IP-200PHD-24 /
IP-200PHD-24B
2.0 Mega Pixel Passive PoE
IPCamera
User’s Manual
i
Copyright & Disclaimer
Copyright & Disclaimer
No part of this publication may be reproduced in any form or by any means, whether
electronic, mechanical, photocopying, or recording without the written consent of
OvisLink Corp.
OvisLink Corp. has made the best effort to ensure the accuracy of the information in
this user’s guide. However, we are not liable for the inaccuracies or errors in this
guide. Please use with caution. All information is subject to change without notice
This product contains some codes from GPL. In compliance with GPL agreement,
AirLive will publish the GPL codes on our website. Please go to
go to the "Support->GPL" menu to download source code.
All Trademarks are properties of their respective holders.
www.airlive.com and
iAirLive IP-200PHD-24/IP-200PHD-24B
User’s Manual
Copyright & Disclaimer
FCC Statement
Federal Communication Commission Interference Statement This equipment has
been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
z Consult the dealer or an experienced radio/TV technician for help.
FCC Caution
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation. For product available in the USA/Canada market, only
channel 1~11 can be operated. Selection of other channels is not possible.
This device and its antenna(s) must not be co-located or operation in conjunction with
any other antenna or transmitter.
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
AirLive IP-200PHD-24/IP-200PHD-24B
User’s Manual
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Table of Contents
Table of Contents
1. Introduction.....................................................................................................1
1.1 Overview.................................................................................................1
1.2 Features .................................................................................................2
1.3 System Requirements ............................................................................2
1.4 Package Contents ..................................................................................3
1.5 Physical Description ...............................................................................4
1.5.1 Front View....................................................................................4
1.5.2 Bottom View.................................................................................5
1.6 Hardware Installation..............................................................................6
2. Getting Started................................................................................................9
2.1 IP Wizard................................................................................................9
2.2 View......................................................................................................11
2.3 LAN ......................................................................................................11
2.4 UPnP for Windows ...............................................................................13
2.5 Install the IP Camera behind NAT router..............................................14
2.6 Configure IP Camera via Web UI .........................................................15
2.6.1 Login as User.............................................................................16
2.6.2 Login as Administrator...............................................................17
3. Configure the Camera ..................................................................................18
3.1 Monitor the Image Section....................................................................18
3.2 View Profile...........................................................................................18
3.3 Streaming Protocol...............................................................................18
3.4 Language..............................................................................................18
3.5 Two-Way Audio....................................................................................18
3.6 Full Screen ...........................................................................................19
3.7 Active Control.......................................................................................19
3.7.1 Digital Zoom ...............................................................................20
3.7.2 Snapshot....................................................................................21
3.7.3 Record.......................................................................................21
3.7.4 Volume.......................................................................................22
3.7.5 About .........................................................................................23
4. Monitor the Image Section...........................................................................24
4.1 Monitor the Image Section....................................................................24
4.2 Configure via Web UI ...........................................................................25
4.2.1 Network......................................................................................25
4.2.2 DDNS.........................................................................................27
iiiAirLive IP-200PHD-24/IP-200PHD-24B
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Table of Contents
4.2.3 PPPoE.......................................................................................29
4.2.4 Steaming....................................................................................30
4.2.5 UPnP .........................................................................................31
4.2.6 Bonjour ......................................................................................33
4.2.7 IP Filter ......................................................................................34
4.2.8 IP Notification.............................................................................34
4.3 Camera – Adjust Camera Parameters..................................................37
4.3.1 Picture........................................................................................37
4.3.2 Privacy Mask .............................................................................38
4.4 System – Configure and Maintain.........................................................40
4.4.1 System.......................................................................................40
4.4.2 Date & Time...............................................................................42
4.4.3 Maintenance ..............................................................................43
4.5 Video – Configure Profile......................................................................46
4.5.1 Common....................................................................................46
4.5.2 Video Profile ..............................................................................47
4.5.3 ROI ............................................................................................48
4.6 Audio – Audio Parameters....................................................................49
4.6.1 Setting........................................................................................49
4.6.2 Manage User Name, Password and Login Privilege..................50
4.6.3 E-Mail.........................................................................................51
4.6.4 Object Detection ........................................................................52
4.6.5 Storage – Status and Configuration of SD card
(POE-200PHD-24 Only)..........................................................54
4.6.6 Recording List- Files List inside SD Card
(IP-200PHD-24 Only) ..............................................................55
4.6.7 Event Sever ...............................................................................55
4.6.8 Event Schedule ..........................................................................60
5. Troubleshooting & FAQ ...............................................................................66
5.1 Monitor the Image Section....................................................................66
5.2 PING.....................................................................................................72
5.3 Bandwidth Estimation...........................................................................73
5.4 Specification Table ...............................................................................74
5.5 Configure Port Forwarding Manually ....................................................76
5.6 DDNS ...................................................................................................79
5.7 Power Line Frequency..........................................................................86
5.8 3GPP Table..........................................................................................88
5.9 UPnP....................................................................................................88
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1
1. Introduction
1. Introduction
1.1 Overview
This camera is an inexpensive and fully scalable surveillance device. Because
the Network Cameras can be plugged into your existing local area network
(LAN), you will potentially save thousands of dollars from unnecessary cabling.
The device is accessible via the LAN or Internet connection. Connect your
device directly to a local area network or xDSL modem, and with Microsoft®
Internet Explorer you get instant, on demand video streams. Within minutes
you can set up the device to capture a video sequence to a PC. The live video
can be uploaded to a website for the world to see.
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1. Introduction
1.2 Features
z Easy installation with setup wizard (IP Wizard II)
z UPnP device discovery and NAT router transversal for easy installation
z Dynamic IP Service, DIPS®, to search your IP camera from Internet easily
z H.264, MPEG4 and JPEG triple compression simultaneously
z 2 Mega-pixel resolution
z Up to 9-profile encoder simultaneously
z 2 Mega-pixel or 720P mode selectable
z Up to 30 fps for 720P mode
z Up to 15 fps for 2 Mega-pixel mode
z UDP / TCP / HTTP protocols selectable
z 12-24V Passive PoE support
z 3GPP for 3G mobile remote application
z Digital zoom
z Built-in microphone
z Audio line out
z Two-way audio
z Intelligent motion detection up to 10 zones
z Go to preset once motion triggered
z Image transmission using an FTP or e-mail for event
z DDNS and PPPoE
z Multi-channel control software for surveillance application
z On-line firmware upgrade
1.3 System Requirements
z Microsoft Internet Explorer 6.0 or later
z Microsoft Media Player 11.0 or later (to playback recorded file)
z VGA Monitor resolution 1280 x 1024 or higher
z Pentium-4 3.6 GHz or higher
z Memory Size: 1GB or more
z Windows XP, Vista, 7
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1. Introduction
1.4 Package Contents
User can find the following items in the package:
z This camera is the main element of the product.
z Camera Stand with screws
z Power adapter dedicates 12V DC electric power output to Network
Camera.
z User’s manual CD provides important information and instructions for
operating the Network Camera.
z Quick start guide provides important information and instructions for
installing this device.
z PoE Accessory (PoE-1P) provides to connect to a network device and
not need to use additional DC injector.
If any of the above items are missing, please contact your dealer immediately.
Note: Using a power supply with a different voltage than the one included with
the Network Camera will cause damage and void the warranty for this product.
Note: This device works with 12 to 24 volt passive PoE. It does not work wit h
48V 802.3af switches. Do not plug in to 802.3af or 803.3at PoE switch, it can
cost damage to the camera.
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1.5 Physical Description
1.5.1 Front View
z IP-200PHD-24
1. Introduction
1. Lens & Focus Ring
User could use this ring to adjust focus manually.
2. Microphone
The Camera has built-in an internal microphone. This microphone is hidden
in the pinhole located on the front panel.
3. Micro SD Card Slot (IP-200PHD-24 Only)
User can insert a micro SD card into this slot for event recording.
z IP-200PHD-24B
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1. Introduction
1. Lens & Focus Ring
User could use this ring to adjust focus manually.
2. Microphone
The Camera has built-in an internal microphone. This microphone is hidden
in the pinhole located on the front panel.
1.5.2 Bottom View
1. Audio Output Jack
Audio-out Jack allows this device to output audio or alerting sound.
2. DC Power Jack
The input power is 12VDC.
