Guide to New Features
Release 4.5
InSciTek Microsystems
635 Cross Keys Park
Fairport, NY 14450
585-421-3850
Table of Contents
Defining Resources ................................................................................................................1
Adding an Outside Line ......................................................................................................1
Adding Direct Inward Dialing ............................................................................................4
Creating a SIP Gateway ....................................................................................................10
Configuring Handsets...........................................................................................................25
Configuring a Handset ......................................................................................................25
Modifying an Existing Handset ........................................................................................27
Using Prefix Digits ...............................................................................................................29
How to Set Up Prefix Digits .............................................................................................30
Creating Service Groups.......................................................................................................33
How to Set Up a Service Group........................................................................................34
Creating Special Area Code Dialing Rules ..........................................................................37
How to Set Up a Special Dialing Rule..............................................................................38
Release 4.5: New Features
Defining Resources
Adding an Outside Line
Outside lines carry the calls back and forth between the Allworx server and the public telephone network.
Prior to Release 4.5, all incoming calls were mapped to an outside line for one or more telephone sets. In
Release 4.5, you can now direct incoming calls to specific users, voice mailboxes, or any system
extension. The routing plan for each extension defines where and how the call is delivered.
Incoming calls are routed to the Auto Attendant as a default. To answer incoming calls, set up a call route
for each extension. The call route specifies which handsets should ring, the order in which they ring, the
number of rings per handset, and the ring cadence for each handset. In addition, you can define a call
route for each user and system extension.
You’ll need this much time
Adding an outside line will take less than 30 minutes.
Gather This Information
You’ll need the following information from your current set-up (version 4.4 or earlier):
• Extensions: The numbers in Allworx which are assigned to employee or system
phones
• Ports: Where the trunk line will be plugged in.
Before You Begin
• Plug in the trunks.
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How to Add an Outside Line
1. Expand Phone System and click Outside Lines.
Release 4.5: New Features
Outside Lines page
All sixteen ports are visible and available for configuration.
• Ports 1 through 3 can only be used for loop start business lines.
• Ports 4 through 9 can be used for either business lines or DID lines.
• Ports 10 through 16 may only be used for DID lines.
2. To scan for new lines, click Scan For New Outside (CO) FXO Lines. Any new lines will appear
on the list on the Outside Lines page.
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Release 4.5: New Features
3. Click New FXO Line to add a new outside line.
Program New Outside (CO) FXO Line page
4. Enter a Description and select the port. Click Program. The new line appears on the Outside
Lines page.
5. Click Modify for the line you just created.
Call Route page
6. Select the extension where incoming calls should be routed.
7. Click Update.
8. Repeat steps 3 – 7 for each outside line.
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Release 4.5: New Features
Adding Direct Inward Dialing
Prior to Direct Inward Dialing, there were only two ways that a caller could reach their party: one outside
line per employee or one central line with an operator (live or later, an auto attendant) to answer and
direct calls. Direct Inward Dialing (DID) is a new feature that provides employees with their own, unique
phone number without the expense of a dedicated phone line.
Each business phone line has a discrete phone number assigned to the physical circuit. In order to have
individual numbers assigned to employees, the phone company would have to assign a discrete phone
number to each employee. Because numbers are recycled when assigned to customers and recovered
when service cancelled, it is highly unlikely that the numbers provided by the phone company for multiple
lines would be sequential. This means that one employee could have a drastically different number from
another.
When a call comes in on a normal business line, the PBX sees it in the form of ring voltage and can only
route it to a predefined station or extension. Without additional signaling (such as the extension digits),
the receiving system can only route the call to one place.
In contrast, a DID trunk does not have a discrete phone number for the circuit. Instead of ring voltage, the
PBX sees the call coming in the form of digits dialed. This means that a single trunk can deliver calls to
many extensions because it passes along the extension as an address. Taken a step further, multiple
trunks can be configured in a group to service a block of extensions for a primary number.
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Release 4.5: New Features
You’ll need this much time
Setting up Direct Inward Dialing will take about 15 minutes.
Gather This Information
To set up Direct Inward Dialing, you’ll need the following information from the phone company:
• Number of Trunk Lines: The quantity of DID trunks you ordered.
• Starting Phone Number: The first number within a block of extensions, often used as
a general office contact number.
• Block Size: The quantity of sequential numbers that were reserved for the primary
number.
You’ll need the following information from your current set-up (version 4.4 or earlier):
• Extensions: The numbers in Allworx which are assigned to employee or system
phones
• Ports: Where the trunk line will be plugged in. For DID, use ports 4-16.
