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Page 3
TABLEOFCONTENTS
Table of contents - 3
Getting started 4
Turn on your Chromebook....................... 4
Select your language settings ................. 4
Connect to a network............................... 4
Accept the Terms of Service....................... 4
Online and offline help ........................... 37
Frequently asked questions 38
Get help or more information ................ 39
Page 4
4 - Getting started
GETTINGSTARTED
Turn on your Chromebook
On the Chromebook, press the power button. A "Welcome" screen will
appear when the Chromebook first boots up.
Select your language settings
Use the "Language" drop-down list to choose your default language
setting. If there is more than one way to type in your language, you
may be prompted to select a keyboard input method as well.
Connect to a network
Select a network from the "Connect to network" list to connect to the
Internet. If network access is protected, you will need an access
password to connect to it.
Accept the Terms of Service
Once connected to a network, accept the Terms of Service. Your
Chromebook will then download any available system updates, so you
automatically get the latest Chrome OS features.
First-time sign-in
Create a new Google Account
You can create a new Google Account if you don’t already have one.
Select Create a Google Account to set up a new account. A Google
Account gives you access to useful web services developed by
Google, such as Gmail, Google Drive, and Google Calendar.
Browse as a guest
You can also use the Chromebook without a Google Account by
selecting Browse as a Guest.
Page 5
Enterprise enrollment (optional)
Sign in to your Chromebook
Email or phone
More options
Forgot email?
NEXT
Back
Important
You can enroll the Chromebook by selecting Enterprise enrollment.
Sign in to your Google Account
If you already have a Google Account, enter your username and
password in the sign-in box that appears and select the Sign in
button. If your device is a Chromebook Enterprise, click More options
and select Enterprise enrollment.
Getting started - 5
Sign in with your primary Google Account. This account will be set as
the owner and is the only account that will be able to change certain
Chrome settings.
Page 6
6 - Your Acer Chromebook tour
2
3
1
YOUR ACER CHROMEBOOKTOUR
Front view
#IconItemDescription
1Microphones
2Webcam
3Touchscreen
Internal microphones for sound
recording.
Web camera for video
co
mmunication.
A light next to the webcam indicates
that
the webcam is active.
Displays computer output, supports
lti-touch input.
mu
Page 7
Keyboard view
1
2
#IconItemDescription
1KeyboardFor entering data into your computer.
2
Touchpad / click
b
utton
Your Acer Chromebook tour - 7
Touch-sensitive pointing device
wh
ich functions like a computer
mouse.
Pressing down anywhere on the pad
ions like the left button of a
funct
mouse.
Pressing down anywhere with two
rs functions like the right button
finge
of a mouse.
Page 8
8 - Your Acer Chromebook tour
Function keys
The computer uses function keys or key combinations to access some
hardware and software controls, such as screen brightness and
volume. The dedicated function keys each have a specific function.
IconFunctionDescription
PreviousGo to the previous page.
NextGo to the next page.
ReloadReload the current page.
Full-screenOpen the page in full-screen mode.
Next windowSwitch to the next window.
Brightness downDecreases the screen brightness.
Brightness upIncreases the screen brightness.
MuteTurns off audio output.
Volume downDecreases the volume.
Volume upIncreases the volume.
Lock screenLocks the screen.
SearchSearch from the Apps panel.
Common keyboard shortcuts
You can use shortcuts to complete some tasks more quickly.
Keyboard
shortcuts
Ctrl + Takes screenshot.
Alt +Toggles caps lock.
Alt +Projects your screen.
Alt +Brightens the keyboard backlight.
Alt +Dims or brightens the keyboard backlight.
Note: For a complete list of keyboard shortcuts, press Ctrl + Alt + /
Description
Page 9
Your Acer Chromebook tour - 9
Touchpad
The built-in touchpad is a pointing device that senses movement on
its surface. This means the cursor responds as you move your fingers
across the surface of the touchpad.
ActionGesture
ClickPress down on any part of the touchpad.
