Acronis® Recovery™
for Microsoft Exchange
Quick Start Guide
www.acronis.com
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Table of Contents
CHAPTER 1. INTRODUCING ACRONIS® RECOVERY™ FOR MICROSOFT EXCHANGE 5
1.1 WHAT IS ACRONIS
1.2 SUPPORTED MICROSOFT EXCHANGE VERSIONS .......................................................................... 6
1.3 SUPPORTED PLATFORMS ............................................................................................................. 7
1.4 SUPPORTED OPERATING SYSTEMS FOR ACRONIS RECOVERY FOR MS EXCHANGE AGENT ......... 7
1.5 SUPPORTED OPERATING SYSTEMS FOR ACRONIS RECOVERY FOR MS EXCHANGE MANAGEMENT
CONSOLE .................................................................................................................................................. 7
1.6 LICENSE POLICY ......................................................................................................................... 7
1.7 TECHNICAL SUPPORT .................................................................................................................. 8
CHAPTER 2. INSTALLATION OF ACRONIS RECOVERY FOR MS EXCHA N GE .............. 9
2.1 MINIMUM SYSTEM REQUIREMENTS .................................................................................................... 9
2.2 INSTALLING ACRONIS RECOVERY FOR MS EXCHANGE COMPONENTS ............................................... 9
2.3 INSTALLING ACRONIS RECOVERY FOR MS EXCHANGE AGENT REMOTELY .............................. 10
2.4 REMOVING ACRONIS RECOVERY FOR MS EXCHANGE COMPONENTS ....................................... 11
CHAPTER 3. GETTING STARTED WITH ACRONIS RECOVERY FOR MS EXCHANGE 12
3.1 RUNNING ACRONIS RECOVERY FOR MS EXCHANGE MANAGEMENT CONSOLE ........................ 12
3.2 ACRONIS RECOVERY FOR MS EXCHANGE WORKSPACE ........................................................... 12
3.3 NAVIGATION ............................................................................................................................. 13
3.4 MANAGEMENT .......................................................................................................................... 13
3.5 DISCOVERING SERVERS ............................................................................................................ 14
3.6 ADDING SERVERS ..................................................................................................................... 14
3.7 CONNECTING TO A REMOTE MICROSOFT EXCHANGE SERVER .................................................. 15
®
RECOVERY™ FOR MICROSOFT EXCHANGE? ................................................ 5
CHAPTER 4. CREATING BACKUP ARCHIVES........................................................................ 16
4.1 BACKING UP DATABASES ................................................................................................................ 16
4.1.1 Defining a Backup Strategy ..................................................................................................... 16
4.1.2 Specifying a Task Execution Account ....................................................................................... 17
4.1.3 Selecting Items to Back Up..................................................................................................... 18
4.1.4 Selecting a Backup Archive Location ..................................................................................... 19
4.1.5 Using Acronis Recovery for MS Exchange Assistant ............................................................. 20
4.1.6 Setting Backup Scheduling Parameters ................................................................................. 23
4.1.7 Backup Options ...................................................................................................................... 23
4.1.8 Specifying a Task Name and Providing Comments ................................................................ 23
4.1.9 Backup Summary .................................................................................................................... 24
4.2 BACKING UP MAILBOXES ................................................................................................................. 24
4.3 SETTING DEFAULT BACKUP OPTIONS ............................................................................................... 24
4.3.1 Pre/Post Commands ................................................................................................................. 24
4.3.2 Compression Level ................................................................................................................... 25
4.3.3 Backup Priority ........................................................................................................................ 26
4.3.4 Backup Protection .................................................................................................................... 27
4.3.5 Backup Type Substitution ......................................................................................................... 28
4.3.6 Bandwidth Throttling ............................................................................................................... 28
4.3.7 Additional Settings ................................................................................................................... 29
CHAPTER 5. RESTORING THE BACKUP DATA ..................................................................... 31
5.1 RESTORING INFORMATION STORES ........................................................................................... 31
5.1.1 Restoration Time Selection .................................................................................................. 31
5.1.2 Specifying a Task Execution Account .................................................................................. 31
5.1.3 Selecting a Backup Location ................................................................................................ 32
5.1.4 Selecting a Backup Task ...................................................................................................... 32
5.1.5 Providing a Password .......................................................................................................... 33
5.1.6 Restore Point Selection ........................................................................................................ 33
5.1.7 Content Selection ................................................................................................................. 35
5.1.8 Restore O ptions .................................................................................................................... 36
5.1.9 Selecting Start Parameters ................................................................................................... 36
5.1.10 Echo Task Selection ......................................................................................................... 36
5.1.11 Restore Summary ............................................................................................................. 36
5.2 RESTORING MAILBOXES ........................................................................................................... 37
5.3 RESTORING INDIVIDUAL E-MAILS ............................................................................................. 37
5.3.1 Selecting a Backup Location ................................................................................................ 37
5.3.2 Selecting a Backup Task and Point to Restore ..................................................................... 37
5.3.3 Setting Additional Search Options ....................................................................................... 38
8.3.4 Selecting E-mail Exporting parameters ................................................................................... 39
5.4 SETTING DEFAULT RESTORE OPTIONS ............................................................................................. 40
5.4.1 Pre/Post Commands ................................................................................................................. 40
5.4.2 Restoration Priority ................................................................................................................. 40
5.4.3 User Account Ownership ......................................................................................................... 40
5.4.4 Additional Settings ................................................................................................................... 41
