Alcatel-Lucent 4400 User Manual 2
Alcatel 4400
Advanced Reflexes
User Guide
Advanced Reflexes A l catel User Guide
Alcatel 4400 PABX System
The Alcatel 4400 PABX System provides you with an extensive
range of features that will contribute to better efficiency
around the office. This user guide will help you take full
advantage of these features.
These instructions only refer to Advanced digital telephones.
Should you be using another digital telephone please see the
appropriate digital user guide.
COMPANY TELEPHONE NU MB ER
YOUR EXTENSION NUMBER
INDIAL TO YOUR EXTENSION
EMERGENCY NUMBER
(07) 3864 2111
________________
________________
5555
Alcatel User Guide Advanced
Contents
Feature codes............................................................................................1
Main feature codes..................................................................................1
Feature codes used during a call.......................................................1
General description................................................................................2
The Programmable Keys .......................................................................2
The icons......................................................................................................3
The Display................................................................................................4
Display Keys and the Navigator.........................................................4
Additional optional equipment............................................................5
Telephone layout.....................................................................................6
Making a call..............................................................................................7
Making an External Call ........................................................................7
Redial...........................................................................................................7
Making an Internal Call.........................................................................7
Calling the QUT Information ...............................................................7
Calling by Name.......................................................................................7
Dialling a Personal Memory Number................................................8
Calling a Speed Dial Number.............................................................. 8
Leaving a Call Back Request...............................................................9
Consulting a Call Back Request .........................................................9
To Wait on an Extension.......................................................................9
Consulting a Waiting Call ...................................................................10
Call Back Last Caller.............................................................................10
Advanced Reflexes A l catel User Guide
Making an Enquiry Call........................................................................11
Transferring a Call.................................................................................11
Making a Back and Forth (Broker) Enquiry Call ........................12
Making a Conference Call...................................................................12
Receiving a Call......................................................................................12
Call Parking..............................................................................................13
Call Pick Up..............................................................................................13
Forwarding Calls....................................................................................13
To place an immediate forward on your extension: ............14
To place a forward on busy on your extension:....................14
To place a forward on no reply on your extension:.............14
To place a forward on busy or no reply on your extension:
..................................................................................................................14
Cancelling Call Forwarding.................................................................14
“Follow Me” Forwarding ......................................................................14
To activate “follow me” forwarding:.........................................15
Cancelling “Follow Me” Forwarding.................................................15
Call Forward on Ringing......................................................................15
Basic functions........................................................................................15
Withdrawing from a Hunting Group...............................................15
Meet-Me Conference ............................................................................16
Calling STD with a PIN ........................................................................16
Advanced programming features................................................17
Call Forwarding to an External Number........................................17
To cancel:...................................................................................................17
Substitution .............................................................................................17
Sending DTMF Tones............................................................................17
Alcatel User Guide Advanced
Sending Text Mail..................................................................................18
Reading Text Mail..................................................................................20
Making an Intercom Intrusion..........................................................21
Customising your extension........................................................... 21
User Customisation...............................................................................21
Programming the Melody................................................................... 22
Programming the Keys........................................................................22
Personal Memory Keys........................................................................23
Function Keys..........................................................................................23
Programming the Contrast................................................................26
Programming the Password...............................................................26
Programming the Associated Number...........................................26
Programming the Intercom List.......................................................27
Checking the Identity of the Extension.........................................27
Consulting the Keys..............................................................................27
Multiline functions................................................................................28
Manager / Secretary Screening....................................................28
Using Multi-Lines ...................................................................................28
Manager Extension................................................................................29
Secretary key......................................................................................29
Screening Keys.......................................................................................30
Screened...............................................................................................30
No Screen.............................................................................................30
Exec Mail...................................................................................................31
Screening Supervision.........................................................................33
ISDN Key..................................................................................................33
Secretary Extension .............................................................................33
Advanced Reflexes A l catel User Guide
Manager key............................................................................................34
Exec Mail Key..........................................................................................34
Screened Calls........................................................................................35
Absent key ...............................................................................................35
Overflow Secretary Extension ..........................................................36
Manager key........................................................................................36
Absent secretary key ...........................................................................37
Glossary......................................................................................................39
Alcatel User Guide Advanced
Feature codes
Main feature codes
Function Default Code
Voice mail access **
Outside line 0
QUT Information 9 9
Cancel an automatic call back #99
Call back last internal caller *81
Call park/retrieve *7 + EXTN
Direct call pick up #4 + EXTN
Group call pick up *4
Immediate forward *52
Forward on busy *55
Forward on no reply *57
Forward on busy/no reply *54
Cancel forwarding *53
“Follow me” forward *06
Cancel “follow me” forward *07
Withdraw from hunting group *58
Re-enter hunting group *59
Forwarding externally *01
Substitution #05
Change personal code #3
System memory number #6XXXX
Answer waiting call #80
Meet me conference #7
Sending DTMF tones ##
Changing associate extension *08
Programming the contrast *97
STD Pin Calling *00
Feature codes used during a call
Function Default Code
Automatic call back 5
Wait on busy extension 6
Conference 3
Advanced Reflexes Alcatel User Guide - 1 -
General description
Your Alcatel Advanced extension is made up of 5 distinct
zones:
The Fixed Keys - By using one of these keys you may access
the most commonly used functions.
