Acronis Patio Umbrella ANTIVIRUS User Manual
User's Guide
Acronis AntiVirus 2010
User's Guide
Published 2010.02.01
Copyright© 2010 Acronis
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Table of Contents
Preface ........... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . viii
1. Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1.1. Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1.2. Admonitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
2. Book Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Installation and Removal .............................................. 1
1. System Requirements . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . 2
1.1. Minimal System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2. Recommended System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3. Supported Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. Preparing for Installation . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . .. 4
3. Installing Acronis AntiVirus 2010 . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . . 5
4. Activating the Product . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . 8
5. Repairing or Removing Acronis AntiVirus 2010 . . . . . . . . . . . ..... . . . . . 10
Getting Started ......................................................... 11
6. Overview . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . 12
6.1. Opening Acronis AntiVirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
6.2. User Interface View Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
6.2.1. Novice Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6.2.2. Intermediate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
6.2.3. Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.3. Setting Up Acronis AntiVirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
6.3.1. Step 1 - Select Usage Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
6.3.2. Step 2 - Describe Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6.3.3. Step 3 - Select User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.3.4. Step 4 - Configure Acronis Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6.4. System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
6.5. Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6.5.1. Scan Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6.5.2. Disable/Restore Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6.6. Acronis Manual Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6.7. Game Mode and Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.7.1. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
6.7.2. Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
6.8. Automatic Device Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
7. Fixing Issues . . ..... . . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... 30
7.1. Fix All Issues Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
7.2. Configuring Issue Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
8. Configuring Basic Settings . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . .... 33
iii
8.1. User Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8.2. Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
8.3. General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
9. History and Events .... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . .. 38
10. Wizards . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . . .... . . . . . . . . . . . . . ..... . . . . 40
10.1. Antivirus Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
10.1.1. Step 1/3 - Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
10.1.2. Step 2/3 - Select Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
10.1.3. Step 3/3 - View Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
10.2. Custom Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10.2.1. Step 1/6 - Welcome Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
10.2.2. Step 2/6 - Select Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
10.2.3. Step 3/6 - Select Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
10.2.4. Step 4/6 - Additional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
10.2.5. Step 5/6 - Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
10.2.6. Step 6/6 - View Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
10.3. Vulnerability Check Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
10.3.1. Step 1/6 - Select Vulnerabilities to Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
10.3.2. Step 2/6 - Checking for Vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
10.3.3. Step 3/6 - Update Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
10.3.4. Step 4/6 - Update Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
10.3.5. Step 5/6 - Change Weak Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
10.3.6. Step 6/6 - View Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Intermediate Mode .................................................... 59
11. Dashboard . . . . . . . . . .... . . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . 60
12. Antivirus ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . 62
12.1. Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
12.1.1. Configuring Status Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
12.2. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
12.2.1. Updating Acronis AntiVirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
12.2.2. Scanning with Acronis AntiVirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
13. Antiphishing . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . .. 67
13.1. Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
13.2. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
13.2.1. Updating Acronis AntiVirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
13.2.2. Scanning with Acronis AntiVirus 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
14. Vulnerability . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . . .. 70
14.1. Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
14.2. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
15. Network . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . 72
15.1. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
15.1.1. Joining the Acronis Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
15.1.2. Adding Computers to the Acronis Network . . . . . . . . . . . . . . . . . . . . . . . . . . 73
15.1.3. Managing the Acronis Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
iv
15.1.4. Scanning All Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
15.1.5. Updating All Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Expert Mode ............................................................. 80
16. General . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . 81
16.1. Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
16.1.1. Overall Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
16.1.2. Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
16.1.3. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
16.2. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
16.2.1. General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
16.2.2. Virus Report Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
16.3. System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
17. Antivirus ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . 90
17.1. Real-time Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
17.1.1. Configuring Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
17.1.2. Customizing Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
17.1.3. Configuring Active Virus Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
17.1.4. Disabling Real-time Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
17.1.5. Configuring Antiphishing Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