Chapter 1. Introducing Acronis®
™
Recovery
1.1 What is Acronis® Recovery™ for Microsoft Exchange?
for Microsoft Exchange
Acronis® Recovery™ for Microsoft Exchange offers a
solution
technology that will drastically reduce disaster recovery time: you can be up and
running again in minutes instead of hours. It also provides document level backup,
providing incredible flexibility that allows backing up of only individual mailboxes/public
folders and uses message filters to reduce both an archive size and duration of a
backup process.
to protect your Microsoft Exchange data. It featur es a prov en da tabase back up
• Ultimate Granularity
Acronis Recovery for MS Exchange provides the ultimate in granularity for
backup and restore. Backup and restore operation can be applied to a
whole information store, individual storage groups, mailboxes/public
folders or even single emails.
With Acronis Recovery for MS Exchange you can restore your crucial
mailboxes or single emails from different kinds of backup – not only from
brick-level backups, but from a whole-database backup archive as well.
• Smaller, more manageable archives
Award-winning Acronis technology provides superior image file optimization.
Customizable compression rates reduce the amount of data to store and
transfer, leading to direct cost savings in storage and labor.
• High Speed
fast and reliable disaster recovery
Acronis Recovery for MS Exchange provides proven database backup
technology that maximizes backup speed.
With its ability to restore any data (mailboxes, public folders or individual
emails) from a database level backup, Acronis eliminates the need for timeconsuming brick-level backups.
• Active Restore™
Active Restore™ mode provides full Microsoft Exchange Server function ality
for users in minutes, while the system is still being restored. Using Active
Restore™, combined with automated Dial-tone restore mode, y ou can limit
downtime of your Microsoft Exchange 2007 Server to only seconds.
• Continuous Data Protection
Continuously back up transactions to enable the complete restoration of
Microsoft Exchange Server databases with minimum data loss.
• Faster Disaster Recovery
One-step Recovery and Automated Recovery to the point-of-failure help
organizations meet aggressive Recovery Time Objectives (RTO).
• Encryption for Security
Protect companies' most valuable data with industry-standard encryption.
• Centralized Management
®
The Acronis
automatically detects all database servers on the network. The servers ar e
displayed clearly with status information, making it easy to manage
enterprise-wide installations.
• Resource Management
CPU and bandwidth throttling let you allocate resources during the backup
process to ensure users remain productive.
Recovery™ for Microsoft Exchange Management Console
• Guided Disaster Recovery
Acronis database backup also provides you with a Disaster Recovery P lan,
detailing step-by-step instructions to guide you or your team through a fast
and complete recovery. Even non-technical staff members can follow these
simple instructions to restore even the most sophisticated Microsoft
Exchange server.
• Integration with Acronis True Image Echo
Installed on the same computer, Acronis True Image Echo Update (build
8115 or later) and Acronis Recovery for MS Exchange can restore a whole
production server (operating system and whole information store) on bare
metal from bootable CD or from a PXE.
• Easy Administration
Intuitive wizard-driven GUI allows even non-DBAs to confidently configure
and implement professional backup strategies.
1.2 Supported Microsoft Exchange versions
• Microsoft Exchange Server 2007 (Standard/Enterprise Editions)
• Microsoft Exchange Server 2003 (Standard/Enterprise Editions)
• Microsoft Exchange Server 2000 Server with post-Service Pack 3 rollup
(Standard/Enterprise Editions)
Important! Acronis Recovery for MS Exchange Agent is only guaranteed
to work with Microsoft Exchange Server 2003 service packs installed. Note, to
handle MAPI interfaces correctly, Service Pack 2 and hotfix kb908072 must be
installed (see Microsoft website for details).
Please note, Acronis Recovery for MS Exchange is not a cluster-aware product.
