Allworx New Features 4-6 User Manual
Guide to New Features
Release 4.6
InSciTek Microsystems
635 Cross Keys Park
Fairport, NY 14450
585-421-3850
Table of Contents
Feature Keys ............................................................................................................................................... 1
Remote Allworx........................................................................................................................................... 2
How to Set up a Remote Allworx............................................................................................................... 3
Sample Setup: 2 Sites ............................................................................................................................... 5
Sample Setup: 3 Sites ............................................................................................................................... 7
Remote Office SIP Phone......................................................................................................................... 11
How to Prepare the Phone ...................................................................................................................... 13
How to Set Up the User and Handset (SIP Phone) ................................................................................ 14
How to Set Up the Handset (SIP Phone) Only........................................................................................ 17
How to Obtain the New Phone’s User ID ................................................................................................ 19
How to Verify the Allworx Firewall is Open for SIP Support.................................................................... 20
How to Configure the Remote SIP Phone............................................................................................... 22
How to Verify the Phone Registration .....................................................................................................25
How to Test the SIP Phone ..................................................................................................................... 27
Auto Attendant .......................................................................................................................................... 28
Selecting an Operator Extension............................................................................................................. 28
How to Set up an Operator Extension for an Auto Attendant..............................................................30
Shortcuts for Auto Attendants ................................................................................................................. 32
How to Set up a Shortcut for an Auto Attendant..................................................................................33
Sample Setup: Set up an Auto Attendant Shortcut ............................................................................. 34
Release 4.6: New Features
Feature Keys
After version 4.6 is installed on your Allworx system, users on client computers may see
a message asking you to call for a key. These types of keys are available:
• Client key which enables the Message Center Software (new)
• VoIP key which enables the Remote Allworx (site-to-site), Remote SIP Phone,
SIP Gateways, and SIP Proxies (new)
• VPN key which enables the Virtual Private Network
Call Customer Support at 866-ALLWORX, extension 200 and ask for the type of key you
need.
1
Release 4.6: New Features
Remote Allworx
For businesses with several locations, it makes sense to have an Allworx system at each
site. You can now network the Allworx systems together site-to-site so that a caller
connected to their local Allworx system can dial an extension at a remote Allworx.
You’ll need this much time
Setting up one Allworx to talk to another one will take less than 30 minutes.
Gather This Information
You’ll need the following information:
• IP Address on your local Allworx
• IP Address on the remote Allworx you want to connect to.
You can find this information by expanding Network and clicking Addresses
on each Allworx. Make a note of each WAN TCP/IP Address.
Before You Begin
• Determine the identical Login ID and password that will be used on
both the local and remote Allworx systems.
2
How to Set up a Remote Allworx
1. Expand Phone System and click Outside Lines.
Outside Lines page
Release 4.6: New Features
2. Click New Remote Allworx.
Remote Allworx page
3. Enter:
• Description -- Make sure the description is unique for each remote
Allworx.
• Login ID and Password – Each connection you make must have a
Login ID and Password that is different from any other pair. You'll use
this Login ID and Password when logging into either Allworx in the pair.
For example, the Login ID and Password for a connecting Site A to Site
B could be ConnectAtoB and PasswordAtoB on both Allworx systems. If
you also connect Site A to Site C, the Login ID and Password for that
pair could be ConnectAtoC and PasswordAtoC on both of those Allworx
systems.
• Enter the IP address for the remote Allworx.
3
Release 4.6: New Features
4. Select a range of extensions. When selecting a range, ### is the remote
extension.
5. Click Program.
6. On each remote Allworx, repeat steps 2 – 5.
7. Verify that each site is connected by checking that each Remote Allworx is
registered on the Outside Lines page.
NOTE: The following features are not available when using a remote Allworx setup:
• Call to Operator
• Leave user at 1## a voicemail
• Leave system ext. 2## a voicemail
• Enable/Disable Do Not Disturb
• Cancel Call Forwarding
• Forward calls to ext. 1## or 2##
• Answer ringing ext. 1## or 2##
4
Release 4.6: New Features
Sample Setup: 2 Sites
Let’s say you want to connect two Allworx systems, Site A and Site B. The System
Administrator at each site would follow these steps (for detailed instructions, see How to
Set Up a Remote Allworx).
It’s best to obtain the IP address for each site to be connected before starting. In this
sample, the IP addresses are as follows:
• Site A: IP address 64.65.105.2
• Site B: IP address 64.65.105.1
The extensions you select for each site are used by the site to call the remote site. You
can select any range from 600-0### to 609-9### -- the extensions you select don’t need
to match the extensions selected by the site being called.
NOTE: Check the online help for additional information.
At Site A:
1. Expand Phone System and click Outside Lines.
2. Click New Remote Allworx.
3. Enter:
4. Click Program.
At Site B:
1. Expand Phone System and click Outside Lines.
2. Click New Remote Allworx.
3. Enter:
• Description: Site B
• Login ID: ConnectAtoB
• Password: PasswordAtoB
• IP address: 64.65.105.1 (IP address for Site B)
• Extensions: 600-0###
• Description: Site A
• Login ID: ConnectAtoB
• Password: PasswordAtoB
• IP address: 64.65.105.2 (IP address for Site A)
• Extensions: 600-0###
4. Click Program.
5
NOTE: Check the online help for additional information.
Release 4.6: New Features
6
Release 4.6: New Features
Sample Setup: 3 Sites
If you are connecting three or more Allworx systems, you must set up each system to
be remotely connected to each other.
In this sample, the IP addresses are as follows:
• Site A: IP address 64.65.105.2
• Site B: IP address 64.65.105.1
• Site C: IP address 64.65.105.3
The extensions you select for each site are used by the site to call the remote site. You
can select any range from 600-0### to 609-9### -- the extensions you select don’t need
to match the extensions selected by the site being called.
NOTE: Check the online help for additional information.
At Site A:
Set up Site B:
1. Expand Phone System and click Outside Lines.
2. Click New Remote Allworx.
3. Enter:
• Description: Site B
• Login ID: ConnectAtoB
• Password: PasswordAtoB
• IP address: 64.65.105.1 (IP address for Site B)
• Extensions: 600-0###
4. Click Program.
Then set up Site C:
1. Expand Phone System and click Outside Lines.
2. Click New Remote Allworx.
3. Enter:
• Description: Site C
• Login ID: ConnectAtoC
• Password: PasswordAtoC
• IP address: 64.65.105.3 (IP address for Site C)
• Extensions: 600-0###
4. Click Program.
7
At Site B:
Set up Site A:
1. Expand Phone System and click Outside Lines.
2. Click New Remote Allworx.
3. Enter:
• Description: Site A
• Login ID: ConnectAtoB
• Password: PasswordAtoB
• IP address: 64.65.105.2 (IP address for Site A)
• Extensions: 601-0###
4. Click Program.
Then set up Site C:
1. Expand Phone System and click Outside Lines.
Release 4.6: New Features
2. Click New Remote Allworx.
3. Enter:
4. Click Program.
At Site C:
Set up Site A:
1. Expand Phone System and click Outside Lines.
2. Click New Remote Allworx.
3. Enter:
• Description: Site C
• Login ID: ConnectBtoC
• Password: PasswordBtoC
• IP address: 64.65.105.3 (IP address for Site C)
• Extensions: 601-0###
• Description: Site A
• Login ID: ConnectAtoC
• Password: PasswordAtoC
• IP address: 64.65.105.2 (IP address for Site A)
• Extensions: 602-0###
4. Click Program.
8
Loading...