Acer Travelmate 3000 Service Manual
Acer TravelMate 3000 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on TravelMate 3000 service guide.
Date Chapter Updates
2005/3/16 First Released Version
II
Copyright
Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
SCREEN MESSAGES Denotes actual messages that appear
on screen.
NOTE Gives bits and pieces of additional
information related to the current
topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
V
Chapter 1 System Specifications1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Hardware Specifications and Configurations . . . . . . . . . . . . 23
Chapter 2 System Utilities 32
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 3 Machine Disassembly and Replacement 45
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . 47
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 49
Removing the miniPCI/Memory/HDD Module/Keyboard . . . 50
Seperate the LCD module and main unit . . . . . . . . . . . . . . . 52
Disassemble the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . 53
LCD module disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
HDD Disassembly and Reassembly . . . . . . . . . . . . . . . . . . . 58
Chapter 4 Troubleshooting 59
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . 63
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Phoenix BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . 66
Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . 70
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Chapter 5 Jumper and Connector Locations 75
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Clear CMOS Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Chapter 6 FRU (Field Replaceable Unit) List 79
Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Appendix A Model Definition and Configuration 90
TravelMate 3000 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Appendix B Test Compatible Components 91
Microsoft® Windows® XP Pro Environment Test . . . . . . . . . 92
Appendix C Online Support Information 94
Chapter 1 1
System Specifications
Features
Below is a brief summary of TM3000 features:
Performance
T Intel Dothan processor 730,740,750,760,770
T Intel Celeron M 90um processor 350, 360, 370
T Intel
T 256/512 MB of DDRII533/DDRII 400 SDRAM standard, upgradeable to 2GB with dual soDimm
T 2.5”, 9.5mm, 40/60/80 GB and above high-capacity, Enhanced-IDE hard disk
Display
T LCD support 12.1” Wide WXGA
T Analog CRT DAC interface support, up to 2048x1536 mode
T Dedicated LFP(local flat panel) LVDS interface
T Support DVMT 3.0
T Video DVD/ PC-VCD support
T Max memory allocation support base on total system memory
T 1 MB or 8 MB of pre-allocated memory supported
T Dual Independent display pipes
®
915GM chipset
modules
Chapter 1
Multimedia
T Internal speakers x2
T Internal Microphone x1
T External Microphone/Line-in jack
T External Headphone/SPDIF jack
T HD audio interface
T Multi-stream DirectSound and DirectSound 3D acceleration
T S/PDIF output for PCm or AC-3 content
Communication
T S/W modem 56K V.92 on MDC daughter card
T Broadcom 10/100/1G LAN solution
T 802.11a/b, 802.11a/b/g support
T Support Bluetooth 1.1 by BU5 Bluetooth mini USB module
T Built-in 2 Antenna
T One type 3B Mini-PCI slot
Chapter 1 1
Keyboard and Pointing Device
T 85/86/88 keys Windows keyboard
T Built-in touchpad pointing device
T Four cursosr keys, two Windows
T 6 easy-launch buttons ( internet, email, wireless LAN, Bluetooth
programmable button)
Expansion
T One Type II PCMCIA CardBus slot
T One type II miniPCI slot
T Upgradeable memory modules
T Acer ezDock4 support
I/O Ports
T Modem (RJ-11) port
T One RJ-45 jack for LAN (Ethernet 10/100/1000 Base-T)
T One external display (VGA) port
T One Microphone/line-in port
T One Headphone/speaker/line-out port(Support SPDIF)
T One Infrared (FIR) port
T One IEEE 1394 port
T Three USB 2.0 ports
T One 4-in-1 card reader (MS/MS Pro/MMC/SD)
T Acer ezDock4 support
T DC-in jack for AC adaptor
®
keys, hot key controls, embedded numeric keypad
®
, Empowering key and one user-
Security
Software
T Kensington lock slot
T BIOS user and supervisor password support
T Acer Launch Manager
T Acer eManager
T Acer System Recovery CD
T Acer disc-to-disc recovery
T Norton AntiVirus
T Adobe
T CyberLinlk
T NTI CD-Maker
®
Reader
TM
®
®
PowerDVD
TM
3
®
2 Chapter 1
System Block Diagram
Chapter 1 3
Board Layout
Top View
Bottom View
4 Chapter 1
Number Item
CN2
CN3 Switch board
CN4 Internal keyboard
CN5 LCD
CN6 HDD
CN7 Touchpad board
CN8 Bluetooth module
CN9 MDC modem
CN10 PC card
CN11 Internal speaker
CN12 Internal MIC
CN13 RJ11/RJ45
CN14 CRT
CN15 USB
CN16 USB
CN17 EZ4
CN18 Mini PCI slot
CN19 RTC battery
CN20 DDR2 slot
CN21 Audio board
CN22 Card reader
CN23 Fan
CN24 USB
CN25 1394
PJ2 DC board
PJ3 Battery
Modem cable
Chapter 1 5
Outlook View
A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC.
