ADTRAN 220T1 User Manual

Abstract

T P P A P P N O T E

TPP: 10273
Date: June, 2010

Product: ShoreTel |ADTRAN

System version: ShoreTel 10.x

The ShoreTel system has some known limitations with SIP trunking, please refer to ShoreTel‟s
Administration Guide, chapter 18, for the SIP trunking limitations. Some customers may have the need to
implement a SIP trunk from an Internet Telephony Service Provider (ITSP) to take advantage of reduced
telephony costs, but they require some of the features that aren‟t supported on a ShoreTel system, via SIP
trunks. In order for the customer to take advantage of the ITSP‟s offerings and not be affected by ShoreTel
SIP trunk limitations they will need to implement an Integrated Access Device (IAD) to convert the SIP
signaling to a T1 PRI. In this manner ShoreTel will not have any feature limitations and the customer can
still take full advantage of the ITSP‟s offerings.

This solution includes Bandwidth.com SIP trunk, ADTRAN‟s market-leading Total Access® series of
routing, switching and IP gateway products, along with the ShoreTel ShoreGear® IP PBX and ShorePhone™.
When combined with the ShoreTel IP Telephony platform, this solution introduces a new level of value into
network operations with savings that extend well beyond the initial purchase price. ADTRAN platforms are
specifically designed for business VoIP networks with enhanced performance and functionality. The
ADTRAN platforms provide all of the robust routing, switching, Quality of Service (QoS) and security
features needed to deploy a world-class business VoIP solution. Application Diagrams of the product
scenarios tested with the ShoreTel ShoreGear switch appear in Figure A below.

Figure A: ShoreTel’s ShoreGear, Adtran’s Total Access 916e connected with Bandwidth.com

960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

Table of Contents

Overview .................................................. 2

Features and Benefits ................................... 2

Bandwith.com Overview and Contacts .............. 3

ADTRAN Overview and Contacts ...................... 3

ADTRAN Product Information Part Numbers and

Pricing ...................................................... 4

ADTRAN Product Information Product Description 4

Architecture Overview .................................. 4

Version Support .......................................... 5

Certification Testing Results Summary .............. 5

Platforms Used During Testing:......................... 5

Features Used During Testing: .......................... 5

The ShoreTel system has some known limitations with SIP

trunking, please refer to ShoreTel‟s Administration Guide,

chapter 18, for the SIP trunking limitations. 1.0

Initialization and Basic Calls ........................... 5

1.0 Initialization and Basic Calls ...................... 6

2.0 Media and DTMF Support .......................... 6

3.0 Performance and Quality of Service ............. 7

4.0 Enhanced Services and Features ................. 8

Configuration Overview ................................. 9

ShoreTel Configuration ................................. 9

ADTRAN Configuration ................................ 11

Com Port .................................................. 11

CONFIGURE THE UNIT’S IP ADDRESS .................. 11

Web Access ............................................... 12

Telnet Configuration .................................... 12

Web User Interface ...................................... 12

T1 Interface Configuration ............................. 14

Eth 0/2 Interface Configuration ....................... 17

System Summary ........................................ 18

Trunk Account Configuration .......................... 19

Trunk Group Configuration ............................. 24

System Parameters Configuration .................... 27

Dial Plan and ISDN Num Templates ................... 28

ADTRAN Troubleshooting and Technical Support 30

Post-Sales Technical Support .......................... 30

Pre-Sales Technical Support ........................... 30

Installation and Maintenance Services ............... 30

Training ................................................... 30

Document and Software Copyrights ................ 31

Trademarks ............................................. 31

Disclaimer ............................................... 31

Company Information ................................. 31

Overview

This document provides details for connecting the ShoreTel system through the ADTRAN Total Access® series of
routing, switching and IP gateway products to Bandwidth.com, for SIP Trunking, to enable audio communications.
The connection to the ShoreTel system will be a T1 PRI from the ADTRAN Total Access product. The document
focuses on the configuration procedures needed to set up these systems to interoperate.

