Allworx 9202E User Manual

Allworx

®

Phone Model 9202E User Guide

Updated May 21, 2014

Allworx® Phone Model 9202E User Guide

Allworx Phone Model 9202E User Guide

©2014 Allworx Corp, a Windstream company. All rights reserved. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,
electronic, mechanical, photocopy, recording, or otherwise without the prior written permission
of Allworx Corp.

Software in this product is Copyright 2014 Allworx Corp, a Windstream company, or its vendors.
All rights are reserved. The software is protected by United States of America copyright laws
and international treaty provisions applicable worldwide. Under such laws, the licensee is
entitled to use the copy of the software incorporated with the instrument as intended in the
operation of the product in which it is embedded. The software may not be copied, decompiled,
reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is
not the sale of the software or any copy of the software; all right, title, ownership of the software
remains with Allworx or its vendors.

Page ii +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Contents

Introduction .......................................................................................... 1

Setup ..................................................................................................... 3

Connect the Phone .........................................................................................3

Adjust the Phone Angle ...................................................................................4

Volume Adjustment .........................................................................................5

Wall Mounting (Optional) .................................................................................5

Wall Mounting Plate ................................................................................... 5

Handset Retainer Clip ................................................................................ 6

Overview ............................................................................................... 7

Buttons ............................................................................................................8

Screen Icons ................................................................................................... 8

Feature Keys ...................................................................................................8

Messages .................................................................................................8

Intercom ....................................................................................................8

Conference ................................................................................................9

Transfer .....................................................................................................9

Speaker ...................................................................................................10

Mute/DND ................................................................................................10

Hold .........................................................................................................11

My Allworx Manager ......................................................................................11

Operation ............................................................................................ 13

Place a Call ...................................................................................................13

Receive a Call ...............................................................................................13

End a Call ..................................................................................................... 13

Headset ........................................................................................................13

Directory Dialing ............................................................................................ 13

Redial a Number ...........................................................................................14

Missed Calls ..................................................................................................14

+1 866 ALLWORX * [phone] Page iii
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Presence .......................................................................................................14

Ignore and Silence Soft Keys ........................................................................15

Features ............................................................................................... 17

Operator ........................................................................................................17

User / Resource Extensions ..........................................................................17

Leave Another User a Voicemail ..................................................................17

Business Speed Dial .....................................................................................17

Auto Attendant ...............................................................................................17

Overhead Pages ............................................................................................17

Activate Door Relay .......................................................................................18

Call Forwarding .............................................................................................18

Paging Zones ................................................................................................18

Conference Center ........................................................................................18

Allworx Message Center ................................................................................18

Answer a Ringing Phone Using another Handset .........................................19

Park ...............................................................................................................19

Announced Park .......................................................................................19

Retrieve a Parked Call .............................................................................19

Phone Configuration .......................................................................... 21

Personal Speed Dial ......................................................................................21

Preferences ...................................................................................................22

Reboot the Phone .........................................................................................24

Hot Desk Login ..............................................................................................24

Clear Call History ...........................................................................................24

Refresh Directory ...........................................................................................25

Network Profiles ............................................................................................25

Regulatory Notices ............................................................................. 27

Abbreviations ...................................................................................... 29

Page iv +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

1 Introduction

Unpack the Allworx phone and applicable accessories, identify each item in the checklist and
inspect for missing items.

• Allworx phone and base: attach the base to the back of the phone. See “Adjust the

Phone Angle” on page 4. for more information.

• Handset with cord: attach the cord to the jack on the back of the Allworx phone.

• Phone Functions Reference Card: slide the quick operating guide between the base

and back of phone.

Additional equipment needed not included in the box:

• Ethernet Cable: connects the phone to the network

• Power Supply: provides power to the Allworx phone - rated 24VDC, 400 mA (or a

network connection with Power over Ethernet).

+1 866 ALLWORX * [phone] Page 1
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Page 2 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Caution:

Note:

2Setup

2.1 Connect the Phone

Do not connect the phone to an analog phone line. This may cause damage to the Allworx
phone, which voids the warranty.