Note that supply the power to the Camera with the power adapter included in
package. Otherwise, the improper power adapter may damage the unit and
result in danger.
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1. Introduction
3. Factory Default Reset
This button is hidden in the pinhole. This button is used to restore the all
factory default settings. Sometimes restarting the camera will make the
system back to a normal state. If the system still got problems after restart,
user can restore the factory default settings and install it again. To restore
the device, please follow the steps below:
(1) Insert the paper clip or other tool and press and hold the button down
continuously.
(2) Hold it at least 5 seconds and release the tool. Then the device has been
restored to default settings and reboot again.
Note: Restoring the factory default setting will lose the all previous settings
included IP address forever. User needs to run the IPWizard II program to
search the device and configure it to let the device work properly again.
4. LAN Socket
The LAN socket is a RJ-45 connector for connections to 10Base-T Ethernet
or 100Base-TX Fast Ethernet cabling. This Ethernet port built N-Way
protocol can detect or negotiate the transmission speed of the network
automatically. Please use Category 5 cable to connect the Network
Camera to a 100Mbps Fast Ethernet network switch or hub.
5. LAN LED (green color)
This LED will be flashing while network accessing via Ethernet.
6. Power LED (orange color)
This LED is used to indicate whether DC power is on or not.
1.6 Hardware Installation
1. Attach the Camera with the included stand
2. Place the Camera on the table or fix it onto ceiling or wall
Use three screws to fix the Network Camera onto the ceiling or wall. You could
also put the Network Camera on the table directly.
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1. Introduction
3. Plug an Ethernet cable into the Camera
Connect an Ethernet cable to the LAN socket located on the Network
Camera’s bottom and attach it to the network.
4. Connect the external power supply to Camera Connect the attached power
adapter to the DC power jack of the Network Camera.
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1. Introduction
Note: Use the power adapter, 12VDC, included in the package and connect it
to wall outlet for AC power.
5. Use PoE-1P to connect to a network device. The
IP-200PHD-24/IP-200PHD-24B is using DC 12V passive PoE and you can
use PoE-1P as PoE splitter or PoE injector to connect to your network
device and there is no need additional power adapter.
Note: This device works with 12 to 24 volt passive PoE. It does not work wit h
48V 802.3af switches. Do not plug in to 802.3af or 803.3at PoE switch, it can
cost damage to the camera.
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2
2.1 IP Wizard
2. Getting Started
2. Getting Started
Once you have installed the Network Camera well and powered it on, the
network accessing type LED will turn on. It means the system is booting up
successfully. Furthermore, if you have a proper network connection, and
access to the Network Camera, the LED will flash green under wired mode.
When you installed the Camera on a LAN environment, you have two easy
ways to search your Cameras by IPWizard II or UPnP™ discovery. Here is the
way to execute IPWizard II to discover Camera’s IP address and set up related
parameter in a Camera.
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2. Getting Started
When launch the IPWizard II, a searching window will pop up. IPWizard II is
starting to search Network Cameras on the LAN. The existed devices will be
listed as below.
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2. Getting Started
2.2 View
If IPWizard II finds network devices, View button will be available. Please
select the device you want to view and click the View button. Then you could
see the video from camera directly. Furthermore you could double click the left
button of mouse to link to the network device by browser.
2.3 LAN
In case you want to change the IP related parameters of wired interface,
please select the device you want to configure and click the LAN button.
Relative settings will be carried out as below.
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2. Getting Started
You could modify the relative settings of the selected device. Click “<<” button
will quit the LAN setting procedure and click “>>” button will move to next page
as below.
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2. Getting Started
In case, you do not want to change username and/or password, then just click
“Submit” button to perform your setting accordingly. Click “<<” button will go
back to previous page.
If you like to change username and/or password of the device, just click the
check button. Then, the related fields will show up as below.
After keying in new username and password, click “Submit” button to perform
your setting accordingly. Click “<<” button will go back to previous page.
2.4 UPnP for Windows
UPnP™ is short for Universal Plug and Play, which is a networking
architecture that provides compatibility among networking equipment, software,
and peripherals. This device is an UPnP enabled device. If the operating
system, Windows XP, Vista or 7, of your PC is UPnP enabled, the Network
Camera will be very easy to be found.
Please refer to Appendix I to enable UPnP settings only if your operating
system of PC is running Windows XP.
Note: Windows 2000 does not support UPnP feature.
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2. Getting Started
To discover your device, go to your Desktop and click My Network Places.
Click the targeted Device. Then Internet Explorer will connect to this Network
Camera automatically.
2.5 Install the IP Camera behind NAT router
Once installed, the device is accessible on your LAN. To access the device
from the Internet you must configure your broadband router to allow incoming
data traffic to the device.
then it may get a dynamic IP address from the DHCP server. However, if the
device wants to be accessed from the WAN, its IP address needs to be setup
as fixed IP, also the port forwarding or Virtual Server function of router needs
to be setup.
However, if your NAT router supports UPnP feature, it can be very easy to
achieve NAT traversal automatically.
feature, which will attempt to automatically configure the router to allow access
to the camera.
Installing the device with an UPnP router on your network is an easy 3–step
procedure:
If the device is installed on the LAN with a router,
To do this, enable the NAT-traversal
(1) Enable UPnP option of your NAT router
(2) Enable UPnP NAT traversal option of the Network Camera (default)
(3) Access your Network Camera by DIPS
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2. Getting Started
(1) Enable UPnP option of your NAT router
To use UPnP IGD function (NAT traversal), you need to make sure the
UPnP function is enabled in your router. Most new home routers should
support this function. Some of routers are default enable and others are
not. Please check user’s manual of your NAT router for detail.
(2) Enable UPnP NAT traversal option of the Network Camera
Refer to Setting Î Network Î UPnP page for detail NAT traversal
setting. Note that this option is default enabled.
(3) Access your Network Camera by DIPS
Refer to Setting Î System Î System page for detail DIPS information.
2.6 Configure IP Camera via Web UI
1. Start the web browser on the computer and type the IP address of the
Camera you want to monitor as below:
The Login Window of the Camera is prompted:
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User’s Manual
2. Getting Started
2. Type in your login name and password under “USERNAME” and
“PASSWORD” textbox. For the first time use (default value), input the
User Name: admin
Password: airlive
That’s, type in “admin” on the “USERNAME” as a default name and
“airlive” on the “PASSWORD” as a default password. Click “OK” button to
start the main menu.
3. According your browser’s security setting, the IE Web Page may prompt the
“Security Warning” window. If so, select “Yes” to install and run the ActiveX
control into your PC. Otherwise, the system will load the ActiveX silently.
4. After the ActiveX control was installed and ran, the first image will be
displayed.
2.6.1 Login as User
If you log in the Camera as an ordinary User, “Setting” function will be not
accessible.
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2. Getting Started
2.6.2 Login as Administrator
If you log in the Camera as the Administrator, you can perform all the settings
provided by the device.
Start-up screen will be as follow no matter an ordinary users or an
administrator.
ActiveX Control
Monitor
2-Way
Audio
Image
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Full Screen
User’s Manual
3. Configure the Camera
3. Configure the Camera
3
3.1 Monitor the Image Section
The image shot by the device is shown here. The date and time are displayed
at the top of the window.
3.2 View Profile
The device supports multi-profile function for H.264, MEPG4 and JPEG
simultaneously. User can chose the proper and/or preferred profile which is
listed here.
3.3 Streaming Protocol
User can select proper streaming protocol according to networking
environment.
3.4 Language
The device could provide multiple languages to meet customer’s requirement.
3.5 Two-Way Audio
The device supports 2-way audio function. User can chose to enable or
disable this function by toggling the icon below.
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: Disable audio uploading function.
: Enable audio uploading function.
3.6 Full Screen
Enlarge video to full screen display.
: Enlarge video to full screen display. Press “ESC” key to disable
3. Configure the Camera
this function.
3.7 Active Control
The plug-in ActiveX control supports a lot of functions by clicking the left
mouse button. Note that this feature only supports on the ActiveX control within
Microsoft® Internet Explorer.
On the ActiveX control icon, click the LeftMouseButton, then a menu
pop-up. This menu provides features that are unique to the ActiveX control.
