Alcatel-Lucent 8078s BT, 8078s, 8068s, BT 8068s, 8058s User Manual
...
OpenTouch® Suite for MLE
8078s Premium DeskPhone
8068s Premium DeskPhone
8058s Premium DeskPhone
8028s Premium DeskPhone
8018 DeskPhone
User Manual
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Introduction
Thank you for choosing an ALE International phone.
This model offers enhanced ergonomical features for more effective communication.
Your phone can be used in any business environment, from on-premise PBX, to cloud deployment on
multiple platforms, such as Alcatel-Lucent Enterprise servers or third-party SIP telephony platforms.
This document describes the services offered by the following sets connected to an OmniPCX Enterprise
system:
• Alcatel-Lucent 8078s Bluetooth® Premium DeskPhone (8078s BT).
• Alcatel-Lucent 8078s Premium DeskPhone (8078s).
• Alcatel-Lucent 8068s Bluetooth® Premium DeskPhone (8068s BT).
• Alcatel-Lucent 8068s Premium DeskPhone (8068s).
• Alcatel-Lucent 8058s Premium DeskPhone (8058s).
• Alcatel-Lucent 8028s Premium DeskPhone (8028s).
• Alcatel-Lucent 8018 DeskPhone (8018).
The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a
succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .
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Some features depend on the type of the set.
8078s BT
8078s
8068s BT
8068s
8058s
8028s
8018
IP Phone
Color screen
Monochrome screen
Busy light logo on back shell
Theme (skin)
Bluetooth® handset
Bluetooth® Smart Ready
Two-port Gigabit Ethernet switch with
Power Over Ethernet support
Premium Add-on 10 keys modules
Premium Smart display 14 keys
module
Premium add-on 40-key modules
Audio services (hands-free, handset
and headset)
Adjusting the contrast of the display
Ambient light sensor
Agent set / Supervisor station
Remote Worker
SIP mode or SIP survivability
The labels and icons presented in this document are not contractually binding and may be modified without
prior warning.
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GETTING TO KNOW YOUR TELEPHONE 8
1.1 8078S BLUETOOTH/ 8078S PREMIUM DESKPHONE 8
1.2 8068S BLUETOOTH/ 8068S PREMIUM DESKPHONE 10
1.3 8058S PREMIUM DESKPHONE 12
1.4 8028S PREMIUM DESKPHONE 14
1.5 8018 DESKPHONE 16
1.6 WELCOME SCREENS 18
1.7 USER LOCAL MENU 19
1.8 STATUS ICONS/ CALL ICONS 20
1.9 PERMANENT FEATURES KEYS 20
1.10 KEYBOARD 21
1.11 DESCRIPTION OF THE CONNECTORS 23
1.12 ADD-ON MODULE 24
1.13 ALE WIDEBAND BLUETOOTH® HANDSET 27
1.14 ALE BLUETOOTH® HANDSET 29
1.15 INSTALL A COMFORT WIRED HANDSET 31
USING YOUR TELEPHONE 32
2.1 CONSULTING THE CALL LOG 32
2.2 MAKING A CALL 32
2.3 RECEIVING A CALL 33
2.4 SWITCHING BETWEEN AUDIO MODES 33
2.5 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (HANDSET LIFTED) LOUDSPEAKER. 34
2.6 MAKE CALLS BY NAME (COMPANY DIRECTORY) 34
2.7 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 34
2.8 REDIALING 34
2.9 CALLBACK REQUESTS 35
2.10 CALL BACK AN UNANSWERED CALL 35
2.11 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 36
2.12 RECEIVING INTERPHONY CALLS 36
2.13 SENDING DTMF SIGNALS 36
2.14 MUTE, SO THAT YOUR CONTACT CANNOT HEAR YOU 37
DURING A CONVERSATION 38
3.1 MAKING A SECOND CALL DURING A CONVERSATION 38
3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 38
3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 39
3.4 TRANSFERRING A CALL 39
3.5 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CONTACTS (CONFERENCE) 39
3.6 TALK SIMULTANEOUSLY TO MORE THAN 2 CONTACTS 39
3.7 PLACING A CALL ON HOLD (HOLD) 40
3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 40
3.9 INTRUSION INTO AN INTERNAL CONVERSATION (BARGE-IN) 41
3.10 SIGNAL MALICIOUS CALLS 41
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SHARING 42
4.1 ANSWERING THE GENERAL BELL 42
4.2 MANAGER/ASSISTANT FILTERING 42
4.3 CALL PICK-UP 42
4.4 HUNTING GROUPS 43
4.5 CALLING AN INTERNAL CONTACT ON HIS/HER PAGER 43
4.6 ANSWERING A CALL ON YOUR PAGER 43
4.7 CALLING A CONTACT ON HIS/HER LOUDSPEAKER 43
4.8 SENDING A WRITTEN MESSAGE TO AN INTERNAL CONTACT 44
4.9 CONSULTING WRITTEN MESSAGES 44
4.10 SEND A VOICE MESSAGE COPY 45
4.11 SENDING A RECORDED MESSAGE TO A NUMBER OR A DISTRIBUTION LIST 45
4.12 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 45
