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Allworx
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9102
User Manual
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Table of contents
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Allworx 9102 User Manual

Allworx
Phone Guide
9102 / 9112
-PAGE INTENTIONALLY LEFT BLANK-
Phone Guide – 9102 / 9112
Table of Contents
Getting Started.............................................................................................................................................1
1
1.1 WHAT IS IN THE BOX?.............................................................................................................................................................1
1.2 CONNECTING THE PHONE ......................................................................................................................................................1
2 Adjusting Your Phone..................................................................................................................................3
2.1 ADJUST THE ANGLE OF THE PHONE.......................................................................................................................................3
2.2 CHANGE THE LABELS FOR PFK (PROGRAMMABLE FUNCTION KEY)....................................................................................3
2.3 VOLUME ..................................................................................................................................................................................3
3 Introduction to your Allworx Phone..............................................................................................................5
4 Button Operation..........................................................................................................................................7
4.1 MESSAGES..............................................................................................................................................................................8
4.2 TRANSFER...............................................................................................................................................................................8
4.3 CONFERENCE .........................................................................................................................................................................8
4.4 INTERCOM...............................................................................................................................................................................9
4.5 RELEASE.................................................................................................................................................................................9
4.6 INFO ........................................................................................................................................................................................9
4.7 SPEAKER.................................................................................................................................................................................9
4.8 MUTE/DND...........................................................................................................................................................................10
4.9 HOLD.....................................................................................................................................................................................10
5 Phone Operation........................................................................................................................................12
5.1 ANSWERING / PLACING A CALL............................................................................................................................................12
5.2 ENDING A CALL.....................................................................................................................................................................12
5.3 HEADSET...............................................................................................................................................................................12
5.4 DIRECTORY DIALING.............................................................................................................................................................13
5.5 REDIAL A NUMBER................................................................................................................................................................13
5.6 MISSED CALLS......................................................................................................................................................................13
5.7 IGNORE AND SILENCE SOFT KEYS........................................................................................................................................13
5.8 PROGRAMMABLE FUNCTION KEYS.......................................................................................................................................14
6 Phone Features.........................................................................................................................................15
6.1 OPERATOR............................................................................................................................................................................15
6.2 USER / RESOURCE EXTENSIONS .........................................................................................................................................15
6.3 LEAVE A USER A VOICEMAIL.................................................................................................................................................15
6.4 BUSINESS SPEED DIAL.........................................................................................................................................................15
6.5 AUTO ATTENDANT ................................................................................................................................................................15
6.6 OVERHEAD PAGING..............................................................................................................................................................15
6.7 ACTIVE DOOR RELAY ...........................................................................................................................................................15
6.8 DO NOT DISTURB .................................................................................................................................................................15
6.9 CALL QUEUES.......................................................................................................................................................................16
6.10 CALL FORWARDING ..............................................................................................................................................................17
6.11 PAGING ZONES.....................................................................................................................................................................17
6.12 CONFERENCE CENTER.........................................................................................................................................................17
6.13 ALLWORX MESSAGE CENTER ..............................................................................................................................................17
6.14 ANSWER RINGING PHONE USING ANOTHER HANDSET .......................................................................................................18
6.15 PARKING ...............................................................................................................................................................................18
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page i
Phone Guide – 9102 / 9112
6.16 CALL MONITORS...................................................................................................................................................................20
6.17 BUSY LAMP FIELD (BLF)......................................................................................................................................................20
7 Advanced Topics.......................................................................................................................................21
7.1 PHONE CONFIGURATION MENU ...........................................................................................................................................21
7.2 PERSONAL SPEED DIAL........................................................................................................................................................21
7.3 PREFERENCES......................................................................................................................................................................22
7.4 REBOOT THE PHONE ............................................................................................................................................................24
7.5 CLEAR CALL HISTORY..........................................................................................................................................................24
7.6 REFRESH DIRECTORY ..........................................................................................................................................................24
7.7 CHECK THE NETWORK SETTINGS ........................................................................................................................................24
7.8 CURRENT STATUS / INFO .....................................................................................................................................................25
7.9 CHECK STATISTICS...............................................................................................................................................................26
7.10 SAVE CHANGES TO YOUR SETTINGS...................................................................................................................................27
7.11 RESET THE PHONE TO ITS FACTORY DEFAULTS.................................................................................................................27
8 Additional Information................................................................................................................................28
9 Wall Mounting (Optional) ...........................................................................................................................29
10 Regulatory Notices ....................................................................................................................................30
11 Abbreviations.............................................................................................................................................31
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page ii
Phone Guide – 9102 / 9112
Congratulations! You’re the new owner of an Allworx® 9102 or 9112 VoIP phone. This phone will make it easy for you to place and receive calls when using the Allworx System.

