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Alcatel-Lucent OmniPCX Office
Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone
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User manual
Introduction
Thank you for choosing a telephone from the IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone range manufactured
by Alcatel-Lucent.
Your IP Touch 4038 Phone/IP Touch 4068 Phone (IP)/4039 Digital Phone (digital) terminal has a new ergonomic layout for more
effective communication.
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
your telephone,
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
communication is even more convenient using the audio keys (loudspeaker, handsfree),
the convenient alphabetic keypad, to call your parties by name.
How to use this guide
• Actions • Keypad
Lift the receiver. Numeric keypad.
Hang up. Alphabetic keypad.
• Navigator
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the
telephone screens.
• Display and display keys • Audio keys
Smith John
Partial view of display.
…
Display key. Adjustment “reduce”.
• Programmable keys and icons • Other fixed keys
Line key. Hold and Transfer keys.
Icon corresponding to key. MENU key.
c
b
def
a
3
2
o
n
m
jkl
6
5
2
Specific key on numeric keypad.
Speaker.,
Handsfree.
Adjustment “increase”.
Voice mail access key.
• Other symbols used
Means that the feature is accessible from the Menu page.
pers.
Main
Means that the feature is accessible from the Main page.
Means that the feature is accessible from the Info page.
Means that the feature is subject to programming. If necessary, contact your installer.
These symbols may be supplemented by small icons or text.
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Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6
1.
Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p. 7
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8
1.4 IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
2.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10
2.4 Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.5 Calling your party by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.6 Make calls via your programmed call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11
2.8 Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.9 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
2.13 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.1 Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.2 Answering a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.5 Transfer a call to the voice mailbox of an absent party . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.6 Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . p. 15
3.7 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15
3.8 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
3.9 Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
3.10 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
3.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16
4.
'Meet me' conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.1 Initiate a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.2 Join a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
5.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
5.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
5.2 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
5.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
5.4 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18
5.5 Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.6 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.7 Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.9 Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19
5.10 Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
5.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 21
5.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 21
5.14 Modify the automated attendant welcome message remotely . . . . . . . . . . . . . . . . . . . . . p. 21
Toc
6.
Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.2 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.3 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.4 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.5 Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.7 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 23
6.9 Applying a selective forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23
6.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.12 Cancelling a specific forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.13 Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.14 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.15 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24
6.16 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
6.17 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
7.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
7.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 26
8.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
8.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
8.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
8.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
8.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27
8.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
8.6 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
8.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
8.8 Programming speed dialing (speed dials) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28
8.9 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
8.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
8.11 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
8.12 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
8.13 Lock / unlock your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29
8.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.15 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30
8.16 Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . p. 30
8.17 Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
8.18 Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . p. 31
8.19 Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
8.20 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . p. 31
9.
ACD : Agent set / Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
9.1 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
9.2 Open an agent session (login). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
9.3 ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
9.4 The four operating statuses of the agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
9.5 Changing the operating status of the set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
9.6 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32
9.7 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33
9.8 Close the agent session (logout) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33
9.9 Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33
9.10 Supervising group mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 34
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Page 4
Getting to know your telephone
Receiver
(possibility of a wireless handset Bluetooth® - Alcatel-Lucent IP Touch 4068
Phone only)
Adjust the tilt of the screen
LED
• Flashing green: incoming
call.
• Flashing red: alarm.
Display and display keys
Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the
screen.
Navigation
Forward icon:
Receiver connected. Appointment programmed.
Silent mode enabled. Telephone locked.
Display keys:
pressing the key next to this icon allows you to program or change the forward feature.
pressing a display key activates the feature shown associated with it on the screen.
OK key:
used to validate your choices and options while programming or configuring.
Socket for connecting headphones or a
handsfree/speaker unit
Audio keys
END key:
end
to terminate a call.
Handsfree/Speaker Key:
• Lit in handsfree mode or headset mode (short press).
• Flashing in speaker mode (long press).
Intercom/Mute key
• During a call: press this key so that your party cannot hear you.
• Terminal idle: press this key so that you can automatically answer a call without lifting the
receiver.
To adjust the speaker or receiver volume up or down
to make or answer a call without lifting the receiver.
Alphabetic keypad
Left-right navigator:
Up-down navigator:
Back/Exit key:
access to welcome screens (Menu, Info, ...) and to return to the call icon screens.
Welcome screens
Menu
Main
pers.
Menu
Info page:
contains information on the telephone and the status of its features: name, telephone number, number of messages, activation
of forwar feature, appointment reminder, etc.
Call display
Incoming call. Call in progress or outgoing call.
Call on hold.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
used to move from one page to another.
used to scroll through the content of a page.
to return to previous menu (short press) or return to first screen (long press) ; during a call, provides
Info
Info
Menu page:
the words on the screen.
Main page:
keys.
contains all features and applications accessible via the keys associated with
contains call line keys (allowing supervision of calls) and programmable call
Left-right navigator:
OK key:
used to answer the call checked.
used to check calls.
Extension unit
An extension unit can be fitted to your telephone. This provides additional keys
which can be configured as feature keys, line keys, call keys etc.
To affix labels:
the label under the keypad, in the housing designed for, and place the keypad back
into position.
push the holding strip of the unit backwards to you and lift it. Install
Feature keys and programmable keys
Guide key:
Messaging key to access various mail services:
if the key flashes, a new voice message or a new text message has been received.