To connect the phone:

Allworx 9202E handsets attached to the Allworx servers require using system software version

7.4 or higher. Do not attempt to install a 9202E phone on a server that is running a lower version
of software.

1. Connect the cables to the jacks on the back of the phone.

Cable Connections

Optional: Headset cord

Handset cord

Ethernet cable

Optional: Ethernet cable

Optional: Power Supply

Back of Phone

Headset jack ( )

Handset jack ( )

Network jack ( ) and Wall Ethernet jack
Power over Ethernet (PoE): provides power to the phone after connecting the

Ethernet cable.

Computer jack ( ) and the computer.

Phone DC jack ( ). Allworx recommends using a surge protector.
Only required if the Ethernet cable does not provide PoE

+1 866 ALLWORX * [phone] Page 3
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

2. Thread cables through the strain relief guide on the phone base.

3. View the initialization progress on the phone screen. A normal sequence includes:

• Allworx Logo

• Profile: <profile name> (depending upon the phone configuration)

• Configuring Network

• Starting network

• Loading configuration files

• Station Init complete

After successful startup, the phone displays a combination of the date, time, user
presence, user name, and extension or the phone display may suggest assigning the
handset to a user. If this occurs, follow the on screen directions. If the phone does not
follow this sequence or displays an error, contact the Allworx Server Administrator.

2.2 Adjust the Phone Angle

The phone base angle adjusts for easier phone screen reading.

To adjust the phone base angle:

1. Unplug the phone from the PoE or the power supply. Remove the handset from the hook
and lay the phone face down on a soft surface.

2. Hold the base with the fixed tabs facing the bottom of the phone. Select one of the three
available positions to connect the base to the phone. The set of holes at the bottom of
the phone provides the steepest angle.

3. Place the fixed tabs in the preferred holes on the back of the phone. Rotate the phone
base upwards until the flexible tabs click into place.

Page 4 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Caution:

To remove the base:

1. Remove the handset from the hook and lay the phone face down on a soft surface.

2. Press down on the flexible tabs and rotate the base towards the phone bottom until the
fixed tabs easily lift out of the holes.

2.3 Volume Adjustment

The volume of the incoming ring, handset, speaker phone, and the headset is adjustable.

To adjust the incoming call volume:

1. Locate the phone volume bar. Do not lift the handset or turn on speaker phone.

2. Press the volume bar – (decrease) or + (increase) to adjust the incoming ring audio level.
The phone plays the audio tone.

To adjust all other volumes:

1. Pick up the handset or turn on the speaker phone or headset. Locate the phone volume
bar. The phone screen displays which audio path is being adjusted.

2. Press the volume bar to – (decrease) or + (increase) the audio level.

2.4 Wall Mounting (Optional)

If using a standard telephone wall mount plate, DO NOT connect to the RJ-11 jack. This
connection is for analog phones and may cause damage to the Allworx phone, which
voids the warranty.

2.4.1 Wall Mounting Plate

Mounting the Allworx phone on a wall requires a mounting plate that meets the TIA-570-B,
Section standard and is available from a local telephone company or local retailer. The

+1 866 ALLWORX * [phone] Page 5
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Leviton 4108W-0SP

mounting plate has studs that position the Allworx phone flush to the wall surface.

Remove the Allworx phone base and mount the phone over the mounting plate studs. All power
and RJ-45 cable connections should exit between the phone back and the wall, and then routed
to the network connection and/or a power connection.

2.4.2 Handset Retainer Clip

The handset retainer clip prevents the handset from slipping out of the phone cradle while
hanging on a wall.The Allworx phone ships with the adjustable handset retainer clip in the wall
mount position on the phone cradle.

To adjust the retainer clip for desktop use (for easier handset removal/hang-up) insert a coin in
the retainer clip slot and turn the coin clockwise, 180 degrees. To return the retainer clip to the
wall mount position, insert a coin in the retainer clip slot and turn the coin counter-clockwise,
180 degrees.

