Acer Altos R5250 User Guide

Acer Altos R5250 Series

User’s Guide

Acer Altos R5250 Series User’s Guide

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims the implied warranties of merchantability or fitness for a particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in the space provided below. The serial number and model number are recorded on the label affixed to your server. All correspondence concerning your unit should include the serial number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of Acer Incorporated.

Model Name : Acer Altos R5250 Series

Part Number: MU.R2800.004

Purchase Date:

Place of Purchase:

Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.

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Notices

FCC declaration of conformity

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The following local manufacturer/importer is responsible for this declaration:

Product: Model number: Name of responsible party: Address of responsible party:

Contact person: Phone number: Fax number:

Server R5250 Acer America Corporation 333 West San Carlos St., San Jose,

CA 95110, U. S. A. Acer Representative 1-254-298-4000 1-254-298-4147

FCC notice

Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement.

Class A equipment

This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice: Canadian users

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Remarque à l'intention des utilisateurs canadiens

Cet appareil numérique de la classe A est conforme a la norme NMB-003 du Canada.

Laser compliance statement

The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

APPAREIL A LASER DE CLASSE 1 PRODUIT LASERATTENTION: RADIATION DU FAISCEAU LASER INVISIBLE EN CAS D'OUVERTURE. EVITTER TOUTE EXPOSITION AUX RAYONS.

LUOKAN 1 LASERLAITE LASER KLASSE 1 VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEÖFFNET NICHT DEM STRAHLL AUSSETZEN.

PRODUCTO LÁSER DE LA CLASE I ADVERTENCIA: RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO. EVITE EXPONERSE A LOS RAYOS.

ADVARSEL: LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN.

VARO: LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE.

VARNING: LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA

SÅTEESEENSTIRRA EJ IN I STRÅLEN.

VARNING: LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I STRÅLEN.

ADVARSEL: LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE INN I STRÅLEN.

Macrovision copyright protection notice

"U.S Patent Nos. 4,631,603; 4,819,098; 4,907,093; 5,315,448; and 6,516,132."

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

CE Declaration of conformity

We,

Acer Computer (Shanghai) Limited

3F, No. 168 Xizang Medium Road, Huangpu District, Shanghai, China

Contact Person: Mr. Easy Lai Tel: 886-2-8691-3089 Fax: 886-2-8691-3120 E-mail: easy_lai@acer.com.tw

Hereby declare that:

Product: Trade name: Model number: SKU number:

Is compliant with the essential requirements and other relevant provisions of the following EC directives, and that all the necessary steps have been taken and are in force to assure that production units of the same product will continue to comply with these requirements.

• EMC Directive 2004/108/EC, amended by conformity with the following harmonized standards:

• EN55022:1998 + A1:2000 + A2:2003, AS/NZS CISPR22:2002, Class A

• EN55024:1998 + A1:2001 + A2:2003

• EN61000-3-2:2000 + A2:2005, Class D

• EN61000-3-3:1995 + A1:2001

• Low Voltage Directive 2006/95/EC as attested by conformity with the following harmonized standard:

• EN60950-1:2001 + A11:2004

• RoHS Directive 2002/95/EC on the Restriction of the Use of certain Hazardous Substances in Electrical and Electronic Equipment

Director, Acer Computer (Shanghai) Limited

Server Acer R5250 R525xx ("x" = 0~9, a~z, A~Z or blank)

Declaration of conformity for EU countries

Hereby, Acer, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Russian regulatory certification compliance

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Information for your safety and comfort

Safety instructions

Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product.

Turning the product off before cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

CAUTION for plug as disconnecting device

Observe the following guidelines when connecting and disconnecting power to the power supply unit:

• Install the power supply unit before connecting the power cord to the AC power outlet.

• Unplug the power cord before removing the power supply unit from the server.

• If the system has multiple sources of power, disconnect power from the system by unplugging all power cords from the power supplies.

CAUTION for accessibility

Be sure that the power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible. When you need to disconnect power to the equipment, be sure to unplug the power cord from the electrical outlet.

Usage warnings

• Do not use this product near water. Never spill liquid of any kind onto or into the product.

• Do not place this product on an unstable cart, stand or table. If the product falls, it could be seriously damaged.

• Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

• Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock.

• To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface.

• Never use it under sporting, exercising, or any vibrating environment which will probably cause unexpected short current or damage rotor devices, hard drives, optical drives, and even exposure risk from lithium battery pack.

Using electrical power

• This product should be operated from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

• Do not allow anything to rest on the power cord. Do not locate this product where people will walk on the cord.

• If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

• Do not overload a power outlet, strip or receptacle by plugging in too many devices. The overall system load must not exceed 80% of the branch circuit rating. If power strips are used, the load should not exceed 80% of the power strip's input rating.