'Redial' key :
redial
6
Hold:
Transfer:
used to obtain information on features of the 'menu' page and to program key of the 'main' page.
to access the 'Redial' feature.
the call is placed on hold.
Transfer the call to another number.
Page 5
1
Welcome screens
1.1
Description of the screens and
Bluetooth® handset
Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is
used to access all the speed dial keys (apart from those displayed by default).
Other
Tue 16 jan 2004
Menu Main Info
Menu page Main page Info page
Time and status icon
Date
: shows
Scroll bar
the position on a
page
Menu page: contains all features and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone features such as calling
back one of the last numbers or intercepting calls.
Tue 16 jan 2004
Menu Main
Settings
Appointment
Info
Lock
Call forwarding icon:
Stationary
activated.
Rotating
ted
- blue: immediate forwarding
- orange: forwarding if busy or
absent
Displays the content of the
page selected
: no forwarding
: forwarding activa-
Lun 16 jan 2004
Menu Main Info
Line
Anne
Pascal
Info page: contains information on the telephone and the status of its features: name, telephone number, number of
messages, activation of forwar feature, appointment reminder, etc.
Tue 16 jan 2004
Menu Main Info
Name: Anne
Number: 77942
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
Settings
Appointment
Lock
7
Page 6
1
Description of the screens and Bluetooth® handset
Call management screen
1.2
Date Incoming call icon Time and status icon
Tue 16 jan 2004
Call holding icon Call in progress icon
Incoming call presenta-
Pop-up display of
features accessible
while the call is taking place
tion screen.
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Conference
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
This screen is
Application screen
1.3
Date Application name
Events screen
Application screen: displays information relevant to programming or configuring the telephone.
Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Time and
status icon
Application
screen
Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer feature will not be available between a call in
progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress
to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Main page.
While the call is in progress, press the Back/Exit key and display the Main page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
Page 7
1
Description of the screens and Bluetooth® handset
IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent
1.4
IP Touch 4068 Phone set)
• Presentation of the battery pack
LED
Green flashing: normal
operation.
Green steady: handset
charging.
Orange flashing: battery
charge low or handset
outside coverage zone.
Orange steady:
malfunction.
The battery recharges when the Bluetooth® handset is on its base.
Off-hook/On-hook and
Volume/Mute keys
Off-hook/On-hook: press this
key to take or terminate a call
Volume/Mute:
• short successive presses
to change the handset
volume level (3 levels)
• long press to ensure your
party no longer hears you
Location of the batteries
1
2
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth® handset.
9
Page 8
2
o
o
o
o
Using your telephone
Making a call
2.1
def
abc
3
2
jkl
6
5
OR
n
m
Dial the
number for
your call
OR
Handsfree Number
Paul
in conversation
You are on a call with
the destination
number
To make an external call, dial the outside line access code (9) before dialing your
party's number. The digit 9 is the default code for an outside line.
Lift the
receiver
required
Other
def
abc
3
2
m
jkl
6
5
OR
n
Number required Press the 'on-hook' key of
the Bluetooth® handdset
(Alcatel-Lucent IP Touch
4068 Phone)
def
abc
3
2
jkl
6
5
OR
n
m
OR
Programmable line
key
Dial by name
def
abc
3
2
n
m
jkl
6
5
Number required
• If the internal or outside number does not reply:
ForcedInter
Broadcast a message on
the loudspeaker of the
OR
¤Callback
Request callback to a
busy terminal
OR
free terminal
OR
Go to next screen
Answering a call
2.2
OR OR
Lift the
receiver
Press the 'on-hook' key
of the Bluetooth®
Handsfree Press the key next to the
handdset (Alcatel-
Lucent IP Touch 4068
Phone)
The battery recharges when the Bluetooth® handset is on its base.
Text
Send a written
message
OR
Paul
is calling
'incoming call' icon
For the attendant, dial '0' (by default).
Using the telephone in 'Hands free' mode
2.3
Terminal idle:
The battery recharges when the Bluetooth® handset is on its base.
you are in handsfree
mode
Press and
release
end
Terminate
your call
10
Page 9
2
o
Using your telephone
Call in progress:
Paul
in conversation
You are on a call
with the
destination
number
During a call, you can lift the receiver without terminating the call.
Activating the loudspeaker during a call (receiver lifted) - Speaker.
2.4
Paul
in conversation
You are on a call
with the destination
number
OR
Adjust volume
(9 levels)
Press and release
Activate loudspeaker
(long press)
Deactivate
loudspeaker
(long press)
the loudspeaker key flashes
The key is no longer lit
• If name is OK:
OK
make the call
• If name is not OK:
FirstName
OR
Extend search in
list
OR
0
OR OR
Erase last letter
entered
Make calls via your programmed call keys
2.6
10:30
10:30
Main
PERS.
Access the
'Main' page
List
Display the list of
party names
Show next
name
Select the party you
want to call from the
Show previous
programmed call keys
Select the
desired matching
name
name
Helen
Call the selected party
pers.
Main
press and release the loudspeaker key to switch to handsfree mode (light steady).