Page 6 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

3Overview

Scroll and Select keys

Visual ring
indicator

RJ-11 headset port

Soft keys

Higher audio
fidelity

Handset with cord
expandable up to
nine feet

Full-duplex
speakerphone

Volume control

10/100 Ethernet switch

Five function keys

Multiple position tilt base
(also wall mountable)

Power:

• 802.3af PoE

• 24V DC adapter

Call Appearance keys

Allworx Phone Model 9202E User Guide

In addition to English, the Allworx phone supports Canadian French and Castilian Spanish on
the phone display when connected to Allworx servers using software 7.6.3.22 or higher. Contact
the Allworx Server Administrator to configure the phone to display the preferred language; users
cannot change the phone display language within the phone configuration menu. After making
the change, the preferred language displays during the phone reboot.

+1 866 ALLWORX * [phone] Page 7
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

3.1 Buttons

• Keypad: dial phone numbers or to enter PIN numbers/ passwords.

• Navigation: the up or down navigation arrows to move through the phone screen

options. Use the center button to Select or Save settings.

• Soft Key Selection: select an option; located below the phone screen.

3.2 Screen Icons

Icon Description

New voicemails

Missed calls

On an active call

3.3 Feature Keys

3.3.1 Messages

The number of new messages displays on the LCD screen, and the MESSAGES button
changes to red. next to the envelope icon ( )

To retrieve messages:

1. Press the MESSAGES button.

2. Log in using the phone keypad, and follow the audio prompts.

3. Hang up to exit.

3.3.2 Intercom

The Allworx 9202E phone cannot initiate an intercom call. However the phone can receive
Intercom calls. When another extensions places an Intercom call to the 9202E phone, it rings
one of the phone lines. Users hear a distinctive Intercom beep, and then automatically answers
the call.

Page 8 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

3.3.3 Conference

The Allworx phone provides the ability to set up conferences between three parties (3-way
conferences).

To connect a conference call:

1. Connect to the first person for the conference call. Press the CONF soft key.

2. Select the unused LINE button and dial the number of the second person for the
conference call.

3. Press the CONF soft key. All three callers join in the conference. The Conf soft key
changes to a dark In Conf indication.

One party may hang up to exit the conference; the remaining two parties continue to be
connected.

To have a private conversation with one of the parties, split the conference:

a. Use the phone UP / DOWN scroll soft keys to put on hold to select the line to put on

hold.

b. Press the HOLD button. The LINE button for that call on hold flashes green. Talk

privately to the remaining party.

c. To have the person re-join the conference, press the CONF soft key, then select the

green flashing LINE button. The three-way conference becomes re-established.

3.3.4 Transfer

The TRANSFER button enables sending the active call to another number. After starting the
transfer, the Transfer button is solid red, which indicates transferring a call to another extension
using a Blind or an Attended Transfer. The transfer option works differently, depending on the
Allworx server software version. Users have two transfer options:

• Unannounced (Blind) Transfer: user does not talk to the transfer recipient prior to

transferring a call to that extension.

• Announced (Attended) Transfer: user talks to the transfer recipient prior to

transferring a call to that extension.

+1 866 ALLWORX * [phone] Page 9
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Note:

To do a transfer:

1. Press the TRANSFER button.

2. Wait for the dial tone, and then dial the extension to transfer the call.

• Unattended (Blind) Transfer: skip to step 3.

• Attended (Announced) Transfer only: Talk to the recipient.

3. Hang up, press the TRANSFER button, or press the XFER soft key.

To transfer to voicemail:

1. Press the TRANSFER button, and then press the VMAIL soft key.

2. Dial the extension.

3. Hang up.

3.3.5 Speaker

The speaker phone does not work while using a headset. See “Headset ” on page 13. for more
information on using headsets.

Press the SPEAKER button for hands-free use of the phone.

When using the handset, press the SPEAKER button. Then place the handset on hook. Take
the handset off the hook to continue using it. When finished with the call, press the SPEAKER
button to hang up.

3.3.6 Mute/DND

Mute a Call

During a call, press the MUTE/DND button to turn off the microphone in the handset, speaker
phone, or headset. The MUTE/DND button is solid red while in use.

Page 10 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Do Not Disturb (DND)

When activating DND, the phone does not ring. All incoming calls follow the next step in the
active call route. Users can send calls. The MUTE/DND is solid amber while in use. When not
on a call, press the MUTE/DND button. Press the MUTE/DND button to de-activate the Do Not
Disturb feature.