KEEP IN TOUCH 46
5.1 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 46
5.2 FORWARDING CALLS TO YOUR VOICE MESSAGE SERVICE 46
5.3 FORWARDING CALLS IF YOU DO NOT ANSWER OR IF YOU ARE BUSY 46
5.4 WHEN YOU RETURN, CONSULT RECORDED MESSAGES 47
5.5 FORWARDING CALLS TO YOUR PAGER 47
5.6 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL ('FOLLOW ME') 47
5.7 APPLYING A SELECTIVE FORWARD 48
5.8 DO NOT DISTURB 48
5.9 CANCELLING ALL FORWARDS 48
5.10 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 48
MANAGING YOUR CHARGES 50
6.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 50
6.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 50
PROGRAMMING YOUR TELEPHONE 51
7.1 INITIALIZING YOUR VOICE MAILBOX 51
7.2 CUSTOMIZING YOUR VOICE GREETING 51
7.3 MODIFY THE PASSWORD FOR YOUR PHONE SET 51
7.4 MODIFY THE PASSWORD FOR YOUR VOICE MAILBOX 52
7.5 ADJUSTING THE AUDIO FUNCTIONS 52
7.6 ADJUSTING THE BRIGHTNESS OF THE DESKPHONE
(8078S, 8068S, 8058S, 8028S PREMIUM DESKPHONE) 53
7.7 ADJUSTING THE CONTRAST OF THE DISPLAY (8028S, 8018) 54
7.8 SELECTING THE WELCOME PAGE 54
7.9 SELECTING LANGUAGE 54
7.10 PROGRAMMING KEYS FOR CALL NUMBERS AND FUNCTIONS
(PERSO PAGE/F1 AND F2 KEYS/ADD-ON KEYS) 54
7.11 MODIFY A PROGRAMMED KEY 55
7.12 DELETE A PROGRAMMED KEY 55
7.13 PROGRAMMING AN APPOINTMENT REMINDER 56
7.14 IDENTIFY THE TERMINAL YOU ARE ON 56
7.15 LOCK / UNLOCK YOUR TELEPHONE 56
7.16 INSTALL A JACK ACCESSORY (HEADSET, HANDS-FREE, LOUDSPEAKER) (8078S, 8068S, 8058S, 8028S
PREMIUM DESKPHONE) 56
7.17 INSTALL A USB ACCESSORY (HEADSET, HANDSFREE, LOUDSPEAKER) 57
7.18 MANAGE CONNECTED DEVICES 57
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7.19 CALL THE ASSOCIATED SET 58
7.20 FORWARD YOUR CALLS TO THE ASSOCIATED NUMBER 58
7.21 MODIFY THE ASSOCIATED NUMBER 58
7.22 THE TANDEM CONFIGURATION 58
7.23 CREATE, MODIFY OR CONSULT YOUR INTERPHONY LIST (MAX. 10 NUMBERS) 58
7.24 INSTALLING AND USING AN ALE BLUETOOTH® WIRELESS HANDSET 59
7.25 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (PAIRING) 59
7.26 USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET 59
7.27 DISPLAY ALL PAIRED BLUETOOTH® DEVICES 60
7.28 REMOVING A BLUETOOTH® ACCESSORY (HEADSET, HANDSET, ETC.) 60
7.29 PAIR YOUR PHONE AS A BLUETOOTH® DEVICE 60
7.30 CONFIGURE YOUR PHONE FOR TELEWORKING 61
7.31 CONTACTING YOUR ADMINISTRATOR (TECHNICAL SUPPORT) 64
7.32 PHONE AUTO TEST 65
'MEET ME' CONFERENCE 66
8.1 INITIATE A 'MEET ME' CONFERENCE 66
8.2 JOIN A 'MEET ME' CONFERENCE 66
ACD: AGENT SET/ SUPERVISOR STATION 67
9.1 AGENT SET 67
9.2 OPEN AN AGENT SESSION (LOGON) – AGENT SET 67
9.3 ACD APPLICATION WELCOME SCREEN – AGENT SET 67
9.4 CLOSE AN AGENT SESSION (LOGOFF) 68
9.5 SUPERVISOR STATION 68
9.6 OPEN A SUPERVISOR SESSION (LOGON) 68
9.7 PROCESSING GROUP- SUPERVISOR ENTRY/WITHDRAWAL 68
9.8 SUPERVISION OR ACCEPTANCE OF AN ASSISTANCE REQUEST 69
9.9 CLOSE A SUPERVISOR SESSION 69
USE THE TELEPHONE IN SIP SURVIVABILITY ('SAFE' MODE) 70
10.1 MAKING A CALL 70
10.2 MAKE A CALL USING THE PERSONAL PHONE BOOK 71
10.3 REDIALING THE LAST NUMBER DIALED 71
10.4 RECEIVING A CALL 71
10.5 MAKING A SECOND CALL DURING A CONVERSATION 71
10.6 ANSWERING A SECOND CALL DURING A CONVERSATION 72
10.7 PLACING A CALL ON HOLD (HOLD) 72
10.8 SWITCHING BETWEEN CALLS (BROKER CALL) 73
10.9 TRANSFERRING A CALL 73
10.10 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CONTACTS (CONFERENCE) 73
10.11 MUTE, SO THAT YOUR CONTACT CANNOT HEAR YOU 73
10.12 ADJUST AUDIO VOLUME 74
10.13 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 74
10.14 ADJUSTING THE AUDIO FUNCTIONS 74
10.15 SELECTING LANGUAGE 75
10.16 SENDING DTMF SIGNALS 75
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ACCESSORIES 76
11.1 LIST OF ACCESSORIES 76
11.2 8115/8125 AUDIOFFICE 77
11.3 EXTERNAL RINGING INTERFACE MODULE (MWS 3GV28050AA) 82
11.4 WALL MOUNTING KIT 84
11.5 CONNECT A 3 POLE JACK HEADSET 86
TECHNICAL SPECIFICATIONS 87
ORDERING INFORMATION 90
GUARANTEE AND CLAUSES 91
14.1 SAFETY INSTRUCTIONS 91
14.2 REGULATORY STATEMENTS 92
The information presented is subject to change without notice. ALE International assumes no
responsibility for inaccuracies contained herein. Copyright© ALE International 2017.
