Allied Telesis AT-2931SX User Manual
Gigabit Ethernet Network
Adapters
AT-2916SX
AT-2931SX
AT-2972SX
AT-2972SX/2
Installation Guide
613-000493 Rev. B
Copyright © 2006 Allied Telesis, Inc.
All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesis, Inc.
Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation. Netscape Navigator is a registered trademark of
Netscape Communications Corporation. All other product names, company names, logos or other designations mentioned herein are
trademarks or registered trademarks of their respective owners.
Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document without prior
written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesis, Inc. be liable for any
incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related to this
manual or the information contained herein, even if Allied Telesis, Inc. has been advised of, known, or should have known, the possibility of
such damages.
Electrical Safety and Emissions Standards
This product meets the following standards.
Federal Communications Commission Interference Statement
Declaration of Conformity
Manufacturer Name: Allied Telesis, Inc.
Declares that the product: Gigabit Ethernet Adapters
Model Numbers: AT-2916SX, AT-2931SX, AT-2972SX, AT-2972SX/2
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device must not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this equipment.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must
follow the specific operating instructions for satisfying RF exposure compliance.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
IEEE802.11b or 802.11g operation of this product in the U.S.A. is firmware-limited to channels 1 through 11.
Industry Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
RFI Emissions FCC Class B, EN55022 Class B, VCCI Class B, C-TICK, CE
Immunity EN55024
Electrical Safety EN60950 (TUV), UL 60950 (
CULUS
)
Laser Safety EN60825
3
Translated Safety Statements
Important: The indicates that a translation of the safety statement is available in a PDF
document titled “Translated Safety Statements” (613-000405) on the Allied Telesis website at
www.alliedtelesis.com.
4
Contents
Preface ................................................................................................................................................................................11
Safety Symbols Used in this Document................................................................................................................................12
Where to Find Web-based Guides .......................................................................................................................................13
Contacting Allied Telesis ......................................................................................................................................................14
Online Support ..............................................................................................................................................................14
Email and Telephone Support .......................................................................................................................................14
Returning Products........................................................................................................................................................14
Sales or Corporate Information .....................................................................................................................................14
Management Software Updates ....................................................................................................................................14
Chapter 1: Introduction to the AT-29xxSX Series Gigabit Ethernet Network Adapters ..............................................15
Functional Description ..........................................................................................................................................................16
Contents of Your Shipment ...........................................................................................................................................16
Features ...............................................................................................................................................................................18
LEDs.....................................................................................................................................................................................19
Chapter 2: Installing the Hardware ..................................................................................................................................21
Reviewing Safety Precautions..............................................................................................................................................22
Pre-Installation Checklist ......................................................................................................................................................24
Installing a Network Adapter Card ........................................................................................................................................25
Connecting the Network Cables ...........................................................................................................................................29
Chapter 3: Installing Windows Server 2003 and Windows XP Driver Software ...........................................................31
Installing the Driver Software................................................................................................................................................32
Using the Driver Installer ...............................................................................................................................................32
Updating the Adapter Software .....................................................................................................................................35
Updating the Windows Server 2003 or Windows XP Driver Software .................................................................
Modifying Configuration Properties.......................................................................................................................................41
802.1p QOS ..................................................................................................................................................................41
Checksum Offload.........................................................................................................................................................43
Flow Control ..................................................................................................................................................................43
Jumbo Mtu.....................................................................................................................................................................44
Large Send Offload .......................................................................................................................................................45
Locally Administered Address .......................................................................................................................................46
Uninstalling the Driver Software ...........................................................................................................................................48
Chapter 4: Installing Windows 2000 Driver Software .....................................................................................................51
Installing the Windows 2000 Driver Software .......................................................................................................................52
Installing the Adapter Software .....................................................................................................................................52
Modifying Configuration Properties.......................................................................................................................................54
Configuring Driver Properties ........................................................................................................................................54
802.1p QOS ..................................................................................................................................................................55
Checksum Offload.........................................................................................................................................................56
Flow Control ..................................................................................................................................................................57
Jumbo Mtu.....................................................................................................................................................................58
Large Send Offload .......................................................................................................................................................59
Locally Administered Address .......................................................................................................................................60
Updating the Driver Software................................................................................................................................................62
Removing the Driver Software..............................................................................................................................................63
..35
Chapter 5: Installing the Linux Driver Software ..............................................................................................................65