3.3.7 Hold

If the Allworx Server Administrator enables the Music on Hold feature for the call appearance,
callers on hold will hear music.

To place a call on hold:

1. Press the HOLD button. The HOLD button becomes solid red. Place the handset on the
hook. The LINE button for the held call blinks green until the user picks up the call again.

2. Pick up the handset to take the call off hold. If more than one call is on hold, the most
recent call connects. The caller ID of the call picked up displays.

3. Pick up a different call on hold: press the flashing LINE button for that call or use the UP
/ DOWN scroll soft keys to display the call on the screen, and then pick up the handset.

If there is a call on hold and a new call comes in, lift the handset to answer the new call.

4. Hang up the handset when finished.

3.4 My Allworx Manager

My Allworx Manager provides access to the business directory, conference scheduling page,
company phone list, distribution lists, phone features chart, and shared folders. Enter the My
Allworx Manager address into a web browser (e.g. Internet Explorer).

The Allworx Server Administrator provides the address: http://ServerLANAddress, and then
enter the log in username and password.

ServerLANAddress is the IP address or domain name of the Allworx server.

+1 866 ALLWORX * [phone] Page 11
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Page 12 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

4Operation

4.1 Place a Call

To place an outbound call, lift the handset or press the SPEAKER button. Dial the extension or
press the SpDial soft key to automatically dial a programmed number. The phone configuration
enables users to dial without lifting the handset or pressing a button. Dialing automatically
activates the speaker phone or headset.

4.2 Receive a Call

For incoming calls, the audible indicator rings and a Call Appearance flashes, unless configured
otherwise. Lift the handset, press the SPEAKER button, or press the flashing Call Appearance
to answer the call.

4.3 End a Call

• Place the receiver on the hook. If using the speaker phone or headset, press the
SPEAKER button.

• Press another Call Appearance. If a second incoming call is on another Call
Appearance, pressing that Call Appearance ends the current call and answers the
incoming call (unless the phone configuration enables auto on hold).

4.4 Headset

Press the SPEAKER button to activate the headset, and then press the SPEAKER button again
to disconnect the call.

4.5 Directory Dialing

1. Press the UP / DOWN scroll soft keys to view a list of all User Extensions, System
Extensions, and Speed Dial numbers by Name or Description.

+1 866 ALLWORX * [phone] Page 13
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

2. Use the UP / DOWN scroll soft keys to highlight the name (or description) and extension
or press the keypad to jump to a specific alphabetic section of the directory. Press

SELECT to dial the number.

4.6 Redial a Number

1. Press the REDIAL soft key on the phone display screen.

2. Press the CALLS softkey. Use the UP / DOWN scroll softkeys to highlight the call in the
display. Press SELECT .

4.7 Missed Calls

After a missed call, a message displays on the phone screen next to the phone icon ( ).

To see the details of the missed calls:

1. Press the CALLS soft key, and then press the UP / DOWN scroll soft keys to view the
missed calls.

2. Press the DETAIL soft key to view the date and time of the missed calls. Press SELECT

to call the number, if it is available.

4.8 Presence

The Presence setting identifies which call route the incoming call uses based on the extension
availability. The Presence setting options include In Office, At a Meeting, On Vacation, On
Business Trip, At Home, Away, and Busy.

1. Press and hold the MUTE/DND button.

2. Press the UP / DOWN scroll soft keys to view the presence states.

3. Press SELECT to change the presence. The Presence setting changes, the default
LCD screen displays, and all inbound calls follows the call route for this presence state.
The MUTE/DND button flashes amber to indicate a presence setting other than “In
Office”.

Page 14 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

4.9 Ignore and Silence Soft Keys

When a call is ringing, the SILENCE and IGNORE soft key options display on the phone screen.

• IGNORE: stops the audible ringing and the LINE button continues to flash until the user

answers the call or the caller hangs up.

• SILENCE: stops the audible ringing, the phone screen displays the incoming call

information, and the LINE button continues to flash until the user answers the call or the
caller hangs up.

