Acroprint TQ600 User Manual

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TQ600

User Manual

Proximity

Terminal

Fingerprint

Terminal

Magnetic Stripe/

BarcodeTerminal

FCC Warning: Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonab le protection against harmful interfere nce when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interfer ence in whi ch case the us er will be required to correct the interference at his or her own expense.

Caution: Changes or modifications not expressly appr oved by the party responsible for compliance could void the user’s authority to operate the equipment.

Canada

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme a la norme NMB-003 Du Canada.

Lithium Battery Caution: The circuit board on this terminal is populated with a lithium battery to protect data or programs stored in the Random Access Memory (RAM). Do not, under any circumstances, attempt to replace the lithium battery in the terminal. Failure to comply may invalidate your warranty. Battery replacement should be done by qualified personnel wearing the proper eye protection.

CAUTION: Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instruction.

This product utilizes a battery that contains Perchlorate Material. Perchlorate Material – special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate

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Declaration of Conformity According To EMC Directive 89/336/EEC

We declare under our sole responsibili ty that the U600 Finger Print reader and/or U600P Proximity reader and/or data recording equipment to which this declaration relates are in conformity with the following standards: EN61000-6-1, EN55022-2006, EN55024-1998+A1:2001+A2:2003. I, the undersigned, hereby declare that the equipment specified above conforms to the above directive and standards.

Raleigh, North Carolina USA

February 15, 2012 W. Glenn Robbins

Acroprint Time Recorder Company

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Contents

Getting Started......................................................1

Terminal Configurations ..........................................................1

Operator Panel LEDs...............................................................2

Menu Tree..............................................................3

Basic Concepts.......................................................7

User Enrollment: Fingerprints ................................................7

User Identification / Verification ..............................................7

Threshold...............................................................................8

User ID (PIN number)............................................................. 9

Privilege Levels.......................................................................9

Start-up ............................................................................... 10

Enrolling – Fingerprint Terminals........................11

Fingerprint Enrollment Tips ................................................... 11

Enrolling Users – Fingerprint Terminals................................... 13

Fingerprint Enrollment .........................................................13

Testing a Fingerprint Enrollment..........................................15

Enrolling Auxiliary Fingerprints.............................................15

Password Enrollment............................................................16

Fingerprint & Password........................................................17

Change Password.................................................................19

User V erification Types.......................................................... 20

Fingerprint Verification.........................................................20

Password Verification...........................................................22

Enrolling – Badge Terminals .............................24

Badge/Card Enrollment..............................................................24

Password Enrollment .................................................................25

Proximity Badge & Pas sword Enrollment ...................................26

Change Password......................................................................27

Privilege Levels....................................................28

Enroll w/ Privilege Level........................................................28

Delete User Data..................................................30

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Options.................................................................31

System Options.....................................................................31

Set Date & Time........................................................................32

Changing the Time Format........................................................32

Changing the Language.............................................................32

Changing the Date Format.........................................................33

Daylight Savings Time (DST).....................................................34

Advanced Options......................................................................35

Power Management...............................................................37

Communication Options.........................................................38

Log Options ..........................................................................39

Auto Test..............................................................................40

System Information.............................................41

View Time and Attendance Records....................43

Review All Attendance Records...............................................43

Review Individual Attendance Records....................................44

Browsing Attendance Records ................................................44

Cleaning the TQ600 .............................................46

Troubleshooting...................................................47

Appendix..............................................................49

USB Flash Drive Management.................................................49

Bell Schedule ........................................................................49

Reserve Battery (Mini-UPS)....................................................49

UPS Operational State:..........................................................49

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Getting Started

Important!

Do not attempt to service the TQ600 yourself. Opening the terminal will void the warranty. Always follow the instructions in the user guide.

• Do not place the terminal in direct sunlight. Bright light may significantly affect fingerprint reads or cause fingerprint verification to fail. The terminal is designed for indoor use in a temperature range of 32-104º F (0-40º C). Keep the terminal away from heat sources such as radiators.

• The terminal warranty does not cover defects or damages arising from improper installation, improper storage, abuse, ordinary wear or unauthorized service.

Terminal Configurations

The TQ600 is available in four reader op tions: fingerprint, proximity badge, magnetic stripe badge and barcode card reader. The fingerprint reader provides the most secure user verification as it uniquely identifies each user . The badge is a faster method of verifying a user s ince you only need place your proximity badge near/in front of the reader or slide your barcode/magnetic stripe badges through the reader.

This manual provides information for all TQ600 terminal configurations. Sections specifically about fingerprint verification or proximity/magnetic stripe/barcode badge verification will pertain only to the corresponding terminal.

Note: There are Menu variations between models since features and options are different between models.

Operator Panel LEDs

1) Normal Operation. Green light blinks each second.

2) Error Condition (Fingerprint or Badge not Enrolled) Red light shines for 2 seconds

3) Transaction (Fingerprint or Badge Read) successful Green light shines for 2 seconds

Note: Contact Acroprint support if you receive any LED sequence other than those listed above.

