Acer Aspire X5810, Aspire X3810 User Manual
Acer
Aspire X3810/X5810
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates
ii
Copyright
Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
iii
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
CAUTION Gives precautionary measures to avoid possible hardware or software
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
System Tour 1
Features 1
System Components 4
Front Panel 4
Rear Panel 6
Internal Components 7
System LED Indicators 8
System Utilities 9
CMOS Setup Utility 9
Entering CMOS setup 10
Navigating Through the Setup Utility 10
Setup Utility Menus 11
BIOS Recovery 29
System Disassembly 31
Disassembly Requirements 31
Pre-disassembly Procedure 32
Main Unit Disassembly 33
Removing the Side Panel 34
Removing the Front Bezel 35
Removing the Heat Sink Fan Assembly 36
Removing the Processor 37
Removing the Optical Drive 38
Removing the Hard Disk Drive 41
Removing the Power Supply 42
Removing the Memory Modules 44
Removing the TV Tuner Card 45
Removing the VGA Card 46
Removing the Front I/O and Card Reader Boards 48
Removing the Mainboard 51
System Troubleshooting 53
Hardware Diagnostic Procedure 53
System Check Procedures 54
Power System Check 54
System External Inspection 54
System Internal Inspection 54
Checkpoints 55
Viewing BIOS checkpoints 55
Bootblock Initialization Code Checkpoints 55
Bootblock Recovery Code Checkpoints 56
POST Code Checkpoints 57
DIM Code Checkpoints 59
Beep Codes 60
Boot Block Beep Codes 60
POST BIOS Beep Codes 60
Error Messages 62
Memory 62
Boot 62
Storage Device 63
Virus Related 64
vii
System Configuration 65
CMOS 66
Miscellaneous 66
USB eModule Error Messages 67
SMBIOS eModule Error Messages 67
CPU eModule Error Messages 67
MPS Table (Multi-processor) eModule Error Messages 67
Online Support Information 68
System Block Diagram and Board Layout 69
System Block Diagram 69
Board Layout 70
Mainboard 70
System Jumper 72
FRU (Field Replaceable Unit) List 73
X3810/X5810 Exploded Diagram 74
X3810 FRU List 76
X5810 FRU List 85
Technical Specifications 95
viii
Chapter 1
System Tour
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Processor
Intel Pentium Core 2 Quad Q6600/Q8200/Q8300/Q9300/Q9400/Q9550/Q9650 processor
Intel Pentium Core 2 Duo E7400/E7500/E8500/E8600 processor
Intel Pentium Dual-Core E2220/E5200/E5300/E5400 processor
Intel Celeron Dual-Core E1400/E1500 processor
Chipset
North bridge: Intel G43/G45 Express chipset
South bridge: Intel ICH10 chipset
Memory subsystem
Supports up to four 240-pin DDR3-1066/1333 MHz DIMM sockets
Supports single channel or dual-channel memory mode
Media storage
DVD-ROM SATA drive
Combo SATA drive
Blu-ray disc rewriter
Super-Multi SATA DVD drive
160/320/640 GB or 1 TB SATA hard disk drive
Serial ATA controller
Embedded SATA controllers
Two SATA ports
eSATA port
Audio
Realtek ALC888S 8-channel audio CODEC
Networking
Intel WG82567V Gigabit NIC
One Gigabit Ethernet LAN port (RJ-45)
Clock Generator
Realtek RTM875T-505
Chapter 1 1
PCI I/O
One PCI Express x16 bus slot
One PCI Express x1 bus slot
I/O ports
Front
Three USB 2.0 ports
Memory Stick
Memory Stick PRO
Secure Digital (SD) Card
miniSD Card
Headphone/speaker-out/line-out jack
Microphone-in jack
CFI/II (CompactFlash Type I/II) slot
Rear
PS/2 keyboard port
PS/2 mouse port
Microphone jack
Headphone/analog speakers jack or front speakers jack
Center speaker/subwoofer jack
Surround L/R speaker jack
Audio inside speaker jack or side speaker jack
S/PDIF port
HDMI port
eSATA port
Four USB 2.0 ports
Gigabit LAN port
VGA/monitor port
Operating system and software
Operating system options:
Genuine Windows Vista
Genuine Windows Vista Home Premium (32/64-bit)
Applications
Acer Empowering Technology (Acer eRecovery Management)
Acer Arcade Live
McAfee Internet Security Suite 2008 Trial version
NTI MediaMaker
®
Ultimate (32/64-bit)
System BIOS
SPI Flash ROM 16 MB
Power supply
220-watts (115/230 Vac) power supply
2 Chapter 1
Dimension and weight
Dimension (DxWxH): 265 x 100 x 362 mm (with bezel)
Weight (estimate): 5.6 kg (MVB SKU)
Chapter 1 3
System Components
This section is a virtual tour of the system’s interior and exterior componen ts.
