ACER Aspire M3900-018 User Manual

Acer

Aspire M3900 Service Guide

PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on this service guide.

Date Chapter Updates

Copyright

Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

iii

Disclaimer

The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.

Conventions

The following conventions are used in this manual:

SCREEN MESSAGES

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from doing

CAUTION Gives precautionary measures to avoid possible hardware or software

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

Denotes actual messages that appear on screen.

or not doing specific actions.

problems.

procedures.

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

System Tour 1

Features 1 Block Diagram 5 System Components 6

Front Panel 6

Rear Panel 7 Hardware Specifications and Configurations 8 Power Management Function(ACPI support function) 11

System Utilities 12

CMOS Setup Utility 12

Entering CMOS setup 12

Navigating Through the Setup Utility 12

Setup Utility Menus 14

System Disassembly 27

Disassembly Requirements 27 Pre-disassembly Procedure 28

Removing the Side Panel 29

Removing the Heat Sink Fan Assembly 30

Removing the Processor 32

Removing the VGA Card 33

Removing the TV Card 34

Removing the Mode Card 35

Removing the Memory Modules 36

Removing the Hard Disk Drive 37

Removing the USB Board of Rear Panel 39

Removing the Front Bezel 41

Removing the Optical Drive 43

Removing the Removable HDD 45

Removing the Power Supply 48

Removing the Card Reader 50

Removing the Mainboard 52

System Troubleshooting 54

Hardware Diagnostic Procedure 54 System Check Procedures 55

Power System Check 55

System External Inspection 55

System Internal Inspection 55 Beep Codes 56 Checkpoints 57 BIOS Recovery 60

Jumper and Connector Information 61

M/B Placement 61 Jumper Setting 63 Setting Jumper 63

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FRU (Field Replaceable Unit) List 68

Aspire M3900 Exploded Diagram(AM350-ASSY) 69 Aspire M3900 Exploded Diagram(AM351-ASSY) 70 Aspire M3900 FRU List 71

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Chapter 1

System Tour

Features

Below is a brief summary of the computer’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the system

depends on the model purchased.

Operating System

• Microsoft Windows Windows 7 Home Premium x64 x86

• Microsoft Windows Windows 7 Home Basic x64 x86

• Linpus Linux x-Window mode

• Free Dos

Processor

• Socket Type: IntelR Socket T LGA 775 pin

• Socket Quantity: 1

• Processor Type:

• CPUs which compliant with Intel FSB 800/1066/1333 MHz CPUs

• FMB

• 95W FMB

• VRD 11.1

Chipset

• PCH:Intel G43 + ICH10R

• Design Criteria:

• Should meet Intel G45/G43+ICH10R platform design guide

• Super I/O: ITE8720

• Should support Intel ASFC

• Should support Intel PECI

• Should support SST signal output

PCB

• Max. 244 mm x 244 mm, MicroATX

Memory subsystem

• Socket Type: DDR III connector

• Socket Quantity: 4

• Channel A: slot 0, 1; Channel B: slot 2, 3

• Different colors for slot 0/2 and slot 1/3

• Dual channel support

• Support Intel Flex Memory Mode

• Capacity support:

Chapter 1 1

• 1GB / 2GB DDR III 800/1066/1333 Un-buffered Non-ECC DIMM support

• 1GB to 8GB Max memory support

• Design Criteria:

• Should meet Intel G45/G43 Express Chipset platform design guide

• Dual channel should be enabled always when plug-in 2 same memory size DDRIII memory

module

Hard disk

• Support up to two SATA ports

• 3.5", 25.4mm

• Capacity and models are listed on FRU list

Optical disk

• Support two SATA 5.25" standard ODD

• Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite

• Maximum ODD depth to 185mm with bezel

• Models are listed on FRU list

On-Board Graphic solution

• Intel G45/G43 on die graphic solution

• DVMT 5.0 technology support

• Enhanced 3D and Clear Video technology support

• 1 D-sub VGA port on rear

• 1 HDMI port on rear

• Dual View function support

Serial ATA controller

• Slot Type: SATA slot

• Six SATA ports:6

• Storage Type support:

• HDD/CD-ROM/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMultiPlus/Blu-Ray

ODD

Audio

• Chip:HD audio codec ALC888S HD codec 7.1

• Connectors support:

• Rear 6 jack follow HD audio definition

• Audio jacks color coding: should meet Microsoft Windows Logo Program Device Requirements:

Audio-0002

• 2 S/PDIF-out header (1*4) for ALC888S-VC sku

• 1 front panel audio header (2*5)

• S/N ration: 90dB at rear output jack

LAN

• MAC Controller:ICH10R

• PHY:Intel Boazman 82567V PCI-E Giga LAN

2 Chapter 1

USB ports

• Controller: Intel ICH10R

• Ports Quantity: 12

• 4 back panel ports

• On-board: Four 2*5 headers(8 ports)

• 4 ports for front daughter board

• Connector Pin: standard Intel FPIO pin definition

• Data transfer rate support: USB 2.0/1.1

Extension slot

• PCI Express Slot Type: x16

• PCI Express x16 Slot Quantity: 1

• PCI Express Slot Type: x1

• PCI Express x1 Slot Quantity: 1

• PCI Slot Quantity: 2

Total I/O ports

• Rear I/O connectors:

• 1 PS/2 Keyboard port

• 1 PS/2 Mouse port

• 1 D-Sub VGA port

• 1 HDMI VGA port

• 1 RJ45 LAN port

• 1 1394 port

• 4 USB ports

• 7.1 channel phone jack

• On-board connectors:

• 1 LGA 775 CPU socket

• 4 DDRIII memory sockets

• 1 PCI Express x16 slot

• 1 PCI Express x 1 slot

• 2 PCI slot

• 6 SATA2 connectors

• Four 2*5 pin Intel FPIO specification USB pin connectors (follow Intel FPIO standard Specification)

• One 2*5 pin Intel FPIO spec. Microphone In/ Headphone Out pin connectors

• One 4 pin CPU Fan connector

• One 3 pin System FAN connector with linear circuit

• One 24pin + 4pin ATX interface PS3/PS2 SPS connector

• One 2*7 pin front panel IO header

• 1 Jumper for clear CMOS

• One 2*5pin Front Audio header

• 1 SPDIF out header x2

• One 2*5pin 1394 header

• 1 on board buzzer

• 2 reserved 2pin GPIO connector

• 1 3pin ME enable/disable connector (with 1 jumper)

Chapter 1 3

System BIOS

• Type:

• Use SPI Flash

• Size:2MB

• Kernel:AMI Kernel with Acer skin

Power supply

• 500W/300W/250W in stable mode (Acer Assign System Power Unit)

• Design for Intel G43 series chipset compatible system

• Voltage design should be covered +5V, +3.3V, +12V, +5VSB, -12V (attention to 12V output capability)

• Demand for both PFC/Non-PFC solutions (two different quotations are needed)

• Minimum 4 Serial ATA power connector solution shou ld be included (by default)

• Minimum 3 big 4-pin power connector included

• Minimum 1 small 4-pin power connector included

• PFC version will not provide switch selector for 115/230V AC input but it should be universal for Europe

and China

• Non-PFC version should provide switch selector for 115/230V AC input and universal for worldwide

• PS2 style

• EupLot6 support

4 Chapter 1

Block Diagram

Chapter 1 5

System Components

This section is a virtual tour of the system’s interior and exterior components.

Front Panel

No. Component

1 USB 2.0 ports 2 Master optical drive bay door

6 Chapter 1

3 Slave bay door(Optical drive bay for AM350 bezel, Removable

HDD bay for AM351 bezel) 4XD slot 5 Memory Stick / Micro Secur e Digital 6 CF I/II (CompactFlash Type I/II) slot 7 Memory Stick / Memory Stick Pro. 8 Secure Digital / Multi media card 9 Master optical drive button 10 Cosmetic LED 11 Slave optical drive button 12 Power button 13 Headphone/Speaker-out/line-out jack 14 Microphone-in jack

Rear Panel

No. Component

1 Power connector 2 PS2 keyboard port 3VGA port 4 HDMI port 5 USB 2.0 ports 6 Side Surround jack 7 Line-out jack 8 Microphone/speaker-out/line-in jack 9 Expansion slot (graphics card and TV tuner card and Mode card) 10 Center speaker/subwoofer jack 11 Surround rear L/R 12 Line-in jack 13 USB 2.0 ports 14 RJ45 LAN connector 15 1394 Port 16 PS2 mouse port 17 Fan aperture