• This product's power supply is equipped with a three-wire grounded plug. The plug only fits in a grounded power outlet. Make sure the power outlet is properly grounded before inserting the power supply plug. Do not insert the plug into a non-grounded power outlet. Contact your electrician for details.

Warning! The grounding pin is a safety feature. Using a power outlet that is not properly grounded may result in electric shock and/or injury.

Note: The grounding pin also provides good protection from

unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product.

• Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, type SPT-2, rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length.

Safe listening

Follow these instructions, suggested by hearing experts,to protect your hearing.

• Gradually increase the volume until you can hear it clearly and comfortably and without distortion.

• After setting the volume level, do not increase it after your ears adjust.

• Limit the amount of time listening to music at high volume.

• Avoid turning up the volume to block out noisy surroundings.

• Turn the volume down if you can't hear people speaking near you.

Product servicing

Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel.

Unplug this product from the wall outlet and refer servicing to qualified service personnel when:

• the power cord or plug is damaged, cut or frayed

• liquid was spilled into the product

• the product was exposed to rain or water

• the product has been dropped or the case has been damaged

• the product exhibits a distinct change in performance, indicating a need for service

• the product does not operate normally after following the operating instructions

Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

Disposal instructions

Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://global.acer.com/about/ sustainability.htm.

Mercury advisory

For projectors or electronic products containing an LCD/CRT monitor or display: Lamp(s) inside this product contain mercury and must be recycled or disposed of according to local, state or federal laws. For more information, contact the Electronic Industries Alliance at http://www.eiae.org. For lamp-specific disposal information, check http://www.lamprecycle.org.

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Tips and information for comfortable use

Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury.

Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis, tenosynovitis or other musculoskeletal disorders. The following symptoms may appear in the hands, wrists, arms, shoulders, neck or back:

• numbness, or a burning or tingling sensation

• aching, soreness or tenderness

• pain, swelling or throbbing

• stiffness or tightness

• coldness or weakness

If you have these symptoms, or any other recurring or persistent discomfort and/or pain related to computer use, consult a physician immediately and inform your company's health and safety department.

The following sections provide tips for more comfortable computer use.

Finding your comfort zone

Find your comfort zone by adjusting the viewing angle of the monitor, using a footrest, or raising your sitting height to achieve maximum comfort. Observe the following tips:

• Refrain from staying too long in one fixed posture.

• Avoid slouching forward and/or leaning backward.

• Stand up and walk around regularly to remove the strain on your leg muscles.

• Take short rests to relax your neck and shoulders.

• Avoid tensing your muscles or shrugging your shoulders.

• Install the external display, keyboard and mouse properly and within comfortable reach.

• If you view your monitor more than your documents, place the display at the center of your desk to minimize neck strain.

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Taking care of your vision

Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following items provide suggestions on how to reduce eyestrain.

•Eyes

• Rest your eyes frequently.

• Give your eyes regular breaks by looking away from the monitor and focusing on a distant point.

• Blink frequently to keep your eyes from drying out.

•Display

• Keep your display clean.

• Keep your head at a higher level than the top edge of the display so your eyes point downward when looking at the middle of the display.

• Adjust the display brightness and/or contrast to a comfortable level for enhanced text readability and graphics clarity.

• Eliminate glare and reflections by: – placing your display in such a way that the side faces the window or

any light source – minimizing room light by using drapes, shades or blinds – using a task light – changing the display's viewing angle – using a glare-reduction filter – using a display visor, such as a piece of cardboard extended from

the display's top front edge

• Avoid adjusting your display to an awkward viewing angle.

• Avoid looking at bright light sources, such as open windows, for extended periods of time.

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Developing good work habits

Develop the following work habits to make your computer use more relaxing and productive:

• Take short breaks regularly and often.

• Perform some stretching exercises.

• Breathe fresh air as often as possible.

• Exercise regularly and maintain a healthy body.

Warning! We do not recommend using the computer on a couch or bed. If this is unavoidable, work for only short periods, take breaks regularly, and do some stretching exercises.