Calling your party by name (company directory)
2.5
proposes a name followed by a
corresponding telephone number and
sequence number in list
First letters of
your party’s
name
Dial by name
Paul
001/003
11
Calling from the common directory
2.7
Your terminal has access to a common directory of outside numbers.
def
abc
3
2
n
m
jkl
6
5
Directory
number
Page 10
2
o
Using your telephone
Screening calls using the voice mailbox
2.8
This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
• Activating call screening:
def
abc
3
2
n
m
jkl
6
5
'voice mail
filtering'
Enter your personal
code
Same key to stop listening and
deactivate the screening
programmed key
• When you receive a call :
you hear the message left by
Paul
is screened
Name or number of
the caller
OR
OR
your caller
Handsfree to take
the call
end
To stop listening
only
Redial
2.9
Redialing the last number dialed (redial):
pers.
Main
Call
Select the No. from
Call desired number
the last ten dialed
Requesting automatic callback if internal number is busy
2.10
Internal number is busy
¤Callback
callback request acknowledged
• Cancelling callback request:
×Callback
Automatic callback is not available if the set of your party is free or if you are put on
hold when the set is busy.
Answering an internal call in intercom mode
2.11
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in handsfree mode. The screen shows the caller’s identity.
cancellation of callback request
acknowledged
• To activate - Terminal idle:
corresponding LED lights up
redial
'Redial'
key(short
press)
Call back on the last 10 number dialled:
redial
OR
'Redial' key
(long press)
last number redial
When your caller hangs up, intercom mode remains active.
• To deactivate - Terminal idle:
The corresponding LED goes out
Rediallist
Reach the 'Menu'
page
12
Page 11
2
Using your telephone
Sending DTMF signals
2.12
Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an
automated attendant or a remotely consulted answering machine.
Paul
in conversation
You are on a call
¤DTMF
To activate
with the destination
number
The feature is automatically cancelled when you hang up.
Mute, so that your party cannot hear you
2.13
You can hear your party but he/she cannot hear you:
• The terminal
Paul
in conversation
You are on a call
Disable microphone
with the destination
number
The key is no longer lit
Resume the call
• The Bluetooth® receiver (Alcatel-Lucent IP Touch 4068 Phone)
Press the handset
volume/mute key (press
and hold)
The key lights up
13
Page 12
3
o
o
During a call
Other
Making a second call during a call
3.1
h old
Paul
in conversation
You are on a call with
the destination
number
def
abc
3
2
n
m
jkl
6
5
Number of
second party
OR
def
abc
3
2
n
m
jkl
6
5
Name of
second party
• Other methods for calling a second party
f
de
abc
3
2
mno
jkl
6
5
Dial the number for your call.
Name of second party.
- To access the 'Redial' feature (press and hold).
redial
- Call back on the last 10 number dialled (short press).
Programmable line key.
• To cancel your second call and recover the first:
10:30
main infomenu
Paul
The first call is placed
on hold
John
in conversation
Answering a second call during a call
3.2
• A second party is trying to call you:
Paul
in conversation
You are on a call
with the destination
Paul
is calling
Name or no. of the caller
displayed for 3 seconds
number
Answer displayed call:
OR
Answer
Line key for which
icon is flashing
• To return to your first caller and end the call in progress
John
in conversation
end
Paul
in conversation
Key associated with the
'incoming call' icon
John
in conversation
The first call is placed on
hold
OR
OR
Switching between calls (Broker call)
John
in conversation
end
Paul
in conversation
OR
OR
Key associated with the
'incoming call' icon
If you make an error, hang up: your telephone will ring and you will recover your first
call.
3.3
During a call, a second call is put on hold.
To alternate between calls:
John
in conversation
Key associated with
the 'incoming call'
Paul
in conversation
Place your first party on
hold
icon
14
Page 13
3
o
o
Transferring a call
3.4
• To transfer your call to another number:
transfer
Paul
00:23'
You are on a call with
the destination
Press 'Transfer'
key
number
Transfer between two outside calls may not be possible, depending on system
configuration.
Transfer a call to the voice mailbox of an absent party
3.5
During the call, you want to transfer your party to the voice mailbox of another party.
Paul
in conversation
Transfer>VMU
You are on a call
with the
destination
number
Three-way conference with internal and/or external parties
3.6
(conference)
During a call, to establish a three-way conference:
def
abc
3
2
n
m
jkl
6
5
Dial the
number to be
called
Number of
second party
Press to perform
def
abc
3
2
n
m
jkl
6
5
transfer
the transfer
During a call
Hang up on all correspondant (if conference is active):
end
After the conference, to leave your two parties talking together:
×Conference
Cancel the
conference
3.7
• Private hold:
During a call, you may place the call on hold and recover it later, on the same telephone
Paul
in conversation
You are on a call
with the
destination
number
• Press 'Hold' to recover the call on hold
Paul
on hold
• Common hold (subject to programming):
To recover your call on any telephone in your system.