Before You Begin
• In order to set up DID, the phone company must first upgrade or install the DID trunks.
Make sure the new lines have a two-wire wink start.
• Check that everyone to whom you want to assign a DID number is currently set up on
Allworx with an extension.
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How to Set Up Direct Inward Dialing
1. Expand Phone System and click Outside Lines.
Release 4.5: New Features
Outside Lines page
All sixteen ports are visible and available for configuration.
• Ports 1 through 3 can only be used for loop start business lines.
• Ports 4 through 9 can be used for either business lines or DID lines.
• Ports 10 through 16 may only be used for DID lines.
2. First, you’ll need to set up the phone number and quantity of numbers in the block. Click New DID
Block.
Add Direct Inward Dial Block page
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Release 4.5: New Features
3. Using the information you gathered from the phone company, enter:
• Starting Phone Number (including the area code)
• Total number of phone numbers in the DID Block
4. Select make new Routing Plan as the Routing Plan. This will automatically set up a Routing
Plan for you. You can make changes to it later.
5. Click Add. The Outside Lines page reappears. You’ll see the block listed that you just added.
If you need to make a change, click Modify, update the information, and click Update.
6. After you’ve set up the block, you’ll need to establish a DID line for each one you ordered from
the phone company. Click New DID Line next to the port (4 through 16) you want to set up.
Program New Outside (CO) DID Line page.
7. Enter a Description. This description you enter here appears on a phone’s screen.
8. Select:
• Select Port: Make sure this corresponds to the port you originally selected.
• Number of digits sent by CO to identify DID number: This information should match your
request to the telephone company.
• DID Block: Select the routing plan you just established.
9. Click Program.
10. Repeat steps 6 – 9 for each DID line.
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Release 4.5: New Features
11. Now that you’ve established the lines, you’re ready to program where each DID call should be
routed. On the Outside Lines page, click Details next to the routing plan you just established.
Routing Plans section of the Outside Lines page
12. The details for the routing plan you selected appears.
Mapping phone numbers to extensions page
13. Verify the Description, Default Extension, and DID Blocks using this plan.
If you need to make a change, click Modify, update the information, and click Update.
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14. To map an extension, click Add New Entry.
15. Select:
Release 4.5: New Features
Adding a new entry
• Phone Number: Select the number you want to assign.
• Extension: Select the extension of the person who will receive the new number.
16. Click Program.
17. Repeat steps 14 – 16 for each number you want to assign. Any numbers that you don’t assign will
go automatically to the default extension.
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Release 4.5: New Features
Creating a SIP Gateway
The Allworx 10X server has a total of 16 analog telephony ports of which 9 can be configured for loop
start telephone lines. If you need more lines than the Allworx can support, you can add an AudioCodes
expansion device as a gateway. The models supported are MP104 FXO or MP108 FXO VoIP.
The lines can be set up as follows:
• The lines are set up using a trunk which creates a common pool. When a line is needed (either
for an incoming or outgoing call), the next available line from the pool is used.
• The lines are set up for specific users. Each line is designated for calls coming and being made
from an extension and cannot be shared with other users.
You’ll need this much time
Setting up the business line expansion will take about 1 hour.
Gather This Information
To set up a business line expansion, you will need:
• AudioCodes gateway device
• IP address for the AudioCodes gateway
Before You Begin
Unpack the AudioCodes gateway device provided by your Allworx distributor.
• If the Allworx server is your network DHCP server, connect the AudioCodes gateway
device to any LAN port on Allworx.
• If not, contact Allworx Support.
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How to Set Up a Common Pool Using a SIP Gateway
1. Expand Phone System and click Outside Lines.
Release 4.5: New Features
Outside Lines page
2. First, create the new SIP Gateway. Click New SIP Gateway.
Program New Gateway page
3. Enter a Description, Login ID, and Password.
4. Click Program.
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Release 4.5: New Features
5. The Outside Lines page reappears with information about the gateway you just created.
SIP Gateways section of the Outline Lines page
6. Make a note of the User ID (starting with 5) because you will need this later.
7. Now you’re ready to set up how incoming calls are handled via the gateway. Click Modify.
Modify SIP Gateway page
8. Select where you want incoming calls to go (Extension, Auto Attendant, or Voicemail for
user). Click Update.
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Release 4.5: New Features
9. After you’ve set up the gateway on Allworx, you must configure the AudioCodes device to register
the gateway for Allworx.
10. Open a browser window. Enter the IP address of the AudioCodes gateway.
To find the IP address:
• If Allworx is your network DHCP server, start the Allworx program, expand Servers and click
DHCP Server to locate the IP address.