1 Getting Started

1.1 What is in the box?

Check the contents of the box your phone came in. You should have:
• Allworx 9102 or 9112 phone
• Power supply
• Handset with cord
Not included but also needed:
• Ethernet cable to connect the phone to the network

1.2 Connecting the Phone

We have taken all the challenge out of connecting your phone properly. Follow these steps to connect:
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. If you are using Power over Ethernet (PoE), the power to the phone was supplied when you connected the Ethernet cable. If this is the case, skip to step 5.
5. If you are not using PoE, connect the power cable into the phone, then plug the other end into an outlet. It’s a good idea to use a surge protector.
6. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen. A normal sequence would include:
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page 1
Phone Guide – 9102 / 9112
a. Allworx Logo. b. Starting network. c. Loading configuration files. d. Station Init complete. e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page 2
Phone Guide – 9102 / 9112

2 Adjusting Your Phone

2.1 Adjust the Angle of the Phone

Allworx 9112 Phone
You can adjust the Allworx 9112 phone on its base, so that it is easy to use and easy to read the screen.
1. Grasp the phone and the base separately.
2. Press the locking tab on the base.
3. Tilt the phone up or back in its base.
4. Pull up on the locking tab to insure the position of the phone is locked.
Allworx 9102 Phone
You can set up the support arm on the back of the Allworx 9102 phone, so that it is easy to use and easy to read the screen.
Grasp the phone with one hand and grasp the wall-mount base with the other hand.
1. Depress the two tabs on either side of the wall-mount base.
2. While holding the phone upright, swing the base out until the support arms are released.
3. Locate the slots on the back of the phone in the middle on each side.
4. Grasp each support arm at the same time and gently insert them into the slots until they snap in.
5.

2.2 Change the Labels for PFK (Programmable Function Key)

Make sure you keep your PFKs labeled correctly to prevent misdialing. The PFK labels are only available on the Allworx 9112 phone.
To change a label:
1. Remove the paper from beneath the plastic label cover by pulling the plastic cover forwards.
2. Update the PFK setting on the label.
3. Place the label back under the cover.
A word template can be obtained at our website (www.allworx.com/support/downloads/default.asp, select the Documentation link).

2.3 Volume

You can adjust the volume of the incoming ring, handset speaker, speakerphone, and the headset. The volume will be adjusted for the device that you are currently using.
To adjust the Volume:
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page 3
Phone Guide – 9102 / 9112
• You can adjust the incoming ring by pressing the Volume bar on the left (decrease) or right (increase) for desired audio level. Do not lift the handset.
• To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the Volume bar on the left (decrease) or right (increase) for desired audio level.
• The screen shows the device for which you are adjusting the volume.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page 4
Phone Guide – 9102 / 9112

3 Introduction to your Allworx Phone

Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each programmable button on the phone will function differently depending on the mode of the phone. This guide caters to the PBX Mode.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page 5
Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page 6
Phone Guide – 9102 / 9112

4 Button Operation

Button Light Purpose
Keypad None Use the keypad to dial numbers in order to place a call. Messages Solid red if new
Access the Message Center.
messages are present.
Transfer Solid red until the call is
transferred.
Conference Blinking green while
Transfer a call to another extension using a Blind or an Attended Transfer.
Talk to 3 parties at a time using the 3-Way Conference functionality.
making connections Solid red when in use.
Intercom Solid green when in
Use the phone as an intercom.
use.
Release None Disconnect with the call you are on currently. Info
(9112 only)
Solid green when in use.
View functionality of all the buttons on the phone: Feature Keys, Programmable Function Keys (PFK), Scroll Keys, Selection Keys, and Keypad.
Speaker Solid green when in
Use the phone as a speakerphone or activates a headset.
use.
Mute/DND
Solid red when Mute. Turn off the microphone in handset, speakerphone, or headset. Solid amber in Do not
Prevent incoming calls (Do Not Disturb).
Disturb mode. Flashing amber. Indicate Presence other than “In Office”
Hold Solid red if the call is
Place a call on hold.
on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down arrow
to move down. Use the button in the center to Select and Save settings.
Soft key
None Use the buttons below the display to select a soft key.
Selection
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
trademarks of their respective owners.
Revised: October 10, 2007
Page 7
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