These features include:
• “Digital Zoom”,
• “Snapshot”,
• “Record”,
• “Volume”,
• “About”
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3. Configure the Camera
3.7.1 Digital Zoom
Click Digital Zoom to active this function as above. User can drag or scale the
box over the video to adjust zoom ratio and position.
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3. Configure the Camera
3.7.2 Snapshot
Click Snapshot to activate this function. Press Snapshot button to take a
picture. The image file is saved as JPEG format into your local PC. Select
Browser, the pop-up window to select the save path and file name prefix,
select OK to continue.
If you like to retrieve the saved image, select the file to display the saved
image by using any one of graph editing tools.
3.7.3 Record
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3. Configure the Camera
Click Record to activate this function. Press Record button to start recording.
The video file is saved as ASF format into your local PC. While you want to
stop it, press Stop to stop recording. Select Browser, the pop-up window to
select the save path and file name prefix, select OK to continue.
After stop recording, list the files, this file is named as
Video_yyyymmddhhmmss.avi
The ASF files can be display by the standard Windows Media Player, but it
needs the DixectX 9.0 or later version to be installed.
3.7.4 Volume
Click Volume to activate this function. There are two control bars for speaker
and microphone volume respectively. Scroll these control bars to adjust the
audio attribute. Check the volume mute will mute the speaker output.
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3.7.5 About
3. Configure the Camera
Click About to show this ActiveX information.
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4. Monitor the Image Section
4. Monitor the Image
4
Section
4.1 Monitor the Image Section
This function is only available for user logged into Camera as administrator.
Click on each menu name to display its setting page.
Item Action
Network
Camera
System
Configure Network settings such as DHCP, DDNS,
3GPP, PPPoE and UPnP
Adjust camera parameters, position, and set camera
tour
Configure system information, date & time,
Video
Audio
User
E-Mail
Object Detection
Storage
Recording List
Event Server
Event Schedule
maintenance, and view system log file.
Configure bit rate and frame rate of video profiles
Configure audio parameters
Setup user name, password and login privilege
Setup E-Mail configuration
Setup Object detection
Status and configuration of SD card (IP-200PHD-24
Only)
Files list inside the SD Card (IP-200PHD-24 Only)
Setup FTP/TCP/HTTP server for event
Configure the schedule while event triggered
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4. Monitor the Image Section
4.2 Configure via Web UI
4.2.1 Network
Use this menu to configure the network to connect the device and the clients.
This section provides the menu for connecting the device through Ethernet
cable.
MAC address:
Displays the Ethernet MAC address of the device. Note that user can not
change it.
Obtain IP address automatically (DHCP):
DHCP: Stands for Dynamic Host Configuration Protocol.
Enable this checked box when a DHCP server is installed on the network to
issue IP address assignment. With this setting, the IP address is assigned
automatically. If this device can not get an IP address within limited tries, the
device will assign a default IP address, 192.168.1.100, by itself as the default
IP address.
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4. Monitor the Image Section
IP address, Subnet mask, and Gateway:
If you do not select Obtain an IP address automatically, then you need to
enter these network parameters manually.
Obtain DNS from DHCP:
DNS: Stands for Domain Name System.
Enable this checked box when a DHCP server is installed on the network and
provide DNS service.
Primary DNS and Secondary DNS:
If you do not select Obtain DNS from DHCP, then you need to enter these
parameters manually.
HTTP Port:
The device supports two HTTP ports. The first one is default port 80 and this
port is fixed. This port is very useful for Intranet usage. The second HTTP port
is changeable. Users could assign the second port number of http protocol,
and the WAN users should follow the port number to login. If the http port is not
assigned as 80, users have to add the port number in back of IP address. For
example: http://192.168.1.100:8080.
Therefore, the user can access the device by either
http://xx.xx.xx.xx/, or
http://xx.xx.xx.xx:xxxx/ to access the device.
If multiple devices are installed on the LAN and also required to be accessed
from the WAN, then the HTTP Port can be assigned as the virtual server port
mapping to support multiple devices.
Click “OK” to save and enable the setting.
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4. Monitor the Image Section
4.2.2 DDNS
DDNS: Stands for Dynamic Domain Name Server
Your Internet Service Provider (ISP) provides you at least one IP address
which you use to connect to the Internet. The address you get may be static,
meaning it never changes, or dynamic, meaning it’s likely to change
periodically. Just how often it changes, depends on your ISP. A dynamic IP
address complicates remote access since you may not know what your current
WAN IP address is when you want to access your device over the Internet.
One of the possible solutions to the dynamic IP address problem comes in the
form of a dynamic DNS service.
A dynamic DNS service is unique because it provides a means of updating
your IP address so that your listing will remain current when your IP address
changes. There are several excellent DDNS services available on the Internet.
One such service you can use is www.DynDNS.org. You’ll need to register
with the service and set up the domain name of your choice to begin using it.
Please refer to the home page of the service for detailed instructions or refer to
Appendix G for more information.
If your device is connected to xDSL directly, you might need this feature.
However, if your device is behind a NAT router, you will not need to enable this
feature because your NAT router should take care of this job. As to xDSL
environment, most of the users will use dynamic IP addresses. If users want to
set up a web or a FTP server, then the Dynamic Domain Name Server is
necessary.
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4. Monitor the Image Section
DDNS:
To enable or disable the DDNS service here.
Server name:
Choose the built-in DDNS server.
DDNSHost:
The domain name is applied of this device.
User name:
The user name is used to log into DDNS.
Password:
The password is used to log into DDNS.
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4. Monitor the Image Section
4.2.3 PPPoE
PPPoE: Stands for Point to Point Protocol over Ethernet
A standard builds on Ethernet and Point-to-Point network protocol. It allows
your device with xDSL or cable connects with broadband network directly, then
your device can dial up and get a dynamic IP address. For more PPPoE and
Internet configuration, please consult your dealer or ISP.
The device can directly connect to the xDSL, however, it should be setup on a
LAN environment to program the PPPoE information first, and then connect to
the xDSL modem. Power on again, then the device will dial on to the ISP
connect to the WAN through the xDSL modem.
The procedures are
• Connect to a LAN by DHCP or Fixed IP
• Access the device; enter Setting Î Network Î PPPoE as below
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4. Monitor the Image Section
PPPoE:
To enable or disable the PPPoE service here.
User name:
Type the user name for the PPPoE service which is provided by the ISP.
Password:
Type the password for the PPPoE service which is provided by the ISP.
IP address, Subnet mask, and Gateway (read only):
Shows the IP information got from PPPoE server site.
Status:
Shows the Status of PPPoE connection.
4.2.4 Steaming
RTSP is a streaming control protocol, and a starting point for negotiating
transports such as RTP, multicast and Unicast, and for negotiating codecs.
RTSP can be considered a "remote control" for controlling the media stream
delivered by a media server. RTSP servers typically use RTP as the protocol
for the actual transport of audio/video data.
RTSP Port:
Choose the RTSP port.
video stream. Enter the RTSP port number to use. The default value is 554.
RTP Port:
Specify the range of transmission port number of video stream. The default
range is 50000 to 50999. User can specify a number between 1024 and
The RTSP protocol allows a connecting client to start a
65535.
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4.2.5 UPnP
UPnP is short for Universal Plug and Play, which is a networking architecture
that provides compatibility among networking equipment, software, and
peripherals. This device is an UPnP enabled Network Camera. If your
operating system is UPnP enabled, the device will automatically be detected
and a new icon will be added to “My Network Places.”
the UPnP functionality, it can be disabled.
In addition, this device also provides UPnP IGD function for NAT traversal
easily. Use NAT traversal when your device is located on an intranet (LAN)
and you wish to make it available from the other (WAN) side of a NAT router.
With NAT traversal properly configured, all HTTP traffic to an external HTTP
port in the NAT router will be forwarded to the device.
If you do not want to use
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UPnP:
To enable or disable the UPnP service here.
Friendly Name:
Shows the friendly name of this device here.
UPnP NAT Traversal
When enabled, the device will attempt to configure port mapping in a NAT
router on your network, using UPnP™. Note that UPnP™ must be enabled in
the NAT router first.
Port Range:
The port range will open in NAT router.
External IP address:
Show the IP address and port for WAN access through Internet. If NAT
traversal is configured successfully, user can use this IP address and port to
access this device. The external IP address is not shown in case NAT traversal
function is failed.
