The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Page 5
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTEGives additional information related to the current topic.
WARNINGAlerts you to any physical risk or system damage that might result from doing
CAUTIONGives precautionary measures to avoid possible hardware or software
IMPORTANTReminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Page 6
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Page 7
Table of Contents
System Tour 1
Features 1
Block Diagram 4
System Components 5
Front Panel 5
Rear Panel 6
Hardware Specifications and Configurations 7
Power Management Function(ACPI support function) 10
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsoft Windows 7 Home Premium 64-bits
•Microsoft Windows 7 Home Basic 64-bits
•Microsoft Windows 7 Home Premium 32-bits
•Microsoft Windows 7 Home Basic 32-bits
•Linpus X-window mode
•FreeDos
Processor
•Socket Type: Intel Socket T LGA 1156 pin
•Socket Quantity: 1
•Processor Type:
•Intel Lynnfield / Clarkdale
•FMB
•95W + 65W FMB
Chipset
•PCH: Intel H57
•Design Criteria:
•Must meet Intel Lynnfield and Clarkdale platform design guides
•Super I/O: ITE8720
•Should support Intel ASFC
•Should support Intel PECI
PCB
•uATX / 244*244mm / 4 Layers
Memory subsystem
•Socket Type: DDR III connector
•Socket Quantity: 4
•Channel A: slot 0, 1; Channel B: slot 2, 3
•Different colors for slot 0/2 and slot 1/3
•Dual channel support
•Capacity support:
•Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB)
Chapter 11
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•1GB to 16GB Max memory support
•Design Criteria:
• Must meet Intel Lynnfield and Clarkdale Chipset platform design guide
•Connector Pin: standard Intel FPIO pin definition
•Data transfer rate support: USB 2.0/1.1
Extension slot
• Support one PCIe x 16 slot
• Support two PCIe x 1 slots
• Support one PCI slot
Total I/O ports
•1 PS/2 Keyboard port,
•1 PS/2 Mouse port
•1 D-Sub VGA port
•1 HDMI port
•1 RJ45 LAN port
•6 USB ports
•3 ports Audio jack
•One HD headphone output in front bezel
•One MIC-IN in front bezel
•4 * USB H5X2 Header (support 8 ports)
•1 * Front Audio Pannel H5X2 header
•1 * Front Panel IO H7X2 Header for Acer pin define
•1 * H1X4 CPU with SAMRT FAN controller
•1 * H1X3 System with SAMRT FAN controller
•1 * H1X4 SPDIFOUT Header for Acer pin define
•1 * H3X1 Clear CMOS Header (with jumper)
•1 * onboard Buzzer
•2 * H1X2 GPIO header
System BIOS
•16MBits / 2M Bytes
•AMI Kernel with Acer skin
Power supply
•FR 300W/nPFC 300W/PFC 250W/nPFC 250W
Chapter 13
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Block Diagram
4Chapter 1
Page 13
System Components
4
71
3
5
8
6
2
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No.Component
1USB 2.0 ports
2Acer logo
3Optical drive button
4Optical drive button (Removable HDD bay for AM351 bezel)
516 in 1 Card Reader
6Power button
7Headphone/Speaker-out/line-out jack
8Microphone-in jack
Chapter 15
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Rear Panel
4
7
1
11
12
3
14
13
5
10
8
6
9
2
No.Component
1Power connector
2PS2 keyboard port
3HDMI port
4VGA port
5USB 2.0 ports
6Mic-in
7Line-out
8Expansion slot (graphics card and TV tuner card and Mode card)
9Line-in
10USB 2.0 ports
11LAN connector
12System FAN
13PS2 mouse port
14Fan aperture
6Chapter 1
Page 15
Hardware Specifications and Configurations
Processor
ItemSpecification
Processor TypeCPUs which complaint with Intel FSB 800/1066/1333 MHz CPUs
Socket TypeIntel Socket T LGA 1156 pin
Minimum operating speed0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)
BIOS
ItemSpecification
BIOS code programerAMI Kernel with Acer skin
BIOS versionP01-A0
BIOS ROM typeSPI ROM
BIOS ROM size2Mb
Support protocolSMBIOS(DMI)2.4/DMI2.0
Device Boot SupportSupport BBS spec
Slot 11GB,2GB,4G1G ~4GB
Slot 21GB,2GB,4G1G ~4GB
Slot 31GB,2GB,4G1G ~4GB
Slot 41GB,2GB,4G1G ~4GB
Maximum System Memory Supported1G~16GB
System Memory
ItemSpecification
Memory slot number4 slot
Support Memory size per socket1GB/2GB/4GB
Support memory typeDDRIII
Support memory interfaceDDRIII 1066/1333
Support memory voltage1.5V
Support memory module package240-pin DDRIII
Support to parity check featureYes
Support to error correction code (ECC) feature No
Memory module combinationsYou can install memory modules in any combination as long as
they match the above specifications.