17.2. On-demand Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
17.2.1. Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
17.2.2. Using Shortcut Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
17.2.3. Creating Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
17.2.4. Configuring Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
17.2.5. Scanning Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
17.2.6. Viewing Scan Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
17.3. Objects Excluded from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
17.3.1. Excluding Paths from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
17.3.2. Excluding Extensions from Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
17.4. Quarantine Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
17.4.1. Managing Quarantined Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
17.4.2. Configuring Quarantine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
18. Privacy Control . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . . 137
18.1. Privacy Control Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
18.1.1. Configuring Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
18.2. Identity Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
18.2.1. Creating Identity Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
18.2.2. Defining Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
18.2.3. Managing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
18.2.4. Rules Defined by Other Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
18.3. Registry Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
18.4. Cookie Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
18.4.1. Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
18.5. Script Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
18.5.1. Configuration Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
19. Vulnerability . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . . 154
v
19.1. Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
19.1.1. Fixing Vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
19.2. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
20. Instant Messaging (IM) Encryption . . . . . . ..... . . . . . . . . . . . . ..... . . . . 157
20.1. Disabling Encryption for Specific Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
21. Game / Laptop Mode .. . . . . . . . . . . . . ..... . . . . . . . . . . . . . .... . . . . . . . . . . . 160
21.1. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
21.1.1. Configuring Automatic Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
21.1.2. Managing the Game List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
21.1.3. Configuring Game Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
21.1.4. Changing Game Mode Hotkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
21.2. Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
21.2.1. Configuring Laptop Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
22. Home Network . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . 166
22.1. Joining the Acronis Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
22.2. Adding Computers to the Acronis Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
22.3. Managing the Acronis Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
23. Update . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . 171
23.1. Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
23.1.1. Requesting an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
23.1.2. Disabling Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
23.2. Update Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
23.2.1. Setting Update Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
23.2.2. Configuring Automatic Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
23.2.3. Configuring Manual Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
23.2.4. Configuring Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
23.2.5. Managing Proxies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Integration into Windows and Third-Party Software ........ 178
24. Integration into Windows Contextual Menu .... . . . . . . . . . . . . ..... . 179
24.1. Scan with Acronis AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
25. Integration into Web Browsers ... . . . . . . . . . . . . ..... . . . . . . . . . . . . .... 181
26. Integration into Instant Messenger Programs . . ..... . . . . . . . . . . . . . 184
How To ................................................................... 185
27. How to Scan Files and Folders . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . 186
27.1. Using Windows Contextual Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
27.2. Using Scan Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
27.3. Using Acronis Manual Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
27.4. Using Scan Activity Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
28. How to Schedule Computer Scan . . . . . . . . ..... . . . . . . . . . . . . ..... . . . 190
Troubleshooting and Getting Help ............................... 192
vi
29. Troubleshooting . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . 193
29.1. Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
29.1.1. Installation Validation Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
29.1.2. Failed Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
29.2. Acronis AntiVirus 2010 Services Are Not Responding . . . . . . . . . . . . . . . . . . . . . 195
29.3. Acronis AntiVirus 2010 Removal Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
30. Support . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . 197
Glossary . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . . . . ..... . . . . . . . . . 198
vii
Preface
This guide is intended to all users who have chosen Acronis AntiVirus 2010 as a
security solution for their personal computers. The information presented in this
book is suitable not only for computer literates, it is accessible to everyone who is
able to work under Windows.
This book will describe for you Acronis AntiVirus 2010, will guide you through the
installation process, will show you how to configure it. You will find out how to use
Acronis AntiVirus 2010, how to update, test and customize it. You will learn how to
get best from Acronis AntiVirus 2010.
We wish you a pleasant and useful lecture.
1. Conventions Used in This Book
1.1. Typographical Conventions
Several text styles are used in the book for an improved readability. Their aspect
and meaning are presented in the following table.
DescriptionAppearance
sample syntax
http://www.acronis.com/support/
“Preface” (p. viii)
filename
option
sample code listing
Syntax samples are printed with monospaced
characters.
The URL link is pointing to some external
location, on http or ftp servers.
This is an internal link, towards some location
inside the document.
File and directories are printed using
monospaced font.
All the product options are printed using strong
characters.
The code listing is printed with monospaced
characters.
1.2. Admonitions
The admonitions are in-text notes, graphically marked, bringing to your attention
additional information related to the current paragraph.
Preface
viii
Note
The note is just a short observation. Although you can omit it, the notes can provide
valuable information, such as specific feature or a link to some related topic.
Important
This requires your attention and is not recommended to skip over it. Usually, it provides
non-critical but significant information.
Warning
This is critical information you should treat with increased caution. Nothing bad will
happen if you follow the indications. You should read and understand it, because it
describes something extremely risky.
