Acer N2110G User Manual
Veriton N2110G
ThinClient Computer Service Guide
SG V1.00
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on this service guide.
Date Ver si on Chapter Updates
07-31-2012 First Draft
07-31-2012 V1.00
ii
Copyright
Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
iii
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
HDMI, the HDMI logo, and High Definition Multimedia Interface are trademarks or registered trademarks of
HDMI Licensing, LLC in the United States and other countries.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
CAUTION Gives precautionary measures to avoid possible hardware or software
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
Features and Specifications...............................................................................1
System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
I/O Ports and LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Utilities.................................................................................................... 5
CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Entering CMOS Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Navigating Through the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
System Disassembly......................................................................................... 13
Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Pre-disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Removing the Computer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Removing the Side Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Removing the Heatsink Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Removing the Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Removing the WLAN Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Removing the SSD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Removing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Removing the WLAN Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Reassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Reinstalling the WLAN Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Reinstalling the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Reinstalling the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Reinstalling the SSD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Reinstalling the WLAN Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Reinstalling the Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Reinstalling the Heatsink Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Reinstalling the Side Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Removing the Computer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Troubleshooting ................................................................................................ 37
Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
System External Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System Internal Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Viewing BIOS Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
UEFI BIOS POST Code Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
vii
Table of Contents
Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
SEC Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
PEI Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
DXE Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
CPU Exception Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
ASL Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
OEM-Reserved Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
POST Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
POST Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
SEC Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
PEI Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
DXE Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
PEI Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
DXE Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Creating the BIOS Crisis Recovery Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Performing a BIOS Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
System Architecture.......................................................................................... 49
Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Mainboard Layout (top) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Mainboard Layout (bottom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Jumper Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Field Replaceable Unit (FRU) List .................................................................... 53
Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Veriton N2110G FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Technical Specifications................................................................................... 59
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
System Board Major Chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
System BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Solid State Disk (SSD) Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
SATA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
viii
Chapter 1
Features and Specifications
This chapter lists the features and specifications of the Veriton N2110G ThinClient computer.
NOTE The items listed in this section are for reference only. The exact configuration of your TC depends
on the model purchased. Refer to the FRU list chapter on page 53 for a detailed list of models
supported by each hardware component.
System Features
Component Description
Operating system support • Microsoft Windows Embedded Standard 7 SP1 (WES7)
• Devon - Detos v7.1.x
Processor AMD Fusion APU G-T56N Dual core 1.65GHz
Chipset AMD Hudson A55E FCH
Graphics controller Integrated in the AMD Hudson A55E Chipset
Memory • Two DIMM slots supporting 240-pin unbuffered DDR3 SDRAM
modules
• Data rate supported: 800/1066/1333 MT/s
• Maximum memory: 4 GB (using two 2 GB modules)
Connectivity • Wired LAN: BCM57781B0KMLG QFN 10/100/1000
• WLAN option: 802.11 a/b/g/n wireless network adapter
Media Storage One SATA 3.0 SSD slot (8G or 16G capacities)
Power supply Universal AC Adapter, 100V~240V, 50-60Hz, 12V/4A output
Audio
Item Description
Audio codec Realtek ALC 269Q-VC2-GR
Audio jacks • Front panel: Headphone/line-out and microphone/line-in jacks
• Rear panel: Headphone/line-out and microphone/line-in jacks
Veriton N2110G Service Guide 1
I/O Ports and LED Indicators
Component Description
I/O ports • Front panel
– USB ports (two)
– Headphone/line-out jack
– Microphone/line-in jack
• Rear panel
– Two HDMI port
– USB ports (2*USB2.0, 2*USB3.0)
– Ethernet jack (RJ45)
– Headphone/line-out jack
– Microphone/line-in jack
– DC-in jack
LED display and
buttons
• Power LED
•LAN LED
Physical Specifications
Aspect Description
Chassis dimension (W × D × H) 40 mm (W) x 213 mm (D) x 259 mm (H)
System weight 1.407 Kg.
Mainboard form factor microATX (µATX)
Mainboard dimensions (W × H) 175mm*205mm, 6 Layers
Environmental Requirements
Aspect Description
Operating temperature 0 to 35 °C (32 to 95 °F)
Operating humidity 20% to 80% RH non-condensing
2 Veriton N2110G Service Guide
System Tour
The pictures and tables in this section illustrate the physical outlook of the computer.
Front View
No. Component
1 Power button/indicator
2 LAN LED indicator
3 ~ 4 USB 2.0 ports
5 Headphone/line-out jack
6 Microphone/line-in jack
Veriton N2110G Service Guide 3
Rear Panel
No. Component
1 USB 3.0 ports
2 LAN connector
3 ~ 4 HDMI ports
5 USB 2.0 ports
6 Headphone/line-out jack
7 DC-in jack
8 Microphone/line-in jack
4 Veriton N2110G Service Guide
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
• When changing the system configuration settings
• When redefining the communication ports to prevent any conflicts
• When modifying the power management configuration
• When changing the password or making other changes to the security setup
• When a configuration error is detected by the system and you are prompted ("Run Setup" message) to
make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system can
not retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed non-volatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide. The
screenshots used in this guide display default system values. These values may not be the same as
those found in your system.
Entering CMOS Setup
1. Turn on the computer and the monitor.
If the computer is already turned on, close all open applications, then restart the computer.
2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the computer.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Veriton N2110G Service Guide 5
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
• Left and Right arrow keys – Move between selections on the menu bar.
• Up and Down arrow keys – Move the cursor to the field you want.
• + and - keys – Select a value for the currently selected field (only if it is user-configurable). Press these
keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu.
NOTE: Grayed-out fields are not user-configurable.
• Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
• Esc – If you press this key:
• On one of the primary menu screens, the Exit menu displays.
• On a submenu screen, the previous screen displays.
• When you are making selections from a pop-up menu, closes the pop-up without making a selection.
• F1 – Display the General Help panel.
• F7 – Press to load user default values.
• F8 – Press to save user default values.
•F9 – Press to load optimized default system values.
• F10 – Save changes made the Setup and close the utility.
Setup Utility Menus
The Setup Main menu includes the following main setup categories.
•Info
• Advanced
• Boot
• Security
• Exit
In the descriptive table following each of the menu screenshots, settings in boldface are the default and
suggested settings.
6 Veriton N2110G Service Guide
Info
The Info menu displays basic information about the system.
Parameter Description
Product Name Displays the product name (15 characters).
System Manufacturer Displays the system manufacturer.
BIOS Version Displays the current system BIOS version.
Memory Information
Total Memory Total size of system memory installed on the system.
System Date Set the date following the weekday-month-day-year format.
System Time (hh:mm:ss) Set the system time following the hour-minute-second format.
Veriton N2110G Service Guide 7
Advanced
Parameter Description Option
Onboard LAN PXE Boot Enable or Disable Boot Option for Legacy Network
Devices.
Wake up on LAN Turning this feature on will wake the system up when
the internal LAN device receives a Magic Packet in
Power-Off state.
EUP Function Enable/Disable EUP Function. Enabled
AC Power Recovery Specifies behaviour on AC power recovery after AC
power is disconnected and then plugged in.
Resume on RTC Enable/Disable RTC Function.
Note: The RTC function will not work in S5 when
EUP function is enabled.
Enabled
Disabled
Enabled
Disabled
Disabled
On
Always Off
Enabled
Disabled
8 Veriton N2110G Service Guide
Boot
Parameter Description Option
Set Boot Priority
1st/2nd/3rd/4th/5th Boot Device Specifies the boot order from the available devices. EFI
Hard Disk
CD/DVD
Removable
Device
Network Device
Veriton N2110G Service Guide 9
Security
Parameter Description Option
Administrator Password Indicates the status of the supervisor password. Installed
Not Installed
User Password Indicates the status of the User password. Installed
Not Installed
Setting an system password
1. Use the up/down arrow keys to select a password parameter (Set Administrator Password or Set User
Password) menu then press Enter. A password box will appear.
2. Type a password then press Enter.
The password may consist up to twenty alphanumeric characters (A-Z, a-z, 0-9) with a minimum of three
characters required.
3. Retype the password to verify the first entry then press Enter again.
4. Press F10.
5. Select Yes to save the new password and close the Setup Utility.
Changing the system password
1. Use the up/down arrow keys to select password parameter (Change Administrator Password or Change
User Password) menu then press Enter.
2. Type the original password then press Enter.
3. Type a new password then press Enter.
4. Retype the password to verify the first entry then press Enter again.
5. Press F10.
6. Select Yes to save the new password and close the Setup Utility.
Removing a system password
1. Use the up/down arrow keys to select password parameter (Change Administrator Password or Change
User Password) menu then press Enter.
2. Enter the current password then press Enter.
3. Press Enter twice without entering anything in the password fields.
10 Veriton N2110G Service Guide
Exit
Parameter Description
Save Changes and Reset Reset the system after saving the changes of setup menu.
Discard Changes and Reset Reset without saving.
Load Optimized Defaults Restore/Load Defaults values for all the setup options.
Veriton N2110G Service Guide 11
12 Veriton N2110G Service Guide
Chapter 3
System Disassembly
This chapter contains step-by-step procedures on how to disassemble the ThinClient computer for
maintenance and troubleshooting.
Disassembly Requirements
To disassemble the computer, you need the following tools:
• Wrist grounding strap and conductive mat for preventing electrostatic discharge
• Philips screwdriver
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Pre-disassembly Procedure
Before proceeding with the disassembly procedure, perform the steps listed below:
1. Turn off the system and all the peripherals connected to it.
2. Unplug the power cord from the power outlets.
3. Unplug the power cord from the system.
4. Unplug all peripheral cables from the system.
5. Place the system unit on a flat, stable surface.
Veriton N2110G Service Guide 13
Disassembly Procedures
Removing the Computer Stand
1. Place the computer on its side in a flat surface.
2. Remove the screw securing the computer stand to the chassis.
3. Pull the computer stand away from the chassis.
14 Veriton N2110G Service Guide
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