Allworx 9212 User Manual

Allworx

®

Phone Model 9212/9212L User Guide

Updated May 21, 2014

Allworx® Phone Model 9212/9212L User Guide

Allworx Phone Model 9212/9212L User Guide

©2014 Allworx Corp, a Windstream company. All rights reserved. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,
electronic, mechanical, photocopy, recording, or otherwise without the prior written permission
of Allworx Corp.

Software in this product is Copyright 2014 Allworx Corp, a Windstream company, or its vendors.
All rights are reserved. The software is protected by United States of America copyright laws
and international treaty provisions applicable worldwide. Under such laws, the licensee is
entitled to use the copy of the software incorporated with the instrument as intended in the
operation of the product in which it is embedded. The software may not be copied, decompiled,
reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is
not the sale of the software or any copy of the software; all right, title, ownership of the software
remains with Allworx or its vendors.

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Contents

Introduction .......................................................................................... 1

Setup ..................................................................................................... 3

Connect the Phone .........................................................................................3

Adjust the Phone Angle ...................................................................................5

Volume Adjustment .........................................................................................5

Wall Mounting (Optional) .................................................................................6

Wall Mounting Plate ................................................................................... 6

Handset Retainer Clip ................................................................................ 6

Overview ............................................................................................... 7

Buttons ............................................................................................................8

Feature Keys ...................................................................................................8

Messages .................................................................................................8

Intercom ....................................................................................................8

Conference ................................................................................................9

Transfer .....................................................................................................9

Release ...................................................................................................12

Park .........................................................................................................12

Info ..........................................................................................................12

Speaker ...................................................................................................13

Mute/DND ................................................................................................13

Hold .........................................................................................................13

My Allworx Manager ......................................................................................14

Operation ............................................................................................ 15

Place a Call ...................................................................................................15

Receive a Call ...............................................................................................15

End a Call ..................................................................................................... 16

Headset ........................................................................................................16

Directory Dialing ............................................................................................ 16

Redial a Number ...........................................................................................16

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Missed Calls ..................................................................................................17

Presence .......................................................................................................17

Ignore and Silence Soft Keys ........................................................................17

Programmable Function Keys (PFK) .............................................................18

Features ............................................................................................... 21

Operator ........................................................................................................21

User / Resource Extensions ..........................................................................21

Leave Another User a Voicemail ..................................................................21

Business Speed Dial .....................................................................................21

Auto Attendant ...............................................................................................21

Overhead Pages ............................................................................................21

Activate Door Relay .......................................................................................22

Call Queues ...................................................................................................22

Shared Call Appearance ..............................................................................22

Call Routes ...............................................................................................23

Phone LED Indicators ..............................................................................23

Outbound Calls ........................................................................................24

Inbound Calls ...........................................................................................24

Ringing Call Pickup ..................................................................................24

Active Calls ..............................................................................................24

Shared Hold .............................................................................................24

Privacy Hold .............................................................................................25

Bridged Hold ............................................................................................25

Park ..........................................................................................................25

Automatic Call Distribution (ACD) Queuing ...................................................25

Call Forwarding .............................................................................................26

Paging Zones ................................................................................................26

Conference Center ........................................................................................27

Allworx Message Center ................................................................................27

Answer a Ringing Phone Using another Handset .........................................27

Park ...............................................................................................................27

Park a Call on a Line Appearance PFK ...................................................28

Park a Call from the Hold Screen .............................................................28

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Retrieve a Parked Call .............................................................................28

Call Monitors .................................................................................................29

Busy Lamp Field (BLF) ..................................................................................29

Phone Configuration .......................................................................... 31

Personal Speed Dial .....................................................................................31

Preferences ...................................................................................................32

Reboot the Phone ........................................................................................34

Hot Desk Login ..............................................................................................34

Clear Call History ..........................................................................................35

Refresh Directory .......................................................................................... 35

Network Profiles ............................................................................................35

Regulatory Notices ............................................................................. 37

Abbreviations ..................................................................................... 39

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Allworx Phone Model 9212/9212L User Guide

1 Introduction

Unpack the Allworx phone and applicable accessories, identify each item in the checklist and
inspect for missing items.

• Allworx phone and base: attach the base to the back of the phone. See “Adjust the

Phone Angle” on page 5. for more information.

• Handset with cord: attach the cord to the jack on the back of the Allworx phone.

• Phone Functions Reference Card: slide the quick operating guide between the base

and back of phone.

Additional equipment needed not included in the box:

• Ethernet Cable: connects the phone to the network

• Power Supply: provides power to the Allworx phone - rated 24VDC, 400 mA (or a

network connection with Power over Ethernet).

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Caution:

Note:

2Setup

2.1 Connect the Phone

Do not connect the phone to an analog phone line. This may cause damage to the Allworx
phone, which voids the warranty.

To connect the phone:

Allworx 9212L handsets attached to the Allworx servers require using system software version

7.3 or higher.

1. Connect the cables to the jacks on the back of the phone.

Cable Connections

Optional: Headset cord

Handset cord

Ethernet cable

Optional: Ethernet cable

Optional: Power Supply

Back of Phone

Headset jack ( )

Handset jack ( )

Network jack ( ) and Wall Ethernet jack
Power over Ethernet (PoE): provides power to the phone after connecting the

Ethernet cable.

