Acronis Files Connect Operating Instructions

Contents

1 Introduction ....................................................................................................................5

2 QuickStart Guide ..............................................................................................................6

2.1 Files Connect System Requirements ......................................................................................... 6

2.2 Installing Files Connect .............................................................................................................. 7

2.3 First Run / Installing Your License .............................................................................................. 8

2.4 Configuring Your First Shared Volume ....................................................................................... 9

2.5 Configuring Your First Shared Print Queue ..............................................................................12

2.6 The Mac Client .........................................................................................................................13

2.7 Connecting from the Mac Finder .............................................................................................17

2.8 The Optional Files Connect Zidget™ ........................................................................................18

2.9 Additional Resources ...............................................................................................................18

3 Installing Files Connect ................................................................................................... 21

3.1 Getting Started ........................................................................................................................21

3.1.1 System Requirements ................................................................................................................................... 21

3.1.2 Getting Help ................................................................................................................................................... 23

3.2 Installing Files Connect ............................................................................................................23

3.2.1 Before you begin ........................................................................................................................................... 23

3.2.2 Installing Files Connect ................................................................................................................................. 24

3.2.3 Sharing the Print Server Directory ............................................................................................................... 25

3.3 Launching Files Connect the First Time ...................................................................................25

3.3.1 Automatically Importing SMB Shares .......................................................................................................... 25

3.3.2 Installing AppleTalk ....................................................................................................................................... 27

3.3.3 Using Kerberos .............................................................................................................................................. 28

3.4 Setting up Files Connect Clustering .........................................................................................28

3.4.1 Cluster Worksheet......................................................................................................................................... 30

3.4.2 Installing Files Connect on a Cluster ............................................................................................................ 32

3.5 Administering Files Connect on a Cluster ................................................................................49

3.6 Configuring the Files Connect server for Mac client and Zidget access ...............................50

3.7 Adding additional servers to the Master Server ......................................................................51

4 Upgrading Files Connect ................................................................................................. 52

5 Configuring Files Connect ............................................................................................... 53

5.1 Files Connect File Server ..........................................................................................................53

5.1.1 Starting and stopping the Files Connect File Server ................................................................................... 53

5.1.2 Configuring the Files Connect Server ........................................................................................................... 53

5.1.3 Configuring Network Reshare support ........................................................................................................ 74

5.2 Administering Files Connect remotely .....................................................................................81

5.3 Configuring Client Computers to Print to Files Connect ..........................................................82

5.3.1 Files Connect Zidget ...................................................................................................................................... 82

5.4 Installing and Configuring the Zidget on the Client .................................................................83

5.4.1 Adding a printer with the Zidget .................................................................................................................. 85

5.4.2 Mounting Files Connect shared volumes with the Zidget.......................................................................... 86

5.4.3 Mounting DFS shared volumes with the Zidget .......................................................................................... 86

5.4.4 Printer Setup Utility ....................................................................................................................................... 87

5.4.5 Using Bonjour Within the Print Dialog ......................................................................................................... 89

5.4.6 Using Print Accounting Features from a Client ........................................................................................... 98

5.5 The Mac Client .........................................................................................................................98

5.6 Adding a printer from a Web Page ........................................................................................102

5.7 Macintosh Client Configuration for DFS Support ..................................................................104

5.7.1 Files Connect Mac Client ............................................................................................................................. 104

5.7.2 Files Connect Zidget Option ....................................................................................................................... 104

5.8 Adding a License Number ......................................................................................................106

6 Searching with Files Connect ........................................................................................ 106

6.1 Enumeration Search ..............................................................................................................107

6.2 Catalog Search .......................................................................................................................107

6.3 Spotlight Search .....................................................................................................................107

6.4 Storing Search Index Files ......................................................................................................107

6.4.1 Verbose logging options ............................................................................................................................. 108

6.4.2 Enable Windows Error Reporting .............................................................................................................. 108

6.4.3 Archive Active Log File ................................................................................................................................ 108

7 Using Files Connect ...................................................................................................... 109

7.1 Using the Files Connect File server ........................................................................................109

7.1.1 Creating Volumes for Use with Files Connect ........................................................................................... 109

7.2 Files Connect Users ................................................................................................................121

7.2.1 Connecting Macintosh Users...................................................................................................................... 121

7.2.2 Viewing Files Opened with Files Connect .................................................................................................. 123

7.3 Using the Log .........................................................................................................................124

7.3.1 Keeping track of activities with the Operation Log ................................................................................... 124

7.3.2 Using the Print Log ...................................................................................................................................... 125

7.4 Remapping Extensions ...........................................................................................................126

7.4.1 Associating a Type and Creator .................................................................................................................. 127

7.4.2 Creating a New Type and Creator .............................................................................................................. 128

7.5 Using the Files Connect Print Server ......................................................................................128

7.5.1 How the Print Server Works ....................................................................................................................... 128

7.5.2 Setting up Print Queues .............................................................................................................................. 129

7.5.3 Setting Up Processing Methods ................................................................................................................. 130

7.5.4 Controlling the Processing of Jobs ............................................................................................................. 134

7.5.5 Publishing A Print Queue ............................................................................................................................ 135

7.6 Using Print Accounting ..........................................................................................................136

7.6.1 Setting up Print Accounting ........................................................................................................................ 136

8 Backup & Disaster Recovery ......................................................................................... 140

9 Appendices .................................................................................................................. 142

9.1 Appendix A: Using the Registry Keys .....................................................................................142