Tapping the touchpad with two fingers or pressing
Two-finger tap
(or alt-click)
Two-finger swipe
Drag and drop
(and holding) Alt on the keyboard and tapping the
touchpad with one finger both equal a "right-click"
on a computer mouse.
Place two fingers on the touchpad and move
them up and down to scroll vertically, left and right
to scroll horizontally.
Select the item you want to move with one finger.
With a second finger, move the item. Release
both fingers to drop the item. (This gesture works
for files, not windows or icons.)
Page 10
10 - Your Acer Chromebook tour
1234
Left view
#IconItemDescription
1
2
3
4
USB Type-C port
with DC-in
USB port
Headset/speaker
jack
SIM card slot
(optional)
Connects to the provided USB Type-C
power a
dapter and to USB devices
with a USB Type-C connector.
Supports DisplayPort
™
over USB-C™.
Connects to USB devices.
(Vary depending on models.)
If a port is black it is USB 2.0
compatible, if it is blue it is also USB
3.2 compatible.
Connects to audio devices
(e.g., speakers, headphones), or a
hea
dset with microphone.
Accepts a Nano SIM card.
USB Type-C information
• USB 3.2 Gen 1 with transfer speeds up to 5 Gbps.
• Supports DisplayPort
• Delivers up to 3 A at 5 V DC for USB charging.
• DC-in: requires power adapter or power source providing 45 W at
5~20 V.
For optimal performance, please use a certified Acer power adapter
or USB Power Delivery device.
™
audio/video output.
Page 11
Right view
123
#IconItemDescription
1+ / -Volume control key Adjusts the system volume.
Power button Turns the computer on and off.
Indicates the computer’s battery
atus.
2
Battery indicator
3
USB Type-C port
with DC-in
st
Charging: The light shows ambe
when the battery is charging.
Fully charged: The light
when in AC mode.
Connects to the provided USB Type-
wer adapter and to USB devices
C po
with a USB Type-C connector.
Supports DisplayPort
Your Acer Chromebook tour - 11
r
shows blue
™
over USB-C™.
Page 12
12 - Your Acer Chromebook tour
1
Bottom view
#IconItemDescription
1SpeakersDeliver stereo audio output.
Page 13
Usage Modes - 13
USAGE MODES
Your computer features the following modes. You can choose a mode
to fit your needs.
Page 14
14 - The Chrome OS Desktop
1
8
9
10
11
7
6
5
4
2
3
Window controls
Shelf
THE CHROME OS DESKTOP
Window controls
Number Description
Goes Backward
browsing sessions’s history (
Chrome browser begins a new session). Select to Reload
the current webpage.
Type a web address or perform an internet search in this
search box (also known as the "omnib
1
2Closes a tab.
3Opens a new tab.
4
5Minimizes the window into the desktop shelf.
and Forward in the current web
closing and reopening the
ox").
Page 15
Status area
Launcher
Apps pinned to shelf
Note
Number Description
The Chrome OS Desktop - 15
6
7Closes the entire window (tabs and all).
8
9Select to bookmark (save) a link to the currrent webp
10
11Select to customize and control Google Chrome.
Shelf
Maximizes the window to take up th
e entire screen. Click
again to return window to previous position. Also, select
and hold to display a left
and right arrow next to the
icon. These neatly align the window to take up half the left
side
of the screen or the right side, respectively.
Bookmark (save) webpage links to this quick-access area
called the
"bookmarks bar".
age.
Select to use any enabled extensions you have installed in
me from this extension list.
Chro
Specifications vary. Some icons may not be applicable to your Chromebook.
Launcher
Select the Launcher icon to display the launcher page. This is the
fastest way to search for something. Simply start typing to search the
internet, your bookmarks, any files you have stored in your Google
Drive, and items in the Web Store.
The Launcher page is also the place to access all your apps. Below
the search box are your frequently-used apps. Simply select one to
open it. To see all apps you have installed, select .
Page 16
16 - The Chrome OS Desktop
Pinned apps
You can pin or unpin apps on the shelf.
