Alcatel 7 Quick Start Guide

Quick Start Guide

Alcatel would like to thank you for your purchase. We hope you

will enjoy your high-quality mobile communication experience.

For more information about your phone or to

download the complete user manual version, please visit

https://us.alcatelmobile.com

BC

English - CJB1L6001AAC

Table of contents

1 Your Device ...............................................................1

1.1 Keys and Connectors ....................................................... 1

1.2 SIM Card .............................................................................. 4

1.3 Battery .................................................................................. 5

1.4 Home Screen ...................................................................... 6

1.5 Applications ......................................................................... 8

2 Calls ..........................................................................10

2.1 Placing a Call ..................................................................... 10

2.2 International Call ............................................................ 11

2.3 Wi-Fi Calling ..................................................................... 12

3 Contacts ...................................................................13

3.1 Create a New Contact .................................................. 13

3.2 Make a Call from Contact List ..................................... 13

4 Email ........................................................................13

4.1 Set up Email Accounts .................................................... 13

5 Messaging .................................................................14

5.1 Create and Send a Message .......................................... 14

5.2 Send a Multimedia Message ........................................... 15

6 Getting Connected .................................................15

6.1 Web Browser ................................................................... 15

6.2 CloserTV

6.3 Accessing Files .................................................................. 16

6.4 Data Sharing ...................................................................... 17

6.5 Bluetooth

7 Volume & Ringtone ................................................18

8 Software Updates ...................................................19

9 Security ...................................................................20

9.1 Screen Lock....................................................................... 20

TM

........................................................................ 16

®

........................................................................ 18

2

9.2 Fingerprint ......................................................................... 20

9.3 Face Recognition .............................................................. 20

Safety and Use ..............................................................21

General Information ....................................................33

®

by T-Mobile Information ................................34

Metro

12 Month Limited Warranty ......................................40

Recycling Information .................................................40

Troubleshooting ...........................................................41

This product meets applicable national SAR

limits of 1.6 W/kg. The specific maximum

SAR values can be found on page 28 of this

user guide. When carrying the product or

using it while worn on your body, either

www.sar-tick.com

use an approved accessory such as a holster

or otherwise maintain a distance of 15 mm

from the body to ensure compliance with

RF exposure requirements. Note that the

product may be transmitting even if you are

not making a phone call.

To prevent possible hearing damage, do

not listen at high volume levels for long

periods. Exercise caution when holding your

device near your ear while the loudspeaker

is in use.

3

Your Device

1

1.1 Keys and Connectors

Microphone

Proximity & Light Sensor

Infrared

Front Flash

Headset Connector

Front Camera

LED Indicator

Microphone

1

Speaker

USB Type-C

Dual-tone Flash

Primary rear Camera

Volume
Keys

Power
Key

Recent Apps

• Touch to open a card view of applications you've

worked with recently.

Home

• From any application or screen, touch to return

to the Home screen.

• Long press to turn on Google Assistant. You

can get help such as getting directions and

restaurant information based on the content

detected on the screen.

Secondary rear Camera

Fingerprint Sensor

2

Back

• Touch to go back to the previous screen,

or close a dialog box, options menu, the

Notification panel, etc.

Power key

• Press: Lock the screen/Light up the screen.

• Press and hold: Show the popup menu to select

from Power off/Restart.

• Press and hold the Power key and Volume key to

make a screenshot.

• Press and hold the Power key for at least 10

seconds to force reboot.

Volume Keys

• In call mode, adjusts the earpiece or headset

volume.

• In Music/Video/Streaming mode, adjusts the

media volume.

• In general mode, adjusts the ringtone volume.

• Mutes the ringtone of an incoming call.

• In camera preview mode, press Volume key

to take a photo or press and hold to make

burst shot.

3

1.2 SIM Card

The SIM (Subscriber Identity Module) card identifies your

device to the wireless network. You can't make or receive

phone calls without a properly installed SIM card unless it's an

emergency call (911).

You don't need to power off your device before inserting or

removing the SIM card.

Note: Your phone only supports NANO SIM cards. Do not

attempt to insert other SIM types like mini and micro cards to

avoid damage to your device.

1.2.1 Insert/Remove the Nano SIM and Micro

SD Cards

1. Use a SIM pin to open the slot.

2. Inser t/Remove the SIM card and microSD card.

Note: microSD Cards are sold separately.

4

1.3 Battery

To optimize battery performance, be sure to fully charge your

device before using it for the first time.

1.3.1 Charging the Device

1. Insert the small end of the charging cable into the charge

port as shown.

2. Connect charger to power outlet.

Note: Please use the cable that came with your device. Using

other cables may damage the charging port or reduce battery

performance.

1.3.2 Optimize Battery Life

To optimize battery life, adjust your screen brightness and

display timeout.

1. Adjusting brightness level: Lowering your screen

brightness level can optimize your battery level. To

adjust the brightness level, from the Home screen, touch

> Settings > Display > Brightness level. To

lower the brightness level, move the wheel to the left.

2. Power Saving Mode: Power Saving mode minimizes

5

battery usage to extend battery life. To turn on your

Power Saving mode, from the Home screen, touch

> Settings > Battery. Then turn on the Standby

intelligent power saving and the Battery saver.

1.4 Home Screen

You can bring all the items (applications, shortcuts, folders and

widgets) you love or use most frequently to your Home screen

for quick access. Touch the Home key to get instant access

to the Home screen.



Home

Back

• Touch to go back to

last screen.

Home screen is provided in an extended format to allow more

space for adding applications, shortcuts etc. Slide all Home

screens horizontally left and right to get a complete view of

the Home screens. The white circles at the lower part of the

screen indicate which screen you are viewing.