• If Allworx is not your DHCP server, contact Customer Support.
AudioCodes Login page
11. Enter Admin as your User Name. Enter Admin as your password.
If you have a Realm1 User Name and password, use that instead.
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12. The AudioCodes Quick Setup page appears.
Release 4.5: New Features
AudioCodes Quick Setup page
13. Verify that the Default Gateway IP Address is the LAN TCP/IP Address of Allworx.
Make sure that Yes is selected for Working with Proxy.
Make sure that Yes is selected for Enable Registration.
14. Click Protocol Management.
15. Click Protocol Definition.
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Release 4.5: New Features
16. Locate the Proxy Server and Authentication section of the page.
AudioCodes setup page
• Enter 1234 as the Password.
• Enter the Login ID as the User Name.
• Select Authentication Per Gateway as the Authentication Mode.
• Click Submit (at the bottom of the page).
17. If you changed the Authentication Mode, the device will automatically reset itself.
18. Click End Point’s Phone Number.
End Points’ Phone Numbers page
19. Enter the User ID (starting with 5) you noted earlier as the Phone Number for each Channel. Click
Submit.
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Release 4.5: New Features
20. Click Automatic Dialing.
Automatic Dialing page
21. For each port, enter 79, then the User ID (starting with 5) you noted earlier. Click Submit.
22. Click Reset. Click Reset to confirm that you want to reset the AudioCodes device. It may take a
few minutes for the device to reset itself. When the “The system is resetting” message
disappears, you may continue.
23. On the Allworx Outside Lines page, verify that Login ID for the Gateway has an expiration date
(this indicates that the Login ID was registered on the AudioCodes device).
SIP Gateways portion of the Outside Lines page
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How to Set Up Specific Users Using a SIP Gateway
1. Expand Phone System and click Outside Lines.
Release 4.5: New Features
Outside Lines page
2. First, create the new SIP Gateway. Click New SIP Gateway.
Program New Gateway page
3. Enter a Description, Login ID, and Password.
4. Click Program.
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Release 4.5: New Features
5. The Outside Lines page reappears with information about the gateway you just created.
SIP Gateways section of the Outline Lines page
6. Repeat steps 2 – 5 for each user. Make a note of each User ID (starting with 5) because you will
need this later. This example shows 4 users set up.
Multiple User in the SIP Gateways section of the Outline Lines page
7. Now you’re ready to set up how incoming calls are handled for each user via the gateway. Click
Modify next to the first user.
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Release 4.5: New Features
Modify SIP Gateway page
8. Select where you want incoming calls to go (Extension, Auto Attendant, or Voicemail for
user). Click Update.
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Release 4.5: New Features
After you’ve set up the gateway on Allworx, you must configure the AudioCodes device to register the
gateway for Allworx.
9. Open a browser window. Enter the IP address of the AudioCodes gateway.
To find the IP address:
• If Allworx is your network DHCP server, start the Allworx program, expand Servers and click
DHCP Server to locate the IP address.
• If Allworx is not your DHCP server, contact Customer Support.
AudioCodes Login page
10. Enter Admin as your User Name. Enter Admin as your password.
If you have a Realm1 User Name and password, use that instead.
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11. The AudioCodes Quick Setup page appears.
Release 4.5: New Features
AudioCodes Quick Setup page
12. Verify that the Default Gateway IP Address is the LAN TCP/IP Address of Allworx.
Make sure that Yes is selected for Working with Proxy.
Make sure that Yes is selected for Enable Registration.
13. Click Protocol Management.
14. Click Protocol Definition.
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Release 4.5: New Features
15. Locate the Proxy Server and Authentication section of the page.
AudioCodes setup page
• Enter 1234 as the Password.
• Enter the Login ID as the User Name.
• Select Authentication Per Endpoint as the Authentication Mode.
• Click Submit (at the bottom of the page).
16. If you changed the Authentication Mode, the device will automatically reset itself.
17. Click Authentication.
Authentication page
18. Enter the Login ID as the User Name and the Password for each port. Click Submit.
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Release 4.5: New Features
19. Click End Point’s Phone Number.
End Points’ Phone Numbers page
20. Enter the User ID (starting with 5) you noted earlier as the Phone Number for each Channel. Click
Submit.
21. Click Automatic Dialing.
Automatic Dialing page
22. For each port, enter 79, then enter each User ID (starting with 5) you noted earlier. Click Submit.
23. Click Reset. Click Reset to confirm that you want to reset the AudioCodes device. It may take a
few minutes for the device to reset itself. When the “The system is resetting” message
disappears, you may continue.