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Getting to know your telephone
1.1 8078s Bluetooth/ 8078s Premium DeskPhone
This phone is part of the IP phone range. With its 5-inch color touchscreen display, the 8078s Premium
DeskPhone delivers a great user experience and great conversation convenience with an outstanding
audio quality in either hands-free mode or using the comfort handset. Additionally, the 8078s Bluetooth®
Premium DeskPhone improves your experience with its Bluetooth® handset or other Bluetooth®
accessories. The 8078s Bluetooth® Premium DeskPhone is 'Bluetooth® Smart Ready'. You can
personalize the phone by selecting a theme (skin). It is compatible with teleworking. Consequently, it is
perfect for use at your office in your enterprise or at home (teleworking).
1.1.1 Phone description
1
LED
Flashing blue: incoming call.
Flashing orange: alarm.
2
Color touchscreen display with auto brightness
adjustment which improves the user experience and
achieves power savings (ambient light sensor).
3
Permanent feature keys: quick access to the phone's
main features.
4
Bluetooth® wireless handset (8078s BT).
Wired handset.
5
3.5 mm, 4 pole jack (TRRS standards: CTIA).
6
Magnetic alphabetic keyboard.
7
An adjustable and stable foot.
8
Loudspeaker.
1.1.2 Main screen
Date and time
Display the page by selecting
the corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
Navigation softkeys and
quick access to specific
settings
Select a page by pressing the corresponding tab on the screen. The selected page is
highlighted.
Make your selection by pressing the label on the screen.
Scroll a list (features, call log, contact, …) by pressing the up and down arrow on the screen,
or on the keyboard.
Manage your call forwarding by pressing the forward icon.
• Stationary arrow: No forwarding activated.
• Blinking arrow: Forwarding activated.
Use the 'OK' softkey to validate your choices and options while programming or configuring.
Use the 'Back/Exit' icon to go back to the previous step.
Use the 'Setting' icon for quick access to the user local menu.
Use the 'Bluetooth®' icon to open Bluetooth® settings.
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1.1.3 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Soft keys: actions available
depending on the call status
(when presentation screen is
not displayed)
Notification (popup) of
incoming call
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,
arrival of new call). When a call is in progress, press on the corresponding tab to look at calls on hold or
incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to
move up or down a page. These functions (transfer, conference, etc.) are directly related to the status of
the call consulted. For example, the transfer function will not be available between a call in progress or on
hold and an incoming call.
Used to switch from the conversation screen to the welcome screen.
Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key
and display the Perso page. Calls in progress or waiting calls are displayed on the different line keys. It
is then possible to converse with the contact of your choice by pressing the key associated to the
contact.
1.1.4 Access to the user local menu
or (long press): Open the user local menu: Audio, Display, Bluetooth®, Skin (See: User local
menu).
1.1.5 Change the theme (skin) of your phone
• The phone is in idle state.
• or (long press) Skin
• Select the desired new theme from the list.
•
Changing the theme may take a few seconds.
A corporate theme can be installed by your administrator. In this case, you cannot change the theme.
The ringtone settings can be integrated into a theme.
1.1.6 Busy light logo on back shell
The logo on back shell can be illuminated. The color changes when you are busy.
• The phone is in idle state.
• or (long press) Display Advanced Busy light
• Activate or deactivate the logo LED feature.
•
1.1.7 Bluetooth Smart Ready
Your phone is 'Bluetooth® Smart Ready'. It can receive and share Bluetooth® signals
from various Bluetooth® devices (Bluetooth® and Bluetooth® Smart or Low-energy devices). It is
ready for future services available on the fly in a subsequent software upgrade. This feature can be
deactivated by the administrator.
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1.2 8068s Bluetooth/ 8068s Premium DeskPhone
This phone is part of the IP phone range. With its color display associated to 10 dedicated functions keys,
and an intuitive navigation key, the 8068s Premium DeskPhone delivers a great user experience and great
conversation convenience with an outstanding audio quality in either hands-free mode or using the comfort
handset. Additionally, the 8068s Bluetooth® Premium DeskPhone improves your experience with its
Bluetooth® handset or other Bluetooth® accessories. The 8068s Bluetooth® Premium DeskPhone is
'Bluetooth® Smart Ready'. You can personalize the phone by selecting a theme (skin). It is compatible with
teleworking. Consequently, it is perfect for use at your office in your enterprise or at home (teleworking).
