iAllworx Guide
Version 1.0
June 7, 2010
Allworx Corp.
300 Main Street
East Rochester, NY 14445
www.allworx.com
Support@allworx.com
1.866.Allworx
585.421.3850
Fax: 585.421.3853
Copyright © 2010 All Rights Reserved – Allworx, a wholly owned subsidiary of PAETEC Holding.
No part of this document may be used or reproduced in any manner whatsoever without written
permission, including quotations embodied in critical articles and reviews.
iAllworx Guide
iAllworx is an iPhone and iPod Touch application available at the Apple Store. You can manage
the following Allworx system features:
• View and change presence
• Listen to, forward and delete inbound voicemail messages
• Record and send new voicemail messages
• View your conferences
Navigation in iAllworx
This is an example of iAllworx, configured and connected to an Allworx server.
The three sections of the iAllworx screen are:
• Navigation bar: provides icons to return to the previous screen, select options, or accept
changes.
o Move back/Cancel: when an icon is available, it navigates to the previous screen.
When it is labeled “Cancel”, it will return to the previous screen without saving any
changes.
o Action/Done: when applicable, the Action icon
is displayed. The Action icon
provides screen level options. When it is labeled “Done” it will accept changes and
return to the previous screen.
• Body: the primary screen area.
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o The Details Indicator icon is displayed for any selection where there are more
o Inbound Messages, Outbound Messages and Conferences features are disabled
options or if more information is available. It will navigate to a different screen.
(Details Indicator icon not included) when iAllworx is in demo mode. Contact your
Allworx System Administrator to enable all features.
o Bold typeface indicates that a field can be modified. In the example below, the name
of the Conference Weekly Staff Call is in boldface. You can rename this
conference by tapping on this field.
• Toolbar
o The connection status is displayed on the left side of the toolbar. The connectivity
states are:
Disconnected
Evaluation
Connected
Syncing
Tap the icon to go to the Status screen.
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o Tap the Info Indicator icon to go to the Preferences screen.
Setup
Consult with your Allworx System Administrator for details on configuring iAllworx with the
Allworx server.
Follow these steps to connect iAllworx to the Allworx server:
1. Tap the Info Indicator icon to go to the Preference screen.
2. Enter your iAllworx user’s username and password. These login credentials are the same
ones used for logging into the Allworx Message Center or My Allworx Manager page.
3. From the Action icon, select Apply My Changes.
iAllworx will attempt to connect to the Allworx server. If the connection is successful, then the
Connection icon on the toolbar will display the “connected” status.
Tap “Cancel” to return to the root screen to start using the iAllworx features.
Preferences
The preference screen provides the following configuration options:
• My Account – enter your Allworx voicemail account login credentials
o Username
o Password
o Option to remember password
• My Server – Allworx server network connection information. Your Allworx System
Administrator should provide the necessary settings:
o Server Address (IP or domain name)
o Mobile Link, IMAP and SMTP port settings
• My Network Usage – consult with your Allworx System Administrator if any changes need
to be made to the following settings:
o Auto Update: time interval to check for updates from the Allworx server (5, 10, 30,
60 seconds or never).
o Message Prefetch: immediate download of the audio content of voicemail
messages. If disabled, the audio is downloaded after the message is selected by the
user. Disabling prefetch may be preferable if the iPhone or iTouch’s network
connection is slow.
• General
o Demo Mode: allows you to experience all of the iAllworx features without being
connected to an Allworx server. When enabled, iAllworx is placed into a simulated
environment with preexisting data. The Demo Mode inbound messages contain
helpful hints on how to use iAllworx.
o Show Logo On: will display the iAllworx or custom corporate logo: on light, medium
or hard shake or startup only.
o Version: iAllworx software version
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Status
The Status screen displays information on the connection state. It includes the following options:
• Import contacts from server
• Retrieve logo from server (when an updated custom logo is available)
Presence
The root screen displays your current Allworx presence setting. Tap this selection to change your
presence.
Inbound Messages
The Inbound Messages option allows you to listen to voicemail messages. The root screen will
display the number of new voicemail messages, if any. Tap this selection to view the list of
voicemail messages.
• New messages are displayed with bold typeface.
• Tap the Action icon to delete all messages. Messages deleted from iAllworx are also
deleted from the Allworx server.
Tap a voicemail selection to listen to the message. The image below shows an example of what
the screen looks like when a voicemail is being played.
• The message will begin playing automatically.
• Tap the screen to pause or restart the message.
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• The scroll bar can be used to fast-forward or rewind the message.
Options:
• Forward: will display the outbound message screen in order to send the message to
another Allworx system user.
• Reply: is available for messages received from Allworx system users.
• Delete: removes the message from iAllworx as well as from the Allworx server.
Outbound Messages
The Outbound Messages option allows you to send new messages and forward existing messages
to Allworx system users. Tap the Outbound Messages selection to view the list of outbound
voicemail messages.
• All messages can be deleted from the Action icon.
• A new outbound message can be created from the Action icon.
Tap an outbound message to perform the following:
• Record a new message or playback a sent message
• Attach an inbound message
• Send new or forward an existing message
• Delete a message
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Conferences
The Conference option displays your conferences. Tap a conference to display the following
details:
• Name – conference description
• Start Date – date and time of conference
• Duration – length of conference
• Pre Join – time participants can join prior to the conference start time
• Repeat – how often the conference repeats, if it is a recurring conference
• Password – used by callers to enter the conference
• Identifier – conference ID
You can modify the conference name and password.
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Allworx System Administrator Information
To experience all iAllworx features, the Mobile Link feature key must be installed on the Allworx
server. Without this key, users can only view and change their presence.
Configuring iAllworx with the Allworx server
The Allworx server must be accessible from the iPhone’s network connection.
The following network settings on the iAllworx Preference screen must match those for the Allworx
server:
• Allworx Server public address or domain name
• Mobile Link (AMDS) Port Number
• IMAP Port Number
• SMTP (Voicemail) Port Number
The default port settings on the Preference screen are the same as the default port setting on
Allworx servers. If IMAP and SMTP are set to non-standard ports (defaults are IMAP: 143 and
SMTP: 25), these ports will be blocked by the Allworx Server Firewall. To open these ports, the
System Administrator must:
1. From the Admin page, navigate to Network / Configuration
2. Select the modify
3. Under the Firewall section, enter the port number to open in the WAN Port # and LAN Port
# fields
4. Leave the Protocol as TCP
5. Enter the server’s WAN IP Address in the IP Address field
6. Save these changes and reboot the Allworx Server
link
Changing the Corporate Logo
The default logo can be replaced by a custom logo, if preferred. To change the logo:
1. Add the custom logo to the iPhone or iPad Touch’s photo library.
2. Log into iAllworx as the server’s admin user.
3. Tap the Connection icon to go to the Status Screen. The button normally labeled ‘Retrieve
Logo’ is now labeled ‘Change Logo’.
4. Tap ‘Choose Logo’ to select the custom logo from the photo library. The default logo can be
restored by tapping ‘Clear Logo’.
5. Tap ‘Done’. The custom logo is loaded onto the Allworx server.
The default logo will be replaced the next time users connect to the Allworx server. If the custom
logo is updated, then users will need to manually update the logo by tapping the Retrieve button on
the Status screen.
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