Audio Interface
ItemSpecification
Audio controllerPCH: Intel H57
Audio controller typeRealtek ALC662VC-0
Audio channelcodec 5.1
Audio function controlNo
Mono or stereoStereo
CompatibilityThe ALC662VC series support host audio controller from the Intel ICH series
chipset, and also from any other HDA compatible audio controller. With EAX/
Direct Sound 3D/I3DL2/A3D compatibility, and excellent software utilities like
environment sound emulation, multiple bands of software equalizer and
dynamic range control, optional Dolby, Digital Live, DTS CONNECT, and Dolby
Home Theater programs, provides an excellent home entertainment package
and game experience for PC users.
Music synthesizerNo
Sampling rate192KHz (max)
MPU-401 UART supportNo
Microphone/Headphone jackSupported
8Chapter 1
Page 17
SATA Interface
ItemSpecification
SATA controllerPCH: Intel H57
SATA controller resident busPCI bus
Number of SATA channelSATA X 6
Support bootable CD-ROMYES
USB Port
ItemSpecification
Universal HCIUSB 2.0/1.1
USB ClassSupport legacy keyboard for legacy mode
USB Connectors Quantity6 back real ports
4 top bezel ports
2 H5X2 Hedaer
Environmental Requirements
ItemSpecification
Temperature
Operating+5°C ~ +35°C
Non-operating-20 ~ +60°C (Storage package)
Humidity
Operating15% to 80% RH
Non-operating10% to 90% RH
Vibration
Operating (unpacked)5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.
5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.
Power Management
DevicesS1S3S4S5
Power ButtonVVVV
USB Keyboard/MouseVVN/AN/A
PME DisabledDisabledDisabledDisabled
RCTDisabledDisabledDisabledDisabled
WORDisabledDisabledDisabledDisabled
• Devices wake up from S3 should be less than.
• Devices wake up from S5 should be less than 10 seconds.
Chapter 19
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Power Management Function(ACPI support function)
Device Standby Mode
•Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
•Hard Disk drive goes into Standby mode(for ATA standard interface).
•Disable V-sync to control the VESA DPMS monitor.
•Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
•Resume recovery time 3-5sec
Global Standby Mode
• Global power management timer(2-120minutes,time step=10minute).
• Hard disk drive goes into Standby mode(for A TA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
• Resume recovery time :7-10sec
Suspend Mode
• Independent power management timer(2-120minutes,time step=10minute)o r pushing extern switch
button.
• CPU goes into SMM
• CPU asserts STPCLK# and goes into the Stop Grant State.
• LED on panel turns amber colour.
• Hard disk drive goes into SLEEP mode (for ATA standard interface).
• Disable H-sync and V-sync signals to control the VESA DPMS monitor.
• Ultra I/O and VGA chip go into power saving mode.
• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
• Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI
mode.
ACPI
• ACPI specification 1.0b
• S0,S1,S2 and S5 sleep state support.
• On board device power management support.
• On board device configuration support.
10Chapter 1
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Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions .
•When changing the system configuration settings
•When redefining the communication ports to prevent any conflicts
•When modifying the power management configuration
•When changing the password or making other changes to the security setup
•When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
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Entering CMOS setup
1.Turn on the server and the monitor.
If the server is already turned on, close all open applications, then restart the server.
2.During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
•Left and Right arrow keys – Move between selections on the menu bar.
•Up and Down arrow keys – Move the cursor to the field you want.
•PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
•Home – Move the cursor to the first page of a multiple page menu.
•End – Move the cursor to the last page of a multiple page menu.
•+ and - keys – Select a value for the currently selected field (only if it is user-confi g u r ab l e ). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
•Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
•Esc – If you press this key:
•On one of the primary menu screens, the Exit menu displays.
•On a submenu screen, the previous screen displays.