Features and Benefits

The Bandwidth.com, ADTRAN and ShoreTel solution provides the following features and benefits:

Inbound Calling (requires Bandwidth.com extension), 800 Inbound (requires purchase or port), Long

Distance Termination (includes intra-, inter-state and international), Expanded Local Calling, Outbound

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

calling to 888, 877, 800 numbers, e911, 411 and Operator Services, Inbound Caller ID and Location,
White Page Listing, Toll-Free, Domestic and International Long Distance, G.711 and G.729a Codecs.

Benefits - Smart Reasons to Switch to SIP Trunks Save Money - Enjoy the cost savings of converging

your local, long distance and broadband Internet services onto a single circuit with dynamic bandwidth
allocation. Save Time - Dedicated and knowledgeable Bandwidth.com technicians, installation teams and
customer support specialists assure rapid deployment. Simplify - Experience the efficiency of managing a
single network connection, receiving one bill and engaging one point of contact for all your local, long
distance, and broadband Internet needs. Protect your Investment - Preserve your existing capabilities via
seamless integration with the ShoreTel IP PBX system. Grow Your Business - When you grow, adding
more SIP Trunks is easy, and happens in days, not weeks. SIP Trunks can be installed and turned up
remotely so you do not have to slow down.

Affordable converged IP voice and data solution for small and medium enterprises or branch office VoIP

networks

Lower Total Cost of Ownership and rapid return on investment
IP PBX, Multiservice Access Router with integrated Layer 3 switch, Wi-Fi and 802.3af PoE wire-speed

performance for IP Telephony, corporate connectivity and Internet access convergence

Enhanced routing performance, integrated firewall, VPN and robust QoS functionality
Ease of use features for monitoring and scoring voice quality, trending and tracking
Web-based configuration Graphical User Interface (GUI), monitoring and remote management
Industry-leading warranty and customer support and services
The widest variety of standards-based , ShoreTel interoperable business networking infrastructure

available

Provide ShoreTel PBX with a PRI interface, thus eliminating the feature limitations that ShoreTel has with

SIP trunking

Bandwith.com Overview and Contacts

Bandwidth.com is a complete nationwide communications provider offering businesses advanced Internet, IPBased
Voice and network service solutions. As a single source provider for business telecom needs, Bandwidth provides
its customers with unparalleled selection, savings and service. The company's unique methodology, experienced
team and dedicated customer service ensures accountability and service superior to that of traditional Internet and
VoIP providers.

Sales Inquiries Channel Inquiries
800-808-5150 888-BWC-VARS

[e-mail] [e-mail]

ADTRAN Overview and Contacts

ADTRAN offers a robust suite of IP business solutions for converged IP networking. This suite includes a variety
of business trunking, hosted VoIP and premises-based VoIP solutions including IP business gateways, multiservice
access routers, managed Layer 2/3, PoE and Gigabit Ethernet switches, 802.11 a/b/g Wireless Access Points and
modular access routers. These products are ideal for bundled services or business networks. They address the need
for branch office connectivity, Internet access, VoIP migration, bandwidth expansion, network security and voice

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

quality monitoring.

For general sales questions regarding ADTRAN products and solutions, contact your reseller or contact ADTRAN
directly at:

ADTRAN Applications Engineering
1-800-615-1176
[e-mail]
www.adtran.com

To become an ADTRAN reseller, visit www.adtran.com/partner to find out how to join ADTRAN‟s award-
winning partner program, or dial 1-800-9ADTRAN and asked to speak to a Customer Service Representative about
the ADTRAN Advantage partner program.

ADTRAN Product Information Part Numbers and Pricing

For configuring joint solutions, select from the following ShoreTel-interoperable ADTRAN platforms.

Total Access 900e – SKU (908e) 4242908L1, List $2320; SKU (916e) 4242916L1, List $2745

ADTRAN Product Information Product Description

1. ADTRAN Total Access 900e Series – IP Business Gateway with SIP and MGCP, and analog gateway

functionality, router, FXS/FXO interfaces

ADTRAN‟s NetVanta Total Access 900e Series of IP Business Gateways integrates the functionality of a SIP and
MGCP gateway and robust IP router into a compact platform. By providing access to a dynamic IP WAN while
employing some analog interfaces to connect legacy devices when combined with the ShoreTel IP PBX, businesses
have a complete solution for robust, affordable converged services, including premises-based VoIP without a
forklift upgrade to the existing voice infrastructure.

Architecture Overview

Platforms used during application testing:

Total Access 916e
ShoreGear 220T1
ShoreTel IP Phones

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

ADTRAN

Total Access

Product Name

Firmware Version
A2.06.00.E

ShoreTel Release

8.1



9.x



10.x



Version Support

The ADTRAN Products detailed in this application note are certified with the following versions of the ShoreTel
system, listed below.

Certification Testing Results Summary

Platforms Used During Testing:

Total Access 916e
ShoreGear 220T1
ShoreTel IP Phones

Features Used During Testing:

T1 Interface
SIP

The ShoreTel system has some known limitations with SIP trunking, please refer to ShoreTel‟s Administration

Guide, chapter 18, for the SIP trunking limitations.

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

1.0 Initialization and Basic Calls

ID

Name

Description

Results

1.1

Setup and initialization

Verify successful setup and initialization of the Total
Access System

Pass

1.2

Outbound Call
(Domestic)

Verify calls placed outbound through Total Access reach
the external destination.

Pass

1.3

Inbound Call (Domestic)

Verify calls received by Total Access are routed to the
proper trunk group.

Pass

1.4

Device restart – Power
Loss

Verify that the Total Access system recovers after power
loss.

Pass

1.5

Device restart – Network
Loss

Verify that the Total Access system recovers after loss of
network link.

Pass

1.6

All Trunks Busy –
Inbound Callers

Verify inbound callers hear busy tone when all channels /
trunks are in use.

Conditiona
l Pass
Note 1

1.7

All Trunks Busy –
Outbound Callers

Verify outbound callers hear reorder tone when all
channels / trunks are in use.

Pass

1.8

Incomplete Inbound Calls

Verify proper call progress tones are provided and proper
call teardown for incomplete inbound calls.

Pass

ID

Name

Description

Results

2.1

Media Support –
ShoreTel Phone to Total
Access

Verify call connection and audio path from a ShoreTel
phone to an external destination through the Total Access
system using all supported tones with both sides set to a
common codec.

Pass

2.2

Media Support – SIP
Reference to Total Access

Verify call connection and audio path from a SIP
reference phone to an external destination through the
Total Access system using all supported tones with both
sides set to a common codec.

Pass

2.3

Codec Negotiation

Verify codec negotiation between Total Access and
Bandwidth.com with each side configured for a different
codec.

Pass

2.4

DTMF Transmission

Verify DTMF transmission per RFC2833 for calls placed
through the Total Access System.

Pass

2.5

Auto Attendant Menu

Verify that inbound calls are properly terminated on the
ShoreTel Auto Attendant menu and that you can transfer
to the desired extension.

Pass

2.6

Auto Attendant “Dial by

Name”

Verify that inbound calls are properly terminated on the
ShoreTel Auto Attendant menu and that you can transfer

to the desired extension using the “Dial by Name”

feature.

Pass

2.7

Auto Attendant menu
checking Voice Mail
mailbox

Verify that inbound calls are properly terminated on the
ShoreTel Auto Attendant menu and that you can transfer
to the Voice Mail Login Extension.

Pass

Note 1: The Total Access system sends a 503 (Service Unavailable) message to Bandwidth.com, resulting in

system message: “the number you have dialed is not in service”.

2.0 Media and DTMF Support

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

ID

Name

Description

Results

3.1

Voice Quality Service
Levels

Verify the Total Access System can provide a voice
quality SLA across the WAN from the customer
premises.

Pass

3.2

Capacity Test

Verify the service provider interface can sustain services
through period of heavy outbound and inbound load.

Pass

3.3

Post Dial Delay

Verify that post dial delay is within acceptable limits.

Pass

3.0 Performance and Quality of Service

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

4.0 Enhanced Services and Features

ID

Name

Description

Results

4.1

Caller ID Name and
Number – Inbound

Verify that Caller ID name and number is received
properly.

Pass

4.2

Caller ID Name and
Number – Outbound

Verify that Caller ID name and number is sent properly.

Pass

4.3

Hold

Verify successful hold and resume of a connected call.

Pass

4.4

Call Forward

Verify outbound calls that are being forwarded are
redirected and connected to the appropriate destination.

