The information in this document is subject to change without notice and does not represent a commitment on part of the vendor, who
assumes no liability or responsibility for any errors that may appear in this manual.
No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy or fitness for any particular part of this
document. In no event shall the manufacturer be liable for direct, indirect, special, incidental or consequential damages arising from any defect
or error in this manual or product.
Product names appearing in this manual are for identification purpose only and trademarks and product names or brand names appearing in
this document are the property of their respective owners.
This document contains materials protected under International Copyright Laws. All rights reserved. No part of this manual may be reproduced,
transmitted or transcribed without the expressed written permission of the manufacturer and authors of this manual.
If you do not properly set the motherboard settings, causing the motherboard to malfunction or fail, we cannot guarantee any responsibility.
• IL9 Pro: Support Intel Core 2 Duo, Pentium D, Pentium 4,
Celeron D Processor with 1066MHz FSB
• IL9 Pro-V:
Pentium D, Pentium 4, Celeron D Processor with 800MHz FSB
• Supports Intel Hyper-Threading Technology
Chipset
• IL9 Pro: Intel 945P / ICH7
• IL9 Pro-V: Intel 945PL / ICH7
Memory
• IL9 Pro: 4x 240-pin DIMM slots (DIMM1~DIMM4) support
maximum memory capacity up to 4GB
Supports Dual Channel DDR2 667 Un-buffered Non-ECC memory
• IL9 Pro-V: 2x 240-pin DIMM slots (DIMM1 and DIMM3) support
maximum memory capacity up to 2GB
Supports Dual Channel DDR2 533 Un-buffered Non-ECC memory
Support Intel Core 2 Duo, Pentium Dual-Core,
• 1x PCI-E X1
• 3x PCI
Internal I/O Connectors
• 1x Floppy port
• 1x ATA 100 IDE connector
• 4x SATA 3Gb/s connectors
• 2x USB 2.0 headers
• 1x FP-Audio header
• 1x CD-In connector
Rear Panel I/O
• 1x PS/2 Keyboard connector
• 1x PS/2 Mouse connector
• 1x COM port
• 1x LPT port
• 4x USB 2.0 connectors
• 1x RJ-45 Gigabit LAN connector
• 1x 7.1CH Audio Connector
• 1x S/PDIF Out
RoHS
• 100% Lead-free process and RoHS compliant
LAN
• Onboard 10/100/1000M LAN
Audio
• Onboard 7.1CH HD Audio CODEC
Serial ATA
• 4x SATA 3Gb/s
Miscellaneous
• ATX form factor (305mm x 244mm)
※
Specifications and information contained herein are subject
to change without notice.
※
The motherboard and its component layouts illustrated in
this chapter were based mainly on model “IL9 Pro”, unless
specifically stated.
Expansion Slots
• 1x PCI-E X16
• 1x PCI-E X16 (PCI-E X4 bandwidth)
IL9 Pro/IL9 Pro-V 1
Page 6
1.2 Choosing a Computer Chassis
• Choose a chassis big enough to install this motherboard.
• As some features for this motherboard are implemented by
cabling connectors on the motherboard to indicators and switches
or buttons on the chassis, make sure your chassis supports all the
features required.
• If there is a possibility of adopting some more hard drives, make
sure your chassis has sufficient power and space for them.
• Most chassis have alternatives for I/O shield located at the rear
panel. Make sure the I/O shield of the chassis matches the I/O
port configuration of this motherboard. You can find an I/O shield
specifically designed for this motherboard in its package.
1.3 Installing Motherboard
Most computer chassis
have a base with many
mounting holes to allow
the motherboard to be
securely attached, and at
the same time, prevent
the system from short
circuits. There are two
ways to attach the
motherboard to the
chassis base: (1) with
studs, or (2) with spacers.
Basically, the best way to attach the board is with studs. Only if you are
unable to do this should you attach the board with spacers. Line up the
holes on the board with the mounting holes on the chassis. If the holes
line up and there are screw holes, you can attach the board with studs.
If the holes line up and there are only slots, you can only attach with
spacers. Take the tip of the spacers and insert them into the slots. After
doing this to all the slots, you can slide the board into position aligned
with slots. After the board has been positioned, check to make sure
everything is OK before putting the chassis back on.
※
Always power off the computer and unplug the AC power
cord before adding or removing any peripheral or
component. Failing to so may cause severe damage to your
motherboard and/or peripherals. Plug in the AC power cord
only after you have carefully checked everything.
To install this motherboard:
1. Locate all the screw holes on the motherboard and the chassis
base.
2. Place all the studs or spacers needed on the chassis base and have
them tightened.
3. Face the motherboard’s I/O ports toward the chassis’s rear panel.
4. Line up all the motherboard’s screw holes with those studs or
spacers on the chassis.