OR
Transfer
Placing a call on hold (HOLD)
h old
h old
Paul
on hold
Your call is placed on hold
Paul
in conversation
def
¤Conference
Code for
“Conference”
abc
3
2
no
m
jkl
6
5
Number of second
party
feature
Cancel conference and return to first correspondant (if conference is active):
×Conference
¤Conference
Press to establish the
three-way conference
15
Paul
in conversation
You are on a call
with the destination
number
Hold
Paul
on hold
Your call is placed on hold
Page 14
3
o
o
During a call
Recover the call on hold from any telephone:
Paul
in conversation
Key associated with
the 'incoming call'
icon
Parking a call
3.8
You can park a call and retrieve it on another extension:
Paul
in conversation
Park
You are on a call
with the
destination
number
• To recover the parked call:
PickUp
Unparkcall
Number of telephone
from which call was
If the parked call is not recovered within a preset time (1 min 30 by default), it is either
transferred to the attendant or it rings back the extension that parked the call,
depending on system configuration.
abc
3
2
jkl
5
parked
• Protection against Barge-in/intrusion:
def
abc
3
2
n
m
jkl
6
5
'Communication
protection'
Enter the number
desired
programmed key
Protection is cancelled when you hang up.
Store a number
3.10
pers.
Main
During a call, to save the number onto a call key:
Paul
in conversation
»Directory
You are on a call with
def
n
m
6
the destination
number
----------
Press a call key on
the Main page
Adjust audio volume
3.11
Enter the name of
your party
Confirm
Barge-in/Intrusion into an internal call
3.9
Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call:
¤BargeIn
×BargeIn
Same key to exit
16
During a call, to adjust the volume level of the loudspeaker or receiver:
Paul
in conversation
You are on a call with
OR
Adjust audio volume
the destination
number
Page 15
4
o
o
o
o
o
o
o
o
'Meet me' conference
The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the
Other
rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.
Initiate a 'Meet me' conference
4.1
In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them
the access code.
When the system prompts you to enter a code or password, you are allowed 3
attempts before the system rejects your request.
Lift the receiver
(see Making a
call)
def
abc
3
2
n
m
jkl
6
5
Enter the 'Meet me'
conference activation
code
OR
From the outside, dial
conference activation
def
abc
3
2
n
m
jkl
6
5
the 'Meet me'
def
abc
3
2
n
m
jkl
6
5
Enter your
telephone number
(internal)
call number
def
abc
3
2
n
m
jkl
6
5
Enter your
personal
Enter the conference
def
abc
3
2
n
m
jkl
6
5
access code;
the conference is set-up
code
Activation code : this code is defined by the administrator during system configuration.
Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to
initiate a conference from an external set. This number must have been defined previously by the system administrator.
Password: the default password cannot be used. If necessary, refer to chapter: "Modifying your personal code".
Join a 'Meet me' conference
4.2
Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
Lift the receiver
(see Making a
call)
def
abc
3
2
n
m
jkl
6
5
Enter the joining code
for the 'Meet me'
conference
OR
From the outside, dial
conference joining call
def
abc
3
2
n
m
jkl
6
5
the 'Meet me'
number
def
abc
3
2
n
m
jkl
6
5
You are in conference mode
Enter the
conference access
code
Joining code : this code is defined by the administrator during system configuration.
Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external
set. This number must have been defined previously by the system administrator.
An audible beep sounds when a participant joins the conference. 2 audible beeps sound
when a participant leaves the conference.
You cannot join a conference if th e ma ximum allowed number of participants is
already r each ed.
If th e confer ence h as not yet be en set up by the confer ence master you are pu t on
When the conference master on-hooks, all the communications will be cut-off.
hold
until th e confer ence is initiated (5 minu tes maximum).
If you cannot directly reach th e confer ence, you h ave to call first an internal user or
an
au tomatic op erator. This on e dials th e call numb er for joining the 'M eet-m e'
conference and th en transfers your call (10 seconds).
17
Page 16
5
o
Sharing
Other
Receiving supervised call ringing
5.1
pers.
Main
To receive special ringing for calls to another number:
“Supervised call
ringing” programmed
Press the same key to
cancel
key
Answering a night or a general bell
5.2
When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:
PickUp
GeneralBell
reach the 'Menu'
page
Manager/assistant screening
5.3
System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or assistant’s telephone:
Individual pick-up
5.4
You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
'Group call pick-up'
programmed key
• If the telephone ringing is not in your pick-up group:
def
abc
3
2
no
m
jkl
6
5
Dial the
number of the
Reach the
'Menu' page
PickUp
IndivPickup
ringing
telephone
def
abc
3
OR
'Set call pick-up'
programmed key
2
n
m
jkl
6
5
Dial the number of
the ringing
telephone
The system can be configured to prevent call pick-up on certain telephones.
Press
“Screening”
key
Press the same key to
cancel
Incoming calls are screened by a designated
Screening is indicated on the manager’s telephone by the icon corresponding to the
“screening” programmed key.
person (assistant, etc.)
18
Page 17
5
o
o
o
Sharing
Answering briefly in place of the attendant
5.5
Outside calls to the attendant will ring on your telephone and you can answer the call:
your telephone will ring at the
same time as the switchboard
“Attendant
help”
Press the same
key to cancel
programmed key
• Calls to the switchboard:
calls to the switchboard will ring on
your telephone
“Attendant help”
programmed key
Hunt groups
5.6
• Hunt group call:
Certain numbers can form a hunt group and can be called by dialing the group number.
def
abc
3
2
n
m
jkl
6
5
No. of group to be called
• Temporary exit from your hunt group:/Return into your group:
Calling an internal party on his/her pager
5.7
The number called does not answer and you know that the person called has a pager:
Paul
is alerted
Your party does
not answer
'Paging'
programmed key
paging in progress is displayed
Your party can answer from any telephone in the system.
