The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear
on screen.
NOTEGives bits and pieces of additional
information related to the current
topic.
WARNINGAlerts you to any damage that might
result from doing or not doing specific
actions.
CAUTIONGives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANTReminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
•UMTS/HSPA at 850/900/1900/2100 MHz and
quad-band GSM/GPRS/EDGE (850/900/1800/
1900 MHz) upgradeable to 7.2 Mb/s HSDPA and
5.7 Mb/s HSUPA
Privacy control
Travelmate 4740Travelmate 4740Z
•BIOS user, supervisor, HDD passwords
•Kensington lock slot
•BIOS user, supervisor, HDD passwords
•Kensington lock slot
Dimensions and weight
Travelmate 4740Travelmate 4740Z
•342 (W) x 245 (D) x 26.3/33.2 (H) mm (13.5 x 9.6 x
1.03/1.31 inches)
•2.2 kg (4.85 lbs.) with 6-cell battery pack
•342 (W) x 245 (D) x 26.3/33.2 (H) mm (13.5 x 9.6 x
1.03/1.31 inches)
•2.2 kg (4.85 lbs.) with 6-cell battery pack
Power subsystem
Travelmate 4740Travelmate 4740Z
•ACPI 3.0 CPU power management standard: supports
Standby and Hibernation power-saving modes
•3-pin 65 W AC adapter:
•108 (W) x 46 (D) x 29.5 (H) mm (4.25 x 1.81 x 1.16
inches)
•225 g (0.49 lbs.) with 180 cm DC cable
•48.8 W 4400 mAh 6-cell Li-ion standard battery pack
•Battery life: 4.0 hours
•ENERGY STAR®
•ACPI 3.0 CPU power management standard: supports
Standby and Hibernation power-saving modes
•3-pin 65 W AC adapter:
•108 (W) x 46 (D) x 29.5 (H) mm (4.25 x 1.81 x 1.16
inches)
•225 g (0.49 lbs.) with 180 cm DC cable
•48.8 W 4400 mAh 6-cell Li-ion standard battery pack
•Battery life: 4.0 hours
•ENERGY STAR®
Chapter 13
Special keys and controls
Travelmate 4740Travelmate 4740Z
•88-/89-/93-key keyboard with inverted "T" cursor layout
•10 function keys, four cursor keys, two Windows®
keys, hotkey controls, embedded numeric keypad,
international language support, independent US dollar
and Euro symbol keys
•Media control keys (printed on keyboard): play/pause,
stop, previous, next
•88-/89-/93-key keyboard with inverted "T" cursor layout
•10 function keys, four cursor keys, two Windows®
keys, hotkey controls, embedded numeric keypad,
international language support, independent US dollar
and Euro symbol keys
•14" HD 1366 x 768 pixel resolution, high-brightness
LED-backlit TFT LCD
•Glare / anti-glare option
•Mercury free, environment friendly
•14" HD 1366 x 768 pixel resolution, high-brightness
LED-backlit TFT LCD
•Glare / anti-glare option
•Mercury free, environment friendly
Graphics
Travelmate 4740GTravelmate 4740ZG
•NVIDIA® GeForce® GT 330M with up to 4091 MB of
TurboCache™ (1024 MB of dedicated DDR3 VRAM, up
to 3067 MB of shared system memory), supporting
NVIDIA® CUDA™, PhysX™, PureVideo® HD
technology, OpenEXR High Dynamic-Range (HDR)
technology, Shader Model 4.0, Microsoft® DirectX®
10.1
•NVIDIA® GeForce® 310M with up to 3579 MB of
TurboCache™ (512 MB of dedicated DDR3 VRAM, up
to 3067 MB of shared system memory), supporting
NVIDIA® CUDA™, PhysX™, PureVideo® HD
technology, OpenEXR High Dynamic-Range (HDR)
technology, Shader Model 4.0, Microsoft® DirectX®
10.1
•NVIDIA® GeForce® GT 330M with up to 4091 MB of
TurboCache™ (1024 MB of dedicated DDR3 VRAM, up
to 3067 MB of shared system memory), supporting
NVIDIA® CUDA™, PhysX™, PureVideo® HD
technology, OpenEXR High Dynamic-Range (HDR)
technology, Shader Model 4.0, Microsoft® DirectX®
10.1
•NVIDIA® GeForce® 310M with up to 3579 MB of
TurboCache™ (512 MB of dedicated DDR3 VRAM, up
to 3067 MB of shared system memory), supporting
NVIDIA® CUDA™, PhysX™, PureVideo® HD
technology, OpenEXR High Dynamic-Range (HDR)
technology, Shader Model 4.0, Microsoft® DirectX®
10.1
6Chapter 1
•Dual independent display support
•16.7 million colors
•External resolution / refresh rates:
•VGA port up to 2048 x 1536: 85 Hz
•HDMI™ port up to 1920 x 1080: 60 Hz
•MPEG-2/DVD decoding
•WMV9 (VC-1) and H.264 (AVC) decoding
•HDMI™ (High-Definition Multimedia Interface) with
HDCP (High-bandwidth Digital Content Protection)
support
•Dual independent display support
•16.7 million colors
•External resolution / refresh rates:
•VGA port up to 2048 x 1536: 85 Hz
•HDMI™ port up to 1920 x 1080: 60 Hz
•MPEG-2/DVD decoding
•WMV9 (VC-1) and H.264 (AVC) decoding
•HDMI™ (High-Definition Multimedia Interface) with
HDCP (High-bandwidth Digital Content Protection)
support
•UMTS/HSPA at 850/900/1900/2100 MHz and
quad-band GSM/GPRS/EDGE (850/900/1800/
1900 MHz) upgradeable to 7.2 Mb/s HSDPA and
5.7 Mb/s HSUPA
Privacy control
Travelmate 4740GTravelmate 4740ZG
•BIOS user, supervisor, HDD passwords
•Kensington lock slot
•BIOS user, supervisor, HDD passwords
•Kensington lock slot
Dimensions and weight
Travelmate 4740GTravelmate 4740ZG
•342 (W) x 245 (D) x 26.3/33.2 (H) mm (13.5 x 9.6 x
1.03/1.31 inches)
•2.2 kg (4.85 lbs.) with 6-cell battery pack
•342 (W) x 245 (D) x 26.3/33.2 (H) mm (13.5 x 9.6 x
1.03/1.31 inches)
•2.2 kg (4.85 lbs.) with 6-cell battery pack
Power subsystem
Travelmate 4740GTravelmate 4740ZG
•ACPI 3.0 CPU power management standard: supports
Standby and Hibernation power-saving modes
•3-pin 90 W AC adapter:
•133 (W) x 59 (D) x 31 (H) mm (5.23 x 2.32 x 1.22
inches)
•390 g (0.86 lbs.) with 180 cm DC cable
•Acer QuicCharge™ technology:
•80% charge in 1 hour
•2-hour rapid charge system-off
•48.8 W 4400 mAh 6-cell Li-ion standard battery pack
•Battery life: 2.7 hours
•ENERGY STAR®
•ACPI 3.0 CPU power management standard: supports
Standby and Hibernation power-saving modes
•3-pin 90 W AC adapter:
•133 (W) x 59 (D) x 31 (H) mm (5.23 x 2.32 x 1.22
inches)
•390 g (0.86 lbs.) with 180 cm DC cable
•Acer QuicCharge™ technology:
•80% charge in 1 hour
•2-hour rapid charge system-off
•48.8 W 4400 mAh 6-cell Li-ion standard battery pack
•Battery life: 2.7 hours
•ENERGY STAR®
8Chapter 1
Special keys and controls
Travelmate 4740GTravelmate 4740ZG
•88-/89-/93-key keyboard with inverted "T" cursor layout
•10 function keys, four cursor keys, two Windows®
keys, hotkey controls, embedded numeric keypad,
international language support, independent US dollar
and Euro symbol keys
•Media control keys (printed on keyboard): play/pause,
stop, previous, next
•88-/89-/93-key keyboard with inverted "T" cursor layout
•10 function keys, four cursor keys, two Windows®
keys, hotkey controls, embedded numeric keypad,
international language support, independent US dollar
and Euro symbol keys
Typical White Luminance (NIT)
also called Brightness
Contrast Ratio500:1
Response Time msec8
Power consumption (W)3.8 - 4.2
Viewing Angle (U/D/R/L)20/45/45/45
Interface1ch LVDS
Supply voltage (V)3.3
Temperature Range( C)
Operating
Storage (shipping)
200 - 220
0 to +50
-40 to +60
Webcam
ItemSpecification
Vendor & model nameChicony
•CH9665SN (CNF9157)
Suyin
•SY9665SN
Liteon
•LT6AASP (09P2BF127)
Resolution1.3 M
DV capabilityYes
Chapter 119
AC Adapter
ItemSpecification
Vendor Delta
•65 W ADP-65JH DB
•90 W ADP-90CD DB
Liteon
•65 W PA-1650-22AC
•90 W PA-1900-34AR
Hipro
•65 W HP-A0652R3B
•90 W HP-A0904A3 B1LF
Input 90 - 264 Vac
Output19 V / 3.42 - 4.74 A
Battery Pack
ItemSpecification
VendorPanasonic/Sanyo/Sony/Simplo
Battery TypeLi-ion
Pack capacity 6-cell 4400 mAh
Number of battery cell6
Package configuration3 cells in series, 2 series in parallel
System Power Management
ACPI modePower Management
Mech. Off (G3)All devices in the system are turned off completely.