9.1.1 Reconnecting a dropped session ............................................................................................................... 142

9.1.2 Sending password expiration notifications during session ...................................................................... 142

9.1.3 Scheduling re-indexing with EZIPUTIL ....................................................................................................... 143

9.1.4 Adding print log entries to text files........................................................................................................... 143

9.1.5 Customizing Files Connect Print Processing Log columns ........................................................................ 143

9.1.6 Columns ....................................................................................................................................................... 143

9.2 Appendix B: Monitoring Files Connect ..................................................................................144

9.2.1 Counters for Files Connect File Server ....................................................................................................... 144

9.2.2 Counters for Files Connect File Server Users ............................................................................................ 145

9.2.3 Counters for Files Connect File Server Volumes ....................................................................................... 146

9.2.4 Counters for Files Connect Printing ........................................................................................................... 146

9.2.5 Counters for Files Connect Print Queues .................................................................................................. 146

10 Supplemental Material ................................................................................................ 147

10.1 TCP/IP Ports ...........................................................................................................................147

10.2 Files Connect Support Tools ..................................................................................................147

10.2.1 Mac Support Applications and Tools ......................................................................................................... 148

10.2.2 Mac Performance Testing Applications ..................................................................................................... 148

10.2.3 Windows Support Tools and Scripts .......................................................................................................... 149

10.2.4 Windows Applications ................................................................................................................................ 149

10.3 Files Connect Compatibility Information ...............................................................................150

10.4 Windows Registry Keys ..........................................................................................................151

10.4.1 General Parameter Registry Keys -- Non-Refreshable ............................................................................. 152

10.4.2 General Parameter Registry Keys -- Refreshable ...................................................................................... 160

10.4.3 Debug Logging Registry Keys -- Refreshable ............................................................................................. 173

10.4.4 Debug Logging Registry Keys -- Non-Refreshable ..................................................................................... 175

10.4.5 Print Parameter Registry Keys -- Refreshable ........................................................................................... 176

10.4.6 Print Parameter Registry Keys -- Non-Refreshable ................................................................................... 178

10.4.7 Filename Policy Registry Keys -- Refreshable ............................................................................................ 178

10.4.8 HTTP Discovery Registry Keys -- Refreshable ............................................................................................ 181

10.4.9 Spotlight Registry Keys -- Refreshable ....................................................................................................... 183

10.4.10 HSM Registry Keys -- Refreshable .............................................................................................................. 185

10.4.11 VSS Registry Keys -- Refreshable ................................................................................................................ 186

10.5 Files Connect Streams ............................................................................................................186

11 Zidget Help .................................................................................................................. 187

12 Known issues ............................................................................................................... 190

13 What's New ................................................................................................................. 190

1 Introduction

This guide provides the documentation of Files Connect installation, configuration and features.

About Files Connect

With Files Connect, Windows® computers can provide Apple Filing Protocol (AFP) file sharing and IP-printing to Macintosh® computers. Files Connect is optimized to provide the fastest file and print services available, resolve common Mac/Window file sharing issues, and provide support for Apple technologies such as Network Spotlight full-content search and Time Machine backup.

Files Connect includes the following services:

 Files Connect File Server  Files Connect Print Server

With Files Connect, Macintosh users can connect to and mount directories on a Windows file server just as native AFP volumes. With the Files Connect Print Server installed, Macintosh users can create desktop printers that deliver print jobs to printers via the server automatically and just as easily as with AppleTalk. Files Connect’s integration into the existing network is seamless–Macintosh users continue using the same tools and applications for accessing servers and printers that they always have.

2 QuickStart Guide

In this section

Files Connect System Requirements .......................................................... 6

Installing Files Connect .............................................................................. 7

First Run / Installing Your License .............................................................. 8

Configuring Your First Shared Volume ....................................................... 9

Configuring Your First Shared Print Queue .............................................. 12

The Mac Client ......................................................................................... 13

Connecting from the Mac Finder ............................................................. 17

The Optional Files Connect Zidget™ ........................................................ 18

Additional Resources ............................................................................... 18

2.1 Files Connect System Requirements

Verify your server meets the requirements for Files Connect. It is recommended you quit any running programs, including the Services control panel, before starting the installation.

The following are the minimum system requirements for the Files Connect File & Print Server on Windows Server and Windows Workstation platforms and for connecting from Macintosh Clients. For optimal results, your Windows Server machine should be running the latest service pack from Microsoft®. Adding additional RAM to your server machine will greatly enhance Files Connect performance. The recommended system requirements for a particular implementation or application can vary so please contact us at http://www.acronis.com/en-us/contactsupportgl.html if you have questions or need assistance.

Operating System Requirements:

Windows Server Platforms:

Note: GroupLogic Appletalk is not supported on Windows Server 2012 and above.

Note: Older versions of Windows Server are supported by Files Connect versions older than 10.5. These include

Windows Storage Server 2008 Service Pack 2, Windows Storage Server 2003 Service Pack 2 & R2 Service Pack 2, 2008 Service Pack 2, 2003 Service Pack 2 & 2003 R2 Service Pack 2 and are no longer supported for newer versions of Files Connect.

 2016 Standard & Datacenter  2012 R2 Standard & Datacenter & Essentials  2012 Standard & Datacenter & Essentials  2008 R2 Service Pack 1  2011 Small Business Server Standard Update Rollup 3

Note: We do not support Windows Small Business Server 2011 Essentials!