Installing the Linux Driver Software ......................................................................................................................................66
5
Contents
Building a Driver from a TAR File ..................................................................................................................................66
Removing the tg3 Driver.........................................................................................................................................66
Network Installation...............................................................................................................................................................68
Removing the Linux Driver from a TAR Installation ..............................................................................................................69
Module Parameters...............................................................................................................................................................70
Chapter 6: Installing the NetWare Driver Software .........................................................................................................75
Driver Installation ..................................................................................................................................................................76
Pre-Installation Requirements...............................................................................................................................................77
Installing Novell NetWare Server 5.x or 6.0 Driver Software ................................................................................................78
Verifying or Modifying Adapter Parameters ..........................................................................................................................80
Configuration Parameters for B57.LAN driver: .......................................................................................................80
Removing Drivers from Autoexec.ncf ...................................................................................................................................85
Example: ................................................................................................................................................................85
Chapter 7: Installing the Boot Agent Driver Software ....................................................................................................87
Overview...............................................................................................................................................................................88
.......................................................................................................................................................................................88
Setup BIOS....................................................................................................................................................................88
Server Setup.........................................................................................................................................................................89
Windows 2000 ...............................................................................................................................................................89
Windows Server 2003 and Windows XP .......................................................................................................................89
DOS UNDI/APITEST .....................................................................................................................................................89
Red Hat Linux................................................................................................................................................................89
Chapter 8: Installing the NDIS2 Driver Software .............................................................................................................91
Installing the NDIS2 Driver Software for Use on MS-DOS Platforms ...................................................................................92
Pre-Installation Requirements .......................................................................................................................................92
Modifying the Startup Disk.............................................................................................................................................92
Using Keywords for the B57.dos Drivers ..............................................................................................................................97
Chapter 9: Key Protocols and Interfaces .........................................................................................................................99
Failover Teaming ................................................................................................................................................................100
VLANs Overview.................................................................................................................................................................101
VLANs Support............................................................................................................................................................103
Adaptive Interrupt Frequency ......................................................................................................................................103
Dual DMA Channels ....................................................................................................................................................103
32-bit or 64-bit PCI Bus Master ...................................................................................................................................103
ASIC with Embedded RISC Processor........................................................................................................................103
Chapter 10: Troubleshooting ..........................................................................................................................................105
Hardware Diagnostics.........................................................................................................................................................106
Checking Port LEDs on the Adapter...................................................................................................................................107
Troubleshooting Checklist...................................................................................................................................................108
Verifying the Correct Drivers are Loaded............................................................................................................................109
NetWare ......................................................................................................................................................................109
Linux ............................................................................................................................................................................109
Testing Network Connectivity .............................................................................................................................................110
Windows ......................................................................................................................................................................110
NetWare ......................................................................................................................................................................111
Linux ............................................................................................................................................................................112
Software Problems and Solutions.......................................................................................................................................113
Microsoft Remote Installation Service (RIS) Instructions.............................................................................................113
Windows 2000 Image...........................................................................................................................................113
Windows XP Image ..............................................................................................................................................113
Windows 2000 and Windows Server 2003..................................................................................................................113
Miscellaneous..............................................................................................................................................................113
Chapter 11: DOS Diagnostics .........................................................................................................................................115
Introduction .........................................................................................................................................................................116
Prerequisites................................................................................................................................................................116
DOS Prompt Commands ....................................................................................................................................................117
6
AT-29xxSX Series Gigabit Ethernet Network Adapters Installation Guide
Diagnostic Tests .................................................................................................................................................................118