1.2.1 Phone description
1
LED
Flashing blue: incoming call.
Flashing orange: alarm.
2
Color display with auto brightness adjustment which
enhances user experience and saves power (ambient
light sensor).
3
10 dedicated functions keys.
4
Navigation.
5
Permanent feature keys: quick access to the phone's
main features.
6
Bluetooth® wireless handset (8068s BT).
Wired handset.
7
3.5 mm, 4 pole jack (TRRS standards: CTIA).
8
Magnetic alphabetic keyboard.
9
An adjustable and stable foot.
10
Loudspeaker.
1.2.2 Main screen
Date and time
Display the page by selecting
the corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
OK key: Use this key to validate your choices and options while programming or
configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the
homepage (long press).
Manage your call forwarding by pressing the key associated with the forward icon.
• Stationary arrow: No forwarding activated.
• Blinking arrow: Forwarding activated.
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1.2.3 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Soft keys: actions available
depending on the call status
(when presentation screen is
not displayed)
Notification (popup) of
incoming call
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,
arrival of new call). When a call is in progress, use the left-right navigator to look at calls on hold or
incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to
move up or down a page. These functions (transfer, conference, etc.) are directly related to the status
of the call consulted. For example, the transfer function will not be available between a call in progress
or on hold and an incoming call.
Used to switch from the conversation screen to the welcome screen
Press the key in front of the label to select the corresponding feature.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the contact
of your choice by pressing the key associated to the contact.
1.2.4 Access to the user local menu
(long press) Open the user local menu: Audio, Display, Bluetooth®, Skin (See: User local menu).
1.2.5 Change the theme (skin) of your phone
• The phone is in idle state.
• (long press) Skin
• Select the desired new theme from the list.
•
Changing the theme may take a few seconds.
A corporate theme can be installed by your administrator. In this case, you cannot change the theme.
The ringtone settings can be integrated into a theme.
1.2.6 Busy light logo on back shell
The logo on back shell can be illuminated. The color changes when you are busy.
• The phone is in idle state.
• (long press) Display Advanced Busy light
• Activate or deactivate the logo LED feature.
•
1.2.7 Bluetooth Smart Ready
You phone is 'Bluetooth® Smart Ready'. It can receive and
share Bluetooth® signals from various Bluetooth® devices (Bluetooth® and Bluetooth® Smart or
Low-energy devices). It is ready for future services available on the fly in a subsequent software
upgrade. This feature can be deactivated by the administrator.
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1.3 8058s Premium DeskPhone
This phone is part of the IP phone range. In addition to a color display associated to 6 dedicated function
keys and an intuitive navigation key, the 8058s Premium DeskPhone provides 4 programmable softkeys
as a smart add-on module, for a quick access to your favorite contacts or features. It provides high audio
fidelity for telephone calls either in hands-free mode or using the comfort handset. You can personalize
the phone by selecting a theme (skin). It is compatible with teleworking. Consequently, it is perfect for
use at your office in your enterprise or at home (teleworking).
1.3.1 Phone description
1
LED
Flashing blue: incoming call.
Flashing orange: alarm.
2
Color display with auto brightness adjustment which
enhances user experience and saves power (ambient light
sensor).
3
6 dedicated functions keys.
4
4 programmable softkeys with LED.
5
Navigation.
6
Permanent feature keys: quick access to the phone's main
features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
Magnetic alphabetic keyboard.
10
An adjustable and stable foot.
11
Loudspeaker.
1.3.2 Main screen
Date and time
Display the page by selecting
the corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
Programmable softkeys
OK key: Use this key to validate your choices and options while programming or configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the
homepage (long press).
Manage your call forwarding by pressing the key associated with the forward icon.
• Stationary arrow: No forwarding activated.
• Blinking arrow: Forwarding activated.
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1.3.3 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Soft keys: actions available
depending on the call status
(when presentation screen is
not displayed)
Notification (popup) of
incoming call
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,
arrival of new call). When a call is in progress, use the left-right navigator to look at calls on hold
or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to
move up or down a page. These functions (transfer, conference, etc.) are directly related to the status
of the call consulted. For example, the transfer function will not be available between a call in progress
or on hold and an incoming call.
Used to switch from the conversation screen to the welcome screen.
Press the key in front of the label to select the corresponding feature.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the contact
of your choice by pressing the key associated to the contact.
1.3.4 Access to the user local menu
(long press) Open the user local menu: Audio, Display, Skin (See: User local menu).
1.3.5 Change the theme (skin) of your phone
• The phone is in idle state.
• (long press) Skin
• Select the desired new theme from the list.
•
Changing the theme may take a few seconds.
A corporate theme can be installed by your administrator. In this case, you cannot change the theme.
The ringtone settings can be integrated into a theme.
1.3.6 Busy light logo on back shell
The logo on back shell can be illuminated. The color changes when you are busy.
