Acer Altos R510 User Manual

Acer Altos R510 Series

User’s Guide

Acer Altos R510 User’s Guide

1st Issue: December 2004

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes no representations or warranties, either expressed or implied, with respect to the contents herein and specifically disclaims the implied warranties of merchantability or fitness for a particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in the space provided below. The serial number and model number are recorded on the label affixed to your computer. All correspondence concerning your unit should include the serial number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of Acer Incorporated.

Series

Model Number : _________________________________

Serial Number: ___________________________________

Purchase Date: ___________________________________

Place of Purchase: ________________________________

Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.

iii

Notices

FCC notice

Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement.

Class A equipment

This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

Caution: Changes or modifications not expressly approved by

the manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Canadian users

This Class A/Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Laser compliance statement

The CD-ROM drive in this server is a laser product. The CD-ROM drive’s classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

Important safety instructions

Read these instructions carefully. Save these instructions for future reference.

1 Follow all warnings and instructions marked on the product.

2 Unplug this product from the wall outlet before cleaning. Do not

use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

3 Do not use this product near water.

4 Do not place this product on an unstable cart, stand, or table. The

product may fall, causing serious damage to the product.

5 Slots and openings on the back or bottom side of the chassis are

provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.

6 This product should be operated from the type of power indicated

on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

7 Do not allow anything to rest on the power cord. Do not locate

this product where persons will walk on the cord.

8 If an extension cord is used with this product, make sure that the

total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

9 Never push objects of any kind into this product through chassis

slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock. Never spill liquid of any kind on the product.

10 Do not attempt to service this product yourself, as opening or

removing covers may expose you to dangerous voltage points or other risks. Refer all servicing to qualified service personnel.

11 Unplug this product from the wall outlet and refer servicing to

qualified service personnel under the following conditions:

a When the power cord or plug is damaged or frayed

b If liquid has been spilled into the product

c If the product has been exposed to rain or water

d If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

e If the product has been dropped or the cabinet has been

damaged

f If the product exhibits a distinct change in performance,

indicating a need for service.

12 Replace the battery with the same type as the product's battery we

recommend. Use of another battery may present a risk of fire or explosion. Refer battery replacement to a qualified service technician.

13 Warning! Batteries may explode if not handled properly. Do not

disassemble or dispose of them in fire. Keep them away from children and dispose of used batteries promptly.

14 Use only the proper type of power supply cord set (provided in

your accessories box) for this unit. It should be a detachable type: UL listed/CSA certified, type SPT-2, rated 7A 125V minimum, VDE approved or its equivalent. Maximum length is 15 feet (4.6 meters).

Notices iii

FCC notice iii Class A equipment iii Shielded cables iii Peripheral devices iv Use conditions iv Canadian users iv Laser compliance statement iv

Important safety instructions v

1 System information 1

Product briefing 3

Processor 3 Memory subsystem 3 Storage 4 Graphics interface 4 Networking 4

I/O ports 4 Caring features 5 Product specification summary 6

2 System tour 7

System board 9

Connector and Header Locations 9

Configuration Jumpers 11

Serial Port Configuration Jumper 12

BIOS Select Jumper 13

Back Panel Connectors 14

External and internal structure 16

Front view (with bezel) 16 Front view (w/o bezel) 16

Front panel 17

Front Panel LED and Buttons description 17 Control Button Functions 18

LED Indicator Status 18 Rear view 20 Optional Peripherals 21 Internal components 22

Contents

3 Getting Started 23

Setting up the system 25

Preinstallation requirements 25

Selecting a site 25 Checking the package contents 25

System startup 26

Turning on the system 26 Turning off the system 26 Power-on problems 27

4 Configuring the system 29

Upgrading the system 31

Installation precautions 31

ESD precautions 31 Preinstallation instructions 31 Post-installation instructions 32

Opening the server 33

Before opening the server 33 Removing the Chassis Cover 33 Installing the Chassis Cover 35

Removing and Installing the Front Bezel 36

Removing the Front Bezel 36 Installing the Front Bezel 36

Removing and Installing the Processor Air Duct 37

Removing the Processor Air Duct 37 Installing the Processor Air Duct 37

Removing and Installing the Air Baffle 38

Removing the Air Baffle 38 Installing the Air Baffle 40

Installing and Removing a Hard Disk Drive 41

Installing a Fixed SATA Hard Disk Drive 41 Removing a Fixed SATA Hard Disk Drive 46

Installing a SATA or SCSI Hot-swap Hard Disk Drive 48

Removing a SATA or SCSI Hot-swap Hard Disk Drive 50

Installing or Removing a Floppy Drive 52

Installing a Floppy Drive into Slimline Bay (Backplane Installed)52 Removing a Floppy Drive from the Slimline Bay (Backplane Installed) 55 Installing a Floppy Drive into Slimline Bay (No Backplane Installed) 55 Removing a Floppy Drive from the Slimline Bay (No Backplane Installed) 60 Installing a Floppy Drive into the Converted Hard Drive Bay (Backplane Installed) 61 Removing a Floppy Drive from the Converted Hard Drive Bay64

