The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Page 5
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTEGives additional information related to the current topic.
WARNINGAlerts you to any physical risk or system damage that might result from doing
CAUTIONGives precautionary measures to avoid possible hardware or software
IMPORTANTReminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Page 6
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Page 7
Table of Contents
System Tour 1
Features 1
M/B Placement 4
Block Diagram 5
System Components 6
Front Panel 6
Rear Panel 7
Power Management Function(ACPI support function) 8
Removing the Side Panel 26
Removing Front D/B 27
Removing CPU fan 28
Removing CPU Cooler 29
Removing wireless LAN 30
Removing M/B 31
Removing the Hard Disk Drive 32
Removing Memory 33
System Troubleshooting 34
Hardware Diagnostic Procedure 34
Power-On Self-Test (POST) 34
POST Error Messages List 40
Error Symptoms List 42
Undetermined Problems 47
Jumper and Connector Information 48
Jumper Setting 48
FRU (Field Replaceable Unit) List 56
Aspire R3610 Exploded Diagram 57
Aspire R3610 FRU List 58
vii
Page 8
Chapter 1
System Tour
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsoft Windows 7 Home Premium X64
•Microsoft Windows 7 Home Premium X32 ( by request )
•Microsoft Windows 7 Home Basic ( by request )
•Linpus Linux X-windows version
•Free Dos
Processor
• Socket Type: None
• Processor Type:
• Intel Atom 330
• TDP below 8W(include 8W)
Chipset
• Single chip :Nvidia MCP7A-ION
PCB
• 170mm*170mm (Proprietary)
Memory subsystem
• Memory Type: DDRII SO-DIMM 800
• Single channel for 1 SO-DIMM SKU
• Dual channel support for reserved 2 SO-DIMM SKU
• DIMM Slot: 2
• Capacity support:
• 512MB / 1GB / 2GB DDRII 800 SO-DIMM support
• 512MB to 4GB Max memory support
• Design Criteria:
• Should meet NV Chipset platform design guide
• Dual channel should be enabled always when plug-in 2 same memory size DDRII memory
module
• Should meet NV Chipsets Family BIOS Specification
Graphic solution
•NV MCP7A-ION on die graphic solution ( GF9400)
Chapter 11
Page 9
•One D-sub port and One HDMI (Type-A) port
•Dual View function support
•Meet Microsoft Vista Premium graphic requirement
Hard disk
•Support up to one SATA ports
•2.5"
•Capacity and models are listed on AVLC
Optical disk
•None
Serial ATA controller
•Slot Type: SATA connector
•Slot Quantity: 1
•Storage Type support: AHCI mode supported for internal SATA port
•Slot Type :e-SATA connector :
• One e-SATA support on front
Audio
•Chip : Realtek ALC662
•Connectors support:
• Audio jacks color coding: should meet Microsoft Windows Logo Program Device Requirements:
Audio-0002
• Front 2 jack follow HD audio definition
• Add HD de-pop CKT
LAN
•Controller: Realtek 8211CL
•Port: 1 x RJ45 rear port for Gigabit Ethernet
USB ports
•Controller: NV MCP7A-ION
•4 back panel ports
•2 ports for front daughter board
•Connector Pin: standard Intel FPIO pin definition
•USB 2.0/1.1Data transfer rate support
Extension slot
• Support one Mini PCIe slot
Total I/O ports
•One HDMI output in real I/O
•One D-sub output in real I/O
•Four USB in real I/O
•One RJ45 in real I/O
2Chapter 1
Page 10
•One DC-in jack in real I/O
•One e-SATA port in front bezel
•One HD headphone output in front bezel
•One MIC-IN in front bezel
•Tow USB in front bezel
•One card reader ( 4 in 1: XD/SD/MMC/MS ) in front bezel
•One S/PDIF port
System BIOS
• BIOS Type: AMI Kernel with Acer skin
• Size: 8Mb(depend on chipset BIOS programming guide)
• Note:
• Boot ROM should be included (PXE function should be built in with default and RPL function is
optional by service BIOS)
Adapter
•Universal AC adapter, 90~264V AC, 47~63HZ
•3-pin 65W with 19VDC output
•Small DC jack
•Energy Star5.0 support
Chapter 13
Page 11
M/B Placement
No LabelDescriptionNo LabelDescription
1CLR_CMOS Clear CMOS header and jumper13ESATAExternal SATA
2Rear_USB2 Rear USB ports14MIC INAudio mic-in connector
3Rear_USB1 Rear USB ports15Line outAudio line-out connector
4LAN CONNLan connector16BuzzerBuzzer,Transductor,5V,40mA,2W,
5SYS_FANSystem fan header17Card reader CONN,Flash Memory Card
6HDMIHDMI connector18SPDIFSPDIF header
7VGAVGA connector19Fron t PanelFront Panel header
8DCIN CONN 19V DC power in connector20BAT header Battery header
9MiniPCIEminiPCIE connector21SODIMM1CONN,DIMM,DDR II,SMD-200
10CPUIC,INTEL, Atom N33022SODIMM0CONN,SO-DIMM,DDR II,SMD-200
11SATA HDDSATA HDD connector23MCP7AIC,NVIDIA,MCP7A-ION-B2
12SPI ROMSPI ROM socket
4Chapter 1
Page 12
Block Diagram
Chapter 15
Page 13
System Components
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No.Component
1e-SATA port
2Microphone-in jack
3Headphone/Speaker-out/line-out jack
4Media card reader (4 in 1: XD/SD/MMC/MS)
5SPDIF
6Acer Logo
7USB 2.0 port
8Power Button
9USB 2.0 port
6Chapter 1
Page 14
Rear Panel
No.Component
14 X USB 2.0 port
2LAN Connector
3HDMI Connector
4D-sub Connector
5DC-in Jack
Chapter 17
Page 15
Power Management Function(ACPI support function)
Device Standby Mode
• Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
• Hard Disk drive goes into Standby mode(for ATA standard interface).