Status bar

• Touch and drag down to



open the notications panel.

Search bar

• Tou ch  to enter

text se arch sc reen .

• Tou ch  to enter voice

search screen.

Favorite applications tray

• Touch to enter the applications.

• Touch and hold to move or change

applications.

Recent apps

• Touch to view recent apps.

6

1.4.1 Status Bar

The Status bar appears at the top of your Home screen.

You will find icons indicating your device’s status and new

notification alerts appear in the Status bar.

Icon Status

Bluetooth® active

Wi-Fi® active

Network (full signal)

Network (roaming)

4G LTE data service

3G data service

Airplane mode

Alarm set

Battery (charging)

Battery (fully charged)

New message

7

1.5 Applications

1.5.1 App Drawer

Press the Application icon from the idle screen to access

the App Drawer.

1.5.2 Add/Remove Application

1. Add: You can touch and hold a folder, an application, or

a widget to activate the Move mode and drag the item to

any Home screen you prefer.

2. Reposition: Touch and hold the item to be repositioned

to activate the Move mode, drag the item to the desired

position and then release.

You can move items both on the Home screen and the

Favorite tray. Hold the icon on the left or right edge of

the screen to drag the item to another Home screen.

8

3. Remove: Touch and hold the item to be removed to

activate the Move mode, drag the item up to the top of

the icon, and release after the item turns red.

4. Create folders: To improve the organization of items

(shortcuts or applications) on the Home screen, you can

create a folder by stacking one app on top of another.

To rename a folder, open it and touch the folder’s title

bar to input the new name.

5. Wallpaper customization:

You can cha nge your w allp aper in t wo dif fere nt ways:

i Touch and hold an empty area on the Home screen

and then select WALLPAPERS from bottom options.

Slide left and right to view and select one Wallpaper

image option, select Set wallpaper on top left bar and

then select Home screen to set image as Home screen.

You can set different wallpapers for Lock screen and

Home screen.

ii Change your wallpaper by going to Settings > Display

> Wallpaper.

9

Calls

2

2.1 Placing a Call

You can easily place a call using Call from the Home screen.

Enter the desired number from the keyboard directly and

touch to place the call or select a contact from or

by sliding or touching tabs, then to make the call.

The number you entered can be saved to Contacts by

touching Create new contact or Add to a contact. If

you make a mistake, you can delete the incorrect digits by

touching

To hang up a call, touch

.

.

10

When you receive a call:

• Slide up the icon or touch ANSWER to answer.

• Slide d own the icon or t ouch DISMISS to reject ;

• Tou ch to reje ct the c all by se nding a p reset messa ge.

To mute the ringtone volume of an incoming call, press the

Volume Up/Down Key.

Note: For your convenience, your phone features a unique

Reversible UI functionality that can accept calls even in the

upside down position.

2.2 International Call

To dial an international call, long press to enter “+”, then
enter t he int ernationa l count ry pre fix followe d by the fu ll

phone n umber and tou ch

.

11

2.3 Wi-Fi Calling

Wi-Fi Calling can improve your coverage by allowing you to

make phone calls over a Wi-Fi network (when a Wi-Fi network

is available).

To use Wi-Fi Calling, please use the SIM card shipped with

your device. A different SIM card may not work with the Wi-Fi

Calling feature.

Important!

You must also have a 9-1-1 emergency address

registered with your account. Log into your account at

(https://www.metropcs.com/my-account/sign-in). Go to your

profile, click Line Settings and select to edit your E911 Address.

Check periodically to ensure your address is always up to date.

• Corpor ate account s may require ad ministra tor assist ance

for 9-1-1 Add ress re gistratio n.

To enable/disable Wi-Fi Calling

1. From the home screen, touch

Calls > Wi-Fi calling.

2. Touch Enable Wi-Fi Calling to activate/deactivate

the feature.

To change the connection preference for Wi-Fi Calling

1. Touch

2. Touch Wi-Fi Calling > Connection preferences.

3. Touch the desired Wi-Fi Calling preference.

> > Settings > Calls .

> > Settings >

12

Contacts

3

3.1 Create a New Contact

1. From the Home screen, touch Application , and
select Contacts

2. Touch

3. Enter contact’s name and other contact information.

4. When finished, touch SAVE to Save.

3.2 Make a Call from Contact List

1. From the Home screen, touch > Contacts .

2. Touch a contact to view details, then touch

Email

4

4.1 Set up Email Accounts

1. From the Home sc reen , touch > Email , An
email w izard will gu ide you through the ste ps to se t
up an email acco unt.

2. Enter the em ail add ress and pass word of t he accou nt
you wan t to set up .

3. If the account yo u entered is not provided by
your ser vice p rovide r in the device, you can t ouch
MANUAL SETUP after ent ering the em ail address,
selec t an acco unt ty pe and enter the pass word for
your em ail, then correctly ll in server and por t in
both Incoming server sett ings and Outgoing
server setti ngs interfaces. Finally touch FINISH

to complete setup.

.

to create a new contact.

to call.

13

Messaging

5

Use the messaging feature to send and receive text (SMS) and

multimedia (MMS) messages.

5.1 Create and Send a Message

1. From the Home screen, touch > Messaging

to enter .

2. Touch

3. Enter the phone number of the recipient in the bar at

4. Press the Type message bar to enter the text of the

5. Press

An SMS message of more than 160 characters will be charged

as several SMS. A counter will be on the right of the text box

to remind you how many characters are allowed to be entered

in one message.