 Windows Storage Server 2012 R2  Windows Storage Server 2012  Windows Storage Server 2008 R2 Service Pack 1  Windows Powered NAS

Windows Workstation Platforms:

Note: Older versions of Windows, like Vista and XP are supported by Files Connect versions older than 10.5.

 Windows 10  Windows 8  Windows 7 Service Pack 1

Macintosh Clients:

Mac OS X: Mac OS X 10.2.8 or later.

Note: Files Connect supports the latest Macintosh client technologies, including Bonjour®, the Service Location

Protocol (SLP), Kerberos®, and Apple’s built-in encrypted logon support for long passwords.

Note: Print Accounting requires Mac OS X 10.3. Print Accounting is not compatible with applications running in 64-bit mode on Mac OS X 10.6 or later.

Note: Acronis' Zidget software requires Mac OS X 10.4 or later.

Note: Files Connect's DFS and Network Spotlight support require Mac OS X 10.5 or later.

Hardware Requirements:

Minimal configuration

 Local shares - Pentium IV with 1 GB of RAM (suitable for small deployments with few clients)  Network Reshare - Core2 class CPU with 2 or more cores, 4 GB of RAM, single Gigabit Ethernet

NIC (suitable for small deployments with few clients)

Recommended configuration

 Local shares - Core class CPU with 2 or more cores, 4 GB of RAM  Network Reshare - Core 'i' class CPU with 4 or more cores, 8 GB of RAM, dual non-bonded Gigabit

Ethernet NICs

Note: You may need substantially more depending on the number of volumes and users and other applications running on the server.



2.2 Installing Files Connect

1. Run the Files Connect Installer.

Note: To install Files Connect you must log in to Windows with Administrator privileges.

2. Click Next to begin the installation.

3. Accept the Software License Agreement and click Next.

4. Click Next to accept the default Destination Folder.

5. Click Install to begin installation.

Note: If you have a previous version of Files Connect installed, it will be upgraded to the new version. Any existing settings will be retained.

6. Click Finish to close the completed installer and automatically launch the Files Connect

Administrator.

2.3 First Run / Installing Your License

When first run, Files Connect will ask if you would like to enable the Print Server, choose Yes or No.

New Files Connect installations default to Trial mode. If you have an Files Connect serial number, click Licensing and then click Add License to add your serial number.

If you upgraded a previous version of Files Connect, it will continue to use your existing serial number.

2.4 Configuring Your First Shared Volume

1. Launch Files Connect Administrator.

 Suspend File Sharing - Disconnect all clients and prevent new connections to the server.  Suspend Print Sharing - Disconnect all the printers and prevent new connections to them.  Users - Display a list of the connected users.  Volumes - Create or configure shared volumes.  Print Queues - Create or administer Print Queues.  Files - Display currently open files used by Macintosh clients.  Settings - Edit Files Connect settings.  Log - View Files Connect related events from the Windows Event Viewer.

Note: The first time the Files Connect Administrator is opened, it will prompt you to create shared volumes or import your existing SMB shares to Files Connect. This can also be done any time from within the Volumes window.

2. Click Volumes. The Volumes window will appear.

 Create - Create a volume.  Modify - Opens the Volume Properties window.  Remove - Removes the selected volume.  Restart - Restarts the volume.  Suspend - Take a volume temporarily offline so that clients cannot connect to it.

Note: Suspended volumes will be resumed every time the Files Connect service is restarted

 Show in Explorer - Show the volume’s parent folder in Windows Explorer.  Import SMB Shares... - Reshare all folders shared with Windows file sharing (SMB) with Files

Connect as well.

3. Click Create to create a new volume. The Volume Properties windows appears.

 Apple Filing Protocol (AFP) file and search - This is the default setting and creates a volume

accessible by AFP. The volume will be accessible and searchable from the Files Connect Mac Client app and the Mac Finder. When opening files and browsing these volumes, the Mac will connect using AFP in either case.

 Search only (Mac client will connect using SMB) - With this option, the volume will be

displayed in the Files Connect Mac Client app and will be searchable, but it will not be shared as an AFP volume. Macs connecting to the Files Connect server using AFP will not see this

volume. Macs will automatically connect to “Search only” volumes and files found in Files

Connect Mac Client app search results using SMB. This connection uses preexisting Windows or NAS SMB file server shared volumes.

 Volume is read-only - Prevent writing to the volume.  Allow guests to use volume - When checked, a Macintosh user can log into the file server

without supplying a name and password.

 Use volume as home directory - Filter out all directories except for a user’s home directory.  Reset permissions on move - Resets the permissions on moved files and folders to inherit

from the destination folder.

 Enforce Filename Policy - Enforces the filename policies that are defined in the

global settings.

 Volume supports ACLs - ACL support allows Mac OS X 10.4 and later clients to use

Windows Access Control Lists.

 Path - Choose path of the folder to share.

 Convert shortcuts to aliases - When enabled, Files Connect will convert all .URL shortcuts in

the volume to Mac-readable aliases.

 Support Spotlight Searching - Enable Spotlight searching of file attributes and content.

 Windows Search - When checked, this volume will use Windows Search as the default

search engine for this volume.

 Acronis Content Indexing - When checked, this volume will use Acronis Content Indexing

as the default search engine for this volume.

 Indexing Options- Configure where the index Create a file name index that speeds up

searches.

 Support Catalog Search - Marking this checkbox enables Catalog searching for this volume.  Support Time Machine backup - Advertises the volume to Time Machine clients.