Menu Tree

User Manage

Options

PenDrive Mng

Sys Info

Menu Level 1 Menu Level 2 Menu Level 3

User Manage

Enroll User

Enroll Admin

Delete User

Reg Badge Enroll FP Enroll Pwd Reg Badge&Pwd FP & Pwd

(FIU)

Browse ATTLogs

Menu Level 1 Menu Level 2 Menu Level 3 Menu Level 4

System Opt

Power Mn

Date Time 12H or 24H Language Fmt DST

Adv Option

Shutdown PowerOn Sleep Idle Idle Min Bell Delay Scheduled Bell Lock Power

Reset Opts Del AttLogs Clear All Data Clr Admin Pri Voice On? Upd Firmware Work Code Button Beep Adj VOL (%) Print Mode Show Score Match Thr Mst Input ID 1:1 Thr Display Info

(Not Supported)

(FIU)

Options

Comm Opt

BaudRate Dev Num IP Addr Net Speed NetMask Gateway Ethernet RS232 RS485 USB COMM Key

(Not Supported)

Log Opt

lm SuperLo Alm AttLog ReCheck Min

ERType

RF PW&RF PW/RF PIN PW

uto Test

Run All Test FLASH Test LCD Test Voice Test FP Reader (FIU) Key Test RTC Test

(

)

(

)

Menu Level 1 Menu Level 2 Menu Level 3

PenDrive Mng

DwnLoad AttLo DwnLoad User UpLoad User

Sys Info

User Cnt FP Cnt (FIU) Att Log Admin Cnt Pwd Usr (FIU) S Logs

Free Space Info

Dev Info

User Cnt FP Cnt Att Log S Logs

Users (100) FPCnt (100) (FIU) AttLog (10k) S Logs Mfg Date Serial Num Vendor Device Name Alg Version (FIU) Firmware Ver View MAC MCU Version

Prox

(FIU)

Bad

Basic Concepts

Fingerprint identification concepts:

z User Enrollment: Fingerprints z User Identification/Verification z Threshold z User ID (PIN Number) z Privilege Levels z Start-up

User Enrollment: Fingerprints

Enrollment is the process of capturing a user’s fingerprint and storing it as a “template” in the TQ600 along with a unique five (5) digit user ID. The user’s fingerprint template is created by taking three sample fingerprints on the TQ600.

Each user should enroll at least two different fingers so that if an enrolled f inger is injured an alternate f inger can be used. The TQ600 allows each user to enroll 1-10 fingerprints.

User Identificati on / Verification

User identification is the process of comparing a user’s fingerprint against a fingerprint template stored in the terminal. When a user’s fingerprint matches a fingerprint template stored in the TQ600 the terminal will show a successful match, th us v erif ying the user’s identity.

Threshold

Threshold means a value tha t is set to ensure the minimum accuracy required to confirm a match with a finger template stored in a biometric system.

The threshold setting establishes a balance between False Acceptance Rate (FAR) and False Rejection Rate (FRR). FAR means the probability that a biometric system will incorrectly identify a user or will fail to r eject an impostor. FRR means the probability that a biometric system will f ail to identify an enrolled user.

The threshold value is a global setting applied for all users. The default threshold is set at 35. Raising the threshold value increases security but increases the probability of a false rejection. Lowering the threshold reduces security by increasing the possibility of a false acceptance. The correct balance is vital for maximum security as well as usability. It is possible that adjustments to the threshold value will be needed as you begin using the biometric system.

If some users have persistent problems being accepted by a biometric terminal, sometimes acceptance rates can be increased by first inputting a User ID, then reading the finger. This is called a (1:1) “one to one” verification. Greater success rates can be achieved because the system now knows which specific finger template to compare.

Alternatively, the terminal can be set to the “one to one” verif ication mode which then will require all users to input a User ID, followed by a finger reading. The default threshold v alue for the “one to one” setting is 15, but it too can be adjusted as necessary.

Table 1-1 shows some suggested threshold values to try but the others can be set to achieve desired user acceptance rates.

Table 1—1 Suggested Threshold Settings

One-to-Many

One-to-One

FRR FAR

(1:N)

High

Middle

(Default)

Low

User ID (PIN number)

Before beginning fingerprint enrollment, a user is assigned a User ID number (sometimes referred to as a PIN number). This User ID number is used to recall fingerprint templates or passwords each time verification is requested.

Privilege Levels

Privilege levels are the levels at which users are authorized to access terminal functions. These levels define the authority of a user to access specified administrative functions including the abilit y to view, edit, add, or renew specified information categories.

Low 45 25

Middle

35 15

(Default)

Low 25 10

(1:1)

Privilege levels are built-in terminal functions that can be set as required. The TQ600 has four user privilege levels: User, Enroller, Admin (administrator) and Supervisor.

z Users are people whose identity must be verified t o re co rd t ime such as punching in/out or the time spent working on a job or working in specific departments.

z Enrollers can enroll supervisors, administrators, enrollers and users. Enrollers can delete users. Enrollers can access “User Manage” and “System Information” menus.

z Administrators (Admin) can enroll supervisors, administrators, enroller and users. Administrators can delete enrollers and users. Administrators can acc ess all oper atio ns, excep t “Advanced Options”.

z Supervisor is the highest authorization level. Supervisors can enroll supervisors, administrators, enrollers and users. Supervisors can delete administrators, enrollers and users. Supervisors can access all functions and change all setups.

Note: If no user has administrative privileges (enroller, administrator or supervisor) in the terminal, ALL users will be enrolled with “Supervisor” privileges.

To change a user t hat is currently enrolled as an administr ator or enroller, delete the user and then re-enroll the user with the new privilege level.

Start-up

Press the power button () to turn the TQ600 on. The Start-up” window will appear. Press and hold the power button () for 2 seconds to turn off the TQ600.

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Enrolling – Fingerprint Terminals

This chapter describes how to enroll and verify users on the TQ600.

The following topics are included:

z Fingerprint Enrollment Tips z Enrolling User z Testing an Enrollment z Enrolling an Auxiliary Fingerprint of User z Verifying Your Identity

Fingerprint Enrollment Tips

It is recommended that you use your index or middle finger for enrollment. If the fingerprints on your preferred hand are worn or damaged try using your other hand.