Soft Off (G2/S5)OS initiated shutdown. All devices in the system are turned off completely.
Working (G0/S0)Individual devices such as the CPU and hard disc may be power managed in
this state.
Suspend to RAM (S3)•CPU set power down
•VGA Suspend
•PCMCIA Suspend
•Audio Power Down
•Hard Disk Power Down
•CD-ROM Power Down
•Super I/O Low Power mode
Save to Disk (S4)Also called Hibernation Mode. System saves all system states and data onto
the disc prior to power off the whole system.
Physical Specifications
ItemSpecification
Dimension (W×D×H)343mm x 245mm x 26.1 - 32.6mm
Weight< 2.2kg
Environmental Requirements
ItemSpecification
Operating temperature5 to 35 °C (41 to 95 °F)
Operating humidity20% to 80% RH non-condensing
20Chapter 1
Chapter 121
22Chapter 1
Chapter 2
System Utilities
Phoenix SecureCore Setup Utility
Phoenix SecureCore Setup Utility is a hardware configuration program built into your system's Basic Input/
Output System (BIOS). Since most systems are already properly configured and optimized, there is normally
no need to run this utility.
You will need to run this utility under the following conditions:
•When changing the system configuration including:
•Setting the system time and date
•Configuring the hard drives
•Specifying the boot device sequence
•Configuring the power management modes
•Setting up system passwords or making other changes to the security setup
•When a configuration error is detected by the system and you are prompted ("Run Setup" message) to
make changes to the BIOS settings.
IMPORTANT: If you repeatedly receive “Run Setup” messages, the RTC battery located on the mainboard
(RTC1) may be defective. In this case, the system cannot retain configuration values in CMOS.
Replace the RTC battery with a new one.
NOTE: For ease of reading, Phoenix SecureCore Setup Utility will be simply referred to as “Setup” or “Setup
Utility” in this Service Guide.
In the descriptive tables following each of the menu screen illustrations, settings in boldface are the
default and suggested parameter settings.
The Setup Utility loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM.
This memory area is not part of the system RAM, which allows configuration data to be retained when power is
turned off. The values take effect when the system is booted. POST uses these values to configure the
hardware. If the values and the actual hardware do not agree, POST generates an error message. You must
run this utility to change the BIOS settings from the default or current configuration.
Chapter 223
Accessing the Setup Utility
Phoenix SecureCore(tm) Setup Utility
CPU Type:
CPU Speed:
IDE0 Model Name:
I D E0 S e ri a l Nu mb er :
ATAPI Model Name:
System BIOS Version:
VGA BIOS Version:
KBC Version:
Serial Number:
Asset Tag Number:
Product Name:
Manufacturer Name:
UUID:
I n te l ( R) C o re ( TM ) i5 C PU M 4 3 0 @2 .2 7 GH z
100217PBPC061DCAKXLL
Optiarc DVD RW AD-7585H-(S5)
V1.04
70.18.49.00.07
01.05
914JD01002G009B01EB2000
No Asset Tag
TravelMate 4740
Acer
373dd280-2d84-11df-9ce1-b8c80ef75913
2260 MHZ
Hitachi HTS545032B9A300-(S1)
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
F5/F6
Enter
F9
F10
Setup Defaults
S a ve a n d Ex it
SecurityBootExitMainInformation
1.Turn on the system.
If the system is already turned on, save your data and close all open applications, then restart the
computer.
2.During POST, press <F2>.
If you fail to press <F2> before POST is completed, you will need to restart the computer. Use the left and
right arrow keys to move between selections on the menu bar
24Chapter 2
Navigating through the Setup Utility
Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various
menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective
functions.
KeyFunction
Left and Right
arrow
Up and Down
arrow
F5 and F6To select a value for the currently selected field (only if it is user-configurable). Press these
EnterTo select a field value (a pop-up menu displays) or submenu screen.
Esc If you press this key:
F1 or Alt-HTo bring up the General Help
F9Press to load default system values.
F10 Press to save changes and close the Setup Utility.
To move between selections on the menu bar.
To move the cursor to the field you want.The currently selected field will be highlighted. The
right side of each menu screen displays a field help panel—Item Specific Help
panel displays the help text for the currently selected field. It updates as you move the cursor
to each field.
To view a submenu screen, use the up and down keys to move the cursor to the submenu you
want, then press Enter.
keys repeatedly to display all possible entries. A parameter that is enclosed in square
brackets [ ] is user-configurable. Grayed-out parameters are not user-configurable for one of
the following reasons:
The field value is auto-configured or auto-detected.·
The field value is informational only.
The field is password-protected.
On one of the primary menu screens, the Exit menu displays.
On a submenu screen, the previous screen displays.
When you are making selections from a pop-up menu, closes the pop-up without making
a selection.
window. The General Help window describes other Setup
navigation keys that are not displayed on the legend bar.
panel. This
BIOS Setup Utility Menus
The Setup Utility has five menus for configuring the various system functions. These include:
•Information
•Main
•Security
•Boot
•Exit
IMPORTANT: The screenshots used in this section are for illustration only. The values displayed may not be
the same as those in your system. Actual screen information varies by model, installed features, and
location.
In the descriptive table following each of the screenshot, settings in boldface are the default settings.
Chapter 225
Information
Phoenix SecureCore(tm) Setup Utility
CPU Type:
CPU Speed:
IDE0 Model Name:
I D E0 S er ia l Nu mb er :
ATAPI Model Name:
System BIOS Version:
VGA BIOS Version:
KBC Version:
Serial Number:
Asset Tag Number:
Product Name:
Manufacturer Name:
UUID:
I n te l (R ) Co re ( TM ) i5 C PU M 4 30 @ 2. 27 G Hz
100217PBPC061DCAKXLL
Optiarc DVD RW AD-7585H-(S5)
V1.04
70.18.49.00.07
01.05
914JD01002G009B01EB2000
No Asset Tag
TravelMate 4740
Acer
373dd280-2d84-11df-9ce1-b8c80ef75913
2260 MHZ
Hitachi HTS545032B9A300-(S1)
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
F5/F6
Enter
F9
F10
Setup Defaults
S a ve a nd E xi t
SecurityBootExitMainInformation
The Information menu displays a summary of your system hardware information. These information are
necessary for troubleshooting and may be required when asking for technical support.
ParameterDescription
CPU TypeDisplays the processor model and speed.
CPU SpeedDisplays the processor speed.
IDE0 Model NameDisplays the model name of the hard drive installed on the primary IDE master.
