Alcatel 5002A, 5002J Operation Manual
For more information on how to use the phone, please go to www.alcatelmobile.com and download the
complete user manual. The website will also provide you with answers to frequently asked questions, let
you upgrade the software via Mobile Upgrade, and so much more.
Note:
This is a user manual for Alcatel 1B 5002A/5002J.
Help
The following resources will provide you with answers to more FAQs
along with additional software, and service information.
Consulting FAQ
Go to
https://www.alcatelmobile.com/support/
Updating your phone’s software
Update through the System update menu on your device.
To download the software update tool onto your PC, go to
https://www.alcatelmobile.com/support/software-drivers/
Finding your serial number or IMEI
You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Alternatively, go to Settings >
System > About phone > Status on your phone.
Obtaining warranty service
First follow the advice in this guide. Then check hotlines and repair centre
information through
https://www.alcatelmobile.com/contact-us/
Viewing legal information
On the phone, go to Settings > System > About phone > Legal information.
Using ONETOUCH Cloud
Open Support Centre, then touch More info. For an online User Centre
tutorial (may not be available in all areas), go to
https://www.alcatelmobile.com/support/faq/
Using other alcatel apps
Go to
https://www.alcatelmobile.com/support/app-services/
1 2
Table of Contents
Safety and use ..................................................................... 6
Radio waves ....................................................................... 13
Licenses ............................................................................... 20
General information ......................................................... 24
1 Your mobile ................................................................26
1.1 Keys and connectors ......................................26
1.2 Getting started ................................................29
1.3 Home screen ....................................................33
2 Text input ...................................................................42
2.1 Using the onscreen keyboard ......................42
2.2 Text editing .......................................................44
3 Phone, Call logs and Contacts ...............................45
3.1 Phone ................................................................45
3.2 Call logs .............................................................50
3.3 Contacts ............................................................51
4 Messages .................................................................... 58
4.1 Write a new message ....................................58
4.2 Manage messages...........................................60
5 Multimedia applications .........................................61
5.1 Camera ..............................................................61
5.2 Gallery ...............................................................65
5.3 Music .................................................................70
6 Calendar and Clock .................................................. 71
6.1 Calendar ............................................................71
6.2 Clock ..................................................................73
7 Others ......................................................................... 76
7.1 Support Centre ................................................76
7.2 Other applications ..........................................76
8 Google applications ................................................. 77
8.1 Google Go ........................................................77
8.2 Gmail ..................................................................77
8.3 Maps ..................................................................78
8.4 YouTube .............................................................78
8.5 Play Store ..........................................................78
8.6 Duo ....................................................................79
8.7 Gallery ...............................................................79
8.8 Assistant ...........................................................79
8.9 Files ....................................................................80
9 Settings ....................................................................... 81
9.1 Network & internet ........................................81
9.2 Bluetooth & device connection ...................86
9.3 Display ...............................................................89
9.4 Home screen & wallpapers ..........................90
9.5 Sound.................................................................91
9.6 Advanced features ..........................................92
9.7 Smart Manager ................................................92
9.8 Security .............................................................93
9.9 Location ............................................................94
9.10 Privacy ...............................................................94
9.11 Apps ...................................................................94
9.12 Storage ..............................................................94
9.13 Accounts ...........................................................95
9.14 Digital Wellbeing & parental controls ........95
9.15 Google ...............................................................95
9.16 Accessibility ......................................................96
9.17 System ...............................................................96
10 Making the most of your phone ........................... 98
10.1 FOTA Upgrade .................................................98
11 Accessories ................................................................99
12 Warranty .................................................................. 100
13 Troubleshooting ..................................................... 103
14 Specifications ......................................................... 112
3 4
www.sar-ck.com
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone near
your ear while the loudspeaker is in use.
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in
the Radio waves section.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 15 mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.
5 6
Safety and use ...............................