Answering a call on your pager
5.8
A call on your pager can be answered from any telephone within the system.
def
abc
3
your pager beeps
'Answer paging'
programmed key
Calling a party on his/her loudspeaker
5.9
2
n
m
jkl
6
5
Your group
number
Your internal party does not answer. If authorized, you can remotely activate your party’s phone:
'Leave group'
programmed key
Belonging to a group does not affect the handling of speed dials. A specific telephone
within a group can always be called by using its own number.
def
abc
3
2
n
m
jkl
6
5
Your group
number
19
Paul
is alerted
ForcedInter
Your party does
not answer
you are connected to the loudspeaker on your party’s phone (if
he/she has the handsfree feature)
Page 18
5
o
o
Sharing
Sending a written message to an internal party
5.10
def
Text
abc
3
2
m
jkl
6
5
Dial the
OR
n
Enter the first letters of
number to be
called
• Predefined message:
Text Mail
Call me back
01/27
First message in list
(27)
Select the
message to be
OR
the message to be
sent
Language
Change language of
message
Confirm your
choice
• Personal message:
Create
the last name
GoTo
Enter the no. of
sent (01 to 27)
Confirm your
choice
Sending a copy of a voice message
5.11
def
Voice
abc
3
2
n
m
jkl
6
5
Personal code
def
Sendcopy
Select message
to copy by
consecutive
abc
3
2
no
m
jkl
6
5
Dial the
number to be
called
presses
Sendmessage
OR
Record
Send message Record a comment*
• * To record a comment:
Voice mail
Ready to record
Record
Start recording the comment Recording
Display shows the number
of new and old messages
OR
Dial by name
Voice mail
recording
Consult
Create a temporary
personal message
Confirm your
choice
(alphabetic keypad)
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*)
6 Call the assistant 20 Absent, back on ___ at _:_ (*)
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
9 Please retrieve your fax 23 External meeting, back on ___ (*)
10 Please retrieve your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad
20
Stop
Listen
End recording Replay comment
OR
Record
OR
Re-record a comment Send message
Page 19
5
o
o
o
o
o
o
Sharing
Sending a recorded message to a number/a distribution list
5.12
def
Voice
abc
3
2
n
m
jkl
6
5
Sendmessage
Personal code
def
abc
3
2
n
m
jkl
6
5
Dial party’s
No. or list No.
OR
Party’s name or list
name (00 to 50)
Add
Other parties if
necessary
(00 to 50)
Voice mail
Ready to record
Record
Start message recording
Voice mail
recording
Stop
Recording End recording Confirm
OR
Listen
OR
Record
Confirm
Modify the automated attendant welcome message remotely
5.14
This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.
9
Access the
'personal
options' menu
def
abc
3
2
n
m
jkl
6
5
Voice mail call
number
Access the
'welcome messages
customization'
Number of your
5
def
abc
3
2
n
m
jkl
6
5
voice mailbox
def
abc
3
2
n
m
jkl
6
5
Personal code
follow the instructions of
the voice guide
menu
Replay message Re-record a message Confirm
Broadcasting a message on the loudspeakers of a station group
5.13
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
def
abc
3
2
n
m
jkl
6
5
speak, you have 20
seconds
Number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
OR
end
21
Page 20
6
o
Keeping in touch
Other
Selecting calls to be forwarded
6.1
When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all.
Ext/Int
Forward
Div: Ext/Loc
Select the type of Out/Int call Type of call
forwarded is
displayed
Div
Forward internal
OR
Div
OR
Forward outside calls Forward internal calls
Div
and outside calls
Diverting calls to another number (immediate forwarding)
6.2
The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.).
def
Immediate»
abc
3
2
no
m
jkl
6
5
OR
Rediallist
Dial the
number to be
called
When you return, review your recorded messages
6.4
The light indicates that messages have been received.
def
Voice
abc
3
2
n
m
jkl
6
5
Display shows the number of new and old
messages
Personal code
Consult
Display shows name of sender, with date,
time and ranking of message
Select message
Play
OR
Clear
OR
Call
OR
Sendcopy
Listen to message Erase message Call sender of message Copy
Activate/deactivate the personal assistant
6.5
Settings
Assistant
Settings
Assistant: OFF
Reach the
'Menu' page
OR
PersSpdDial
Do not disturb activated
On
OR
Off
Settings
Assistant: ON
Confirm
You can make calls, but only the destination number can call you.
Forwarding your calls to your voice message service
6.3
Immediate»VM
Do not disturb activated
22
Page 21
6
o
o
o
Keeping in touch
Personal assistant: reaching you with one number only
6.6
Settings
Assistant
Reach the
'Menu' page
InternalNo.
Dial number of a
colleague or other key
ExternalNo.
Dial an outside line
number
individual
Operator
Activate/deactivate
Confirm
transfer to the attendant
Diverting calls to your pager
6.7
Callers will be able to contact you while you are moving around the company:
Page»
OR
Menu
Select type of
forwarding
MobileNo.
