Allworx Call Assistant 2.5 User Manual
Allworx Call Assistant 2.5
Quick Reference Guide
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior
written permission of Allworx.
© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or
registered trademarks of their respective owners.
Call Assistant 2.5 Quick Reference Guide
Table of Contents
1 Introduction .................................................................................................................... 1
2 Logging In ...................................................................................................................... 2
3 Views ............................................................................................................................. 3
3.1 My Calls View ......................................................................................................... 4
3.2 Switchboard View ................................................................................................... 5
3.3 Outside Lines View ................................................................................................. 7
4 Product Features / Toolbar Options ............................................................................... 8
4.1 Answer .................................................................................................................... 8
4.2 Release .................................................................................................................. 8
4.3 Hold/Resume .......................................................................................................... 8
4.4 Transfer .................................................................................................................. 8
4.5 Transfer to Voicemail .............................................................................................. 9
4.6 Cancel Transfer ...................................................................................................... 9
4.7 Park ........................................................................................................................ 9
4.8 Intercom .................................................................................................................. 9
4.9 Page ..................................................................................................................... 10
4.10 Start/Stop Record ................................................................................................. 10
4.11 Options ................................................................................................................. 10
4.12 Dialing Calls .......................................................................................................... 11
© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
respective owners.
Revised: April 19, 2013
Page i
Call Assistant 2.5 Quick Reference Guide
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© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
respective owners.
Revised: April 19, 2013
Page ii
Call Assistant 2.5 Quick Reference Guide
1 Introduction
The Allworx Call Assistant is a graphical application intended to be used by an individual functioning
in the role of an operator or receptionist. Call Assistant allows operators and receptionists to monitor
the state of every line in the system and dispatch calls by answering, transferring, parking or
sending them to voicemail.
Call Assistant is a fully-integr ated PC software tool. When licensed on the Allworx server, the
intuitive design works in combination with any Allworx IP phone.
Call Assistant is easy to operate so you will be confident using most of its features after just a few
minutes without reading a reference manual! This quick start guide will get you started and give you
instructions on a few areas on which you might need help.
© 2013 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
respective owners.
Revised: April 19, 2013
Page 1
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