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Release 4.5: New Features
24. On the Allworx Outside Lines page, verify that each Login ID for the Gateway has an expiration
date (this indicates that the Login ID was registered on the AudioCodes device).
SIP Gateways portion of the Outside Lines page
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Configuring Handsets
Configuring a Handset
1. Expand Phone System and click Handsets.
Release 4.5: New Features
Handsets page
2. To scan for new handsets, click Scan For New Analog Handsets. Any new handsets will appear
on the Analog Handsets list on this page.
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3. To add a handset, click New Handset.
Release 4.5: New Features
Program New Handset page
4. Enter a Description, the Caller ID, and select the extension for the handset.
5. Select Analog Phone or SIP Phone according to the type of handset you are configuring.
• For an Analog Phone, select the Port
• For a SIP Phone, select the Model and specify the number of lines. If the phone must be
authenticated, enter a Login ID and Password. If the phone is plug-and-play, enter the MAC
Address and the IP Address if Allworx will not be used to automatically assign it.
6. Click Program. The new line appears on the Handsets page.
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Modifying an Existing Handset
1. Expand Phone System and click Handsets.
Release 4.5: New Features
Handsets page
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2. Click Modify next to the Handset you want to change.
Release 4.5: New Features
Modify Handset page
3. Change the Phone Type, Description, Caller ID, and Owner, as needed.
4. Change the Handset Features, as needed.
5. Select the Seize rule that you want to apply to the handset.
6. If you want to specify the CO Lines, SIP Gateways, and SIP Proxies that can be used by the
handset, select the desired items.
7. You can click Start Over at any time to reset the configuration to its default settings. When
finished, click Update.
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Release 4.5: New Features
Using Prefix Digits
In Release 4.5, Allworx can automatically add a prefix to phone numbers. You may need to do this if:
• The phone company in your area requires additional numbers
to be dialed when accessing their services.
• More than one PBX is used (i.e., the systems are cascaded
Skip this section if neither
situation is present for
your system.
together).
Prior to Release 4.5, the caller dialed 9# to reach a line outside of the PBX. For example, a caller would
dial 9# 9 555-1200 where:
• 9# would grab a line between the Allworx and the upstream PBX
• The next 9 would indicate an outside call to the PBX
• 555-1200 is the called party’s telephone number
With Release 4.5, you can configure each Outside Line so that it adds the access digits to the called
number automatically. This means that the user no longer needs to dial 9# to start the call.
Allworx 10X
Access code “9” required
Public Telephone Network
Access code “9”
required for
outside calls
Telephone A
PBX
Telephone B
(999) 555-1200
Simple Allworx PBX system
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You’ll need this much time
Setting up prefix digits will take less than 10 minutes.
Gather This Information
To set up prefix digits, you’ll need the following information:
• Outside Lines: The lines on which you want to set up prefix digits.
• Prefix Digits: The digits you are currently dialing to reach an Outside Line.
Before You Begin
Make sure all you inform everyone about the new dialing procedure that will be in place after
you set up the prefix digits.
How to Set Up Prefix Digits
Release 4.5: New Features
1. Expand Phone System and click Outside Lines.
Outside Lines page
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Release 4.5: New Features
2. Click New FXO Line to program the line on which you want to set up prefix digits.
Program New Outside (CO) FXO Line page
3. Click Modify FXO Line for the line on which you want to set up prefix digits.
Adding the Prefix Digits
4. Enter the access digits as the Prefix Digits. Include the digits that the phone company or
cascaded PBX requires but don’t include the 9 that you normally need to access Allworx.
5. Click Update.
6. Repeat steps 2 - 5 for each outside line.
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Release 4.5: New Features
7. You can also set up Prefix Digits for an existing SIP Gateway. On the Outside Lines page, click
Modify next to the SIP Gateway that you want to use prefix digits.
Modify SIP Gateway page
8. Enter the access digits as the Prefix Digits. Include the digits that the phone company or
cascaded PBX requires but don’t include the 9 that you normally need to access Allworx.