Dial nu mber of you r ce ll or
PWT/DECT
Do not disturb activated
Forwarding your calls from the receiving terminal (“Follow me”)
6.8
You wish to receive your calls in your present location:
Use the “Follow me” feature.
def
Followme»
abc
3
2
n
m
jkl
6
5
Your extension
number
def
abc
3
OR
'Follow-me'
programmed key
Applying a selective forwarding
6.9
2
n
m
jkl
6
5
Your extension
number
Do not disturb activated
You can selectively forward calls, according to the caller’s identity:
Do not disturb activated
'Selective
forwarding'
programmed key
Diverting all group calls
'Forward to paging'
6.10
programmed key
You can forward all your group calls to another internal number:
def
abc
3
'Group calls
forwarding'
2
n
m
jkl
6
5
Number receiving
forwarding
Do not disturb activated
programmed key
23
Page 22
6
Keeping in touch
Cancelling all forwardings
6.11
Cancelforw»
OR
OR
'Cancel all forwarding'
programmed key
Cancelling a specific forwarding
6.12
programmed key corresponding to type of
forwarding (group or selective)
Diverting calls when your line is busy (forward if busy)
6.13
Callers can be forwarded to another telephone if you are already on the line.
def
OnBusy»
abc
3
2
no
m
jkl
6
5
forwarding is acknowledged
Number
receiving
forwarding
def
abc
3
OR
'Forward on busy'
programmed key
2
no
m
jkl
6
5
Number
receiving
forwarding
Program another type of
forwarding, if desired
Do not disturb
6.14
You can make your terminal temporarily unavailable for all calls.
DND
OR
Do not disturb activated
'DND' programmed
key
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
Leaving a recorded message for internal callers;
6.15
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Textanswer»
• Predefined message:
Text Mail
Call me back
01/27
First message in list
(27)
Language
Change language of
message
OR
Select the
message to be
sent
Confirm your
choice
GoTo
Enter the no. of
the message to be
sent (01 to 27)
Confirm your
choice
• Personal message:
24
Create
Create a temporary
personal message
(alphabetic keypad)
Confirm your
choice
Page 23
6
o
o
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*)
6 Call the assistant 20 Absent, back on ___ at _:_ (*)
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting
9 Please retrieve your fax 23 External meeting, back on ___ (*)
10 Please retrieve your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad
Keeping in touch
Message notification
6.17
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
Reach the
'Menu' page
• Activate/deactivate message notification:
Settings
Notification
Consulting written messages
6.16
The light indicates that messages have been received.
Messaging
Voice mail: 0
Text mails: 2
Text
number of messages
received
Readmore
Clear
Call
Sendmessage
Displays the rest of the message
and the date and time it was left
Next message.
Previous message.
Erase message.
Call sender of message.
Sending a written message to an internal party.
displays the sender's
message on the screen
ON/OFF
Change
Press consecutively to
Confirm
activate/deactivate
• To pause recording:
def
Number
abc
3
2
n
m
jkl
6
5
Enter the number
Confirm
desired
• Change the time slot:
the time slot during which notification is activated can be changed.
def
Schedule
abc
3
2
n
m
jkl
6
5
Change times Confirm
»Directory
Save the sender's number in your directory.
Terminate consultation.
end
25
Page 24
7
o
Managing your charges
Other
Charging your calls directly to business accounts
7.1
You can charge the cost of your outside calls to business account numbers.
'Project code''
programmed key
def
abc
3
2
no
m
jkl
6
5
Enter the number
of the terminal to
Password for this
internal telephone
Enter the party’s
abc
3
2
jkl
6
5
number
def
no
m
receive the
message
• Adding or changing a business code during a call:
“Business account code during call” programmed key
Finding out the cost of an outside call made for an internal user from
7.2
your terminal
the call is placed on
Paul
in conversation
During an internal call Programmed key 'Cost
Total Recall'
hold
• When the internal party who has taken the call on-hooks, you are called back and can:
1. Read information concerning call (cost, duration, number of units...).
OK
nam e o f i nt er na l use r a nd co st of
call
2. Print a charge ticket. 3. Terminate consultation.
Print
OK
def
abc
3
2
n
m
jkl
6
5
Outside
number
Transfer
Transfer call to your party
on hold
called
26
Page 25
8
o
o
Programming your telephone
Other
Initializing your voice mailbox
8.1
Light flashes
Enter your personal code, then record
your name following the voice guide
instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
Customizing your voice greeting
8.2
You can replace the greeting message by a personal message.
Settings
Mailbox
Reach the
'Menu' page
Voice mail
Ready to record
Record
Ready to start recording Recording
Stop
OR
Pause
OR
CustomMsg
Voice mail
recording
Dfault
Modifying your personal code
8.3
Your personal code is used to access your voice mailbox and to lock your telephone.
Settings
Option
Reach the
'Menu' page
def
abc
3
2
n
m
jkl
6
5
Old code
(4 digits)
As long as your voice mailbox has not been initialized, the personal code is 1515.
Configuring the telephone ringer
8.4
def
abc
3
2
n
m
jkl
6
5
New code
(4 digits)
Settings
Set
Reach the
'Menu' page
T
Choose the tune:
Password
Ringing
End recording To pause recording Press to return to the
default message
Confirm
27
Tune+
T
Adjusting the ringer volume:
Level+
Select the melody of your
choice (16 tunes)
Select the level of your choice
(12 levels)
Confirm your
choice
Confirm your
choice
Page 26
8
o
T Activate/deactivate silent mode:
Silent
T Activate/disable meeting mode (progressive ringing):
On
To activate To deactivate Confirm your
Programming your telephone
Selecting the welcome page
OR
Off
choice
8.6
This feature is used to choose the page displayed by default on the telephone.
