Allworx 9212 User Manual
Allworx
Phone Guide
9212
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior
written permission of Allworx.
© 2008 Allworx, a wholly owned subsidiary of PAETEC. All rights reserved. Allworx is a registered
trademark of Allworx Corp. All other names may be trademarks or registered trademarks of their respective
owners.
Phone Guide – 9212
Table of Contents
1 GETTING STARTED...................................................................................................................................1
1.1 W
HAT IS IN THE BOX?..............................................................................................................................1
1.2 CONNECTING THE PHONE .......................................................................................................................1
2 ADJUSTING YOUR PHONE .......................................................................................................................3
2.1 B
2.2 C
2.3 V
ASE ASSEMBLY AND ADJUSTING THE ANGLE OF THE PHONE...................................................................3
HANGE THE LABELS FOR THE PFKS (PROGRAMMABLE FUNCTION KEYS) ................................................3
OLUME .................................................................................................................................................3
3 INTRODUCTION TO YOUR ALLWORX PHONE........................................................................................4
4 BUTTON OPERATION................................................................................................................................5
4.1 M
4.2 I
ESSAGES.............................................................................................................................................6
NTERCOM ..............................................................................................................................................6
4.3 CONFERENCE.........................................................................................................................................6
4.4 T
4.5 R
4.6 P
4.7 I
4.8 S
4.9 M
4.10 H
RANSFER..............................................................................................................................................7
ELEASE................................................................................................................................................7
ARK......................................................................................................................................................7
NFO.......................................................................................................................................................7
PEAKER................................................................................................................................................8
UTE/DND ............................................................................................................................................8
OLD .....................................................................................................................................................8
5 PHONE OPERATION................................................................................................................................10
5.1 P
5.2 R
5.3 E
5.4 H
5.5 D
5.6 R
5.7 M
5.8 P
5.9 I
5.10 P
LACING A CALL ...................................................................................................................................10
ECEIVING A CALL................................................................................................................................10
NDING A CALL.....................................................................................................................................10
EADSET..............................................................................................................................................10
IRECTORY DIALING .............................................................................................................................11
EDIAL A NUMBER ................................................................................................................................11
ISSED CALLS......................................................................................................................................11
RESENCE SOFT KEY ...........................................................................................................................11
GNORE AND SILENCE SOFT KEYS .........................................................................................................11
ROGRAMMABLE FUNCTION KEYS.........................................................................................................12
6 SYSTEM FEATURES................................................................................................................................13
6.1 O
6.2 U
6.3 L
6.4 B
6.5 A
PERATOR...........................................................................................................................................13
SER / RESOURCE EXTENSIONS ...........................................................................................................13
EAVE A USER A VOICEMAIL..................................................................................................................13
USINESS SPEED DIAL..........................................................................................................................13
UTO ATTENDANT.................................................................................................................................13
6.6 OVERHEAD PAGING ..............................................................................................................................13
6.7 A
6.8 D
6.9 C
6.10 C
6.11 P
CTIVE DOOR RELAY............................................................................................................................13
O NOT DISTURB .................................................................................................................................13
ALL QUEUES ......................................................................................................................................14
ALL FORWARDING...............................................................................................................................15
AGING ZONES.....................................................................................................................................15
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page i
Phone Guide – 9212
6.12 CONFERENCE CENTER..........................................................................................................................15
6.13 A
6.14 A
6.15 P
6.16 CALL MONITORS...................................................................................................................................17
6.17 B
7 ADVANCED TOPICS ................................................................................................................................18
LLWORX MESSAGE CENTER................................................................................................................15
NSWER RINGING PHONE USING ANOTHER HANDSET............................................................................16
ARKING ..............................................................................................................................................16
USY LAMP FIELD (BLF).......................................................................................................................17
7.1 P
7.2 P
7.3 P
7.4 R
7.5 C
7.6 R
HONE CONFIGURATION MENU .............................................................................................................18
ERSONAL SPEED DIAL.........................................................................................................................18
REFERENCES......................................................................................................................................19
EBOOT THE PHONE.............................................................................................................................21
LEAR CALL HISTORY...........................................................................................................................21
EFRESH DIRECTORY ...........................................................................................................................21
7.7 CHECK THE NETWORK SETTINGS ..........................................................................................................22
7.8 C
7.9 C
7.10 S
7.11 R
URRENT STATUS / INFO ......................................................................................................................22
HECK STATISTICS...............................................................................................................................23
AVE CHANGES TO YOUR SETTINGS .....................................................................................................24
ESET THE PHONE TO ITS FACTORY DEFAULTS.....................................................................................24
8 ADDITIONAL INFORMATION...................................................................................................................25
9 WALL MOUNTING (OPTIONAL)...............................................................................................................25
10 REGULATORY NOTICES.........................................................................................................................26
11 ABBREVIATIONS......................................................................................................................................26
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page ii
Phone Guide – 9212
Congratulations! You’re the proud new owner of an Allworx® 9212 VoIP phone. This phone guide will make it
easy for you to place and receive calls when using the Allworx System.