9. Click Update.
10. Repeat steps 7 - 9 for each SIP Gateway.
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Release 4.5: New Features
Creating Service Groups
You can now set up Service Groups to associate outside lines, SIP gateways, and remote proxy services
in unlimited combinations. When a call is placed, Allworx coordinates information about Service Groups,
handsets, and dialing rules to route the call properly, as follows:
Service
Group
Handset
Dialing
Rules
You’ll want to add Service Groups to your configuration of handsets and dialing rules if you want to
choose the order in which outside lines are accessed to make a call. For example, it may be cheaper to
use some lines than others, or you may want to designate certain lines be used for dialing certain area
codes. To begin using Service Groups:
The Allworx automatically creates and maintains three service groups (additional groups
may be added as needed):
• All CO Lines
• All CO Lines plus all SIP Gateways
• All CO Lines, all SIP Gateways plus all SIP Proxies
When a new call is placed, the listed items are searched until an idle entity is found to
handle the call.
For outbound calls, handsets may be configured to grab any available line (analog, gateway,
or proxy) or a specific line acquired in a specific order.
When a Dialing Rule is used, Allworx maps the outbound calls to a designated area code
which are assigned to a Service Group. Calls placed to a specific area code can only
traverse that Service Group’s lines. Dialing rules may be defined for both “dial 9” access and
pincode calling
• Set up the CO lines and any SIP Gateways or SIP Proxies you’ll need.
• Set up the Service Groups that will use specific lines.
• Set up the Dialing Rules for the Service Groups.
• Define the handsets that belong to each Service Group.
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You’ll need this much time
Setting up a service group will take less than 15 minutes.
Gather This Information
• Determine the handsets which should be routed to specific lines
Before You Begin
Set up the outside lines.
How to Set Up a Service Group
1. Expand Phone System and click Dialing Rules.
Release 4.5: New Features
Dialing Rules page
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Release 4.5: New Features
2. Click Modify to change a system-provided group. This means that any line can be used for the
area code listed. Continue on to step 4.
Click New Service Group to create your own group. This means that you want to specify a
certain line for an area code.
Add Service Group page
3. Enter a description of the new Service Group. Select services to be included or excluded from the
Service Group. You can move services up or down to change the order in which they are used.
Click Submit. On the Dialing Rules page, click Modify to finish setting up the new group.
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Release 4.5: New Features
4. Select an outside line connection:
• Check Use any CO Line, SIP Gateway, or SIP Proxy to have Allworx search for an idle line
within the service group (from the top of its list) until the call is placed.
Modify Service Group page
• Check Use only checked CO Lines, SIP Gateways, and SIP Proxies to restrict a handset
so it may only make calls using one or more specific lines. Check each line to be used by the
handset. For example, only port 2 may be used by this handset to place calls outside of the
Allworx.
5. Click Submit.
Modify Service Group page
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Release 4.5: New Features
Creating Special Area Code Dialing Rules
Some cities in the US and Canada have special dialing requirements for an area that are determined
based where the caller and the called number reside.
For example, using an analog phone connected to a loop start business line, a caller dials 999-555-1200
to reach a nearby supplier, yet dials 1-999-666-1400 for a cross-town supplier. Prior to release 4.5, the
caller heard a dial tone, then dialed 9 followed by #. The caller then heard a second dial tone before
dialing 999-555-1200 or 1-999-666-1400. The reason for the second dial tone was because the PBX
grabbed the first available outside line and the second tone produced by the telephone company. Hearing
the second tone was sometimes confusing to callers.
With release 4.5, the caller no longer needs to use # when placing an outside call. The PBX is now able
to grab the first available outside line without the second dial tone sounding.
You’ll need this much time
Setting up special area code dialing rules will take less than 15 minutes.
Gather This Information
• Ask the phone company for any special dialing rules they require.
• Make a list of any special dialing rules in your local area code.
Before You Begin
Make sure all that everyone on your phone system is aware of the changes in the special
dialing rules.
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How to Set Up a Special Dialing Rule
1. Expand Phone System and click Dialing Rules.
Release 4.5: New Features
Dialing Rules page
2. In the Dial 9 - Service Groups, click Modify.
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Release 4.5: New Features
Modify Area Code page
3. Set up area codes:
• If you’re not required to dial the area code when making calls within your Home Area Code,
enter your local area code in the Home Area Code field and select Area Code NOT Dialed
for the Dial Method.
• If you are required to dial the area code when making calls within your Home Area Code,
enter your local area code in the Home Area Code field and select Area Code Dialed for the
Dial Method.
• For calls outside of your area code, enter the area code in the next available field and select
a Dial Method.
4. Click Update.
Important! After you make this change, these rules apply:
When making a call within the area code
using a 10-digit number, the call is placed
using the new rule. The call will only be
placed using the area code without the
preceding 1.
When making a call dialing within the area
code using an 11-digit number, the call is
placed using the all others rule. The call
will only be placed using 1 plus the area
code.
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