Front Panel
X3810
No. Icon Component
1 HDD activity indicator
2 Optical drive bay door
3 Drive bay door eject button
Press to open drive bay door and access the optical drive.
4 Media card reader
5 USB 2.0 ports
6 Headphone/Speaker-out/line-out jack
7 Front I/O cover
8 Microphone-in jack
9 CF I/II (CompactFlash Type I/II) slot
10 IEEE 1394 port (4-pin)
1 1 USB 2.0 port
12 Power button/power indicator
4 Chapter 1
X5810
No. Icon Component
1 Power button/power indicator
2 Optical drive bay door
3 Front I/O cover open/close icon
Press beneath the icon (on the cover) to open the front I/O
cover. To close the door, flip the cover back into place, then
press the cover, beneath the icon.
4 Media card reader
5 USB 2.0 ports
6 Headphone/Speaker-out/line-out jack
7 Front I/O cover
8 Microphone-in jack
9 CF I/II (CompactFlash Type I/II) slot
10 IEEE 1394 port (4-pin)
1 1 USB 2.0 port
12 Drive bay door eject button
Press to open drive bay door and access the optical drive.
Chapter 1 5
Rear Panel
No. Icon Component
1 Expansion slot (Photo shows graphics card and TV tuner card)
2 Line-out jack
3 Microphone/speaker-out/line-in jack
4S/PDIF port
5eSATA port
6 USB 2.0 ports
7 VGA monitor port
8 HDMI port
9 PS2 keyboard port
10 Power connector
1 1 Voltage selector switch
12 Lock slot
13 Key hole
14 PS2 mouse port
15 Gigabit LAN port (10/100/1000 Mbps)
16 Rear speaker/surround out jack
17 Center speaker/subwoofer jack
18 Audio in or side speaker jack
6 Chapter 1
Internal Components
No. Component
1 HDD drive
2 Optical drive
3 Expansion cards
4 Mainboard
5 Heat sink fan assembly
6 Power supply
Chapter 1 7
System LED Indicators
This section describes the different system LED indicators.
LED indicator Color LED status Description
Power Green On The system has AC power and is powered on.
Green Blinking The system is in standby mode.
— Off System is not powered on.
HDD activity Green On HDD is installed and functioning correctly.
Green Blinking Ongoing HDD activity.
LAN port
network speed
LED (left)
LAN port
network
connection LED
(right)
Green/
Amber
Amber On HDD failure
Amber On GbE link network access
Green On 100 Mbps link network access
— Off 10 Mbps link network access
Green On Active network link
Flashing HDD is rebuilding data.
Blinking Ongoing network data activity
Off Off-line network
8 Chapter 1
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
When changing the system configuration settings
When redefining the communication ports to prevent any conflicts
When modifying the power management configuration
When changing the password or making other changes to the security setup
When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter 2 9
Entering CMOS setup
1. Turn on the computer and the monitor.
If the computer is already turned on, close all open applications, then restart the computer.
2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the computer.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
Left and Right arrow keys – Move between selections on the menu bar.
Up and Down arrow keys – Move the cursor to the field you want.
PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
Home – Move the cursor to the first page of a multiple page menu.
End – Move the cursor to the last page of a multiple page menu.
+ and - keys – Select a value for the currently selected field (only if it is user-confi g u rab l e ). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
Esc – If you press this key:
On one of the primary menu screens, the Exit menu displays.
On a submenu screen, the previous screen displays.