Installing or Removing a DVD/CD-RW or CD-ROM Drive 66

Installing a DVD/CD-RW or CD-ROM Drive into Slimline Bay (Backplane Installed) 66 Removing a DVD/CD-RW or CD-ROM Drive from the Slimline Bay (Backplane Installed) 68 Installing DVD/CD-RW or CD-ROM Drive into Slimline Bay (No Backplane Installed) 69

Installing and Removing a PCI Riser Connector 72

Installing a PCI Riser Connector 72 Removing a PCI Riser Connector 74

Installing and Removing a PCI Add-in Card 76

Installing a PCI Add-in Card 76 Removing a PCI Add-in Card 77

Installing and Removing the SATA or SCSI Backplane (Optional)79

Removing the SATA or SCSI Backplane 79 Installing the SCSI or SATA Backplane 80

Processor Installation and Upgrade 83

Installing or Replacing the Processor 83 Installing the Processor 83 Installing the Heat Sink(s) 85 Removing a Processor 86

Memory Installations and Upgrade 87

Upgrading the system memory 87 Memory Sparing 89 Installing and Removing Memory 90 Installing DIMMs 90 Removing DIMMs 91

5 BIOS setup 93

Using the BIOS Setup Utility 95

Entering BIOS 95 If You Cannot Access Setup 95 Setup Menus 95 BIOS Setup Utility 96 BIOS Setup Keyboard Command Bar Options 97 Main 99 Advanced 101 Upgrading the BIOS 138

Preparing for the Upgrade 138

Recording the Current BIOS Settings 138

Obtaining the Upgrade 139

Upgrading the BIOS 139 Clearing the Password 139 Clearing the CMOS 140

6 Troubleshooting 143

Resetting the System 145 Problems following Initial System Installation 145 First Steps Checklist 145

Hardware Diagnostic Testing 146

Verifying Proper Operation of Key System Lights147 Confirming Loading of the Operating System 147

Specific Problems and Corrective Actions 147

Power Light Does Not Light 148 No Characters Appear on Screen 148 Characters Are Distorted or Incorrect 149 System Cooling Fans Do Not Rotate Properly 150 Diskette Drive Activity Light Does Not Light 150 CD-ROM Drive or DVD/CD-RW Drive Activity Light Does Not Light 150 Cannot Connect to a Server 151 Problems with Network 151 System Boots when Installing PCI Card 152 Problems with Newly Installed Application Software152 Problems with Application Software that Ran Correctly Earlier 152 Devices are not Recognized under Device Manager (Windows* Operating System) 153 Hard Drive(s) are not recognized 153 Bootable CD-ROM Is Not Detected 154

155

Appendix A: Management software installation157

Installing ASM 159

System requirements 159

ASM Agent 159 ASM Console 159

System setup 159

Installing ASM Agent (Windows version) 159 Installing ASM Console (Windows version) 160 Installing ASM Agent (Linux version) 160

Appendix B: Tool-less rail kit installation 163

Tool-less rail kit installation 165

Setting the Multi-Pin Adapters for Rack Type 165 Installing the Slide Rails into the Rack 166 Installing the Component into the Slide Rails 168

Cable Management ARM installation 169

Required Installation Position of the CMA 170

Installing the CMA on the Slide Rails 171

Placing and Securing Cabling Within the CMA 172 General Safety Information 173

Appendix C: Sensor Table 175

Sensor Table 177

Appendix D: SATA RAID Configuration 179

Configuring the onboard SATA RAID 181

How to enable the onboard SATA RAID function 181

Loading the BIOS default setting 181

Enabling the onboard SATA RAID function 181 How to create RAID 1 volume 181

Enter the onboard SATA RAID Configuration Utility181 Loading onboard SATA RAID default setting 181

Creating RAID 1 volume 182

Initialising RAID Volume 182

Saving and Exiting the Embedded RAID Configuration Utility

183

Index 185

1 System

information

The Acer Altos R510 is a rack optimised dual processor system loaded with features. The system uses next generation technology to offer excellent performance for cost sensitive applications.

Product briefing

This section provides basic information concerning the configuration of your Altos R510 system.