The TQ600 will require three (3) sample fingerprints to enroll a user. Place your finger in the middle of the sensor. To ensure better fingerprint reads take each fingerprint sample with slightly different positioning; one centered, one rolled slightly to the left and the last rolled slightly to the right. The different angles will help account for different finger positioning during actual use.

CORRECT finger positioning:

Place finger flat on the sensor surface Place finger in the center of the sensor surface

INCORRECT finger positioning:

Tips for improving the quality of finger print reads:

Issue Correction

Dirty or Dry Finger

Clean finger with moisturizing soap or wipe with a pre-moisturized tissue (alcohol-free wipes preferably, enriched to hydrate the skin)

Not enough pressure

How to select finger?

The user should place finger firmly and flat on the sensor surface.

Use the index or middle finger to enroll; try the left hand fingers if the right hand fingerprints are worn, damaged or missing. If the user’s fingers are small, select the thumb.

Place finger in the middle of the sensor; keep How to position the finger?

finger flat on the sensor and apply pressure while

covering as much of the sensor window as

possible; DO NOT touch the sensor in an angled

or tilted position, DO NOT slide finger.

Fingerprint pattern change

Poor Fingerprint Def inition

For a user with a worn or injured finger, the identification can be affected. Use an alternate finger or select password verification.

A few people’s fingerprint quality is too poor to verify. Use the User ID & Fingerprint verification, and lower the 1:1 Threshold. Otherwise use Password verification.

Enrolling Users – Fingerprint Terminals

After configuring the TQ600 you are ready to enroll users. If there are no users on the system all users will have a privilege level of supervisor, if an administrator (Admin) i s enrolled on the system they will be the only one allowed to enroll a new user.

The TQ600 provides three ways to enroll, Fingerprint Enrollment, Password Enrollment, or Fingerprint with Password Enrollment. Fingerprint Enrollment is preferable for personnel with good fingerprint definition; Fingerprint with Password is preferable for users that have difficulty verifying their finger print. Password Enrollment is necessary for users whose fingerprints are too worn or damaged for the termi nal to read their fingerprint.

T o start the enrollment process , identify yourself . Press [MENU], enter your ID number or fingerprint, and verify your identity.

Note: If this is the first enrollment in a new or empty system, you will not be prompted for verification.

Fingerprint Enrollment

Notes on Buttons: F1 = ESC, use to back up in the menu or quit F2 = ▲, use to scroll up in the menu F3 = ▼, use to scroll down in the menu F4= OK, use to select a menu item

1) Press [MENU], select “User Manage”, press [OK], select “Enroll User”, press [OK]. Three enrollment methods are displayed, select “Enroll FP”, press [OK]. The following screen is displayed:

Enroll FP

New Enroll?

ESC OK

2) Press [OK]. The following screen is displayed:

New Enroll

UserID 00001

ESC OK

Note: The User ID (PIN number) is a 5 digit number. If you input less than 5 digits the terminal p ads the User ID with 0’s in front of the User ID, i.e., if you enter 11 the User ID 00011 is displayed on the terminal.

3) Input the User ID (range is 1 to 65534), press [OK].The following appears:

New Enroll

00011-0

Place Finger…

ESC/Exit

Note: 00011-0 The dash number (-0) indicates the first fingerprint.

4) You will be prompted to take (3) samples of your fingerprint. If the test is successful three times in a row, the following appears:

New Enroll

00011-0

ESC OK (Save)

5) Press [OK], the previous message continues to be displayed while the template is created. If your identity cannot be verified, you are prompted to try again and you must restart the verification procedure (Refer to Step 2).

Testing a Fingerprint Enrollment

Ask the user to place their finger on the f ingerprint sensor. If the test was successful the enrollment is complete. If the terminal cannot read the fingerprint or if several attempts are required for the terminal to verify the fingerprint, the user should try 1:1 verification (refer to page

25).

Enrolling Auxiliary Fingerprints

It is a good practice to enroll at least two fingers for each user. Press [MENU], select “User Manage”, press [OK], select “Enroll User”, press [OK], select “Enroll FP”, press [OK], the following appears:

Enroll FP

New Enroll?

ESC OK

Press [ESC] to cancel the new enrollment, enter the User ID (PIN number) of the user you wish to enroll an additional fingerprint for:

Backup Enroll

User ID 00001

ESC OK

Password Enrollment

1) Press [MENU], select “User Manage”, press [OK], select “Enroll User”, press [OK]. Three enrollment methods are displayed, select “Enroll Pwd”, press [OK]. The following screen is displayed:

Enroll Pwd

New Enroll?

ESC OK

2) Press [OK] to enroll new user, the following screen is displayed:

New Enroll

User ID 00006

ESC OK

3) Note: The next available User ID is displayed. Press [OK] to choose this ID or enter a User ID (range is 1 to 65534) & press [OK]. The following screen is displayed:

New Enroll

Input Pwd_

ESC OK

4) Input the password and affirm:

New Enroll

Input Pwd ***** Pwd Affirm *****

5) Press [OK], the following screen is displayed:

New Enroll

00006-P

ESC OK (Save)

Note: 00006-P “-P” means password enrollment

6) Press [OK]. Press [ESC] to exit user enrollment or press [OK] to continue Password enrollment.

Fingerprint & Password

1) Press [MENU], select “User Manage”, press [OK], select “Enroll User” , press [OK]. Three enrollment methods will be displayed, select “FP & Pwd”, press [OK]. The following screen is displayed:

FP & Pwd

New Enroll?