4. Browse the path of the folder you want to share.

Note: The use of removable devices as volumes is not supported. (e.g.: Flash drives, USB drives, etc.)

5. Click OK to share the volume with Files Connect.

2.5 Configuring Your First Shared Print Queue

1. Click Print Queues in the Administrator main window. The Print Queues window will appear.

 Create - Create print queues. Open a window with a list of the pending jobs that allows you

to start, stop, or reorder the print jobs.

 Suspend Processing - When a queue is suspended jobs are accepted by the server however

they are not sent to the printer until processing is resumed.

 View Jobs in Queue - Open a window with a list of the pending jobs that allows you to

start, stop, or reorder the print jobs.

 Replicate Windows Print Queues - Takes the existing Windows print queues and republishes

them as Files Connect queues.

2. Click Create to create a new Print Queue.

 Name - The name that you will see when you print from a Macintosh. Where Files Connect

will send the jobs after they are received.

 Publish queue - Whether the print queue should be discoverable by clients.  Processing - Where Files Connect will send the jobs after they are received.  File - The PPD to be used by clients when printing to this queue.  Print Accounting - Require the Macintosh client to supply job tracking information every

time they print to this queue (refer to Using Print Accounting features from a Client (p. 98) and Using Print Accounting (p. 136) for additional information).

3. Enter a Name for the Print Queue.

4. Select a Processing method and enter the information required for the selected processing

method.

5. Click OK.

2.6 The Mac Client

Introduced in Files Connect 10.5, the Mac Client is by far the easiest way to connect to network resources.

You can get the Mac Client by opening the Web Service address of your Files Connect deployment with the proper port. e.g. http://filesconnect.neucott.com:8081

Once you've opened the address of Files Connect in a browser, you will see a button to download the Mac Client.

Installation

1. Download the Mac application and install it.

2. In your Menu Bar you will see the Files Connect icon.

3. Click on it and select Preferences.

4. Enter the address of your Files Connect server. If you have multiple servers, using the master's

address will give you access to all servers and volumes.

5. Enter your credentials which will be used to connect to Files Connect's resources. These are most

likely your Active Directory username and password.

6. Alternatively, if your computer is bound to the company domain and you are logged in to the

computer with the account you wish to use, you can select Use current credentials (yourusername).

Usage

1. Once connected, you can navigate the available resources via the 4 tabs in the upper left. They

allow you to view the available resources:

 Only shares -

 Servers and their respective shares -

 DFS shares -

 Printers -

2. You can search for files by many parameters like file type, creation date, filename, file content

and more. The search will be performed only for the selected share.

3. The quickest way to search is by clicking on the Files Connect icon in the Menu Bar and using the

search field.

The default is to search by name and content if content search is enabled for the volumes being searched.

4. Double-clicking a share or a found file will automatically mount the file share and open the file.

5. You can right-click on a file and select “Show in Finder”, which will open the Finder and will open

the file's location.

6. To refresh the list of shares & printers, click on the icon in the Menu Bar, open Preferences and

press OK without changing anything.

2.7 Connecting from the Mac Finder

1. From the Finder, click on the Go menu and then Connect to Server.

2. Type afp:// and then the name of the server. For example, afp://server.mycompany.com.

3. Then select the volume you want to mount.

Make sure you connect with afp://. If you connect with smb:// you'll be connecting with the Windows SMB protocol and won't get the benefits of Files Connect.

Note: AFP volume names are case-sensitive. When you specify a volume to connect to, the case will need to match the volume name configured in the Files Connect Administrator > Volumes panel. Connecting to the server without specifying a volume will present a list of available volumes.

Note: You may also be able to see the server by clicking the Browse button.

Note: If you cannot connect using the name of the server, try with the IP address. For example, afp://10.1.5.27

2.8 The Optional Files Connect Zidget™

If you would like to your Mac users to be able to take advantage of the optional Files Connect Zidget™, you may need to add a DNS entry for AccessConnectServerList.yourdomain.com that points to the Files Connect server. More detailed instructions can be found in the Configuring Files Connect for Zidget Access (p. 50) article. Your users will then be able to install the Zidget from http://ServerList:8081 http://ExtremeZIPServerList:8081 to browse for printers and file servers through this simple Dashboard widget.

You can allow mobile clients to connect to your Volumes using the new Mobile Access feature. To enable it, open the Files Connect Administrator's Settings menu, go to the Mobile Access tab and select the checkbox.

For more information, please visit the Setting Mobile Access (p. 71) and Using Mobile Access (p. 118) sections.

2.9 Additional Resources

Network Reshares

With the introduction of “Network Reshare”, Files Connect now includes the ability to create file share volumes that point to folders located on other servers and NAS devices on your network. Macintosh clients continue to connect to Files Connect using the standard AFP file sharing protocol, while Files Connect utilizes the SMB/CIFS file sharing protocol to access files that are requested by Mac users from remote servers and NAS systems. By doing so, Mac users retain all the benefits of AFP file sharing while gaining access to resources that have traditionally only been available through SMB/Windows file sharing.

For in-depth information on the configuration and usage of Network Reshares, visit the following article: Configuring Network Reshare (p. 74).

Network Spotlight Search

Mac OS X 10.5 or later supports Spotlight searching of AFP file servers. Spotlight search allows files to be found by searching on content, in addition to file names and file attributes. When enabled, Spotlight search replaces both enumeration and catalog search and provides results when searching at both the root of a volume and within subfolders.

You can do Spotlight searches through the new Mac Client. For more information, read The Mac Client (p. 13).