+1 866 ALLWORX * [phone] Page 15
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Page 16 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

5 Features

The dialed-digits listed are system defaults, actual dialed-digits may vary. Check the phone
functions tab of the My Allworx Manager page or contact the Allworx Server Administrator for
the actual dialed-digits.

5.1 Operator

Dial (or transferring to) 0 to initiate a call to the company operator.

5.2 User / Resource Extensions

Dial any extension between 100 – 299 (three-digit mode) or 1000 – 2999 (four-digit mode) to
connect a call to another user or to a call route (set up by the System Administrator).

5.3 Leave Another User a Voicemail

Dial 3 + extension to connect to another user’s voicemail.

5.4 Business Speed Dial

The System Administrator specifies extensions 350 – 399 or 34000 – 34999 to ring specific
numbers.

5.5 Auto Attendant

Dial extension 400 or 431 for the default Auto Attendant or extension 431 - 439 for a specific
Auto Attendant.

5.6 Overhead Pages

Overhead paging is a third party plug-in. For systems configured and connected to an Overhead
Paging system, access by dialing extension 402. Once activated, users can make an
announcement through the intercom of each handset or to the overhead paging system.

+1 866 ALLWORX * [phone] Page 17
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

5.7 Activate Door Relay

Dial extension 403 to activate a Door Relay, if connected and configured.

5.8 Call Forwarding

Forward incoming calls to another extension by dialing 45 + the extension. Disable Call
Forwarding by dialing dial extension 450.

5.9 Paging Zones

Dialing 46# (# is a Paging Zone number, 0 through 9) to broadcast audio to members of the
Paging Zone (setup by the Allworx Server Administrator).

5.10 Conference Center

Dial 408 to access the optional Conference Center feature. Refer to the Allworx Server User
Guide.

5.11 Allworx Message Center

Press the MESSAGES button to access the Audio Message Center.

Users can also access the Audio Message Center by dialing 6 + the extension from any phone
or from the company Auto Attendant.In the Message Center, users can:

• Listen to new or saved voicemails. • Manage message greetings.

• Send a message to another user. • Change PIN.

• Change presence setting. • Set up one or more Presence-based inboxes to
prevent callers from leaving messages.

• Change name recording.

Page 18 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Note:

5.12 Answer a Ringing Phone Using another Handset

To answer another ringing phone, dial 7 + the phone extension.

5.13 Park

Press the PARK soft key to park a call. The Allworx Server Administrator defines the maximum
wait time of parked call and the subsequent routing.

5.13.1 Announced Park

Do not do a Blind Transfer to 700, this disconnects the call.

To Park a call using Attended Transfer:

1. Press the Transfer button.

2. Dial extension 7001 and wait for the call to connect.

3. The Attended Transfer announces the Parking Orbit extension.

4. Hang up. The system parks the call in the announced location.

5.13.2 Retrieve a Parked Call

Dial the parking extension.

1. Digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx
Server Administrator.

+1 866 ALLWORX * [phone] Page 19
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Page 20 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Note:

6 Phone Configuration

Select the CONFIG soft key to view the following options:

Personal Speed Dial Hot Desk Login Network Profiles*

Preferences Clear Call History Current Status/Info*

Reboot Phone Network Settings*

* Indicates the option is only available to the Allworx Server Administrator.

Check with the Allworx Administrator before making changes.

6.1 Personal Speed Dial

To setup a Personal Speed Dial:

1. Press the CONFIG soft key. A menu displays on the phone LCD screen. Locate the
Personal Speed Dial option and press SELECT .

2. Use the UP / DOWN scroll soft keys to choose a speed dial number, press SELECT .

3. Use the keypad to enter the phone number or extension, press SELECT .

• The DOWN soft key acts as a backspace.

• To add a one-second pause to the dialed number to wait for auto answer systems to

prompt for additional dialing, press the PAUSE soft key (if one displays) or the HOLD
button to add a one-second pause to the dialed number. Add enter multiple pauses,
as necessary.

4. Use the keypad to enter a name for the speed dial, and then press SELECT . The ‘#’
key puts a space between characters. The DOWN soft key acts as a backspace.

