Acronis Ensim Unify User Manual
Ensim Unify Integration Manual
Manual for BackupAgent for service providers using Ensim Unify (version
3.10.1)
1. BackupAgent in Unify
Ensim Unify has integrated BackupAgent as a platform into their flagship product Unify 4.5.
Service Providers who use Unify can now easily roll-out online backup services using
BackupAgent and provision those services in Unify. This shortens time-to-market significantly
and increases possible margins and return-on-investment.
1.1 Seamless integration
The integration was due to popular demand by Unify customers. Since BackupAgent supports
authentication and provisioning using Active Directory, integrating BackupAgent’s services with
Unify is a straightforward and seamless effort.
1.2 Easy provisioning
Service Providers can provision BackupAgent subscriptions and add custom subscription plans
using Unify as a central provisioning platform. This functionality is also available for resellers
within a Unify platform. To enable provisioning for BackupAgent, customers can install the
BackupAgent Service Manager in their operational Unify platform.
2. About Ensim Unify
Founded in 1998, Ensim Corporation is a leading provider of infrastructure management
software for the enterprise and service provider industries. Ensim products are used to enable
integrated solutions that secure, simplify, and automate complex environments and increase IT
department and user productivity. Ensim Unify enables access control, identity management,
change management, automated provisioning, reporting and auditing, password and role
management, along with delegated administration and device/client configuration.
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Pre-built full function connectors include:
Active Directory
MS Exchange
Blackberry
MS SharePoint
MS Office Communicator (OCS)
Windows Hosting (IIS)
MS SQL Server
BackupAgent
and many more…
The Unify Service Manager SDK allows Ensim Unify’s capability to manage and control virtually
any application, on premise or in the cloud. Ensim is a Microsoft Gold Certified partner in
multiple disciplines and maintains strategic partnerships with many leading vendors.
3. Installation
3.1 Installing the BackupAgent Service Manager
Installing the BackupAgent Service Manager is similar to installing any other Service Manager in
Unify. The BackupAgent Service Manager comes with two setups:
BackupAgentPESetup.msi: Setup for installing Provisioning Engine
BackupAgentCPSetup.msi: Setup for installing Control Panel and Web Services
While installing please follow these instructions:
The BackupAgentPESetup.msi should be installed prior to installing the
BackupAgentCPSetup.msi.
Deactivate the Provisioning Engine in both the Component Service console and the
Provisioning Manager
When installing the BackupAgentCPSetup.msi please choose the ‘Ensim_Unify’ application
pool instead of the default application pool.
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Note: The only prerequisite for installing the BackupAgent Service Manager is a running Ensim
Unify platform.
Currently there are three known issues that can occur in specific circumstances:
1. During the installation of the BackupAgentPESetup.msi an error popup is displayed at the
end of the installation stating ‘Service cannot be found in DB’. When this occurs you
should:
Finish the setup
Uninstall the BackupAgentPESetup
Install the BackupAgentPESetup again
2. The second known issue is that the ‘BackuAgent.EnsimSM.WebService.dll’ file is not
copied to the ‘C:\Program Files\Ensim\Ensim Unify\Web Services\BackupAgent\bin’ folder,
but only to the ‘C:\Program Files\Ensim\Ensim Unify\Web Services\BackupAgent\bin\bin\’
folder. To resolve this issue, make sure that the file is in both folders.
3. Finally, the BackupAgent icon will not show correctly in some places of the Control Panel.
To resolve this issue please copy the ‘BackupAgent.GIF’ file
from: ‘C:\Program Files\Ensim\Ensim Unify\CP\ispadmin\ServiceComponents\
BackupAgentServiceComponent’
to: ‘C:\Inetpub\wwwroot’.
3.2 Prerequisites for using the BackupAgent Service Manager
The only requirement for using the BackupAgent Service Manager is that a licensed
BackupAgent server installation is running within the active domain for Ensim Unify. The
BackupAgent installation should also be configured in such a way that it is linked to Active
Directory which Unify uses to provision organizations and users.
4. Provisioning
4.1 Adding a resource
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The first step to take when configuring BackupAgent in Unify is to create a resource that links to
an existing BackupAgent installation in the domain. The first step lets you name the resource
and select a resource pool:
The host name in this view does not have to match any existing host name in the subsystems.
Fill in an appropriate name and click ‘Next’. The next view will show:
This view shows all available service quotas for BackupAgent:
Number of organizations that are allowed to be provisioned to this resource
Maximum number of server backup users
Maximum number of pc backup users
Maximum disk space available on this resource (in gigabytes)
Once these quotas are set, continue to the next view by clicking ‘Next’:
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