IDE0 Serial NumberDisplays the serial number of the hard drive installed on the primary IDE master.
ATAPI Model NameDisplays the model name of the installed optical drive.
System BIOS VersionDisplays system BIOS version.
VGA BIOS VersionDisplays the VGA firmware version of the system.
KBC VersionDisplays the keyboard controller version.
Serial NumberDisplays the system serial number.
Asset Tag NumberDisplays the system asset tag number.
Product NameDisplays the official model name of the system.
Manufacturer NameDisplays the name of the system manufacturer.
UUID Displays the system’s UUID (universally unique identifier). UUID is an identifier standard
used in software construction, standardized by the Open Software Foundation (OSF) as
part of the Distributed Computing Environment (DCE).
Use the Main menu to set the system time and date, and other basic options.
System TimeDisplays the system time. The time is expressed in a 24-hour
System DateDisplays the system date.MM/DD/YYYY
Total MemoryDisplays the size of system memory detected during boot-up.
Video MemoryDisplays the size of video memory detected during boot-up.
Quiet BootEnables or disables the Quiet Boot function.
Network BootWhen enabled, a remote host with appropriate boot image
F12 Boot MenuEnables or disables the Boot menu during POST.Enabled
D2D RecoveryEnables or disables the D2D Recovery function. This function
SATA ModeSelect the SATA controller operating mode.
ParameterDescriptionFormat/Options
HH:MM:SS
format.
When enabled, BIOS setup is in graphical mode and displays
only the system brand logo during POST and while booting.
When disabled, BIOS setup is in conventional text mode and
displays the system Summary Screen.
can boot this system. (only works with an Ethernet device.)
(hour:minute:second)
(month/day/year)
Enabled
Disabled
Enabled
Disabled
Disabled
Enabled
Disabled
AHCI
IDE
allows the user to create a hidden partition on the hard drive
to store the operation system. User can then use this partition
to restore the system to factory defaults by pressing the <Alt>
+ <F10> keys during system boot-up.
When set to AHCI (Advanced Host Controller Interface), the
SATA controller enables its AHCI and RAID features when the
system boots up.
When set to IDE, the SATA controller disables its AHCI and
RAID functions when the system boots up.
Note: If you do not intend to use the AHCI or RAID features
set this parameter to IDE to speed up the boot-up time.
Chapter 227
Security
Phoenix SecureCore(tm) Setup Utility
Item Specific Help
Supervisor Password
c o nt ro ls a cc es s of t he
whole setup utility.
I t c an b e us ed t o bo ot
u p w he n Pa ss wo rd o n
boot is enabled.
S u pe rv is or P as sw or d Is :
U s er P as sw or d Is :
H D D Pa ss wo rd I s:
S e t Us er P as sw or d
S e t HD D Pa ss wo rd
P a ss wo rd o n Bo ot :
Set Supervisor Password
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
F5/F6
Enter
F9
F10
Setup Defaults
S a ve a nd E xi t
Clear
Clear
Clear
[Enter]
[Enter]
[Disabled]
[]Enter
BootExitMainInformationSecurity
Use the Security menu option to set system passwords to protect your system from unauthorized use.
ParameterDescriptionOption
Supervisor Password IsDisplays the supervisor password status.Clear
User Password IsDisplays the user password status.Clear
HDD Password IsDisplays the hard drive password status.Clear
Set Supervisor PasswordPress Enter to set a supervisor password. When set, this password will allow the
Set User PasswordPress Enter to set a user password. When set, this password will restrict a user’s
Set HDD PasswordPress Enter to set password for accessing the hard disk drive (HDD) password. It
Password on BootReferred to as the power-on password. When enabled, the
CAUTION: When you are prompted to enter a password, you have three tries before the system halts. Don’t
forget your password.
Set
Set
Set
user to access and change all settings in the Setup Utility.
access to the Setup menus. Only the following menus will be accessible:
•System Time and System Date
•All Exit menu options excluding Load Setup Defaults
Note: A supervisor password must first be set before creating a user password.
If Password on Boot is enabled, the user must enter the user password each time
the notebook is turned on or wakes from Sleep.
will be required during boot-up or when waking from hibernation mode.
user or supervisor password will be required to boot up the
system.
Note: A supervisor password must first be set before
creating a user password.
Enabled
Disabled
28Chapter 2
Setting a Password
HDD password error code
[15494]
Follow these steps as you set the user, the supervisor, or the HDD password:
1.Use the up/down keys to select a password parameter (Set Supervisor Password, Set User Password, or
Set HDD Password), then press Enter. A Password box will appear.
2.Type a password then press Enter.
The password may consist of up to 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
3.Retype the password to verify the first entry then press Enter again.
4.Press <F10>.
5.Select Yes to save the new password and close the Setup Utility.
Changing a Password
Follow these steps as you change the user, the supervisor, or the HDD password:
1.Use the up/down keys to select a password parameter (Set Supervisor Password, Set User Password, or
Set HDD Password), then press Enter.
2.Type the current password then press Enter.
3.Type a new password then press Enter.
4.Retype the new password to verify the first entry then press Enter.
You will be prompted to save the new password.
5.Press Enter.
6.Press <F10> to save the password and close the Setup Utility or you can proceed to setting a user
password.
Removing a User and Supervisor Password
1.Use the up/down keys to select a password parameter (Set Supervisor Password, Set User Password, or
Set HDD Password), then press Enter.
2.Enter the current password then press Enter.
3.Press Enter twice without entering anything in the New Password and Confirm New Password fields.
4.After doing this, the system automatically sets the related password parameter to Clear.
Removing a HDD Password
If you key in the wrong HDD password thrice, the “HDD password error code” will appear on the screen. .
To regain access to your system if you lose the HDD password, you need to generate a master password and
unlock the hard drive. Go to page 86 for instructions.
Chapter 229
Resetting a Password
If you have forgotten the user password, the system will continue to function normally but you will have limited
access to the Setup Utility.
If you have enabled the Password on Boot field and you forget the supervisor password, you will not be able to
boot up the system. The same thing applies if you forget the HDD password.
To clear a lost user or supervisor password you need to short the clear password hardware gap located on the
mainboard. Go to page 85 for instructions.
30Chapter 2
Boot
Phoenix SecureCore(tm) Setup Utility
Item Specific Help
U s e < > or < > t o
select a device, then
p r es s <F 6> t o mo ve i t
u p t he l is t, o r <F 5>
t o m ov e it d ow n th e
list. Press <Esc> to
escape the menu.
Boot priority order:
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
F5/F6
Enter
F9
F10
Setup Defaults
S a ve a nd E xi t
2: IDE CD/DVD: Optiarc DVD RW AD-7585H-(S
3 : N et wo rk B oo t: M BA v 12 .2 .2 S lo t 03 00
4 : U SB H DD :
5 : U SB F DD :
6 : U SB K ey :
7 : U SB C D/ DV D:
1: IDE0: Hitachi HTS545032B9A300-(S1)
BootExitMainInformationSecurity
Use the Boot menu to set the preferred drive sequence in which the Setup Utility attempts to boot the
operating system.
To set boot drive sequence:
1.Press the up or down arrow keys to select a bootable device.
2.Press <F5> or <F6> to move the selected device up or down the boot sequence.
3.Press <F10> to save the changes you made and close the Setup Utility.
Chapter 231
Exit
Phoenix SecureCore(tm) Setup Utility
Main
Item Specific Help
E x it S ys te m Se tu p an d
save your changes to
CMOS.
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
F5/F6
Enter
F9
F10
Setup Defaults
S a ve a nd E xi t
Information
Exit Discarding Changes
Load Setup Defaults
Discard Changes
Save Changes
Exit Saving Changes
BootExitSecurity
The Exit menu lists options for quitting from the BIOS Setup Utility.
ParameterDescription
Exit Saving ChangesSave changes made and closes the utility.
Exit Discarding ChangesDiscards changes made and closes the utility.
Load Setup DefaultsLoads the factory default settings for all Setup parameters.