ESC OK

2) Press [OK], the following appears:

ESC OK

New Enroll

User ID 00008

3) Press [OK], the following appears:

New Enroll

00008-0

Place Finger…

ESC/Exit

4) If the test is successful three times in a row, the following appears:

Input Pwd *****

New Enroll

00008-0

ESC OK

5) Input your password, the following appears:

New Enroll

00008-0 Input Pwd ***** Pwd Affirm *****

6) Input the password again, press [OK], the following appears:

New Enroll

00008-0P

ESC OK (Save)

Note: 0000-0P; “-0P” indicates first fingerprint and password.

7) Press [OK], the previous message continues to be displayed while the template is created.

Change Password

Enroll Pwd

New Enroll?

ESC OK

2) Press [ESC], the following screen is displayed:

Chg Password

User ID 00001

ESC OK

3) Enter the User ID and press [OK]. The following screen is

displayed:

Chg Password

Input Pwd_

ESC OK

4) Input the password and affirm:

Chg Password

Input Pwd ***** Pwd Affirm *****

5) Press [OK], the following screen is displayed:

Chg Password

00001-P

ESC OK (Save)

Note: 00006-P “-P” means password enrollment

6) Press [OK]. Press [ESC] to exit user enrollment or press [OK] to

continue changing passwords.

User Verification Types

Fingerprint Verification

There are (3) fingerprint verification (“authentication”) types:

1:1 Verification (“One to One” Verification)

In this mode, a user enters their 5-digit User ID and takes a fingerprint reading. The TQ600 compares their fingerprint to the fingerprint template of the User ID that was entered, thus a 1:1 comparison. The 1:1 verif ication method is the fastest verif ication method since it only has to compare the user’s fingerprint to one template stored in the terminal.

1) In the initial interface, enter your ID number and the following appears:

1:1 FP Match

User ID 00011

ESC OK

Note: The User ID is 5 digits. If you enter a number with less than 5 digits the TQ600 adds 0’s in order to create a 5 digit User ID, i.e., if you enter “11” the TQ600 will Enroll “00011”.

2) Press [OK] and the following appears:

FP Verify

User ID 00011

Place Finger…

3) It continues for about 0.5 seconds. If the test is successful, the following appears:

Ve r i fy

User ID 00011

Ve r i fi e d .

4) If your i dentity ca nnot be verified, you are prompted to try again, the following appears:

1:1 FP Match

Please Try Agn.

It continues for about 0.5 seconds then returns to the start-up window.

1:N Verification (“One to Many” Verification)

In this mode, a user simply takes a fingerprint reading. The TQ600 compares their fingerprint to all of the f ingerprint templates stored in the terminal. 1:N verification takes more time than 1:1 verif ication. The verification time is dependent on the number of fingerprint templates stored in the terminal.

1) Place finger on the sensor surface, the following appears:

FP Verify

Remove Finger

2) It continues for about 0.5 seconds. If the test is successful, the following appears:

Ve r i fy

User ID 00001

Ve r i fi e d .

3) If your identity cannot be verified, you are prompted to try again, the following appears:

FP Verify

Please Try Agn.

It continues for about 0.5 seconds, return to the start-up window.

Password Verification

A password 1 to 5 digits long is used to validate authentication. Password verif ication can be used in special cases, i.e., when all of a user’s fingerprints are damaged. This method of verification does not provide the security of biometric identification and should only be used when absolutely necessary. Note: when a user with an enrolled password attempts (1:1) verification the TQ600 will ask for the User’s password and the user will not have the option of taking a f ingerprint reading.

1) To verify a password, enter your ID number, the following appears:

PWD Affirm

User ID 00008

ESC OK

2) Press [OK], the following appears:

Pwd Affirm

User ID 00008

Input Pwd *****

3) Input correct password, press [OK], the following appears:

Verify

User ID 00008

Verified.

4) If the password cannot be verified, the following appears:

Pwd Affirm

Error Pwd.

Enrolling – Badge Terminals

This chapter describes how to enroll users on the TQ600 Proximity, TQ600 Barcode and/or TQ600 Magnetic Stripe terminals.

Badge/Card Enrollment

1) Press [MENU], select “User Manage”, press [OK], select “Enroll

User”, press [OK]. The following screen is displayed:

2) Select “Reg Badge”, press [OK]. The following screen is

displayed:

3) Enter a User ID (PIN number) and scan a badge that is not

currently assigned to any other user. The following screen is displayed:

Enroll User ►Reg Badge Enroll Pwd Reg Badge&Pwd

New Enroll

User ID 00001

ESC OK

New Enroll

CARD: 0001234567

User ID 00010

ESC OK

4) Press [OK] to complete the enrollment. The following screen

appears:

New Enroll

00010-C

ESC OK (Save)

5) Press [OK] to save enrollment. Press [ESC] to cancel the new enrollment.

Password Enrollment

1) Press [MENU], select “User Manage”, press [OK], select “Enroll User”, press [OK]. Three enrollment methods are displayed, choose “Enroll Pwd”, press [OK]. The following screen is displayed:

New Enroll

User ID 00006

ESC OK

2) The next available User ID is displayed. Press [OK] to choose this ID or enter a User ID (range is 1 to 65534) & press [OK]. The following screen is displayed:

Input Pwd_

New Enroll

ESC OK

3) Input the password and affirm:

New Enroll

Input Pwd ***** Pwd Affirm *****

4) Press [OK], the following screen is displayed:

New Enroll

00006-P

ESC OK (Save)

Note: 00006-P “-P” means password enrollment.