Note: Specific letters (accented) will also increase the size

of the SMS, this may cause multiple SMS to be sent to your

recipient.

to write text messages.

the top of the page or touch

message.

to send text messages.

14

to add recipients.

5.2 Send a Multimedia Message

MMS enables you to send video clips, images, animations,

slides and sounds to other compatible mobile device and

e-mail addresses.

An SMS will be converted to MMS automatically when media

files (image, video, audio, etc.) are attached or subject or email

addresses are added.

To send a multimedia message, enter the recipient’s phone

number in the To bar and touch the Type message bar to enter

the text of the message. Touch

audio and so on.

When finished, touch

Note: Data must be turned on to successfully send MMS

messages.

Getting Connected

6

to attach a picture, video,

to send the multimedia message.

6.1 Web Browser

From the Home screen, touch > Chrome . A web

browser with which you can surf the Internet.

Your bookmarks, browsing history, and settings across all

devices with the browser installed can be synchronized with

your Google Account.

15

6.2 CloserTV

This function can universally access both live TV and Over The

(1)

Top

content, fully control both mobile and TV screens, and

TM

seamlessly swap between live TV channels and OTT content:

From the home screen, touch

> CloserTV

TM

• Tou ch to search th e video you want t o watc h.

• Tou ch to sea rch con tent by voice.

• Tou ch to con trol th e TV content .

Note: you need to set the Remote control by touching

and following the instructions before using it for the

first time.

6.3 Accessing Files

To access media files and photos saved on your device or to

transfer files from your device’s SD card (sold separately) to

your computer, follow these steps:

To connect device to PC

(1) OTT: The deliver of lm and TV content provided via a high-speed
Internet connection rather than a cable or satellite provider. OTT does not
mean free, some of OTT services require a subscription, i.e. one does not
have access to Netix without a subscription.

16

1. Use the USB cable that came with your device to

connect the device to a USB port on your computer.

You will receive a notification that the USB is connected.

2. If you use MTP or PTP, your phone will be automatically

connected. Note: Before using MTP, make sure that the

driver (Windows Media Player 11 or higher version)

has been installed.

To locate data you have transferred or downloaded in

your microSD card/internal storage:

• Tou ch

• Touch Files .

All data you have downloaded is stored in the Files.Here you

can view media files (videos, photos, music and others), rename

files, install applications into your device, etc.

to open the app licat ions list.

6.4 Data Sharing

You can share your device’s mobile data connection with a

single computer via USB cable (USB tethering) or with up to

eight devices at once by turning your device into a portable

Wi-Fi hotspot.

To turn on USB tethering or Wi-Fi Hotspot:

1. Touch Settings > Network & Internet > Tethering

& Mobile Hotspot.

2. Touch the USB tethering switch to activate this

function.

3. Touch Wi-Fi Hotspot then touch the switch to

activate this function.

Note: These functions may incur additional network charges

from your network operator. Extra fees may also be charged

in roaming areas.

17

6.5 Bluetooth®

Your device comes with Bluetooth connectivity, a wireless

technology that enables a data connection between your

device and a Bluetooth headset or other Bluetooth device

(sold separately).

6.5.1 Connect to Bluetooth

1. From the Home screen, touch > Settings >

Connected devices.

2. Touch the Bluetooth switch to activate this function.

3. The device will automatically search for device.

4. Select the desired Bluetooth device to pair with your

device.

Volume & Ringtone

7

Adjust In-call Volume

While on a call, press the Volume Up/Down Key to adjust

volume.

Adjust Ringtone and Volume

1. From the Home screen, press and select Settings

, and then select Sound.

2. Position the slider to adjust volume for Media, Alarm,

or Notification separately.

3. Touch Advanced to get more settings.

18

Software Updates

8

To access Software Updates, follow these steps:

1. Connect your device to a Wi-Fi network and make sure

it has a strong data connection.

2. Ensure your battery is fully charged before starting the

software update. Your device’s current battery level can

be found on your device under Settings > Battery.

3. Touch

4. Touch Check for update and the device will search for

5. If software update is available, click on Download

6. Now your device has the latest version of the software.

from the Home screen then select Settings

> System > About phone > System updates.

the latest software.

update. Once the software is downloaded, touch

Install update > Install.

19

Security

9

To help prevent others from using your device without your

permission, activate the following security options:

From the Home screen, touch

location > Device security

> Settings > Security &

9.1 Screen Lock

• None: Touch to di sable screen unloc k secur ity.

• Swipe: Touch to enable slide u nlock mode.

• Pattern: Touch to dr aw a pattern to u nlock scree n.

• PIN: Touc h to setu p a nume ric PIN to unlo ck scre en.

• Pas sw or d: Touch t o setup a p assword to unlock screen.

9.2 Fingerprint

1. Touch and follow the instruction to set up fingerprint

scanner to unlock your device.

2. To use this function you n eed to t urn the switch on,

go to Set ting s > Securit y & location > Screen

lock

3. Turn the Fingerprint switch on.

9.3 Face Recognition

You can use Face recognition to unlock your device.

From the Home screen, touch

recognition and follow the instructions to set up face

recognition.

> Settings > Face

20

Safety and Use

We recommend that you read this chapter carefully before

using your mobile phone. The manufacturer disclaims any

liability for damage, which may result as a consequence of

improper use or use contrary to the instructions contained

herein.

Trafc Safety

Given that studies show that using a mobile device while driving

a vehicle constitutes a real risk, even when the hands-free kit

is used (car kit, headset...), drivers are requested to refrain

from using their mobile device when the vehicle is not parked.