•When you are making selections from a pop-up menu, closes the pop-up without making a
selection.
•F1 – Display the General Help panel.
•F6 – Press to load optimized default system values.
•F7 – Press to load fail-safe default system values.
•F10 – Save changes made the Setup and close the utility.
12Chapter 2
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Setup Utility Menus
The Setup Main menu includes the following main setup categories.
ParameterDescription
Product InformationThis page shows the relevant information of the main board
Standard CMOS FeaturesThis setup page includes all the items in standard compatible BIOS
Advanced BIOS FeaturesThis setup page includes all the items of Award special enhanced features
Advanced Chipset FeaturesThis setup page includes all advanced chipset features
Integrated PeripheralsThis setup page includes all onboard peripherals
Power Management SetupThis setup page includes all the items of Green function features
PC Health StatusThis setup page is the System auto detect Temperature, voltage, and fan speed
Frequency/Voltage ControlThis setup page is the System Frequency setup
BIOS Security FeaturesChange, set or disable password. It allows you to limit access to the System
Load Default SettingLoad Default Setting indicates the value of the system parameters which the system would be
in best performance configuration
Save & Exit SetupSave CMOS value settings to CMOS and exit setup
Exit Without SavingAbandon all CMOS value changes and exit setup
In the descriptive table following each of the menu screenshots, settin gs in boldface are the default and
suggested settings.
Chapter 213
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Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
ParameterDescription
Processor TypeType of CPU installed on the system.
Processor SpeedSpeed of the CPU installed on the system.
System MemoryTotal size of system memory installed on the system.
Product NameProduct name of the system.
System Serial NumberSerial number of the system.
System BIOS VersionVersion number of the BIOS setup utility.
BIOS Release DateDate when the BIOS setup utility was released
Asset Tag NumberAsset tag number of this system.
14Chapter 2
Page 23
Standard CMOS Features
ParameterDescriptionOption
System DateSet the date following the weekday-month-day-year format.
System TimeSet the system time following the hour-minute-second format.
Halt OnDetermines whether the system will stop for an error during the POST. All, But Keyboard
No Errors
All Errors
Chapter 215
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Advanced BIOS Feature
ParameterDescriptionOption
Quick BootAllows you to decrease the time it takes to boot the computer by shortening
or skipping certain standard booting process.
Quiet BootWhen enabled, the BIOS splash screen displays during startup.
When disabled, the diagnostic screen displays during startup.
1st/2nd/3rd/4th Boot DeviceSpecifies the boot order from the available devices.Hard Disk
Hard Disk Drive PriorityPress Enter to access the Hard Disk Drive Priority submenu and specify the boot device
priority sequence from available hard drives.
Optical Disk Drives PriorityPress Enter to access the Optical Disk Drive Priority submenu and specify the boot device
priority sequence from available CD/DVD drives.
Removable Device PriorityPress Enter to access the Removable Device Priority submenu and specify the boot device
priority sequence from available removable drives.
Bootup Num-LockSelects power on state for Num Lock.On
USB Beep MessageEnables or disables BIOS to display error beeps or messages during USB
device enumeration.
Enabled
Disabled
Enabled
Disabled
CD^DVD
Removable
Device
LAN
Off
Disabled
Enabled
16Chapter 2
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Advanced Chipset Features
ParameterDescriptionOption
Intel EISTWhen enabled, this feature allows the OS to reduce power consumption.
When disabled, the system operates at maximum CPU speed.
Intel XD BitWhen enabled, the processor disables code execution when a worm
attempts to insert a code in the buffer preventing damage and worm
propagation.
When disabled, the processor forces the Execute Disable (XD) Bit feature
flag to always return to 0.
Intel VTEnables or disables the Virtualization Technology (VT) availability. If
enabled, a virtual machine manager (VMM) can utilize the additional
hardware virtualization capabilities provided by this technology.
Note: A full reset is required to change the setting.
Memory Hole RemappingEnables or disables remapping of overlapped PCI memory above the total
physical memory.