• The phone is in idle state.
• (long press) Display Advanced Busy light
• Activate or deactivate the logo LED feature.
•
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1.4 8028s Premium DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4
programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It
provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset. It is
compatible with teleworking. Consequently, it is perfect for use at your office in your enterprise or at home
(teleworking).
1.4.1 Phone description
1
LED
Flashing blue: incoming call.
Flashing orange: alarm.
2
Monochrome backlit screen.
3
6 dedicated functions keys.
4
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the phone's
main features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
Magnetic alphabetic keyboard.
10
An adjustable and stable foot.
11
Loudspeaker.
1.4.2 Main screen
Date and time
Display the page by selecting the
corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
OK key: Use this key to validate your choices and options while programming or configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the
homepage (long press).
Manage your call forwarding by pressing the key associated with the forward icon.
• Stationary white icon: No forwarding activated.
• Blinking arrow: Forwarding activated.
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1.4.3 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Soft keys: actions available
depending on the call status
(when presentation screen is
not displayed)
Notification (popup) of
incoming call
Each tab corresponds to a call, the status of which is symbolized by its icon (in
progress, call on hold, arrival of new call). When a call is in progress, use the leftright navigator to look at calls on hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up
and Down arrows to move up or down a page. These functions (transfer,
conference, etc.) are directly related to the status of the call consulted. For
example, the transfer function will not be available between a call in progress or on
hold and an incoming call.
Used to switch from the conversation screen to the welcome screen.
Press the key in front of the label to select the corresponding feature.
1.4.4 Access to the user local menu
(long press) Open the user local menu: Audio, Display (See:User local menu).
1.4.5 Changing or updating the paper label
Removing the paper label
• Lift the protective cover at the notch (1).
• Remove the apper label in the same way (2).
• Update or replace the paper label.
Inserting the phone label
• Position the phone label, left side first, making sure it is placed correctly
behind the notches (a,b,c,d).
• Put the protective cover back in the same way.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
a
b
c
d
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1.5 8018 DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable
keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high
audio fidelity for telephone calls either in hands-free mode or using the comfort handset. It is compatible
with teleworking. Consequently, it is perfect for use at your office in your enterprise or at home
(teleworking).
1.5.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
3 preprogrammed keys with Led and paper icon: Alphanumeric key, F1, F2.
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the phone's
main features.
7
Wired handset.
8
USB connector for headset.
9
Stable foot
10
Loudspeaker.
Your phone has 4 programmable keys with led and paper label. These keys are use to program a direct
call. You can use the paper to describe the key.
1.5.2 Main screen
Date and time
Display the page by selecting the
corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
OK key: Use this key to validate your choices and options while programming or configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the
homepage (long press). Use this key to delete one number or character at a time.
Manage your call forwarding by pressing the key associated with the forward icon.
• Stationary white icon: No forwarding activated.
• Blinking arrow: Forwarding activated.
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1.5.3 Call management screen
Incoming call icon, Call in
progress, Call on hold, …
Soft keys: actions available
depending on the call status
(when presentation screen is
not displayed)
Incoming call and
conversation presentation
screen
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,
arrival of new call). When a call is in progress, use the left-right navigator to look at calls on
hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to
move up or down a page. These functions (transfer, conference, etc.) are directly related to the
status of the call consulted. For example, the transfer function will not be available between a call in
progress or on hold and an incoming call.
Used to switch from a telephone screen to an application screen. For example, it can be used while a
call is in progress to search a number, program an appointment reminder, etc
Press the key in front of the label to select the corresponding feature.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the contact
of your choice by pressing the key associated to the contact.
1.5.4 Changing or updating the paper label
Removing the paper label
• Lift the protective cover at the notch and slide it up to take it out of its
housing.
• Remove the apper label in the same way.
• Update or replace the paper label.
Inserting the phone label
• Insert the paper label from the top end, making sure it is placed
correctly behind the notches.
• Put the protective cover back in the same way.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
1.5.5 Function keys and programmable keys
The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case,
the icon of the feature is printed on the paper. Use the feature by pressing the
corresponding key. When activated, the LED corresponding to the key remains lit up. Press
the corresponding key to deactivate it.
• 123<>abc Alpha-numerical keypad
Use this key to switch between alphabetic keyboard and numeric keyboard.
• Programmable keys (F1 and F2 keys). A service or a direct call can be associated to these
keys.
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1.6 Welcome screens
1.6.1 Homepage description
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing to the page tabs at the top of the screen. The selected page is
highlighted. The default pages can be augmented with other applications (ACD for example) installed
and/or configured on your system.
• Menu page Menu
Contains all features and applications accessible by pressing the label of the desired feature or
application. From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
• Perso page Perso
Contains call line keys (allowing supervision of calls) and programmable call keys.
• Info page Info
Contains information on the telephone and the status of its functions: name, telephone number,
number of messages (including call log events, instant messages and voice messages),
activation of transfer function, appointment reminder, etc.
• / Forward icon: Press the icon (touchscreen) or the key next to this icon to program or
change the transfer function.
• Press the label (touchscreen) or press the key in front of the label to select the corresponding
feature.