For in-depth information on the configuration and usage of Spotlight Search, visit the following articles: Spotlight Search (p. 107), Spotlight Search Operations and Support Spotlight Search (p. 64).

Filename Policies

Because Files Connect sits in a key position between the file server and the Macintosh client, we can enforce policies on valid file names as well as file types to prevent the Macintosh users from breaking workflows. You can configure Files Connect to detect and reject the Macintosh client attempting to

save (create, rename, move) files with characters that are “illegal” in Microsoft Explorer or other applications that don’t support the Unicode file system APIs. The administrator can configure what is

allowed or deemed illegal. This list can include characters that cannot be displayed on Windows,

“trailing spaces” Unicode characters not available in the default Windows font, any specified

character, file names longer than “x” characters, or specific file extensions. Filename Policies do not affect existing files on the server or files that are copied using Windows file sharing.

For in-depth information on the configuration and usage of Filename Policies, visit the following article: Setting File Name Polic (p. 66)y.

DFS Support

Files Connect can be configured to make a Microsoft Distributed File System (DFS) available to Macintosh clients. In addition to the server side configuration, installation of the Files Connect Mac Client or Zidget dashboard widget (for Mac OS X 10.4 or later) is required for each Macintosh client that requires access to DFS. Details on the required client side configuration can be found here. DFS support also requires two settings on the Security tab of the Settings dialog. Valid Directory Services credentials must be entered and Support UNIX Permissions and ACLs must be enabled for DFS to function.

For in-depth information on the configuration and usage of DFS, visit the following article: DFS Support (p. 72).

ShadowConnect

ShadowConnect is a feature included with Files Connect 7.2 and later that leverages Microsoft Volume Shadow Copy Services (VSS) to allow Mac users to browse and restore previous versions of modified or deleted files. Using built-in Windows functionality, Windows users can right-click on a file located on a file server volume and select a Restore previous versions option. This allows them to browse a list of previously saved versions of the file, which they can choose to restore. Before ShadowConnect, Mac users were not able to take advantage this technology. By using

ShadowConnect, Mac users can browse these same previous versions of files and folders using familiar Mac OS features, such as Cover Flow and Quick Look. After locating the desired version, ShadowConnect allows the Mac user to restore the file or folder to its original location or a copy can be made in a location of their choosing. ShadowConnect brings the ability to restore previous versions to Mac users, while providing enhanced browsing capabilities that make it easier than ever to find the file they're looking for.

For in-depth information on the configuration and usage of ShadowConnect, visit the following article: ShadowConnect http://www.acronis.com/en-us/support/documentation/ShadowConnect/index.html#33051.html.

3 Installing Files Connect

In this section

Getting Started ......................................................................................... 21

Installing Files Connect ............................................................................ 23

Launching Files Connect the First Time.................................................... 25

Setting up Files Connect Clustering ......................................................... 28

Administering Files Connect on a Cluster ................................................ 49

Configuring the Files Connect server for Mac client and Zidget access50

Adding additional servers to the Master Server ...................................... 51

In this section

System Requirements .............................................................................. 21

Getting Help ............................................................................................. 23

3.1 Getting Started

With Files Connect, Windows® computers can provide AppleShare® IP file sharing and IP-printing, TCP/IP, and AppleTalk® print services to Macintosh® computers. Files Connect is optimized to provide the fastest file and print services available. Files Connect includes the following services:

 Files Connect File Server  Files Connect Print Server

With Files Connect, Macintosh users can connect to and mount directories on a Windows file server just as if they also were native AppleShare volumes. With the Files Connect Print Server installed, Macintosh users can create desktop printers that deliver print jobs to printers via the server

automatically and just as easily as with AppleTalk. Files Connect’s integration into the existing

network is seamless–Macintosh users continue using the same tools and applications for accessing the server and printers that they always have, but the server delivers much higher performance. With Files Connect Print Accounting, the Macintosh clients must provide additional information such as a job code or employee ID before the server will accept the job.

3.1.1 System Requirements

Operating System Requirements:

Windows Server Platforms:

Note: GroupLogic Appletalk is not supported on Windows Server 2012 and above.

Note: Older versions of Windows Server are supported by Files Connect versions older than 10.5. These include Windows Storage Server 2008 Service Pack 2, Windows Storage Server 2003 Service Pack 2 & R2 Service Pack 2, 2008 Service Pack 2, 2003 Service Pack 2 & 2003 R2 Service Pack 2 and are no longer supported for newer versions of Files Connect.

Note: We do not support Windows Small Business Server 2011 Essentials!

 Windows Storage Server 2012 R2  Windows Storage Server 2012  Windows Storage Server 2008 R2 Service Pack 1  Windows Powered NAS

Windows Workstation Platforms:

Note: Older versions of Windows, like Vista and XP are supported by Files Connect versions older than 10.5.

 Windows 10  Windows 8  Windows 7 Service Pack 1

Macintosh Clients:

Mac OS X: Mac OS X 10.2.8 or later.

Note: Files Connect supports the latest Macintosh client technologies, including Bonjour®, the Service Location

Protocol (SLP), Kerberos®, and Apple’s built-in encrypted logon support for long passwords.

Note: Print Accounting requires Mac OS X 10.3. Print Accounting is not compatible with applications running in 64-bit mode on Mac OS X 10.6 or later.

Note: Acronis' Zidget software requires Mac OS X 10.4 or later.