Video Memory SizeSelect a Video memory size32MB
DVMT Memory SizeSelect a DVMT memory size256MB
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Chapter 217
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Integrated Peripherals
ParameterDescriptionOption
Onboard SATA ControllerEnables or disables the onboard SATA controller. Enabled
Disabled
Onboard SATA ModeSelect an operating mode for the onboard SATA. RAID
Native IDE
Onboard USB ControllerEnables or disables the onboard USB controller. Enabled
Disabled
Legacy USB SupportEnables or disables support for legacy USB devices. Enabled
Disabled
USB Storage EmulationEnables or disables support for legacy USB devices. Enabled
Disabled
Onboard Audio ControllerEnables or disables the onboard audio controller. Enabled
Disabled
Onboard LAN ControllerEnables or disables the onboard LAN controller.Enabled
Disabled
Onboard LAN Option ROMEnables or disables the load of embedded option ROM for onboard
network controller.
Enabled
Disabled
18Chapter 2
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Power Management Setup
ParameterDescriptionOption
ACPI Suspend ModeSelect an ACPI state. S3 (STR)
S1 (POS)
Deep power off modeSelect the Deep power off Mode Enabled
Disabled
Power On by RTC AlarmEnables or Disables to wake up the system by RTC Alarm FunctionEnabled
Disabled
Power On by PCIE DevicesEnables or disables to wake up the system from a power saving mode
through an event on PCI Express device.
Power On by PCI DevicesEnables or disables to wake up the system from a power saving mode
through an event on PCI device.
Wake Up by PS/2 KB/
Mouse
Wake Up by USB KB/
Mouse
Restore On AC Power LossEnables or disables the system to reboot after a power failure or
Enables or disables to wake up the system from a power saving mode
using a PS2 keyboard or mouse.
If enabled, press any key or click the mouse will wake system from S1/
S3 state.
interrupt occurs.
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Power Off
Power On
Last State
Chapter 219
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PC Health Status
ParameterDescriptionOption
Smart FANEnables or disables the smart system fan control function. Enabled
Disabled
20Chapter 2
Page 29
Frequency/Voltage Control
ParameterDescriptionOption
Clock to All DIMM/PCIEnables or disables control the clock to all DIMM/PCIEnabled
Disabled
Spread SpectrumEnables or disables the reduction of the mainboard’s EMI.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.
Enabled
Disabled
Chapter 221
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BIOS Security Features
ParameterDescription
Supervisor Password Indicates the status of the supervisor password.
User Password Indicates the status of the user password.
Change Supervisor
Password
Supervisor password prevents unauthorized access to the BIOS Setup Utility.
Press Enter to change the Supervisor password.
Setting a supervisor password
1.Use the up/down arrow keys to select Change Supervisor Password menu then press Enter.
A password box will appear.
2.Type a password then press Enter.
The password may consist up to six alphanumeric characters (A-Z, a-z, 0-9)
3.Retype the password to verify the first entry then press Enter again.
4.Press F10.
5.Select Yes to save the new password and close the Setup Utility.
Changing the supervisor password
1.Use the up/down arrow keys to select Change Supervisor Password menu then press Enter.
2.Type the original password then press Enter.
3.Type a new password then press Enter.
4.Retype the password to verify the first entry then press Enter again.
5.Press F10.
6.Select Yes to save the new password and close the Setup Utility.
Removing a supervisor password
1.Use the up/down arrow keys to select Change Supervisor Password menu then press Enter.
2.Enter the current password then press Enter.
3.Press Enter twice without entering anything in the password fields.
22Chapter 2
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Load Default Settings
The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup
defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or
other kinds of low-performance components and you choose to load these settings, the system might not
function properly.
Chapter 223
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Save & Exit Setup
The Save & Exit Setup menu allows you to save changes made and close the Setup Utility.
24Chapter 2
Page 33
Exit Without Saving
The Exit Without Saving menu allows you to discard changes made and close the Setup Utility.
Chapter 225
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Chapter 3
System Disassembly
This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance
and troubleshooting.
Disassembly Requirements
To disassemble th e computer, you need the following tools:
•Wrist grounding strap and conductive mat for preventing electrostatic discharge
•Flat-blade screwdriver
•Philips screwdriver
•Hex screwdriver
•Plastic flat-blade screwdriver
•Plastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Chapter 326
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Pre-disassembly Procedure
Before proceeding with the disassembly procedure, perform the steps listed below:
1.Turn off the system and all the peripherals connected to it.
2.Unplug the power cord from the power outlets.
3.Unplug the power cord from the system.
4.Unplug all peripheral cables from the system.
5.Place the system unit on a flat, stable surface.
27Chapter 3
Page 36
Removing the Side Panel
1.Remove the two screws located on the rear edge of the side panel.