5) Press [OK]. Press [ESC] to exit user enrollment or press [OK] to continue Password enrollment.

Proximity Badge & Password Enrollment

1) Press [MENU], select “User Manage”, press [OK], select “Enroll

User”, press [OK]. Three enrollment methods are displayed, select “Reg Badge&Pwd”, press [OK]. The following screen is displayed:

New Enroll

User ID 00008

ESC OK

2) Enter a User ID (PIN number) and scan a badge that is not

currently assigned to any other user. The following screen is displayed:

New Enroll

CARD: 0015416415

User ID 00008

ESC OK

3) Press [OK], the following appears:

Input Pwd _

New Enroll

CARD: 0015416415

ESC OK

4) Input your password, press [OK], the following appears:

Input Pwd ***** Pwd Affirm _

New Enroll

CARD: 0015416415

5) Affirm your password, press [OK], the following appears:

New Enroll

00008-P

ESC OK (Save)

Note: 00006-P “-P” means password enrollment.

6) Press [OK] to save. Press [ESC] to cancel the enrollment.

Change Password

To change the password in the Proximity terminal, the password, Proximity Badge (if used) and user must be deleted and reenrolled. See Chapter 7 for details on deleting users.

Privilege Levels

The TQ600 has four user privilege levels: User, Enroller, Admin (administrator) and Supervisor.

z Users are people whose identity must be verified to re co rd t ime such as punching in/out or the time spent working on a job or working in specific departments.

z Enrollers can enroll supervisors, administrators, enrollers and users. Enrollers can delete users. Enrollers can access “User Manage” and “System Information” menus.

z Supervisor is the highest authorization level. Supervisors can enroll supervisors, admi nistrators, enrollers and users. Supe rvisors can delete administrators, enrollers and users. Supervisors can access all functions and change all setups.

Note: If no user has administrative privileges (enroller, administrator or supervisor) in the terminal, ALL users will be enrolled with “Supervisor” privileges.

To change a user that is currently enrolled as an administrator or enroller, delete the user and then re-enroll the user with the new privilege level.

Enroll w/ Privilege Level

Important! Until you enroll a user with at least Administrator

privileges, all users will automatically be entered with Supervisor privileges even if they were entered as users. In order to prevent unauthorized personnel from makin g changes to the TQ 600 you sh ould enroll a user with Administrator password security.

1) Press [MENU]. Select “User Manage”, press [OK].

Menu ▼ ►User Manage

Options PenDrive Mng

2) The User Manage screen appears:

User Manage ▼

User Enroll ►Enroll Admin Delete

3) Select “Enroll Admin”, press [OK], the following appears:

Enroll Admin ►Enroll FP Enroll Pwd FP & Pwd

Y ou can enroll an employee with (3) possible levels of terminal privileges: (1) “Supervisor”, (2) “Admin” or (3) “Enroller”.

Delete User Data

1) Pre ss [MENU], the following appears:

2) Select “User Manage”, press [OK], the following appears:

3) Select “Delete”, press [OK], input the User ID, press [OK] to confirm, follow the prompts to delete user.

Note: You cannot delete a user with multiple enrolled fingerprints without deleting each fingerprint first. If the user has a password you will also need to delete it before you can remove the user from the terminal.

Menu ▼ ►User Manage

Options PenDrive Mng

User Manage ▼ Enroll User Enroll Admin ►Delete

Delete

User ID 00008

ESC OK

Options

Press [MENU] and verify your identity. The following appears:

Select “Options”, press [OK], the following appears:

User Manage ►Options PenDrive Mng

Options ►System Opt Power Mng Comm Opt

--------------------------- Log Opt Auto Test

The following topics are reviewed in this section: S ystem Options, Power Management, Communication Options, Log Options and Auto Test.

System Options

Select “System Opt”, press [OK], the following appears:

The System Options are: Date & Time, 12H or 24H time format, Language, Date Format, Daylight Savings Time and Advanced Options.

System Opt ▼ ►Date Time

12H or 24H

Language ENG

---------------------------Fmt MM/DD/YY DST Adv Option

Set Date & Time

Select “Date Time”, press [OK] the following appears:

YYYY-MM-DD 24H

2008-01-02

08:24:35

ESC OK

To change the date & time, input the correct date, press [▲/▼], enter the time and press [OK].

Note: The time and date will update automatically when the terminal is connected to the network.

Changing the Time Format

Select “12H or 24H”, press [OK], press [▲/▼] to change between 12 Hour and 24 Hour Format.

Changing the Language

Select “Language” , press [OK], press [▲/▼] to select the language (the default language is English), press [OK].

System Opt ▼

Date Time Time Fmt 12H

►Language ENG

Press [ESC] to exit system options. The system will prompt you to save the setup, press [OK]. Restart the terminal for the language change to take effect.

English Spanish

Changing the Date Format

System Opt ▼ Date Time Time Fmt 12H ►Language ENG

Select “Fmt YY-MM-DD”, press [OK], press [▲/▼] to select the date and time format, press [OK].

There are ten formats: YY-MM-DD, YY/MM/DD, YY.MM.DD,

MM-DD-YY, MM/DD/YY, MM.DD.YY, DD-MM-YY, DD/MM/YY, DD.MM.YY, YYYYMMDD.