To pin an app to the shelf
1. Select the Launcher icon.
2. Click to select All Apps (or type the name of the desired app).
3. Locate and two-finger tap the desired app icon.
4. Select Pin to shelf.
To reorder the apps on the shelf, just drag them around.
To unpin an app from the shelf
1. Locate and two-finger tap the desired app icon from the shelf.
2. Select Unpin.
Status area
The Status area enables you to see vital computer information at a
glance, such as the time, Wi-Fi signal strength, and battery life. Tap
the Status area to display a box with more options.
IconDescriptionIconDescription
NotificationsShut down
Lock screen
Volume control
Bluetooth statusBattery status
Night lightKeyboard
Brightness control
Settings
Wireless network
connection
Page 17
APPS & EXTENSIONS
Note
You can enhance your Chromebook with extra web applications
(Chrome apps, for short), features for the browser (also known as
extensions) and apps designed for Android™ (Play Store apps).
Chrome apps work like regular software programs for desktop
computers, except they run entirely on the web. Extensions provide
custom features and functionality for the Chrome browser. Android
apps, designed for Android mobile devices are supported on
Chromebooks. You can find Chrome apps and extensions through the
Chrome Web Store, and Android apps using the Google Play Store.
Managing apps
Certain apps and browser extensions may not be available in all countries
and regions. The contents and design of the Web Store may vary by region.
Updates may add new categories or change how to navigate the Web Store
at any time.
Apps & extensions - 17
Installing apps from Chrome Web Store
1. Select the Launcher icon.
2. Click to select All Apps (or type "Web Store").
3. Select Web Store.
4. You can then browse through the app categories in the left column
or search for a specific type of app using the search box.
5. When you find an app that you would like to add, select it and then
select Add to Chrome.
6. A verification window will pop up, select Add to download and install
the app, or select Cancel.
To open your new app, select the Launcher, then All Apps (or type
the name of your new app), and then select the app.
Page 18
18 - Apps & extensions
Note
Note
Installing apps from Google Play Store
1. Select the Launcher icon.
2. Click to select All Apps (or type "Play Store").
3. Select Play Store.
4. You can browse apps by category or search for an app by keyword.
5. Select an app to view more information.
6. Select INSTALL to download apps.
Downloaded apps will be installed in the Launcher. If you cannot find
the apps, select All Apps from the Launcher.
Removing apps from Chrome OS
1. Select the Launcher icon.
2. Click to select All Apps (or type the name of the desired app).
3. Two-finger tap on the app you want to remove. For more information
see Touchpad on page 9.
4. Select Uninstall.
Some apps such as the Chrome web browser cannot be uninstalled.
Google Drive
All files saved to your Google Drive are saved online and are
accessible to other devices, such as your smartphone or tablet. Files
saved to the Downloads folder are saved to your local drive and are
only accessible to your Chromebook.
You must be connected to the Internet to do the following Google Drive
operations.
Page 19
Apps & extensions - 19
Note
Difference between Drive and Files apps
Google Drive is a web-based storage service offered by Google, and
the Files app is the onboard storage system for your Chromebook.
Because your Chromebook makes heavy use of the web, you can
easily access files both from Google Drive and those that are stored
locally by using the Files app on your Chromebook. To use the Files
app, select the Files icon in the apps list, or use the keyboard shortcut
<Alt> + <Shift> + <M>.
This user manual uses Google Drive and Files interchangeably when
giving instructions regarding accessing files.
Creating a new document
1. From the Apps list, select the Google Driveicon.
2. Select New and select the type of document you want to create.
For an alternative method of creating documents, see How to create
documents on page 22
.
Sync files from Downloads to Google Drive
1. Select the Launcher icon.
2. Click to select All Apps (or type "Files").
3. Select the Files icon.
4. Select the files that you want to upload.
5. Drag-and-drop the files to My Drive.
Enable offline access to Google Drive files
You can access files stored on your Google Drive while offline, but
first you must enable offline access:
1. Select the Launcher icon.
2. Click to select All Apps (or type "Files").
3. Select the Files icon and then select My Drive.
4. Select the file(s) you want to access offline.
Page 20
20 - Apps & extensions
5. Two-finger tap to bring up the context sensitive menu and select
Available offline. For more information see Touchpad on page 9.