• The 8058s Premium DeskPhone provides 4 programmable softkeys. Press the key in front of the
softkey to activate it (call a contact, forward to a number, …).
Choose the page displayed by default on the telephone
• Settings Phone Homepage
• Select the default page (Menu, Perso, Info, Last page seen …).
•
8078s
8058s
8028s/8018
8068s
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1.7 User local menu
or (long press): Open the user local menu.
The user local menu depends on the type of the set.
Audio
Use this menu to adjust the audio convenience according to your environment, the type of device
connected and your audio preferences:
• Jack config.
Configure the type of the device connected to the audio jack (Headset, Handsfree,
Loudspeaker).
• Devices
Select the preferred audio device (connected or integrated).
• Hearing Aid
Check this option if you are using a hearing aid.
Display
Use this menu to adjust the display of your set:
• Auto-Brightness
When this option is checked, the phone automatically adjusts the brightness of the display
depending on the lighting conditions to improve user experience and achieve power savings
(ambient light sensor).
• Brightness
Adjust the brightness of the display, the LEDs and the logo on back shell (optional).
• Advanced Low brightness
When the phone is not in use, the brightness is dimmed. Adjust dimmed brightness.
• Advanced Busy light
Activate/deactivate the light of the logo on back shell (optional). The logo on back shell can be
illuminated. The color changes when you are busy.
• Advanced LED brightness auto
When this option is checked, the phone automatically adjusts the LED brightness and the busy
light logo on the back shell (if present) depending on the lighting conditions to improve user
experience and achieve power savings (ambient light sensor).
• Screensaver
Set the delay before the brightness is dimmed when the phone is not in use.
Bluetooth®
Use this menu to configure the Bluetooth® device (optional):
• Devices
Display all paired Bluetooth® devices, remove a Bluetooth® accessory (headset, handset, etc.).
• Search devices
Install a Bluetooth® Wireless accessory (headset, handset, etc.).
• Parameters
Use your DeskPhone as a Bluetooth® audio accessory.
The 8078s Premium DeskPhone has a specific icon (quick access) to manage Bluetooth® devices
(add device, list of paired devices, remove device).
Skin
Change the theme (skin) of your phone (optional).
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1.8 Status icons/ Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Status icons
Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons
are displayed depends on their priority. The following icons are listed according to their priority, from the
highest to the lowest.
Silent mode.
Telephone locked.
Headset connected.
Appointment programmed.
Phone in Bluetooth® detectable mode.
Call icons
Incoming call icon.
Call in progress icon.
Call holding icon.
Your contact ended the conversation.
1.9 Permanent features keys
They are located just above the loudspeaker.
• Mute and interphony key.
During a call, press this key to stop your contact from hearing you. When idle, press this
key to switch the phone to interphony mode. When you receive a call, the phone hooks off
automatically and you go straight into hands-free mode. When activated, this key is lit
blue.
• Turn down the volume (ringing or call state).
• Decrease the brightness (idle state).
• Decrease the contrast (idle state).
• Turn up the volume (ringing or call state).
• Increase the brightness (idle state).
• Increase the contrast (idle state).
• Pressing this key answers an incoming call in hands-free mode (when activated, the key is
lit blue). When a call is in progress, pressing this key switches from hands-free mode to
headset or handset mode.
• Programmable keys (F1 and F2 keys).Lit when the function associated with the key is
activated. A service or a direct call can be associated to these keys.
• Redial key: to access the 'Redial' feature.
o Last number redial (short press).
o Call back one of the last 8 numbers dialed (long press).
For the 8018 DeskPhone, the redial key is associated with the Off-hook key when the
phone is in idle state: .
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• Quick access to user local menu (long press).
• Used to obtain information on functions of the 'menu' page and to program key of the
'perso' page (short press).
This key is not available on the 8018 DeskPhone, press and hold the alpha-numerical key
for a short time.
• Messaging key to access the messaging portal (call log, voice messages and instant
messages).
This key flashes blue when there is a new event such as a new voice message, a new
instant message or a new event in the call log.
1.10 Keyboard
1.10.1 Magnetic alphabetic keyboard (8078s, 8068s, 8058s, 8028s Premium DeskPhone)
Your set is provided with a magnetic alphabetic keyboard. The
keyboard depends on your country and languages. The
magnetic keyboard is automatically fixed on the base of the
set. It is connected to the corresponding connector behind the
phone.
• Country variants:
o AZERTY
o QWERTZ
o QWERTY (international)
o QWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature
by entering the name of your contact on the keyboard.
Below is a list of the function keys that allow you to access all the symbols.
Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the
Alt key to access the left and up directions.
Caps lock: to write text in capital letters.
Alt key: to access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.
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1.10.2 Alpha-numeric keyboard (8018 DeskPhone)
Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard to dial
number, and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key
(usually the first preprogrammed key).
• 123<>abc Switch the keyboard to the alphabetic mode by selecting the associated
preprogrammed key. When activated, the LED corresponding to the key remains lit up.
• Enter alphabetic characters.
