Allworx Auto Attendant Service Manual

Using the Auto Attendant

InSciTek Microsystems
635 Cross Keys Park
Fairport, NY 14450
585-421-3850

Table of Contents

Auto Attendant ............................................................................................................................................ 1

How to Configure the Auto Attendant........................................................................................................ 2

How to Assign the Auto Attendant to an Outside Line .............................................................................. 5

How to Record the Auto Attendant Greetings ........................................................................................... 6

How to Set Up Shortcuts for Auto Attendants ........................................................................................... 9

Using the Auto Attendant

Auto Attendant

With older phone systems, every office needed someone who answered the phone, routed calls, and took
messages. This person usually performed other tasks too and answering the phone created disruptions
which prevented the tasks from being accomplished. Now, with Allworx, the phone is answered
automatically by the Auto Attendant which frees up the operator for other duties.

Using the Auto Attendant to answer your phone automatically helps direct callers to the person or
department they want most. Callers can listen to a list of services and decide which one best suits their
need, or use the directory to locate the extension for an employee. For small businesses, the Auto
Attendant gives the impression of a larger company.

You can set up anywhere from 1 to 9 Auto Attendants depending on your need with each Auto Attendant
being assigned to one or more Outside Lines. For example, you may use one Auto Attendant to answer
calls for Sales and another for Service. In addition, you can record three greetings for each Auto
Attendant: a custom message to be used any time, one to be used during business hours, and the third to
be used during the off-hours.

To set up an Auto Attendant, you must

• Configure the Auto Attendant

• Assign the Auto Attendant to an Outside Line

• Record the greetings for the Auto Attendant

You’ll need this much time

Setting up Auto Attendants will take less than 20 minutes.

Gather This Information

You’ll need the following information:

• The content or script that you record as a greeting for each Auto Attendant.

• The Outside Line to which each Auto Attendant will be assigned.

• User extension or system extension to be called when the caller dials 0.

• User extension, system extension, or Auto Attendant to be called as a result of

using the shortcut (optional).

Before You Begin

• Make sure the person at the extension you’re designating as the operator is ready to
receive calls.

1