2. Book Structure
The book consists of several parts containing major topics. Moreover, a glossary is
provided to clarify some technical terms.
Installation and Removal. Step by step instructions for installing Acronis AntiVirus
2010 on a personal computer. Starting with the prerequisites for a successfully
installation, you are guided through the whole installation process. Finally, the
removing procedure is described in case you need to uninstall Acronis AntiVirus
2010.
Getting Started. Contains all the information you need to get started with Acronis
AntiVirus 2010. You are presented with the Acronis AntiVirus 2010 interface and
how to fix issues, configure basic settings and register your product.
Intermediate Mode. Presents the Intermediate Mode interface of Acronis AntiVirus
2010.
Expert Mode. A detailed presentation of the Expert Mode interface of Acronis
AntiVirus 2010. You are taught how to configure and use all Acronis modules so as
to efficiently protect your computer against all kind of malware threats (viruses,
spyware, rootkits and so on).
Integration into Windows and Third-Party Software. Shows you how to use
the Acronis AntiVirus 2010 options on the Windows contextual menu and the Acronis
toolbars integrated into supported third-party programs.
How To. Provides procedures to quickly perform the most common tasks in Acronis
AntiVirus 2010.
Troubleshooting and Getting Help. Where to look and where to ask for help if
something unexpected appears.
Glossary. The Glossary tries to explain some technical and uncommon terms you
will find in the pages of this document.
Preface
ix
Installation and Removal
1
1. System Requirements
You may install Acronis AntiVirus 2010 only on computers running the following
operating systems:
● Windows XP (32/64 bit) with Service Pack 2 or higher
● Windows Vista (32/64 bit) or Windows Vista with Service Pack 1 or higher
● Windows 7 (32/64 bit)
Before installation, make sure that your computer meets the minimum hardware
and software requirements.
Note
To find out the Windows operating system your computer is running and hardware
information, right-click My Computer on the desktop and then select Properties
from the menu.
1.1. Minimal System Requirements
● 450 MB available free hard disk space
● 800 MHz processor
● RAM Memory:
▶ 512 MB for Windows XP
▶ 1 GB for Windows Vista and Windows 7
● Internet Explorer 6.0
● .NET Framework 1.1 (also available in the installer kit)
1.2. Recommended System Requirements
● 600 MB available free hard disk space
● Intel CORE Duo (1.66 GHz) or equivalent processor
● RAM Memory:
▶ 1 GB for Windows XP and Windows 7
▶ 1.5 GB for Windows Vista
● Internet Explorer 7 (or higher)
● .NET Framework 1.1 (also available in the installer kit)
1.3. Supported Software
Antiphishing protection is provided only for:
● Internet Explorer 6.0 or higher
● Mozilla Firefox 2.5 or higher
● Yahoo Messenger 8.5 or higher
● Windows Live Messenger 8 or higher
Instant Messaging (IM) encryption is provided only for:
System Requirements
2
● Yahoo Messenger 8.5 or higher
● Windows Live Messenger 8 or higher
System Requirements
3
2. Preparing for Installation
Before you install Acronis AntiVirus 2010, complete these preparations to ensure
the installation will go smoothly:
● Make sure that the computer where you plan to install Acronis AntiVirus 2010
meets the minimum system requirements. If the computer does not meet all the
minimum system requirements, Acronis AntiVirus 2010 will not be installed or, if
installed, it will not work properly and it will cause system slowdowns and
instability. For a complete list of system requirements, please refer to “System
Requirements” (p. 2).
● Log on to the computer using an Administrator account.
● Remove any other security software from the computer. Running two security
programs simultaneously may affect their operation and cause major problems
with the system. Windows Defender will be disabled by default before installation
is initiated.
Preparing for Installation
4
3. Installing Acronis AntiVirus 2010
You can purchase and download the installation file from the Acronis Inc. website:
http://www.acronis.com/homecomputing/
To install Acronis AntiVirus 2010, locate the installation file on your computer and
double-click it. This will launch a wizard, which will guide you through the installation
process.
The installer will first check your system to validate the installation. If the installation
is validated, the setup wizard will appear. The following image shows the setup
wizard steps.