Gmail
Composing an email
1. Select the Launcher icon.
2. Click to select All Apps (or type "Gmail").
3. Select the Gmail icon and then Compose.
4. Enter the recipient’s email address, the subject, and the message.
5. When you are finished composing your message, select Send.
YouTube
YouTube is a video-sharing website on which users can upload, share
and view videos. You can access it by doing the following:
1. Select the Launcher icon.
2. Click to select All Apps (or type "YouTube").
3. Select the YouTube icon.
Playing video or audio files
Your Chromebook has a built-in media player to play audio and video
files. To play a file, double-click on an audio or video file in your Files
app.
Your Chromebook is a new type of computer that works somewhat
differently than what you may be used to, so you might like to know
how easy and useful things are when using it. Here are some tips and
tricks.
Documents
How to create documents
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Google Docs", "Google
Sheets", or "Google Slides" depending on the type of document you
want to create) Create word processing files with Google Docs,
spreadsheets with Google Sheets, and presentations with Google Slides.
3. Select Google Docs , Google Sheets , or Google Slides
.
That’s it. You’ve just created a new document in a few seconds.
With your new document, you can add text, insert images, change
the font, make it bold, underline it, italicize it – you get the gist. Most
of the formatting and other stuff you might be familiar with from other
productivity suites like Microsoft Office you can do with Google
Docs.
For an alternative method of creating documents, see Creating a new
document on page 19
.
Page 23
Chrome OS tips and tricks - 23
Finding your documents
All documents you create are saved to your Google Drive where they
are online and accessible to other devices, such as your smartphone
or tablet. To find your documents, do the following:
1. Select the Launcher icon.
2. Click to select All Apps (or type "Google Drive").
3. Select the Google Drive icon.
4. Select My Drive (or whatever sub-folder you’ve created to put your
files in).
Since your files are saved in Google Drive, they are saved online and
available anywhere you have internet access. To access your files
from any internet-connected computer do the following:
1. Open the computer’s web browser.
2. In the browser’s address bar, type "drive.google.com" (this is the
Google Drive web address).
3. Login using your Google account username and password.
4. Select My Drive (or whatever folder you’ve created to put your files
in).
How to share documents with other users
1. Select Share in the upper right corner of your document.
2. Add people by typing in their email address. The sharing option
works with your Gmail contacts, so as you type your email contacts
appear for you to quickly select.
3. After you select Done , they’ll receive an email letting them
know a document has been shared with them.
How to start a video chat
For all you Skype users out there, Google Hangouts are free video
chats for up to ten people. To make a Hangouts video call, do the
following:
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Hangouts").
Page 24
24 - Chrome OS tips and tricks
Note
Note
3. Select the Hangouts call icon.
4. Type in the name or email address of a person.
5. Select the Invite button to start your Hangouts.
How to listen to music
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Play Music").
3. Select Play Music .
Play Music may not be available in all countries and regions. Google Play’s
current list of country availability for apps and digital content, visit https://
To listen to streaming music, you can download streaming apps like
Pandora, Spotify, Rdio, Deezer and more (availability varies by
™
country) from Chrome
Web Store or Google Play Store.
How to watch videos, TV, or movies
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps and select one of the following options:
a. Select YouTube to view a vast amount of user-uploaded
videos covering nearly everything imaginable.
b. Select Play Movies to watch the movies and TV shows you
love.
Play Movies may not be available in all countries and regions. Google Play’s
current list of country availability for apps and digital content, visit https://
c. To find more entertainment apps like Netflix, Flixster, and more
(availability varies by country), select Web Store or Play Store. Then, search for "Netflix" or other entertainment apps.
Page 25
Chrome OS tips and tricks - 25
Working with Microsoft Office (Word, Excel, and
Powerpoint) documents
Open and edit Microsoft Office files using Google’s
office compatibility mode
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Files").
