The information in this guide is subject to change without notice. Acer Incorporated
makes no representations or warranties, either expressed or implied, with respect to t he
contents hereof and specifically disclaims any warranties of merchantability or fitness for
any particular purpose. Any Acer Incorporated software described in this manual is sold
or licensed “as is”. Should the program s prove defective following their purc ha se, the
buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of
all necessary servicing, repair, and any incidental or consequential damages reulting from
any defect in the software.
Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel
Corporation Pentium and Pentium II/III are t ra de marks of Intel Corporation Other brand
and product names are trademarks and/o r regi stered trademarks of their respective
holders.
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Conventions
The following conventions are used in this manual
Screen Messages Denotes actual messages that appear on
screen.
NOTE Give bits and pieces of additional
information related to the current topic.
WARNING Alerts you to any damage that might result
from doing or not doing specific actions.
CAUTION Gives precautionary measures to avoid
possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant
to the accomplishments of procedures.
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Preface
Before using this information and the product it supports, please read the following
general information.
1. This Service Guide provides you with all technical information relating to the BASIC
CONFIGURATION decided for Acer ’s “ gl o ba l” p rod uct offering. To better fit local
market requirements and enha nc e product competitiveness, your regio n al o f fice MAY
have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra
memory capability). These LOCALIZED FEATURES will NOT be covered in this
generic service guide. In such cased, please contact your r e gio nal offices or the
responsible personnel/channel to provide you with further technical details.
2. Please not WHEN ORDER FRU PARTS, that you should check the most up-to-date
information available on your regional web or channel. If, for whatever reason, a part
number change is made, it will not be noted in the printe d Service Guide. For
ACER-AUTHORIZED SERVICE PROVIEDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provide d by you r regional Acer office to order FRU p arts
for repair and service of customer machines.
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WARNING (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of th e FC C Ru les. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates use s an d can radiate radio freque ncy energy, and if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur i n a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determ ine d by tur ning the equipm e nt of f and on, the
user is encouraged to try to correct the i nterf erence by one or more of the following
measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment an d receiver.
3. Connect the equipment int o an outlet on a circuit different from that to which the
receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for h elp.
Notice:
1. The changes or modificatio ns n ot expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
2. Shielded interface cables and AC power cord, if any, must be used in order to comply
with the emission limits.
3. The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modificati on to this equipment. It is the resp onsibility of the user to correct
such interference. As an ENERGY STAR Partner our company has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
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WARNING:
To prevent fire or shock hazard, do not expose the monitor to rain or moisture. Dangerously
high voltages are present inside the monitor. Do not open the cabinet. Refer servicing to
qualified personnel only
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PRECAUTIONS
Do not use the monitor near water, e.g. near a bathtub, washbowl, kitchen sink, laundry tub, swimming pool or in a wet
basement.
Do not place the monitor on an unstable trolley, stand, or table. If the monitor falls, it can injure a person and cause
serious damage to the appliance. User only a trolley or stand recommended by the manufacturer or sold with the
monitor. If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and following
the kit instructions.
Slots and openings in the back and bottom of the cabinet are provide for ventilation. To ensure reliable operation of the
monitor and to protect it from overheating, be sure these openings are not blocked or covered. Do not place the monitor
on a bed, sofa, rug, or similar surface. Do not place the monitor near or over a radiator or heat register. Do not place the
monitor in a bookcase or cabinet unless proper ventilation is provided.
The monitor should be operated only from the type of power source indicated on the label. If you are not sure of the
type of power supplied to your home, consult your dealer or local power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will fit
only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug, have an
electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the safety purpose of
the grounded plug.
Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the
monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
Never push any object into the slot on the monitor cabinet. It could short circuit parts causing a fire or electric shock.
Never spill liquids on the monitor.
Do not attempt to service the monitor yourself; opening or removing covers can expose you to dangerous voltages and
other hazards. Please refer all servicing to qualified service personnel.
To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate configured
receptacles marked between 100-240V AC, Min. 3.5A.
The wall socket shall be installed near the equipment and shall be easily accessible.
SPECIAL NOTES ON LCD MONITORS
The following symptoms are normal with LCD monitor and do not indicated a problem.
NOTES
Due to the nature of the fluorescent light, the screen may flicker during initial use. Turn off the Power Switch and then
turn it on again to make sure the flicker disappears.
You may find slightly uneven brightness on the screen depending on the desktop pattern you use.
The LCD screen has effective pixels of 99.99% or more. It may include blemishes of 0.01% or less such as a missing
pixel or a pixel lit all of the time.