Note: Files Connect's DFS and Network Spotlight support require Mac OS X 10.5 or later.

Hardware Requirements:

Minimal configuration

 Local shares - Pentium IV with 1 GB of RAM (suitable for small deployments with few clients)  Network Reshare - Core2 class CPU with 2 or more cores, 4 GB of RAM, single Gigabit Ethernet

NIC (suitable for small deployments with few clients)

Recommended configuration

 Local shares - Core class CPU with 2 or more cores, 4 GB of RAM

 Network Reshare - Core 'i' class CPU with 4 or more cores, 8 GB of RAM, dual non-bonded Gigabit

In this section

Before you begin ...................................................................................... 23

Installing Files Connect ............................................................................ 24

Sharing the Print Server Directory ........................................................... 25

Ethernet NICs

Note: You may need substantially more depending on the number of volumes and users and other applications running on the server.

3.1.2 Getting Help

You can open Help from the Windows menu in the Files Connect Administrator.

 You can visit Acronis at: http://www.acronis.com.  You can find the latest releases of Files Connect at

http://www.grouplogic.com/files/glidownload/ezipreleases.cfm

 You can search the Knowledge base at http://www.kb.acronis.com

For the first year you own Files Connect, technical support and upgrades are included in the price of the product. After your first year of free support, you can purchase extended support. For technical support services, submit a support request at http://www.acronis.com/en-us/contactsupportgl.html or call 1.703.528.1555 Monday through Friday, 8:00 am to 6:00 pm ET. Have your Files Connect serial number ready for verification. In addition, you can send your questions to http://www.acronis.com/en-us/contactsupportgl.html.The Maintenance and Support program includes important benefits—e-mail, fax and telephone technical support services for problems that you encounter, upgrades, bug fixes, and other incremental releases of the software.

3.2 Installing Files Connect

The primary component of Files Connect is a Windows Service that provides file and print sharing to Macintosh clients. Files Connect also includes an administrative tool with which you can configure shared volumes and other settings and a Gateway service which allows you to enable Acronis Access users to connect to your Volumes. The number of clients who can connect using Files Connect depends on your license and its client count. You can upgrade your client count as necessary. Files Connect counts multiple connections from one user account on one IP address as one user for licensing purposes.

3.2.1 Before you begin

This topic gives you the information you need before installing Files Connect.

Installing Files Connect on a Domain Controller is not recommended as it can cause issues with Kerberos.

Required Windows File Permissions for Shared Volumes

Files Connect relies on the SYSTEM account on the Windows server to perform many of its core functions. For this reason, any folder hierarchy that is shared as a volume with Files Connect requires that the SYSTEM account have Full Control access to the entire folder hierarchy. These permissions are the default for the Windows OS partition, but any additional disks or partitions containing Files

Connect volumes must have SYSTEM = “Full Control” set to allow Files Connect to function properly.

Please verify that all the volumes you share have this permission set.

Sharing the Root of a Drive

Although Files Connect supports sharing out the root of the drive, Windows treats permissions at the root of the file system differently from other folders. We recommend that you do not share out drive letters directly. Instead, you should create a sub-folder for your shared volume.

3.2.2 Installing Files Connect

1. Run the Files Connect Installer.

Note: To install Files Connect you must log in to Windows with Administrator privileges.

2. Click Next to begin the installation.

3. Accept the Software License Agreement and click Next.

4. Click Next to accept the default Destination Folder.

5. Click Install to begin installation.

In this section

Automatically Importing SMB Shares ...................................................... 25

Installing AppleTalk .................................................................................. 27

Using Kerberos ......................................................................................... 28

Note: If you have a previous version of Files Connect installed, it will be upgraded to the new version. Any existing settings will be retained.

6. Click Finish to close the completed installer and automatically launch the Files Connect

Administrator.

Note: For reinstallations, the Files Connect installer stops the Files Connect Service to perform the install. However, in some cases the installation fails because the Files Connect Service cannot be stopped. These cases include possible service errors, conflicts with other running processes, or installing while the Services Control Panel is open. If you experience installation failures, you can stop the Service manually from the Services Control Panel and proceed with the install.

3.2.3 Sharing the Print Server Directory

When you install Files Connect, the installer creates a directory called Files Connect Print Support. You have the option to share that directory for Macintosh clients. If you share the directory with the Files Connect File Server, Macintosh clients can mount the volume to download the optional Files Connect Macintosh Print Client. Macintosh clients do not need to use this program to print to the Files Connect Print Server; however, using it provides easy IP printing and makes it easy for Macintosh clients to use Bonjour (OS X), SLP (OS 9), or an IP address to find the Files Connect Print Server.

3.3 Launching Files Connect the First Time

When you launch the Files Connect Administrator for the first time with no configured volumes (shares), Files Connect prompts you to create new volumes or import existing volumes. Files Connect can import existing volumes on your server that are shared using Windows file sharing (SMB).

If you are upgrading from a previous version, Files Connect checks for volumes shared with previous versions of Files Connect and automatically creates these Files Connect volumes.

3.3.1 Automatically Importing SMB Shares

Note: All shares will be imported as "AFP" shares.

SMB Shares

Each time the Files Connect Administrator is launched, Files Connect checks for any SMB shares that are not being shared as Files Connect volumes. If any such volumes exist, the Import SMB Shares button within the Volumes dialog becomes active. If you choose to do so, Files Connect creates new AFP volumes for those SMB shares.