System Opt ▼

Time Fmt 12H Language ENG

►Fmt YY-MM-DD

Opc. Sistema ▼ Fecha y Hora Time Fmt 12H ►Idioma ESP

E.g.: YY/MM/DD format (left) change to YY-MM-D D format (right)

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08/06/18 WED

Wel co me

17:37

08-06-18 WED

Daylight Savings Time (DST)

DST, also called Daylight Saving Time, is the practice of temporarily advancing clocks during the summertime so that evenings hav e more daylight and mornings have less. It has been introduced as a method of saving energy. T ypically clocks are adju sted forwar d one hour near the start of spring and are adjusted backwar d in autumn. DST is currently observed in many countries, details vary by location.

1) Press OK to enter the DST setting interface. Press Y to enable DST, and then press OK to save. Selecting N disables DST.

2) Set the date mode for DST, there are two option s, Mode1 and Mode 2 Mode 1: The default setting of the device. Its time format is shown as “Month-day hour: minute”. Mode 2: Its time format is shown as "Month-Weeks-week hour: minute". After setting, press ESC button, the device will prompt you to save, press OK to save and quit.

3) After you select the time format, you need to set the start and end time of DST. The allowed range is 1-16 for the number of weeks (WS), 1 means the first week, 2 means the second week, etc. The allowed range is 0-06 for each day of the week (WK), if you input 0, it represents the Sunda y, 1 represents Monday, etc.

If we take 4:00 am on September 1, 2008 (Saturday, the first week in September 2008) as an example, the two display Modes need to be configured as follows:

Mode 1 Mode 2

Note:

1. Let’s take the following example: DST starts on 2007-9-1 4:00 and ends on 2008-4-1 4:00.

2. If Mode2 is selected, as of 2007, DST is set up as follows: September Sunday, the sixth week of the month. However the next year, 2008, September only has five weeks rather than six. In this case the system will automatically adjust and apply DST on the last Sunday of September.

3. If we enter DST as September, 1st week, Monday, 2008 and then upon 2009, the first day is Tuesday, instead of Monday, the system will automatically adjust and apply DST to the first Monday on the month.

Advanced Options

Select “Adv Option”, press [OK], the following appears:

Adv Option ▼ ►Reset Opts.

Del AttLogs

Clear All Data

---------------------------Clr Admin Pri Show Score N Match Thr 35 Mst Input ID N 1:1 Thr 15 Voice Y Upd Firmware Work Code NO Adj VOL(%) 67

Press [▲/▼] to scroll up or down to select the option.

 Reset Opts.: Restore all setup values to factory defaults.  Delete AttLogs: Delete all transaction logs.  Clear All Data: Delete all users and logs. (Note: You will

lose all information stored on the terminal.)

 Clr Admin Pri: Change all privilege levels to User.  Voice On? Turn voice prompts on or off.  Show Score: Show the degree to which a fingerprint reading

matches the stored template. 0 is the lowest scor e (no match) and 50 is the highest score (perfect match).

 Match Thr: Set the fingerprint match threshold level. The

threshold value can be set 0 – 75 (default is 35). See Table 1-1.

 Mst Input ID: Turns 1:1 (one to one) fingerprint verification on

or off.

 1:1 Thr: The minimum fingerprint read correlation needed to

achieve a positive match for 1:1 verification.

 Voice: Set the voice prompts on or off.  Upd Firmware: The user cannot update the firmware

unless this feature has been enabled by the manufacturer or an authorized dealer.

 Work Code: Enables/disables the work code feature on the clock.

If enabled, 4 Modes are available. Mode 1 and Mode 2 are not supported. Use M o de 3 if yo u have ti meQpl us so f twa re a nd wan t to use global list of work codes per company . Mode 4 allows to use individually assigned work codes for employees (see timeQplus Software).

 Button Beep: Turn audible feedback on/off when pressing

buttons on the keypad.

 Adj VOL(%): Adjust the volume level (0-99); “0” turns off the

speaker.

 Print Mode: not supported.  Display Info: Turn display of employee hours worked on or off

when punching.

Power Management

Select “Power Mng”, press [OK], the following appears:

Power Mng ▼ ►Shutdown N

PowerOn N Sleep N

----------------------------

Idle SLP Idle Min 0 Bell Delay 10 Scheduled Bell Lock Power N

 Shutdown: Set a time the terminal will automatically turn off.

The terminal can be turned on again with the power button. Select Shutdown, press [OK], the following appears:

Shutdown

Set Sch. Fun?

ESC OK

Press [OK] and enter the time the unit will shut off.

After setting the shutdown time, press [ESC] and then [OK] to save the settings.

 PowerOn: Set a time the terminal will automatically turn on.

 Sleep: Set a time the terminal will go into sleep mode. Pressing

any button will awaken the terminal.

 Idle: Select “SLP” or “OFF” for the Idle mode. “SLP” – Sleep

mode allows the terminal to be awakened by pressing any key. “OFF” - T urns the unit off and the power button must be pressed to turn the unit on.

 Idle Min: Set how many minutes of no use before the terminal

goes into the selected “Idle” mode. Setting “Idle Min” to “0” turns off this feature.

 Bell Delay: Set the length of time the bell sounds. A setting of 5

sets the bell to ring for 10 seconds . A setting of 10 sets the bell to ring for 20 seconds.

 Scheduled Bell: There are 20 bell schedules. Enter the times

you would like the bell to sound. The bell will sound at the scheduled times for the duration set in the “Bell Delay”.

 Lock Power: If set to “Y” the terminal cannot be turned off using

the power button. To turn the unit off with the power button locked, enter the “Power Mng” menu and scroll down to “Power Off”.