Chapter 1 7

Hardware Specifications and Configurations

Processor

Item Specification

Processor Type CPUs which complaint with Intel FSB 800/1066/1333 MHz CPUs Socket Type Intel Socket T LGA 1156 pin Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)

BIOS

Item Specification

BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 BIOS ROM type SPI ROM BIOS ROM size 2Mb Support protocol SMBIOS(DMI)2.4/DMI2.0 Device Boot Support Support BBS spec

1st priority:SATA HDD 2nd priority:CD-ROM 3th priority:FDD 4th priority:LAN

5th priority:USB device Support to LS-120 drive YES Support to BIOS boot block feature YES

IOS Hotkey List

Hotkey Function Description

Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.

Main Board Major Chips

Item Specification

North Bridge Intel G43 South Bridge Intel ICH10R Audio controller HD audio codec ALC888S LAN controller ICH10R+82567V SA TA controller Intel ICH10R USB controller Intel ICH10R

8 Chapter 1

Memory Combinations

Slot Memory Total Memory

Slot 1 1GB,2GB 1G ~2GB Slot 2 1GB,2GB 1G ~2GB Slot 3 1GB,2GB 1G ~2GB Slot 4 1GB,2GB 1G ~2GB Maximum System Memory Supported 1G~8GB

System Memory

Item Specification

Memory slot number 4 slot Support Memory size per socket 1GB/2GB Support memory type DDRIII Support memory interface DDR III 800/1066/1333 Support memory voltage 1.5V Support memory module package 240-pin DDRIII Support to parity check feature Yes Support to error correction code (ECC) feature No Memory module combinations You can install memory modules in any combination as long as

they match the above specifications.

Audio Interface

Item Specification

Audio controller Intel ICH10R Audio controller type HD audio codec ALC888S Audio channel codec 7.1 Audio function control No Mono or stereo St ereo Compatibility The ALC888S series support host audio controller from the Intel ICH series

chipset, and also from any other HDA compatible audio controller. With EAX/ Direct Sound 3D/I3DL2/A3D compatibility, and excellent software utilities like environment sound emulation, multiple bands of software equalizer and dynamic range control, optional Dolby, Digital Live, DTS CONNECT, and Dolby Home Theater programs, provides an excellent home entertainment package

and game experience for PC users. Music synthesizer No Sampling rate 192KHz (max) MPU-401 UART support No Microphone/Headphone jack Supported

Chapter 1 9

SATA Interface

Item Specification

SA TA controller Intel ICH10R SATA controller resident bus PCI bus Number of SATA channel SATA X 6 Support bootable CD-ROM YES

USB Port

Item Specification

Universal HCI USB 2.0/1.1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity 4 back real ports

On-board:Four 2*5 headers ( 8 ports)

Environmental Requirements

Item Specification

Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.

5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.

Power Management

Devices S1 S3 S4 S5

Power ButtonVVVV USB Keyboard/Mouse V V N/A N/A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled

• Devices wake up from S3 should be less than.

• Devices wake up from S5 should be less than 10 seconds.

10 Chapter 1

Power Management Function(ACPI support function)

Device Standby Mode

• Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).

• Hard Disk drive goes into Standby mode(for ATA standard interface).

• Disable V-sync to control the VESA DPMS monitor.

• Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.

• Resume recovery time 3-5sec

Global Standby Mode

• Global power management timer(2-120minutes,time step=10minute).

• Hard disk drive goes into Standby mode(for A TA standard interface).

• Disable H-sync and V-sync signals to control the VESA DPMS monitor.

• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard

an mouse for APM mode.

• Resume recovery time :7-10sec

Suspend Mode

• Independent power management timer(2-120minutes,time step=10minute)o r pushing extern switch

button.

• CPU goes into SMM

• CPU asserts STPCLK# and goes into the Stop Grant State.

• LED on panel turns amber colour.

• Hard disk drive goes into SLEEP mode (for ATA standard interface).

• Disable H-sync and V-sync signals to control the VESA DPMS monitor.

• Ultra I/O and VGA chip go into power saving mode.

• Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard

an mouse for APM mode

• Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI

mode.

ACPI

• ACPI specification 1.0b

• S0,S1,S2 and S5 sleep state support.

• On board device power management support.

• On board device configuration support.

Chapter 1 11

Chapter 2

System Utilities

CMOS Setup Utility

CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.