Discard ChangesDiscards all changes made to the utility and loads previous configuration settings.
Save ChangesSave all changes made to the utility.
Keyboard shortcut: F10
Keyboard shortcut: F9
32Chapter 2
Updating the BIOS
The BIOS flash memory update is required for the following conditions:
•New versions of system programs
•New features or options
•Restore a BIOS when it becomes corrupted.
NOTE: Observe the following when using the Flash utility to update the system BIOS flash ROM.
- If you do not have a Crisis Recovery disk at hand, then you should create a Crisis Recovery Disk
(See “Creating the BIOS Crisis Recovery Disk in Windows” on page 87) before you use the Flash
utility.
- Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Flash utility.
- Make sure the battery pack is installed to the system and that the system is connected to a UPS unit
when you run the Flash utility. If the battery pack does not contain enough power to finish BIOS flash,
the system may not boot because the BIOS is not completely loaded.
Chapter 233
34Chapter 2
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
Disassembly Requirements
To disassemble the notebook computer, you need the following tools:
•Wrist grounding strap and conductive mat for preventing electrostatic discharge
•Flat screwdriver
•Philips screwdriver
•Hex screwdriver
•Plastic flat screwdriver
•Plastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Chapter 3
Chapter 335
General Information
Pre-disassembly Instructions
Before proceeding with the disassembly procedure, make sure that you do the following:
1.Turn off the system and all peripherals.
2.Unplug the AC adapter and all power and signal cables from the system.
3.Place the system on a flat, stable surface.
4.Remove the battery pack.
Disassembly Process
The disassembly process is divided into the following stages:
•External module disassembly
•Main unit disassembly
•LCD module disassembly
The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence.
Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you
want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly
frame in that order.
Main Screw List
CodeTypeColorPart No.
AM2 x L5Black86.00M90.525
BM2 x L3Black86.00F80.723
CM3 x L4Silver86.9A524.4R0
DM2.5 x L6Black86.00E33.736
EM2 x L2Black86.00E09.622
FM2.5 x L5Black86.00F87.735
GM2.5 x L4Black86.00H36.534
36Chapter 3
External Module Disassembly Process
External Modules Disassembly Flowchart
The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you
on the components that need to be removed during servicing. For example, if you want to remove the
mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Screw List
CodePart NumberTypeColor
A86.00M90.525M2 x L5Black
B86.00F80.723M2 x L3Black
C86.9A524.4R0M3 x L4Silver
Chapter 337
Removing the Battery Pack
1.Turn base unit over.
2.Slide the battery lock to the unlock position.
3.Slide and hold the battery release latch to the release position.
4.Remove the battery pack out of the unit.
IMPORTANT: The battery is highlighted with a yellow oval in the above image. Follow local
regulations for battery disposal.
Removing the Card Reader Dummy Card
1.See “Removing the Battery Pack” on page 38.
2.Push against the card, as if you were pushing it further into the slot, letting the card spring out.
3.Remove the card from the slot.
38Chapter 3
Removing the Back Cover
1.See “Removing the Battery Pack” on page 38.
2.Loosen the four captive screws (A) securing the back cover. These screws cannot be removed.
Typ eQuantityColorTorquePart No.
M2 x L54Black1.6 kgf-cm86.00M90.525
3.Insert a plastic scribe on the cover’s notch to release the cover, then remove the cover.
Removing the Hard Disk Drive Module
1.See “Removing the Battery Pack” on page 38.
2.See “Removing the Back Cover” on page 39.
Chapter 339
3.Remove the screw (B) securing the hard disk drive module.
Typ eQuantityColorTorquePart Number
M2 x L31Black1.6 kgf-cm86.00F80.723
4.Grasp the black mylar tab and use it to disengage the hard drive from its connector, then remove the drive
from its compartment.
NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it.
5.Remove the two screws (C) securing the hard disk drive bracket.
Typ eQuantityColorTorquePart Number
M3 x L42Silver3.0 kgf-cm86.9A524.4R0
40Chapter 3
6.Detach the bracket from the hard disk.
Removing the DIMM Modules
1.See “Removing the Battery Pack” on page 38.
2.See “Removing the Back Cover” on page 39.
3.Push out the latches on both sides of the DIMM socket to release the DIMM and remove the DIMM
modules.
Removing the WLAN Module
1.See “Removing the Battery Pack” on page 38.
2.See “Removing the Back Cover” on page 39.
3.Detach the bar code sticker covering the antenna cables.
Chapter 341
4.Disconnect the black antenna from the main connector and the white antenna from the auxiliary connector
on the WLAN module.
5.Move the antenna cables away from the WLAN module.
6.Remove the screw (B) securing the WLAN module.
Typ eQuantityColorTorquePart Number
M2 x L31Black1.6 kgf-cm86.00F80.723
7.Detach the module out of the slot.
NOTE: When attaching the antennas back to the WLAN module, make sure the cables are arranged properly.
42Chapter 3
Main Unit Disassembly Process
Main Unit Disassembly Flowchart
Screw List
CodePart NumberTypeColor
B86.00F80.723M2 x L3Black
D86.00E33.736M2.5 x L6Black
E86.00E09.622M2 x L2Black
Chapter 343
Removing the Optical Drive
1.See “Removing the Battery Pack” on page 38.
2.Remove the screw (D) securing the optical drive.
Typ eQuantityColorTorquePart Number
M2.5 x L61Black3.0 kgf-cm86.00E33.736
3.Slide the optical drive out of the drive bay.
4.Remove the screw (B) that secures the optical drive bracket, then detach the bracket from the drive.
Typ eQuantityColorTorquePart Number
M2 x L31Black1.6 kgf-cm86.00F80.723
44Chapter 3
Removing the Keyboard
1.See “Removing the Battery Pack” on page 38.
2.Use a plastic flat-blade screwdriver to push the latches on the top side of the keyboard.
3.Raise the top of the keyboard slightly, then carefully slide it toward LCD panel to release the keyboard
retaining tabs from the upper case.
4.Flip the keyboard over onto the touchpad area to access the keyboard cable.
5.Open the keyboard cable connector, then disconnect the cable.
Removing the Upper Case
1.See “Removing the Battery Pack” on page 38.
2.See “Removing the Back Cover” on page 39.
3.See “Removing the Hard Disk Drive Module” on page 39.
4.See “Removing the DIMM Modules” on page 41.
5.See “Removing the WLAN Module” on page 41.
6.See “Removing the Optical Drive” on page 44.
7.See “Removing the Keyboard” on page 45.
Chapter 345
8.Disconnect the following system cables from their mainboard connectors.
•Speaker cable
•Power board cable
•Touchpad board cable
46Chapter 3
9.Remove the two screws (D) from the upper case.
Typ eQuantityColorTorquePart Number
M2.5 x L62Black3.0 kgf-cm86.00E33.736
10. Turn the unit over to the base side.
11. Remove the five screws (B) securing the upper case to the lower case.
Typ eQuantityColorTorquePart Number
M2 x L3 5Black1.6 kgf-cm86.00F80.723
Chapter 347
12. Remove the three screws (E) securing the upper case to the lower case.
Typ eQuantityColorTorquePart Number
M2 x L23Black1.6 kgf-cm86.00E09.622
13. Remove the eleven screws (D) securing the upper case to the lower case.
Typ eQuantityColorTorquePart Number
M2.5 x L611Black3.0 kgf-cm86.00E33.736
14. Pry loose the upper case from the lower case and remove the upper case.
48Chapter 3
Removing the Power Button Board
1.Perform the “Removing the Upper Case” procedure on page 45.
2.Disconnect the power board cable from the power board.
3.Remove the screw (B) securing the power board, then remove the power board..
Typ eQuantityColorTorquePart Number
M2 x L31Black1.6 kgf-cm86.00F80.723
Chapter 349
Removing the Speakers
1.Perform the “Removing the Upper Case” procedure on page 45.
2.Detach the mylar tape securing the speaker cables.
3.Release the cables from the upper case latches.