Files Connect does not replicate hidden shares (for example, C$). When Mac OS X clients copy files to a server with SMB, they do not have access to alternate streams, where resource fork and Finder information is usually stored. Instead, this resource fork and Finder information is written to a separate file, the “dot underscore” file. To the Macintosh client, this action happens behind the scenes—the dot underscore is hidden, and all they see is a single file that appears to contain resource fork and Finder information. But when you view these files from Windows, the dot underscore file is just another hidden file with no relation to the original data file.

In Files Connect, the server can migrate resource and Finder information from the dot underscore file into alternate data streams of the file so that Macintosh clients have access to that information. When a Macintosh client requests information about a file or folder, Files Connect first tries to read from the file or folder’s Finder info stream (AFP_AfpInfo) and, in the case of a file, from its resource stream (AFP_Resource). If either one of these streams is missing, Files Connect tries to find a corresponding dot underscore file. If that file is present and contains the necessary data, the data are migrated into the appropriate stream. The dot underscore migration feature is enabled by default, but you can disable this feature. To disable this feature, set the refreshable registry value ServerMigratesDotUnderscoreFiles to 0 and if Files Connect is running use the Refresh Registry button in the Administrator to read in the new value.

In addition, Files Connect contains an optional feature that allows Files Connect to delete a dot underscore file after its contents have been migrated into the data file. This feature is disabled by default, but you can enable this feature. To enable this feature, set the refreshable registry value

ServerDeletesMigratedDotUnderscoreFiles to 1 and refresh the registry. Since Files Connect migrates

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Importing SMB shares after first launch .................................................. 27

Naming Conventions for SMB volumes ................................................... 27

dot underscore information only when necessary, dot underscore migration may occur over time, as Files Connect explores new areas of the volume for the first time. Files Connect does not perform this migration all at once when the volume first comes online. If the dot underscore file is locked, or has different permissions than the corresponding data file, the information may not be copied to the AFP_Resource or AFP_Info streams. This fact is logged. The dot underscore migration is a transition feature and is not designed for simultaneous use with SMB. Files Connect does try to deal with AFP clients accessing a file while it is still being written with SMB, but this is not a supported use of the feature. Any changes that occur to dot underscore files after the initial migration is ignored by Files Connect, since the service always “prefers” its alternate streams to dot underscore files. Therefore, if a user alters the resource fork of a file over SMB after the resource fork information has been migrated by Files Connect, these changes are not migrated. While dot underscore files can contain information other than resource fork or Finder information, this other information is not migrated into the data file. The following types of information are not migrated:

 File Comments  Real Name (File’s name as created on home file system)  Icon, B&W (Standard Macintosh black and white icon)  Icon, Color (Macintosh color icon)  File Dates Info (File creation date, modification date, and so on)  Macintosh File Info (Macintosh file information, attributes and so on)  Short Name (AFP short name)  Directory ID (AFP directory ID)

Note: SMB shares will not be migrated on a Windows Cluster Server installation of Files Connect.

3.3.1.1 Importing SMB shares after first launch

The prompt for SMB importing that is described above is only performed once—the first time you launch the Files Connect Administrator. After first launch, use the Import SMB Shares button in the Volumes window of the Files Connect Administrator to bring shares over as Files Connect volumes. See Creating volumes (p. 110) for information about migrating volumes.

3.3.1.2 Naming Conventions for SMB volumes

Imported SMB volumes must adhere to the standards of Files Connect volume names. With Files Connect 8.0.4 or later, a name can have up to 127 characters for UTF16 and 190 for UTF8. Volumes over 27 characters cannot be used with Mac OS 10.4 and below. If any migrated or replicated shares have names that are too long, the names are truncated. In the event that a migrated or replicated share has a name matching a current Files Connect volume, Files Connect appends a number to its volume name, e.g. “Volume (2)”. The volume name may be truncated in order to have room to append the number.

3.3.2 Installing AppleTalk

When the AppleTalk protocol is installed on the server, Files Connect registers itself with AppleTalk. Mac OS 9 clients see Files Connect when they open the Chooser. If AppleTalk is not already installed,

you can install the AppleTalk protocol for Windows. To install the AppleTalk protocol, add it as a

In this section

Troubleshooting Kerberos ....................................................................... 28

protocol in the Network Control Panel.

Note: Windows XP, Windows Vista, Windows Server 2008 and Windows Server 2012 do not include AppleTalk.

3.3.3 Using Kerberos

The Massachusetts Institute of Technology created Kerberos to address such network security issues as username/password exchange, network security, client computer security, and login persistence. Kerberos is a protocol that provides secure network authentication and support for “single sign-on” to network resources. With single sign-on support, a user logs in one time to a network domain (also called a realm) and, after he or she is authenticated, gains access to resources on other computers without resubmitting a user name and password. Kerberos works on the premise that only the client and. authenticating server share a piece of secret information and it provides a way to confirm that the shared information is accurate throughout the user’s session. When a user on a client computer types in a username and password and submits that information to a server to log in, Kerberos first authenticates the user and then issues a ticket that uniquely identifies the client for that session. The ticket is used for future access to other applications and shared volumes during the user’s session. Kerberos provides encrypted key exchange to ensure security on both internal networks (behind firewalls) and insecure networks such as the internet. Once a user is authenticated, all further communication is encrypted for privacy and security.

Files Connect supports the Kerberos extensions in the AFP protocol and works directly with Active Directory. It is registered as a Kerberos service provider and can authenticate Macintosh tickets. Since the tickets themselves are a standard format within Kerberos, Files Connect takes tickets from a Macintosh and passes them to Microsoft Windows Active Directory for authentication and then grants access to Windows server resources if Active Directory says the client has a valid ticket.