Front Open View
# Icon Item Description
1 Display screen Also called LCD (liquid-crystal display),
2 Launch keys Special keys for launching E-mail, Internet
3 Status indicators Light-Emitting Diodes (LEDs) that turn on
4 Palmrest Comfortable support area for your hands
5 Click buttons (left,
center and right)
6 Touchpad Touch-sensitive pointing device which
7 Microphone Internal microphone for sound recording.
displays computer output.
browser, eManager and frequently used
programs.
and off to show the status of the
computer’s functions and components.
when you use the computer.
The left and right buttons function like the
left and right mouse buttons; the center
button serves as a 4-way scroll button.
functions like a computer mouse.
Turns on the computer power.
6 Chapter 1
8 Keyboard Inputs data into your computer
9 Power button Turns the computer on and off
Chapter 1 7
Front Closed View
# Icon Item Description
1 N/A Speakers Left and right speakers deliver stereo audio
2 Bluetooth
communications
output.
Press to enable/disable Bluetooth function.
Loghts to indicate the status of Bluetooth
communications.(Manufacturing option)
3 Wireless
communication
4 Power indicator
5 Battery indicator
6 Speaker/Line-Out/
Headphone jack
7 Microphone
8 Infrared port
Press to enable/disable Wireless function.
Lights to indicate the status of wireless LAN
communications.(Manufacturing option)
Lights when the computer is on.
Lights when the battery is being charged
COnnects to audio line-out devices(e.g.
speakers, headphones)
INternal microphone for sound recording.
Interfaces with infrared devices(e.g. infrared
printer and IR-aware computer)
NOTE: The Bluetooth and Wireless buttons and indicators only work on models with Bluetooth and Wireless
features, respectively.
8 Chapter 1
Left View
# Icon Item Description
1 N/A External display port Connects to a display device(e.g. external
monitor, LCD projector)
2 Network LAN Jack Connects to an Ethernet 10/100/1000
based network.
3 RJ-11 Modem jack Connects to a phone line.
4 Two USB 2.0 ports Connect to Universal Serial Bus (USB) 2.0
devices (e.g., USB mouse, USB camera).
Chapter 1 9
Right Panel
Note:
Note:
# Icon Item Description
1PC Card slot
Connects to one Type II CardBus PC Card.
2 4-in-1 card reader
3 N/A PC Card slot eject
button
4 One USB2.0 port Connect to Universal Serial Bus (USB) 2.0
5 IEEE 1394 port Connects to IEEE 1394 devices.
6 N/A Ventilation Slots Enable the computer to stay cool.
7 Security keylock Connects to a Kensington-compatible
Accepts MS, MMC, MS PRO, and SD
cards.
Note: Only one card can operate at any
given time.
Ejects the PC Card from the slot.
devices (e.g., USB mouse, USB camera).
computer security lock.
10 Chapter 1
Rear Panel
# Icon Item Description
1 Power jack Connectos to an AC adaptor
2
3 124-pin Acer ezDock
N/A
Battery Nay Houses the computer’s battery pack
connector
Connects to Acer ezDock
Chapter 1 11
Bottom Panel
# Icon Item Description
1 N/A Battery bay Houses the computer’s battery pack
2 N/A Battery lock latches Lock the battery in place.
3 N/A cooling fan Helps keep th ecomputer cool.
Note: Do not cover or obstruct the opening
of the fan.
4 N/A Ventilation slots Enable the computer to stay cool.
5 N/A Memory compartment Houses the computer’s main memory
6 N/A Battery release latch Unlatches the battery to remove the battery
pack.
12 Chapter 1
Indicators
The computer has three easy-to-read status icons on the left side of the keyboard, and four located on the
front of the computer.
Icon Function Description
Caps lock Lights when Caps Lock is activated.
Num lock Lights when Num Lock is activated.
HDD Lights when the disc drive is active
Bluetooth
communications
Wireless
communication
Power indicator
Battery indicator
Indicates that (optional) Bluetooth is
enabled.
Indicates status of wireless LAN communi-
cation.
Lights when the computer is on.