Installation Steps
Follow these steps to install Acronis AntiVirus 2010:
1. Click Next. You can cancel installation anytime you want by clicking Cancel.
Installing Acronis AntiVirus 2010
5
Acronis AntiVirus 2010 alerts you if you have other antivirus products installed
on your computer. Click Remove to uninstall the corresponding product. If you
want to continue without removing the detected products, click Next.
Warning
It is highly recommended that you uninstall any other antivirus products detected
before installing Acronis AntiVirus 2010. Running two or more antivirus products
at the same time on a computer usually renders the system unusable.
2. Please read the License Agreement and click I agree.
Important
If you do not agree to these terms click Cancel. The installation process will be
abandoned and you will exit setup.
3. Select the type of installation to be performed.
● Typical - to install the program immediately, using the default installation
options. If you choose this option, skip to Step 6.
● Custom - to configure the installation options and then install the program.
This option allows you to change the installation path.
4. By default, Acronis AntiVirus 2010 will be installed in C:\Program
Files\Acronis AntiVirus\Acronis AntiVirus 2010. If you want to
change the installation path, click Browse and select the folder in which you
would like Acronis AntiVirus 2010 to be installed.
Click Next.
5. Select options regarding the installation process. The recommended options are
selected by default:
● Open readme file - to open the readme file at the end of the installation.
● Place a shortcut on the desktop - to place a shortcut to Acronis AntiVirus
2010 on your desktop at the end of the installation.
● Disable DNS Caching - to disable the DNS (Domain Name System) Caching.
The DNS Client service may be used by malicious applications to send
information over the network without your consent.
● Send Virus Reports - to send virus scanning reports to the Acronis Lab for
analysis. Please note that these reports will contain no confidential data, such
as your name or IP address, and that they will not be used for commercial
purposes.
● Turn off Windows Defender - to turn off Windows Defender; this option
appears only on Windows Vista.
Installing Acronis AntiVirus 2010
6
Click Install to start installing the program. If not already installed, Acronis
AntiVirus 2010 will first install .NET Framework 1.1.
6. Wait until the installation is completed and then click Finish. You will be asked
to restart your system so that the setup wizard can complete the installation
process. We recommend doing so as soon as possible.
Installing Acronis AntiVirus 2010
7
4. Activating the Product
When you reboot your computer after installation, the program will work in trial
mode for 30 days. During the period the product must be activated. If you have not
activated the product in that timeframe, it will stop working.
When you purchase the product, you will receive a 16-character serial number,
either with the box or by e-mail. The 64-character serial number required for product
activation will be sent to your e-mail address after you enter your 16-character
serial number on the registration Web page.
Be aware that your 1-year product subscription starts from the moment the
64-character serial number is sent. After the subscription period ends, your license
will expire and you will not be able to use the product. To unlock the product, you
need to buy a new license. A new 16-character serial number will be sent to you by
e-mail and you will need to perform the activation procedure once again.
Step-by-Step Activation
When you launch the program for the first time, it will ask whether you have the
64-character serial number.
Case 1 - If you have the 64-character serial number:
1. Click the Yes, I Have button.
2. On the next page, paste the serial number in the appropriate box (by using the
CTRL+V key combination).
3. Click the Activate button.
Case 2 - If you do not have the 64-character serial number, but you have
the 16-character serial number:
1. Click the Get Serial Number button.
2. On the Web site, enter your Acronis account information, your 16-character serial
number and e-mail address. A message with the 64-character serial number will
be sent to the e-mail address you have specified.
If you do not have Acronis account yet, it will be created by using the personal
information that you filled in when you registered the product.
3. Open the received e-mail message and copy the serial number.
4. Go back to the program and click the Yes, I Have button.
5. On the next page, paste the serial number in the appropriate box (by using the
CTRL+V key combination).
6. Click the Activate button.
Case 3 - If you have neither 16-character nor 64-character serial number:
Activating the Product
8
1. Click the Buy Online link.
2. Buy the product. The 16-character serial number will be sent to you by e-mail.
3. Perform all the steps of case 2.
Case 4 - If you do not have any serial number and you want to try the
product first:
1. Click the Later button. The fully functional product will be available to you for
the trial period.