• When changing the system configuration settings

• When redefining the communication ports to prevent any conflicts

• When modifying the power management configuration

• When changing the password or making other changes to the security setup

• When a configuration error is detected by the system and you are prompted ("Run Setup"

message) to make changes to the CMOS setup

NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system

cannot retain configuration values in CMOS. Ask a qualified technician for assistance.

CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off.

Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots immediately after you close the Setup.

NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.

The screenshots used in this guide display default system values. These values may not be the same those found in your system.

Chapter 2 12

Entering CMOS setup

1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server.

2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys

to move between selections on the menu bar.

Navigating Through the Setup Utility

Use the following keys to move around the Setup utility.

• Left and Right arrow keys – Move between selections on the menu bar.

• Up and Down arrow keys – Move the cursor to the field you want.

• PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.

• Home – Move the cursor to the first page of a multiple page menu.

• End – Move the cursor to the last page of a multiple page menu.

• + and - keys – Select a value for the currently selected field (only if it is user-confi g u r ab l e ). Press

these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu.

NOTE: Grayed-out fields are not user-configurable.

• Enter key – Display a submenu screen.

NOTE: Availability of submenu screen is indicated by a (>).

• Esc – If you press this key:

• On one of the primary menu screens, the Exit menu displays.

• On a submenu screen, the previous screen displays.

• When you are making selections from a pop-up menu, closes the pop-up without making a

selection.

• F1 – Display the General Help panel.

• F6 – Press to load optimized default system values.

• F7 – Press to load fail-safe default system values.

• F10 – Save changes made the Setup and close the utility.

13 Chapter 2

Setup Utility Menus

The Setup Main menu includes the following main setup categories.

Parameter Description

Product Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advanced BIOS Features This setup page includes all the items of Award special enhanced features Advanced Chipset Features This setup page includes all advanced chipset features Integrated Peripherals This setup page includes all onboard peripherals Power Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature, voltage, and fan speed Frequency/Voltage Control This setup page is the System Frequency setup BIOS Security Features Change, set or disable password. It allows you to limit access to the System Load Default Setting Load Default Setting indicates the value of the system parameters which the system would be

in best performance configuration Save & Exit Setup Save CMOS value settings to CMOS and exit setup Exit Without Saving Abandon all CMOS value changes and exit setup

In the descriptive table following each of the menu screenshots, settin gs in boldface are the default and suggested settings.

Chapter 2 14

Product Information

The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable.

Parameter Description

Processor Type Type of CPU installed on the system. Processor Speed Speed of the CPU installed on the system. System Memory Total size of system memory installed on the system. Product Name Product name of the system. System Serial Number Serial number of the system. System BIOS Version Version number of the BIOS setup utility. BIOS Release Date Date when the BIOS setup utility was released Asset Tag Number Asset tag number of this system.

15 Chapter 2

Standard CMOS Features

Parameter Description Option

System Date Set the date following the weekday-month-day-year format. System Time Set the system time following the hour-minute-second format. Halt On Determines whether the system will stop for an error during the POST. All, But Keyboard

No Errors All Errors

Chapter 2 16

Advanced BIOS Feature

Parameter Description Option

Quick Boot Allows you to decrease the time it takes to boot the computer by shortening

or skipping certain standard booting process.

Quiet Boot When enabled, the BIOS splash screen displays during startup.

When disabled, the diagnostic screen displays during startup.

1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices. Hard Disk

Hard Disk Drive Priority Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device

priority sequence from available hard drives.

Optical Disk Drives Priority Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device

priority sequence from available CD/DVD drives.

Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device

priority sequence from available removable drives.

Bootup Num-Lock Selects power on state for Num Lock. On

USB Beep Message Enables or disables BIOS to display error beeps or messages during USB

device enumeration.

Enabled

Disabled

Enabled

Disabled

CD^DVD Removable

Device LAN

Off

Disabled

Enabled

17 Chapter 2

+ 58 hidden pages

ACER Aspire M3900-018 User Manual

Aspire M3900 Service Guide

Revision History

Copyright

Disclaimer

Conventions

Table of Contents

System Tour

Features

Audio

Block Diagram

System Components

Front Panel

Rear Panel

Hardware Specifications and Configurations

Power Management Function(ACPI support function)

System Utilities

CMOS Setup Utility

Entering CMOS setup

Navigating Through the Setup Utility

Setup Utility Menus