Lights when the battery is being charged
Chapter 1 13
Launch Keys
"Acer eManager" on page 24
"Launch Manager" on page 26
Launch key Default application
The four launch keys are located above the keyboard on the left hand side. They are designated as the mail
button, the Web browser, the Acer Empowering Key, and a user programmable button.
Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email
and Internet programs, but can be reset by users. To set the mail, Web browser and programmable keys, run
the acer Launch Manager.
Email Email application
Web browser Internet browser application
P User-programmable
In addition, there are two launch keys at the front panel. Even when the cover is closed, you can easily access
the features of Wireless and Bluetooth. However, the Wireless and Bluetooth keys cannot be set by users.
Bluetooth
communications
Wireless
communication
Launch Key Default application
Acer eManager application
Description Default application
Press to enable/disable Bluetooth
communications.
Lights to indicate the status of wireless LAN
(optional) communications.
14 Chapter 1
Using the Keyboard
The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and
twelve function keys.
Lock Keys
The keyboard has three lock keys which you can toggle on and off.
Lock Key Description
Caps Lock When Caps Lock is on, all alphabetic characters typed
are in uppercase.
Num lock
(Fn+F11)
Scroll lock
(Fn+F12)
When Num Lock is on, the embedded keypad is in
numeric mode. The keys function as a calculator
(complete with the arithmetic operators +, -, *, and /).
Use this mode when you need to do a lot of numeric
data entry. A better solution would be to connect an
external keypad.
When Scroll Lock is on, the screen moves one line up
or down when you press w and y respectively.
Scroll Lock does not work with some applications.
Chapter 1 15
Embedded Numeric Keypad
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters
located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols
are not printed on the keys.
Desired Access Num Lock On Num Lock Off
Type numbers Use embedded keypad in
the same way as the
numeric keypad on a
standard keyboard.
Type letters Hold <Fn> while pressing
the key within the enbedded
keypad.
Type the letters in a normal
manner.
16 Chapter 1
Windows Keys
Key Description
Tab
E
F
M
Shift M
R
The keyboard has two keys that perform Windows-specific functions.
Key Icon Description
Windows logo
key
Application
key
Pressed alone, this key has the same effect as
clicking on the Windows Start button; it launches the
Start menu. It can also be used with other keys to
provide a variety of function:
+ Tab (Activates next taskbar button)
+ E (Explores My Computer)
+ F (Finds Document)
+ M (Minimizes All)
j + Windows logo key + M (Undoes Minimize All)
+ R (Displays the Run... dialog box)
This key has the same effect as clicking the right
mouse button; it opens the application’s context
menu.
Chapter 1 17
Hot Keys
Fn
The computer employs hot keys or key combinations to access most of the computer’s controls like sreen
brightness, volume output and the BIOS utility.
To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination.
Hot Key Icon Function Description
Fn+F1 Hot key help Displays help on hot keys.
Fn+F2 Acer eSetting Launches the Acer eSetting in the Acer eManager set
by the Acer Empowering key.
Fn+F3 Acer
ePowerManagement
Fn+F4 Sleep Puts the computer in Sleep mode.
Fn+F5 Display toggle Switches display output between the display screen,
Fn+F6 Screen blank Turns the display screen backlight off to save power.
Launches the Acer ePowerManagement in the Acer
eManager set by the Acer Empowering key.
external monitor (if connected) and both the display
screen and external monitor.
Press any key to return.
Fn+F7 Touchpad toggle Turns the internal touchpad on and off.
Fn+F8 Speaker toggle Turns the speakers on and off.
18 Chapter 1
Hot Key Icon Function Description
Fn+w Volume up Increases the speaker volume.
Fn+y Volume down Decreases the speaker volume.
Fn+x Brightness up Increases the screen brightness.
Fn+z Brightness down Decreases the screen brightness
Chapter 1 19
The Euro Symbol
If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a
European layout, you can type the Euro symbol on your keyboard.
NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro
symbol to work, the keyboard layout has to be set to United States-International.
To verify the keyboard type in Windows XP, follow the steps below:
1. Click on Start, Control Panel.
2. Double-click on Regional and Language Options.
3. Click on the Language tab and click on Details.
4. Verify that the keyboard layout used for "En English (United States)" is set to United States-International.
If not, select and click on ADD; then select United States-International and click on OK.
5. Click on OK.
To type the Euro symbol:
1. Locate the Euro symbol on your keyboard.
2. Open a text editor or word processor.
3. Hold Alt Gr and press the Euro symbol.
NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/
typography/faq/faq12.htm for more information.
