Acer Altos R720 User Guide

Acer Altos R720 Series

User’s Guide

Acer Altos R720 Series User’s Guide

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims the implied warranties of merchantability or fitness for a particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in the space provided below. The serial number and model number are recorded on the label affixed to your server. All correspondence concerning your unit should include the serial number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of Acer Incorporated.

Acer Altos R720

Model Name :

Part Number:

Purchase Date:

Place of Purchase:

Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.

iii

Notices

FCC notice

Class A equipment

This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

Caution! Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice Canadian users

This device does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled “Digital Apparatus” ICES-003 of the Canadian Deparmment of Communications.

Laser compliance statement

The DVD-ROM drive in this server is a laser product. The optical drive’s classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

Important safety instructions

Read these instructions carefully. Save these instructions for future reference.

1 Follow all warnings and instructions marked on the product.

2 Unplug this product from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

3 Do not use this product near water.

4 Do not place this product on an unstable cart, stand, or table. The product

may fall, causing serious damage to the product.

5 Slots and openings on the back or bottom side of the chassis are provided

for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

6 This product should be operated from the type of power indicated on the

marking label. If you are not sure of the type of power available, consult your dealer or local power company.

7 Do not allow anything to rest on the power cord. Do not locate this

product where persons will walk on the cord.

8 If an extension cord is used with this product, make sure that the total

ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

9 Never push objects of any kind into this product through the chassis slots as

they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.

10 Do not attempt to service this product yourself, as opening or removing

covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel.

11 Unplug this product from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power cord or plug is damaged or frayed

b If liquid has been spilled on the product

c If the product has been exposed to rain or water

d If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

e If the product has been dropped or the chassis has been damaged

f If the product exhibits a distinct change in performance, indicating a

need for service.

12 Replace the battery with the same type as the product's battery we

recommend. Use of another battery type may present a risk of fire or explosion. Refer battery replacement to a qualified service technician.

13 Warning! Batteries may explode if not handled properly. Do not

disassemble or dispose of them in fire. Keep them away from children and dispose of used batteries promptly.

Notices iii

FCC notice iii Laser compliance statement iv

Important safety instructions v

1 System tour 1

Features summary 3 External and internal structure 7

Front bezel 7 Front panel 8 Rear panel 13 Internal components 16

System boards 17

Mainboard 17

Backplane and mid-plane board 19 System diagnostic LEDs 22 System jumpers 23

2 System setup 25

Setting up the system 27

Pre-installation requirements 27 Connecting peripherals 28 Turning on the system 29

Power-on problems 30 Configuring the system OS 31 Turning off the system 32

Contents

3 System upgrade 33

Installation precautions 35

ESD precautions 35

Pre-installation instructions 35

Post-installation instructions 36 Opening the server 37

Unlocking the front bezel 37 Removing and installing the front bezel 38 Removing and installing the top cover 40 Removing and installing the CPU air duct 42 Removing the CPU air dam 44 Removing and installing the air baffles 45 Removing and installing storage devices 48

Removing and installing a hard disk drive 48

viii

Removing and installing a slim-line optical drive 51 Installing and removing a FDD 56 Installing a tape drive 60 Installing a sixth HDD 62

Removing and installing a PCI card 65

Removing and installing the PCI riser assembly 65 Removing and installing the PCI riser board 67

Removing and installing a PCI card 69 Replacing a system fan 72 Upgrading the CPU 74

CPU upgrading guidelines 74 Upgrading the system memory 77

Memory module installation guidelines 77

DDR2 module population order 78 Installing and removing a power supply 81 Removing and installing an ARMC/3 module 84 Removing and installing the SAS mid-plane board 87 Removing and installing the SAS/SATA backplane board 89 Configuring the integrated SAS hardware RAID components 91

Removing and installing the RAID activation key 91

Removing and installing the RAID cache 92

Removing and installing the RAID BBU 94

4 BIOS setup 97

BIOS setup 99 Entering BIOS setup 100 Using the BIOS menus 102

Main 102

Advanced 104

Security 119

Server Management 121

Boot Options 125

Boot Manager 128

Error Manager 129

Exit 130 Upgrading the BIOS 132

5 Troubleshooting 133

Troubleshooting 135

Resetting the system 135

Problems following initial system installation 135

First steps checklist 136 Hardware diagnostic testing 137 Verifying proper operation of key system lights 137 Specific problems and corrective actions 138