1.3 Supported Platforms
• x86 (for Microsoft Exchange Server 2000/2003)
• x86-64
1.4 Supported Operating Systems for Acronis Recovery for MS Exchange Agent
For Acronis Recovery for MS Exchange:
• Windows 2000 (SP4 Rollup 1)
• Windows Server 2003 (both 32-bit and 64-bit versions)
• Windows 2008 Server
For Acronis Recovery for MS Exchange Small Business Edition:
• Windows SBS 2003
• Windows SBS 2008
1.5 Supported Operating Systems for Acronis Recovery for MS Exchange Management Console
• Windows XP (SP 1)
• Windows Vista
• Windows 2000 (SP4 Rollup 1)
• Windows 2003
• Windows 2008
1.6 License Policy
Acronis Recovery for MS Exchange licensing is based on the number of servers on
which Acronis
need a unique serial number to install every single Acronis Recovery for MS Exchange
Agent.
Acronis Recovery for MS Exchange is provided with three types of licenses:
Permanent (Enterprise or SBS) – allows you to use the fully functional product
without any time limitations (permanent serial number is required)
Trial - allows you to use the fully functional product for 14 days (trial s erial number is
required)
®
Recovery™ for Microsoft Exchange Agent is to be installed. You will
Obtaining Permanent Serial Numbers
Obtaining a permanent serial number depends on the way you purchase Acronis
Recovery for MS Exchang e:
• you will find it in the CD box if you buy the licensed Acronis Recovery for
MS Exchange CD
• you can receive it after registering on the Acronis web site in case you
download the product (also during installation of the product)
Trial Serial Numbers
Acronis allows you to have a trial serial number to be able to us e Acronis Recovery for
MS Exchange for 14 days without buying the product. You may obtain the trial serial
number in one of the following ways:
• in the CD box
• contacting Acronis sales representatives. Visit
http://www.acronis.com/enterprise/products/ARExchange/gettrial/
You have to sign in (or register) to obtain a trial serial number.
If you downloaded a trial version of Acronis Recovery for MS Exchange from our web
site and want to buy a permanent licens e t o continue using th e pr odu ct, pl ease con tact
our sales representatives. In this case you will not have to download the product
again, but only enter a registered serial number during the installation.
Note, the Management Console should be connected to Acronis Recovery for
MS Exchange, otherwise the Registration menu item will not be presented in
the Help menu.
The number of Acronis Recovery for MS Exchange Management Console installations is
not limited.
1.7 Technical Support
As part of a purchased annual Support charge you are entitled to Technical Support as
follows: to the extent that electronic services are available, you may electronically
access at no additional charge, Support services for the Software, which Acronis shall
endeavor to make available twenty four (24) hours a day, seven (7) days per week.
Such electronic services may include, but are not limited to: user forums; softwarespecific information; hints and tips; bug fix retrieval via the internet; software
maintenance and demonstration code retrieval via a WAN-accessible FTP server; and
access to a problem resolution database via Acronis customer support system.
Support shall consist of supplying telephone or other electr onic support to you in or der
to help you locate and, on its own, correct problems with the Software and supplyin g
patches, updates and other changes that Acronis, at its sole discretion, makes or adds
to the Software and which Acronis makes generally available, without additional
charge, to other licensees of the Software that are enrolled in Supp ort. Upon mutual
agreement by both parties, Acronis shall: (i) supply code corrections to you to correct
Software malfunctions in order to bring such Software into substantial conformity with
the published operating specifications for the most current version of the Software
unless your unauthorized modifications prohibit or hamper such corrections or cause
the malfunction; or (ii) supply code corrections to correct insubstantial problems at the
next general release of the Software.
More information about contacting Acronis Technical Support is available at the
following link: http://www.acronis.com/enterprise/support/
Chapter 2. Installation of Acronis
Recovery for MS Exchange
2.1 Minimum System Requirements
Acronis Recovery for MS Exchange requires the following hardware:
• Pentium processor or higher
• 1024 MB RAM
• Mouse (recommended)
2.2 Installing Acronis Recovery for MS Exchange Components
There are two ways to install Acronis Recovery for MS Exchange com ponents – local
and remote.
To install Acronis Recovery for MS Exchange Management Console and Acronis
Recovery for MS Exchange Agent locally:
• run the Acronis Recovery for MS Exchange setup file
• in the Install Menu, select the program to install: Acronis Recovery for MS
Exchange Management Tools or Acronis Recovery for MS Exchange Agent
• follow the install wizard instructions on the screen
It is recommended that you install Acronis Recovery for MS Exchange Management
Console first. This will allow you to install Acronis Recovery for MS Exchange Agent
remotely from the Management Console to any networked computer.
2.3 Installing Acronis Recovery for MS Exchange Agent Remotely
To install Acronis Recovery for MS Exchange Agent remotely on a database server, you
first need Acronis Recovery for MS Exchange Management Console installed on the
local computer. The remote system must meet the requirements described in 3.1
“Minimum System Requirements”.
Before remotely installing Acronis Recovery for MS Exchange Agent on
Windows 2008 Server, open port 25001 for TCP protocols for an inbound
connection.