Check the laws and regulations on the use of wireless mobile

devices and their accessories in the areas where you drive.

Always obey them. The use of these devices may be prohibited

or restricted in certain areas.

When driving, do not use your mobile device and headset

to listen to music or to the radio. Using a headset can be

dangerous and forbidden in some areas.

When switched on, your mobile device emits electromagnetic

waves that can interfere with the vehicle’s electronic systems

such as ABS anti-lock brakes or airbags. To ensure that there

is no problem:

• Do not place your mobile device on top of the dashboard

or within an airbag deployment area,

• Check with your car dealer or the car manufacturer to

make sure that the car’s electronic devices are shielded from

mobile device RF energy.

21

Conditions of Use

You are advised to switch off the mobile device from time to

time to optimize its performance.

Remember to abide by local authority rules of mobile device

use on aircrafts.

Operational Warnings: Obey all posted signs when using

mobile devices in public areas.

• Turn off your mobile device in any location where posted

notices instruct you to do so. In an aircraft, turn off your

mobile device whenever instructed to do so by airline staff.

If your mobile device offers an airplane mode or similar

feature, consult airline staff about using it in flight.

• Switch the mobile device off when you are in health care

facilities, except in designated areas. As with many other

types of equipment now in regular use, mobile devices can

interfere with other electrical or electronic devices, or

equipment using radio frequency.

• Switch the mobile device off when you are near gas or

flammable liquids. Strictly obey all signs and instructions

posted in a fuel depot, gas station, or chemical plant, or in

any potentially explosive atmosphere.

• When the mobile device is switched on, it should be kept

at least 15 cm from any medical device such as a pacemaker

or insulin pump. In particular when using the mobile device

you should hold it against the ear on the opposite side to

the device, if any.

Note: Using your device in landscape mode with polarized

sunglasses on may cut light from the screen. Take your polarized

sunglasses off or use your device in portrait orientation to

continue use.

22

Read and follow the directions from the manufacturer of your

implantable medical device. If you have any questions about

using your mobile device with your implantable medical device,

consult your healthcare provider.

It is recommended to have proper supervision while small

children use your mobile device.

Do not attempt to disassemble your phone. If you disassemble

your phone, the warranty will not apply.

Always handle your mobile device with care and keep it in a

clean and dust-free place.

Do not allow your mobile device to be exposed to adverse

weather or environmental conditions (moisture, humidity, rain,

inltration of liquids, dust, sea air, etc.). The manufacturer’s

recommended operating temperature range is 0°C (32°F) to

+50°C (122°F)

Note: The max value depends on the device condition,

materials around it, and the housing paint and texture.

Over 50°C (122°F) the legibility of the mobile device’s display

may be impaired, though this is temporary and not serious.

Do not open or attempt to paint or repair your mobile device.

Do not drop, throw or try to bend your mobile device.

Do not use the mobile device if the screen is damaged, cracked,

or broken to avoid any injury.

Use only batteries, battery chargers, and accessories which are

recommended by TCL Communication Technology Holdings

Limited and its afliates and are compatible with your mobile

device model. TCL Communication Technology Holdings

Limited and its afliates disclaim any liability for damage caused

by the use of other chargers or batteries.

23

Your mobile device should not be disposed in municipal

waste. Please check local regulations for disposal of electronic

products.

Remember to make back-up copies or keep a written record of

all important information stored in your mobile device.

Some people may suffer epileptic seizures or blackouts when

playing video games. These seizures or blackouts may occur

even if a person never had a previous seizure or blackout. If

you have experienced seizures or blackouts, or if you have a

family history of such occurrences, please consult your doctor

before playing video games on your mobile device. Parents

should monitor their children’s use of video games or other

features that incorporate ashing lights on the mobile devices.

All persons should discontinue use and consult a doctor

if any of the following symptoms occur: convulsion, eye or

muscle twitching, loss of awareness, involuntary movements, or

disorientation. To limit the likelihood of such symptoms, please

take the following safety precautions:

• Play at the farthest distance possible from the screen.

When you play games on your mobile device, you may

experience occasional discomfort in your hands, arms,

shoulders, neck, or other parts of your body. Follow these

instructions to avoid problems, such as tendinitis, carpal tunnel

syndrome, or other musculoskeletal disorders:

• Take a minimum of a 15-minute break every hour of game

playing.

• If your hands, wrists, or arms become tired or sore while

playing, stop and rest for several hours before playing again.

• If you continue to have sore hands, wrists, or arms during or

after playing, stop the game and see a doctor.

24

PROTECT YOUR HEARING

To prevent possible hearing damage, do not

listen at high volume levels for long periods.

Exercise caution when holding your device near

your ear while the loudspeaker is in use.

Privacy

Please note that you must respect the laws and regulations of

your jurisdiction or other jurisdiction(s) where you will use

your mobile device regarding taking photographs and recording

sounds with your mobile device. Pursuant to such laws and

regulations, it may be strictly forbidden to take photographs

and/or to record the voices of other people or any of their

personal attributes, and reproduce or distribute them, as this

may be considered to be an invasion of privacy.

It is the user’s sole responsibility to ensure that prior

authorization be obtained, if necessary, in order to record

private or condential conversations or take a photograph of

another person; the manufacturer, the seller or vendor of your

mobile device (including the operator) disclaim any liability

which may result from the improper use of the mobile device.

Battery and Accessories

Following air regulation, if the battery of your product is not

charged, please charge first.

Before removing the battery from your device, make sure that

the device is switched off.

Observe the following precautions for battery use:

• Do not attempt to open the battery (due to the risk of

toxic fumes and burns).