Due to the nature of the LCD screen, an afterimage of the previous screen may remain after switching the image, when
7
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the same image is displayed for hours. In this case, the screen is recovered slowly by changing the image or turning off
the Power Switch for hours.
Common Acknowledge……………………………………………………………
Interface Board Troubleshooting………………………………………………..
QPI PCBA Troubleshooting……………………………………………………….
Chapter 5 Connector Information 40
VGA Connector Pin Assignment…………………………………………………
Chapter 6 FRU (Field Replaceable Unit) 42
Exploded Diagram…………………………………………………………………..
Part List……………………………………………………………………………….
Chapter 7 Schematic Diagram 43
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MONITOR FEATURES
LCD Panel
Signal
Display Color
Dot Clock
Max. Resolution
Plug & Play
EPA ENGERGY STAR ON MODE < 35W
Driving System TFT Color LCD
Size 17”
Pixel pitch 0.264mm (H) x 0.264mm (V)
Viewable angle
Brightness
Contrast Ratio 500:1 (typ.)
Response Time 12ms (typ.)
Video RGB Analog Interface (Analog only model)
Separate Sync. H/V TTL
H-Frequency 31.5KHz to 60.241KHz
V-Frequency 56Hz to 75Hz
1 Three-pronged power cord
2 VGA Cable with blue connector compliance with PC99
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Chapter 2
OPERATION INSTRUCTIONS
Press the power button to turn the monitor on or off. The other control buttons are located on the front of the monitor. By
changing these settings, the picture can be adjusted to your personal preferences.
The power cord should be connected.
Connect the video cable from the monitor to the VGA Card.
Press the power button to turn on the monitor, the power indicator will light up.
Front Panel Control
5 4 3 2 1
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No Symbol Function
1 Power key/LED
2 Menu/Enter
3 >
4 <
5 Auto/Exit
Press this button to turn the monitor on or off
LED Green – Power On mode
LED Orange – Off mode
Activate OSD menu when OSD is off or activate/de-activate adjustment function when
OSD is ON or Exit OSD menu when in Volume Adjust OSD status.
1. Activates the volume control when the OSD is OFF.
2. Navigate through adjustments icons when OSD is ON.
3. Adjust a function when function is activated.
1. Activates the volume control when the OSD is OFF.
2. Navigate through adjustments icons when OSD is ON.
3. Adjust a function when function is activated.
1. When OSD menu is in active status, this button will act as EXIT (exit OSD menu)
2. When OSD menu is in off status, press this button for 2seconds to activate the “Auto
Adjustment” which is used to set the H.Pos., V Pos., Clock and Phase.
NOTES
Do not install the monitor in a location near heat sources such as radiators or air ducts, or in a place subject to direct
sunlight, or excessive dust or mechanical vibration or shock.
Save the original shipping carton and packing materials, as they will come in handy if you ever have to ship your
monitor.
For maximum protection, repackage your monitor as it was originally packed in the factory.
To keep the monitor looking new, periodically clean it with a soft cloth. Stubborn stains may be removed with a cloth
lightly dampened with a mild detergent solution. Never use strong solvents such as thinner, benzene, or abrasive
cleaners, since these will damage the cabinet. As a safety precaution, always unplug the monitor before cleaning it.
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ADJUSTING THE MONITOR
1.) Main OSD Menu
a. Outline
b. Description for OSD
Main
Menu Icon
Sub Menu
Item
Contrast
Brightness
Phase
Sub Menu
Icon
Description
Contrast from digital register 0-100 50
Backlight Adjustment 0-100 100
Adjust picture phase to reduce
Adjustment
Range
0-100 Do auto config
Reset Value
Clock
H. Position
horizontal line noise
Adjust picture clock to reduce
vertical line noise
Adjust picture horizontal
position
21
0-100 Do Auto Config
0-100 Do Auto Config
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V. Position
Warm N/A Recall warm color temp. from
Adjust picture vertical position 0-100 Do Auto Config
N/A N/A
Cool N/A Recall cool color temp. from
EEPROM
N/A N/A
EEPROM
User/Red
User/Green
Red gain from digital register 0-100
Green gain from digital register 0-100
The value which we get after
executing Auto color balance
User/Blue
Blue gain from digital register 0-100
English N/A Set OSD language to English N/A
繁體中文
N/A Set OSD language to Traditional
N/A
Chinese
English
Deutsch N/A Set OSD language to German N/A
Francais N/A Set OSD language to French N/A
Espanol N/A Set OSD language to Spain N/A
Italiano N/A Set OSD language to Italian N/A
簡體中文
N/A Set OSD Language to Simplified
N/A
Chinese
日本語
H. Position
N/A Set OSD language to Japanese N/A
Adjust OSD horizontal position 0-100 50
V. Position
Adjust OSD vertical position 0-100 50
OSD
Timeout
Auto Config N/A Auto adjust the picture’s H/V
Adjust the OSD timeout 0-100 40
N/A N/A
position, clock and phase
Information N/A Show the current input ti ming
N/A N/A
mode’s resolution, H/V
frequency
Reset N/A Memory Recall N/A N/A
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Exit N/A Exit OSD N/A N/A
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2) OSD MESSAGE
a. Outline
b. OSD Message Description
Item Description
No Signal When LCD Monitor power on, but video cable is not connected, will show this
message, then enter power saving.