Test Names .................................................................................................................................................................118
Test Descriptions.........................................................................................................................................................119
Error Messages ..................................................................................................................................................................125
Appendix A: Specifications ............................................................................................................................................129
Physical Specifications .......................................................................................................................................................129
Environmental Specifications..............................................................................................................................................129
Power Specifications ..........................................................................................................................................................130
Performance Specifications................................................................................................................................................130
Operating Specifications.....................................................................................................................................................130
Appendix B: Cleaning Fiber Optic Connectors ............................................................................................................131
Using a Cartridge-Type Cleaner.........................................................................................................................................132
Using a Swab .....................................................................................................................................................................134
7
Contents
8
Figures
Figure 1. Removing the PC Cover.......................................................................................................................................25
Figure 2. Removing the Faceplate From PCI Slot...............................................................................................................26
Figure 3. Inserting the Network Adapter Card .....................................................................................................................27
Figure 4. Securing the Adapter Card...................................................................................................................................28
Figure 5. Welcome to the Found New Hardware Wizard Window.......................................................................................33
Figure 6. Found New Hardware Wizard Window.................................................................................................................34
Figure 7. System Properties Dialog Box..............................................................................................................................36
Figure 8. Hardware Tab.......................................................................................................................................................37
Figure 9. Device Manager Window......................................................................................................................................38
Figure 10. Welcome to Hardware Update Wizard Window .................................................................................................39
Figure 11. Hardware Update Wizard Window .....................................................................................................................39
Figure 12. Advanced Tab ....................................................................................................................................................42
Figure 13. Advanced Tab ....................................................................................................................................................55
Figure 14. Example of Servers Supporting Multiple VLANs with Tagging.........................................................................101
Figure 15. Run Command Window....................................................................................................................................110
Figure 16. Command Window with pconfig/all displayed ..................................................................................................111
Figure 17. Command Window with ping displayed............................................................................................................111
Figure 18. Ferrule in an SC Connector Plug......................................................................................................................131
Figure 19. Unclean and Clean Ferrule...............................................................................................................................131
Figure 20. Cartridge Cleaner .............................................................................................................................................132
Figure 21. Rubbing the Ferrule Tip on the Cleaning Surface ............................................................................................132
Figure 22. Lint-Free and Alcohol-Free Swabs ...................................................................................................................134
Figure 23. Cleaning a Recessed Ferrule...........................................................................................................................134
9
Figures
10
Preface
This guide contains instructions on how to install the AT-29xxSX Series
Gigabit Ethernet network adapters. In addition, procedures are provided
that describe how to install and configure the firmware.
The Preface contains the following sections:
“Safety Symbols Used in this Document” on page 12
“Where to Find Web-based Guides” on page 13
“Contacting Allied Telesis” on page 14
11
Preface
Safety Symbols Used in this Document
This document uses the safety symbols defined in Table 1.
Table 1. Safety Symbols
Symbol Meaning Description
Caution Performing or omitting a specific action may
result in equipment damage or loss of data.
Warning Performing or omitting a specific action may
result in electrical shock.
12
Where to Find Web-based Guides
The installation and user guides for all Allied Telesis products are available
in portable document format (PDF) on our web site at
www.alliedtelesis.com. You can view the documents online or download
them onto a local workstation or server.
AT-29xxSX Series Gigabit Ethernet Network Adapters Installation Guide
13
Preface
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales and corporate information.
Online Support You can request technical support online by accessing the Allied Telesis
Knowledge Base: http://kb.alliedtelesis.com. You can use the
Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
Returning
Products
Sales or
Corporate
Information
Management
Software Updates
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesis web site: www.alliedtelesis.com.
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact Allied Telesis Technical Support
through our web site: www.alliedtelesis.com.
You can contact Allied Telesis for sales or corporate information through
our web site: www.alliedtelesis.com. To find the contact information for
your country, select Contact Us -> Worldwide Contacts.
New releases of management software for our managed products are
available from either of the following Internet sites:
Allied Telesis web site: www.alliedtelesis.com
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
14
If you prefer to download new software from the Allied Telesis FTP server
from your workstation’s command prompt, you will need FTP client
software and you must log in to the server. Enter “anonymous” for the user
name and your email address for the password.
Chapter 1
Introduction to the AT-29xxSX Series Gigabit Ethernet Network Adapters
This chapter provides an introduction to the Allied Telesis AT-29xxSX
Series Gigabit Ethernet network adapters and contains the following
sections:
“Functional Description” on page 16
“Features” on page 18
“LEDs” on page 19
15
Introduction to the AT-29xxSX Series Gigabit Ethernet Network Adapters
Functional Description
The AT-29xxSX Series Gigabit Ethernet network adapters target the
increased congestion experienced at the backbone and server in today’s
networks and it provides a future upgrade path for high-end workstations
that require more bandwidth than Fast Ethernet can provide.
The adapter connects a PCI compliant server or workstation to a Gigabit
Ethernet network. The adapter incorporates a technology that transfers
data at a maximum rate of 2Gbps—20 times the rate of Fast Ethernet
adapters.
In addition, the adapters use fiber optic cabling and a connector that
meets 62.5/125um or 50/125um multimode specifications. This adapter
operates at 1000 Mbps full-duplex mode only.
The AT-29xxSX Series of Gigabit Ethernet adapters includes the following
models:
AT-2916SX
AT-2931SX
AT-2972SX
AT-2972SX/2
The AT-2916SX adapter is a 33/66Mhz 32-bit interface (PCI) card and is
available in two versions:
AT-2916SX/SC adapter
AT-2916SX/LC adapter
The AT-2931SX adapter is a 33/66/133Mhz 32/64-bit interface (PCI-X)
card and is available in two versions:
AT-2931SX/SC adapter
AT-2931SX/LC adapter
The AT-2972SX and AT-2972SX/2 adapters are PCI Express 4-channel
devices. The AT-2972SX has one port, and the AT-2972SX/2 has two
ports. All ports have LC connectors.