4.Remove the four screws (B) securing the left and right speakers.
Typ eQuantityColorTorquePart Number
M2 x L34Black1.6 kgf-cm86.00F80.723
5. Remove the speakers.
50Chapter 3
Removing the Touchpad Board
1.Perform the “Removing the Upper Case” procedure on page 45.
2.Release the latch and disconnect the cable from the touchpad board.
3.Carefully pry loose the touchpad board from the upper case to detach it.
CAUTION: The touchpad board is glued to the upper case. Remove the touchpad board only if it is defective.
IMPORTANT: A circuit board that is >10 cm² has been highlighted with the yellow rectangle as above
image shows. Follow local regulations for disposing this type of circuit board.
Removing the LCD Module
1.Perform the “Removing the Upper Case” procedure on page 45.
Chapter 351
2.Disconnect the LCD cable from its mainboard connector.
3.Disconnect the microphone cable from its mainboard connector.
4.Release the microphone and antenna cables from the adhesive tabs securing them, then pull them out
from underneath the system.
5.Move the LCD, microphone, antenna cables away from the LCD hinge screws.
52Chapter 3
6.Remove the four screws (D) securing the LCD module.
Typ eQuantityColorTorquePart Number
M2.5 x L6 4Black3.0 kgf-cm86.00E33.736
7.Lift the LCD module up and away from the base unit.
Proceed to page 60 for instructions on how to disassemble the LCD module.
Removing the USB Board
1.Perform the “Removing the Upper Case” procedure on page 45.
2.Disconnect the USB cable from its connector.
Chapter 353
3.Remove the USB board.
TravelMate 4740/4740Z
TravelMate 4740/4740Z
IMPORTANT: A circuit board that is >10 cm² has been highlighted with the yellow rectangle as above
image shows. Follow local regulations for disposing this type of circuit board.
Removing the Bluetooth Module
1.Perform the “Removing the USB Board” procedure on page 53.
2.Disconnect the Bluetooth cable from its mainboard connector.
3.Detach the cable from the base enclosure, then remove the Bluetooth module.
54Chapter 3
Removing the Mainboard
1.Perform the “Removing the Bluetooth Module” procedure on page 54.
2.Disconnect the USB board cable from its mainboard connector.
3.Remove the screw (D) securing the mainboard.
Typ eQuantityColorTorquePart Number
M2.5 x L6 4Black1.6 kgf-cm86.00E33.736
IMPORTANT: A circuit board that is >10 cm² has been highlighted with the yellow square as above
image shows. Follow local regulations for disposing this type of circuit board.
The CMOS battery has been highlighted with a yellow circle in the previous image. Detach the RTC battery
and follow the local regulations for disposing it.
4.Carefully pull the mainboard out of the base enclosure, then flip it over.
Chapter 355
5.Disconnect the DC-input cable from the mainboard, then remove the mainboard.
TravelMate 4740G/4740ZGTravelMate 4740/4740Z
TravelMate 4740G/4740ZG
TravelMate 4740/4740Z
TravelMate 4740G/4740ZGTravelMate 4740/4740Z
Removing the Heatsink Fan Module
1.Perform the “Removing the Mainboard” procedure on page 55.
2.Turn the mainboard over to access the heatsink fan cable.
3.Disconnect the heatsink fan cable from its mainboard connector.
4.Loosen the heatsink screws. Follow the sequence indicated on the below images.
NOTE: The TravelMate 4740G/4740ZG system may be shipped with NVIDIA N11M-GE1-B-A3 or N11P-GE1-
A3 module.
56Chapter 3
5.Remove the heatsink fan module from the mainboard.
TravelMate 4740G/4740ZGTravelMate 4740/4740Z
TravelMate 4740G/4740ZGTravelMate 4740/4740Z
Removing the Processor
1.Perform the “Removing the Heatsink Fan Module” procedure on page 56.
2.Detach the barcode sticker on top of the processor.
3.Use a flat-blade screwdriver to turn the processor socket lock counter-clockwise to the unlock position,
then hold the processor by its edges and carefully remove it from its socket.
CAUTION: DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it.
Chapter 357
IMPORTANT:When installing a processor:
•Note the golden arrow on the corner to make sure the processor is properly oriented over the
socket.
•Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal
grease residue. Wipe the die surface several times to make sure that no particles or dust
contaminants are evident. Allow the alcohol to evaporate before continuing. Apply just enough
thermal grease to evenly coat the surface of the processor die.
58Chapter 3
LCD Module Disassembly Process
LCD Module Disassembly Flowchart
Screw List
CodePart NumberTypeColor
B86.00F80.723M2 x L3Black
F86.00F87.735M2.5 x L5Black
G86.00H36.534M2.5 x L4Black
Chapter 359
Removing the LCD Bezel
1.Perform the “Removing the LCD Module” procedure on page 51.
2.Remove the two screw covers from the LCD bezel.
3.Remove the two screws (F) securing the LCD bezel. .
Typ eQuantityColorTorquePart Number
M2.5 x L52Black3.0 kgf-cm86.00F87.735
4. Carefully pry loose the bezel from the LCD case. Start on the top side, continue to the left and right sides,
and finally the bottom side. Remove the bezel.
60Chapter 3
Removing the LCD Panel
TravelMate 4740G/4740ZGTravelMate 4740/4740Z
1.Perform the “Removing the LCD Bezel” procedure on page 60.
2.Remove the six screws (G) securing the LCD panel.
Typ eQuantityColorTorquePart Number
M2.5 x L46Black3.0 kgf-cm86.00H36.534
3.Detach the LCD-webcam cable from the LCD’s underside.
4.Remove the LCD panel.
5.Turn the LCD on its front to access the LCD-webcam cable.
Chapter 361
6.Disconnect the LCD-webcam cable from the LCD PCB.
Removing the LCD Hinges
1.Perform the “Removing the LCD Panel” procedure on page 61.
2.Remove the four screws (B) securing the left and right LCD hinges, then remove the LCD hinges from the
LCD case.
Typ eQuantityColorTorquePart Number
M2 x L34Black1.6 kgf-cm86.00F80.723
Removing the Webcam Module
1.Perform the “Removing the LCD Hinges” procedure on page 62.
2.Disconnect the CCD board cable.
3.Pry loose the webcam module from the LCD case to remove it.
NOTE: The webcam module is glued to the LCD case. Remove the module only if it is defective.
62Chapter 3
Removing the Microphone
TravelMate 4740G/4740ZGTravelMate 4740/4740Z
TravelMate 4740G/4740ZGTravelMate 4740/4740Z
1.Perform the “Removing the LCD Hinges” procedure on page 62.
2.Release the microphone cable from the adhesive tabs securing them, then remove the microphone from
the LCD case.
Removing the WLAN Antennas
1.Perform the “Removing the LCD Hinges” procedure on page 62.
2.Release the antenna cables from the retaining latches securing them, then carefully pry the cables loose
from the LCD case to remove the antennas.
NOTE: There is no need to remove the antenna unless you really need to replace it.
Chapter 363
64Chapter 3
Chapter 4
Troubleshooting
Use the following procedure as a guide for system problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3.Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)Go To
Power failure. (The power indicator does not go on
or stay on.)
POST does not complete. No beep or error codes
are indicated.
POST detects an error and displayed messages on
screen.
Other symptoms (i.e. LCD display problems or
others).
Symptoms cannot be re-created (intermittent
problems).
“Power System Check” on page 67.
“Power-On Self-Test (POST) Error
Message” on page 68
“Undetermined Problems” on page 80
“” on page 69
“Power-On Self-Test (POST) Error
Message” on page 68
Use the customer-reported symptoms
and go to “Power-On Self-Test (POST)
Error Message” on page 68
“Intermittent Problems” on page 79
“Undetermined Problems” on page 80
Chapter 465
System Check Procedures
External Diskette Drive Check
Use the following procedure to isolate a problem in diskette drive controller, driver, or diskette. A write-enabled,
diagnostic diskette is required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if FDD Test is passed as the program runs to FDD Test.