To use a Personal Speed Dial

1. Pick up a line, and press the SPDIAL soft key.

2. Enter the speed dial number. This places a call to the speed dial extension.

+1 866 ALLWORX * [phone] Page 21
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

6.2 Preferences

1. Press the CONFIG soft key button. Press the DOWN scroll soft key to select
Preferences. Press SELECT .

2. Select from the following list using the UP / DOWN scroll soft keys to make the changes:

Preference

Setting

LCD Settings Adjust the LCD display contrast and brightness settings.

Call History Size Adjust the number of calls kept in the History. 0 to 99 (Default: 99)

Clock Mode Display the time mode on the LCD Screen.

Hold Reminder Mode Set the hold reminder functionality.

Redial Memory Store the last number dialed in the phone.

Audible Dialing Hear tones when pressing a key.

Call Timer Display Display the length of a phone call.

Intercom Auto Answer

On Hook Dialing

Visual Ringing

Paging Enable Mode Enable the phone to receive pages.

Off Hook Answer
Mode

Off Hook Ringing

Auto on Hold

Automatically answer an incoming intercom call using
Intercom/Speaker phone.

Enable speaker mode when pressing a number on the
keypad without pressing the SPEAKER button first.

Enable the phone visual ring indicator to flash red for an
incoming call.

Answer incoming calls when taking the phone off the
hook.

Enable the phone to ring when receiving a new call
while in use.

Place the current call on hold automatically when
answering an incoming call.

Description Options

Use the Volume bar or Up /
Down scroll soft keys arrows.

• Off

• 12 Hour

• 24 Hour

• No Reminder

• On Hook

• Timer

• On Hook and Timer

• Until reboot

• 1 minute

• 10 minutes

• 1 hour

• Enabled

• Disabled

• Enabled

• Disabled

• Enabled

• Disabled

• Enabled

• Disabled

• Enabled

• Disabled

• Never

• Always

• On Hook

• Off Hook Will Answer

• Select to Answer

• Enabled

• Disabled

• Enabled

• Disabled

Page 22 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Preference

Setting

Auto Retrieve Calls

Missed Call Tracking Track missed call appearances.

Parking Orbit Pop-ups Display the Parking Orbit after parking the call.

Hold Button Operation Set the HOLD button function.

Force Auto Answer Answer incoming calls automatically.

Sidetone Disable

Call Assistant CLID

Emergency Caller ID

Messages Button
Operation

Visual On Call

Ringtone Family

Caller ID Preference Controls the phone display.

Server Profile Select Control the network settings used on the phone.

Retrieve the on hold call automatically when taking
handset off call.

Enable turning off the handset or headset microphone
feedback to the speaker.

Display the call information in Call Assistant and
applications using the Allworx TSP driver.

Display the Caller ID when dialing an Emergency
number from the handset.

Set the MESSAGE button function.

Enable the phone visual ring indicator to light red for an
active call.

Play different frequency and cadence variations of the
ringtone. The default is Ringtone Family 1. Ringtone
Family 2 through Family 4 uses the same default
ringtone, but the pitch is different. Ringtone Family 5
uses different ring styles to differentiate between the
call types on the phone (internal/external calls, calls
from specific caller IDs, etc).
NOTE: Allworx Server Administrator configures and
controls the Allworx server settings.

Description Options

• Enabled

• Disabled

• Enabled

• Disabled

• Popup Disabled

• Popup Enabled

• Hold then Park

• Park then Hold

• Hold Calls Park Lines

• Normal Operation

• Auto Answer On

• Normal Operation

• Handset Disabled

• Headset Disabled

• Both Disabled

• Calling Party Info

• DNIS Information

Users must enter the
Emergency Caller ID Number.

• Displays Message List

• Call message Center

• Enabled

• Disabled

• Ringtone Family 1

• Ringtone Family 2

• Ringtone Family 3

• Ringtone Family 4

• Ringtone Family 5

• Caller ID

• DNIS (the number the caller
dialed)

• User Server Selection

• Ignore Server Selection

3. Press SELECT after making changes to the preferences.

4. Press the EXIT soft key twice. Press the YES soft key to save the changes or NO to
cancel the changes.

+1 866 ALLWORX * [phone] Page 23
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Note:

6.3 Reboot the Phone

On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server
Administrator makes changes to the phone configuration.