Error beep codes 146

BIOS POST error beep codes 146 ARMC/3 module error beep codes 148

Diagnostic POST code LEDs 149

Appendix A: Acer Altos R720

rack installation guide 155

Setting up the system rack 157

System rack installation 159 Vertical mounting hole pattern 160

Installing the system into the rack 161

Appendix B: SAS hardware RAID

configuration 169

Configuring the integrated SAS hardware RAID 171

Index 173

1 System tour

The Acer Altos R720 is a 2U rack optimized server that features single or dual-core Intel Xeon processors, fully buffered DIMMs, integrated SAS RAID, standard-based server management, and server-oriented embedded I/O. Remote monitoring and management functions are also included, providing a new level of user tools for server administration.

This chapter provides a brief overview of the system hardware, including illustrations with component identification.

Features summary

Listed below are the system’s key features:

Processor

• Supports two dual-core Intel® Xeon™ processors 5000 sequence with 2 x 2 MB L2 cache and 1066 MHz or 1333 MHz front side bus speed

• Extended Memory 64-bit Technology

• Enhanced Intel SpeedStep Technology

• Execute Disable Bit Technology

Chipset

• Intel 5000P Memory Controller Hub (north bridge)

• Intel ESB2-E (Enterprise South Bridge) I/O Controller (south bridge)

Memory

• Quad memory channels

• Eight DDR2 FBDIMM (fully buffered DIMM) slots

• Supports 512 MB, 1 GB, and 2 GB DDR2-533/667 MHz FBDIMM

• Memory reliability, availability, serviceability, usability, and manageability (RASUM) features

• Memory error detection and correction

• Memory scrubbing

• Retry on correctable errors

• Memory built-in self test

• x4 SDDC (Single Device Data Correction) for memory error detection and correction

Media storage

• Slim-line IDE CD-ROM drive

• Slim-line 3.5-inch floppy disk drive (optional)

• Supports one to six hot-plug SAS/SATA hard disk drives

• Sixth drive bay can be configured to support either a:

- Hot-plug SAS/SATA hard disk drive

1 System tour

- 3.5-inch half-height tape drive

SAS controller

• LSI SAS 1068 3Gb/s SAS controller

• Supports integrated SAS RAID

• Supports RAID levels 0, 1, 5, 10, and 50

• Requires RAID activation key

• Requires DDR2-400 registered ECC DIMM (mini DIMM) for RAID cache

• Supports RAID BBU (Battery Backup Unit). Available as an upgrade option.

Note: After installing the RAID activation key and RAID cache DIMM, the system BIOS setup allows you to enable the hardware RAID solution. For detailed installation instructions, see “Configuring the integrated SAS hardware RAID components” section on page 91.

You can also install a RAID BBU to improve fault tolerance by enhance by protecting data in the RAID cache in the event of power failure. For more information on how to install a RAID BBU, see “To install the RAID BBU” section on page 95.

Networking

• Intel 82563EB Gigabit controller with dual ports

• Supports Intel I/O Acceleration Technology

PCI I/O

• Low profile riser slot

• Two x8 PCI Express slots (with x4 throughput)

• Full height riser slot

• Option 1: One 64-bits/133 MHz/3.3 V PCI-X slot + Two x8 PCI Express slots (with x4 throughput)

• Option 2: Three 64-bits/133 MHz/3.3 V PCI-X slots

• Option 3: Three 64-bits/66 MHz/100 MHz/133 MHz PCI-X slots

Graphic interface

•ATI® ES1000 video controller with 16MB DDR SDRAM

Baseboard Management Controller

• Integrated BMC

• IPMI (Intelligent Platform Management Interface) 2.0 compliant

• Supports ARMC/3 (Acer Remote Management Card/3) (optional)

Power supply

• Supports one to two 750-watts hot-swap (1+1) redundant power supply modules with dual AC line cord

System fan

• Supports one to six hot-swap redundant system fans

I/O ports

• Front

• VGA/monitor port

•USB 2.0 port

•Rear

• PS/2 keyboard port

• PS/2 mouse port

• Serial port (RJ-45)

• Two Gigabit (10/100/1000 Mbps) LAN ports (RJ-45)

• Server management port (10/100 Mbps) (RJ-45)

• VGA/monitor port

• Two USB 2.0 ports

1 Reserved for remote management of server. This requires installation of an ARMC/3 module.

Operating system and utilities

• Operating system options:

• Microsoft

• Microsoft Windows Server 2003

• Microsoft Windows 2000 Advanced Server

• Red Hat Enterprise Linux 4.0

• Red Hat Enterprise Linux 4.0, EM64T

•SUSE

• SUSE Linux Enterprise Server 9.0, EM64T

• ASM (Acer Server Manager)

• Easy Build

Windows® Server 2003, x64 edition

Linux Enterprise Server 9.0

1 System tour

2 For more information on how to install and use ASM and Easy Build utilities, refer to the manual on the EasyBUILD DVD.

External and internal structure

Front bezel

The front bezel provides an interface for system management via status LED indicators. The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed. A front bezel lock is provided to prevent unauthorized access to hard drives, peripheral devices and the control panel.

Item Icon Component Item Icon Component

A Security keylock E Status/fault indicator

B LAN2 status

indicator

C LAN1 status

indicator

DPower indicator

For details on how to remove the front bezel, see “To remove the front bezel” section on page 38.

F System ID indicator

G HDD (hard disk drive)

activity indicator

Front panel

Item Icon Component Item Icon Component

1 System tour

A Slim-line optical

drive or FDD bay

B Tape drive filler

panel

C Tape drive or Sixth

hot-plug HDD bay

D VGA/monitor port L Reset button

E LAN2 status

indicator

F LAN1 status

indicator

G Power indicator O Power button

H Status/fault

indicator

* The dual purpose drive bay is covered by two filler panels. To configure the drive bay to support a sixth hot-plug SAS HDD see page 62 or a tape drive go to page 60.

I HDD activity

indicator

J System ID indicator

K System ID button

M USB 2.0 ports

N NMI button

P Hot-plug HDD bay

Front panel control button functions

Below table lists the functions of the front panel control buttons.

Item Function

NMI button Puts the server in a halt-state for diagnostic purposes.

Reset button Press to reset the system.

Power button Press to turn the system power on and off.

System ID button Press to turn the system ID LED on and off.

Hot-plug HDD carrier latch

Press to release the carrier lever.

1 System tour

Front panel LED indicators

The illustration below shows the LED indicators available on the control panel and hot-plug HDD.

LED

Item

indicator

Color Status Description

A LAN2

status indicator

B LAN1

status indicator

Green, on Link Link between system and

network.

Green, off Idle

Green, blinking

Green, on Link Link between system and

Green, off Idle

Green, blinking

Active Network access

network.

Active Network access

Item

LED indicator

Color Status Description

CPower/

Sleep indicator

D Status/

fault indicator

Green, off Power off System is not powered on.

Green, on Power on System has power applied to it.

Green, off S4/S5 System is in ACPI S4 or S5 state

Green, blinking

Green, on S0 System is in ACPI S0 state

Green, on Ready System booted and ready.

Green, blinking

Amber, on Critical

S1 System is in ACPI S1 state (sleep

Degraded condition

condition

(power off).

mode).

(legacy power on).

• CPU disabled

• System memory mapped out or disabled by BIOS.

• Non-redundant power supply operation.

• Critical temperature, voltage, or fan threshold crossing.

• Critical power supply failure.

• System unable to power up due to incorrectly installed CPU or incompatible CPU.

• One or more of the drive status fault LEDs are asserted on the hot-swap backplane board.

• System memory uncorrectable ECC error.

• Fatal uncorrectable bus errors.

Item

LED indicator

1 System tour

Color Status Description

D Status/

fault indicator

(cont.)

E HDD

activity indicator

F System ID

indicator

GHot-plug

HDD activity indicator

Amber, blinking

Green, blinking

Green, off No HDD activity.

Blue, on System identification is active.

Blue, off System identification is

Amber, flashing

Amber + Green, alternate flashing

Amber, flashing

Noncritical condition

• Non-critical temperature, voltage, or fan threshold crossing.

• Chassis intrusion

• Change in system memory configuration.

• Change in CPU configuration.

HDD is active.

disabled.

HDD is active.

• HDD is powered on and rebuilding RAID.

• HDD is powered on and is in a fault condition.

HDD is not powered on and is in a fault condition.

Off • No HDD is installed.

• HDD is initiated but has no current activity.