The adapter versions differ only in their PCI connector type. The SC
version adapters have an SC connector, and the LC version adapters
have an LC connector. The LEDs and software drivers are identical for all
adapter models and versions.
Contents of Your
Shipment
16
Included with your adapter are the following items:
AT-29xxSX Series Gigabit Ethernet Adapters Installation Guide
Antistatic bag (used for protecting the adapter when stored or
shipped). Keep the adapter in its packaging until ready for installation.
CD-ROM with Gigabit Ethernet driver software and documentation.
Low-profile bracket
Inform your network supplier of any missing or damaged items. If you need
to return the adapter, you must pack it in the original (or equivalent)
packing material or the warranty will be voided. See “Returning Products”
on page 14.
17
Introduction to the AT-29xxSX Series Gigabit Ethernet Network Adapters
Features
Following is a list of the AT-29xxSX Series Gigabit Ethernet network
adapters features for all of the supported operating systems:
Flow Control (IEEE 802.3X)
Jumbo frames (9 KB)
Layer 2 Priority Encoding (802.1P)
Adaptive interrupt frequency
Integrated 96 KB Frame Buffer Memory
Support for PXE
Note
Novell NetWare 5.1 does not support Jumbo Frames.
Load balancing (on Windows Server 2003 and Windows XP only, both
32- and 64-bit versions)
18
LEDs
AT-29xxSX Series Gigabit Ethernet Adapters Installation Guide
All adapter models have two LEDs: LINK and ACT. The LINK LED
indicates an active link and the ACT (Activity) LED indicates data transfer
status. After the driver is loaded and the cables are connected properly.
The LINK LED is lit and the ACT LED is on if data traffic is present. See
Table 1.
Table 1. Fiber Optic Port LED Status
LED State Description
LINK On Valid fiber link.
Off No fiber link.
ACT Blinking Data traffic is present
between the card and the
switch.
Off Data traffic is not present.
19
Introduction to the AT-29xxSX Series Gigabit Ethernet Network Adapters
20
Chapter 2
Installing the Hardware
This chapter contains the following sections:
“Reviewing Safety Precautions” on page 22
“Pre-Installation Checklist” on page 24
“Installing a Network Adapter Card” on page 25
“Connecting the Network Cables” on page 29
21
Installing the Hardware
Reviewing Safety Precautions
Please review the following safety precautions before you begin to install
the network adapter card.
Note
The indicates that a translation of the safety statement is
available in a PDF document titled “Translated Safety Statements”
(613-000405) on the Allied Telesis website at
www.alliedtelesis.com..
Warning
This is a “Class 1 LED product”. 1
Warning
Do not stare into the laser beam. 3
Warning
Warning: Do not look directly at the fiber optic cable ends or inspect
the cable ends with an optical lens. 32
Warning
Do not work on this equipment or cables during periods of lightning
activity. 5
Warning
Operating Temperature: This product is designed for a maximum
ambient temperature of 40 degrees C. 10
Note
All Countries: Install this product in accordance with local and
National Electric Codes. 11
Warning
The adapter is being installed in a system that operates with
voltages that can be lethal. Before you remove the cover of your
system, you must observe the following precautions to protect
yourself and to prevent damage to the system components.
22
- Remove any metallic objects or jewelry from your hands and
AT-29xxSX Series Gigabit Ethernet Network Adapters Installation Guide
wrists.
- Make sure to use only insulated or nonconducting tools.
- Verify that the system is powered OFF and unplugged before
accessing internal components.
- Installation or removal of adapters must be performed in a staticfree environment. The use of a properly grounded wrist strap or
other personal antistatic devices and an antistatic mat is strongly
recommended.
23
Installing the Hardware
Pre-Installation Checklist
1. Check that your system has an appropriate open PCI slot.
2. Verify that your system is using the latest BIOS.
3. Review the information in the readme.txt file on the CD-ROM for
important information not available at the time this manual was
created.
Note
If you acquired the adapter software on floppy disk or from the
Broadcom support website, enter the path to where the adapter
driver files reside on your system.
4. If your system is active, shut it down.
5. When system shut down is complete, power OFF and unplug your
system.
6. Holding the adapter card by the edges, remove it from its shipping
package and place it on an antistatic surface.
7. Check the adapter for visible signs of damage, particularly on the
card’s edge connector.