2. If you have decided to buy the product, perform all the steps of case 3.
Activating the Product
9
5. Repairing or Removing Acronis AntiVirus 2010
If you want to repair or remove Acronis AntiVirus 2010, follow the path from the
Windows start menu: Start → Programs → Acronis AntiVirus 2010 → Repair or
Remove.
You will be requested to confirm your choice by clicking Next. A new window will
appear where you can select:
● Repair - to re-install all program components installed by the previous setup.
If you choose to repair Acronis AntiVirus 2010, a new window will appear. Click
Repair to start the repairing process.
Restart the computer when prompted and, afterwards, click Install to reinstall
Acronis AntiVirus 2010.
Once the installation process is completed, a new window will appear. Click Finish.
● Remove - to remove all installed components.
Note
We recommend that you choose Remove for a clean re-installation.
If you choose to remove Acronis AntiVirus 2010, a new window will appear.
Important
Windows Vista only! By removing Acronis AntiVirus 2010, you will no longer be
protected against malware threats, such as viruses and spyware. If you want
Windows Defender to be enabled after uninstalling Acronis AntiVirus 2010, select
the corresponding check box.
Click Remove to start the removal of Acronis AntiVirus 2010 from your computer.
Once the removal process is completed, a new window will appear. Click Finish.
Note
After the removal process is over, we recommend that you delete the Acronis
AntiVirus folder from Program Files.
Repairing or Removing Acronis AntiVirus 2010
10
Getting Started
11
6. Overview
Once you have installed Acronis AntiVirus 2010 your computer is protected.
6.1. Opening Acronis AntiVirus 2010
To access the main interface of Acronis AntiVirus 2010, use the Windows Start menu,
by following the path Start → Programs → Acronis AntiVirus 2010 → Acronis
AntiVirus 2010 or, quicker, double click the Acronis icon in the system tray.
6.2. User Interface View Modes
Acronis AntiVirus 2010 meets the needs of computer beginners and very technical
people alike. Its graphical user interface is designed to suit each and every category
of users.
You can choose to view the user interface under any of three modes, depending on
your computer skills and on your previous experience with Acronis.
DescriptionMode
Novice Mode
Intermediate Mode
Expert Mode
Suited for computer beginners and people who want
Acronis AntiVirus 2010 to protect their computer and
data without being bothered. This mode is simple to
use and requires minimal interaction on your side.
All you have to do is fix the existing issues when
indicated by Acronis AntiVirus 2010. An intuitive
step-by-step wizard assists you in fixing issues.
Additionally, you can perform common tasks, such as
updating the Acronis AntiVirus 2010 virus signature
and product files or scanning the computer.
Aimed at users with average computer skills, this mode
extends what you can do in Novice Mode.
You can fix issues separately and choose which issues
to be monitored. Moreover, you can manage remotely
the Acronis products installed on the computers in your
household.
Suited for more technical users, this mode allows you
to fully configure each functionality of Acronis AntiVirus
2010. You can also use all tasks provided to protect
your computer and data.
Overview
12
By default, the user interface is displayed in Intermediate Mode. To switch to a
different user interface mode, follow these steps:
1. Open Acronis AntiVirus 2010.
2. Click the Settings button in the upper-right corner of the window.
3.
In the User Interface Settings category, click the arrow on the button and select
the desired mode from the menu.
4. Click OK to save and apply the changes.
6.2.1. Novice Mode
If you are a computer beginner, displaying the user interface in Novice Mode may
be the most adequate choice for you. This mode is simple to use and requires
minimal interaction on your side.
Novice Mode
The window is organized into four main sections:
● Security Status informs you of the issues that affect your computer's security
and helps you fix them. By clicking Fix All Issues, a wizard will help you easily
remove any threats to your computer and data security. For detailed information,
please refer to “Fixing Issues” (p. 30).
● Protect Your PC is where you can find the necessary tasks to protect your
computer and data. The available tasks you can perform are different depending
on the selected usage profile.
Overview
13
▶ The Scan Now button starts a standard scan of your system for viruses, spyware
and other malware. The Antivirus Scan wizard will appear and guide you through
the scanning process. For detailed information about this wizard, please refer
to “Antivirus Scan Wizard” (p. 40).