3.Follow the onscreen instructions.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the mainboard. If the
error persists, do the following:
1.Reconnect the external diskette drive.
2.Replace the external diskette drive.
3.Replace the mainboard.
External Optical Drive Check
Use the following procedure to isolate a possible problem in an optical drive controller, drive, or optical drive.
NOTE: Make sure that the optical drive does not have any label attached to it. The label may damage the drive
or cause drive failure.
1.Boot from the diagnostics diskette and start the diagnostics program.
2.Run the CD-ROM Test and see if the test completes successfully.
3.Follow the onscreen instructions.
If an error occurs, reconnect the drive connector on the mainboard.
If the error still remains:
1.Reconnect the external optical drive to a USB jack.
2.Replace the external optical drive.
3.Replace the mainboard.
Keyboard or Auxiliary Input Device Check
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the mainboard. If the keyboard cable is
connected correctly, run the Keyboard Test.
IMPORTANT:Disconnect any external keyboards before testing the built-in or internal keyboard.
If the tests detect a keyboard problem, do the following in sequence:
1.Reconnect the keyboard cable to the mainboard.
2.Replace the keyboard.
3.Replace the mainboard.
IMPORTANT:Do not replace a non-defective FRU.
The following auxiliary input devices are supported by this system:
•Numeric keypad
•External keyboard
If any of these devices do not function, reconnect the cable and repeat above procedures.
66Chapter 4
Memory Check
Memory errors can stop your programs, show error messages on the screen, or hang the system.
NOTE: Make sure that each memory card is properly installed into the connector. A loose connection can
cause an error.
1.Boot from the diagnostics diskette and start the diagnostic program.
2.Run the Memory Test and see if the test completes successfully.
3.Press <F2> in the test items.
4.Follow the onscreen instructions.
Power System Check
Turn on the system using each of the following power sources:
•Remove the battery pack, connect the power adapter, then make sure that the system turns on using AC
power.
•Disconnect the power adapter, install a charged battery pack; then make sure that power is supplied by
the battery pack.
If you suspect a power problem, complete the appropriate power supply check:
•“Check the Power Adapter” on page 67.
•“Check the Battery Pack” on page 68.
Check the Power Adapter
Unplug the power adapter cable from the system and measure the output voltage at the plug of the power
adapter cable. See the following figure.
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1.If the voltage is not correct, replace the power adapter.
2.If the voltage is within the range, do the following:
•Replace the mainboard.
•If the problem is not corrected, see “Undetermined Problems” on page 80.
•If the power on indicator does not light up, check the power adapter’s power cord for correct
continuity and installation.
•If the operational charge does not work, see “Check the Battery Pack” on page 68.
NOTE: An audible noise from the power adapter does not always indicate a defect.
Chapter 467
Check the Battery Pack
To check the battery pack using software:
1.Open Power Management in the Windows Control Panel.
2.In Power Meter, make sure that the parameters shown for Current Power Source and Total Battery Power
Remaining are correct.
3.Repeat the steps 1 and 2 for both battery and adapter. This helps you identify first the problem is on
recharging or discharging.
To check the battery pack using hardware:
1.Turn off the system.
2.Remove the battery pack and measure the voltage between battery terminals 1(+) and 6 (ground).
3.If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
IMPORTANT:To check the battery charge operation, use a discharged battery pack or a battery pack that has
less than 50% of the total power remaining when installed in the system.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad Check
If the touchpad does not work, do the following actions in sequence to correct the problem.
1.Reconnect the touchpad cables.
2.Replace the touchpad.
3.Replace the mainboard.
IMPORTANT:Do not replace a non-defective FRU.
After you use the touchpad, the pointer may drift on the screen for a short time. This self-acting pointer
movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a
hardware problem. No actions are necessary to be taken if the pointer movement stops in a short period of
time.
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the system. Do not replace a nondefective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing the system.
If the symptom is not listed, see “Undetermined Problems” on page 80.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
IMPORTANT:Most of the error messages occur during POST. Some of them display information about a
hardware device, such as the amount of memory installed. Others may indicate a problem with a
device, such as the way it has been configured.
IMPORTANT:If the system fails after you make changes in the BIOS Setup Utility menus, reset the system,
enter Setup and install Setup defaults or correct the error.
68Chapter 4
Index of Error Messages
Error Codes
Error CodesError Messages
006Equipment Configuration Error
Causes:
1.CPU BIOS Update Code Mismatch
2.IDE Primary Channel Master Drive Error
(The causes are shown before “Equipment Configuration
Error”)
010Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070Real Time Clock Error
071CMOS Battery Bad
072CMOS Checksum Error
110System Disabled
An incorrect password was entered.
<No error code>Battery Critical Low
In this situation BIOS issues four short beeps, then shuts
the system down. No message is displayed.
<No error code>Thermal Critical High
In this situation BIOS shuts the system down. No message
is displayed.
Error Messages
Error MessagesFRU/Action in Sequence
Failure Fixed Disk
Stuck KeySee “Keyboard or Auxiliary Input Device Check” on page 66.
Keyboard errorSee “Keyboard or Auxiliary Input Device Check” on page 66.
Keyboard Controller FailedSee “Keyboard or Auxiliary Input Device Check” on page 66.
Keyboard locked - Unlock key switchUnlock the external keyboard
Monitor type does not match CMOS - Run
Setup
Shadow RAM Failed at offset: nnnn
System RAM Failed at offset: nnnn
Extended RAM Failed at offset: nnnn
System battery is dead - Replace and run
Setup
Reconnect hard disk drive connector.
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Test or replace the hard disk drive.
Test or replace the mainboard.
Run “Load Setup Defaults” using the BIOS Setup Utility, then
reboot the system.
Test or replace the BIOS ROM.
Test or replace the mainboard.
Test or replace the SO-DIMM.
Test or replace the mainboard.
Test or replace the SO-DIMM.
Test or replace the mainboard.
Test or replace the RTC battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Chapter 469
Error MessagesFRU/Action in Sequence
System CMOS checksum bad - Default
configuration used
System timer error
Test or replace the RTC battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the RTC battery, run the BIOS Setup
Utility to reconfigure system time, then reboot the
system.
Test or replace the mainboard.
Real time clock error
Test or replace the RTC battery, run the BIOS Setup
Utility to reconfigure system time, then reboot the
system.
Test or replace the mainboard.
Previous boot incomplete - Default
configuration used
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Test or replace the RTC battery, run the BIOS Setup
Utility to reconfigure system time, then reboot the
system.
Test or replace the mainboard.
Memory size found by POST differed from
CMOS
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Test or replace the SO-DIMM.
Test or replace the mainboard.
Diskette drive A errorMake sure that the drive is defined with the proper diskette
type in the BIOS Setup Utility.
Incorrect Drive A type - run SETUPMake sure that the drive is defined with the proper diskette
type in the BIOS Setup Utility.
System cache error - Cache disabledTest or replace the mainboard.
CPU ID:Test or replace the mainboard.
DMA Test Failed
Software NMI Failed
Fail-Safe Timer NMI Failed
Device Address Conflict
Test or replace the SO-DIMM.
Test or replace the mainboard.
Test or replace the SO-DIMM.
Test or replace the mainboard.
Test or replace the SO-DIMM.
Test or replace the mainboard.
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Test or replace the RTC battery, run the BIOS Setup
Utility to reconfigure system time, then reboot the
system.
Test or replace the mainboard.
Allocation Error for device
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Test or replace the RTC battery, run the BIOS Setup
Utility to reconfigure system time, then reboot the
system.
Test or replace the mainboard.
Failing Bits: nnnn
Test or replace the SO-DIMM.
Test or replace the BIOS ROM.
Test or replace the mainboard.
Fixed Disk nNone
70Chapter 4
Error MessagesFRU/Action in Sequence
Invalid System Configuration DataTest or replace the BIOS ROM.
Test or replace the mainboard.
I/O device IRQ conflict
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Test or replace the RTC battery, run the BIOS Setup
Utility to reconfigure system time, then reboot the
system.