The number pad keys have letters that you can display by successive presses. The number is
the last character in the series. Some special characters can be displayed by successively
pressing the key:
% $ / ~ & ( ) [ ] = *
@ # space
- _ 1
+ . , ; : / \ ? ! 0
• Use navigation keys to move the cursor into the text.
• Press and hold the '*' key to switch from lowercase to uppercase mode, and vice versa.
• use this key to delete the last entered character. The alphabetic mode remains
activated.
• 123<>abc Select the lit preprogrammed key to return to the numeric mode.
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1.11 Description of the connectors
Various connections to allow phone extensions. The type of connectors you have depends on your
phone.
8078s, 8068s, 8058s, 8028s
8018
8078s
8068s
8058s
8028s
8018
1
Universal Serial Bus (USB-c) connector
2
Add-on module/external ringer connector (SATA type).
3
Magnetic alphanumerical keyboard connector (RJ 9).
4
Universal Serial Bus (USB-a) connector for an audio
equipment, a low smartphone charger or USB stick.
For the 8018 DeskPhone, the USB connector is on the
side of the deskphone.
5
10/100/1000 Mbps Ethernet connectors to a PC (RJ45).
6
10/100/1000 Mbps Ethernet connectors to the enterprise
network (LAN - RJ45).
7
DC power jack for an external power adaptor.
8
Wired handset connector (RJ9).
3.5 mm, 4 pole jack (TRRS standards: CTIA).
CTIA standards
1
Microphone
2
Ground
3
Audio (right)
4
Audio (left)
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1.12 Add-on module
Depending on your DeskPhone, phone capabilities can be extended with add-ons:
8078s BT
8078s
8068s BT
8068s
8058s
8028s
8018
Premium Add-on 10 keys modules
Premium Smart display 14 keys module
Premium add-on 40-key modules
1.12.1 Install the add-on to the deskphone
• Premium Add-on 10 keys
o Remove the protection of the dedicated compartment behind the set.
o Insert the add-on correctly in the compartment.
o Plug the provided cord into the dedicated sockets behind your set and the add-on (2: ).
o Fix the add-on with the provided screw.
o Restart the deskphone (unplug and plug in the power jack if you are using an external
power adapter or the Ethernet connector – LAN).
• Premium Add-on 40 keys / Premium Smart Display 14 keys:
o Plug the provided cord into the dedicated socket behind your phone and behind the add-
on ( ).
o If desired, fix the foots (set and add-on) with the provided clip.
o Restart the deskphone (unplug and plug in the power jack if you are using an external
power adapter or the Ethernet connector – LAN).
Manage and use the add-on keys as a direct call key. See chapter: Programming your telephone.
1
2
3
4
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1.12.2 Install more than one add-on module
It is possible to connect up to three add-on modules (Premium Smart Display 14 keys, Premium Add-on
40 keys). To attach another add-on, affix and connect the new add-on to the one that is already
connected:
o The first add-on is connected to the deskphone.
o Plug the provided cord of the new add-on into the dedicated
socket behind the connected add-on ( ).
o Plug the other end of the cord into the dedicated socket
behind the new add-on ( ).
o Restart the deskphone (unplug and plug in the power jack if
you are using an external power adapter or the Ethernet
connector – LAN).
1.12.3 Attach the add-on with the clip
You can also order this clip separately for each of the two add-on modules. You can attach the base (set
and add-on module) with the add-on clip provided with Premium Add-on module 40 keys and Premium
Smart Add-on module 14 keys.
Premium Smart Add-on
Remove the protection on
the add-on clip
Place the clip in the correct
position under the base of the
phone, as shown in the image
Place the add-on onto the clip, as
shown in the image
Premium Add-on 40
Remove the protection on the
add-on clip
Place the clip in the correct
position under the base of the
phone, as shown in the image
Place the add-on onto the clip,
as shown in the image
Use the same procedure to attach an add-on to another add-on.
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You can attach one or more add-ons to your phone. To attach another add-on, affix and connect the new
add-on to the one that is already connected.
1.12.4 Changing or updating the paper label
• Premium Add-on 10 keys (with paper labels)
o Remove the protective cover (1): Insert a thin object (or
your fingernail) in the slot (a) to lift the protective cover.
Carefully remove the cover at the first notch (b). The cover
is held in place by small notches, take care not to break the
plastic cover near the notches.
Remove the cover from the other notches (c, d) by moving
the cover gently from right to left ( ).
o Remove the paper label with a thin object.
o Replace the paper label and protective cover (2):
The cover or the paper can only be placed in the right way.
It has to cover all the paper area. If not, return it.
Position the paper label, right side first, by inserting it under
the plastic notches (a). Then, insert the other notches (b) by
gently pressing the paper near each notch.
Put the protective cover back in the same way.
• Premium Add-on 40 keys (with paper labels)
o Remove the protective cover (1): Insert a thin object
(or your fingernail) in the correct position (a) to lift
the protective cover. Carefully remove the
protective cover. The cover is held in place by small
notches, take care not to break the plastic cover
near the notches.
o Remove the apper label in the same way
o Replace the paper label and protective cover (2):
The cover or the paper can only be placed in the
right way. It has to cover all the paper area. If not,
return it.