Processor

• Single or dual Intel® XeonTM processors with 800 MHz FSB

• CPU Hyper-Threading

• Supports Extended memory 64bit technology (EM64T)

Memory subsystem

• Six (184 - pin) DIMM slots

• DDR-2 400 MHz registered memory modules supported

• Maximum upgrade - 12 GB

• 2-way memory interleaving supported

• SDDC (Single Device Data Correction) for memory error detection and correction of any number of bit failures in a single x4 memory device

• Memory sparing technology

• When memory sparing is enabled, the spare DIMM will not be detected by OS

• The sparing DIMM will be reserved for standby purposes and cannot be accessed by the system

• Please refer to page116 "Memory Configuration Sub-menu Selections" for more information about configuring the memory sparing in the BIOS Setup utility

Technology support

For example, if six 1GB DIMMs are installed (6 GB memory) only 4GB of memory (in DIMM 1B, 1A, 2B, 2A) can be accessed by the system. Memory in DIMM 3B and DIMM 3A would be reserved as spare DIMMs

Caution! When using multiple memory modules it is recommended that you AVOID using modules from different manufacturers or that run at different speeds from each other.

Warning! Functionality issues may be encountered if mixed memory types are installed on the same server board. DIMM modules of identical type, banking and stacking technology, and vendor should be installed in the Altos R510.

1 System information

Storage

• Slim-type IDE CD-ROM/DVD-ROM drive

• Slim-type 3.5 inch Floppy disk drive (optional)

• Support for three (max) SCSI hard disk drives 146 * 3 = 438GB or three SATA hard disk drives 200 * 3 = 600GB

Warning: If FDD and CD-ROM are installed, R510 would support 2 hard disk drives only.

Graphics interface

• On-board ATI Rage XL video controller with 8MB SDRAM

Networking

• Two Integrated Gigabit Ethernet connections

• Intel 82541PI Gigabit Ethernet LAN controller

• Marvell 88E8050 Gigabit Ethernet LAN Controller

I/O ports

•Front

• One USB 2.0 port

• One SVGA video port

•Rear

• One USB 2.0 port

• Two PS/2 ports (keyboard/mouse)

• Two LAN ports (RJ-45)

• One SVGA video port

Serial ATA ports

• Two SATA ports

Service ID

• Front service ID button

• Front and rear service ID LED

Operating Systems supported

• Microsoft® Windows® Server 2003

• Red Hat Enterprise Linux 4.0

• Novell NetWare 6.5

• SCO Unixware 7.1.4

• SCO OpenServer 5.0.7

RAID (Optional)

• Embedded SATA Software RAID 0,1 supported

Caring features

Part of Acer’s mission, as a company that cares about its end users, is to provide features that make operation, maintenance, and upgrading your system simpler and faster. The Altos R510 is no exception to this rule. The following features and options are provided.

• Cost efficient operation in a value oriented package

• Tool-less design

• Front accessible USB and VGA ports

•Acer EasyBUILD

• Acer Server Manager (ASM) suite of comprehensive management tools

• Flexibility for future expansion

for efficient system setup and installation

1 System information

Product specification summary

Highlighted below are the system’s key features:

• Single or dual Intel Technology

• 800 MHz FSB supports processor speeds from 3.6 GHz and above

•Intel

•Intel® E7320 Memory Controller Hub (MCH)

•Intel® 6300ESB I/O Controller Hub (ICH)

• Supports two PCI riser cards

• Low Profile: One 66/66MHz/3.3V PCI-X slot

• One full height riser slot supporting one of two riser card

• Option 1: One 64-bit/66MHz/3.3V PCI-X slot

• Option 2: One (x4) PCI-Express slot

• Six DIMM sockets supporting DDR-2 400 registered ECC modules

• Media storage

• Optional slim-type 3.5 inch 1.44 MB floppy drive or Optical drive

• Additional media storage capacity

• Support for three 3.5 Inch SATA, or SCSI hard disk drives

• External ports

• PS/2 keyboard and mouse ports • Two LAN (RJ-45) ports

• Two USB ports (1 front, 1 rear) • 2 SVGA video ports (1

E7320 chipset consisting of:

options:

for a maximum memory capacity of 12 GB

XeonTM processor supporting Hyper-Threading

front, 1 rear

• Power supply unit (PSU)

• One 450W power supply

• Chassis Intrusion

• Chassis intrusion switch

• Lock attach point for chassis cover

• Up to five system fans

• Four dual rotor plus one single rotor system fans

• Tool less fan replacement

•LEDs

• Standard Control Panel: NIC1 Activity, NIC2 Activity & Power / Sleep

• System Status LEDs can be viewed with bezel closed

•Service ID

2 System tour

This chapter provides locations of various components and ports and instructions on how to set up the system.

System board

Connector and Header Locations

The mainboard of the R510 becomes accessible once you open the system. The figure below is provided to help you indentify and locate connectors, slots and ports.