Test or replace the mainboard.
Operating system not found
Run the BIOS Setup Utility and see if fixed disk and drive
A: are properly identified.
Test or replace the diskette drive.
Test or replace the hard disk drive.
Test or replace the mainboard.
No Beep Error Messages
No Beep Error MessagesFRU/Action in Sequence
No beep, power-on indicator turns off and
LCD is blank.
No beep, power-on indicator turns on and
LCD is blank.
No beep, power-on indicator turns on and
LCD is blank. But you can see POST on an
external CRT.
No beep, power-on indicator turns on and a
blinking cursor shown on LCD during
POST.
No beep during POST but system runs
correctly.
Test the power source (battery pack and power adapter).
See “Power System Check” on page 67.
Make sure that every connector is connected tightly and
correctly.
Reconnect the SO-DIMM.
Test or replace the LED board.
Test or replace the mainboard.
Test the power source (battery pack and power adapter).
See “Power System Check” on page 67.
Reconnect the LCD connector.
Check the hard disk drive.
Check the LCD cable.
Test or replace the LCD.
Test or replace the mainboard.
Reconnect the LCD connector.
Check the LCD cable.
Test or replace the LCD.
Test or replace the mainboard.
Make sure that every connector is connected tightly and
correctly.
Test or replace the mainboard.
Test or replace the speaker.
Test or replace the mainboard.
Chapter 471
Phoenix BIOS Beep Codes
CodeBeepsPOST Routine Description
02hVerify Real Mode
03hDisable Non-Maskable Interrupt (NMI)
04hGet CPU type
06hInitialize system hardware
08hInitialize chipset with initial POST values
09hSet IN POST flag
0AhInitialize CPU registers
0BhEnable CPU cache
0ChInitialize caches to initial POST values
0EhInitialize I/O component
0FhInitialize the local bus IDE
10hInitialize Power Management
11hLoad alternate registers with initial POST values
12hRestore CPU control word during warm boot
13hInitialize PCI Bus Mastering devices
14hInitialize keyboard controller
16h1-2-2-3BIOS ROM checksum
17hInitialize cache before memory autosize
18h8254 timer initialization
1Ah8237 DMA controller initialization
1ChReset Programmable Interrupt Controller
20h1-3-1-1Test DRAM refresh
22h1-3-1-3Test 8742 Keyboard Controller
24hSet ES segment register to 4 GB
26hEnable A20 line
28hAutosize DRAM
29hInitialize POST Memory Manager
2AhClear 215 KB base RAM
2Ch1-3-4-1RAM failure on address line xxxx
2Eh1-3-4-3RAM failure on data bits xxxx of low byte of memory bus
2FhEnable cache before system BIOS shadow
30h1-4-1-1RAM failure on data bits xxxx of high byte of memory bus
98h1-2Search for option ROMs. One long, two short beeps on checksum
failure.
99hCheck for SMART drive (optional)
9AhShadow option ROMs
9ChSet up Power Management
9DhInitialize security engine (optional)
9EhEnable hardware interrupts
9FhDetermine number of ATA and SCSI drives
A0hSet time of day
A2hCheck key lock
A4hInitialize Typematic rate
A8hErase F2 prompt
AAhScan for F2 key stroke
AChEnter SETUP
AEhClear Boot flag
B0hCheck for errors
B2hPOST done- prepare to boot operating system
B4h1One short beep before boot
B5hTerminate QuietBoot (optional)
B6hCheck password (optional)
B9hPrepare Boot
BAhInitialize DMI parameters
BBhInitialize PnP Option ROMs
BChClear parity checkers
BDhDisplay MultiBoot menu
BEhClear screen (optional)
BFhCheck virus and backup reminders
C0hTry to boot with INT 19
C1hInitialize POST Error Manager (PEM)
C2hInitialize error logging
C3hInitialize error display function
74Chapter 4
CodeBeepsPOST Routine Description
C4hInitialize system error handler
C5hPnPnd dual CMOS (optional)
C6hInitialize notebook docking (optional)
C7hInitialize notebook docking late
C8hForce check (optional)
C9hExtended checksum (optional)
D2hUnknown interrupt
E0hInitialize the chipset
E1hInitialize the bridge
E2hInitialize the CPU
E3hInitialize the system timer
E4hInitialize system I/O
E5hCheck force recovery boot
E6hChecksum BIOS ROM
E7hGo to BIOS
E8hSet Huge Segment
E9hInitialize Multi Processor
EAhInitialize OEM special code
EBhInitialize PIC and DMA
EChInitialize Memory type
EDhInitialize Memory size
EEhShadow Boot Block
EFhSystem memory test
F0hInitialize interrupt vectors
F1hInitialize Run Time Clock
F2hInitialize video
F3hInitialize System Management Mode
F4h1Output one beep before boot
F5hBoot to Mini DOS
F6hClear Huge Segment
F7hBoot to Full DOS
Chapter 475
Symptom-to-FRU Error Messages
LCD-Related Symptoms
Symptom / ErrorAction in Sequence
LCD backlight doesn't work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed
LCD has extra horizontal or vertical lines
displayed.
Power-Related Symptoms
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Reconnect the LCD connector.
Test or replace the keyboard (if contrast and brightness
function key doesn’t work).
Test or replace the LCD cable.
Test or replace the LCD.
Test or replace the mainboard.
Reconnect the LCD connector.
Test or replace the LCD cable.
Test or replace the LCD.
Test or replace the mainboard.
Test or replace the LCD cable.
Test or replace the LCD.
Test or replace the mainboard.
Symptom / ErrorAction in Sequence
System shuts down during operation
System doesn’t power-on.
System doesn’t turn off.
The battery can’t be charged
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from
actual size.
Test the power source (battery pack and power adapter).
See “Power System Check” on page 67.
Test or replace the battery pack.
Test or replace the power adapter.
Test or replace the mainboard.
Test the power source (battery pack and power adapter).
See “Power System Check” on page 67.
Test or replace the battery pack.
Test or replace the power adapter.
Test or replace the mainboard.
Test the power source (battery pack and power adapter).
See “Power System Check” on page 67.
Press and hold the power button for more than 4 secs.
Test or replace the mainboard.
Test the battery pack. See “Check the Battery Pack” on
page 68.
Test or replace the battery pack.
Test or replace the mainboard.
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Test or replace the SO-DIMM.
Test or replace the mainboard.
76Chapter 4
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
No sound comes from the system when
running Windows multimedia programs.
Internal speakers make noise or emit no
sound.
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
System will not enter hibernation.
System doesn't enter hibernation mode and
four short beeps every minute.
System doesn’t enter standby mode after
closing the LCD.
System doesn't resume from hibernation
mode.
System doesn't resume from standby mode
after opening the LCD.
Reinstall the audio driver.
Test or replace the speakers.
Test or replace the mainboard.
Test or replace the speakers.
Test or replace the mainboard.
Test or replace the keyboard (if control is from the
keyboard).
Test or replace the hard disk drive.
Test or replace the mainboard.
Press <Fn> + <O> and see if the system enters
hibernation mode.
Test or replace the touchpad
Test or replace the keyboard
Check the hard disk connection to the mainboard.
Test or replace the hard disk drive.
Test or replace the mainboard.
Test or replace the mainboard.
Check the hard disk connection to the mainboard.
Test or replace the hard disk drive.
Test or replace the mainboard.
Test or replace the mainboard.
Battery fuel gauge in Windows doesn’t go
higher than 90%.
Remove battery pack and let it cool for 2 hours.
Refresh battery (use only battery until the notebook turns
off, then charge the battery).
Test or replace the battery pack.
Test or replace the mainboard.
System hangs intermittently.
Reconnect the hard disk drive and external optical drive.
Check the hard disk connection to the mainboard.
Test or replace the mainboard.
Peripheral Devices-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the
installed devices.
External display does not work correctly.
Run “Load Setup Defaults” using the BIOS Setup Utility,
then reboot the system.