Do not reboot the phone unless instructed to do so by the Allworx Server Administrator.

1. Press the CONFIG soft key. Use the UP / DOWN scroll soft keys to highlight the Reboot
Phone option. Press SELECT .

If there are any unsaved changes, select the YES soft key to save any changes OR
select NO to cancel changes made.

2. Select the YES soft key on the confirmation prompt to reboot.

6.4 Hot Desk Login

Hot Desking enables temporarily logging in to a shared phone. Then the system directs the
calls to the shared phone and outgoing calls use the new caller ID. Users can initiate the login
by selecting the Hot Desk Login option from the phone Config menu.

To manually Hot Desk into another phone:

1. Press the CONFIG soft key.

2. Use the UP / DOWN scroll soft keys to highlight the Hot Desk Login option. Press
SELECT .

3. Enter the user extension and press the OK soft key

4. Enter PIN and press the OK soft key. The phone loads the new configuration.

6.5 Clear Call History

The Allworx phone retains the history up to 99 calls.

To clear the call history:

1. Press the CONFIG soft key.

Page 24 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

2. Use the UP / DOWN scroll soft keys to highlight the Clear Call History option. Press
SELECT .

3. Select the YES soft key to clear call history or NO to cancel the changes.

6.6 Refresh Directory

If new users or extensions have been set up on the Allworx server, the on-phone directory
automatically updates after some delay.

To update the directory immediately:

1. Press the CONFIG soft key, and use the UP / DOWN scroll soft keys to highlight the
Refresh Directory option. Press SELECT .

2. Press the EXIT soft key to exit the Refreshing the Directory screen.

6.7 Network Profiles

The phone stores Network Profiles, which are network and registration settings. Users can
select a Network Profiles for use during different situations. Usage examples include connecting
to a second Allworx server for disaster recovery purposes or temporarily connecting to the
Allworx server from home. This avoids the need to manually change settings on the phone.

To change the Network Profile:

1. Press the CONFIG soft key.

2. Use the UP / DOWN scroll soft keys to highlight the Network Profiles option.

3. User the UP / DOWN scross soft keys to highlight the Network Profile to use. Press
SELECT .

4. Press the EXIT soft key to exit the Refreshing the Directory screen.

5. Reboot the phone. See “Reboot the Phone ” on page 24 for more information.

+1 866 ALLWORX * [phone] Page 25
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Page 26 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Allworx Phone Model 9202E User Guide

7 Regulatory Notices

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. There is no
guarantee, however, that interference will not occur in a particular installation. If this equipment
causes harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

The booklet, “How to Identify and Resolve Radio-TV Interference Problems”, which the FCC
prepares, may also be helpful.

Changes and Modification not expressly approved by the manufacturer or registrant of this
equipment can void the authority to operate this equipment under Federal Communications
Commission’s rules.

This product adheres to the IEEE 802.3af standard for Power over Ethernet (PoE).

This equipment is Hearing Aid Compatible (HAC).

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.

Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le

+1 866 ALLWORX * [phone] Page 27
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Warning:

Caution:

brouillage radioelectrique edicte par le ministere des Communications du Canada.

For use only with:
A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power
over Ethernet (PoE).
OR:
An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount
switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz,
450mA. Output voltage is 24VDC @ 400mA. UL Listed Limited Power Source. Output connector
size is 5.5 mm x 2.5 mm (inner diameter) x 9.5 mm with center positive.
Do not connect an analog or ISDN phone line.

The ear piece region on the handset can attract and retain small objects.

Page 28 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

8 Abbreviations

Abbreviation Definition

DND Do Not Disturb

PBX Private Branch Exchange

PoE Power Over Ethernet

VoIP Voice over Internet Protocol

Allworx Phone Model 9202E User Guide

+1 866 ALLWORX * [phone] Page 29
www.allworx.com
Revised: 5/21/14

Allworx Phone Model 9202E User Guide

Page 30 +1 866 ALLWORX * [phone]

www.allworx.com

Revised: 5/21/14

Toll Free +1 866 ALLWORX • [phone]

www.allworx.com

Revised: May 21, 2014