▶ The Update Now button helps you update the virus signature and product
files of Acronis AntiVirus 2010. A new window will appear where you can see
the update status. If updates are detected, they are automatically downloaded
and installed on your computer.
▶ When the Typical profile is selected, the Vulnerabilities Check button starts
a wizard that helps you find and fix system vulnerabilities, such as outdated
software or missing Windows updates. For detailed information, please refer
to section “Vulnerability Check Wizard” (p. 52).
▶ When the Gamer profile is selected, the Turn On/Off Game Mode button
allows you to enable/disable Game Mode. Game Mode temporarily modifies
protection settings so as to minimize their impact on system performance.
● Maintain Your PC is where you can find additional tasks to protect your computer
and data.
▶ Deep System Scan starts a comprehensive scan of your system for all types
of malware.
▶ My Documents Scan scans for viruses and other malware your most commonly
used folders: My Documents and Desktop. This will ensure the safety of your
documents, a safe workspace and clean applications running at startup.
▶ Autologon Scan scans the items that are run when you log on to Windows.
● Usage Profile indicates the usage profile that is currently selected. The usage
profile reflects the main activities performed on the computer. Depending on the
usage profile, the product interface is organized to allow easy access to your
preferred tasks.
If you want to switch to a different profile or edit the one you are currently using,
click the profile and follow the configuration wizard.
In the upper-right corner of the window, you can see the Settings button. It opens
a window where you can change the user interface mode and enable or disable the
main settings of Acronis AntiVirus 2010. For detailed information, please refer to
“Configuring Basic Settings” (p. 33).
In the bottom-right corner of the window, you can find several useful links.
Buy/Renew
Overview
DescriptionLink
Opens a web page where you can purchase a license key for
your Acronis AntiVirus 2010 product.
14
DescriptionLink
Register
Help
Logs
Allows you to enter your serial number and to view the
registration status.
Allows you to contact the Acronis support team.Support
Gives you access to a help file that shows you how to use
Acronis AntiVirus 2010.
Allows you to see a detailed history of all tasks performed by
Acronis AntiVirus 2010 on your system.
6.2.2. Intermediate Mode
Aimed at users with average computer skills, Intermediate Mode is a simple interface
that gives you access to all modules at a basic level. You'll have to keep track of
warnings and critical alerts and fix undesired issues.
Intermediate Mode
The Intermediate Mode window consists of five tabs. The following table briefly
describes each tab. For detailed information, please refer to the “Intermediate Mode”
(p. 59) part of this user guide.
Overview
15
DescriptionTab
Dashboard
Antivirus
Antiphishing
Vulnerability
Network
In the upper-right corner of the window, you can see the Settings button. It opens
a window where you can change the user interface mode and enable or disable the
main settings of Acronis AntiVirus 2010. For detailed information, please refer to
“Configuring Basic Settings” (p. 33).
In the bottom-right corner of the window, you can find several useful links.
Displays the security status of your system and lets you reset
the usage profile.
Displays the status of the antivirus module that helps you
keep your Acronis AntiVirus 2010 up to date and your
computer virus free.
Displays the status of the modules that protect you against
phishing (personal information theft) while you are online.
Displays the status of the vulnerability module that helps you
keep crucial software on your PC up-to-date. This is where
you can easily fix any vulnerability that may affect your
computer's security.
Displays the Acronis home network structure. This is where
you can perform various actions to configure and manage the
Acronis products installed in your home network. In this way,
you can manage the security of your home network from a
single computer.
DescriptionLink
Buy/Renew
Register
Help
Logs
Opens a web page where you can purchase a license key for
your Acronis AntiVirus 2010 product.
Allows you to enter your serial number and to view the
registration status.
Allows you to contact the Acronis support team.Support
Gives you access to a help file that shows you how to use
Acronis AntiVirus 2010.
Allows you to see a detailed history of all tasks performed by
Acronis AntiVirus 2010 on your system.
6.2.3. Expert Mode
Expert Mode gives you access to each specific component of Acronis AntiVirus 2010.
This is where you can configure Acronis AntiVirus 2010 in detail.
Overview
16
Note
Expert Mode is suited for users having above average computer skills, who know the
type of threats a computer is exposed to and how security programs work.