Position the paper label, right side first, by inserting
it under the plastic notches (c). Then, insert the
other notches (b) by gently pressing the paper near
each notch.
Put the protective cover back in the same way.
o Follow the same method for each paper area.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
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1.13 ALE Wideband Bluetooth® Handset
The Bluetooth® Wireless handset is only available with compatible Bluetooth® deskphones.
LED (Front and back of the device)
• Blue flashing: Normal operation.
• Blue steady: Handset charging.
• Red slow flashing: Battery charge low. If voice prompts are enabled, you hear: “Battery low ”.
• Red fast flashing: Handset outside coverage zone. If voice prompts are enabled, you hear: “Out
of Range”.
• Red steady: handset not paired.
Line key
• Switch the device on/off: Press and hold to switch the device on/off. If voice prompts are
enabled, you hear: “Power On / Power Off”.
• Off-hook/On-hook: press this key to take or terminate a call.
• Voice prompts (In idle state): Double press to enable the voice prompt.
Volume/Mute key
• Volume (During conversation): Short successive presses to change the handset volume level
(3 levels).
• Mute (During conversation): Press and hold to ensure your correspondent no longer hears you.
• Voice prompts (In idle state): Double press to disable the voice prompt.
• Location of the battery.
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or
terminate the call. Just off-hook/on-hook the Bluetooth® handset
The battery recharges when the Bluetooth® handset is on its base. The battery autonomy is more than
10 hours in conversation, and 50 hours in idle state. Charge the battery for about 6 hours before initial
use.
If you are not going use the handset for a long time, we recommended that you switch off the device by
using the switch at the top of the battery compartment.
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1.13.1 Voice prompts
The voice prompts help you to manage functions of the handset. Voice prompts are available in 5
languages. The default language is English. To hear the prompt, the handset has to be near your ear.
To select the next language, with the handset turned on, double press the 2 keys of the handset (B,C)
at the same time. You hear the new selected language. Repeat until the desired language is reached.
To disable the voice prompts, with the handset turned on, double press the Volume/mute key (C). You
are notified with a long beep. To enable the voice prompts, with the handset turned on, double press the
Line key (B). You are notified with 2 short beeps.
1.13.2 Installing or replacing the Bluetooth® handset battery
During the first use, to activate the battery, you have to set the switch to ON:
1- Lift up the battery cover.
a. Set the switch at the top of the compartment to ON using a pencil point.
2- Put the cover back on. Take care not to damage the cables when you put the cover on.
To replace the battery, with the handset turned off:
1- Lift up the battery cover.
a. Set the switch at the top of the compartment to OFF using a pencil point.
b. Lift up the battery using the tab to help you.
c. Disconnect the old battery and replace it with the new one by joining the 2 connectors.
Arrange the battery, the cable and the connectors in the compartment.
a. Set the switch at the top of the compartment to ON using a pencil point.
2- Put the cover back on. Take care not to damage the cables when you put the cover on.
A spare battery can be ordered from your business partner.
1.13.3 Pairing and connecting the Bluetooth® wireless handset
This feature is only available with compatible Bluetooth® deskphone. Otherwise the corresponding
menu is not displayed or is inactive.
Before the Bluetooth® handset can be used, it must be correctly paired to the terminal. Pairing will
create a wireless link between the Bluetooth® wireless handset and the deskphone.
1- Set your deskphone to 'discover' the Bluetooth® wireless handset
• Use one of the following:
o
o (long press) Bluetooth®
• Search devices
2- Put the handset in detectable mode
• With the handset turned on, press and hold the 2 Bluetooth® handset keys (B, C) at the same
time. If voice prompts are enabled, you hear: “Pairing mode, waiting for connection” ».
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3- Connect the handset with the deskphone
• Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be
displayed.
• Select the Bluetooth® wireless handset displayed in your deskphone: “ALE BT WB Handset”.
• Add the device by selecting the relevant menu on your deskphone (Depending on the
deskphone).
• If voice prompts are enabled, you hear: “Device connected”. The 3-note tone indicates that the
handset has been installed correctly. The LED flashes blue or red depending on the battery
charge level.
The handset is correctly connected if it appears in the list of connected devices on your deskphone (see
user manual of the deskphone). Press the Line key of the handset to test the connection, your
deskphone prompts you to enter a number. Please contact your installer if you encounter any problems.
Before contacting your installer make sure you have information such as the serial number, the date
code and the technical reference that you can find on the battery.
1.14 ALE Bluetooth® Handset
The Bluetooth® Wireless handset is only available with compatible Bluetooth® deskphones.
Switch on / off the Bluetooth® handset: long press on the
off-hook/on-hook key.
Off-hook/On-hook: press this key to take or terminate a call.
Volume/Mute:
• Short successive
presses to change
the handset volume
level (3 levels)
• Long press to
activate or
deactivate mute
mode
LED
Location of the battery
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or
terminate the call. Just off-hook/on-hook the Bluetooth® handset.
1.14.1 LED
• Off: operating normally.
• Green flashing: in communication.
• Green steady: handset charging.
• Orange flashing: battery charge low or handset outside coverage zone.
• Orange steady: malfunction.
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or
terminate the call. Just off-hook/on-hook the Bluetooth® handset.
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