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4.2.6 Bonjour
Bonjour, also known as zero-configuration networking, enables automatic
discovery of computers, devices, and services on IP networks. Bonjour uses
industry standard IP protocols to allow devices to automatically discover each
other without the need to enter IP addresses or configure DNS servers.
Specifically, Bonjour enables automatic IP address assignment without a
DHCP server, name to address translation without a DNS server, and service
discovery without a directory server. Bonjour is an open protocol which Apple
has submitted to the IETF as part of the ongoing standards-creation process.
Bonjour:
To enable or disable the Bonjour service here.
Friendly Name:
Shows the friendly name of this device here.
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4.2.7 IP Filter
You can enter different user’s IP address which are allowing enter or denying
by the device.
IP Filter:
To enable or disable the IP filter function here.
IP Filter Policy:
Choose the filter policy where is denying or allowing.
4.2.8 IP Notification
In case the IP address is changed, system is able to send out an email to alert
someone if the function is enabled.
SMTP Notification (e-mail):
If enable this function, then the “Send to” and “Subject” fields need to be filled.
Send To:
Type the receiver’s e-mail address. This address is used for reply mail.
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Subject:
Type the subject/title of the E-mail.
TCP Notification:
If enable this function, then the “TCP Server“, “TCP Port”, and “Message”
fields need to be filled.
TCP Server:
Type the server name or the IP address of the TCP server.
TCP Port:
Set port number of TCP server.
Message:
The message will be sent to FTP server.
HTTP Notification:
If enable this function, then the fields below need to be filled.
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URL:
Type the server name or the IP address of the HTTP server.
HTTP Login name:
Type the user name for the HTTP server.
HTTP Login Password:
Type the password for the HTTP server.
Proxy Address:
Type the server name or the IP address of the HTTP Proxy.
Proxy Port:
Set port number of Proxy.
Proxy Login name:
Type the user name for the HTTP Proxy.
Proxy Login Password:
Type the password for the HTTP Proxy.
Custom parameter:
User can set specific parameters to HTTP server.
Message:
The message will be sent to HTTP server.
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4.3 Camera – Adjust Camera Parameters
Use this menu to set the functions of the camera parameters of the device.
4.3.1 Picture
Rotation:
Turn the “Mirror” and “Vertical Flip” On or OFF. The image will be overturned
as below.
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White Balance:
Auto: will adjust the white balance automatically.
Hold: will hold the white balance.
Exposure Control:
Auto: will adjust the internal gain automatically.
Hold: will hold the internal gain.
Color Level:
Large value will be colorful.
Brightness:
Large value will brighten camera.
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Sharpness:
Large value will sharpen camera.
Contrast:
Large value will contrast camera heavily.
De-Noise:
De-Noise can remove or lower unwanted noise and preserve fine details and
edges.
Default Settings:
Restore to factory image settings.
4.3.2 Privacy Mask
Use this page to specify privacy mask window 1 to window 7 and set the name
and gray level for selected window.
Add and Delete:
To add or delete the privacy mask windows, user can specify up to 7 windows
to mask the video captured by this device. By dragging mouse on the image,
you can change the position and size of the selected window accordingly.
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Name:
Name of the specified window.
Level
Defines the gray level of mask block. The lower value will be darker.
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4.4 System – Configure and Maintain
Use this menu to perform the principal settings of the device.
4.4.1 System
DIPS (Dynamic IP Service):
To enable or disable the DIPS® (Dynamic IP Service) function.
Device ID (for DIPS):
It’s a unique number of each device for identification and this ID is used for
DIPS.
In the Appendix G, it describes how to locate your device from Internet by
DDNS service. However, we provide another easier way to do the same job
called Dynamic IP Service, DIPS®.
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To use this service, just follow four steps below:
(1) Enable DIPS function of the device.
(2) Check your Device ID from this page. This is a unique number for each
device.
(3) If your device is behind a NAT router, please configure your device properly.
You could refer to section “Install the Camera behind a NAT Router” above.
You only need to do this job one time.
(4) Visiting our company’s web site, you can find DIPS service page as below:
Enter your Device Number and press “OK” button.
Then, a new web page will pop up and link to your device accordingly.
You will see that DIPS is a much easier service than DDNS.
Device Title:
You can enter the name of this unit here. It’s very useful to identify the specific
device from multiple units. The information will be shown on IPWizard II once
the device is found.
Software Version:
This information shows the software version of the device.
Network LED:
To turn on or off Network LED.
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Power LED:
To turn on or off Power LED.
Log:
User can check the system log information of the device, including the Main
Info, Appended Info, Operator IP, and so on …
Reload:
Click this button; user can refresh the log information of the device.
4.4.2 Date & Time
You can setup the device or make it synchronized with PC or remote NTP
server. Also, you may select your time zone in order to synchronize time
locally.
Server Date & Time:
Displays the date and time of the device.
PC Time:
Displays the date and time of the connected PC.
Adjust:
- Synchronize with PC:
Click this option to enable time synchronization with PC time.
- Manual setting:
Click this option to set time and date manually.
- Synchronize with NTP:
Click this option if you want to synchronize the device’s date and time with
those of time server called NTP server (Network Time Protocol).
NTP Server: Type the host name or IP address or domain name of the
NTP server.
NTP sync. Interval: Select an interval between 1 and 23 hours at
which you want to adjust the device’s time referring to NTP server
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Time zone:
Set the time difference from Greenwich Mean Time in the area where the
device is installed.
Daylight Saving:
Disable or enable the daylight saving adjustment.
4.4.3 Maintenance
Hard Factory Default (Include the network setting):
Recall the device hard factory default settings. Note that click this button will
reset all device’s parameters to the factory settings (including the IP address).
Factory Default (Except the network setting):
The unit is restarted and most current settings are reset to factory default values. This action will not reset the network setting.
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Backup Setting:
To take a backup of all of the parameters, click this button. If necessary, it will
then be possible to return to the previous settings, if settings are changed and
there is unexpected behavior.
Restore Setting:
Click the “Browse” button to locate the saved backup file and then click the
“Restore Setting” button. The settings will be restored to the previous
configuration.
Firmware Upgrade:
The device supports new firmware upgrade (the software that controls the
operation in the device). Please contact your dealer for the latest version if
necessary.
Download the latest firmware file from our website or your dealer. Unzip this
firmware file to binary file and store it into your PC. Then follow the steps as
bellows carefully:
1. Close all other application programs which are not necessary for firmware
update.
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2. Make sure that only you access this device while firmware updating.
3. Disable Motion Detection function.
4. Click “Browse” button. Select the Firmware binary file.
(Note that it must make sure that the Firmware only applies to this device,
once update, it will be burned into FLASH ROM of system.)
5. Once the firmware file was selected, click “Firmware Upgrade”
button.
6. The upgrade progress information will be displayed. Once the uploading
process completed, the device will reboot the system automatically.
7. Please wait for timer countdown, and then you can use IPWizard II to search
the device again.
Warning!!! The download firmware procedure cannot be interrupted. If
the power and/or network connection are broken during the download
procedure, it might possibly cause serious damage to the device.
Be aware that you should not turn off the power during updating the
firmware and wait for finish message.
Furthermore, the firmware upgrade procedure always is risk and do not
try to upgrade new firmware if it’s not necessary.
System Restart:
The device is restarted without changing any of the network settings. It means
the IP address of the device will not change after firmware upgrade.
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4.5 Video – Configure Profile
This device provides 2 modes of video profile. The first one is Mega-Pixel
mode which supports video resolution up to Mega-pixel. However the
maximum frame rate of this mode is up to 15fps only. The second one is VGA
mode which supports video resolution up to VGA but frame rate can be up to
30fps. User only can select either Mega-pixel or VGA mode to operate the
camera. Switching Mega-pixel and VGA, the device will take time to reboot
system.
4.5.1 Common
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Text Overlay Setting:
There are some important information can be embedded into image, including
date, time, and/or text.
Video Profile:
User can only choose either 720P or 2 Mega modes. The 720P mode can
serve H.264 and JPEG streams up to 1280x720 resolution simultaneously. On
the other hand, 2 Mega mode, it can stream up to 1600x1200 resolution
simultaneously.
4.5.2 Video Profile
Name:
Assign a name to the selected profile.
Video Type:
Video codec of the selected video profile.
Resolution:
Resolution of the selected video profile.
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ROI:
Assign the selected profile as a ROI stream or not.
