Allworx 9202 User Manual
Allworx
Phone Guide
9202
Phone Guide - 9202
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior
written permission of Allworx.
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other
names may be trademarks or registered trademarks of their respective owners.
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
registered trademarks of their respective owners
Revised: September 2, 2010
Page i
Phone Guide - 9202
Table of Contents
1 GETTING STARTED ......................................................................................................................................................1
1.1 WHAT IS IN THE BOX?............................................... ........................................... ............................................. .......................1
1.2 CONNECTING THE PHONE............................... ............................................. ........................................... ................................1
2 ADJUSTING YOUR PHONE..........................................................................................................................................2
2.1 SETUP FOR DESKTOP .............................................................. ........................................... ............................................. .......2
2.2 VOLUME.............................. ........................................... ............................................. ........................................... ..................2
3 INTRODUCTION TO YOUR ALLWORX PHONE..........................................................................................................3
4 BUTTON OPERATION ..................................................................................................................................................4
4.1 MESSAGES..................................... ........................................... ........................................... ............................................. ......4
4.2 TRANSFER...... ........................................... ........................................... ........................................... ........................................4
4.3 CONFERENCE....................... ........................................... ........................................... ............................................. ................5
4.4 INTERCOM ........................................... ............................................ ........................................... ............................................ .5
4.5 RELEASE ............................................. ........................................... ............................................. ........................................... .6
4.6 PARK ....................................... ........................................... ............................................. ........................................... .............6
4.7 MUTE/DND ............................. ........................................... ............................................. ........................................... .............6
4.8 HOLD .......................................................... ........................................... ............................................. .....................................6
5 PHONE OPERATION.....................................................................................................................................................8
5.1 PLACING A CALL........................... ............................................. ........................................... ............................................. ......8
5.2 RECEIVING A CALL..................................... ........................................... ........................................... .......................................8
5.3 ENDING A CALL ..................................................... ........................................... ............................................. ..........................8
5.4 DIRECTORY DIALING ........................... ........................................... ............................................. ........................................... .8
5.5 REDIAL A NUMBER ..................................................... ........................................... ........................................... .......................8
5.6 MISSED CALLS ......................................................... ........................................... ........................................... .........................8
5.7 IGNORE AND SILENCE SOFT KEYS........................................................ ........................................... .......................................9
5.8 PROGRAMMABLE FUNCTION KEYS ............................... ........................................... ........................................... ..................10
6 SYSTEM FEATURES...................................................................................................................................................11
6.1 OPERATOR ................................................................. ........................................... ............................................. ...................11
6.2 USER / RESOURCE EXTENSIONS.................... ............................................. ........................................... ..............................11
6.3 LEAVE A USER A VOICEMAIL............... ............................................. ........................................... ..........................................11
6.4 BUSINESS SPEED DIAL ...................................................... ............................................. ........................................... ...........11
6.5 AUTO ATTENDANT........................ ............................................. ........................................... ............................................. ....11
6.6 OVERHEAD PAGING ............................................... ............................................. ........................................... .......................11
6.7 ACTIVE DOOR RELAY.......................... ............................................. ........................................... ..........................................11
6.8 CALL QUEUES ............................................................... ........................................... ........................................... ..................11
6.9 CALL FORWARDING.................................... ........................................... ............................................. ...................................12
6.10 PAGING ZONES .............................................. ........................................... ........................................... .................................12
6.11 CONFERENCE CENTER ............................................................. ........................................... ............................................ .....12
6.12 ALLWORX MESSAGE CENTER............................. ............................................. ........................................... ..........................12
6.13 ANSWER RINGING PHONE USING ANOTHER HANDSET.................................... ............................................. .......................13
6.14 PARKING...................... ........................................... ............................................. ........................................... .......................13
6.15 CALL MONITORS ............................................ ........................................... ............................................. ...............................13
6.16 BUSY LAMP FIELD (BLF) .................... ............................................. ........................................... ..........................................14
7 ADVANCED TOPICS ...................................................................................................................................................15
7.1 PHONE CONFIGURATION MENU............................. ............................................. ........................................... .......................15
7.2 PERSONAL SPEED DIAL.. ........................................... ........................................... ............................................. ...................15
7.3 PREFERENCES ............................................................. ............................................ ........................................... ..................15
7.4 REBOOT THE PHONE.................................. ........................................... ........................................... .....................................16
7.5 CLEAR CALL HISTORY ........................................... ........................................... ............................................ ........................16
7.6 REFRESH DIRECTORY.................................. ........................................... ........................................... ...................................16
7.7 SAVE CHANGES TO YOUR SETTINGS ................................................................. ........................................... .......................17
8 ADDITIONAL INFORMATION .....................................................................................................................................18
9 WALL MOUNTING (OPTIONAL) .................................................................................................................................18
10 REGULATORY NOTICES............................................................................................................................................19
11 ABBREVIATIONS ........................................................................................................................................................19