• Disable V-sync to control the VESA DPMS monitor.
• Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
• Resume recovery time 3-5sec.
Global Standby Mode
• Global power management timer(2-120minutes,time step=10minute).
• Hard disk drive goes into Standby mode(for A TA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
• Resume recovery time :7-10sec
Suspend Mode
• Independent power management timer(2-120minutes,time step=10minute)o r pushing extern switch
button.
• CPU goes into SMM
• CPU asserts STPCLK# and goes into the Stop Grant State.
• LED on panel turns amber colour.
• Hard disk drive goes into SLEEP mode (for ATA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Ultra I/O and VGA chip go into power saving mode.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
• Return to original state by pushing external switch button,modem ring inand USB keyboard for ACPI
mode.
ACPI
• ACPI specification 1.0b
• S0,S1,S2 and S5 sleep state support.
• On board device power management support.
• On board device configuration support.
8Chapter 1
Page 16
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
qWhen changing the system configuration settings
qWhen redefining the communication ports to prevent any conflicts
qWhen modifying the power management configuration
qWhen changing the password or making other changes to the security setup
qWhen a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter 29
Page 17
Entering CMOS setup
1.Turn on the server and the monitor.
If the server is already turned on, close all open applications, then restart the server.
2.During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
qLeft and Right arrow keys – Move between selections on the menu bar.
qUp and Down arrow keys – Move the cursor to the field you want.
qPgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
qHome – Move the cursor to the first page of a multiple page menu.
qEnd – Move the cursor to the last page of a multiple page menu.
q+ and - keys – Select a value for the currently selected field (only if it is user-confi g u r ab l e ). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
qEnter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
qEsc – If you press this key:
qOn one of the primary menu screens, the Exit menu displays.
qOn a submenu screen, the previous screen displays.
qWhen you are making selections from a pop-up menu, closes the pop-up without making a
selection.
qF1 – Display the General Help panel.
qF6 – Press to load optimized default system values.
qF7 – Press to load fail-safe default system values.
qF10 – Save changes made the Setup and close the utility.
10Chapter 2
Page 18
Setup Utility Menus
The Setup Main menu includes the following main setup categories.
ParameterDescription
Product InformationThis page shows the relevant information of the main board
Standard CMOS FeaturesThis setup page includes all the items in standard compatible BIOS
Advance BIOS Features CMOS This setup page includes all the items of Award special enhanced features
Advanced Chipset FeaturesThis setup page includes all advanced chipset features
Integrated PeripheralsThis setup page includes all onboard peripherals
Power Management SetupThis setup page includes all the items of Green function features
PC Health StatusThis setup page is the System auto detect Temperature, voltage, and fan speed
Frequency/Voltage ControlThis setup page is the System Frequency setup
BIOS Security FeaturesChange, set or disable password. It allows you to limit access to the System
Load Default SettingLoad Default Setting indicates the value of the system parameters which the system would
be in best performance configuration
Save & Exit SetupSave CMOS value settings to CMOS and exit setup
Exit Without SavingAbandon all CMOS value changes and exit setup
In the descriptive table following each of the menu screenshots, settin gs in boldface are the default and
suggested settings.
Chapter 211
Page 19
Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
ParameterDescription
Processor TypeType of CPU installed on the system.
Processor SpeedSpeed of the CPU installed on the system.
System MemoryTotal size of system memory installed on the system.
Product NameProduct name of the system.
System Serial NumberSerial number of the system.
System BIOS VersionVersion number of the BIOS setup utility.
BIOS Release DateDate when the BIOS setup utility was released
Asset Tag NumberAsset tag number of this system.
12Chapter 2
Page 20
Standard CMOS Features
ParameterDescriptionOption
System DateSet the date following the weekday-month-day-year format.
System TimeSet the system time following the hour-minute-second format.
AHCI Port 0/1Press Enter to view detailed device information.
Halt OnDetermines whether the system will stop for an error during the POST. All, But Keyboard
No Errors
All Errors
Chapter 213
Page 21
Advanced BIOS Feature
ParameterDescriptionOption
Quick BootAllows you to decrease the time it takes to boot the computer by shortening
or skipping certain standard booting process.
Quiet BootWhen enabled, the BIOS splash screen displays during startup.
When disabled, the diagnostic screen displays during startup.
1st/2nd/3rd/4th Boot DeviceSpecifies the boot order from the available devices.Hard Disk
Hard Disk Drive PriorityPress Enter to access the Hard Disk Drive Priority submenu and specify the boot device
priority sequence from available hard drives.
Optical Disk Drive PriorityPress Enter to access the Optical Disk Drive Priority submenu and specify the boot device
priority sequence from available CD/DVD drives.
Removable Device PriorityPress Enter to access the Removable Device Priority submenu and specify the boot device
priority sequence from available removable drives.
Boot up Num-LockSelects power on state for Num Lock.On
USB Beep MessageEnables or disables BIOS to display error beeps or messages during USB
device enumeration.
Enabled
Disabled
Enabled
Disabled
CD^DVD
Removable
Device
LAN
Off
Disabled
Enabled
14Chapter 2
Page 22
Advanced Chipset Features
ParameterDescriptionOption
Intel XD BitWhen enabled, the processor disables code execution when a worm
attempts to insert a code in the buffer preventing damage and worm
propagation.
When disabled, the processor forces the Execute Disable (XD) Bit feature
flag to always return to 0.
Hyper Threading
Technology
For Intel platform Enabled
Enabled
Disabled
Disabled
Chapter 215
Page 23
Integrated Peripherals
ParameterDescriptionOption
Onboard SATA ControllerEnables or disables the onboard SATA controller. Enabled
Disabled
Onboard SATA ModeSelect an operating mode for the onboard SATA. RAID
Native IDE
Onboard USB ControllerEnables or disables the onboard USB controller. Enabled
Disabled
Legacy USB SupportEnables or disables support for legacy USB devices. Enabled
Disabled
Onboard Audio ControllerEnables or disables the onboard audio controller. Enabled
Disabled
Onboard LAN ControllerEnables or disables the onboard LAN controller.Enabled
Disabled
Onboard LAN Option ROMEnables or disables the load of embedded option ROM for onboard
network controller.
Enabled
Disabled
16Chapter 2
Page 24
Power Management Setup
ParameterDescriptionOption
ACPI Suspend ModeSelect an ACPI state. S3 (STR)
S1 (POS)
Deep Power off ModeEnables or disables the Deep power off modeEnabled
Disabled
Power On by RTC AlarmEnables or disables to wake up the system by time settingEnabled
Disabled
Power On by PCIE DevicesEnables or disables to wake up the system from a power saving mode
through an event on PCI Express device.
Power On by Onboard LanEnables or Disables to wake up the system by Onboard Lan function Enabled
Wake Up by USB KB/
Mouse
Restore On AC Power Loss Enables or disables the system to reboot after a power failure or
If enabled, press any key or click the mouse will wake system from S1/
S3 state.
interrupt occurs.
Enabled
Disabled
Disabled
Enabled
Disabled
Power Off
Power On
Last State
Chapter 217
Page 25
PC Health Status
ParameterDescriptionOption
CPU Shutdown Temperature Enables or disables the system shutdown when the system is over hot. Enabled
Disabled
Smart FANEnables or disables the smart system fan control function. Enabled
Disabled
18Chapter 2
Page 26
Frequency/Voltage Control
ParameterDescriptionOption
Spread SpectrumEnables or disables the reduction of the mainboard’s EMI.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.
Enabled
Disabled
Chapter 219
Page 27
BIOS Security Features
ParameterDescription
Supervisor Password Indicates the status of the supervisor password.
User Password Indicates the status of the user password.
Change Supervisor
Password
Supervisor password prevents unauthorized access to the BIOS Setup Utility.
Press Enter to change the Supervisor password.
Setting a supervisor password
1.Use the up/down arrow keys to select Change Supervisor Password menu then press Enter.
A password box will appear.
2.Type a password then press Enter.
The password may consist up to six alphanumeric characters (A-Z, a-z, 0-9)
3.Retype the password to verify the first entry then press Enter again.
4.Press F10.
5.Select Yes to save the new password and close the Setup Utility.
Changing the supervisor password
1.Use the up/down arrow keys to select Change Supervisor Password menu then press Enter.
2.Type the original password then press Enter.
3.Type a new password then press Enter.
4.Retype the password to verify the first entry then press Enter again.
5.Press F10.
6.Select Yes to save the new password and close the Setup Utility.
Removing a supervisor password
1.Use the up/down arrow keys to select Change Supervisor Password menu then press Enter.
2.Enter the current password then press Enter.
3.Press Enter twice without entering anything in the password fields.
20Chapter 2
Page 28
Load Default Settings
The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup
defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or
other kinds of low-performance components and you choose to load these settings, the system might not
function properly.
Chapter 221
Page 29
Save & Exit Setup
The Save & Exit Setup menu allows you to save changes made and close the Setup Utility.
22Chapter 2
Page 30
Exit Without Saving
The Exit Without Saving menu allows you to discard changes made and close the Setup Utility.
Chapter 223
Page 31
Chapter 3
System Disassembly
This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance
and troubleshooting.
Disassembly Requirements
To disassemble the computer, you need the following tools:
qWrist grounding strap and conductive mat for preventing electrostatic discharge
qFlat-blade screwdriver
qPhilips screwdriver
qHex screwdriver
qPlastic flat-blade screwdriver
qPlastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Chapter 324
Page 32
Pre-disassembly Procedure
Before proceeding with the disassembly procedure, perform the steps listed below:
1.Turn off the system and all the peripherals connected to it.
2.Unplug the power cord from the power outlets.
3.Unplug the power cord from the system.
4.Unplug all peripheral cables from the system.
5.Place the system unit on a flat, stable surface.
25Chapter 3
Page 33
Removing the Side Panel
1. Put the Computer on the worktable lightly.
2. Release side cover with 1 screws then remove side cover.
Chapter 326
Page 34
Removing Front D/B
1.Use hand to loosen both sides the clasp.
2.Lift the D/B away from the main board.
27Chapter 3
Page 35
Removing CPU fan
WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal
or with your hands.
1.Use screwdriver to loosen the three screws and disconnect fan cable.
2.Remove CPU fan from CPU cooler.
Chapter 328
Page 36
Removing CPU Cooler
WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal
or with your hands.
1.Use screwdriver to loosen the four screws.Remove CPU fan from CPU cooler.
2.Remove CPU cooler.
29Chapter 3
Page 37
Removing wireless LAN
1.Remove wireless LAN antenna cable
a.Disconnect aux_ antenna cable (gray) from"AUX" connector of wireless LAN?
b. Disconnect main_ antenna cable (black) from"MAIN" connector.
2.Remove wireless LAN.
a.Use hand to loosen both sides clip
b. take off wireless LAN card from M/B MINI-PCIE" connector.
Chapter 330
Page 38
Removing M/B
1.Remove the four screws that secure the main board to the chassis.
2.Lift the board from the chassis.
31Chapter 3
Page 39
Removing the Hard Disk Drive
1.Use screwdriver to loosen the four screws.
2.Remove HDD from Main board.
Chapter 332
Page 40
Removing Memory
.
1.Remove Memory from SODIMM.
2.Remove the second Memory from SODIMM2 (Optional by SKU).
33Chapter 3
Page 41
Chapter 4
System Troubleshooting
This chapter provides instructions on how to troubleshoot system hardware problems.
Hardware Diagnostic Procedure
Please refer to generic troubleshooting guide for troubleshooting information relating to following topics:
qPower-On Self-Test (POST)
qPOST Error Messages List
qError Symptoms List
qUndetermined Problems
Power-On Self-Test (POST)
Each time you turn on the system, the Power-on Self Test (POST) is initiated. Several items are tested during
POST, but is for the most part transparent to the user.
The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the
system components, and controls the operation of the power-on password option. If POST discovers errors in
system operations at power-on, it displays error messages on screen, generates a check point code at port
80h or even halts the system if the error is fatal.
The main components on the main board that must be diagnosed and/or initialized by POST to ensure system
functionality are as follows:
qMicroprocessor with built-in numeric co-processor and cache memory subsystem
qDirect Memory Access (DMA) controller
qInterrupt system
qThree programmable timers
qROM subsystem
qRAM subsystem
qCMOS RAM subsystem and real time clock/calendar with battery backup
qOnboard parallel interface controller
qEmbedded hard disk interface and one diskette drive interface
qKeyboard and auxiliary device controllers
q1.44M floppy controller
qI/O ports
qOne parallel port
qOne PS/2-compatible mouse port
qOne PS/2-compatible keyboard port
NOTE: When Post executes a task, it uses a series of preset numbers called check points to belatched atport
80h, indicating the stages it is currently running. This latch can be read and shown on a debug
board.The following table describes the BIOS common tasks carried out by POST . Each ta sk is denoted
by an unique check point number. For other unique check point numbers that are not listed in the table,
refer to the corresponding product service guide.
Chapter 434
Page 42
Post Checkpoints List: The list may vary accordingly depending on your BIOS
Checkpoint Description
CFh Test CMOS R/W functionality
C0h Early chipset initialization: -Disable shadow RAM
2. Auto detect ports for keyboard & mouse followed by a port & interface swap (optional).
3. Reset keyboard for Winbond 977 series Super I/Q chips.
0Bh Reserved
0Ch Reserved
0Dh Reserved
0Eh T est F000h segment shadow to see whether it is R/W-able or not. If test fails, keep beeping
the speaker.
0Fh Reserved
10h Auto detect flash type to load appropriate flash R/W codes into the run time area in F000
for ESCD & DMI support.
11h Reserved
12h Use walking 1??s algorithm to check out interface in CMOS circuitry. Also set real-time
clock power status, and then check for override.
13h Reserved
35Chapter 4
Page 43
Checkpoint Description
14h Program chipset default values into chipset. Chipset default values are MODBINable by
OEM customers.
15h Reserved
16h Initial Early_Init_Onboard_Generator switch.
17h Reserved
18h Detect CPU information including brand, SMI type (Cyrix or Intel) and CPU level (586 or
686)
19h Reserved
1Ah Reserved
1Bh Initial interrupts vector table. If no special specified, all H/W interrupts are directed to
SPURIOUS_INT_HDLR & S/W interrupts to PURIOUS_soft_HDLR.
1Ch Reserved
1Dh Initial Early_PM_INIT switch.
1Eh Reserved
1Fh Load keyboard matrix (notebook platform)
20h Reserved
21h HPM initialization (notebook platform)
22h Reserved
3Ch Test 8254.
3Dh Reserved
3Eh Test 8259 interrupt mask bits for channel 1
3Fh Reserved
40h Test 8259 interrupt mask bits for channel 2
41h Reserved
42h Reserved
43h Test 8259 functionality
44h Reserved
45h Reserved
46h Reserved
47h Initialize EISA slot
48h Reserved
49h 1. Calculate total memory by testing the last double word of each 64K.
2. Program writes allocation for AMD K5 CPU.
4Ah Reserved
4Bh Reserved
Chapter 436
Page 44
Checkpoint Description
4Ch Reserved
4Dh Reserved
4Eh 1. Program MTRR of M1 CPU.
2. Initialize L2 cache for P6 class CPU & program CPU with proper cacheable range.
3. Initialize the APIC for P6 class CPU.
4. On MP platform, adjust the cacheable range to smaller one in case the cacheable
ranges between each CPU are not identical.
4Fh Reserved
50h Initialize USB
51h Reserved
52h Test all memory (clear all extended memory to 0)
53h Reserved
54h Reserved
55h Display number of processors (multi-processor platform)
56h Reserved
57h 1. Display PnP logo
2. Early ISA PnP initialization -Assign CSN to every ISA PnP device.
58h Reserved
59h Initialize the combined Trend Anti-Virus code.
5Ah Reserved
5Bh (Optional Feature) Show message for entering AWDFLASH.EXE from FDD (optional)
5Ch Reserved
5Dh 1. Initialize Init_Onboard_Super_IO switch.
2. Initialize Init_Onboard_AUDIO switch.
5Eh Reserved
5Fh Reserved
60h Okay to enter Setup utility; i.e. not until this POST stage can users enter the CMOS setup
utility.
61h Reserved
62h Reserved
63h Reserved
64h Reserved
65h Initialize PS/2 Mouse
66h Reserved
67h Prepare memory size information for function call: INT 15h ax=E820h
68h Reserved
37Chapter 4
Page 45
Checkpoint Description
69h Turn on L2 cache
6Ah Reserved
6Bh Program chipset registers according to items described in Setup& Auto configuration table.
6Ch Reserved
6Dh 1. Assign resources to all ISA PnP devices.
2. Auto assign ports to onboard COM ports if the corresponding item in Setup is set to
2. Set up floppy related fields in 40: hardware.
70h Reserved
71h Reserved
72h Reserved
73h (Optional Feature) Enter AWDFLASH.EXE if:
-AWDFLASH is found in floppy drive
-ALT+F2 is pressed
74h Reserved
75h Detect & install all IDE devices: HDD, LS120, ZIP,CDROM....
76h Reserved
77h Detect serial ports & parallel ports
78h Reserved
79h Reserved
7Ah Detect & install co-processor
7Bh Reserved
7Ch Reserved
7Dh Reserved
7Eh Reserved
7Fh 1. Switch back to text mode if full screen logo is supported.
-If errors occur, report errors & wait for keys
-If no errors occur or F1 key is pressed to continue: Clear EPA or customization logo.
80h Reserved
81h Reserved
82h 1. Call chipset power management hook.
2. Recover the text fond used by EPA logo (not for full screen logo)
3. If password is set, ask for password.
83h Save all data in stack back to CMOS.
84h Initialize ISA PnP boot devices.
If you cannot run the diagnostics program tests but did receive a POST error message, use "POST Error
Messages List" to diagnose system problems. If you did not receive any error message, look for a description
of your error symptoms in "Error Symptoms List"
NOTE: When you have deemed it necessary to replace an FRU, and have done so, you must run a total
system check to ensure that no other activity has been affected by the change. This system check can
be done through the diagnostics program.
NOTE: Check all power supply voltages, switch, and jumper settings before you replace the main board.
Also check the power supply voltages if you have a "system no-power" condition.
If you are unable to correct the problem by using the "BIOS Messages List" table and "Error Symptoms List"
table, go to "Undetermined Problems".
To diagnose a problem, first find the BIOS error messages in the left column. If directed to a check procedure,
replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.
BIOS Messages Action/FRU
BIOS ROM checksum error - System halted The checksum of the BIOS code in the BIOS chip
is incorrect, indicating the BIOS code may have
become corrupt. Contact your system dealer to
replace the BIOS.
CMOS Battery Failed The CMOS battery is no longer functional. Contact
your system dealer for a replacement the BIOS.
CMOS Checksum Error- defaults loaded Checksum of CMOS is incorrect, so the system
loads the default equipment configuration. A
checksum error may indicate that CMOS has
become corrupt. A weak battery may have caused
this error. Check the battery and replace if
necessary.
CPU at nnnn Displays the running speed of CPU.
Display switch is set incorrectly The display switch on the motherboard can be set
to either monochrome or color. This message
indicates the switch is set to a different setting than
indicated in Setup. Determine which setting is
correct, and then either turn off the system and
change the jumper, or enter Setup and change the
Video selection.
Press ESC to skip memory test The user may press Esc to skip the full memory
test.
Floppy disk(s) fail Cannot find or initialize the floppy drive controller
or the drive. Make sure the controller is installed
correctly, if no floppy drives are installed, be sure
the Diskette Drive selection in Setup is set to
NONE or AUTO.
HARD DISK initializing - Please wait a moment Some hard drives require extra time to initialize.
HARD DISK INSTALL FAILURE Cannot find or initialize the hard drive controller or
the drive. Make sure the controller is installed
correctly. If no hard drives are installed, be sure
the Hard Drive Selection in Setup is set to NONE.
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BIOS Messages Action/FRU
Hard disk(s) diagnosis fail The system may run specific disk diagnostic
routines. This message appears if one or more
hard disks return an error when the diagnostics
run.
Keyboard Error Or No Keyboard Present Cannot initialize the keyboard. Make sure the
keyboard is attached correctly and no keys are
pressed during POST. To purposely configure the
system without a keyboard, set the error halt
condition in Setup to HALT ON ALL, BUT
KEYBOARD. The BIOS then ignores the missing
keyboard during POST.
Keyboard is locked out - Unlock the key This message usually indicates that one or more
keys have been pressed during the keyboard
tests. Be sure no objects are resting on the
keyboard.
Memory Test: This message displays during a full memory test,
counting down the memory areas being tested.
Memory test fail If POST detects an error during memory testing,
additional information appears giving specifics
about the type and location of the memory error.
Override enabled - Defaults loaded If the system cannot boot using the current CMOS
configuration, the BIOS can override the current
configuration with a set of BIOS defaults designed
for the most stable, minimal-performance system
operations.
Press TAB to show POST screen System OEMs may replace the Phoenix
Technologies Award BIOS POST display with their
own proprietary display. Including this message in
the OEM display permits the operator to switch
between the OEM display and the default POST
display.
Primary master hard disk fail POST detects an error in the primary master IDE
hard drive.
Primary slave hard disk fail POST detects an error in the secondary master
IDE hard drive.
Secondary master hard disk fail POST detects an error in the primary slave IDE
hard drive.
Secondary slave hard disk fail POST detects an error in the secondary slave IDE
hard drive.
41Chapter 4
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Error Symptoms List
NOTE: T o diagnose a problem, first find the error symptom in the left column. If directed to a check procedure,
replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/
FRU listed in right column is the most likely cause.
Error SymptomAction/FRU
Processor / Processor Fan
NOTE: Normally, the processor fan should be operative, and the processor clock setting should be
exactly set to match its speed requirement before diagnosing any processor problems.
Processor fan does not run but power supply fan
runs.
Processor test failed.1.Processor.
Main board and Memory
NOTE: Ensure the memory modules are installed properly and the contact leads are clean before
diagnosing any system problems.
Memory test failed.1.See "Memory"
Incorrect memory size shown or repeated during
POST.
System works but fails to enter power saving mode
when the Power Management Mode is set to
Enabled.
1. Ensure the system is not in power saving
mode.See “Power Management”in chapter2.
2.With the system power on, measure the voltage of
processor fan connector. Its reading should be
+12Vdc. Its reading should be +12Vdc. If the reading
shows normal, but the fan still does not work, then
replace a good fan.
3. Main board.
2.Main board.
2.Main board
1.Insert the memory modules in the DIMM sockets
properly, then reboot the system.
2.Memory module.
3.Main board.
1.Enter BIOS Setup and load default settings.In
Windows Systems, check settings in Power
Management Property of Control Panel.
2.Reload software from Recovery CD.
Blinking cursor only; system does not work.1.Diskette/IDE drive connection/cables
2. Diskette/IDE disk drives
3.See “Undetermined Problems”.
4.Main board
Diskette Drive
NOTE: Ensure the diskette drive is auto-setting in BIOS Setup and its read/write head is clean before
diagnosing any diskette drive problems.(If only one drive is installed, please make sure the drive is
connected to master connector or the drive is set to master.)
Media and drive are mismatched.1.Ensure the diskette drive is configured correctly in
the Disk Drives of BIOS Setup.
2.Ensure the diskette drive is correctly formatted.
3.Diskette drive connection/cable
4.Diskette drive
5.Main board
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Error SymptomAction/FRU
Diskette drive does not work.1.Ensure the diskette drive is not set to None in the
Disk Drives of BIOS Setup.
2.Diskette drive power
3.Diskette drive connection/cable
4.Diskette drive
5.Main board
Diskette drive read/write error.1.Diskette.
2.Diskette drive cable.
3.Diskette drive.
4.Main board
Diskette drive LED comes on for more than 2
minutes when reading data.
Diskette drive LED fails to light, and the drive is
unable to access for more than 2 minutes.
Diskette drive test failed.1.Diskette
Hard Disk Drive
NOTE: Ensure hard disk drive is configured correctly in BIOS Setup, cable/jumper are set correctly
before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure
the drive is connected to master connector or the drive is set to master.)
Hard disk drive test failed.1.Enter BIOS Setup and Load default settings.
1.Diskette
2.Diskette drive connection/cable
3.Diskette drive
4.Main board
1.Diskette
2.Diskette drive power
3.Diskette drive connection/cable
4.Diskette drive
5.Main board
2.Diskette drive
3.Diskette drive cable
4.Main board
2.Hard disk drive cable.
3.Hard disk drive.
4. Main board.
Hard disk drive cannot format completely.1.Enter BIOS Setup and Load default settings.
2.Hard disk drive cable.
3.Hard disk drive.
4.Main board
Hard disk drive has write error.1.Enter BIOS Setup and Load default settings.
2.Hard disk drive.
Hard disk drive LED fails to light, but system
operates normally.
CD/DVD-ROM Drive
NOTE: Ensure CD/DVD-ROM drive is configured correctly in BIOS Setup, cable/jumper are set correctly
and its laser beam is clean before diagnosing any CD/DVD-ROM drive problems.
43Chapter 4
1.With the system power on, measure the voltage of
hard disk LED connector.
2.Hard drive LED cable.
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Error SymptomAction/FRU
CD/DVD-ROM drive LED doesn't come on but works
normally.
CD/DVD-ROM drive LED flashes for more than 30
seconds before LED shutting off.
Software asks to reinstall disc.Software displays a
reading CD/DVD error.
CD/DVD-ROM drive cannot load or eject when the
system is turned on and its eject button is pressed
and held.
CD/DVD-ROM drive does not read and there are no
messages are displayed.
CD/DVD-ROM drive can play audio CD but no
sound output.
Real-time clock
1.CD/DVD-ROM drive
1.CD/DVD-ROM may have dirt or foreign material on
it. Check with a known good disc.
2. CD/DVD-ROM is not inserted properly.
3.CD/DVD-ROM is damaged.
1.Disconnect all cables from CD/DVD-ROM drive
except power cable, then press eject button to try to
unload the disk.
2.CD/DVD-ROM drive power.
3.CD/DVD-ROM drive
1.CD may have dirt or foreign material on it. Check
with a known good disc.
2.Ensure the CD/DVD-ROM driver is installed
properly.
3.CD/DVD-ROM drive.
1.Ensure the headphone jack of the CD/DVD-ROM
has an output.
2.Turn up the sound volume.
3.Speaker power/connection/cable.
4.CD/DVD-ROM drive.
Real-time clock is inaccurate.1.Ensure the information in the Standard CMOS
Feature of BIOS Setup is set correctly.
2.RTC battery.
3.Main board.
Audio
Audio software program invokes but no sound
comes from speakers.
Modem ring cannot wake up system from suspend
mode.
Data/fax modem software program invokes but
cannot receive/send data/fax
Fax/voice modem software program invokes but has
no sound output. (Data files are received normally;
voice from modem cannot be produced, but system
sound feature works normally.)
1.Speaker power/connection/cable.
Modem
1.For the External Modem, make sure Power on By
Ring in BIOS Setup or Power Management is set to
Enabled. For the PCI modem, make sure Wake up
by PCI card is set to Enabled.
2.If PCI modem card is used, reinsert the modem
card to PCI slot firmly or replace the modem card.
3.In Win 98, ensure the telephone application is
configured correctly for your modem and set to
receive messages and/or fax.
1.Ensure the modem card is installed properly.
1.Ensure the modem voice-in cable from modem
adapter card to main board
Video and Monitor
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Error SymptomAction/FRU
Video memory test failed.Video adapter failed.1.Remove all non-factory-installed cards.
2.Load default settings (if screen is readable).
3.Main board
Display problem:
-Incorrect colors
No high intensity
Missing, broken, or incorrect characters
Blank monitor (dark)
Blank monitor (bright)
Distorted image
Unreadable monitor
Other monitor problems
Display changing colors.1.Monitor signal connection/cable
Display problem not listed above (including blank or
illegible monitor).
Parallel/Serial Ports
Execute “Load BIOS Default Settings” in BIOS Setup to confirm ports presence before diagnosing any
parallel/serial ports problems.
Serial or parallel port loop-back test failed.1.Make sure that the LPT# or COM# you test is the
1.Monitor signal connection/cable.
2.Monitor
3.Video adapter card
4.Main board
2.Monitor
3.Main board
1.”Monitor"
2.Load default settings (if screen is readable).
3.Main board
same as the setting in BIOS Setup.
2.Loop-back.
3.Main board
Printing failed.1.Ensure the printer driver is properly installed.
Refer to the printer service manual.
2.Printer.
3.Printer cable.
4.Main board.
Printer problems.1.Refer to the service manual for the printer.
Keyboard
Some or all keys on keyboard do not work.1.Keyboard
Power Supply
Pressing power switch does not turn off system.
(Only unplugging the power cord from electrical
outlet can turn off the system.)
Pressing power switch does not turn on the system.1.Ensure the power override switch (situated at the
45Chapter 4
1.Ensure the Soft-off by PWR-BTTN. in BIOS Setup
of Power Management is not set to Instant-off.
2.Power switch cable assembly
back of the machine, just above the connector for
the power cable) is not set to OFF.
2.Power switch cable assembly.
Page 53
Error SymptomAction/FRU
Executing software shutdown from Windows98 Start
menu does not turn off the system. (Only pressing
power switch can turn off the system).
No system power, or power supply fan is not
running.
Other Problems
Any other problems.1.Undetermined Problems
1.Load default settings.
2.Reload software from Recovery CD.
1.Power Supply
2.Main board
Chapter 446
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Undetermined Problems
If an error message is present, go to "POST Error Messages List" on page 85. If you did not receive any
messages, if the symptom is listed in "or "Error Symptoms List" on page 87. If you still cannot solve the
problem, continue with this check:
1.Check the power supply voltage. If the voltage are correct continue with the following steps:
2.Power off the system unit.
3.Perform the following checks, one by one, until you have isolated the problem FRU.
4.Load default settings in setup.
5.Check all main board jumper positions and switch settings.
6.Check all adapter card jumper positions.
7.Check all device jumper positions.
8.Check all cables and connectors for proper installation.
9.If the jumpers, switches and voltage settings are correct, remove or disconnect the following, one at a
time:
10. Non-Acer devices
qExternal devices
qAny adapter card (modem card, LAN card or video card, if installed)
qCD/DVD-ROM drive
qDiskette drive
qHard disk drive
qDIMM
qProcessor
qMain board
11. Power on the system unit.
12. Repeat steps 2 through 5 until you find the failing device or adapter.
47Chapter 4
Page 55
Chapter 5
Jumper and Connector Information
Jumper Setting
The section explains how to set jumper for correct configuration of the mainboard.
Setting Jumper
Use the motherboard jumpers to set system configuration options. Jumpers with more Than one pin are
numbered. When setting the jumpers, ensure that the jumper caps are Placed on the correct pins.
NOTE: Pins 1-12 for RJ-45 LAN Jack pin definition, 13-16 for LAN LED defin iti o n
3.Audio Back Panel Connectors (Vertical)
a.AUDIO1 (MIC IN /Pink in Color)
b. AUDIO2 (LINE OUT /Lime in Color)
Chapter 550
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c.DCIN
d. VGA(D-SUB)
51Chapter 5
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e.HDMI
f.eSATA CONN
Chapter 552
Page 60
g. SATA CONN
53Chapter 5
Page 61
h. Card reader
PinSignal NamePinSignal Name
SD-1SD _DAT3MS-10GN D
SD-2SD _CMDG1GND
SD-3GNDG2G N D
SD-4C ARD_3V3XD-1GN D
SD-5SD _CLKXD-2XD _CD#
SD-6GNDXD-3XD _RDY
SD-7MS_SD_DAT0XD-4XD_RE#
SD-8SD _DAT1XD-5XD_CE#
SD-9SD _DAT2XD-6XD_CLE
SD-CD1 GNDXD-7XD_ALE
SD-CD2SD_CD#XD-8XD _WE#
SD-W P1 G NDXD-9XD_W P#
SD-W P2 SD_WPXD-10GN D
MS-1GNDXD-11XD_D0
MS-2MS_BSXD-12XD_D1
MS-3MS_D1XD-13XD_D2
MS-4MS_SD_DAT0XD-14XD_D3
MS-5MS_D2XD-15XD_D4
MS-6MS_INS#XD-16XD_D5
MS-7MS_D3XD-17XD_D6
MS-8CR_CLKXD-18XD_D7
MS-9CARD_3V3XD-19CARD_3V3
Chapter 554
Page 62
i.Spidif
55Chapter 5
Page 63
Chapter 6
FRU (Field Replaceable Unit) List
This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the Aspire R3610 desktop
computer. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise
Authorization).
NOTES:
qWhen ordering FRU parts, check the most up-to-date information available on your regional web
or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed
Service Guide. For Acer authorized service providers, your Acer office may have a different part
number code from those given in the FRU list of this printed Service Guide. You MUST use the
local FRU list provided by your regional Acer office to order FRU parts for service.
qTo scrap or to return the defective parts, follow the local government ordinance or regulations on
how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.
qThis document will be updated as more information about the FRU list becomes available.
Chapter 656
Page 64
Aspire R3610 Exploded Diagram
NOTE: This section will be updated when more information becomes available.