2.Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on
the chassis.
3.Lift the side panel away from the server and put it aside for reinstallation later.
Chapter 328
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Removing the Heat Sink Fan Assembly
WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal
or with your hands.
1.disconnect the fan cable from the mainboard.
2.Use a long-nosed screwdriver to loosen the four screws on the heat sink, in the order as shown below.
3.Lift the heat sink fan assembly away from the mainboard.
29Chapter 3
Page 38
Removing the Processor
IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all
important data.
WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling.
1.Release the load lever.
2.Lift the load lever and load plate to the fully open, upright position (1)and (2).
3.Pull out the processor from the socket.
IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the
processor is properly oriented over the socket.
Chapter 330
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Removing the VGA Card
1.Release the Slot cover lock.
2.Remove the screw from chassis.
3.Disconnect the power cables from the VGA card.
4.One finger Press the clip and the same time Gently pull the card to remove it from the mainboard.
31Chapter 3
Page 40
Removing the TV Card
1.Gently pull the TV card to remove it from the mainboard.
Removing the Mode Card
1.Gently pull the Mode card to remove it from the mainboard.
Chapter 332
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Removing the Hard Disk Drive
1.Disconnect the data and power cables from the rear of the optical drive and the mainboard.
2.Remove the HDD bracket
a.Remove the screw that secures the HDD bracket to the ODD bracket.
b.Lift the bracket up and turn it over.
33Chapter 3
Page 42
3.Remove the HDD module
a. Remove the eight screws secure the HDD module to the HDD bracket.
b.Slide the HDD out of the bracket.
Chapter 334
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Removing the Front Bezel
1.Remove the side panel. Refer to the previous section for instructions.
2.Disconnect the LED cable.
3.Release the front bezel from the chassis interior.
4.Pull the bezel away from the chassis.
35Chapter 3
Page 44
Removing the Optical Drive
Da t a c a b l e
Power cabl e
1.Disconnect the data and power cables from the rear of the optical drive.
2.Remove Four screw from the optical drive.
3.Pull the drive out of the drive.
Chapter 336
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Removing Real USB Board
1.Remove USB cable
2.Release the screw of real usb.
3.Remove the real usb board.
37Chapter 3
Page 46
Removing Cables
ODD Ca b l e
Powe- Led Cabl e
HDD Ca bl e
1.Remove power switch and LED cables from slot of M/B
2.Remove HDD Data and ODD Data cables from slot of M/B.
3.Remove USB1/2/3 cable from M/B.
4.Remove FIO cable and Audio cable from M/B
Chapter 338
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Remove System FAN
1.Remove System FAN cable from M/B.
2.Release four screws according to the following picture.
3.Take off the system fan from chassis.
39Chapter 3
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Removing the Power Supply
1.Disconnect the 24-pin and 4-pin power supply cables from the mainboard.
2.Remove the four screw that secures the power supply to the chassis.
3.Lift the power supply module out of the chassis.
Chapter 340
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Removing the Memory Modules
IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all
important data.
1.Press the holding clips on both sides of the DIMM slot outward to release the DIMM.
2.Gently pull the DIMM upward to pull it away from the M/B.
41Chapter 3
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Removing the removable HDD bay
1.Remove the HDD rail
2.Remove the screws that secure the HDD bay.
3.Remove the HDD bay.
Chapter 342
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Removing the Mainboard
1.Remove the eight screws that secure the mainboard to the chassis.
2.Lift the board from the chassis.
Note:Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image
shows. Please detach the Circuit boards and follow local regulations for disposal.
43Chapter 3
Page 52
3.Punching in IO Shield then you can remove it.
4.Remove the RTC battery.
Note:RTC battery has been highlighted with the yellow circle as above image shows.Please
detach the RTC battery and follow local regulations for disposal.
Chapter 344
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Chapter 4
System Troubleshooting
This chapter provides instructions on how to troubleshoot system hardware problems.
Hardware Diagnostic Procedure
IMPORTANT:The di agnostic tests described in this chapter are only intended to test Acer products. Non-
Acerproducts, prototype cards, or modified options can give false errors and invalid
systemresponses.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating
thesame operation.
3.Refer to “Power System check” and “Beep Codes” to determine which corrective action to perform.
Chapter 445
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System Check Procedures
Power System Check
If the system will power on, skip this section. Refer to System External Inspection.