Communication Options

Select “Comm Opt”, press [OK], the following appears:

Comm. Opt ▼ ►Baud Rate 115200

Dev Num 1 IP Addr

--------------------------- Net Speed AUTO NetMask Gateway Ethernet Y RS232 N RS485 N USB Y COMM Key 0

The TQ600 Biometric and TQ600 Proximity fully support Ethernet, RS232 & USB communications. TQ600 Barcode and TQ600 Magnetic Stripe support Ethernet and direct connection to PC (cable not included).

 Baud Rate: The baud rate may be set to 9600, 19200 38400,

57600 & 115200.

 Dev Num: The terminal’s unique Device Number, the range is 1 to

255.

 IP Addr: Defaults to IP address 192.168.1.201  Net Speed: The default Net Speed is “AUTO”, the other options

are 10M-F, 10M-H, 100M-F and 100M-H.

 NetMask: The default Net Mask is 255.255.255.0  Gateway: The default gateway is 0.0.0.0  Ethernet: Turn Ethernet connectivity on or off.  RS232: Turn RS232 connectivity on or off.  RS485: Not Supported  USB: Turn USB connectivity on or off. Note: This is a serial

connection established via USB cable.

 COMM Key: Not utilized

Note: After setting, restart the terminal for the new

configurations to take effect.

Log Options

Select “Log Opt”, press [OK], the following message appears:

Log Opt ►Alm SuperLog 99 Alm AttLog 99 ReCheck Min 0

 Alm SuperLog: An alarm will sound to alert the supervisor that

the logs are full. The set number is the remaining log capacity before the logs are full, set from 0-99.

 Alm AttLog: An alarm will sound when the logs are full. The set

number is the remaining log capacity before the logs are full, set from 0-99.

 ReCheck Min: Set the number of minutes before another punch

is accepted by the terminal. If a punch occurs within the ReCheck Minutes, the punch will not be logged. This reduces duplicate (accidental) punches.

Auto Test

Select “Auto Test”, press [OK], the following appears:

Auto Test ▼ ►Run All Test

FLASH Test LCD Test

--------------------------- Vo i c e Te s t FP Test Key Test RTC Test

These options allow the testing of each portion of the terminal in order to pinpoint failures.

WARNING: Do not disconnect or interrupt power while performing any of the tests (loss of power during testing may damage the hardware.

System Information

System Information allows review of the terminal information. Press [Menu], select “Sys Info”, press [OK], the following appears:

Sys Info ▼ ►User Cnt 206

FP Cnt 173 Att Log 8046

----------------------------

Admin Cnt 2 Pwd User 30 S Logs 263 Free Space Info Dev Info

 User Cnt: The number of enrolled users.  FP Cnt: The number of enrolled fingerprints.  Att log: The number of punches stored in the system.  Admin Cnt: The number of users enrolled with Supervisor, Admin

and Enroller privledges.

 Pwd User: The number of users using a password for

authentication.

 S Logs: The number of supervisor logs.  Free Space Info: The remaining log capacity before reaching the

set alarm point.

 Dev Info: Terminal information (see below)

 Users (100): 100: Proximity T erminal: Maximum number of

users (100 X 100 = 10,000).

 FPCnt (100): 15: Biometric Terminal: Maximum number of

fingerprints (15 X 100 = 1,500).

 AttLog (10k): 5: Maximum number of transaction (5 X

10,000 = 50,000).

 S Logs: 4096: Maximum number of supervisor logs (tracks

menu access).

 Mfg Date: Terminal’s date/time of manufacture.  Serial Num: Terminal serial number.  Vendor: Acroprint  Device Name:TQ600B (Biometric), TQ600P (Proximity),

TQ600BC-M (Barcode or Magnetic Stripe).

 Firmware Ver: The version of the terminal firmware.  MAC Address: The MAC address of the terminal.  Alg Version: The version of the fingerprint identification

algorithm.

 MCU Version: The firmware version of the microcontroller.

View Time and Attendance Records

Time & attendance records stored inside the terminal can be reviewed.

Review All Attendance Records

1) Press [MENU], select “User Manage”, press [OK], select “Browse AttLogs”, press [OK] and the following appears:

2) Press [OK] with User ID as “00000” and all terminal attendance records will be displayed. Scroll through the records using [▲▼].

3) Press [ESC] to return to normal operation

Browse AttLogs

User ID 00000

ESC OK

1/380 00001 05-27 18:46:21I 00012 05-27 18:32:09I 00217 05-27 18:30:52I 00031 05-27 18:29:01I 00016 05-27 18:27:55I 00029 05-27 18:22:08I

Review Individual Attendance Records

1) Press [MENU], select “User Manage”, press [OK], select “Browse AttLogs”, press [OK] and the following appears:

Browse AttLogs

User ID 00000

ESC OK

2) Enter User ID (“00014 for example), press [OK] and the individual attendance recor ds will be displayed. Scroll through the records using [▲▼].

00014 2006-5 1/23 27 08:30 12:10 13:20

18:08

26 08:46 12:15 13:25

18:23 18:55 22:20

25 08:53 12:07 13:19

18:23

3) Press [ESC] to return to normal operation

Browsing Attendance Records

The table below details additional commands for browsing attendance records:

Key Description

▲ ▼

Scrolls display content up

Scrolls display content down 1 Scrolls display content left 3 Scrolls display content right

OK Restores right and left scrolling to initial position 2 Move up a line 5 Move down a line down

Toggles between compact display and complete display.

Toggle between Small and Large fonts.