When you are making selections from a pop- up menu, closes the pop-up without making a
selection.
F1 – Display the General Help panel.
F9 – Press to load optimized default system values.
F10 – Save changes made the Setup and close the utility.
10 Chapter 2
Setup Utility Menus
The Setup Main menu includes the following main setup categories.
Product Information
Standard CMOS Features
Advanced BIOS Features
Advanced Chipset Features
Integrated Peripherals
Power Management Setup
PC Health Status
Frequency/Voltage Control
BIOS Security Features
Load Default Settings
Save & Exit Setup
Exit Without Saving
In the descriptive table followi n g ea ch of th e me nu s cre en sh ots, settings in boldface are the default and
suggested settings.
Chapter 2 11
Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
Parameter Description
Processor Type Type of CPU installed on the system.
Processor Speed Speed of the CPU installed on the system.
System Memory Total size of system memory installed on the system.
System Manufacturer Name of the manufacturer of this system.
Product Name Product name of the system.
System Serial Number Serial number of the system.
System BIOS Version Version number of the BIOS setup utility.
BIOS Release Date Date when the BIOS setup utility was released
Asset Tag Number Asset tag number of this system.
12 Chapter 2
Standard CMOS Features
Parameter Description Option
System Date Set the date following the weekday-month-day-year format.
System Time Set the system time following the hour-minute-second format.
AHCI Port 0/1/2/3 Displays the status of auto detection of the AHCI device.
SATA Port 1/2/3 Press Enter to view detailed device information connected to the SATA connectors.
Halt On Determines whether the system will stop for an error during the POST. All, But Keyboard
No Errors
All Errors
Chapter 2 13
Advanced BIOS Features
Parameter Description Option
Quick Boot Allows you to decrease the time it takes to boot the computer by shortening
or skipping certain standard booting process.
Quiet Boot When enabled, the BIOS splash screen displays during startup.
When disabled, the diagnostic screen displays during startup.
1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices. Hard Disk
Hard Disk Drive Priority Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device
priority sequence from available hard drives.
Optical Disk Drive Priority Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device
priority sequence from available CD/DVD drives.
Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device
priority sequence from available removable drives.
Network Device Priority Press Enter to access the Network Device Priority submenu and specify the boot sequence
from available network devices.
Bootup Num-Lock Selects power on state for Num Lock. On
USB Beep Message Enables or disables BIOS to display error beeps or messages during USB
device enumeration.
Enabled
Disabled
Enabled
Disabled
CD^DVD
Removable
Device
LAN
Off
Disabled
Enabled
14 Chapter 2
Advanced Chipset Features
Parameter Description Option
Intel EIST When enabled, this feature allows the OS to reduce power consumption.
When disabled, the system operates at maximum CPU speed.
Intel XD Bit When enabled, the processor disables code execution wh en a worm
attempts to insert a code in the buffer preventing damage and worm
propagation.
When disabled, the processor forces the Execute Disable (XD) Bit feature
flag to always return to 0.
Intel VT Enables or disables the Virtualization Technology (VT) availability. If
enabled, a virtual machine manager (VMM) can utilize the additional
hardware virtualization capabilities provided by this technology.
Note: A full reset is required to change the setting.
Memory Hole Remapping Enables or disables remapping of overlapped PCI memory above the total
physical memory.
Primary Video Select a graphic controller as a primary boot device. Auto
Video Memory Size Select the amout of system memory used by the Intel graphics device. 32 MB
DVMT Mode Select a video memory mode. DVMT
DVMT/Fixed Memory Size Select a video memory size. 256 MB
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
PCIE
Onboard VGA
64 MB
128 MB
Disabled
Fixed
128 MB
Maximum
Chapter 2 15
Integrated Peripherals
Parameter Description Option
Onboard SATA Mode Select an operating mode for the onboard SATA. AHCI
Native IDE
USB Functions Enables or disables USB functionality. 12 USB Ports
Legacy USB Support Enables or disables support for legacy USB devices. Enabled
Disabled
USB Storage Emulation When set to Auto, USB devices less than 2 GB will be emulated as
Floppy and remaining as HDD. Forced HDD option can be used to
force a HDD formatted drive to boot as FDD.