The Programmable Keys
Your extension has 19 keys which are programmable either by
you or by your installer. These programmable keys make it
possible to:
• call an internal or external number by pushing a single
button;
• access a function.
i
Mute
Loudspeaker
Handsfree
Release
Increase
Decrease
To access programming mode or to
display information on your extension.
Deactivates the microphone while you
are on a call.
To activate the loudspeaker.
To activate hands-free operation of your
extension.
To terminate a call or programming of
your telephone.
To increase the volume of the
loudspeaker.
To reduce the volume of the
loudspeaker.
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To program the keys on your extension to suit your individual
needs consult the section “customising your extension”.
There are also 5 pre-programmed keys which allow you to
• Temporarily store a number
• Access mail services
• Automatically redial the last number dialled
• Call an ISDN correspondent
• Intercom: for automatic reply without having to lift the
handset.
The icons
There is a visual guide called an icon associated with each of
the programmable and function keys. These icons carry
information on:
a call:
• Call in progress
(flashing)
• Conversation in
progress
• Call on hold
features:
• Feature inactive
• Feature activated
• Feature needing your
attention
or
Advanced Reflexes Alcatel User Guide - 3 -
d
d
T
legend:
Segment Segment flashing
unlit
The Display
Your Alcatel Advanced extension has a 2 line display, which
acts as your permanent guide. Each of the two lines on the
display may continue on to two or more pages.
The presence of another page is indicated by the symbol
at the right hand side of the display.
When your extension is idle:
• t
he first line displays information on the status of your
extension, as well as the time and the date.
• the second line displays information about your caller and
also the functions that you can program yourself.
During a call:
• The first line displays information about your caller and the
current conversation.
• The second line displays the functions that are accessible
at the moment.
When the green L ED is lit, it indicates that you have re ceived
new messages.
Display Keys and the Navigator
Display Keys: these are used to select the functions you wish
to activate.
Navigator Key: this key allows you to move between the
display pages or between display lines. It is used to scan the
pages of available functions and to select the display line to
Segment lit
Formatte
Formatte
Deleted:
Deleted: o
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activate. If you selec t the upper line, it will flash until you
activate the required action by pressing the corresponding
display key. After a few seconds, the lower line automatically
becomes active again.
Additional optional equipment
Your extension is equipped with an alphabetic keypad, which is
used for mail service functions, the Call By Name function
and for programming on the extension.
Voice guides help you select and carry out functions. Any
feature request is followed by the confirmation voice prompt.
“Your request has been recorded. You may now hang up”. If
the feature is unavailable to your extension you will hear, “The
number dialled is not authorised. Please make enquiries”.
Keys used
9 Key on the dialling
keypad
Fixed function key
Soft key (linked to the
display)
“Beeps” during a conversation
Single - operator intruding on a busy extension.
Repetitive - another caller attempting to reach you.
Programmable key
(may either be a key
linked to an icon or
a soft key)
Advanced Reflexes Alcatel User Guide - 5 -
Telephone layout
1
1
09/01/96 12:30
2
3
4
5
1. The display
2. The soft keys 3. The
programmable keys
4. The fixed keys 5. The icons
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Making a call
Making an External Call
0 + External Number
Alternatively, instead of 0, you can press a line key for an
outside line (if your extension is multi line).
Redial
To automatically redial the last number dialled:
Making an Internal Call
Extension Number
Calling the QUT Information
9 9
Calling by Name
This feature allows you to search for the number of an internal
user by typing in at least 2 characters of the surname or
initials on the alphabetic keypad. Type in the first few letters
of the name you are looking for. Then, to find the number,
press one of the following keys:
If the characters entered corresponds to a surname:
Name
If the characters entered corresponds to the initials of the first
name and surname:
Init
Redial
Advanced Reflexes Alcatel User Guide - 7 -
If the characters entered corresponds to a surname followed
by a first name:
Name&F
To cancel the operation and quit:
Cancel
Once the relevant search has been carried out, the display will
show the first name found. If more than one possible name
matches the characters entered, the display indicates that
there are further names (i.e. 01/03).
If the name suggested is not the one you want, you can
continue searching, using the following keys :
Next to view the next possible name
Call to call the displayed name
Prev to view the previous name
Cancel to cancel the operation and quit
Dialling a Personal Memory Number
The display screen will show the first few dig its of numbers
that have been programmed into your directory.
To go to the next page, use the Navigator key. To make the
call, press the display key corresponding to the number you
want.
If the number is stored on a programmable key, simply press
the key.
Calling a Speed Dial Number
System speed dial numbers are programmed by your system
manager. They are stored in a central memory and are used
for abbreviated dialling.
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Your system manager will provide you with a list of the
numbers available to you.
Note: When using the system memory to call an external
number, you do not need to di al 0 for an ou tside li ne.
Leaving a Call Back Request
If there is no reply when you call, you may ask to be called
back. When you receive no reply:
CallBk
This will activate the M ail key icon and light th e LED on the
called extension.
To cancel a call back:
Consulting a Call Back Request
If someone has left a call back request on your extension in
your absence, the Mail key icon and the LED on your extension
will be flashin g.
The first person to be called back will be displayed. To call
them back:
Recall
To Wait on an Extension
If the extension you are calling is busy, you may wait on that
extension until it is free. On receiving the engaged tone:
Waiton
#
#
6 + the speed dial number
9 9 + the destinat io n extension
number
Mail
CallBk
Advanced Reflexes Alcatel User Guide - 9 -
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