3. Select the Files icon.
4. Double-click on any Microsoft Office file stored in Google Drive or
on an external hard drive or USB flash drive connected to your
Chromebook.
Google Chrome automatically opens and enables limited editing of the
document.
Convert Microsoft Office files to Google Drive formats
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Files").
3. Select the Files icon.
4. Double-click on any Microsoft Office file stored in Google Drive or
on an external hard drive or USB flash drive connected to your
Chromebook.
5. Select File > Save as Google Docs, Slides, or Sheets (format
depends on the type of document).
Export Google Drive documents as Microsoft Office
files
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Docs").
3. Select Google Docs, Sheets, or Slides (depending on the
document you want to create).
Page 26
26 - Chrome OS tips and tricks
Note
4. After creating the content of your document, select File > Download
as and select the type of format you want to save as.
5. The file is saved to the download section of the Files app.
Opening Microsoft Office files using Microsoft’s Office
Online apps from the Chrome Web Store or Google
Play Store
Another option for working with Microsoft Office files is to use
Microsoft’s own free web-based Office Online tools. You can
download the Word Online, Excel Online, and PowerPoint Online
apps from the Chrome Web Store or Google Play Store (you’ll need to
create a Microsoft account if you don’t already have one). Then, you
can login and create files or upload files you have already created and
edit them.
Office Online programs save files you create exclusively to Micrsoft’s own
OneDrive cloud storage. Though you can download a file you create and then
move it to Google Drive or a removable storage device, you cannot save it
directly to those locations. Also, to work on a file you’ve already created, you
must first upload it to OneDrive by selecting Open from OneDrive from
within whichever Office Online product you are using (you can install the
OneDrive app from the Web Store as well).
How to use your Chromebook when there’s no
internet
The Chrome Web Store contains useful offline apps. For more
information see Installing apps from Chrome Web Store on
page 17. You’re able to filter your app search by selecting the Runs
Offline checkbox. For those times you don’t have an internet
connection, these apps help you stay productive and entertained. A
few of the pre-installed options are described below.
Page 27
Chrome OS tips and tricks - 27
Note
Important
Gmail Offline
The first time you use Gmail Offline you MUST be connected to the internet
to enable offline viewing.
1. Go to Gmail and select Settings > Settings.
2. Select Offline tab.
3. Select Enable offline mail.
4. Choose your settings, such as how many days of messages you
want to sync.
5. Select Save Changes.
6. Use the app like you normally would. It’ll update and send your
emails the next time you log on to the internet.
Google Drive
Any changes you make to a current document or any document you
create while offline are saved locally on your computer and will not be
seen if you open the document from Google Drive on another computer
or device. The changes will only be reflected in the Google Drive online
version of the document the next time you connect to the internet and
access Google Drive.
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Google Drive").
3. Select the Google Drive
4. Open a Google document you have already created or create one
as you normally would. For more information see Creating a new
document on page 19. Notice the offline icon displays next to
the file name reminding you that you are working on this document
while not connected to the internet.
icon.
Page 28
28 - Chrome OS tips and tricks
Note
5. Make your desired changes. The next time you are online and have
Google Drive open, your local changes will upload to Google Drive.
If you make changes to a Google document while offline and someone else
makes changes to the document as well (for example, if the document is
shared with someone else), the next time you are online and have Google
Drive open, your changes will merge with the other person’s changes.
You can’t open and access every type of file you have saved in
Google Drive when there is no internet connection. To enable offline
access to file types other than Google documents when offline, see
Enable offline access to Google Drive files on page 19.
Page 29
Settings - 29
Note
SETTINGS
Use the settings menu to adjust the various options for your
Chromebook. To access the settings menu do the following:
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Settings icon.
3. To show the advanced settings, scroll to the bottom and select
Advanced.
Using default settings, the Chromebook will enter hibernate mode after one
hour.
Changing the language settings
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Settings icon.
3. Select Advanced.
4. Scroll down and select Language in the Languages and input
section.