Expert Mode
On the left side of the window there is a menu containing all security modules. Each
module has one or more tabs where you can configure the corresponding security
settings or perform security or administrative tasks. The following table briefly
describes each module. For detailed information, please refer to the “Expert Mode”
(p. 80) part of this user guide.
DescriptionModule
General
Antivirus
Privacy Control
Allows you to access the general settings or to view the
dashboard and detailed system info.
Allows you to configure your virus shield and scanning
operations in detail, to set exceptions and to configure the
quarantine module.
Allows you to prevent data theft from your computer and
protect your privacy while you are online.
Overview
17
DescriptionModule
Allows you to keep crucial software on your PC up-to-date.Vulnerability
Encryption
Game/Laptop Mode
Network
Update
In the upper-right corner of the window, you can see the Settings button. It opens
a window where you can change the user interface mode and enable or disable the
main settings of Acronis AntiVirus 2010. For detailed information, please refer to
“Configuring Basic Settings” (p. 33).
In the bottom-right corner of the window, you can find several useful links.
Allows you to encrypt Yahoo and Windows Live (MSN)
Messenger communications.
Allows you to postpone the Acronis scheduled tasks while
your laptop runs on batteries and also to eliminate all alerts
and pop-ups when you are playing.
Allows you to configure and manage several computers in
your household.
Allows you to obtain info on the latest updates, to update the
product and to configure the update process in detail.
DescriptionLink
Buy/Renew
Register
Help
Logs
Opens a web page where you can purchase a license key for
your Acronis AntiVirus 2010 product.
Allows you to enter your serial number and to view the
registration status.
Allows you to contact the Acronis support team.Support
Gives you access to a help file that shows you how to use
Acronis AntiVirus 2010.
Allows you to see a detailed history of all tasks performed by
Acronis AntiVirus 2010 on your system.
6.3. Setting Up Acronis AntiVirus 2010
Acronis AntiVirus 2010 allows you to easily configure its main settings and user
interface by setting up a usage profile. The usage profile reflects the main activities
performed on the computer. Depending on the usage profile, the product interface
is organized to allow easy access to your preferred tasks.
By default, the Typical profile is applied after the Acronis AntiVirus 2010 installation.
This profile is suited for computers used mainly for browsing and multimedia
activities.
Overview
18
To reconfigure the usage profile, follow these steps:
1. Open Acronis AntiVirus 2010.
2. Click the Settings button in the upper-right corner of the window.
3. In the User Interface Settings category, click Reconfigure Profile.
4. Follow the configuration wizard.
6.3.1. Step 1 - Select Usage Profile
Usage Profiles
Click the button that best describes the activities performed on this computer (the
usage profile).
DescriptionOption
Typical
Custom
You can later reset the usage profile from the product interface.
Click here if this PC is used mainly for browsing and
multimedia activities.
Click here if this PC is used primarily for gaming.Gamer
Click here if you want to configure all the main settings of
Acronis AntiVirus 2010.
Overview
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6.3.2. Step 2 - Describe Computer
Computer Description
Select the options that apply to your computer:
● This computer is in a home network. Select this option if you want to manage
remotely (from another computer) the Acronis product you installed on this
computer. An additional wizard step will allow you to configure the Home Network
Management module.
● This computer is a laptop. Select this option if you want to have the Laptop
Mode enabled by default. While in Laptop Mode, scheduled scan tasks are not
performed, as they require more system resources and, implicitly, increase power
consumption.
Click Next to continue.
Overview
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6.3.3. Step 3 - Select User Interface
User Interface View Modes
Click the button that best describes your computer skills to select an appropriate
user interface view mode. You can choose to view the user interface under any of
three modes, depending on your computer skills and on your previous experience
with Acronis AntiVirus 2010.
Novice Mode
Intermediate Mode
Overview
DescriptionMode
Suited for computer beginners and people who want Acronis
AntiVirus 2010 to protect their computer and data without
being bothered. This mode is simple to use and requires
minimal interaction on your side.
All you have to do is fix the existing issues when indicated by
Acronis AntiVirus 2010. An intuitive step-by-step wizard assists
you in fixing issues. Additionally, you can perform common
tasks, such as updating the Acronis AntiVirus 2010 virus
signature and product files or scanning the computer.
Aimed at users with average computer skills, this mode
extends what you can do in Novice Mode.
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