Rate Control:
Defines the rate control method of this profile. There are four options: Constant
Bit Rate (CBR), Variable Bit Rate (VBR), Enhanced Constant Bit Rate (ECBR),
and Enhanced Variable Bit Rate (EVBR).
For CBR, the video bit rate is between low to high bandwidth based on
different resolutions. User can set the desired bit rate to match the limitation of
bandwidth.
For VBR, user should choose the quality level to set the video quality rather
than bit rate. The quality level is between 1 and 100. The higher value can
reach the better quality but of course will consume higher bandwidth.
For ECBR, the video bitrate is based on normal CBR mode. However, the
target bitrate can be increased to max target bitrate while lots of motion in
video. The max target bitrate will keep a pre-defined time period and then back
to normal CBR bitrate.
For EVBR, the video bitrate is based on normal VBR mode. However, the
target bitrate can be increased to max target bitrate while lots of motion in
video. The max target bitrate will keep a pre-defined time period and then back
to normal VBR mode.
Max Frame Rate:
Defines the targeted frame rate of this profile. For example, set the frame rate
to 15 fps, then the image will be updated for 15 frames per second as possible.
User need to set reasonable max frame rate versus video quality under the
limited bandwidth.
GOP Control:
Defines the Intra/Inter-frame (I/P) ratio of this profile. For example, set the
GOP to 30, then the video stream will have one Intra-frame every 30 frames.
4.5.3 ROI
ROI means Region of Interest. Use this page to specify ROI window which ROI
is QVGA resolution.
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4.6 Audio – Audio Parameters
4.6.1 Setting
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Audio:
To enable or disable audio function
Mute While PT:
Mute the audio while pan and/or tilt motion
Audio Mode:
To select Simplex or Full duplex (2-way audio) mode
Input Gain:
To adjust gain of input audio
Output Gain:
To adjust gain of output audio
4.6.2 Manage User Name, Password and Login Privilege
Use this menu to add, update, or remove the usernames and passwords of the
Administrator and viewer.
Viewer login:
Select “Anonymous” to allow any one viewing the video once connected.
Otherwise, only users in database can view the video after login.
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Access Right:
Administrator can access every function in this device. However, Viewers only
can view the video and access limited function.
PTZ Control:
Authorize this user to control PTZ function or not.
Add, update, and remove of Users account:
Manage the user’s account of viewer user.
4.6.3 E-Mail
You may setup SMTP mail parameters for further operation of Event Schedule.
That’s, if users want to send the alarm message out, it will need to configure
parameters here and also add at least one event schedule to enable event
triggering.
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SMTP Server:
Type the SMTP server name or the IP address of the SMTP server.
Test:
Send a test mail to mail server to check this account is available or not.
SMTP Port:
Set port number of SMTP service.
SSL:
Enable SSL function or not.
SMTP Authentication:
Select the authentication required when you send an e-mail.
Disable: if no authentication is required when an e-mail is sent.
Enable: if authentication is required when an e-mail is sent.
Authentication User name:
Type the user name for the SMTP server if Authentication is Enable.
Authentication Password:
Type the password for the SMTP server if Authentication is Enable.
E-mail To:
Type the receiver’s e-mail address.
E-mail From:
Type the sender’s E-mail address. This address is used for reply e-mails.
E-mail Subject:
Type the subject/title of the e-mail.
4.6.4 Object Detection
Use this menu to specify motion detection window 1 to window 10 and set the
conditions for detection while observing a captured image.
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Add and Del:
To add or delete the motion windows. User can specify up to 10 Included
and/or Excluded windows to monitor the video captured by this device. By
dragging mouse on the image, you can change the position and size of the
selected motion window accordingly.
Included or Excluded Window:
These windows can be specified as Included or Excluded type.
Included windows target specific areas within the whole video image
Excluded windows define areas within an Include window that should be
ignored (areas outside Include windows are automatically ignored)
Name:
Name of the specified motion window.
Object Size:
Defines the object size of motion detection. The higher object size will only
larger objects trigger motion detection. The lower object size will even small
objects trigger motion detection too. Generally speaking, the smaller size will
be easier to trigger event.
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Sensitivity
Defines the sensitivity value of motion detection. The higher value will be more
sensitivity.
4.6.5 Storage – Status and Configuration of SD card
(POE-200PHD-24 Only)
This page shows the status of attached SD card. You may setup related
parameters to manage the attached SD card also.
Enable automatic disk cleanup:
Delete old recorded files while the conditions are reached as below.
Remove recordings order than:
Delete old files by days.
Remove oldest recordings when disk is:
Delete old files by left capacity.
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4.6.6 Recording List- Files List inside SD Card
(IP-200PHD-24 Only)
This page shows the files list information. User may play or delete the selected file.
4.6.7 Event Sever
FTP Server z
You may setup FTP parameters for further operation of Event Schedule. That’s,
if users want to send the alarm message to an FTP server, it will need to
configure parameters here and also add at least one event schedule to enable
event triggering as SMTP.
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Name:
User can specify multiple FTP paths as wish. Therefore, user needs to specify
a name for each FTP setting.
FTP Server:
Type the server name or the IP address of the FTP server.
Test:
Check the FTP server whether this account is available or not.
FTP Login name:
Type the user name for the FTP server.
FTP Login Password:
Type the password for the FTP server.
FTP Port:
Set port number of FTP service.
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FTP Path:
Set working directory path of FTP server.
FTP Passive Mode:
Select passive or active mode connecting to FTP server.
TCP Server z
In addition to send video file to FTP server, the device also can send event
message to specified TCP server.
Name:
User can specify multiple TCP servers as wish. Therefore, user needs to
specify a name for each TCP server setting.
TCP Server:
Type the server name or the IP address of the TCP server.
TCP Port:
Set port number of TCP server.
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HTTP Server z
ThedevicealsocansendeventmessagetospecifiedHTTPserver.
Name:
User can specify multiple HTTP servers as wish. Therefore, user needs to
specify a name for each HTTP server setting.
URL:
Type the server name or the IP address of the HTTP server.
Test:
Check the HTTP server whether it is available or not.
HTTP Login name:
Type the user name for the HTTP server.
HTTP Login Password:
Type the password for the HTTP server.
Proxy Address:
Type the server name or the IP address of the HTTP Proxy.
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Proxy Login name:
Type the user name for the HTTP Proxy.
Proxy Login Password:
Type the password for the HTTP Proxy.
Proxy Port:
Set port number of Proxy.
SAMBA Server z
The device also can send video stream to specified SAMBA server.
Name:
User can specify multiple HTTP servers as wish. Therefore, user needs to
specify a name for each HTTP server setting.
SAMBA Server:
Type the server name or the IP address of the SAMBA server.
Test:
Check the SAMBA server whether this account is available or not.
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SAMBA Login name:
Type the user name for the SAMBA server.
SAMBA Login Password:
Type the password for the SAMBA server.
SAMBA Path:
Set working directory path of SAMBA server.
4.6.8 Event Schedule
This menu is used to specify the schedule of Event or Schedule Trigger and
activate the some actions provided by this device. Where the Schedule Trigger
will be activated by user-define interval without event happened.
Name:
Name of the Event or Schedule.
Enable:
Enable or disable this Event or Schedule.
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Type:
Event trigger or Schedule trigger.
Enable Time:
Define the feasible time slot.
Trigger by:
Select the triggered sources.
Action:
Define the actions once event triggered.
Example 1:
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Send file to FTP server by motion triggered always:
1. Select event trigger
2. Enable time: start from 00:00 to 24:00 every day
3. Trigger by: Motion Area (Added in Object Detection page)
4. Action : Send FTP (Add in Event Server -> FTP Server page)
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Example 2:
Send file to E-Mail server by motion triggered from Friday 18:00 to Saturday
06:00
1. Select event trigger.
2. Enable time: start from Friday 18:00 and keep work in 12 hours, so it will
stop on Saturday 06:00.
3. Trigger by : Motion Area (Added in Object Detection page)
4. Action : Send e-mail (Add in E-Mail page)
i. To email address: You need to input the receiver email
address.
ii. Subject: You could specify the email subject.
iii. Message: You could specify the email content.
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Example 3:
Enable Voice Alert every 10-minute during 18:00 to 24:00 from Monday to
Friday.
1. Type: Select schedule trigger and interval is 10-minute.
2. Enable time: Select Monday to Friday, and set start time from 18:00 and
keep work in 6 hours.