1/380

00001 05-27 18:46:21I 00012 05-27 18:32:09I 00217 05-27 18:30:52I 00031 05-27 18:29:01I 00016 05-27 18:27:55I 00029 05-27 18:22:08I

Compact

1/380

00001 27 18:46IF 00012 27 18:32IF 00217 27 18:30IF 00031 27 18:29IF 00016 27 18:27IF 00029 27 18:22IF

Complete

00014 2006-5 1/23 27 08:30 12:10 13:20

18:08

26 08:46 12:15 13:25

18:23 18:55 22:20

25 08:53 12:07 13:19

18:23

Small Font

27 08:30 12:10

13:20 18:08

26 08:46 12:15

13:25 18:23 18:55 22:20

Large Font

9 Scrolls to the newest record 0 Scrolls to the oldest record

Cleaning the TQ600

1. Cleaning the Keypad and Display Use a soft damp cloth to remove dirt. Wipe dry.

2. Cleaning the Optical Sensor Clean the optical sensor as follows:

(1) Use a can of compressed air to blow off any loose dust or dirt particles on the sensor.

(2) Lightly press a small strip of adhesive tape to the sensor surface and slowly peel if off to remove dust & dirt particles.

(3) Use a soft, non-abrasive dry cloth to wipe the sensor surface. Be careful not to scratch the surface of the sensor. If there are lint particles on the sensor surface, use clear adhesive tape to remove particles.

Caution: Do not use any cleaners on the sensor or it could be damaged.

Cleaning products that contain alcohol or other strong chemicals may discolor or crack the terminal housing.

Troubleshooting

Q: Fingerprint cannot be verified. A: Possible Causes: The following conditions could result in a failed read.

1) Fingerprint is damaged or smooth

2) Finger is dry Correction: Use 1:1 matching (see page 21). Moisturize finger. Enroll a different fingerprint.

2. Q: Terminal fails to communicate.

A: Possible Causes:

1) The communication port configuration is not correct;

insure proper ports are connected.

2) Baud rate of the computer port and the terminal port

are different.

3) The terminal has failed to connect with the power source

or the computer;

4) The terminal is connected but failed to start.

5) The serial number of the linked terminal is not correct.

6) Data line or converter fails to communicate.

7) Failed com puter COM port.

3. Q: The display does not work or parts of it do not work.

A: Possible Causes:

1) Motherboard is defective

2) The LCD display is defective. Correction: Contact your dealer or Acroprint for repair.

4. Q: How do I remove a Supervisor?

A: Call Acroprint Technical Support.

5. Q: The terminal beeps when the communication connection is

made. A: When using the RS-232 connection insure that the baud rate of the PC and terminal are matched.

6. Q: Fingerprints have a high rejection rate.

A: Possible Causes:

1) Dirty sensor

2) Damaged sensor prism

3) Loose fingerprint reader connection

4) Damaged chip on PCB

Correction:

1) Clean sensor (see Cleaning instructions, Chapter 10)

2) Contact dealer or Acroprint for replacement of the prism.

3) Contact dealer or Acroprint.

4) Contact dealer or Acroprint.

7. Q: The terminal is communicating, but the attendance

records are not correct in the system.

A: Lower the baud to 19200 or 9600 and confirm if the records are correct.

Appendix

USB Flash Drive Management

See “Remote Terminal Functionality” in the Documents folder of the timeQplus CD.

Bell Schedule

The TQ600 has a bell signal that can be programmed for dif ferent times during the day. The bell schedule and bell duration can be set based on user requirements. A total of 20 bell schedules can be set.

The TQ600 has an internal electronic bell, see Chapter 5, “Power Manage”.

TQ600 Magnetic Stripe/TQ600 Barcode terminals have relay contacts for access control/external bell function. It requires purchasing and connecting a relay box and external bell. For more information see “TQ600BC-M External Bell Connection.pdf” in the timeQplus Documentation folder.

Reserve Battery (Mini-UPS)

In order for the TQ600 to function during power interruptions an optional 12V Mini-UPS (p/n 74-0169-000) is available. Contact your dealer or Acroprint to purchase.

UPS Operational State:

The UPS remains idle as long as AC Power is available but will automatically supply power to the TQ600 the instant AC Power is interrupted. When AC Power is restored the UPS will automatically charge until fully charged.

Connection

Note: Connect the Mini-UPS to the TQ600 first, then plug the UPS in and turn the power on.

Battery Storage:

Store batteries in a cool/dry place 50-86º F (10-30 º C). DO NOT store batteries for over 3 months and do not store them in direct sunlight, high temperature or high humidity. Charge the batteries at least once every three months in order to maintain 50% of the rated capacity of the battery. Keep the batteries away fr om chemicals and heat s ources.

Warning:

Batteries may leak, overheat, catch fire or explode if you don’t follow proper safety & handling:

z DO NOT get batteries wet z DO NOT place batteries near heat sources z DO NOT use any charger other than the original charg er z DO NOT inver se polarity connection z NEVER throw batteries into fire. Properly dispose of

batteries according to local rules and regulations.

z DO NOT allow any t hing to short circuit the batteries (connect

the positive and negative terminals of the battery)

z Dropping a battery may damage the battery. Replace

the battery if you suspect that it is damaged.

Fingerprint Privacy:

1. The TQ600 merely captures points of the fingerprint but not the actual fingerprint image.

2. The fingerprint points cannot be used to re-create a fingerprint image.

3. Acroprint will not be liable for any direct or the indirect damages resulting from the use or inability to use our equipment.

4. If you have a question about privacy concerning the use of our equipment you should have your employer contact Acroprint.

06-0386-000 Rev. C

Acroprint TQ600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual