Acer Aspire R3610 User Manual
Acer A s p i r e R 3 6 1 0 Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates
ii
Copyright
Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
iii
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
CAUTION Gives precautionary measures to avoid possible hardware or software
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
System Tour 1
Features 1
M/B Placement 4
Block Diagram 5
System Components 6
Front Panel 6
Rear Panel 7
Power Management Function(ACPI support function) 8
Device Standby Mode 8
Global Standby Mode 8
Suspend Mode 8
ACPI 8
System Utilities 9
CMOS Setup Utility 9
Entering CMOS setup 10
Navigating Through the Setup Utility 10
Setup Utility Menus 11
System Disassembly 24
Disassembly Requirements 24
Pre-disassembly Procedure 25
Removing the Side Panel 26
Removing Front D/B 27
Removing CPU fan 28
Removing CPU Cooler 29
Removing wireless LAN 30
Removing M/B 31
Removing the Hard Disk Drive 32
Removing Memory 33
System Troubleshooting 34
Hardware Diagnostic Procedure 34
Power-On Self-Test (POST) 34
POST Error Messages List 40
Error Symptoms List 42
Undetermined Problems 47
Jumper and Connector Information 48
Jumper Setting 48
FRU (Field Replaceable Unit) List 56
Aspire R3610 Exploded Diagram 57
Aspire R3610 FRU List 58
vii
Chapter 1
System Tour
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
• Microsoft Windows 7 Home Premium X64
• Microsoft Windows 7 Home Premium X32 ( by request )
• Microsoft Windows 7 Home Basic ( by request )
• Linpus Linux X-windows version
• Free Dos
Processor
• Socket Type: None
• Processor Type:
• Intel Atom 330
• TDP below 8W(include 8W)
Chipset
• Single chip :Nvidia MCP7A-ION
PCB
• 170mm*170mm (Proprietary)
Memory subsystem
• Memory Type: DDRII SO-DIMM 800
• Single channel for 1 SO-DIMM SKU
• Dual channel support for reserved 2 SO-DIMM SKU
• DIMM Slot: 2
• Capacity support:
• 512MB / 1GB / 2GB DDRII 800 SO-DIMM support
• 512MB to 4GB Max memory support
• Design Criteria:
• Should meet NV Chipset platform design guide
• Dual channel should be enabled always when plug-in 2 same memory size DDRII memory
module
• Should meet NV Chipsets Family BIOS Specification
Graphic solution
• NV MCP7A-ION on die graphic solution ( GF9400)
Chapter 1 1
• One D-sub port and One HDMI (Type-A) port
• Dual View function support
• Meet Microsoft Vista Premium graphic requirement
Hard disk
• Support up to one SATA ports
• 2.5"
• Capacity and models are listed on AVLC
Optical disk
• None
Serial ATA controller
• Slot Type: SATA connector
• Slot Quantity: 1
• Storage Type support: AHCI mode supported for internal SATA port
• Slot Type :e-SATA connector :
• One e-SATA support on front
Audio
• Chip : Realtek ALC662
• Connectors support:
• Audio jacks color coding: should meet Microsoft Windows Logo Program Device Requirements:
Audio-0002
• Front 2 jack follow HD audio definition
• Add HD de-pop CKT
LAN
• Controller: Realtek 8211CL
• Port: 1 x RJ45 rear port for Gigabit Ethernet
USB ports
• Controller: NV MCP7A-ION
• 4 back panel ports
• 2 ports for front daughter board
• Connector Pin: standard Intel FPIO pin definition
• USB 2.0/1.1Data transfer rate support
Extension slot
• Support one Mini PCIe slot
Total I/O ports
• One HDMI output in real I/O
• One D-sub output in real I/O
• Four USB in real I/O
• One RJ45 in real I/O
2 Chapter 1
• One DC-in jack in real I/O
• One e-SATA port in front bezel
• One HD headphone output in front bezel
• One MIC-IN in front bezel
• Tow USB in front bezel
• One card reader ( 4 in 1: XD/SD/MMC/MS ) in front bezel
• One S/PDIF port
System BIOS
• BIOS Type: AMI Kernel with Acer skin
• Size: 8Mb(depend on chipset BIOS programming guide)
• Note:
• Boot ROM should be included (PXE function should be built in with default and RPL function is
optional by service BIOS)
Adapter
• Universal AC adapter, 90~264V AC, 47~63HZ
• 3-pin 65W with 19VDC output
• Small DC jack
• Energy Star5.0 support
Chapter 1 3
M/B Placement
No Label Description No Label Description
1 CLR_CMOS Clear CMOS header and jumper 13 ESATA External SATA
2 Rear_USB2 Rear USB ports 14 MIC IN Audio mic-in connector
3 Rear_USB1 Rear USB ports 15 Line out Audio line-out connector
4 LAN CONN Lan connector 16 Buzzer Buzzer,Transductor,5V,40mA,2W,
5 SYS_FAN System fan header 17 Card reader CONN,Flash Memory Card
6 HDMI HDMI connector 18 SPDIF SPDIF header
7 VGA VGA connector 19 Fron t Panel Front Panel header
8 DCIN CONN 19V DC power in connector 20 BAT header Battery header
9 MiniPCIE miniPCIE connector 21 SODIMM1 CONN,DIMM,DDR II,SMD-200
10 CPU IC,INTEL, Atom N330 22 SODIMM0 CONN,SO-DIMM,DDR II,SMD-200
11 SATA HDD SATA HDD connector 23 MCP7A IC,NVIDIA,MCP7A-ION-B2
12 SPI ROM SPI ROM socket
4 Chapter 1
Block Diagram
Chapter 1 5
System Components
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No. Component
1 e-SATA port
2 Microphone-in jack
3 Headphone/Speaker-out/line-out jack
4 Media card reader (4 in 1: XD/SD/MMC/MS)
5SPDIF
6 Acer Logo
7 USB 2.0 port
8 Power Button
9 USB 2.0 port
6 Chapter 1
Rear Panel
No. Component
1 4 X USB 2.0 port
2 LAN Connector
3 HDMI Connector
4 D-sub Connector
5 DC-in Jack
Chapter 1 7
Power Management Function(ACPI support function)
Device Standby Mode
• Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
• Hard Disk drive goes into Standby mode(for ATA standard interface).
• Disable V-sync to control the VESA DPMS monitor.
• Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
• Resume recovery time 3-5sec.
Global Standby Mode
• Global power management timer(2-120minutes,time step=10minute).
• Hard disk drive goes into Standby mode(for A TA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
• Resume recovery time :7-10sec
Suspend Mode
• Independent power management timer(2-120minutes,time step=10minute)o r pushing extern switch
button.
• CPU goes into SMM
• CPU asserts STPCLK# and goes into the Stop Grant State.
• LED on panel turns amber colour.
• Hard disk drive goes into SLEEP mode (for ATA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Ultra I/O and VGA chip go into power saving mode.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
• Return to original state by pushing external switch button,modem ring inand USB keyboard for ACPI
mode.
ACPI
• ACPI specification 1.0b
• S0,S1,S2 and S5 sleep state support.
• On board device power management support.
• On board device configuration support.
8 Chapter 1
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
q When changing the system configuration settings
q When redefining the communication ports to prevent any conflicts
q When modifying the power management configuration
q When changing the password or making other changes to the security setup
q When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter 2 9
Entering CMOS setup
1. Turn on the server and the monitor.
If the server is already turned on, close all open applications, then restart the server.
2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
q Left and Right arrow keys – Move between selections on the menu bar.
q Up and Down arrow keys – Move the cursor to the field you want.
q PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
q Home – Move the cursor to the first page of a multiple page menu.
q End – Move the cursor to the last page of a multiple page menu.
q + and - keys – Select a value for the currently selected field (only if it is user-confi g u r ab l e ). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
q Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
q Esc – If you press this key:
q On one of the primary menu screens, the Exit menu displays.
q On a submenu screen, the previous screen displays.
q When you are making selections from a pop-up menu, closes the pop-up without making a
selection.
q F1 – Display the General Help panel.
q F6 – Press to load optimized default system values.
q F7 – Press to load fail-safe default system values.
q F10 – Save changes made the Setup and close the utility.
10 Chapter 2
Setup Utility Menus
The Setup Main menu includes the following main setup categories.
Parameter Description
Product Information This page shows the relevant information of the main board
Standard CMOS Features This setup page includes all the items in standard compatible BIOS
Advance BIOS Features CMOS This setup page includes all the items of Award special enhanced features
Advanced Chipset Features This setup page includes all advanced chipset features
Integrated Peripherals This setup page includes all onboard peripherals
Power Management Setup This setup page includes all the items of Green function features
PC Health Status This setup page is the System auto detect Temperature, voltage, and fan speed
Frequency/Voltage Control This setup page is the System Frequency setup
BIOS Security Features Change, set or disable password. It allows you to limit access to the System
Load Default Setting Load Default Setting indicates the value of the system parameters which the system would
be in best performance configuration
Save & Exit Setup Save CMOS value settings to CMOS and exit setup
Exit Without Saving Abandon all CMOS value changes and exit setup
In the descriptive table following each of the menu screenshots, settin gs in boldface are the default and
suggested settings.
Chapter 2 11
Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
Parameter Description
Processor Type Type of CPU installed on the system.
Processor Speed Speed of the CPU installed on the system.
System Memory Total size of system memory installed on the system.
Product Name Product name of the system.
System Serial Number Serial number of the system.
System BIOS Version Version number of the BIOS setup utility.
BIOS Release Date Date when the BIOS setup utility was released
Asset Tag Number Asset tag number of this system.
12 Chapter 2
Standard CMOS Features
Parameter Description Option
System Date Set the date following the weekday-month-day-year format.
System Time Set the system time following the hour-minute-second format.
AHCI Port 0/1 Press Enter to view detailed device information.
Halt On Determines whether the system will stop for an error during the POST. All, But Keyboard
No Errors
All Errors
Chapter 2 13
Advanced BIOS Feature
Parameter Description Option
Quick Boot Allows you to decrease the time it takes to boot the computer by shortening
or skipping certain standard booting process.
Quiet Boot When enabled, the BIOS splash screen displays during startup.
When disabled, the diagnostic screen displays during startup.
1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices. Hard Disk
Hard Disk Drive Priority Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device
priority sequence from available hard drives.
Optical Disk Drive Priority Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device
priority sequence from available CD/DVD drives.
Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device
priority sequence from available removable drives.
Boot up Num-Lock Selects power on state for Num Lock. On
USB Beep Message Enables or disables BIOS to display error beeps or messages during USB
device enumeration.
Enabled
Disabled
Enabled
Disabled
CD^DVD
Removable
Device
LAN
Off
Disabled
Enabled
14 Chapter 2
Advanced Chipset Features
Parameter Description Option
Intel XD Bit When enabled, the processor disables code execution when a worm
attempts to insert a code in the buffer preventing damage and worm
propagation.
When disabled, the processor forces the Execute Disable (XD) Bit feature
flag to always return to 0.
Hyper Threading
Technology
For Intel platform Enabled
Enabled
Disabled
Disabled
Chapter 2 15
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