We recommend that you read this chapter carefully
before using your phone. The manufacturer disclaims
any liability for damage, which may result as a
consequence of improper use or use contrary to the
instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a phone while
driving a vehicle constitutes a real risk, even when the
hands-free kit is used (car kit, headset...), drivers are
requested to refrain from using their phone when the
vehicle is not parked. Check the laws and regulations
on the use of wireless phones and their accessories
in the areas where you drive. Always obey them. The
use of these devices may be prohibited or restricted in
certain areas.
• CONDITIONS OF USE:
• You are advised to switch off the phone from time to
time to optimize its performance;
• Remember to abide by local authority rules of mobile
phone use on aircrafts;
• If your phone is a unibody device, where the back
cover and battery are not removable, disassembling
the phone will void your warranty. Disassembling
the phone can cause bodily injury if the battery is
punctured;
• Always handle your phone with care and keep it in a
clean and dust-free place;
• Do not allow your phone to be exposed to adverse
weather or environmental conditions, such as
moisture, humidity, rain, infiltration of liquids, dust,
sea air, etc. The manufacturer’s recommended
operating temperature range is -10°C (14°F) to
+45°C (113°F). At over 45°C (113°F), the legibility
of the phone’s display may be temporarily impaired;
• Do not open, dismantle, or attempt to repair your
phone yourself;
• Do not drop, throw, or bend your phone;
• Use only batteries, battery chargers, and accessories
which are recommended by TCL Communication Ltd.
and its affiliates and are compatible with your phone
model. TCL Communication Ltd. and its affiliates
disclaim any liability for damage caused by the use of
other chargers or batteries;
• Your phone should not be disposed of in a municipal
waste. Please check local regulations for disposal of
electronic products;
• Remember to make backup copies or keep a written
record of all important information stored on your
phone;
• Some people may suffer epileptic seizures or blackouts
when exposed to flashing lights, or when playing video
games. These seizures or blackouts may occur even if
a person never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if
you have a family history of such occurrences, please
consult your doctor before playing video games on
your phone or enabling a flashing-lights feature on
your phone;
• Parents should monitor their children’s use of video
games or other features that incorporate flashing
lights on the phones. All persons should discontinue
use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, orientation, or movements.
7 8
• PRIVACY:
Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your
phone. Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/or to
record the voices of other people or any of their
personal attributes, and reproduce or distribute them,
as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior
authorization has been obtained, if necessary, in order
to record private or confidential conversations or take
a photograph of another person; the manufacturer, the
seller or vendor of your phone (including the carrier)
disclaim any liability which may result from improper
use of the phone.
• BATTERY:
For a non-unibody device:
Observe the following precautions:
• Do not attempt to open the battery (due to the risk
of toxic fumes and burns);
• Do not puncture, disassemble, or cause a short
circuit in the battery;
• Do not burn or dispose of a used battery in household
garbage or store it at temperatures above 60°C
(140°F).
Batteries must be disposed of in accordance with
locally applicable environmental regulations. Only
use the battery for the purpose for which it was
designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its
affiliates.
For a non-unibody device with a non-removable
battery:
Observe the following precautions:
• Do not attempt to eject, replace, or open the battery;
• Do not puncture, disassemble, or cause a short
circuit in the battery;
• Do not burn or dispose of your phone in household
garbage or store it at temperature above 60°C
(140°F).
Phone and battery must be disposed of in accordance
with locally applicable environmental regulations.
For a unibody device:
Observe the following precautions:
• Do not attempt to open the back cover;
• Do not attempt to eject, replace, or open the battery;
• Do not puncture the back cover of your phone;
9 10
• Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C
(140°F);
Phone and battery as a unibody device must be disposed
of in accordance with locally applicable environmental
regulations.
This symbol on your phone, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:
• Municipal waste disposal centers with specific bins
for these types of equipment;
• Collection bins at points of sale.
They will then be recycled, preventing substances
being disposed of in the environment, so that their
components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these
collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be
thrown into ordinary bins if your jurisdiction or your
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for
them to be recycled.
