Allworx System 7.5 User Manual
Allworx®
User’s Guide
Release 7.5
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by
any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of
Allworx Corp.
© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names m ay be trademarks or
registered trademarks of their respective owners.
User’s Guide – Release 7.5
Table of Contents
1 Message Center .......................................................................................................................... 1
1.1 Accessing Your Message Center Inbox ..................................................................................................... 1
1.2 Using the Audio Message Center .............................................................................................................. 3
1.3 Placing Internal Calls when Leaving a Voicemail ...................................................................................... 7
1.4 Announce Only Call Handling .................................................................................................................... 7
2 My Allworx Manager ................................................................................................................... 9
2.1 Accessing My Allworx Manager ................................................................................................................. 9
2.2 Logging In .................................................................................................................................................. 9
2.3 Available Information and Settings ............................................................................................................ 10
3 My Conferences .......................................................................................................................... 12
3.1 My Conferences ......................................................................................................................................... 12
3.2 Schedule a Conference ............................................................................................................................. 15
3.3 Joining a Conference ................................................................................................................................. 15
3.4 Conference Termination ............................................................................................................................ 16
4 My Extension ............................................................................................................................... 17
4.1 Basic Routing ............................................................................................................................................. 18
4.2 Multiple Destinations .................................................................................................................................. 19
4.3 Multiple Connection Attem pts .................................................................................................................... 20
4.4 On-Busy Routing ........................................................................................................................................ 21
4.5 Follow-Me-Anywhere ................................................................................................................................. 22
4.6 Caller ID-Based Routin g ............................................................................................................................ 24
4.7 Hot Desk Routing ....................................................................................................................................... 25
5 My Presence ................................................................................................................................ 26
5.1 Changing Presence via the My Allwor x Manager pag e ............................................................................. 26
5.2 Changing Presence via an Allworx IP Phone ............................................................................................ 26
5.3 Changing Presence via the Allworx Message Center ............................................................................... 26
© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
owners.
Revised: April 19, 2013
Page i
User’s Guide – Release 7.5
1 Message Center
The Allworx Message Center provides unified messaging for Allworx users. If you have voicemail, the
Messages button on your Allworx phone will be lit. If you have a Messages PFK programmed to monitor
another mailbox, the PFK will light when messages are in that mailbox.
1.1 Accessing Your Message Center Inbox
There are two different menus for accessing your voicemail:
• Visual Message Center - Displays your messages list on your phone and uses softkeys for actions
• Audio Message Center –Uses audio menus
Note: The Visual Message Center is not available on Allworx 9102, 9112, 9202, and 9202E handsets.
Press the Messages button on your phone (or press the Messages PFK, if your phone has one) to access
the Message Center. The Message button has two modes of operation:
• Display Message List: will access the Visual Message Center with one press and Audio Message
Center with two presses. This is the default setting.
• Calls Message Center: will place a call to the Audio Message Center when the Messages button is
pressed. Visual Message Center is not available.
Note: Navigate to the CONFIG > Preference menu to change the Message button mode of operation.
1.1.1 Visual Message Center
If you are going to use the phone display to view your voicemail:
1. Press the Messages button once.
2. Verify or enter your extension.
3. Press the OK softkey.
4. Enter your PIN using the numeric keypad.
5. Press OK again. A list of your voicemail messages wil l be displayed.
Note: You have both a PIN and a password. The PIN is for Hot Desk logins, logging i nto the Message
Center, and loggi ng into ACD Queues. The password is for logging into My Allworx Manager (see Section
2, My Allworx Manager), the Allworx Call Assistant, Allworx Interact and the Allworx Adm in page.
Use the up/down arrow keys that are to the right of the display to highlight the message you want to listen
to. Press the check mark button to select it. The message will automatically begin to play. Use the check
mark and arrow keys to stop/start and forward/rewind.
Use the softkeys to choose different options such as mark as new, delete the message, or forward the
message.
Some Message Center features are not available within the Visual Mess age Center menus. Use the Audio
Message Center for the following feature:
• Managing your greetings
• Changing your PIN
• Changing your Presence
© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
owners.
Revised: April 19, 2013
Page 1
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