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
registered trademarks of their respective owners
Revised: September 2, 2010
Page i
Phone Guide - 9202
1 Getting Started
1.1 What is in the box?
Check out the contents of the box your phone came in. You should have:
• Allworx 9202 phone
• Power supply
• Handset with cord
• Phone Functions Reference Card
Not included, but also needed:
• Ethernet cable to connect the phone to the network
1.2 Connecting the Phone
We have taken all the challenge out of connecting your phone properly. Follow these steps to connect (see the
figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. Connect the power cable into the phone, and then plug the other end into an outlet. It’s a good idea to
use a surge protector.
5. Thread cables through the strain relief guide.
6. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.
b. Starting network.
c. Loading configuration files.
d. Station Init complete.
e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
registered trademarks of their respective owners
Revised: September 2, 2010
Page 1
Phone Guide - 9202
2 Adjusting Your Phone
2.1 Setup for Desktop
You must set up the support arm on the back of the Allworx 9202 phone so that it is easy to use and easy to
read the screen.
1. Grasp the phone with one hand and grasp the wall-mount base with the other hand.
2. Depress the two tabs on either side of the wall-mount base.
3. While holding the phone upright, swing the base out until the support arms are released.
4. Locate the slots on the back of the phone in the middle on each side.
5. Grasp each support arm at the same time and gently insert them into the slots until they snap in.
2.2 Volume
The volume of the incoming ring, handset speaker, base speaker, and the headset is adjustable.
To adjust the Volume:
• Press the VOLUME bar on the left (decrease) or right (increase) to adjust the incoming ring for desired
audio level. Do not lift the handset.
• To adjust the handset volume, lift the handset and then press the VOLUME bar on the left (decrease)
or right (increase) for desired audio level.
• To adjust the base speaker volume, press the VOLUME bar on the left (decrease) or right (increase) for
desired audio level while the speaker is in use.
• The screen shows the device for which you are adjusting the volume.
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
registered trademarks of their respective owners
Revised: September 2, 2010
Page 2
Phone Guide - 9202
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone.
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
registered trademarks of their respective owners
Revised: September 2, 2010
Page 3
Phone Guide - 9202
4 Button Operation
Button Light Purpose
KEYPAD None Use the keypad to dial numbers in order to place a call.
MESSAGES Solid red if new
messages are present.
TRANSFER Solid red until the call
is transferred.
CONFERENCE Blinking green while
making connections
Solid red when in use.
INTERCOM Solid green when in
use.
RELEASE None Disconnect the call you are on currently.
PARK None Parks a call (PBX behavior) or system-wide hold (key system
MUTE/DND
Solid red when Mute. Turn off the microphone in handset.
Access the Message Center.
Transfer a call to another extension using a Blind or an Attended
Transfer.
Talk to 3 parties at a time using the 3-Way Conference
functionality.
Will indicate when Call Assistant - Call Recording is in progress.
Use the phone as an intercom.
behavior)
Solid amber in Do not
Prevent incoming calls (Do Not Disturb).
Disturb mode.
Flashing amber. Indicate Presence other than “In Office”
HOLD Solid red if the call is
Place a call on hold.
on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and
Save settings.
The up and down arrows buttons can be use to initiate a directory
listing. Continue to use the arrow buttons to scroll through the
director or use the keypad to spell a name, and then use the select
button to place a call to the selected entry.
Soft key
Selection
None Use the buttons below the display to select a soft key.
4.1 Messages
If the MESSAGES button is red, you have a new message in your voicemail box. The number of new
messages appears on the screen. To listen to your voicemail, press the MESSAGES button. You’ll need to
enter your password to access your messages.
4.2 Transfer
Unannounced (Blind) Transfer
1. Press the TRANSFER button. The current call is placed on hold.
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
registered trademarks of their respective owners
Revised: September 2, 2010
Page 4
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