5. Select Add languages to add additional languages.
6. To enable a language for keyboard input, under Input method select
the checkbox next to your desired input method.
7. Select Add when finished.
Page 30
30 - Settings
Changing the clock settings
You can change the time format and time zone on your Chromebook.
If the date or time is incorrect on your Chromebook, try adjusting the
time zone.
To change the time zone:
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Settings icon.
3. Select Advanced.
4. In the Date and time section, select the desired time zone from the
the drop down box.
Customizing appearance
Customizing the wallpaper
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Settings icon.
3. In the Personalization section, select Wallpaper (or right-click your
desktop and select Set wallpaper).
4. To pick your own wallpaper, select My Images. To pick Chrome
wallpaper, you can browse through the categories in the left column
and click an image.
You can also choose Daily Refresh to set your wallpaper to cycle
through random order daily.
Customizing the theme
1. Select Settings from the Chrome Browser .
2. In the Appearance section, select Browser themes.
3. You’ll be taken to the Chrome Web Store, where you can find extra
resources for the Chrome browser.
4. Once you find a theme that you’d like to try out, select it and then
select Add to Chrome.
Page 31
Setting up mobile data connection
Note
Note
If your Chromebook has a SIM slot, you can connect to the internet
using a cellular phone network. To do this, you must have a
compatible SIM card and a data contract with your cellular provider.
Place a SIM card seated properly in the tray and press the tray back
to your computer firmly. You first need to insert the SIM card of the
celular provider and enable it.
Before you can use mobile data network with your Chromebook, you
need to activate your SIM card. You can follow the following
procedure.
Do not force the SIM card. If it does not fit, ensure you have the SIM card
properly oriented. Trying to force the SIM card into the slot when it is
incorrectly oriented may damage the SIM card and/or your Chromebook.
Insert the SIM card
1. Turn off your Chromebook.
2. Use the supplied tool to remove the card tray by pressing the tool
into the release hole on the tray.
3. Place a SIM card seated properly in the tray and press the tray back
to your computer firmly.
Settings - 31
The SIM ejection tool diagram is for reference only, actual product
accessories may vary by specifications.
Page 32
32 - Settings
Note
Enable mobile data
1. Turn on your Chromebook and sign in. If your system asks for a
PIN, enter it. If you don’t know the PIN contact your mobile provider.
2. Select the Status area of the shelf in the lower-right corner of the
screen.
3. Select Settings icon.
• The network screen is displayed.
4. In the Network section, click UnlockMobiledata.
• When the SIM card is enabled, enter the PIN number.
5. Enter PIN number and click Unlock at the bottom right,
If you enter the wrong PIN four times, the SIM card becomes blocked.
Contact your mobile carrier to retrieve your PIN code.
6. The connection setting for mobile data (LTE) is complete.
Connect to mobile data
After you have activated the mobile data, you can connect to it.
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Settings icon.
3. Click on Network.
4. Turn on Mobile data.
Page 33
Settings - 33
Note
Change your PIN number for your SIM card
1. Select the Settings icon.
2. Turn on Mobile data.
3. In the Enable SIM card locking (require PIN to use mobile data)
field, click to enable CHANGE PIN. (Note: SIM card locking needs to
be enabled in order to change SIM PIN.)
4. In the Enter old PIN field, type the current PIN.
If you enter the wrong PIN four times, the SIM card becomes blocked.
Contact your mobile carrier to retrieve your PIN code.
Page 34
34 - Settings
5. In the Enter new PIN field, type four to eight digits that you want to
use for the new PIN.
6. In the Re-enter new PIN field, type the new PIN again.
7. Click Change. The new PIN is applied to your SIM card.
Setting up a printer
You can use the Google Cloud Print service to send print requests to
many types of traditional cabled printer and wireless "cloud ready"
printers; however, not all printers are supported.
To learn more about Google Cloud Print and how to set up your
printer, reference Google’s own Chromebook Help to find
comprehensive information on this topic. To access Chromebook
Help, do the following:
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Explore").