25

• Do not puncture, disassemble or cause a short-circuit in

a battery.

• Do not burn or dispose of a used battery in household

garbage or store it at temperatures above 60ºC.

• Do not disassemble or open crush, bend or deform,

puncture or shred.

• Do not modify or remanufacture, attempt to insert foreign

objects into the battery, immerse or expose to water or

other liquids, expose to fire, explosion or other hazard

Products that have the below symbol must be taken to

collection points at the end of their life:

• Municipal waste disposal centers with specific

bins for these items of equipment.

• Collection bins at points of sale.

They will then be recycled, preventing substances being

disposed of in the environment, so that their components

can be reused.

In European Union countries:

These collection points are accessible free of charge. All

products with this symbol must be brought to these collection

points.

In non-European Union jurisdictions:

Equipment with this symbol are not be thrown into ordinary

bins if your jurisdiction or your region has suitable recycling

and collection facilities; instead they are to be taken to

collection points for them to be recycled.

In the United States you may learn more about CTIA’s

Recycling Program at http://www.recyclewirelessphones.com

26

CAUTION: IF BATTERY IS REPLACED BY AN INCORRECT

TYPE, DEVICE MIGHT EXPLODE. DISPOSE USED BATTERIES

ACCORDING TO THE INSTRUCTION.

Chargers

Home A.C./ Travel chargers will operate within the temperature

range of: 0°C (32°F) to 45°C (113°F).

The chargers designed for your mobile device meet with the

standard for safety of information technology equipment and

ofce equipment use. Due to different applicable electrical

specications, a charger you purchased in one jurisdiction may

not work in another jurisdiction. They should be used for this

purpose only.

The charger shall be installed near the device and shall be

easily accessible.

Travel charger: 100-240V, 50/60Hz, 0.6A

Output: 5V, 2A /9V, 1.67A

Radio Waves

THIS MOBILE DEVICE MEETS THE GOVERNMENT’S

REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

Your mobile device is a radio transmitter and receiver. It

is designed and manufactured not to exceed the emission

limits for exposure to radio-frequency (RF) energy. These

limits are part of comprehensive guidelines and establish

permitted levels of RF energy for the general population.

The guidelines are based on standards that were developed

by independent scientic organizations through periodic and

thorough evaluation of scientic studies. These guidelines

include a substantial safety margin designed to ensure the safety

27

of all persons, regardless of age and health.

The exposure standard for mobile devices employs a unit of

measurement known as the Specic Absorption Rate, or SAR.

The SAR limit set by public authorities such as the Federal

Communications Commission of the US Government (FCC),

or by Industry Canada, is 1.6 W/kg averaged over 1 gram

of body tissue. Tests for SAR are conducted using standard

operating positions with the mobile device transmitting at

its highest certied power level in all tested frequency bands.

The FCC has granted an Equipment Authorization for this

model device with all reported SAR levels evaluated as

in compliance with the FCC RF exposure guidelines. SAR

information on this model device is on file with the FCC and

can be found under the Display Grant section of www.fcc.gov/

oet/ea/fccid after searching on FCC ID:2ACCJBT09.

Although the SAR is determined at the highest certied power

level, the actual SAR level of the mobile device while operating

can be well below the maximum value. This is because the

mobile device is designed to operate at multiple power levels

so as to use only the power required to reach the network.

In general, the closer you are to a wireless base station

antenna, the lower the power output of the mobile device.

Before a mobile device model is available for sale to the public,

compliance with national regulations and standards must be

shown. The highest SAR value for this model mobile phone

when tested is 1.03 W/Kg for use at the ear and 1.18 W/Kg for

use close to the body.

While there may be differences between the SAR levels of

various mobile devices and at various positions, they all meet

the government requirement for RF exposure. For body-worn

operation, the device has been tested when positioned a

28

minimum of 15 mm from the body without any metal parts

in the vicinity of the device or when properly used with an

appropriate accessory and worn on the body. Use of other

accessories may not ensure compliance with FCC RF exposure

guidelines. Additional information on SAR can be found on the

Cellular Telecommunications & Internet Association (CTIA)

Web site: http://www.phonefacts.net

The World Health Organization (WHO) considers that present

scientic information does not indicate the need for any

special precautions for use of mobile devices. If individuals

are concerned, they might choose to limit their own or their

children’s RF exposure by limiting the length of calls, or using

“hands-free” devices to keep mobile devices away from the

head and body. (fact sheet n°193). Additional WHO information

about electromagnetic elds and public health are available on

the following website: http://www.who.int/peh-emf.

Note: This equipment has been tested and found to comply

with the limits for a Class B digital device pursuant to

part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in

a residential installation. This equipment generates, uses and

can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no

guarantee that interference to radio or television reception,

which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by

one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

• Connect the equipment into an outlet on a circuit different

29

from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician

for help.

• Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

For the receiver devices associated with the operation of

a licensed radio service (e.g. FM broadcast), they bear the

following statement:

This device complies with Part 15 of the FCC Rules. Operation

is subject to the condition that this device does not cause

harmful interference.

For other devices, they bear the following statement:

This device complies with Part 15 of the FCC Rules. Operation

is subject to the following two conditions:

(1) This device may not cause harmful interference
(2) This device must accept any interference received, including

interference that may cause undesired operation.

Your mobile device is equipped with a built-in antenna. For

optimal operation, you should avoid touching it or degrading it.

As mobile devices offer a range of functions, they can be used

in positions other than against your ear. In such circumstances

the device will be compliant with the guidelines when used with

headset or USB data cable. If you are using another accessory

ensure that whatever product is used is free of any metal and

that it positions the mobile device at least 15 mm away from

the body.

30

Licenses

microSD logo is a trademark of SD-3C, LLC.

The Bluetooth® word mark and logos are

owned by the Bluetooth SIG, Inc. and any use of

such marks by TCL Communication Technology

Holdings Limited and its affiliates is under

license. Other trademarks and trade names are

those of their respective owners.

Alcatel 6062W Bluetooth® Declaration
ID D037883

The Wi-Fi Logo is a certification mark of the

Wi-Fi Alliance.

The 5150-5350 MHz band is restricted to

indoor use only for the following countries:

BE BG CZ DK DE EE IE

LT LU HU MT NL AT PL

EL ES FR HR IT CY LV

PT RO SI SK FI SE UK

NO IS LI CH TR

You have purchased a product which uses the open source

(http://opensource.org/) programs mtd, msdosfs, netfilter/

iptables and initrd in object code and other open source

programs licensed under the GNU General Public License

and Apache License. We will provide you with a complete

copy of the corresponding source codes upon request within

a period of three years from the distribution of the product

by TCL Communication Technology Holdings Limited. You

may download the source codes from http://sourceforge.net/

31

projects/alcatel/files/. The provision of the source code is free

of charge from Internet.

Hearing Aid Compatibility

Your mobile phone is rated, to assist hearing device users

in finding mobile phones that may be compatible with their

hearing devices.

This device is HAC M4&T3 compatible. Reference ANSI

C63.19-2011

For more information please visit our website:

https://us.alcatelmobile.com

FCC ID: 2ACCJBT09

32

General Information

• Website: https://us.alcatelmobile.com

• Facebook:https://www.facebook.com/alcatelmobileus

• Twitter: https://twitter.com/alcatelmobileus

• Hotline Number : In the United States, call 855-368-0829

for technical support.

On our In tern et site , you will find our FAQ (Fre quent ly

Asked Q uest ions) section. You can also cont act us by e -ma il

to ask any questions yo u may have .

An electron ic vers ion of this user guide is available in E nglis h

and oth er language s according to av ailabilit y on our we bsit e:

https://us.alcatelmobile.com

Your phone i s a tran sceiver that o pera tes on G SM in

quad-band (850/ 900 /1800/1900 MHz), U MTS in quad-band

(B1/2/4/5 ), or LTE in hexa -ban d B2/4/12/5/66/71.

Company Address:

5/F, Building 22 E, 22 S cien ce Park E ast Ave nue, H ong Kong

Scien ce Par k, Sha tin, N T, Hong Kong

Disclaimer

There m ay be cer tain differences bet ween t he user m anua l

description and the device’s operation, depending on the

soft ware release of your d evice or s pecific op erat or

services.

TCL Communication Technology Holdings Limited shall not be

held legally responsible for such differences, if any, nor for their

potential consequences, which responsibility shall be borne by

the operator exclusively.

33

Metro® by T-Mobile Information

Service

You will need the following information when activating service:

• Your name, ad dress a nd an eight-digit n umber that

you will u se to access your accoun t (your p erso nal

identication number “PIN”).

• Your serial number (IMEI) and SIM card number. If your

phone has a removable battery, to locate the serial number,

remove the phone from the box and remove the battery

cover from the phone. The serial number is located near the

bar code. It will be either 14 or 18 digits. If your phone does

not have a removable battery, check the box label or phone

settings to locate the serial number. The SIM card number

can be located below the bottom bar code on the back of

the SIM card holder.

• Your choice of Metro plan and services including unlimited

data, talk and text plans.

• Install the battery, if applicable, and SIM card in your new

phone by following the step by step instructions in this

phone’s User Guide.

• Once your phone is powered up, dial 1.888.8metro8

(1.888.863.8768) to connect with an activation

representative who will assist you in activating your

phone. You can also activate your phone online by visiting

metropcs.com. (As soon as your service is activated, be sure

to fully charge the phone’s battery before using it again.)

Don’t hesitate to ask your Metro representative for more

information on additional features and services or visit

metropcs.com.

34

Account Detail:

• Text Message Reminder. Metro pr ovide s a text

message reminder o n your phone before paym ent is due.

• E-statement. View yo ur sta teme nt summ ary online .

(Only av ailab le in sel ect st ates.)

• Call Detail. View yo ur call d etai l onlin e for a lis ting of

all loc al calls made d uring t he ser vice c ycle. (Additional

charge applies.)

Payment Options:

There are several ways to pay for your Metro service.

• Auto Pay. Your credit o r debit card is automatica lly

debit ed two d ays bef ore payment is d ue.

• Express Pay. Pay by credi t or deb it card o nline a t

metropcs.com.

• By Mail. Inc lude your accou nt numb er and phone

numbe r on your c heck or m oney order and m ail to:

Metro b y T-Mobi le, P.O. Box 5119, Carol Strea m, IL

6019 7-5119.

• B y Phone v ia Automate d Syste m. Pay by c redit

or debi t card fr om your Metro ph one by di aling

1.888.8metro8. (Convenience fee applies.)

• Store Payment Machine.* Accept s cash, debit or

credi t card (wi th PIN). (Conve nience fee applies .)

• Over the Counter.* Pay at an A uthorized P aymen t

Locat ion with cas h, che ck, credit or d ebit c ard.

• eWallet. Sign up fo r MyAcco unt through

metro pcs.c om and cr eate yo ur own secure eWallet

where yo u can sa fely store ca rds for q uick payment a nd

set up au to pay.

• Text to Pay. The secure a nd eas y way to pay your

35

month ly Metro ser vice. Regist er your credit o r debit card

with t he Met ro

®

by T-Mobile eWalle t serv ice and s imply

respo nd to a text from PAYNOW ( 729699) to pay.

* Not available at all locations.

®

MyMetro

• Manage your Metr o account right on your ph one.

By dialing any of the customer service numbers you can change

your rate plan, change your features and pay for service. Just

follow the instructions on your phone.

For Assistance:

Please visit your local Metro store or refer to the following

options if you need additional assistance.

• Sign up for MyAccount to view account details, check your

balance, make a payment, manage eWallet and more.

• Metro® by T-Mobile automated customer service from

any phone: 1.888.8metro8 and follow the prompts

(1.888.863.8768)

• Online information: metropcs.com

Please follow us at:

@metrobytmobile facebook.com/Metrobytmobile

Copyright: Metro, MetroPCS and other words, slogans,

designs and devices are registered or unregistered trademarks

of T-Mobile USA, Inc. Copyright © 2019 T-Mobile USA, Inc.

All other trademarks and other intellectual property are the

properties of their respective owners.

Your device may not work if you alter its original software.

This device will only operate with firmware versions that have

been approved for use by Metro and the device manufacturer.

If unauthorized firmware is placed on the device it will not

function.

36

Hearing aid compatibility: This phone has been tested

and rated for use with hearing aids for some of the wireless

technologies that it uses. However, there may be some newer

wireless technologies used in this phone that have not been

tested yet for use with hearing aids. It is important to try the

different features of this phone thoroughly and in different

locations, using your hearing aid or cochlear implant, to

determine if you hear any interfering noise. Consult your

service provider or the manufacturer of this phone for

information on hearing aid compatibility. If you have questions

about return or exchange policies, consult your service

provider or phone retailer.

Your phone’s GPS system is enabled by default in order to

permit use of planned future services; see your phone’s manual

for instructions should you wish to disable your GPS for non-

911 purposes.

Metro Terms and Conditions of Service

For the most recent and up-to-date version of the Metro

Terms

and Conditions of Service to which you agree and will be

bound when you activate, use, change or pay for your Metro®

by T-Mobile service, please visit metropcs.com/terms.

Welcome to Metro. We are pleased that you have selected us

as your wireless carrier. Our Terms and Conditions of Service

are available at https://www.metropcs.com/terms-conditions/

terms-conditions-service.html. These Terms and Conditions of

Service apply to all devices and wireless services provided by

us to you and consist of several parts, which may be amended

from time to time.

In the event that the terms and conditions relating to a feature

you may have selected or may be included in your Rate Plan

conflict with the Metro Terms and Conditions of Service, the

37

Metro Terms and Conditions of Service shall control.

By: (a) giving us a written or electronic signature or telling

us orally that you accept the Metro Terms and Conditions of

Service; (b) activating Service (if you are a new subscriber); (c)

using your Service after your Service is activated or after you

make a change or addition to your Service; (d) paying for the

Service; or (e) failing to activate Service within 30 days after

the purchase of your wireless device, unless you return your

wireless device within Metro’s applicable return period, you

agree to the Metro Terms and Conditions of Service and the

terms and conditions of service and use related to any feature

you may have selected or may be included in your Rate Plan,

including, but not limited to:

• You waive your right to a jury trial in disputes with Metro;

• Your disputes with Metro will be decided by an arbitrator;

• You waive your right to institute or participate in class

action litigation against Metro;

• You will provide Metro with accurate information about

yourself;

• Metro may communicate with you from time to time about

your Service;

• You will pay all taxes and regulatory fees even if your rate

plan is inclusive of taxes and regulatory fees; and

• Metro may terminate your Service if you fail to timely

pay for your Service or violate the Terms and Conditions
of Service in any way, including abuse of the Service or

violations of applicable laws.

Customer Service. If you have any questions regarding

your Service or information in this Agreement, you

may call our activation center at 1-888-8metro8

(1.888.863.8768).

38

Billing for Premium and Third-Party Services

California Residents Only

Certain parties besides Metro have the ability to place

charges on your bill for premium services. You may access

these services and authorize the placement of charges on

your bill through your phone or online account. Metro also

provides customers, at no additional cost, with the ability to

restrict the placement of charges for premium and third-party

services on your account. Contact customer care or go to

www.metropcs.com/blocking for more information.

Wi-Fi Calling

Wi-Fi Calling allows you to make and receive phone calls and

messages over a Wi-Fi connection.

Important! You must have an E911 address registered with

your account in order to use Wi-Fi Calling. You can register

an E911 address via the myMetro

®

Android™ app that is

either preinstalled on your phone, or available for download

from the Google Play™ Store. If you do not have an Android

smartphone, you can call 611 to update the address.

39

12 Month Limited Warranty

For Warranty information and support, please visit

https://us.alcatelmobile.com/warranty/. You can also call Alcatel

[US] Customer Support at 1-855-368-0829 to request a hard

copy of the warranty.

Recycling Information

For more information on Electronic Recycling:

1) Visit Alcatel Electronic Recycling Program website at

https://us.alcatelmobile.com/accessibility-compliance/

electronic-recycling-program/, or

2) Call Alcatel US Customer Support at 1-855-368-0829.

Battery Recycling (USA & Canada):

Alcatel partners with Call2Recycle® to offer a safe and

convenient battery recycling program. For more information

on our Battery Recycling Program, please visit the USA and

Canada website at https://us.alcatelmobile.com/accessibility-

compliance/battery-recycling/ and https://ca.alcatelmobile.com/

accessibility-compliance/battery-recycling/.

40

Troubleshooting

Before contacting the service center, here are some instructions

to help you troubleshoot your device:

• You are advised to fully charge the battery for optimal

operation.

• Avoid storing large amounts of data on your phone as this

may affect its performance.

• Update your phone's software via the Updates application.

Or you can touch Settings > System > About phone >

System Updates to update software.

• Reset your phone via Factory reset. You can touch

Settings > System > Reset options > Erase all data

(Factory reset), and then touch RESET PHONE.

and carry out the following checks:

My phone can't be switched on or is frozen

• Check the battery power level and charge for at least 20

minutes.

• If it still does not work, please reset the phone using the

Power key and the Volume up key.

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

My phone turns off by itself

• Check that your screen is locked when you are not using

your phone, and make sure the Powe r key is not mis-

contacted due to unlocked screen.

• Check the battery charge level.

My phone can't charge properly

• Make sure that your battery is not completely discharged;

if the battery power has been empty for a long time, it

may take around 20 minutes to display the battery charger

indicator on the screen.

41

• Make sure charging is carried out under normal conditions

(0°C (32°F) to +50°C (122°F)).

• When abroad, check that the voltage input is compatible.

My phone can't connect to a network or "No service"

is displayed

• Try connecting in another location.

• Verify the network coverage with your service provider.

• Check with your service provider that your SIM card is

valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded.

My phone can't connect to the internet

• Check that the IMEI number (press *#06#) is the same as

the one printed on your warranty card or box.

• Make sure that the internet access service of your SIM card

is available.

• Check your phone's internet connection settings.

• Make sure that you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure that the SIM card has been correctly inserted

(see "Inserting or removing the SIM card").

• Make sure that the chip on your SIM card is not damaged.

• Make sure that the service of your SIM card is available.

My phone can't make outgoing calls

• Make sure that you have dialed a valid number and have

touched Call.

• For international calls, check the country and area codes.

• Make sure that your phone is connected to a network, and

the network is not overloaded or unavailable.

• Check your subscription status with your operator (credit,

SIM card valid, etc.).

42

• Make sure that you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

My phone can't receive incoming calls

• Make sure that your phone is switched on and connected to

a network (check for overloaded or unavailable network).

• Check your subscription status with your operator (credit,

SIM card valid, etc.).

• Make sure that you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in airplane mode.

The caller’s name/number doesn't appear when a call

is received

• Check that you have subscribed to this service with your

operator.

• Your caller may have concealed his name or number.

I can't find my contacts

• Make sure that your SIM card is not broken.

• Make sure that your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the Volume

up/down key.

• Check the network strength. Move to a location with

stronger signal strength.

• Make sure that the receiver, connector, or speaker on your phone

is clean.

I can't use the features described in the manual

• Check with your operator to make sure that your

subscription includes this service.

• Make sure that this feature doesn't require an Alcatel

accessory.

43

When I select a number from my contacts, the

number can't be dialed

• Make sure that you have correctly recorded the number in

your file.

• Make sure that you have selected the country code when calling

an international number.

I can't add a contact

• Make sure that your SIM card contacts are not full; delete

some files or save the files to the phone.

My callers can't leave messages on my voicemail

• Contact your network operator to check service availability.

I can't access my voicemail

• Make sure that your operator’s voicemail number is

correctly entered in "Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone memory as it might be full.

• Contact your network operator to check service availability

and MMS parameters.

• Verify the server center number or your MMS profile with

your operator.

• The server center may be swamped. Try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK

(Personal Unblocking Key) code.

I can't connect my phone to my computer

• Check that your USB driver is installed properly.

• Check that you have marked the USB debugging checkbox.

• Make sure that you’re using the right cable from the box.

44

I can't download new files

• Make sure that there is sufficient phone storage space for

your download.

• Select the microSD card as the location to store downloaded

files.

• Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is

visible to other users.

• Make sure that the two phones are within Bluetooth’s detection

range.

The battery drains too fast

• Make sure that you follow the complete charge time with

default charger (minimum 140 minutes).

• After a partial charge, the battery level indicator may not

be exact. Wait for at least 20 minutes after removing the

charger to obtain an exact indication.

• Adjust the brightness of the screen as appropriate.

• Extend the email auto-check interval for as long as possible.

• Update news and weather information on manual demand,

or increase their auto-check interval.

• Exit background-running applications if they are not being

used for extended periods of time.

• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone becomes warm following prolonged calls,

game playing, internet surfing, or running other

complex applications

• This heating is a normal consequence of the CPU handling

excessive data. Ending the above actions will make your

phone return to normal temperature.

After Factory reset is performed, I can't use my

45

phone without entering Google Account credentials

• After reset is performed, you must enter the original

Google Account credentials that were used on this phone.

• If you don’t remember your Google Account credentials,

complete Google Account recovery procedures.

• If you still cannot access your phone, apply to the authorized

repair center, but remember that it will not be regarded as

warranty case.

The phone doesn't ring when a call or message arrives

• Make sure that Do Not Disturb mode (go to Settings

> Sound & notification > Do Not Disturb) is not

activated.

• Press the Volume up/down key to adjust volume.

I forget some passwords/codes/keys on phone

• Perform Factory reset.

• If you still cannot access your phone, apply to the authorized

repair center, but remember that it will not be regarded as

warranty case.

Alcatel is a trademark of Nokia used under license by

TCL Communication Technology Holdings Limited.

© 2019 TCT Mobile Limited. All rights reserved.

TCL Communication Technology Holdings Limited

reserves the right to alter material or technical

specification without prior notice.

46