3. Trigger by : You do not need to choose it, because this will be triggered
every minute
4. Action : Voice Alert
Note: Send SD function is only for IP-200PHD-24
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Record z
User can choose the type of record file for event or schedule application.
Record File Type:
Choose JPEG, AVI-JPEG, or AVI-H.264 file format.
Record File Prefix:
Define the prefix of recorded filename.
JPEG Picture Numbers:
Define the picture numbers of JPEG to be sent out.
Pre-Trigger Duration:
Define the maximum duration of pre-alarm.
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Post-Trigger Duration:
Define the maximum duration of post-alarm.
Max File Size:
Define the maximum buffer size of record file.
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5. Troubleshooting & FAQ
5. Troubleshooting &
5
FAQ
5.1 Monitor the Image Section
Question Answer or Resolution
Features
The video and audio
codec is adopted in the
device.
The maximum number
of users access the
device simultaneously.
The device utilizes H.264, MPEG4 and JPEG triple
compression to providing high quality images. Where
H.264 and MPEG4 are standards for video compression
and JPEG is a standard for image compression.
The audio codec is defined as AMR for 3GPP and
G.711/G.726 for RTSP streaming.
The maximum number of users is limited to 20. However,
it also depends on the total bandwidth accessed to this
device from clients. The maximum data throughput of the
device is around 20~25Mbps for UDP mode and 10Mbps
The device can be
used outdoors or not.
Status LED does not
light up.
The network cabling is
required for the device.
for HTTP mode. Therefore, the actual number of
connected clients is varying by streaming mode, settings
of resolution, codec type, frame rate and bandwidth.
Obviously, the performance of the each connected client
will slow down when many users are logged on.
The device is not weatherproof. It needs to be equipped
with a weatherproof case for outdoors using. However,
equipped with a weatherproof case might disable the
audio function of the device.
Install this device
• Check and confirm that the DC power adaptor, included
in packaged, is used. Secure the power connector and
re-power it on again.
• If the problem is not solved, the device might be faulty.
Contact your dealer for further help.
The device uses Category 5 UTP cable allowing 10
and/or 100 Base-T networking.
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The device will be
5. Troubleshooting & FAQ
If a firewall exists on the network, port 80 is open for
installed and work if a
firewall exists on the
network.
The username and
password for the first
time or after factory
default reset
Forgot the username
and password
Forgot the IP address
of the device.
IPWizard II program
cannot find the device.
ordinary data communication. The HTTP port and RTSP
port need to be opened on the firewall or NAT router.
Username = admin and password = airlive.
Note that it’s all case sensitivity.
Follow the steps below.
1. Restore the factory default setting by press pressing
and holding down more than 3 seconds on the
device.
2. Reconfigure the device.
Check IP address of device by using the IPWizard II
program or by UPnP discovery.
• Re-power the device if cannot find the unit within 1
minutes.
• Do not connect device over a router. IPWizard II
Internet Explorer does
not seem to work well
with the device
IPWizard II program
fails to save the
network parameters.
program cannot detect device over a router.
• If IP address is not assigned to the PC which running
IPWizard II program, then IPWizard II program cannot
find device. Make sure that IP address is assigned to the
PC properly.
• Antivirus software on the PC might interfere with the
setup program. Disable the firewall of the antivirus
software during setting up this device.
• Check the firewall setting of your PC or Notebook.
Make sure that your Internet Explorer is version 6.0 or
later. If you are experiencing problems, try upgrading to
the latest version of Microsoft’s Internet Explorer from
the Microsoft webpage.
• Network may have trouble. Confirm the parameters and
connections of the device.
UPnP NAT Traversal
Can not work with NAT
router
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• Maybe NAT router does not support UPnP function.
Please check user’s manual of router and turn on UPnP
function.
User’s Manual
5. Troubleshooting & FAQ
• Maybe UPnP function of NAT router is not compatible
to the IP camera. Please contact your dealer to get the
approval routers list.
Some IP cameras are
working but others are
failed
Access this device
Cannot access the
login page and other
web pages of the
Network Camera from
Internet Explorer
• Maybe too many IP cameras have been installed on the
LAN, and then NAT router is out of resource to support
more cameras. You could turn off and on NAT router to
clear out of date information inside router.
• Maybe the IP Address of the Network Camera is
already being used by another device or computer. To
confirm this possible problem, disconnect the Network
Camera from the network first, and then run the PING
utility to check it out.
• Maybe due to the network cable. Try correcting your
network cable and configuration. Test the network
interface by connecting a local computer to the Network
Camera via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is
correct. If the Network Camera has a dynamic address, it
may have changed since you last checked it.
• Network congestion may prevent the web page
appearing quickly. Wait for a while.
The IP address and Subnet Mask of the PC and Network
Camera must be in the same class of the private IP
address on the LAN.
• Make sure the http port used by the Network Camera,
default=80, is forward to the Network Camera’s private
IP address.
• The port number assigned in your Network Camera
might not be available via Internet. Check your ISP for
available port.
• The proxy server may prevent you from connecting
directly to the Network Camera, set up not to use the
proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to
your router's manual for details.
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• Packet Filtering of the router may prohibit access from
an external network. Refer to your router's manual for
details.
• Access the Network Camera from the Internet with the
global IP address of the router and port number of
Network Camera.
• Some routers reject the global IP address to access the
Network Camera on the same LAN. Access with the
private IP address and correct port number of Network
Camera.
• When you use DDNS, you need to set Default Gateway
and DNS server address.
• If it’s not working after above procedure, reset Network
Camera to default setting and installed it again.
Image or video does
not appear in the main
page.
Check the device’s
ActiveX is installed on
your computer
• If the problem is not solved, the Network Camera might
be faulty. Contact your dealer for further help.
• The first time the PC connects to Network Camera, a
pop-up Security Warning window will appear to
download ActiveX Controls. When using Windows XP, or
Vista, log on with an appropriate account that is
authorized to install applications.
• Network congestion may prevent the Image screen
from appearing quickly. You may choose lower
resolution to reduce the required bandwidth.
Go to C:\Windows\Downloaded Program Files and check
to see if there is an entry for the file “IPCamera
Control”. The status column should show “Installed”. If
the file is not listed, make sure your Security Settings in
Internet Explorer are configured properly and then try
reloading the device’s home page. Most likely, the
ActiveX control did not download and install correctly.
Internet Explorer
displays the following
message: “Your
current security
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Check your Internet Explorer security settings and then
close and restart Internet Explorer. Try to browse and log
in again.
Setup the IE security settings or configure the individual
settings to allow downloading and scripting of ActiveX
controls.
User’s Manual
settings prohibit
downloading ActiveX
controls”.
5. Troubleshooting & FAQ
The device work
locally but not
externally.
• Might be caused from the firewall protection. Check the
Internet firewall with your system or network
administrator. The firewall may need to have some
settings changed in order for the device to be accessible
outside your LAN.
• Make sure that the device isn’t conflicting with any other
web server running on your LAN.
• Check the configuration of the router settings allow the
device to be accessed outside your local LAN.
• Check the bandwidth of Internet connection. If the
Internet bandwidth is lower than target bit rate, the video
streaming will not work correctly.
The unreadable
characters are
displayed.
Use the operating system of the selected language. Set
the Encoding or the Character Set of the selected
language on the Internet Explorer.
Frame rate is slower
than the setting.
image affect the frame rate. The network congestion
• The traffic of the network and the object of the
Blank screen or very
slow video when audio
is enabled.
Image Transfer on
e-mail or FTP does not
work.
causes frame rate slower than the setting.
• Check the bandwidth of Internet connection. If the
Internet bandwidth is lower than target bit rate, the video
streaming will not work correctly.
• Ethernet switching hub can smooth the frame rate.
• Your connection to the device does not have
enough bandwidth to support a higher frame rate for the
streamed image size. Try reducing the video streaming
size to 160x120 or 320x240 and/or disabling audio.
• Audio will consume 32 kbps. Disable audio to
improve video. Your Internet connection may not have
enough bandwidth to support streaming audio from the
device.
• Default Gateway and DNS server address should
be set up correctly.
• If FTP does not work properly, ask your ISP or
network administrator about the transferring mode of
FTP server.
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Pan/Tilt does not work.