Reconnect the hard disk drive and external optical drive.
Press <Fn> + <F5> repeatedly to switch between LCD,
external display, and both displays.
Test or replace the mainboard.
USB does not work correctly
Test or replace the USB board.
Test or replace the mainboard.
Chapter 477
Peripheral Devices-Related Symptoms
Symptom / ErrorAction in Sequence
Print problems.
Run the printer self test.
Reinstall the printer driver.
Test or replace the printer cable.
Test or replace the printer.
Test or replace the mainboard.
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not
work.
Touchpad does not work.
Reconnect the keyboard cable.
Test or replace the keyboard.
Test or replace the mainboard.
Reconnect the touchpad cable.
Test or replace the touchpad board.
Test or replace the mainboard.
IMPORTANT:If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 80.
78Chapter 4
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the advanced diagnostic test for the mainboard in loop mode at least 10 times.
•If no error is detected, do not replace the FRU.
•If any error is detected, replace the FRU.
2.Rerun the test to verify that there are no more errors.
Chapter 479
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative. Use these procedures to isolate the
failing FRU (do not isolate non-defective FRU).
IMPORTANT:Verify that all attached devices are supported by the system.
IMPORTANT:Verify that the power supply being used at the time of the failure is operating correctly. (See
“Power System Check” on page 67.)
To isolate the failing FRU:
1.Turn off the system.
2.Visually check FRU parts for damage. If you identify any damage, replace the FRU.
3.Remove or disconnect all of the following devices:
•Non-Acer devices
•Printer, mouse, and other external devices
•Battery pack
•Hard disk drive
•SO-DIMM
•External optical drive
4.Turn on the system.
5.Determine if the problem has changed.
•If the problem does not recur, reconnect the removed devices one at a time until you find the failing
FRU.
•If the problem does recur, replace the following FRUs one at a time.
3HDMI1HDMI out port12ODD1SATA optical drive connector
4CRT1Monitor port13PCH1Mobile Intel HM55 Express
Chipset
5Cooling fan cable connector14MINI23G module slot
6RJ45Ethernet jack15SATA1SATA hard drive connector
7DCIN1DC power cable connector16G111Clear password hardware gap
8BATT1Battery connector17DM1-2Memory slots 1 and 2
9SIM1SIM card slot
Chapter 583
Bottom View - TravelMate 4740/4740Z
No.CodeConnectorNo.CodeConnector
1MINI1WLAN module slot9SIM1SIM card slot
2USB3USB port10CPU1Processor socket
3HDMI1HDMI out port11ODD1SATA optical drive connector
4CRT1Monitor port12PCH1Mobile Intel HM55 Express
Chipset
5Heatsink fan cable connector13SATA1SATA hard drive connector
6RJ45Ethernet jack14MINI23G module slot
7DCIN1DC power cable connector15G111Clear password hardware gap
8BATT1Battery connector16DM1-2Memory slots 1 and 2
84Chapter 5
Clearing a BIOS Password
To clear a lost BIOS password (user or supervisor password) you need to short the G111 clear password
hardware gap located below the keyboard.
GapDefault SettingOperation Description
G111Open (Normal)Short (Clear the BIOS user and supervisor passwords)
To clear a BIOS password:
1.Turn off the system and unplug all peripherals connected to it.
2.Unplug the AC adapter.
3.Remove the battery.
4.Remove the back cover. Refer to page 39 for detailed instructions.
5.Locate the G111 gap.
6.Use an electrical conductivity tool to short the two contacts on the hardware gap together.
7.While resting the tool on the two contacts, plug one end of the AC adapter into the DC power jack and
plug one end of the electrical outlet.
8.Press the power button to turn on the system.
9.After POST, remove the tool from the hardware gap.
10. Reinstall the back cover and the battery pack.
11. Restart the computer. Press <F2> during bootup to access the BIOS Setup utility.
12. Press <F9> to load the system defaults.
13. Press <F10> to save the changes you made and close the Setup Utility.
Chapter 585
Unlocking the HDD
To regain access to your notebook computer if you lose the HDD password, you need to generate a master
password and unlock your hard drive. Use the unlock6.exe utility to unlock the hard drive.
1.Open the system in a DOS environment.
2.Type the following command:
A\>unlock6 XXXXX 00
where XXXXX is the HDD password error code
3.Press Enter to display the command options.
4.Select option 2 (upper case ASCII code) then press Enter.
5.Write down the generated master password.
6.Restart the computer.
7.In the HDD password prompt, type the master password generated in step 5, then press Enter.
86Chapter 5
BIOS Recovery
An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS firmware, which will
cause the system to become unbootable. You need to access and execute the boot block program to reboot
the system and recover the regular BIOS firmware.
Observe the following when performing a BIOS recovery:
•Make sure the battery pack is installed to the system and that the system is connected to a UPS
unit during the BIOS recovery and BIOS flash procedures.
•The BIOS crisis recovery disk should be prepared in a system running the Windows XP or
Windows Vista OS.
Creating the BIOS Crisis Recovery Disk in Windows
1.Prepare a removable USB storage device with a capacity size greater than 10 MB.
Note that all data on the USB storage device will be cleared during the creation of the crisis disk.
2.Set up a system running the Windows XP or Windows Vista OS and plug in the USB storage device into
an available USB port.
3.Decompress the Crisis Package Source.
4.Select WINCRIS.EXE, then select Run as administrator.
5.Keep the default settings, then click the Start button.
6.When the pop-up warning dialog box appears, click OK to create the crisis disk.
7.Click No if you do not want to create another crisis disk.
8.Eject and reconnect the USB removable storage device, and make sure it contains the following three
files:
•BIOS.WPH
•MINIDOS.SYS
•PHLASH16.EXE
Performing a BIOS Recovery
1.Shut down the BIOS failed-computer.
2.Connect the USB storage device containing the Crisis Recovery disk files to the failed system.
3.Press and hold the <Fn> + <Esc> keys (this is the BIOS recovery hotkey), then press the power button.
The BIOS recovery process begins. When the process is complete the system will automatically reboot.
4.Disconnect the USB storage device from the system.
5.Perform a BIOS flash procedure to update the BIOS firmware. Refer to Running the Flash Utility section
below.
Running the Flash Utility
1.Rename the BIOS file as “XXXXXXX.FD”
2.Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis Recovery disk files.
3.Turn off the system.
4.Insert the USB storage device containing the renamed BIOS file and the Crisis Recovery disk files to any
USB port.
5.Press and hold the <Fn> + <Esc> keys (this is the BIOS recovery hotkey), then press the power button.
6.Release the <Fn> + <Esc> keys after POST.
Chapter 587
88Chapter 5
Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing of the Acer TravelMate 4740/4740G/4740Z/
4740ZG computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return
Merchandise Authorization).
Part number changes will not be noted in this printed Service Guide. The part numbers listed in this Service
Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS. You MUST use the local
FRU list provided by your regional office to order FRU parts for repair and service of customer machines. Make
sure that you are using the most up-to-date information available on your regional web site or channel when
ordering FRU parts.
NOTE: Follow the local government regulations, or the rules set by your regional office on how to return or dispose of
defective parts.
Chapter 689
Exploded Diagram
No.ComponentPart No.
1LCD cover60.TVQ01.004
2LCD bezel60.TVQ01.003
3Upper case60.TVQ01.002
4Lower case60.TVQ01.001
5Optical drive bezel42.TVQ01.003
6Back cover42.TVQ01.001
7Left hinge bracket33.TVQ01.002
8Right hinge bracket33.TVQ01.003
9Webcam module56.18007.471
10LCD-webcam cable50.4GW01.032
11LCD panel6M.TVQ01.003
12Battery packBT.00607.127
13Optical drive6M.TVQ01.001
14Bluetooth module56.25032.011
15USB board cable55.N9B01.002
16Bluetooth board cable50.4JD07.021
17Hard disk drive moduleKH.25008.025
18Hard disk drive bracket33.TVQ01.001
19Card reader dummy card42.TVQ01.002
90Chapter 6
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