If the system will not power on, do the following:
•Check if the power cable is properly connected to the system and AC source.
•Check if the voltage selector switchis set to the correct voltage setting.
System External Inspection
1.Inspect the LED indicators on the front panel, which can indicate the malfunction.
2.Make sure that air flow is not blocked.
3.Make sure nothing in the system is making contact that could short out power.
4.If the problem is not evident, continue with System Internal Inspection.
System Internal Inspection
1.Turn off the system and all the peripherals connected to it.
2.Unplug the power cord from the power outlets.
3.Unplug the power cord from the system.
4.Unplug all peripheral cables from the system.
5.Place the system unit on a flat, stable surface.
6.Remove the system covers.For instructions on removing system covers, refer to “System Disassembly”.
7.Verify that components are properly seated.
8.Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate
connectors.
9.Verify that all components are Acer-qualified and supported.
10. Replace the system covers.
11. Power on the system.
12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event
logs during the system startup.
46Chapter 4
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Beep Codes
Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used
when an error occurs before the system video has been initialized. Beep codes will be generated by the
system board speaker, commonly referred to as the PC speaker.
AMIBIOS displays the checkpoints in the bottom right corner of the screen during POST. This display method
is limited, since it only displays checkpoints that occur after the video card has been activated.
Not all computers using AMIBIOS enable this feature. In most cases, a checkpoint card is the best tool for
viewing AMIBIOS checkpoints.
Beep SymptomCause and Description
One short beepSystem is ready.
System is OK.
Continuous one long beepMemory not installed or memory error.
One long beep and two short beeps then
A checkpoint is either a byte or word value output to I/O port 80h.The BIOS outputs checkpoints throughout
bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint
sare very useful in aiding software developers or technicians in debugging problems that occur during the preboot process.
Viewing BIOS checkpoints
Viewing all checkpoints generated by the BIOS requires acheckpoint card, also referred to as a POST card or
POST diagnostic card. These are ISA or PCI add-in cards that show the value of I/O port 80h on a LED
display. Checkpoints may appear on the bottom right corner of the screen during POST. This display method
islimited, since it only displays checkpoints thatoccur after the video card has been activated.
Bootblock Initialization Code Checkpoints
The Bootblock initialization code sets up the chipset,memory, and other components before system memory is
available. The following table describes the type of checkpoints that may occur during the bootblock
initialization portion of the BIOS.
NOTE: Please note that checkpoints may differ between different platforms based on system
configuration.Checkpoints may change due to vendor requirements,system chipset or option ROMs
from add-in PCI devices.
CheckpointDescription
Before D0If boot block debugger is enabled, CPU cache-as-RAM functionality is enabled at this point.
Stack will be enabled from this point.
D0Early Boot Strap Processor (BSP) initialization like microcode update, frequency and other
CPU critical initialization. Early chipset initialization is done.
D1Early super I/O initialization is done including RTC and keyboard controller. Serial port is
enabled at this point if needed for debugging. NMI is disabled. Perform keyboard controller
BAT test. Save power-on CPUID value in scratch CMOS. Go to flat mode with 4GB limit and
GA20 enabled.
D2Verify the boot block checksum. System will hang here if checksum is bad.
D3Disable CACHE before memory detection. Execute full memo ry sizing module. If memory
sizing module not executed, start memory refresh and do memory sizing in Boot block code.
Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled.
D4Test base 512KB memory. Adjust policies and cache first 8MB. Set stack.
D5Bootblock code is copied from ROM to lower system memory and control is given to it. BIOS
now executes out of RAM. Copies compressed boot block code to memory in right
segments. Copies BIOS from ROM to RAM for faster access. Performs main BIOS
checksum and updates recovery status accordingly.
D6Both key sequence and OEM specific method is checked to determine if BIOSrecovery is
forced. Main BIOS checksum is tested. If BIOS recovery is necessary,control flows to
checkpoint E0. See Bootblock Recovery Code Checkpoints sectionfor more information.
D7Restore CPUID value back into register. The Bootblock-Runtime interface module is moved
to system memory and control is given to it. Determine whether to execute serial flash.
D8The Runtime module is uncompressed into memory. CPUID information is stored in memory .
D9Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory.
Leaves all RAM below 1MB Read-Write including E000 and F000 shadow areas but closing
SMRAM.
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CheckpointDescription
DARestore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel).
See POST Code Checkpoints section of document for more information.
DC System is waking from ACPI S3 state.
E1-E8 EC-
EE
OEM memory detection/configuration error. This range is reserved for chipset vendors &
system manufacturers. The error associated with this value may be different from one
platform to the next.
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Bootblock Recovery Code Checkpoints
The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur
because the user has forced the update or the BIOS checksum is corrupt. The following table describes the
type of checkpoints that may occur during the Bootblock recovery portion of the BIOS.
NOTE: Checkpoints may differ between different platforms based on system configuration. Checkpoints
maychange due to vendor requirements, system chipset or option ROMs from add-in PCI devices.
CheckpointDescription
E0Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA
controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.
E9Set up flo ppy controller and data. Attempt to read from floppy.
EAEnable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
EBDisable ATAPI hardware. Jump back to checkpoint E9.
EFRead error occurred on media. Jump back to checkpoint EB.
F0Search for pre-defined recovery file name in root directory.
F1Recovery file not found.
F2Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file.
F3Start reading the recovery file cluster by cluster.
F5Disable L1 cache.
FACheck the validity of the recovery file configuration to the current configuration of the flash
part.
FBMake flash write enabled through chipset and OEM specific method. Detect proper flash
part. Verify that the found flash part size equals the recovery file size.
F4The recovery file size does not equal the found flash part size.
FCErase the flash part
FDProgram the flash part.
FFThe flash has been updated successfully. Make flash write disabled. Disable ATAPI
hardware. Restore CPUID value back into register. Give control to F000 ROM at
F000:FFF0h.
50Chapter 4
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BIOS Recovery
1.This function only effects when the BIOS BootBlock section is healthy.
2.Allow to execute recovery function media: FDD / USB storage / ODD.
3.The recovery media to support Boot function is unnecessary.
4.Recovery step as follow:
4-1. Copy the latest BIOS ROM file to the root directory of recovery media.
4-2. Rename the BIOS ROM file to be "AMIBOOT.ROM".
4-3. Insert the recovery device to system and then power on the system.
4-4. Don't do anything during the recovery function to be progress but just only observe the recovery
media has been loading or not.
4-5. If the recovery function run normally, the recovery function will execute 1~3 minutes.
The system will auto reboot after the recovery function finished and please enter the setup menu to load
default after system reboot.
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Jumper and Connector Information
M/B Placement
Chapter 5
Chapter 552
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LABEL COMPONENTS
1. CPU SocketSupports the LGA1156 Intel L ynnfield/Havendale/Clarkdale processors
2. CPU_FANCPU cooling fan connector
3. DIMM1~4 240-Pin DDR3 SDRAM slots(Channel A: DIMM4, DIMM2 Channel B: DIMM3,
DIMM1) * Single Channel Mode: DIMM2 must be populated. * Dual Channel
Mode: DIMM2 and DIMM1 must be populated.
4. GPIO0~1General Purpose I/O Signals
5. ATX1Standard 24-pin ATX power connector
6. SPI_DEBUG SPI debug header-factory use only
7. SATA1~6Serial ATA connectors
8. F_PANELFront panel switch/LED header
9. F_USB3~4Front panel USB headers
10. CLR_CMOSClear CMOS jumper
1 1 . ME_DISABLEME disable jumper
12. F_USB2Front panel USB header
13. F_USB1Front panel USB header(Card Reader)
14. SPDIF_OUT1SPDIF out header
15. F_AUDIO1Fro nt panel audio header
16. PCI132-bit add-on card slots
17. PCIE1X-1~2 PCI Express x1 slot
18. PCIE16X PCI Express x16 slot
19. SYS_FANSystem cooling fan connector
20. ATX_12VAuxiliary 4-pin power connector
53Chapter 5
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Jumper Setting
The section explains how to set jumper for correct configuration of the mainboard.
Setting Jumper
Use the motherboard jumpers to set system configuration options. Jumpers with more Than one pin are
numbered. When setting the jumpers, ensure that the jumper caps are Placed on the correct pins.
Checking Jumper Settings
The following illustration shows the location of the motherboard jumpers. Pin 1 is labeled.
Jumper
CLR_CMOSCLR_CMOS3-pinCLEAR CMOS
ME_DISABLEMEDISABLE
Chapter 554
Type Description
Setting (default)
1-2: NORMAL
2-3: CLEAR
Before clearing the
CMOS, make sure to
turn the system off.