Never attempt to install any damaged adapter. If the adapter is
damaged, report it to Allied Telesis. See “Contacting Allied Telesis” on
page 14.
24
Installing a Network Adapter Card
The following instructions apply to installing the Gigabit Ethernet adapter
in most systems. Refer to the manuals that were supplied with your
system for details about performing these tasks on your particular system.
To install the network adapter card, perform the following procedure:
1. Review the “Pre-Installation Checklist” on page 24 and “Reviewing Safety Precautions” on page 22.
Before installing the adapter, ensure the system power is OFF and
unplugged from the power outlet, and that proper electrical grounding
procedures have been followed.
Warning
High voltage inside the system presents a safety hazard. Make sure
the power is off before removing the cover.
AT-29xxSX Series Gigabit Ethernet Network Adapters Installation Guide
2. Remove the system cover and select any appropriate empty PCI slot.
See Figure 1.
If you do not know how to identify an appropriate PCI slot, refer to your
system documentation.
Figure 1. Removing the PC Cover
25
Installing the Hardware
3. Select an empty, non-shared PCI slot and remove the faceplate.
Keep the faceplate in a safe place. You may need it for future use. See
Figure 2.
Figure 2. Removing the Faceplate From PCI Slot
Note
If you cannot locate or know how to find an appropriate PCI slot,
refer to the documentation that came with your system.
4. Remove the network adapter card from the shipping package and
store the packaging material in a safe location.
Caution
Wear a grounding device and observe electrostatic discharge
precautions when installing the network adapter card in a system.
Failure to observe this caution could result in damage to the card.
5. Applying even pressure at both corners of the card, push the adapter
card until it is firmly seated in the appropriate PCI slot.
26
AT-29xxSX Series Gigabit Ethernet Network Adapters Installation Guide
Make sure the card is securely seated. See Figure 3.
Figure 3. Inserting the Network Adapter Card
Note
The connector dock in a 32-bit PCI slot is shorter than in a 64-bit PCI
slot. Although the AT-29xxSX series adapter is designed to fit in
either slot type, when installed in a 32-bit PCI slot, part of the
adapter’s connector edge remains undocked. This is part of normal
operation.
Caution
Do not use excessive force when seating the card, as this may
damage the system or the adapter. If the card resists seating,
remove it from the system, realign it, and try again.
27
Installing the Hardware
6. Secure the network adapter card to the chassis with a Phillips-head
screw (not provided) as shown in Figure 4.
Figure 4. Securing the Adapter Card
7. Replace the system’s cover and secure it with the screws removed in
Step 2.
8. Disconnect any personal antistatic devices.
9. Power the system on.
Note
If you installed the adapter card in a Microsoft Windows 2000,
Windows Server 2003, or Windows XP system before installing the
driver software, the Found New Hardware Wizard launches
automatically. For more information, see Chapter 3, “Installing
Windows Server 2003 and Windows XP Driver Software” on page
31 or Chapter 4, “Installing Windows 2000 Driver Software” on page
51.
Once the system returns to proper operation, the adapter hardware is fully
installed. Next, connect the network cables. See “Connecting the Network
Cables” on page 29.
28
Connecting the Network Cables
All the Gigabit Ethernet network adapters have two fiber optic connectors
for attaching the system to a compatible link partner, or an IEEE 802.3z
compliant gigabit switch. After connecting the system to the network and
power is supplied, the adapter performs auto-negotiation and attempts to
establish the connection at 1000 Mbps full-duplex only.
To connect a network cable to the adapter, perform the following
procedure:
1. Prepare a fiber optic cable according to the specifications in Table 2.
Table 2. 1000BASE-SX Fiber Optic Cable Specifications
AT-29xxSX Series Gigabit Ethernet Network Adapters Installation Guide
Port Type Connector Media
1000BASE-SX Fiber Optic 50 um
multimode
1000BASE-SX Fiber Optic 62.5 um
multimode
Warning
The fiber optic ports contain a Class 1 laser device. When the ports
are disconnected, always cover them with the provided plug.
Exposed ports may cause skin or eye damage.
2. Connect one end of the cable to the adapter.
3. Connect the other end of the cable to the appropriate Ethernet network
port or fiber optic port.
Note
After the cable is properly connected at both ends, the adapter port
LEDs should be functional. See Table 1 on page 19 for a description
of adapter port LED operation. For driver installation and
configuration instructions, refer to the software configuration for a
specific driver.
Maximum
Distance
550 meters
(1,804 feet)
275 meters
(853 feet)
29
Installing the Hardware
30
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