Computer jack ( ) and the computer.

Phone DC jack ( ). Allworx recommends using a surge protector.
Only required if the Ethernet cable does not provide PoE

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2. Thread cables through the strain relief guide on the phone base.

3. View the initialization progress on the phone screen. A normal sequence includes:

• Allworx Logo

• Configuring Network

• Starting network

• Loading configuration files

• Station Init complete

After successful startup, the phone displays a combination of the date, time, user
presence, user name, and extension or the phone display may suggest assigning the
handset to a user. If this occurs, follow the on screen directions. If the phone does not
follow this sequence or displays an error, contact the Allworx Server Administrator.

To add or change the PFK (Programmable Function Keys) label:

Update the PFK labels whenever the PFK configuration changes to avoid misdialing.

1. Locate the PFK label. Lift the bottom edge of the plastic cover to release it, and then lift
up on the plastic cover to remove it from the phone.

2. Remove the label from beneath the plastic label cover.

3. Add text on the label in the space corresponding to the desired PFK. There is a blank
label Microsoft Word™ template on the Allworx.com website.

a. Navigate to www.Allworx.com. Click the Support button, and then click Resources.

b. Scroll to the Documentation section and locate the IP Phones section of the table, the

specific phone model section, and then the template.

c. Follow the instructions to create the PFK labels.

4. Position the label onto the plastic label cover. Hold the label in place and snap the cover
in place on the phone.

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2.2 Adjust the Phone Angle

The phone base angle adjusts for easier phone screen reading.

To adjust the phone base angle:

1. Unplug the phone from the PoE or the power supply. Remove the handset from the hook
and lay the phone face down on a soft surface.

2. Hold the base with the fixed tabs facing the bottom of the phone. Select one of the three
available positions to connect the base to the phone. The set of holes at the bottom of
the phone provides the steepest angle.

3. Place the fixed tabs in the preferred holes on the back of the phone. Rotate the phone
base upwards until the flexible tabs click into place.

To remove the base:

1. Remove the handset from the hook and lay the phone face down on a soft surface.

2. Press down on the flexible tabs and rotate the base towards the phone bottom until the
fixed tabs easily lift out of the holes.

2.3 Volume Adjustment

The volume of the incoming ring, handset, speaker phone, and the headset is adjustable.

To adjust the incoming call volume:

1. Locate the phone volume bar. Do not lift the handset or turn on speaker phone.

2. Press the volume bar – (decrease) or + (increase) to adjust the incoming ring audio level.
The phone plays the audio tone.

To adjust all other volumes:

1. Pick up the handset or turn on the speaker phone or headset. Locate the phone volume
bar. The phone screen displays which audio path is being adjusted.

2. Press the volume bar to – (decrease) or + (increase) the audio level.

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Caution:

Leviton 4108W-0SP

2.4 Wall Mounting (Optional)

If using a standard telephone wall mount plate, DO NOT connect to the RJ-11 jack. This
connection is for analog phones and may cause damage to the Allworx phone, which
voids the warranty.

2.4.1 Wall Mounting Plate

Mounting the Allworx phone on a wall requires a mounting plate that meets the TIA-570-B,
Section standard and is available from a local telephone company or local retailer. The
mounting plate has studs that position the Allworx phone flush to the wall surface.

Remove the Allworx phone base and mount the phone over the mounting plate studs. All power
and RJ-45 cable connections should exit between the phone back and the wall, and then routed
to the network connection and/or a power connection.

2.4.2 Handset Retainer Clip

The handset retainer clip prevents the handset from slipping out of the phone cradle while
hanging on a wall.The Allworx phone ships with the adjustable handset retainer clip in the wall
mount position on the phone cradle.

To adjust the retainer clip for desktop use (for easier handset removal/hang-up) insert a coin in
the retainer clip slot and turn the coin clockwise, 180 degrees. To return the retainer clip to the
wall mount position, insert a coin in the retainer clip slot and turn the coin counter-clockwise,
180 degrees.

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3Overview

Scroll and Select keys

Visual ring
indicator

Twelve
Programmable
Function Keys
(PFKs)

Backlit graphical LCD screen (9212L Only)

Soft keys

Higher audio
fidelity

Handset with cord
expandable up to
nine feet

Full-duplex
speakerphone

Volume
control

Two 10/100 switched Ethernet ports

Two 10/10Headset jack

Ten feature keys

Multiple position tilt base
(also wall mountable)

Power:

• 802.3af PoE

• 24V DC adapter

Allworx Phone Model 9212/9212L User Guide

The Allworx Server Administrator pre-configures the phone for either PBX (Private Branch
Exchange) or Key System mode of operation. This affects the functionality of each
programmable button on the phone.

For Allworx Server Software Release 7.5 and later, the phone LCD screen backlight turns off
after 2 minutes of inactivity. To turn it on, lift the handset off the hook or press a button.

In addition to English, the Allworx phone supports Canadian French and Castilian Spanish on
the phone display when connected to Allworx servers using software 7.6.3.22 or higher. Contact
the Allworx Server Administrator to configure the phone to display the preferred language; users
cannot change the phone display language within the phone configuration menu. After making
the change, the preferred language displays during the phone reboot.

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