3. Select the Explore icon.
4. Select Help (or type "Printer" in the search box.)
Updating Chrome OS
Automatic update
Each time you turn on your Chromebook, it automatically checks for
updates. When an update is available, this update icon will appear
as a notification in the status area. To apply the update:
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Restart to Update.
3. Your Chromebook will shutdown and automatically restart, with the
update applied.
Page 35
Manual update
Important
Important
To manually check for an update or check what version of Chrome OS
you are using:
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Settings icon.
3. Select About Chrome OS from settings at the top left corner.
4. In the dialog that opens, select Check for updates. If any updates
are available, they will be displayed on the page.
Do not modify your Chromebook’s hardware yourself. Doing so will
cause the update function to no longer work. Please get in touch with
your dealer or an authorized service center. Visit www.acer.com to find
an authorized service site.
Resetting your Chromebook
There may be times when you want to reset your Chromebook (for
example, removing your personal information and settings).
Completely resetting your Chromebook is known as "Powerwashing",
which is basically factory resetting your computer. After
powerwashing, your Chromebook will look like it did out of the box
(including all apps that came pre-installed). To powerwash your
Chromebook, do the following:
Settings - 35
Powerwashing your Chromebook will remove all local settings, data,
and programs from your hard drive. Backup any data on your hard drive
that is not saved online by moving it to Google Drive and waiting for it
to sync.
1. Select the Status area of the shelf in the lower-right corner of the
screen.
2. Select Settings icon.
3. Select Advanced.
Page 36
36 - Settings
4. In the Reset settings section, select Powerwash.
5. Select Restart.
6. In the box that appears, select Powerwash > Continue.
Page 37
HELP
Note
Online and offline help
Additional help is available both online and offline. Chromebook Help
is installed on your Chromebook and doesn’t require internet access.
It covers basic troubleshooting as well as more detailed information
about Chrome OS and using your Chromebook.
Some sections in Chromebook Help have web links, which require you to
have internet access to view the additional information.
Help - 37
To access Chromebook Help, do the following:
1. Press the Search key on your keyboard or select the Launcher
icon.
2. Click to select All Apps (or type "Explore").
3. Select the Explore icon.
Page 38
38 - Frequently asked questions
FREQUENTLYASKEDQUESTIONS
QuestionAnswer
Chromebooks use apps from the Google Play
What software works
on a Chromebook?
How do I get more
apps?
Can I use Microsoft
Office software?
Store and on the web, instead of traditional
software applications. There are apps to be
productive, get creative, enjoy movies and
shows, play games and more.
Download Chromebook apps from the Google
Play Store app . Find the app by clicking the
Launcher icon and searching “Play Store”.
Chromebooks work with Microsoft
®
Excel
and PowerPoint®. You can download
the apps from the Google Play Store or use
them on the web.
*Additional functionality available with a
Microsoft 365 subscription. Microsoft, Excel
and PowerPoint are registered trademarks of
Microsoft Corporation.
®
Word,
Where can I find my
files?
How do I transfer my
local files?
Why does my
Chromebook need
my Google Account
information?
All your files are stored in the Files app .
Find the app by clicking the Launcher icon
and searching “Files”.
Transfer your local files using a compatible
storage device. Your Chromebook works with
most external storage devices (e.g.: USB
thumb drives, removable hard drives).
You’ll use your Google Account to sign in to
your Chromebook. It is the same account you
use for Google services such as Gmail and
Drive. Your Chromebook uses your account
information to automatically sign you into apps
and services.
Page 39
QuestionAnswer
If you want to set up parental controls for your
child, it’s important that you sign in using your
How do I set this up
for my child?
child’s personal Google Account. If they don’t
already have one, you can create one during
the sign-in process on your Chromebook. You
will be able to add your child’s school account
after you complete device onboarding.
Frequently asked questions - 39
Get help or more information
For information on:Refer to:
Chromebook Help
Chrome OS https://support.google.com/chromebook/
Open the Explore ap
Chromebook.
p on your
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