1 Getting Started
1.1 What is in the box?
Check the contents of the box your phone came in. You should have:
• Allworx 9212 phone and base
• Power supply
• Handset with cord
• Phone Functions Reference Card (this guide conveniently slides between the base and back of phone)
Not included but also needed:
• Ethernet cable to connect the phone to the network
1.2 Connecting the Phone
We have taken all the challenge out of connecting your phone properly. Follow these steps to connect (see the
figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. If you are using Power over Ethernet (PoE), the power to the phone was supplied when you connected
the Ethernet cable. If this is the case, skip to step 6.
5. If you are not using PoE, connect the power cable into the phone, and then plug the other end into an
outlet. It’s a good idea to use a surge protector.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 1
Phone Guide – 9212
6. Thread cables through the strain relief guide.
7. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.
b. Starting network.
c. Loading configuration files.
d. Station Init complete.
e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 2
Phone Guide – 9212
2 Adjusting Your Phone
2.1 Base Assembly and Adjusting the Angle of the Phone
You can adjust the Allworx 9212 phone on its base so that it is easy to use and easy to read the screen.
1. Lay the phone face down on a soft surface with top of the phone pointed away from you.
2. The base will connect to the back of the phone in one of three positions, thus allowing the phone to be
adjusted at different angles when sitting on a desktop. The nearest set of holes provides the steepest
angle.
3. Notice that the base has both fixed and flexible tabs. Hold the base with the tabs pointed away, fixed
tabs down and flexible tabs up.
4. Place the fixed tabs in the desired holes on the back of the phone.
5. Rotate the base until the flexible tabs click into place.
To remove the base:
1. Press down on the flexible tabs and release them from their holes.
2. Rotate the base until the fixed tabs easily lifted out of their holes.
2.2 Change the Labels for the PFKs (Programmable Function Keys)
To avoid misdialing, update the PFK labels whenever a PFK configuration is changed. To add or change a
label:
1. Remove the paper from beneath the plastic label cover by lifting the bottom edge of the plastic cover to
release it.
2. Add text in the space corresponding to the desired PFK.
3. Place the label onto the phone and snap the cover back in place.
A blank label Microsoft Word™ template can be obtained at our website
(www.allworx.com/support/downloads/default.asp, select the Documentation link).
2.3 Volume
The volume of the incoming ring, handset speaker, speakerphone, and the headset is adjustable.
To adjust the Volume:
• Press the Volume bar on the left (decrease) or right (increase) to adjust the incoming ring for desired
audio level. Do not lift the handset or turn on speakerphone.
• To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the
Volume bar, as desired.
• The screen shows which device is being adjusted.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 3
Phone Guide – 9212
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 4
Phone Guide – 9212
4 Button Operation
Button Light Purpose
KEYPAD None Use the keypad to dial numbers in order to place a call.
MESSAGES Solid red if new
Access the Message Center.
messages are
present.
INTERCOM Solid green when in
Use the phone as an intercom.
use.
CONFERENCE Blinking green while
making connections
Solid red when in use.
TRANSFER Solid red until the call
is transferred.
Talk to 3 parties at a time using the 3-Way Conference
functionality.
Will indicate when Call Assistant - Call Recording is in progress.
Transfer a call to another extension using a Blind or an Attended
Transfer.
RELEASE None Disconnect the call you are on currently.
PARK None Parks a call (PBX behavior) or system-wide hold (key system
behavior)
INFO Solid green when in
use.
View functionality of all the buttons on the phone: Feature Keys,
Programmable Function Keys (PFK), Scroll Keys, Selection Keys,
and Keypad.
SPEAKER Solid green when in
Use the phone as a speakerphone or activate a headset.
use.
MUTE/DND
Solid red when Mute. Turn off the microphone in handset, speakerphone, or headset.
Solid amber in Do not
Prevent incoming calls (Do Not Disturb).
Disturb mode.
Flashing amber. Indicate Presence other than “In Office”
HOLD Solid red if the call is
Place a call on hold.
on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and
Save settings.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 5
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