5. Install the motherboard with screws and have them tightened.
※
To prevent shorting the PCB circuit, please REMOVE the
metal studs or spacers if they are already fastened on the
chassis base and are without mounting-holes on the
motherboard to align with.
This side faces the
chassis’s rear panel.
2 IL9 Pro/IL9 Pro-V
Page 7
1.4 Checking Jumper Settings
For a 2-pin jumper, plug the jumper cap on both pins will make it
CLOSE (SHORT). Remove the jumper cap, or plug it on either pin
(reserved for future use) will leave it at OPEN position.
SHORT
For a 3-pin jumper, pin 1~2 or pin 2~3 can be shorted by plugging the
jumper cap in.
Pin 1~2 SHORT
OPEN
1.4.1 CMOS Memory Clearing Header and Backup
Battery
The time to clear the CMOS memory occurs when (a) the CMOS data
becomes corrupted, (b) you forgot the supervisor or user password
preset in the BIOS menu, (c) you are unable to boot-up the system
because the CPU ratio/clock was incorrectly set in the BIOS menu, or (d)
whenever there is modification on the CPU or memory modules.
This header uses a jumper cap to clear the CMOS memory and have it
reconfigured to the default values stored in BIOS.
IL9 Pro/IL9 Pro-V 3
Pin 2~3 SHORT
OPEN
• Pins 2 and 3 shorted (Default): Normal operation.
• Pins 1 and 2 shorted: Clear CMOS memory.
To clear the CMOS memory and load in the default values:
1. Power off the system.
2. Set pin 1 and pin 2 shorted by the jumper cap. Wait for a few
seconds. Set the jumper cap back to its default settings --- pin 2
and pin 3 shorted.
3. Power on the system.
4. For incorrect CPU ratio/clock settings in the BIOS, press <Del> key
to enter the BIOS setup menu right after powering on system.
5. Set the CPU operating speed back to its default or an appropriate
value.
6. Save and exit the BIOS setup menu.
CMOS Backup Battery:
An onboard battery saves the CMOS memory to keep the BIOS
information stays on even after disconnected your system with power
source. Nevertheless, this backup battery exhausts after some five
Page 8
years. Once the error message like “CMOS BATTERY HAS FAILED”
or “CMOS checksum error” displays on monitor, this backup battery
is no longer functional and has to be renewed.
To renew the backup battery:
1. Power off the system and disconnect with AC power source.
2. Remove the exhausted battery.
3. Insert a new CR2032 or equivalent battery. Pay attention to its
polarity. The “+” side is its positive polarity.
4. Connect AC power source and power on the system.
5. Enter the BIOS setup menu. Reconfigure the setup parameters if
necessary.
CAUTION:
※
Danger of explosion may arise if the battery is incorrectly
renewed.
※
Renew only with the same or equivalent type
recommended by the battery manufacturer.
※
Dispose of used batteries according to the battery
manufacturer’s instructions.
1.5 Connecting Chassis Components
1.5.1 ATX Power Connectors
These connectors provide the connection from an ATX power supply. As
the plugs from the power supply fit in only one orientation, find the
correct one and push firmly down into these connectors.
ATX 24-Pin Power Connector:
The power supply with 20-pin or 24-pin cables can both be connected
to this 24-pin connector. Connect from pin-1 for either type. However, a
20-pin power supply may cause the system unstable or even
unbootable for the sake of insufficient electricity. A minimum power of
300W or higher is recommended.
ATX 12V 4-Pin Power Connector:
This connector supplies power to CPU. The system will not start without
connecting power to this one.
Auxiliary 12V Power Connector:
This connector provides an auxiliary power source for devices added on
PCI Express slots.
4 IL9 Pro/IL9 Pro-V
Page 9
1.5.2 Front Panel Switches and Indicators Headers
This header is used for connecting switches and LED indicators on the
chassis front panel.
Watch the power LED pin position and orientation. The mark “+” align
to the pin in the figure below stands for positive polarity for the LED
connection. Please pay attention when connecting these headers. A
wrong orientation will only result in the LED not lighting, but a wrong
connection of the switches could cause system malfunction.
Pin Definition Pin Definition
1 HD LED + 2 Message LED +
3 HD LED - 4 Message LED 5 RESET 6 Power Switch
7 RESET 8 Power Switch
9 Reserved
1.5.3 FAN Power Connectors
These connectors each provide power to the cooling fans installed in
your system.
• CPUFAN1: CPU Fan Power Connector
• SYSFAN2~3: System Fan Power Connector
※
These fan connectors are not jumpers. DO NOT place
jumper caps on these connectors.
1.5.4 Chassis Speaker Connector
This header provides the connection to chassis speaker.
IL9 Pro/IL9 Pro-V 5
Page 10
1.6 Installing Hardware
※
DO NOT scratch the motherboard when installing hardware.