Rear panel

Item Component Item Component

A Low profile PCI expansion

slots

B Full height PCI expansion

slots

C Hot-swap redundant power

supply module

D Hot-swap redundant power

E Power supply module bay

F Server management port

1 The system power can be configured to support non-redundant (1+0) configuration. 2 Reserved for remote management of server. This requires the installation of an ARMC/3 module.

supply module AC input connector

filler panel

(10/100 Mbps) (RJ-45) cover

G Diagnostic POST (power-on

self-test) code indicators

H USB 2.0 ports

I VGA/monitor port

J Gigabit LAN ports (10/100/

1000 Mbps)

K DB9 serial port A

L PS2 keyboard and mouse

ports

1 System tour

Rear panel LED indicators

The illustration below shows the LED indicators located on the rear panel.

Item

A Hot-swap

B Diagnostic

LED indicator

power supply module status indicator

POST code indicators*

Function/ Status

No power Off No AC power to the

AC OK indicator

Fault indicator

Troubleshooting system

Color Description

power supply.

Green, on System has power applied

to it.

Green, blinking

Amber • No AC power.

Amber, blinking

Green/Red/ Amber, on

AC power cord is plugged into an active AC power source.

• Power supply critical event (i.e, failure, fuse blown, fan failed, etc.) causing shutdown

Power supply displays warning event (i.e., high temperature, high power, high current, slow fan, etc.)

Assists in troubleshooting a system hang during POST process.

Identifies the last POST process to be executed.

Item

LED indicator

C System ID

indicator

D System

status/fault indicator

E LAN port

indicators (left)

Function/ Status

Color Description

ID Blue, on System identification is

active.

Blue, off System identification is

disabled.

Ready Green, on System booted and ready.

Degraded Green,

CPU or DIMM disabled.

blinking

Critical condition

Amber, on Critical power supply,

blower, voltage, or temperature failure.

Noncritical condition

Amber, blinking

• Redundant power supply or blower failure.

• Non-critical blower, voltage, and temperature failure.

Speed Green/

10 Mbps connection

Amber, Off

Green, On 100 Mbps connection

Amber, On 1000 Mbps connection

(right) Status Green, On Network link is detected.

Green, Off No network connection.

Green, Blinking

* For more information on how to troubleshoot during a system hang, refer to the Diagnostic POST Code table on page 149.

Transmit or receive activity.

Internal components

Item Component Item Component

A SAS/SATA backplane board F Mainboard

B Air baffles G Memory modules

1 System tour

C Power distribution module H CPU air duct

D Power supply module I System fans

E Riser card assembly J Bridge board

System boards

Mainboard

The mainboard becomes accessible once you open the system. It should look like the figure shown below.

Item Description Item Description

A Rolling BIOS jumper AA USB connector

B Intel ESB2-E I/O Controller BB Control panel board

connector

Item Description Item Description

1 System tour

C Diagnostic POST code

indicators

D Full height riser slot DD SATA 1 connector

E Low profile riser slot EE SATA 2 connector

F USB ports FF SATA 3 connector

G VGA/Monitor port GG SATA 4 connector

H System ID indicator HH SATA 5 connector

I System status indicator II Integrated SATA hardware

J Gigabit LAN1 and LAN 2

ports

K Serial B port KK System recovery settings

L PS2 mouse (top) and

keyboard (bottom) port

M Serial B configuration

jumper

CC SATA 0 connector

RAID activation key connector

JJ ARMC/3 module connector

jumper block

LL Chassis intrusion connector

MM 3-pin IPMB (Intelligent

Platform Management Bus) header

N DIMM slots NN 4-in LCP (Link Control

Protocol)/AUX (Auxiliary) IPMB header

O Intel 5000P MCH OO Serial A header

P CPU socket 1 PP NIC module connector

Q CPU socket 2

R CPU fan 1 connector

S CPU voltage regulator

T CPU fan 2 connector

Item Description Item Description

U Bridge board connector

V IDE optical drive connector

W +12 V CPU power connector

X AC power connector

Y Battery

Z Power supply signal

connector

* Reserved for remote management of server. This requires installation of an ARMC/3 module.

Backplane and mid-plane board

SAS/SATA backplane board

Front view

Item Description Item Description

A Optical drive connector C Control panel connector

B USB connector D SAS/SATA connectors

Rear view

Item Description Item Description

1 System tour

A Flex bay power cable

connector

B Flex bay data cable

connector

CIDE connector

D Backplane power connector

E Mid-plane connectors

+ 156 hidden pages