Settings
Option
Homepage
Progressive
On
To activate To deactivate Confirm your
T Activate/deactivate discreet ring mode:
Beeps
On
To activate To deactivate Confirm your
T Adjust ringer volume while a call arrives:
Paul
is calling
Your telephone
Adjusting the ringer
rings
Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 Phone/
8.5
4039 Digital Phone)
Settings
volume:
OR
OR
Off
choice
Off
Select the
default page
Selecting language
8.7
Confirm your
choice
Settings
Option
choice
Reach the 'Menu'
page
Change
choice
confirm your
choice
Name
pers.
Main
Set
Contrast
Language
Select the language of your
Programming speed dialing (speed dials) keys (Main page)
8.8
10:30
10:30
Main
PERS.
Reach the
'Menu' page
Screen
OR
Increase or reduce the brightness of the screen or
keys (of the extension unit) by pressing consecutively
on the corresponding keys
Keys
28
Access the Main
page using the
navigator
Number
Enter the number
Press a call key on the
Main page
def
abc
3
2
n
m
jkl
6
5
Enter the name
Page 27
8
o
o
Erase a programmed key
8.9
10:30
10:30
Main
PERS.
Access the Main
page using the
Clear
Select the key to
erase
Programming your telephone
pers.
Main
navigator
Programming an appointment reminder
8.10
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
• To cancel your reminder request:
Appointment
Reach the
'Menu' page
Change
Select the type of
appointment (temporary
or permanent)
Identifying the terminal you are on
8.11
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
Clear
Appointment
Reach the
'Menu' page
Select the type of
appointment (temporary
or permanent)
def
abc
3
2
n
m
jkl
6
5
Enter time of
appointment
Confirm the
appointment
time
• At the programmed time, your telephone rings:
If you are on call, the display flashes and an audio tone is generated. After unanswered
calls, a temporary request is cancelled but a permanent request remains in memory.
If your calls are forwarded to another terminal, the forwarding is not applied to the
reminder call.
Change
Broadcasting background music on your loudspeaker
8.12
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
when telephone is not in use,
background music is played
(Long press)
Press the same key to cancel
(Long press)
The music stops when a call is made or received and starts again when you hang up.
Lock / unlock your telephone
8.13
def
abc
3
2
n
m
jkl
6
5
your telephone is
locked/unlocked
Reach the
'Menu' page
Lock
Depending the displayed
informations, enter your
password or confirm
29
Page 28
8
Programming your telephone
Configuring the audio jack of your telephone
8.14
By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker.
Settings
Set
Jack
Reach the
'Menu' page
Headset
Activating/deactivating 'forced headset' mode
8.15
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.
OR
Settings
Hands-free
OR
Set
Sta.speaker
ForcedHead
Reach the
'Menu' page
On
OR
Off
Installing a Bluetooth® Wireless Technology handset (matching)
8.16
- Alcatel-Lucent IP Touch 4068 Phone
BlueTooth
alternately
Add
Reach the
'Menu' page
Adddevices
handset keys at the same time
wait for the handset address and
name to be displayed on the screen
the 3 note audible signal indicates that the handset
has been installed correctly (the LED flashes green or
orange depending on the battery charge level)
Settings
Set
With the handset turned off,
press the 2 Bluetooth®
(long press)
Select the
relevant
equipment
you will hear a 3 note signal and the
LED will flash green and orange
Activating/deactivating 'forced headset' mode
30
If you add the Bluetooth® handset before the name of the handset is displayed on the
screen, you must enter the password 5555 to terminate the installation
Page 29
8
o
Programming your telephone
Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
8.17
The Bluetooth® cordless handset permits the user to answer and call with complete freedom within a radius of 10 meter from
the set.
• IP Touch Bluetooth® Wireless handset
The handset has a LED and two buttons.
• Green flashing: normal operation.
•Green steady: handset charging.
• Orange flashing: battery charge low or handset outside coverage zone.
• Orange steady: malfunction.
• Off-hook/On-hook and Volume/Mute keys
Off-hook/On-hook: press this key to take or
terminate a call.
Volume/Mute:
• short successive presses to change the
handset volume level (3 levels),
• long press to ensure your party no longer
hears you.
Installing a Bluetooth® Wireless Technology headset (matching)
8.18
- Alcatel-Lucent IP Touch 4068 Phone
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching
operation, the headset must be in detectable mode*.
Settings
Set
BlueTooth
Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP
8.19
Touch 4068 Phone
Refer to the user documentation supplied with the headset.