5. Troubleshooting & FAQ
• Click [Refresh] on the Internet Explorer when the
(including Click to
Center and Preset
Positioning)
Pan/Tilt does not work
smoothly.
The focus on the
Camera is bad.
The color of the image
is poor or strange.
communication stops with the device. The image will
refresh.
• Other clients may be operating Pan/Tilt.
• Pan/Tilt operation has reached the end of corner.
There may be a slight delay when you are using the
Pan/Tilt feature in conjunction with streaming audio and
video. If you find that there is a significant delay while
panning or tilting the camera, try disabling the audio
streaming and/or reducing the video streaming size.
Video quality of the device
• The lens is dirty or dust is attached. Fingerprints,
dust, stain, etc. on the lens can degrade the image
quality.
• Adjust White Balance.
• To insure the images you are viewing are the best
they can be, set the Display property setting (color
quality) to 16bit at least and 24 bit or higher if possible
within your computer.
•The configuration on the device image display is
incorrect. You need to adjust the image related
parameters such as brightness, contrast, hue and
sharpness properly.
Image flickers. • Wrong power line frequency makes images flicker.
Make sure the 50 or 60Hz format of your device.
• If the object is dark, the image will flicker. Make the
condition around the Camera brighter.
Noisy images occur. The video images might be noisy if the device is
located in a very low light environment. Make the
condition around the camera brighter or turn the
White-light LED on.
Miscellaneous
Cannot play the
recorded ASF file
Have installed Microsoft®’s DirectX 9.0 or later and
use the Windows Media Player 11.0 or later to play the
AVI filed recorded by the Device.
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5. Troubleshooting & FAQ
5.2 PING
The PING (stands for Packet Internet Groper) command is used to detect whether a
specific IP address is accessible by sending a packet to the specific address and
waiting for a reply. It’s also a very useful tool to confirm the device installed or if the IP
address conflicts with any other devices over the network.
If you want to make sure the IP address of the device, utilize the PING command as
follows:
z Start a DOS window.
z Type ping x.x.x.x, where x.x.x.x is the IP address of the device.
The replies, as illustrated below, will provide an explanation to the problem.
If you want to detect any other devices conflicts with the IP address of Network
Camera, also can utilize the PING command but you must disconnect the device from
the network first.
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5.3 Bandwidth Estimation
The frame rate of video transmitted from the device depends on connection
bandwidth between client and server, video resolution, codec type, and quality setting
of server. Here is a guideline to help you roughly estimate the bandwidth requirements
form your device.
The required bandwidth depends on content of video source. The slow motion video
will produce smaller bit rate generally and fast motion will produce higher bit rate vice
versa. Actual results generated by the device may be varying.
Image
Resolution
Average
range of data
Average bit rate
for MPEG4 mode
Average bit rate
for H.264 mode
sizes for
JPEG mode
160 x 120
(QQVGA)
320 x 240
(QVGA)
640 x 480
(VGA)
1280x720
(HD)
1600x1200
(UXGA)
3 ~ 6k byte
per frame
8 ~ 20k byte
per frame
20 ~ 50K
byte per frame
100 ~ 200k
byte per frame
NA 512kbps~3076kbps
64kbps~256kbps
@ 30fps
NA 192kbps~512kbps
NA 384kbps~1536kbps
NA 512kbps~3076kbps
32kbps~192kbps
@ 30fps
@ 30fps
@ 30fps
@ 15fps
@ 15fps
Note: Audio streaming also takes bandwidth around 32kbps. Some xDSL/Cable
modem upload speeds could not even reach up to 128 kbps. Thus, you may not
be able to receive good quality video while also streaming audio on a 128 kbps
or lower connection. Even though the upload speed is more than 128kbps, for
optimal video performance, disabling audio streaming will get better video
performance.
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5.4 Specification Table
Camera IP-200PHD-24/IP-200PHD-24B
5. Troubleshooting & FAQ
Image Device
Effective Pixels
Sensitivity
Signal to Noise
Lens
IP Module
Video
Video Encoder
Video Profile
Frame Rate
Image Setting
2 Mega-pixel image sensor
1600 x 1200 pixels
1.0V/lux-sec
42.3dB
4.3mm
H.264, MPEG4 and Motion JPEG simultaneously
(Tri-encoders)
9 profiles simultaneously
Up to 30fps @ 1280x720 mode (HD mode)
Up to 15fps @ 1600x1200 mode (2 Mega-pixel mode)
AE, AWB
Noise reduction
Color, brightness, sharpness, contrast
Mirror/Flip
Privacy Masks
Streaming
Audio
Audio Encoder
Audio Streaming
Microphone
Audio Output
Network
Supported
Protocols
Text, time and date overlay
Simultaneously multi-profile streaming
Streaming over UDP, TCP, or HTTP
M-JPEG streaming over HTTP (server push)
Supports 3GPP mobile surveillance (MPEG4)
Controllable frame rate and bandwidth
Constant and variable bit rate (H.264)
ROI
RTSP: G.711 64kbps, G.726 32kbps
3GPP: AMR
One-way or two-way
Built-in microphone
Adjustable audio output gain
IPv4, TCP, UDP, HTTP, HTTPS, SMTP, FTP, NTP,
DNS, DDNS, DHCP, DIPS, ARP, Bonjour, UPnP, RTSP,
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5. Troubleshooting & FAQ
RTP, RTCP, IGMP, PPPoE, 3GPP, Samba, ICMP
Security
Users
Ethernet
System
Integration
Application
Programming
Interface
Alarm Triggers
Motion Detection
Alarm Events
Video Buffer
General
Password protection, IP address filtering, HTTPS
encrypted data transmission, user access log
20 simultaneous unicast users
10/100M auto negotiation
ONVIF
Open API for software integration
SDK
Intelligent video motion detection
10-zone video motion detection with included or
excluded options
File upload via FTP or email
Notification via email, HTTP, and TCP
Audio alerting output
Pre- and post- alarm buffering
RAM
ROM
Power Supply
Power
Consumption
Connectors
Indication LED
Operating
Temperature
Operating
Humidity
Dimension
Viewing System
128MB
16MB
12V DC external power adapter or 12-14V Passive PoE
2W
RJ-45 10BaseT/100BaseTX
DC power jack
Audio out
Factory default reset
SD card (IP-200PHD-24 Only)
Green and orange LEDs
0°C to 40°C (32°F to 104°F)
20% ~ 80% (non-condensing)
HxWxD:74.5 x 52.6 x 35..0 (mm)
OS
Browser
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IE 6.0 or later, Firefox 2.0 or later, Safari
Windows® XP, Vista, 7
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Cell Phone
5. Troubleshooting & FAQ
With 3GPP player
Video Player
Software
VLC, Quick Time, Real Player, Core Player
Search &
IPWizard II
Installation
Bundled NVR
CamPro Express 64CH, CamPro HD
Program
5.5 Configure Port Forwarding Manually
The device can be used with a router. If the device wants to be accessed from the
WAN, its IP address needs to be setup as fixed IP address, also the port forwarding or
Virtual Server function of router needs to be setup. This device supports UPnP
traversal function. Therefore, user could use this feature to configure port forwarding
of NAT router first. However, if user needs to configure port forwarding manually,
please follow the steps as below:
Manually installing the device with a router on your network is an easy 3–step
procedure as following:
(1) Assign a local/fixed IP address to your device
(2) Access the Router with Your Web browser
(3) Open/Configure Virtual Server Ports of Your Router
(1)Assign a local/fixed IP address to your device
The device must be assigned a local and fixed IP Address that allows it to be
recognized by the router. Manually setup the device with a fixed IP address, for
example, 192.168.1.100.
(2) Access the Router with Your Web browser
The following steps generally apply to any router that you have on your network. The
D-Link DI-624 is used as an example to clarify the configuration process. Configure
the initial settings of the router by following the steps outlined in the router’s Quick
Installation Guide.
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If you have cable or DSL service, you will most likely have a dynamically assigned
WAN IP Address. ‘Dynamic’ means that your router’s WAN IP address can change
from time to time depending on your ISP. A dynamic WAN IP Address identifies your
router on the public network and allows it to access the Internet. To find out what your
router’s WAN IP Address is, go to the Status screen on your router and locate the
WAN information for your router. As shown on the following page the WAN IP
Address will be listed. This will be the address that you will need to type in your web
browser to view your camera over the Internet. Be sure to uncheck the Reset IP
address at next boot button at the top of the screen after modifying the IP address.