3) FACTORY MENU
a. How to call out “Factory Menu”
At VGA in, Push “AUTO” & “MENU”, a nd plug AC Power cord in sync..
b. Outline
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HOW TO OPTIMIZE THE DOS-MODE
PLUG AND PLA Y
Plug & Play DDC1/2B Feature
This monitor is equipped with VESA DDC1/2B capabilities according to the VESA DDC STANDARD. It allows the monitor
to inform the host system its identity and, depending on the level of DDC used, communicate additional information about its
display capabilities. The communication channel is defined in two levels, DDC1 and DDC2B.
The DDC1 is a unidirectional data channel from the display to the host that continuously transmits EDID information. The
DDC2B is a bidirectional data channel based on the I
channel.
THIS MONITO WILL APPEAR TO BE NON-FUNCTIONAL IF THERE IS NO VIDEO INPUT SIGNAL. IN
ORDER FOR THIS MONITOR OT OPERATE PROPERLY, THERE MUST BE A VIDEO INPUT SIGNAL.
This monitor meets the Green monitor standards as set by the Video Electronics Standards Association (VESA) and/or the
United States Environmental Protection Agency (EPA) and the Swedish Confederation Employees (NUTEK). This feature is
designed to conserve electrical energy by reducing power consumption when there is no video-input signal present. When
2
C protocol. The host can request EDID information over the DDC2B
there is no video input signal this monitor, following a time-out period, will automatically switch to an OFF mode. This
reduces the monitor’s internal power supply consumption. After the video input signal is restored, full power is restored and
the display is automatically redrawn. The appearance is similar to a “Screen Saver” feature except the display is completely
off. The display is restored by pressing a key on the keyboard, or clicking the mouse.
USING RIGHT POWER CORD
The accessory power cord for the Northern American region is the wallet plug with NEMA 5*15 style and is UL listed and
CSA labeled. The voltage rating for the power cord shall be 125 volts AC.
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MACHINE ASSEMBLY
Chapter 3
This chapter contains step-by-step procedures on how to assemble the monitor for maintenance
and troubleshooting.
NOTE:
1. The screws for the different components vary in size. During the disassembly process, collect the screws with the
corresponding components to avoid mismatch when putting back the components.
2. The monitor surface is susceptible to scratching! Therefore, lay the monitor on a soft surface when mounting or
If you change the M/B, Please re-do “DDC” programmed &”Auto Color balance” If Replace “Power & Inverter board” only, please re-do “Auto color balance”. If you adjust clock and phase, please do it at condition of W i ndows shut down pattern. If you confirm the R.G.B. color is normal or not, please do it under 16-grey scalar pattern. This LCM is analog interface. So if the entire screen is an abnormal color that means the problem
happen in the analog circuit part, if only some scale appears abnormal color that stand the problem
happen in the digital circui t part.
If you check the H/V position, please use the crosshatch pattern. This LCM support 20 timing modes, if the input timing mode is out of specification, the picture
appears abnormally.
“Auto Color Balance”- Press “>” and “<” together and plug in AC power cord at the same time at
VGA cable in.
2. QPI PCBA Troubleshooting
2.1 No Power & Power LED Off
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No power
&LED off
YES
Check primary
rectifier voltage
YES
Check pin3 of IC802
voltage about 1V
YES
Check pin2 of IC802
voltage about 2V
YES
Check pin1 of IC802
voltage is 5.8V
NONO
Check circuit if short
YES
Check
F801, F802,
P801, D801
NO
NO
NO
Check R801,
R805, R822,
R823, R817
Check R803,
R807, R824,
R825
Check R812,
R816, C818
Check IC802,
C805, T801
YES
END
2.2 DC output voltage is unstable
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Output Voltage
Unstable
Check Vbe of 801
below 0.3V
YES
Check reference
voltage
YES
NGNG
Check circuit if short
YES
YES
NGNG
YES
Check Q801,
Q802
Check pinR of IC801
YES
Check R810,
R811
Check ZD801,
ZD802, ZD803,
D803, D805
Check R809,
R814, IC801,
R818
Check feedback
circuit
YES
END
NGNG
Check Vpin3-4 of
IC801 about 6V
YES
Check Vpin1-2 of IC801
about 1V
YES
Check
R809, R814
Check C815,
D806, R812
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2.3Output power is unstable
Unstable power
Check
sampling
Circuit
YES
Check the R pin
voltage of IC803
about 2.5V
YES
Check pin1 of
IC802 voltage is
5.8V
NO
Check R810,
R811,R818
NONO
Check the C pin
voltage of IC803
if 3V
YES
Check
R809, R808,
R814, D809
NO
Check D806,
C815 if short
NO
Change R810,
R811, R818
Change IC803
YES
NO
Check pin3 of
IC802 voltage
about 1V
YES
END
2.4Backlight can’t be turned on
Change
D806,
C815
Change R801,
R805, R822,
R823, R817
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No raster
YES
LED Green?