Deleting an accessory (headset, handset, etc.): Bluetooth®
8.20
Wireless Technology - Alcatel-Lucent IP Touch 4068 Phone
Reach the
'Menu' page
Mydevices
Delete
Settings
display of the different equipment
Confirm your
choice
matched
Set
message acknowledging the
equipment has been removed
BlueTooth
Select the equipment
to be removed
Reach the
'Menu' page
Adddevices
Confirm your
choice
equipment, wait until the detected
equipment type and the address is
def
abc
3
2
n
m
jkl
6
5
Enter the PIN
code of the
headset *
* Refer to the user documentation supplied with the headset.
searching for Bluetooth®
displayed
Select the relevant
equipment
acknowledgement
message and display of the
headset icon on the
terminal screen
31
Page 30
9
o
ACD : Agent set / Supervisor
station
Other
The four operating statuses of the agent set
9.4
Agent set
9.1
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
Open an agent session (login) - Agent set
9.2
Login
Select the agent and
ACD application welcome
screen display
validate
Select the ACD
application
def
abc
3
2
n
m
jkl
6
5
ACD
info
Depending the
displayed informations,
enter your password or
confirm
ACD application welcome screen - Agent set
9.3
name of the
agent set
operating status of the agent
set
An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These
statuses are:
• In service, the agent is ready to receive calls.
• Withdrawn , the agent has withdrawn from the ACD application.
• Additional task, the agent is performing a task concerning a call and is not taking other calls.
• Temporarily absent, the agent has taken a break and is not taking calls.
The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (AlcatelLucent IP Touch 4028 Phone/4029 Digital Phone and Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068
Phone sets), or using the 'Agent Assistant' agent software on PC (if available).
Changing the operating status of the set - Agent set
9.5
• Changing using codes (all sets)
The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these
codes.
Statuses Codes
in service
withdrawn
enter the feature code
to activate
A melody is played: activation accepted,
the change of status has been carried
• Change by function keys (Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone and Alcatel-
Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone)
Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a
refusal message is displayed, contact the system administrator.
out
additional task
temporarily absent
A 'buzzer' type alarm sounds: activation refused, the
OR
set is probably not taken into account by the call
centre; you should contact your administrator
Modifying your personal code - Agent set
number of
the agent
set
ACD
135 A2 On
1.00 2.00 3.00 4.02+
5.00 6.00 7.00 8.00
Onduty C.Work
T.Absence Offduty
Perso
Perso
Logout Groups
Password
status of the
queues
9.6
Password
def
abc
3
2
no
m
jkl
6
5
New code (4 digits)
Alcatel-Lucent IP Touch 4038
Phone/4039 Digital Phone/IP
Touch 4068 Phone sets
•4.02+ means: group number 4; 2 calls waiting; the '+' sign indicates that the queue capacity has been reached
(Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/IP Touch 4068 Phone).
32
Page 31
9
ACD : Agent set / Supervisor station
Agent set - Integrating another group/leaving a group
9.7
Groups
Press the key of the group (1 to 8) to
integrate (box empty) and/orpress the
key of the group to leave (box full)
Close the agent session (logout) - Agent set
9.8
Logout
Supervisor station
9.9
A supervisor can review the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function
keys on an Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone or Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/
IP Touch 4068 Phone set.
A supervisor can also perform the agent function from the same set.
Supervising group mailboxes - Supervisor station
9.10
• Consulting the messages:
When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.
follow the instructions of the voice
guide
Press the supervision
key
When a mailbox is reviewed by a supervisor, the other supervisors cannot access it.
• Supervision keys for group mailboxes and positioning on the sets:
33
PERS.
Main
Access the 'Main' page
10:30
10:30
Page 32
Compliance
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year,
howtoc
parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however confirm in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness,
etc.), noncompliant installation or modifications or repairs carried out by people who are
not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you
may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.)
which may damage the plastic parts of your telephone. Never spray it with cleaning
products.
The ear piece and microphone area of the handset may attract metallic objects that may
be dangerous for the ear.
To avoid accidentally damaging the set telephone line connector, make sure you position
the cord correctly in the compartment intended for this purpose.
The wording is not contractual and may be subject to change. Some features of your
telephone are controlled by a software key and the configuration of the unit.
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch
4038 Phone, 4039 Digital Phone and IP Touch 4068 Phone products (that can be equipped
with a Bluetooth® handset) comply with the essential demands of Directive 1999/5/CE of
the European Parliament and Council. A copy of the original of this declaration of
compliance can be obtained from your installer.
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to
special collection and disposal in member countries of the European Union, as
well as in Norway and Switzerland. By ensuring this product is disposed of
correctly, you will help to conserve natural resources and help prevent potential
negative consequences to the environment and human health which could otherwise be
caused by inappropriate disposal of this product. For further details about recycling this
product, please contact the supplier who sold you the product.
Operating conditions
Operating temperature range: -5°C /45°C.
Acoustic shock protection
The acoustic level of the signal generated by the handset earpiece is less than 136 dBspl for
a transient signal and less than 125 dBA for a continuous signal.
Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise; at its maximum setting, the level is 105
dBA at 60 cm from terminal. To reduce the level, the following is recommended:
- reduce the setting (9 levels of 5 dB)
- program a progressive ring.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2007 Alcatel-Lucent. All rights reserved.
Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® wireless handset
This device complies with Part 15 of FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. Warning: Changes or modifications
made to this equipment not expressly approved by Alcatel-Lucent Enterprise may void the
FCC authorization to operate this equipment. The device is designed and manufactured
not to exceed the emission limits for exposure to radio frequency energy in SAR (Specific
Absorption Rate) set by the FCC.
MU19006USAD-O600ed01-0729
34
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