Allen&Heath IDR-4 Troubleshooting Guide

Troubleshooting

The troubleshooting guides are designed to be followed step by step, either by the end user or
remotely by telephone between A&H staff and the end user.

Compare screen shot pictures but bear in mind that screens may look different depending on the
settings of the computer used and the individual details of the customer’s configuration.

1. Do not assume that a lead/cable is good just because it worked last time or is new. Test leads
separately on equipment that is already working.

2. Do not assume that the network card in the computer is working just because it worked last time.
See if the computer will network with known working equipment or use a different computer with a
currently working network card.

3. Do not assume that you are using the correct network port on a computer that has more than one.

Contents

Cannot communicate p.2

MIDI does not work p.8

Unit forgets settings p.10

Routing not being stored p.12

PL unit(s) not showing on screen p.15

1

Cannot communicate

This deals with direct network connection between an iDR unit and computer. Go through each
step below until the anomaly is found then attempt to communicate.

Disable all background tasks on the computer including firewall, Media Player, Quicktime etc.

1. If computer has more than one network card, check the appropriate one is in use.

2. Ensure only a single connection is in use e.g. wired OR wireless – not both.

3. Check the amber Link LED next to the network port on the rear of the iDR. It should be ON. If it is
not ON the depress the blue underpanel switch.

4. If the Link LED will not light, try another network cable.

5. If the Link LED still will not light try another computer. If it still does not light, contact

[e-mail] [phone].

Link LED is ON - Check the IP address and subnet mask in the iDR.

1. Hold Menu button until menu is displayed.

2. Use scroll button > to scroll to menu number 5 Network Setup.

3. Press Enter.

4. Menu number 5.1 DHCP Setup.

5. Enter.

6. Select No.

7. Enter.

8. Scroll > to 5.2 Set IP address.

9. Enter

Now read the IP address. The default address is 192.168.0.1. Whatever it is in your unit write it

down.

10. Press Enter repeatedly until you are out of the IP address.

11. Scroll > to 5.3 Set Sub-net.

12. Enter.

Now read the sub-net mask. The default is 255.255.255.0. Write this down.

13. Press Enter repeatedly until you are out of the sub-net mask.

14. ESC.

15. ESC.

Check and set the computer IP address.

Administration rights to the computer are essential in order to change the IP address.

We are not going to alter the iDR IP address or sub-net mask. Please note that if the iDR IP address
or sub-net mask is altered, the iDR needs to be switched OFF then back ON.

2

The following instructions refer to Windows XP.

1. Click on Start.

2. Settings.

3. Network Settings.

3

4. Double click Local Area Connection or LAN.

4

4. Click Properties.

5