Notices iii

FCC declaration of conformity iii Laser compliance statement v Macrovision copyright protection notice v CE Declaration of conformity vi Declaration of conformity for EU countries vii Russian regulatory certification compliance vii

Information for your safety and comfort viii

Safety instructions viii Tips and information for comfortable use xii

1 System tour 1

System features 3

Performance 3 Mechanical 6 Environmental 6

External and internal structure 7

Front bezel 7 Front panel 8 Rear panel 9 Internal components 10

System boards 11

Mainboard 11 Backplane board 14

System LED indicators 15

Front panel LED indicators 15 Hot-plug HDD LED indicator 16 LAN port LED indicators 16

Contents

2 System setup 17

Setting up the system 19

Pre-installation requirements 19 Connecting peripherals 20 Turning on the system 21

Power-on problems 22 Configuring the system OS 23 Turning off the system 24

3 System upgrade 25

Installation precautions 27

ESD precautions 27

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Pre-installation instructions 28 Post-installation instructions 28

Opening the server 29

Removing and installing the front bezel 29

Removing and installing the top cover 31 Removing and installing the air duct 33 Configuring the storage devices 35

Removing and installing a hard disk drive 35

Installing and removing a slim-line optical drive 38 Replacing a system fan 42 Upgrading the processor 43

Processor upgrading guidelines 43 Upgrading the system memory 47

Memory module population guidelines 47 Installing an expansion card 51 Installing the SAS daughter board 53 Installing an BMC module 55

4 System BIOS 57

BIOS overview 59 Entering BIOS setup 60

BIOS setup primary menus 60

BIOS setup navigation keys 61 Main menu 62 Advanced menu 63

Advanced Processor Options 64

Memory Configuration 66

Advanced Chipset Control 67

PCI Configuration 68

I/O Device Configuration 69

IDE Configuration 70

Boot Configuration 73 Security menu 75

Setting a system password 76

Changing a system password 77

Removing a system password 77 Server menu 78

System Management 79

Console Redirection 80

Event Log Configuration 82 Boot menu 83 Exit menu 84

5 System troubleshooting 85

Resetting the system 87 Initial system startup problems 88 Initial troubleshooting checklist 89 Hardware diagnostic testing 90

Checking the boot-up status 90 Verifying the condition of the storage devices 91 Confirming loading of the operating system 91

Specific problems and corrective actions 92

Appendix A: Server management tools 97

Server management overview 99 RAID configuration utilities 100

Onboard SATA RAID Configuration Utility 100 SAS Daughter Board Configuration Utility 102 SAS RAID Daughter Board Configuration Utility 104

Appendix B: Rack mount configuration 107

Rack installation information 109

System rack installation 111 Vertical mounting hole pattern 112

Installing the system into the rack 113

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Index 121

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1 System tour

The Altos R5250 is a feature-rich server equipped with numerous high performance features to provide easy server set up, remote management, highly reliable shared storage, and handle more demanding database or high transaction applications.

System features

Listed below are the key features of the Acer Altos R5250 server.

Performance

Processor

• Two socket F (1207-pin) AMD processor sockets supporting dualcore/quad-core AMD Opteron™ 2000 series processors

• Up to 2x 512 KB L2 cache and 2 MB/6 MB L3 processor

• Up to 4x 512 KB L2 cache and 2 MB/6 MB L3 processor

• Support for the following AMD technologies:

• Direct Connect Architecture

• Hyper-Transport™ Technology

• AMD64 Technology

• AMD Virtualization™ Technology (AMD-V)

• AMD PowerNow™ Technology

• Enhanced virus protection

• AMD CoolCore™ Technology

• Dual Dynamic Power Management (DDPM)

cache for dual-core

cache for quad-core

Chipset

• NVIDIA nForce Professional 3600 media and communication processors (MCPs)

Memory

• Supports up to sixteen DDR2-667 registered ECC modules

• Eight DIMM slots per processor

• Single-processor supports memory capacity of 32 GB

1 The 6 MB L3 cache will be available upon release of the AMD Opteron

“Shanghai” processors.

2 For more information on these AMD technologies, visit the AMD web site at

http://www.amd.com

• Dual-processor supports memory capacity of 64 GB

• Supports dual-channel DDR2 memory per processor

• Supports memory sparing technology

1 System tour

PCI interface

• Full height riser slot

• One PCI Express x16 bus slots

• One PCI-X 133 slot (optional)

• One PCI Express x8 bus slot dedicated to the SAS RAID or SAS daughter board

Video controller

• Integrated XGI Z9s chipset with 16 MB DDR SDRAM

• Optional add-on graphic card support

Networking

• Two Gigabit Ethernet LAN ports (RJ-45)

• TCP Offload Engine (TOE) support

SATA controller

• Embedded SATA2 controller

• Six SATA2 ports

• Supports integrated SATA software RAID levels 0, 1, and 5

Integrated RAID support (optional)

• Supports RAID levels 0 and 1E with installation of a SAS daughter board

• Supports RAID levels 0, 1, 10, and 5 with installation of a SAS RAID daughter board (with iButton)