A B C E

Z Y X

V U

PON

Item Description

A Serial Port A

B Battery

C Full-height PCI slot

IJL

D Low-profile PCI slot

E Back panel I/O ports

F serial port selection jumper

Item Description

G DIMM sockets (DIMM 1B, 1A, 2B, 2A, 3B, and 3A)

H Processor 1 fan header

I Processor 1 socket

J Processor 2 socket

K Processor 2 fan header

L +12V processor power connector

M Fan board connector

N Floppy connector

O PCI fan connector

P IDE connectors

Q 100-pin Floppy/Front Panel/ATA connector

R Main power connector

2 System tour

S 50-pin front panel connector

T 34-pin front panel connector

U Configuration jumpers

V SATA 1 connector

W SATA connector

X Power supply connector

Y OEM RMC connector

Z Power supply connector

AA IDE power connector

BB BIOS Select jumper

CC Chassis intrusion header

Configuration Jumpers

J1H2, J1H3, J1H5

J1H2 Pass Clr

Protect

Erase

J1H3 Rcvr Boot

Recovery Boot

Normal Boot

J1H5 CMOS Clr

BMC Control

Force Erase

Jumper Name

J1H2 Password Clear

J1H3 Recovery Boot

Pins What happens at system reset??

1-2 If these pins are jumpered, administrator and user

passwords will be cleared on the next reset. These pins should not be jumpered for normal operation.

2-3 These pins should be jumpered for normal system

operation

1-2 If these pins are jumpered, the system will attempt

to recover the BIOS by loading the BIOS code into the flash device from a floppy disk. This jumper is typically used when the BIOS has become corrupted. These pins should not be jumpered for normal operation.

2-3 These pins should be jumpered for normal system

operation.

2 System tour

Jumper Name

J15H CMOS Clear

Pins What happens at system reset??

1-2 If these pins are jumpered, the CMOS settings will

be cleared on the next reset. These pins should not be jumpered for normal operation.

2-3 These pins should be jumpered for normal system

operation.

Serial Port Configuration Jumper

J8A3

1-3: DCD to DTR (Defa

2-4: DSR to DTR

TP00944

Pins What happens at system reset??

1-3 Serial port is configured for DCD to DTR (default)

2-4

Serial port is configured for DSR to DTR

BIOS Select Jumper

J1A4

BIOS Select

1-2: Normal Operation (Default)

2-3: Force to Lower Bank

Pins What happens at system reset??

1-2 System is configured for normal operation

2-3

Force BIOS to lower bank

Back Panel Connectors

Item Description

2 System tour

FC D E G HB

TP00943

A PS/2 Mouse port

B PS/2 Keyboard port

C Com Port (RJ-45 connector)

D Gigabit LAN # 1 Port (RJ45)

E Gigabit LAN # 2 Port (RJ45)

F Video Port

G USB port #1

H USB port #2

The NIC LEDs at the right and left of each NIC provide the following

information.

LED Color

Left LED

Right LED

LED State Description

Off No network connection

Solid Amber Network connection in place

Blinking Amber Transmit/receive activity

Off 10 Mbps connection

(if left LED is on or blinking)

Solid Amber 100 Mbps connection

Solid Green 1000 Mbps connection

External and internal structure

Front view (with bezel)

No. Description

A Name Plane

BLEDs

Front view (w/o bezel)

2 System tour

No. Description

A Slimline DVD/CD-RW, CD-ROM or FDD Bay

B 3.5” HDD Bay

Front panel

BA F GEDC

L JK

Front Panel LED and Buttons description

Item Description

A LAN #2 Activity LED

B LAN #1 Activity LED

C Power button

DPower LED

E Hard Drive Activity LED

F System Status LED

G Service ID LED

H Service ID Button

I System Reset Button

JUSB connector

K Recessed NMI Button (Tool Required)

LVGA connector

Control Button Functions

Item Description

2 System tour

Power/ Sleep button

Reset button

ID button Toggles the front panel ID LED and the baseboard ID LED on

NMI button Puts the server in a halt-state for diagnostic purposes.

Toggles the system power on/off. Sleep button for ACPI-compatible operating systems.

Reboots and initializes the system.

and off. The baseboard LED is visible from the rear of the chassis and allows you to locate the server from the rear of a rack of systems.

LED Indicator Status

Item Description

NIC 1 activity LED

NIC 2 activity LED

Power/Sleep LED

Continuous green light indicates a link between the system and the network to which it is connected.

Blinking green light indicates network activity.

Continuous green light indicates the system has power applied to it.

Blinking green indicates the system is in S1 sleep state (see Note )

No light indicates the power is off / is in ACPI S4 or S5 state.

Hard disk drive status LED

System Status LED

Random blinking green light indicates hard disk drive activity (SATA).

No light indicates no hard disk drive activity.

Solid green indicates normal operation Blinking green indicates degraded performance Solid amber indicates a critical or non-recoverable condition Blinking amber indicates a non-critical condition No light indicates POST is running or the system is off (see

Note 1)

+ 168 hidden pages