YES
Backlight can
not be turned on
YES
NO
F501 open
Is there 12Vdc
voltage on pin13 of
IC501?
YES
Is there high-level
voltage on pin8 of
IC501
YES
Check CN501, CN502,
CN503 and CN504?
YES
Is there pulse waveform on pin1,
pin3, pin15 and pin16 of IC501 at the
moment of restart?
NO
NO
NO
NO
Is Ok fuse F501?
Is R526 Ok?
NO
Is Ok IC501?
YES
YES
Check power
supply
Check I/F board
R526 open
Connecting the
output connector
again
U501, U502 fail
NO
YES
Is ok T501, T502?
YES
Check protected
circuit Q501, Q502,
Q503, Q504
END
NO
T501, T502 fail
IC501 fail
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3.Interface Board Troubleshooting
3.1 Black Screen and backlight turn on
Black screen
Check power
supply:pin 1,2 of
CN101
YES
Check pin30,31,35,44
of U105(MCU)
YES
Check reset (pin 10)
of U105
YES
NG
NG
NG
Power fail
Check
FB108,R131,R132,
R133
Check
C150,D102,R137
Check crystal(pin20,21)
waveform of U105
YES
Check CCFL-
Enable(pin3)
of U105
NG
MCU Fail
NG
Check pin5 of
CN101
NG
Check
X101,C154,C155
YESYES
Inverter Fail
Check
R105,R106,R157,
C114,Q103
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3.2 White Screen
White screen
LVDS Cable
Reinsert
NG
Change
LVDSCable
NG
Check VLCD
is 5V
OK
OK
OKOK
Check LVDS
signal
Workmanship
LVDS cable NG
Panel Fail
NG
Check Panel-Enable of
U105(pin2) is low
Check
Q101,Q102,Q107,
R103
END
NG
Check the
HWRESET of
U104 exists
OKOK
Check the pins of
U105
NG
Check RP101
NG
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3.3 Bad Screen
Bad Screen
LVDS Cable
Reinsert
Change LVDS
Cable
OK
Workmanship
NG
OK
LVDS Cable NG
NG
Check Crystal:
NG
pin20,21 of U105 and
pin33,34 of U104
OK
Check the
NG
communication of
U104 andU105
OK
Check the pins of
U104 and U105
3.4 If brightness unifor m, change Inverter or Pane l.
(1).CheckX101,C154,
C155
(2).CheckX102,C126,
C168
Check ALE/RDZ/
WRZ/AD0/AD1/
AD2/AD3/
HWRESET
3.5 If you find the vertical line on the screen, please change panel.
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Exploded Diagram
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Process To Access Factory Mode
Power Off
Press “AUTO"& "MENU"buttons at
the same time
Power On
Release the “AUTO"& "MENU"
buttons
Press “MENU" Button
Press “<" Button
Press “Menu" Button
Enter the factory Mode
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ONNECTOR INFORMATION
VGA Connector (D-Sub 15pin) Pin Assignments
Pin Symbol Pin Symbol Pin Symbol
1 Red 6 Red_GND 11 N.C.
This chapter gives you the FRU (Field Replaceable Unit) listing in global configuration of AL1513. Refer to this chapter
whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
NOTE: Please not WHEN ORDER FRU PARTS, that you should check the most up-to-date information available on your
Chapter 6
regional web or channel (http://aicsl.acer.com.tw/spl/
noted in the printed Service Guide. You MUST use the local FRU list provided by your regional Acer office ot order FRU
parts for repair and service of customer machines.
Note: To scrap or to return the defective parts. You should follow the local government ordinance or regulations on how best
to dispose it, or follow the rules set by your regional Acer office on how to return it.
). For whatever reasons a part number change is made, it will not be