Media storage

• Slim-line IDE optical drive

• Up to three 3.5-inch hot-plug SAS/SATA2 hard disk drives

I/O ports

• Two front USB 2.0 ports

• PS/2 keyboard port

•PS/2 mouse port

• Monitor port

• Two rear USB 2.0 ports

• Two Ethernet ports (RJ-45)

• Serial port

Power supply and system fan

• 650-watts power supply

• Up to six dual rotor easy-swap system fans

Hardware monitoring

• Winbond W83792D hardware monitoring IC for voltage, temperature, and fan speed detection

• LED indicators for constant monitoring of basic system function

Server management

• Baseboard Management Controller (BMC) module

• Intelligent Platform Management Interface (IPMI) 2.0 compliant

• In-band and out-band server management

Operating system and management utilities

• Operating system options:

• Microsoft

•Red Hat

•SUSE

• Management utilities

•Acer EasyBUILD

Windows® Server 2003

Windows® Server 2003, x64 Edition

Enterprise Linux® 5.0

Enterprise Linux® 5.0, EM64T

Linux® Enterprise Server 10.0

Linux® Enterprise Server 10.0, EM64T

3 For more information on how to install and use ASM and EasyBUILD utilities,

refer to the manual on the EasyBUILD DVD.

• Acer Server Management (ASM) 8.0

• Acer eBusiness Value Pack (optional)

• Acer eBusiness ValueSTOR (optional)

1 System tour

Mechanical

Chassis

• Tool-less chassis design for easy hardware access and configuration

• Rack-mount (1U, tray-less) setup option

• Weight: 16.8 kg (37.04 lbs)

• Dimensions

• Height: 43.2 mm (1.70 in)

• Depth: 430.2 mm (16.94 in)

• Width: 677.6 mm (26.68 in)

Environmental

• Temperature

• Operating: +10° to +35°C with the maximum rate of change not to exceed 10° per hour.

• Non-operating: -40° to +70°C

• Humidity, non-operating : 90%, non-condensing @ 35°C

• Vibration, operating: Half sine, 2g peak, 11 m/sec

• System cooling: 2081.5 BTU/hour

External and internal structure

Front bezel

The front bezel provides an interface for system management via status LED indicators. The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed.

The front bezel is removable to allow access to the server’s hard drives, peripheral device, and control panel. For details on how to remove the front bezel, see “To remove the front bezel” section on page 29.

Front panel

Item Icon Component

A Slim-line optical drive

B 3.5” hot-plug HDD bays

C USB ports

D Non-maskable interrupt (NMI) button

Puts the server in a halt-state for diagnostic purposes and allows you to issue a non-maskable interrupt.

NMI

1 System tour

GEF

E, F LAN port 1 and 2 connection indicators

G HDD activity indicator

H Status/fault indicator

I System ID button

Toggles the front panel ID LED and the mainboard system ID LED on and off. The mainboard system ID LED is visible through the rear of the chassis and allows you to locate the server you’re working on from behind a rack of servers.

J Power/sleep button

Toggles the system power on and off. This button also functions as a sleep button if enabled by an ACPIcompliant operating system.

Rear panel

B C

D H I

Item Component

A Power supply module

B Power supply cooling fan

CPS2 mouse port

D PS2 keyboard port

E Serial port

F Monitor port

G USB 2.0 ports

H Gigabit LAN ports (10/100/1000 Mbps)

I System ID button

JPCI slot cover

Internal components

Item Component

A System fan modules

1 System tour

B SAS RAID or SAS daughter board slot

C PCI riser card

D Air duct

E Power supply

System boards

Mainboard

The mainboard becomes accessible once you open the system. It should look like the figure shown below.

1 2 5

0 3 4

No. Code Description

1 KB_MS1 Top: PS/2 mouse port

Bottom: PS/2 keyboard port

2 COMA1 Serial port

3 VGA1 Monitor port

4 R_USB1 USB 2.0 ports

5 GLAN1 Gigabit LAN port 1

6 GLAN2 Gigabit LAN port 2

7 SW1 ID switch

1 System tour

8 DIMM C1 - C4

DIMM D1 - D4

9 CPU2 Processor 2 socket

10 ATX, 12V1 8-pin ATX power connector

11 CPU2_FAN Processor 2 HSF cable connector

12 ATX_L1 24-pin ATX power connector

13 DIMM A1 - A4

DIMM B1 - B4

14 CPU1 Processor 1 socket

15 CPU1_FAN Processor 1 HSF cable connector

16 CLR_CMOS Clear CMOS jumper

17 BATTERY1 CMOS battery

18 U46 Winbond W83792D hardware monitoring IC

19 IDE1 IDE cable connector

DDR2 sockets for processor 2

DDR2 sockets for processor 1

Close 1-2 – Normal CMOS settings (default) Close 2-3 – Clear CMOS

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