3.3.3.1 Troubleshooting Kerberos

If you are having trouble getting Kerberos to work with Files Connect, use the following troubleshooting steps:

 To verify that a client computer has communicated successfully with the Kerberos ticket

authority and received a ticket for Files Connect, run the Kerberos application located in /System/Library/CoreServices. The active Kerberos tickets are listed in Kerberos.app.In addition, the Kerberos application can be used to destroy existing tickets before their normal expiration time.

 To verify that a client computer is bound to the Active Directory Domain correctly and is running

the right version of Kerberos modules, try connecting to the server from the Macintosh over SMB instead of AFP by typing smb://SERVER_NAME smb://SERVER_NAME into the Server Address field in the Connect To Server dialog. If you are required to log in then you will know that there is a general problem with Kerberos.

3.4 Setting up Files Connect Clustering

Clustering provides fast failover and quick restart of the services provided by a failed server node. You set up an Files Connect cluster using Microsoft Cluster Servers (MSCS)—specially linked servers

running the Microsoft Cluster Service. If one server fails or is taken offline, the other server or servers in the cluster immediately take over the failed server’s operations. Applications running on the cluster are always available. Resources running on multiple servers appear to connected clients as a single system, referred to as an Files Connect virtual server. When a successful failover occurs because of a problem, the connected user sometimes cannot tell that service was interrupted. Files Connect is a cluster-aware application that you can use on active/active clustered configurations. Multiple instances of Files Connect can run on a single server node. Each instance has its own IP address and can be assigned its own shared volume. The configuration of multiple virtual servers provides server consolidation and load management benefits. Running multiple instances of Files Connect on a server node provides high reliability because each instance runs in isolation from the others. For help in configuring a cluster, see the following Cluster Worksheet. Files Connect supports the following services in clustered configurations:

 active-active clustering  multiple virtual servers per node in a cluster  improved reliability and availability  eight node clusters in Windows 2003 & 2008  possible server consolidation

When you are running Files Connect in a clustered environment, the Files Connect Administrator window shows the following in the title bar:

 the name of the server in upper case characters  the name of the service in upper or lower case as you typed it when you set up the service.

MSCS uses the following terms to describe the component parts of a cluster configuration. Do not confuse these terms as you proceed with installing Files Connect.

 Node - A single member server in a cluster.  Resource - A hardware or software component that runs in a cluster, such as a disk, an IP address,

a network name, or an instance of the Files Connect service.

 Group - A combination of resources that are managed as a unit of failover. Groups are also

known as resource groups or failover groups. A typical Files Connect failover group consists of a disk, an IP address, a network name, and an instance of Files Connect.

 Dependency - A service or other resource that must be available first in order for the dependant

service to start.

 Failover - The process of moving resources or resource groups from one server to another.

Failover can occur when one server experiences a failure of some sort or when you, the administrator, initiate the failover. This term is equivalent to the Microsoft Cluster Administrator action of moving a Cluster Group to another node.

 Quorum Resource - A disk resource containing the failover information that is shared between

nodes in a cluster.

 Heartbeat - The communication between Cluster nodes tells the other nodes that the service is

still running.

 Virtual Server - A virtual server is a combination of configuration information and cluster

resources, such as an IP address, network name and an application resource. An Files Connect Virtual Server (EVS) is defined by its unique IP address.

 Active/Active - This term describes a configuration in which multiple nodes are Files Connect file

In this section

Cluster Worksheet ................................................................................... 30

Installing Files Connect on a Cluster ........................................................ 32

servers running in production.

 Active/Passive - This term describes a configuration in which one node is active in production

and another node sits idle until a failover occurs.

 Shared Storage - This term refers to the external SCSI or fibre channel storage system. Shared

storage is a requirement for multi-node clusters. Although this storage is shared, only one node can access an external storage resource at any given time.

This diagram shows an example of a cluster setup.

Note: Each server has its own IP address. You can configure multiple shares for each virtual server.

3.4.1 Cluster Worksheet

For each Files Connect service running on your cluster you will need the following:

1. A name for the unique Files Connect service (the first instance is created by default and is named

ExtremeZ-IP)

2. A unique IP address and optionally a network name

3. Shared physical storage

+ 171 hidden pages

Acronis Files Connect Operating Instructions

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Introduction

2 QuickStart Guide

2.1 Files Connect System Requirements

2.2 Installing Files Connect

2.3 First Run / Installing Your License

2.4 Configuring Your First Shared Volume

2.5 Configuring Your First Shared Print Queue

2.6 The Mac Client

2.7 Connecting from the Mac Finder

2.8 The Optional Files Connect Zidget™

2.9 Additional Resources

3 Installing Files Connect

3.1 Getting Started

3.1.1 System Requirements

3.1.2 Getting Help

3.2 Installing Files Connect

3.2.1 Before you begin

3.2.2 Installing Files Connect

3.2.3 Sharing the Print Server Directory

3.3 Launching Files Connect the First Time

3.3.1 Automatically Importing SMB Shares

3.3.1.1 Importing SMB shares after first launch

3.3.1.2 Naming Conventions for SMB volumes

3.3.2 Installing AppleTalk

3.3.3 Using Kerberos

3.3.3.1 Troubleshooting Kerberos

3.4 Setting up Files Connect Clustering

3.4.1 Cluster Worksheet