drivers
with popular Microsoft Windows-based applications.
1.1 Important Installation Information
• Review the latest Allworx Release Notes document found on the Allworx public
website or Allworx Partner Portal at www.allworxportal.com. Click the Portal
Login button. Follow the links to Support > Resources > Documentation >
Allworx TSP Installation Guide.
• Install the Call Assistant Software Feature Key on the Allworx Server.
• Verify the PC running the Allworx TSP driver and the configured Allworx phone
are on the same network.
• Remote phones can utilize the Allworx TSP driver when connecting the PC to
the Allworx phone.
1.2 System Requirements
• Allworx Server is running software release 7.0 or higher.
• Allworx Server with the Call Assistant Software Feature Key installed.
• Allworx phone with firmware 2.0 or greater. A compatible version of the phone
firmware automatically downloads to Allworx phones when attached to servers
running software release 7.0 or higher.
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• Allworx server version 7.5 or greater requires running Allworx TSP version
2.2.2.0.
• Allworx phone firmware revision 2.5 or greater requires running Allworx TSP
version 2.2.2.0.
• T API-compliant application (e.g. Microsoft Outlook messaging application: 2003,
2007 or 2010)
• .NET Framework version 3.5 SP 1 (includes 2.0 and 3.0).
1.3 Installing.NET Framework
To install the.NET Framework version 3.5 SP1 installer on the Windows XP
operating system:
1. Navigate to www.microsoft.com and locate the .NET Framework 3.5 SP1 installer file.
2. Click the Download button.
3. Double-click the downloaded file to begin the install. Follow the onscreen prompts to
complete the installation.
To install the .NET Framework version 3.5 SP1 installer on the Windows Vista,
Windows 7, or Windows 8 operating system:
1. Navigate to the computer Start Menu > Control Panel. Verify the view is the Classic
view, and click the Programs and Features icon.
2. Click Turn Windows Features on or off (located in the left column).
Windows Vista, Windows 7, and Windows 8 operating systems have User Account
Control. Accept to proceed.
3. Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) installer and click OK the
install begins. Click Download files from Windows Update. The install completes.
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