Pass

4.5

Call Transfer – Blind

Verify a call connected to the ShoreTel phone can be
transferred to an alternate destination.

Pass

4.6

Call Transfer –
Consultative

Verify a call connected to the ShoreTel phone can be
transferred consultatively to an alternate destination.

Pass

4.7

Conference – ad hoc

Verify successful ad hoc conference of three parties.

Pass

4.8

Inbound DID / DNIS

Verify the Total Access System provides inbound “dialed

number information” and is correctly routed to the

configured destination.

Pass

4.9

Outbound 911

Verify that outbound calls to 911 are routed to the correct
PSAP for the calling location and that caller ID
information is delivered.

Pass

4.10

Operator Assisted

Verify that 0+ calls are routed to an operator for calling
assistance.

Pass

4.11

Inbound / Outbound call
with Blocked Caller ID

Verify that calls with Blocked Caller ID route properly
and the answering phone does not display any Caller ID
information.

Pass

4.12

Inbound call to a Hunt
Group

Verify that calls route to the proper Hunt Group and are
answered by an available hunt group member with audio
in both directions.

Pass

4.13

Inbound call to a
Workgroup

Verify that calls route to the proper Workgroup and are
answered successfully by an available workgroup agent
with audio in both directions.

Pass

4.14

Inbound call to DNIS /
DID and leave a voice
mail message

Verify that inbound calls to a user, via DID / DNIS,
routes to the proper user mailbox and a message can be
left with proper audio.

Pass

4.15

Call Forward – “FindMe”

Verify that inbound calls are forwarded to a user‟s

“FindMe” destination.

Pass

4.16

Call Forward – Always

Verify that inbound calls are immediately forwarded to a
user‟s external destination.

Pass

4.17

Inbound / Outbound Fax
calls

Verify that inbound / outbound fax calls complete
successfully.

Pass

4.18

ShoreTel Converged
Conferencing Server

Verify that inbound calls are properly forwarded to the
ShoreTel Converged Conferencing Server and it properly
accepts the access code with audio to all involved parties.

Pass

4.19

Inbound call to Bridged
Call Appearance (BCA)
extension

Verify that inbound calls are properly presented to all of
the phones that have BCA configured and that the call
can be answered, placed on-hold and then transferred.

Pass

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

ID

Name

Description

Results

4.20

Inbound call to a Group
Pickup extension

Verify that inbound calls to extensions that are part of a
Group Pickup extension can be answered, placed on-hold
and then transferred.

Pass

Configuration Overview

The steps included in the ADTRAN and ShoreTel Configuration sections below provide instructions on
configuring a converged ADTRAN Total Access router with a ShoreTel IP Telephony system. All ADTRAN
products use a familiar command-line interface for configuration via console connection, Telnet, or a Web-based
GUI is available for many features and configurations.

ShoreTel Configuration

In this implementation ShoreTel interoperates with the ADTRAN Total Access platform via T1 PRI trunks. The
connection between the two units will be via a T1 Crossover cable (if you are not familiar with what a T1
Crossover cable is, perform an Internet search for T1 crossover cable).

The configuration details below are concise, for complete configuration details please refer to the ShoreTel
Administration Guide.

Log into ShoreWare Director and create a new PRI Trunk Group:

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960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com

Go to the “Inbound” parameters section and configure the “Number of Digits from CO” to 10. Configure all of the

other trunk group parameters as necessary. Please refer to the ShoreTel Administration Guide for details on the
configuration parameters. Once you‟ve modified the trunk group parameters as needed “Save” your changes.

Note: If this a new trunk group you will be prompted to allow access to all user groups, it‟s always good

practice to allow all user groups access to the newly created trunk group, but you can “Cancel” the request and

provide individual user groups access to this new trunk group.

Using ShoreWare Director configure the ShoreGear T1 as follows:

Go to the “Layer 3:” parameter section, configure the “Protocol Type” for “ISDN User” and the “Central Office

Type” for “NI-2”. In the “Layer 1:” parameter section configure the “Clock Source” for “Slave”, the “Framing
Format” for “ESF” and the “Line Code” for “B8ZS”.

Scroll towards the bottom of the page to the channel parameters:

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