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ALLWORX SYSTEMS
System administration
We take the stress out of your system administrator’s job with easy-to-use software and plenty of power to customize the phone and data network. This web-based tool is included with each Allworx system, allowing remote or on-site administration, and saving you time and money.
“We’ve become fluent on the
system very, very quickly.”
Audit PIN Codes. Manage Audit PIN Codes restricting external calls.
Auto Attendants. Manage Auto Attendant greetings and messages.
Call Monitors. Defi ne names for monitors whic h e nable incoming calls to directly ring groups of phones.
Call Queues. Manage the behavior of multiple call queues.
Conference Bridges. Manage conference bridge details for the Allworx 6x and Allworx 24x.
Dial Plan. Defi ne how the system routes outbound calls.
Extensions. Add, modify, or delete extensions that callers can dial.
Handsets. Manage analog phones, SIP phones, fax machines, etc.
Outside Lines. Manage CO lines, trunk lines, DID lines, SIP gateways, SIP proxies, or remote Allworx.
Daniel Saltzman, President, Glass Fab
Network
Configuration. Manage the system Network confi guration. Confi gure the Network Mode as a LAN host, standard router, NAT/fi rewall, or NAT /fi rewall with steal th DMZ. Other network confi gurations avail­able here include LAN and WAN addresses and subnet masks, fi rewa ll, network Gateway, Host Name and full y qu a lifi ed Domain Name (D N S ).
Digital Lines. Manage the system’ s T1/PRI settings (Allworx 24x only).
Static Routes. Display the system’s Network Static Routes.
VPN. Manage the system’s Virtual Private Network settings.
Paging. Manage multiple paging zones: add/remove handsets from up to 10 zones.
Speed Dial. Manage company or system­wide Speed Dial numbers used from any phone.
ReportsPhone System
Call Details. Display the Call Details report and start or stop call logging. The Call Details report contains the start time, duration, caller, and destination of every call placed on the system.
Configuration. Display report of system confi guration settings.
Digital Lines. Display state of system’s T1/PRI settings (Allworx 24x only).
Live Calls. Display current live calls in a new window, with either manual or auto refresh.
System Events. Display system events, with useful information for Allworx Customer Support.
Users. Display information about all system users, such as total number of messages and folders, storage space used, and information about the number of emails and voicemails in the user’s inbox.
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System administration
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Business
Contact Information. Display or modify business contact information (name, address, phone number, etc.).
Message Aliases. Manage email and voicemail aliases used to facilitate message distribution to internal users and external email addresses.
Users. Add, modify, or delete system user information; display a list of system users with their primary extension and login names.
Work Hours. Modify hours the business is open each day of the week or during holidays; display the business hours. The Auto Attendant uses this information to select the appropriate greeting to play when it answers a call. System extensions can follow different routes based on open and closed hours.
Servers
DHCP. Manage the DHCP server, including TCP/IP addresses.
DNS. Manage the DNS server, including mode of operation, external primary and secondary DNS servers, explicit mapping of hostnames to TCP/IP addresses and DNS cache.
Email. Manage the email server, including SMTP and POP3 email servers, and email queue.
File. Manage fi le server settings, including Microsoft Windows Workgroup name (Allworx 10x only ).
VOIP. Manage VOIP server settings to control communication with local and remote IP phones.
Web. Manage web server settings to control the HTTP server (internal and external websites).
Maintenance
Backup. Manage Offi ceSafe settings, including backup frequency and PC settings.
Feature Keys. Manage Feature Keys to enable additional capabilities, such as VPN.
Restart. Initiate restart; options include normal restart, restart with factory defaults restored, or restart in safe mode.
Time. Manage time settings, including automatic update, time zone and Daylight Savings Time.
Too ls. Display network diagnostic and advanced troubleshooting tools.
Update. Display the system update settings, including instructions for updating the system to a new version.
Administration checklist
The Allworx Install Checklist walks you through a recommended set of steps in a standard Allworx installation. The checklist can be completed in multiple sessions, so if you’re interrupted the Allworx saves your progress and you can resume later from the same point.
The checklist opens in a web browser window and is linked to the System Administration software, allowing you to click through to the proper screen to complete the current action. For example, step #2 reads “Set time on server”, and the clickable link next to it opens a browser window with the Maintenance–>Time screen. Set the server time, check off step #2, and move on. It’s easy! Several steps are optional, depending on your specifi c equipment, and others are directions to check the phone system by placing inbound and outbound calls, training employees and so on.
The checklist ensures that you to take all the steps necessary to get your Allworx system up and running, and makes it easy for you to keep track of your progress.
For more detailed information, call 1-866 -ALLWORX and request the Allworx System Product Specifi cation Sheet.
© 200 6 InSciTek Mic rosystems, Inc. All r ights reserved. A llworx is a registere d trademark of InSc iTek Microsyste ms. All other names ma y be tradema rks or registered tra demarks of th eir respec tive owners .
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