Allworx Call Assistant 2.0 User Manual
Allworx Call Assistant 2.0
Quick Reference Guide
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Call Assistant 2.0 Quick Reference Guide
Table of Contents
1 Introduction..................................................................................................................................1
2 Login............................................................................................................................................2
3 Views...........................................................................................................................................3
3.1 My Calls View......................................................................................................................4
3.2 Switchboard View ................................................................................................................4
3.3 Outside Lines View..............................................................................................................5
4 Product Features / Toolbar Options.............................................................................................6
4.1 Answer.................................................................................................................................6
4.2 Release................................................................................................................................6
4.3 Hold/Resume.......................................................................................................................6
4.4 Transfer ...............................................................................................................................7
4.5 Transfer to Voicemail...........................................................................................................7
4.6 Cancel Transfer ...................................................................................................................8
4.7 Park .....................................................................................................................................8
4.8 Intercom...............................................................................................................................8
4.9 Page ....................................................................................................................................8
4.10 Dialing Calls.........................................................................................................................8
5 Feedback / Support ...................................................................................................................10
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
be trademarks or registered trademarks of their respective owners.
Revised: February 15, 2007
Page i
Call Assistant 2.0 Quick Reference Guide
1 Introduction
The Allworx® Call Assistant is a user-friendly graphical application intended to be used by an
individual functioning in the role of an operator or receptionist. Call Assistant allows operators or
receptionists to monitor the state of every line in the system and to effectively dispatch calls by
answering, transferring, parking or sending to voicemail.
Call Assistant is a fully integrated PC software tool, which makes the operator’s tasks easy and
efficient. This intuitive software is designed to work in combination with any Allworx VoIP phone and
the appropriate license key installed on the server.
Call Assistant is so easy to operate that you will be confident using most of its features after just a
few minutes of using the application without reading a reference manual! This quick start guide will
get you started on your first use and give you instructions for a few areas that you might need help
with.
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
be trademarks or registered trademarks of their respective owners.
Revised: February 15, 2007
Page 1
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