20 Chapter 1
Touchpad
The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor
responds as you move your finger on the surface of the touchpad. The central location on the palmrest
provides optimal comfort and support.
NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
Touchpad Basics
The following teaches you how to use the touchpad:
T Move your finger across the touchpad to move the cursor.
T Press the left (1) and right (4) buttons located on the edge of the touchpad to do selection and
execution functions. These two buttons are similar to the left and right buttons on a mouse.
Tapping on the touchpad produces similar results.
T Use the 4-way scroll (3) button (top/bottom/left/and right) to scroll.
Function Left Button(1)
Execute Click twice
quickly
Select Click once Tap once
Drag Click and hold,
then use finger
to drag the
cursor on the
touchpad
Access context
menu
Right
Button(4)
Click once
Scroll
Button(3)
Main Touchpad(2)
Tap twice (at the same
speed as double-clicking
the mouse button)
Tap twice (at the same
speed as double-clicking
a mouse button) then hold
finger to the touchpad on
the second tap to drag the
cursor
Chapter 1 21
Function Left Button(1)
Scroll Click and hold
Right
Button(4)
Scroll
Button(3)
the button in the
desired
direction (up/
down/left/right)
Main Touchpad(2)
NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The
touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response.
Tapping too hard will not increase the touchpad’s responsiveness.
22 Chapter 1
Hardware Specifications and Configurations
Processor
Item Specification
CPU type Intel Pentium M processor at 1.6~2.13GHz (Dothan)
Core logic Intel 915GM chipset
CPU package Intel 478-ball Micro FCBGA
CPU core voltage 1.340V(Highest frequency mode)~0.988V(Low frequency mode)
BIOS
Item Specification
BIOS vendor Phneoix
BIOS Version S2G16
BIOS ROM type SST 39SF040A, 512KX8 CMOS Boot Block Flash Memory
BIOS ROM size 512KB
BIOS package 32-pin PLCC
Supported protocols ACPI 1.0b/2.0, PCI 2.2, PnP BIOS 1.0a SMBIOS 2.3.1 WFM2.0, Intel
BIOS password control Set by setup manual
Second Level Cache
AC97 CNR Specification, IrDA1.0, USB Specification 1.1/2.0PCMCIA 3.0
compliant, PC 99a and Mobile PC2001 compliant, Simple Boot Flag 1.0
Item Specification
Cache controller Built-in CPU
Cache size Advanced Transfer Cache 2048KB
1st level cache control Always enabled
2st level cache control Always enabled
Cache scheme control Fixed in write-back
System Memory
Item Specification
Memory controller Intel 915GM
Memory size 0MB (no on-board memory)
DIMM socket number 2 sockets
Supports memory size per socket 1024MB
Supports maximum memory size 2G (by two 1024MB SODIMM module)
Supports DIMM type DDR SODIMM
Supports DIMM Speed 533 MHz
Supports DIMM voltage 1.8V and 0.9V
Supports DIMM package 1257 PCBGA
Memory module combinations You can install memory modules in any combinations as long as they
match the above specifications.
Chapter 1 23
Slot 1 Slot 2 Total Memory
0MB 128MB 128MB
0MB 256MB 256MB
0MB 512MB 512MB
0MB 1024MB 1024MB
128MB 128MB 256MB
128MB 256MB 384MB
128MB 512MB 640MB
128MB 1024MB 1152MB
256MB 128MB 384MB
256MB 256MB 512MB
256MB 512MB 768MB
256MB 1024MB 1280MB
512MB 128MB 640MB
512MB 256MB 768MB
512MB 512MB 1024MB
512MB 1024MB 1536MB
1024MB 0MB 1024MB
1024MB 128MB 1125MB
1024MB 256MB 1280MB
1024MB 512MB 1536MB
1024MB 1024MB 2048MB
NOTE: Above table lists some system memory configurations. You may combine DIMMs with various
capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be
reversed.
LAN Interface
Item Specification
Chipset BroadCom BCM5788M
Supports LAN protocol 10/100/1000Mbps
LAN connector type RJ45
LAN connector location left panel
Features Integrated 10/100/1000 BASE-T transceiver
Wake on LAN support compliant with ACPI 2.0
PCI v2.2
IR Interface
Item Specification
Part name VISHAY TFBS6614
Package 8-pin SMT type
Performance Up to 4Mbit/s transfer rate
Compliant IrDA standard
Modem Interface
Item Specification
Data modem data baud rate (bps) 56K
Supports modem protocol V.90/V.92/WWDAA
24 Chapter 1
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