Onboard LAN Controller Enables or disables the onboard LAN controller. Enabled
Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard
network controller.
Auto
Floppy
Hard Disk
Disabled
Disabled
Enabled
16 Chapter 2
Power Management Setup
Parameter Description Option
ACPI Aware O/S Enables or disables the Advanced Configuration and Power
Management (ACPI) function.
ACPI Suspend Mode Select an ACPI state. S3 (STR)
Power On by RTC Alarm Enables or disables real time clock (RTC) to generate a wake event. Disabled
Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode
through an event on PCI Express device.
Power On by Onboard LAN Enables or disables an onboard LAN controller to generate a wake
Wake Up by PS/2 KB/Mouse Enables or disables to wake up the system from a power saving mode
USB Device Wake Up From
S3/S4
Restore On AC Power Loss Enables or disables the system to reboot after a power failure or
event.
using a PS2 keyboard or mouse.
If enabled, press any key or click the mouse will wake system from S3/
S4 state.
interrupt occurs.
Enabled
Disabled
S1 (POS)
Enabled
Enabled
Disabled
Disabled
Enabled
Enabled
Disabled
Enabled
Disabled
Power Off
Power On
Last State
Chapter 2 17
PC Health Status
Parameter Description Option
Smart FAN Enables or disables the smart system fan control function. Enabled
Disabled
18 Chapter 2
Frequency/Voltage Control
Parameter Description Option
Spread Spectrum Clock Enables or disables the reduction of the mainboard’s EMI.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.
Processor Configuration Press Enter to access the Processor Configuration submenu.
DRAM Configuration Press Enter to access the DRAM Configuration submenu.
Bus Configuration Press Enter to access the Bus Configuration submenu.
Enabled
Disabled
Chapter 2 19
Processor Configuration
Parameter Description Option
Hardware Prefetcher Enables or disables the speculative unit within the processor. Enabled
Disabled
Adjacent Cache Line
Prefetch
Max CPUID Value Limit Enables or disables legacy operating system to boot processor s with
Intel VT Enables or disables the Virtualization Technology (VT) availability. If
Intel XD Bit When Enabled, the processor disables code execution when a worm
Core Multi-Processing Enables or disables core multi-processing function. Enabled
PECI Enables or disables the PECi function. Enabled
Intel EIST Enables or disables the EIST function. Enabled
When Enabled, cache lines are fetched in pairs (even line + odd line).
When Disabled, only current cache line required is fetched.
extended CPUID functions.
enabled, a virtual machine manager (VMM) can utilize the additional
hardware virtualization capabilities provided by this technology.
Note: A full reset is required to change the setting.
attempts to insert a code in the buffer preventing damage and worm
propagation.
When Disabled, the processor forces the Execute Disable Bit feature
flag to always return to 0.
Enabled
Disabled
Disabled
Enabled
Enabled
Disabled
Enabled
Disabled
Disabled
Disabled
Disabled
20 Chapter 2
DRAM Configuration
Parameter Description Option
Memory Hole Remapping Enables or disables remapping of memory. Enabled
Disabled
DRAM Frequency Sets the memory frequency. Auto
533 MHz
667 MHz
800 MHz
1067 MHz
1333 MHz
Configure DRAM Timing by
SPD
Memory Hole Set the memory hole remapping. Disabled
Initiate Graphic Adapter Select the graphic controller to use as the primary boot device. PCIE
Video Memory Size Select the amount of system memory used by Intel Graphics device. 32 MB
PEG Port Enables or disables the PEG port. Auto
Enables or disables DRAM timing control. Enabled
Disabled
15 MB
16 MB
Onboard
Auto
64 MB
128 Mb
Disabled
Disabled
Chapter 2 21
Bus Configuration
Parameter Description Option
USB Functions Set the USB functionality. Disabled
2, 4, 6, 8, 10 or 12
USB ports
USB Port Configure
Onboard LAN Controller Enables or siables the onboard network controller. Enabled
Disabled
Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard
network controller.
Power On by Onboard LAN Enables or disables an onboard LAN controller to generate a wake
event.
Disabled
Enabled
Disabled
Enabled
22 Chapter 2
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