While installing Acronis Recovery for MS Exchange Agent, a new registry key is
generated. If you previously had Acronis Recovery for MS Exchange Agent installed or
you had reinstalled the operation system on the current computer, you will need to
clear the key registry cache on the computer, where Acronis Recovery for MS
Exchange Management Console is installed, for correct product functioning.
Run Acronis Recovery for MS Exchange and click Install Acronis Recovery for MS
Exchange Agent in the Pick a Tool pane.
1. Specify the location of installation files of the Acronis Component you want to
install.
• Select from the registered components (by default)
• Search removable media for the required installation files
• Search for the installer in the specified location (you will have to specify the
location by clicking Browse…)
Click Next to continue.
2. Select the program you want to install on the remote computer from the list
(Acronis Recovery for MS Exchange Agent) and click Next.
3. Enter a serial number for the selected product. The Next button will not be
active until you enter a serial number.
4. Select the computer in the Computer field: enter a computer name manually
or click Browse… and select the required computer from the tree. Enter a
User name and password into the corresponding fields to access the selected
computer. By selecting the Save password check-box you can save the
password for future connections.
5. The summary page displays all operations, which will be performed. Click
Proceed to install Acronis Recovery for MS Exchange Agent on the remote
computer.
By connecting to a remote computer with Acronis Recovery for MS Exchange Agent
installed, you can set up backup and recovery tasks, and browse logs.
2.4 Removing Acronis Recovery for MS Exchange Components
You can remove any Acronis Recovery for MS Exchange component separately by
selecting Control panel -> Add or Remove Programs -> <component name> -
> Remove.
Component names are:
MS Exchange Agent
Follow instructions on the screen. You may need to reboot your computer to complete
the uninstallation.
Acronis Recovery for MS Exchange
.
and
Acronis Recovery for
Chapter 3. Getting started with
Acronis Recovery for MS Exchange
3.1 Running Acronis Recovery for MS Exchange Management Console
To run Acronis Recovery for MS Exchange Management Console, select Start ->
Programs -> Acronis Recovery for MS Exchange Management Console ->
Acronis Recovery for MS Exchange Management Console.
Important! Before starting managing the servers’ list (discovering, adding or
deleting servers), modifying the storage groups list for the Disaster Recovery
Plan, or changing default options (while creating backup or restore tasks),
make sure the required users have read/write permissions for the following
files, located in
DatabaseServersExtensions\serverslist.dat for Acronis Recovery for MS
Exchange Management Console, DisasterRecoveryPlans\dbaselist.dat and
RecoveryMSExchangeAgent\settings.cfg for Acronis Recovery for MS Exchange
Agent.
Documents and Settings\All Users\Application Data\Acronis
:
Please be aware: Acronis Recovery for MS Exchange
space on the system partition, and the softwar e does not send notices when there is
no free space.
Note, in case Acronis Recovery for MS Exchange Agent is installed on
Microsoft Windows 2000, BackupUser/BackupGroup must be a member of
Domain Admins
Administrative Tools
each of the following security policies: Domain Controller Security Settings,
Domain Secirity Settings and Local Security Settings (
Rights Assignment Æ Act as a part of the operating system
group. To configure these settings, go to
. Then sequentially add the BackupUser/BackupGroup in
will not operate
Control Panel Æ
Local Policies Æ User
).
if there is no free
3.2 Acronis Recovery for MS Exchange Workspace
Acronis Recovery for MS Exchange workspace includes the Acronis Recovery for MS
Exchange Management Console window - the primary tool for managing data
backup/restore on local and remote computers where Acronis Recovery for MS
Exchange Agent is installed.
The workspace consists of the main area with operation icons, as well as the menu,
the toolbar, and the common tasks bar. On the left there is a sidebar featuring the
Computers or Help panels.
Note, that the content shown in the main window will change depending on
whether Acronis Recovery for MS Exchange Management Console is
disconnected or connected to a remote server.
3.3 Navigation
At the top on the Computers pane there are four but tons; clicking them allows you to
add new servers to the tree manually, to start the discovering process, to delete a
server from a tree if needed, or to refresh the Computers Tree.
Computers with Acronis Recovery for MS Exchange Agent already installed are marked
with a green icon.
Select the required server from the tree t o perf orm th e requi red op erati on (conn ectin g,
installing Acronis Recovery for MS Exchange Agent remotely).
To hide the Computers pane and view Help topics, click on the Show or Hide button
from the menu.
3.4 Management
Acronis Recovery for MS Exchange Management Console allows installation of Acronis
Recovery for MS Exchange components on remote computers. To perform any of these
operations you will need administrator rights on the target machine.
To connect to the server click Connect to a Remote Server in the Pick a Task
pane. If Acronis Recovery for MS Exchange Agent is not installed on a server, click
Install Acronis Agents in the Pick a Tool pane.
To add a new server to the tree pane, click Add Servers in the Pick a Tool.
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