In the United States you may learn more about CTIA’s
Recycling Program at http://www.gowirelessgogreen.
org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE
OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
WARNING: This product contains chemicals known to
the State of California to cause cancer and birth defects
or other reproductive harm.
• CHARGERS:
Home A.C./ Travel chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard
for safety of information technology equipment and
office equipment use. Due to different applicable
electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They
should be used for this purpose only.
Characteristics of power supply (depending on the
country):
Travel charger1:Input:100-240V,50/60Hz, 0.2A
Output:5.0V, 1A
Battery: Lithium 3000mAh
11 12
Radio waves ...................................
THIS PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission
limits for exposure to radio-frequency (RF) energy.
These limits are part of comprehensive guidelines and
establish permitted levels of RF energy for the general
population. The guidelines are based on standards that
were developed by independent scientific organizations
through periodic and thorough evaluation of scientific
studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons,
regardless of age and health.
The exposure standard for phones employs a unit of
measurement known as the Specific Absorption Rate,
or SAR. The SAR limit set by public authorities such
as the Federal Communications Commission of the
US Government (FCC), or by Innovation, Science and
Economic Development Canada (ISEDC), is 1.6 W/kg
averaged over 1 gram of body tissue. Tests for SAR are
conducted using standard operating positions with the
phone transmitting at its highest certified power level
in all tested frequency bands.
This device is complied with SAR for general population /
uncontrolled exposure limits in ANSI/IEEE C95.11992 and had been tested in accordance with the
measurement methods and procedures specified in
IEEE1528.
The FCC has granted an Equipment Authorization for
this model phone with all reported SAR levels evaluated
as in compliance with the FCC RF exposure guidelines.
SAR information on this model phone is on file with the
FCC and can be found under the Display Grant section
of www.fcc.gov/oet/ea/fccid after searching on FCC ID :
2ACCJH118
Although the SAR is determined at the highest certified
power level, the actual SAR level of the phone while
operating can be well below the maximum value. This
is because the phone is designed to operate at multiple
power levels so as to use only the power required
to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the
power output of the phone. Before a phone model is
available for sale to the public, compliance with national
regulations and standards must be shown.
The highest SAR value for this model phone when
tested is 0.6 W/Kg for use at the ear and 1.32 W/Kg
for use close to the body.
13 14
While there may be differences between the SAR
levels of various phones and at various positions, they
all meet the government requirement for RF exposure.
For body-worn operation, the phone meets FCC RF
exposure guidelines provided that it is used with a nonmetallic accessory with the handset at least 15 mm
from the body.
Use of other accessories may not ensure compliance
with FCC RF exposure guidelines.
Additional information on SAR can be found on the
Cellular Telecommunications & Internet Association
(CTIA) Web site: http://www.ctia.org/
The World Health Organization (WHO) considers that
present scientific information does not indicate the
need for any special precautions for use of phones. If
individuals are concerned, they may choose to limit
their own or their children’s RF exposure by limiting the
length of calls, or using “hands-free” devices to keep
phones away from the head and body. Additional WHO
information about electromagnetic fields and public
health are available on the following website: http://
www.who.int/peh-emf.
15 16
Note: This equipment has been tested and found
to comply with the limits for a Class B digital device
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna;
• Increase the separation between the equipment and
receiver;
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected;
• Consult the dealer or an experienced radio/ TV
technician for help.
Changes or modifications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
For the receiver devices associated with the operation
of a licensed radio service (e.g. FM broadcast), they
bear the following statement:
This phone complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
• This device may not cause harmful interference;
• This device must accept any interference received,
including interference that may cause undesired
operation.
Your phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or
degrading it.
As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the device will be compliant with the
guidelines when used with a headset or usb data cable.
If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions
the phone at least 15 mm away from the body.
Please note by using the device some of your
personal data may be shared with the main device.
It is under your own responsibility to protect your
own personal data, not to share with it with any
unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features,
17 18
only connect to trusted Wi-Fi networks. Also when
using your product as a hotspot (where available),
use network security. These precautions will help
prevent unauthorized access to your device. Your
product can store personal information in various
locations including a SIM card, memory card, and
built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away
your product. Choose your apps and updates carefully,
and install from trusted sources only. Some apps can
impact your product’s performance and/or have access
to private information including account details, call
data, location details and network resources.
Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organizational measures to protect all personal data, for
example against unauthorized or unlawful processing
and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a
level of security that is appropriate having regard to
• The technical possibilities available;
• The costs for implementing the measures;
• The risks involved with the processing of the personal
data, and;
• The sensitivity of the personal data processed.
You can access, review, and edit your personal
information at any time by logging into your user
account, visiting your user profile or by contacting us
directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with
evidence of your identity before we can act on your
request.
Licenses ...........................................
microSD Logo is a trademark.
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of
their respective owners.
Alcatel 5002A/5002J Bluetooth Declaration
ID D048577
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Google, the Google logo, Android, the
Android logo, Google Search TM, Google
Maps TM, Gmail TM, YouTube, Google Play
Store, Google Latitude TM, and Hangouts
are trademarks of Google Inc.
TM
19 20
The Android robot is reproduced or modified from
work created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution License (the text will show when you touch
Google legal in Settings > System > About phone >
Legal information)
(1)
.
You have purchased a product which uses the open
source (http://opensource.org/) programs mtd, msdosfs,
netfilter/iptables and initrd in object code and other
open source programs licensed under the GNU General
Public Licence and Apache Licence.
We will provide you with a complete copy of the
corresponding source codes upon request within a
period of three years from the distribution of the
product by TCL Communication Ltd.
You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision
of the source code is free of charge from the internet.
US Information Concerning the Federal Communications
Commission (“FCC”) Requirements for Hearing Aid
Compatibility with Wireless Devices
When wireless devices are used near hearing devices
(such as hearing aids and cochlear implants), users may
detect a buzzing, humming, or whining noise. Some
hearing devices are more immune than others to this
interference, and wireless devices also vary in the
amount of interference that they generate.
The wireless telephone industry has developed ratings
to assist hearing device users in finding wireless devices
that may be compatible with their hearing devices. Not
all wireless devices have been rated. Wireless devices
that are rated will have the rating displayed on the box
together with other relevant approval markings.
The ratings are not guarantees. Results will vary
depending on the user’s hearing device and hearing
loss. If your hearing device is vulnerable to interference,
you may not be able to use a rated wireless device
successfully. Consulting with your hearing health
professional and testing the wireless device with your
hearing device is the best way to evaluate it for your
personal needs.
(1)
May not be available in all countries.
21 22
This smartphone has been tested and rated for use
with hearing aids for some of the wireless technologies
that the smartphone uses. However, other wireless
technologies may be used in this smartphone that
have not been tested for use with hearing aids. It
is important to try the different features of your
smartphone thoroughly and in different locations to
determine if you hear any interfering noise when using
this smartphone with your hearing aid or cochlear
implant. Consult your wireless service provider about
its return and exchange policies, and for information
about hearing aid compatibility.
Hearing aid compatibility rating for this smartphone:
M4 Only.
How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet
FCC requirements and are likely to generate less
interference to hearing devices than wireless devices
that are not labeled. M4 is the better or higher of the
two ratings.
Hearing devices may also be measured for immunity
to this type of interference. Your hearing device
manufacturer or hearing health professional may help
you find results for your hearing device. The more
immune your hearing aid is, the less likely you are to
experience interference noise from wireless devices.
23 24
For more information about the actions that the FCC
has taken with regard to hearing aid compatibility
with wireless devices and other steps that the FCC
has taken to ensure that individuals with disabilities
have access to telecommunications services, visit
www.fcc.gov/cgb/dro.
FCC ID: 2ACCJH118.
General information .....................
• Internet address: www.alcatelmobile.com
• Hotline: See the "SERVICES" leaflet that came with
your phone or go to our website.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East
Avenue, Hong Kong Science Park, Shatin, NT, Hong
Kong
• Electronic labeling path: Touch Settings > System >
Regulatory & safety or press *#07# to find more
information about labeling
On our website, you will find our FAQ (Frequently
Asked Questions) section. You can also contact us by
email to ask any questions you may have.
(1)
This may vary depending on country.
(1)
, such as FCC ID.
Your phone is a transceiver that operates on GSM in quadband (850/900/1800/1900 MHz), UMTS in penta-band
(B1/2/4/5/8) or LTE (B2/3/4/5/7/8/13/17/28/66).
Protection against theft
Your phone is identified by an IMEI (phone serial
number) shown on the packaging label and in the
phone’s memory. We recommend that you note the
number the first time you use your phone by entering
*#06# and keep it in a safe place. It may be requested
by the police or your carrier if your phone is stolen. This
number allows your phone to be blocked preventing a
third person from using it, even with a different SIM
card.
Disclaimer
There may be certain differences between the user
manual description and the phone’s operation,
depending on the software release of your phone or
specific carrier services.
TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall be
borne by the carrier exclusively.
(1)
Contact your service provider to check service availability.
(1)
25 26
Your mobile .............................
1
1.1 Keys and connectors
Headset
connector
The Google
Assistant
Button
Back
button
Micro -USB
connector
Front
camera
Volume
up/down
Power key
Recent
button
Home
button
Back camera
Back flash
Back button
• Touch to go back to the previous screen,
or close a dialog box, options menu, the
Notification panel, etc.
Home button
• From any application or screen, touch to
return to the Home screen.
• Long press to turn on Google Assistant. You
can get help such as getting directions and
restaurant information based on the content
detected on the screen.
Recent Apps button
• Touch to view applications you’ve recently
accessed.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to
select from Restart/Power off/Aeroplane
mode.
• Press and hold the Power key and Volume
down key to take a screenshot.
27 28
• Press and hold the Power key for at least 10
seconds to force reboot.
Volume keys
• Adjust the call volume during a phone call.
• Adjust the media volume while listening to
music or a video, or streaming content.
• Adjust the ringtone volume.
• Mute the ringtone of an incoming call.
• While using the Camera app, press the Volume
up or down key to take a photo or touch and
hold to take several photos.
• Double-press the Volume down key to open
the camera.
• Convenient operations
Touch to switch
between Sound,
vibrate and Mute
Touch to adjust the
volume of media,
calls, ringtones,
alarms or notifications
1.2 Getting started
1.2.1 Setting up
Removing or installing the back cover.
1
1
Installing or removing the battery.
2
2
Insert or remove the microSD card.
3
Insert or remove the SIM card.
4
Single-SIM
5002A
4
3
29 30
Dual-SIM
5002J
Charging the battery
To reduce power consumption and energy waste
4
3
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, GPS,
Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.
Your phone only supports nano-SIM cards. Do
not attempt to insert other SIM types like mini
and micro cards as these may cause damage to
your phone.
31 32
1.2.2 Powering on your phone
Hold down the Power key until the phone powers on,
unlock your phone (Swipe, Pattern, PIN, Password or
Face) if necessary and confirm. The Home screen is
displayed.
1.2.3 Powering off your phone
Press and hold the Power key until options appear, then
select Power off.
1.3 Home screen
You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently
to your Home screen for quick access. Touch the Home
button to switch to the Home screen.
2 3
Status bar
1
• Status/Notification indicators
• Swipe down to open the Notification panel
Google Search bar
4
• Touch 2 to enter text search screen
• Touch 3 to enter voice search screen
Favourites tray applications
5
• Enter the application
• Long press to move or remove applications
1
4
5
33 34
Auto-rotate screen
From the app list, touch Settings > Display > Autorotate screen to enable the function.
1.3.1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Long press
To enter the available options for an item, long press
the item. For example, select a contact in Contacts, long
press this contact, an option list will appear.
Drag
Long press an item and drag it to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications,
images, and web pages. You can slide the screen
horizontally too.
Flick
Similar to swiping, flicking is a lighter and quicker stroke.
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