CLR_CMOS
1-2: NORMAL
2-3: MEDISABLE
ME_DISABLE
Page 63
Connecting Optional Devices
Refer to the following for information on connecting the motherboard’s optional devices:
SATA1~6: Serial ATA connectors
These connectors are used to support the new Serial ATA devices for the highest data
transfer rates (3.0 Gb/s), simpler disk drive cabling and easier PC assembly. It eliminates
limitations of the current Parallel ATA interface. But maintains register compatibility
and software compatibility with Parallel ATA.
PinSignal Name?PinSignal Name
1Ground2TX+
3 TX-4 Ground
5 RX-6 RX+
7 Ground--
F_USB1~4: Front Panel USB headers
The motherboard has four USB ports installed on the rear edge I/O port array.
Additionally, some computer cases have USB ports at the front of the case. If you
55Chapter 5
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have this kind of case, use auxiliary USB connector to connect the front-mounted ports to the motherboard.
PinSignal NameFunction
1USBPWR me Front Panel USB Power
2 USBPWR Front Panel USB Power
3 USB_FP_P0-USB Port 0 Negative Signal
4USB_FP_P1-USB Port 1 Negative Signal
5 USB_FP_P0+ USB Port 0 Positive Signal
6USB_FP_P1+ USB Port 1 Positive Signal
7GND Ground
8 GND Ground
9Key No pin
10 USB_FP_OC0 NC
Please make sure that the USB cable has the same pin assignment as indicated
above. A different pin assignment may cause damage or system hang-up.
COM2: Onboard serial port header
Connect a serial port extension bracket to this header to add a second serial port to your system.
PinSignal NameFunction
1 DCD me Data Carrier Detect
2SIN Serial Input
3SOUT UART B Serial Output
4 DTR UART B Data Terminal Ready
5 GNDGround
6 DSR Data Set Ready
7 RTS RART B Request to Send
8 CTS Clear to Send
9RI Ring Indicator
10 NC No pin
SPDIF_OUT1: SPDIF out header
This is an optional header that provides an SPDIF_OUT (Sony/Philips Digital Interface) output to digital
multimedia device through optical fiber or coaxial connector.
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PinSignal NamePinSignal Name
1+5V2KEY
3SPDIF4GND
C_INTRUSION: Chassis detect header
This detects if the chassis cover has been removed. This function needs a chassis equipped with intrusion
This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the Aspire M3910(G)
desktop computer. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise
Authorization).
NOTES:
•When ordering FRU parts, check the most up-to-date information available on your regional web
or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed
Service Guide. For Acer authorized service providers, your Acer office may have a different part
number code from those given in the FRU list of this printed Service Guide. You MUST use the
local FRU list provided by your regional Acer office to order FRU parts for service.
•To scrap or to return the defective parts, follow the local government ordinance or regulations on
how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.
•This document will be updated as more information about the FRU list becomes available.
chapter 660
Page 69
Aspire M3910(G) Exploded Diagram(AM350-ASSY)
NOTE: This section will be updated when more information becomes available.
Lite-on Optical mouse USB SM-9625 with new color AC-MT-018MS.11200.048
Chicony RF2.4 MG-0766 with new silver colorMS.11200.054
Lite-on Optical mouse USB SM-9625S new silver color AC-MT-113 MS.11200.068
Chicony wireless mouse RF2.4 MG-0766 new silver color AC-MT-113 MS.11200.069
FX.10100.004
NI.10200.008
KB
Neosonica Speaker Acer logo /LF /0810 / 9M-20A200-000SP.10600.011
Neosonica speaker USB new silver color AC-MT-113 SP.10600.035
Keyboard LITE-ON SK-9625S USB 104KS Silver US new silver color ACMT-113
Keyboard LITE-ON SK-9625S USB 104KS Silver US new silver color ACMT-113
Keyboard CHICONY KU-0760 USB Standard 104KS Black US w/o eKey KB.USB03.192
Keyboard CHICONY KU-0760 USB Standard 104KS Black US w/o eKey KB.USB03.311
Keyboard LITE-ON SK-9625 USB Standard 104KS Black US w/o eKey KB.USB0B.158
Keyboard LITE-ON SK-9625 USB Standard 104KS Black US w/o eKey KB.USB0B.202
KB.USB0B.203
KB.USB0B.242
Chapter 666
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