Failure to do so will reset the IP address when you restart your computer.
Your WAN IP Address will be listed here.
Note: Because a dynamic WAN IP can change from time to time depending on your
ISP, you may want to obtain a Static IP address from your ISP. A Static IP address is
a fixed IP address that will not change over time and will be more convenient for you
to use to access your camera from a remote location. If you could not get a Static IP
address from your ISP, the DIPS™ or DDNS is a solution alternatively. Please refer to
Appendix G for more information.
(3) Open/set Virtual Server Ports to enable remote image viewing
The firewall security features built into the router and most routers prevent users from
accessing the video from the device over the Internet. The router connects to the
Internet over a series of numbered ports. The ports normally used by the device are
blocked from access over the Internet. Therefore, these ports need to be made
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5. Troubleshooting & FAQ
accessible over the Internet. This is accomplished using the Virtual Server function
on the router. The Virtual Server ports used by the camera must be opened through
the router for remote access to your camera. Virtual Server is accessed by clicking on
the Advanced tab of the router screen.
Follow these steps to configure your router’s Virtual Server settings
• Click Enabled.
• Enter a unique name for each entry.
• Select Both under Protocol Type (TCP and UDP)
• Enter your camera’s local IP Address (e.g., 192.168.1.100, for example) in the
Private IP field.
• If you are using the default camera port settings, enter 80 into the Public and
Private Port section, click Apply.
• Scheduling should be set to Always so that the camera images can be accessed at
any time.
A check mark appearing before the entry name will indicate that the ports are
enabled.
Important: Some ISPs block access to port 80. Be sure to check with your ISP so
that you can open the appropriate ports accordingly. If your ISP does not pass traffic
on port 80, you will need to change the port the camera uses from 80 to something
else, such as 8080. Not all routers are the same, so refer to your user manual for
specific instructions on how to open ports.
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5. Troubleshooting & FAQ
Enter valid ports in the Virtual Server section of your router. Please make sure to
check the box on this line to enable settings. Then the device can be access from
WAN by the router’s WAN IP Address.
By now, you have finished your entire PC configuration for this device.
5.6 DDNS
1. Preface
If you have a Cable modem or xDSL, this is a great way to host your own Networked
Device or other TCP/IP Service. Get your own domain like www.yourname.com,
www.yourname.com.tw etc. (Note: This domain must be registered with Internic via
registration authorities such as Network Solutions, DirectNIC, Register.com etc). Your
domain name's dynamic IP address is automatically tracked by a DDNS server.
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5. Troubleshooting & FAQ
Host your own Networked Device and much more no matter what your computer's IP
address may be and even if you have dialup, DSL or cable modem internet
connection where your computer's IP address changes all the time!! DDNS service
supports all top level domain names including but not limited
to .com, .net, .org, .to, .uk etc.
2. Ethernet Network Environment
Normally, DDNS service is only necessary for the users that could only obtain
dynamic IP addresses. As to the users that could obtain the static valid IP address,
they do not usually have to apply the DDNS service. Before we decide if DDNS is
necessary for the users, we have to check what kind of Ethernet network environment
we have to install our Networked Device on.
(1) Environment of Fixed Valid IP Network
If users could obtain valid IP addresses, they could save the effort to apply DDNS
service. Because the IP address in this environment is fixed, users could input the IP
address or domain name of demo site directly in the IE browser.
(2) Environment of Dynamic IP Network
If users is under an environment of dynamic IP network (Dial-up xDSL), they have to
apply a domain name in advance. Then apply DDNS service. Finally setup the
necessary information of DDNS and PPPoE of the Networked Device in order to let
the outside administrator be able to access through internet.
3. Application Steps—DDNS & Domain Name
(1). Visit the following web site:
http://www.dyndns.org/
(2). Click “Account”
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5. Troubleshooting & FAQ
(3). After the columns show up at the left side, click “Create Account”.
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(4). Fill the application agreement and necessary information.
a. Username
b. E-mail address and confirmation
c. Password and confirmation
d. Submit all the input information and finish creating an account
5. Troubleshooting & FAQ
Click these two options
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5. Troubleshooting & FAQ
(5). Check your e-mail mailbox. There will be an e-mail with a title “Your DynDNS
Account Information“. Click the hyperlink address to confirm the DDNS service that
you just applied. Then DDNS you applied activated.
Click to confirm
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5. Troubleshooting & FAQ
(6). Enter the web page http://www.dyndns.org/ again. Input your username and
password that you just applied to login administration interface of DDNS server.
Input your
account
(7). If the correct username and password are input, you can see the following
picture at the top-right of the login page.
(8). Click the “Services”.
(9). Click the “Dynamic DNS”.
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5. Troubleshooting & FAQ
(10). Click the “Get Started”.
(11). We could create a domain name without any charge at this step. First, we input
the host name. (Pink No.1) Then we pick a domain that is easy to remember. (Pink
No.2) The 3rd step is to click “Offline Hostname” from Service Type. (Pink No.3)
Finally, click the “Create Host” to submit the domain name information and finish
DDNS application. (Pink No.4)
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5. Troubleshooting & FAQ
1
2
3
4
4. Setup the DDNS and PPPoE of Networked Device
At last, users have to enter the web page of Networked Device and setup the
necessary information of DDNS and PPPoE after the application of DDNS service.
Please check the user manual to access the DDNS and PPPoE pages. After saving
the modification, restart the device. Then the external users could browse the
Networked Device by the input of their domain name.
5.7 Power Line Frequency
COUNTRY VOLTAGE FREQUENCY COMMENTS
Argentina
Australia
220V 50 Hz *Neutral and line wires are
reversed from that used in
Australia and elsewhere.
230V* 50 Hz *Outlets typically controlled
by adjacent switch.
Though nominal voltage has
been officially changed to
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5. Troubleshooting & FAQ
230V, 240V is within
tolerances and commonly
found.
Austria
Brazil
Canada
China, People's
Republic of
Finland
France
Germany
Hong Kong
India
Italy
Japan
230V 50 Hz
110/220V* 60 Hz *127V found in some states.
Please check with your state
electricity company.
120V 60 Hz
220V 50 Hz
230V 50 Hz
230V 50 Hz
230V 50 Hz
220V* 50 Hz
230V 50 Hz
230V 50 Hz
100V 50/60 Hz* *Eastern Japan 50 Hz
(Tokyo, Kawasaki, Sapporo,
Yokohoma, and Sendai);
Western Japan 60 Hz
(Osaka, Kyoto, Nagoya,
Hiroshima)
Malaysia
Netherlands
Portugal
Spain
Sweden
Switzerland
Taiwan
Thailand
United Kingdom
United States of
America
240V 50 Hz
230V 50 Hz
230V 50 Hz
230V 50 Hz
230V 50 Hz
230V 50 Hz
110V 60 Hz
220V 50 Hz
230V* 50 Hz *Outlets typically controlled
by adjacent switch.
Though nominal voltage has
been officially changed to
230V, 240V is within
tolerances and commonly
found.
120V 60 Hz
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5. Troubleshooting & FAQ
5.8 3GPP Table
To use the 3GPP function, in addition to previous section, you might need more
information or configuration to make this function work.
Note that to use the 3GPP function, it strongly recommends to install the Networked
Device with a public and fixed IP address without any firewall protection.
RTSP Port:
Port 554 is the default for RTSP service. However, sometimes, some service
providers change this port number for some reasons. If so, user needs to change this
port accordingly.
Dialing procedure:
1. Choose a verified player (PacketVideo or Realplayer currently)
2. Use the following URL to access:
rtsp://host/mpeg4/media.3gp
Where host is the host name or IP address of the camera.
Compatible 3G mobile phone:
Please contact your dealer to get the approved list of compatible 3G phone.
5.9 UPnP
Use the following steps to enable UPnP settings only if your operating system of PC is
running Windows XP.
Go to Start > Settings.
Click Control Panel
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Click Add or Remove Programs
5. Troubleshooting & FAQ
Click Add/Remove Windows Components
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The following screen will appear:
Select Networking Services
5. Troubleshooting & FAQ
Select Universal Plug and Play
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Click Details
5. Troubleshooting & FAQ
Click Next
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Please wait while Setup configures the components.
5. Troubleshooting & FAQ
Click Finish
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