An accidental scratch of a tiny surface-mount component
may seriously damage the motherboard.
※
In order to protect the contact pins, please pay attention to
these notices:
1. A maximum 20 cycles of CPU installation is
recommended.
2. Never touch the contact pins with fingers or any object.
3. Always put on the cap when the CPU is not in use.
1.6.1 CPU Socket 775
※
The installation procedures vary with different types of CPU
fan-and-heatsink assembly. The one shown here is served
for demo only. For detailed information on how to install
the one you bought, refer to its installation guidelines.
1. Place the board so that
the lever-hook of the
socket is on your left
side. Use your left thumb
and forefinger to hold
the lever hook, pull it
away from the retention
tab. Rotate the lever to
fully open position.
2. Use your right-thumb to
raise the load plate. Lift
it up to fully open
position.
3. Use your right thumb
and forefinger to grasp
the CPU package. Be
sure to grasp on the
edge of the substrate,
and face the Pin-1
indicator toward the
bottom-left side. Aim at
the socket and place the
CPU package vertical
down into the socket.
4. Visually inspect if the
CPU is seated well into
the socket. The
alignment key must be
located in the notch of
package.
6 IL9 Pro/IL9 Pro-V
Page 11
5. Use your left hand to
hold the load plate, and
use your right thumb to
peel the cap off.
The cap plays an
※
important role in
protecting contact pins.
In order to prevent bent
pin, PUT ON the cap after
operation or testing.
8. Place the heatsink and
fan assembly onto the
socket. Align the four
fasteners toward the
four mounting holes on
the motherboard.
6. Lower the plate onto the
CPU package. Engage
the load lever while
gently pressing down the
load plate.
9. Press each of the four
fasteners down into the
mounting holes. Rotate
the fastener clock-wise
to lock the heatsink and
fan assembly into
position.
7. Secure the lever with the
hook under retention
tab.
10. Attach the four-pin
power plug from the
heatsink and fan
assembly to the CPU FAN
connector.
※
A higher fan speed will be helpful for better airflow and
heat-dissipation. Nevertheless, stay alert to not touch any
heatsink since a high temperature generated by the
working system is still possible.
IL9 Pro/IL9 Pro-V 7
Page 12
1.6.2 DDR2 Memory Slots
Both [DIMM2] and [DIMM4] slots appear in model IL9 Pro only.
※
To reach the performance of Dual Channel DDR2, the following rules
must be obeyed:
• For a 2-DIMM dual-channel installation:
Populate DIMM modules of the same type and size on slots
[DIMM1]+[DIMM3], or slots [DIMM2]+[DIMM4].
• For a 4-DIMM dual-channel installation:
Populate 2 DIMM modules of the same type and size on slots
[DIMM1]+[DIMM3], and another 2 DIMM modules of the same
type and size on slots [DIMM2]+[DIMM4].
※
[DIMM1] and [DIMM3] slots are made of the same color.
[DIMM2] and [DIMM4] are made of another same color.
※
Usually there is no hardware or BIOS setup requiredafter
adding or removing memory modules, but you will have to
clear the CMOS memory first if any memory module related
problem occurs.
To install system memory:
1. Power off the computer and unplug the AC power cord before
installing or removing memory modules.
2. Locate the DIMM slot on the board.
3. Hold two edges of the DIMM module carefully, keep away from
touching its connectors.
4. Align the notch key on the module with the rib on the slot.
5. Firmly press the module into the slots until the ejector tabs at both
sides of the slot automatically snap into the mounting notch. Do not
force the DIMM module in with extra force as the DIMM module
only fits in one direction.
6. To remove the DIMM modules, push the two ejector tabs on the
slot outward simultaneously, and then pull out the DIMM module.
※
Static electricity can damage the electronic components of
the computer or optional boards. Before starting these
procedures, ensure that you are discharged of static
electricity by touching a grounded metal object briefly.
8 IL9 Pro/IL9 Pro-V
Page 13
1.6.3 PCI Express X16 Add-on Slots
These slots support the connections of graphics cards that comply with
PCI Express specifications. This motherboard provides dual PCI-Express
X16 slots for one or two graphics cards installation:
One PCIE graphics card installation (Normal Mode):
Install one PCIE graphics card into [Master] slot (the PCIEX1 slot on
this motherboard).
One PCIE graphics card installation Two PCIE graphics cards installation
Two PCIE graphics cards installation (CrossFire Mode):
Install one CrossFire
Edition graphics card into [Master] slot (the
PCIEX1 slot on this motherboard), and one CrossFire
graphics card into [Slave] slot (the PCIEX2 slot on this motherboard).
※
The ATI CrossFire™ technology currently supports the
Microsoft Windows XP with Service Pack 2 only.
※
Slot PCI-E1 will be disabled when slot PCIEX2 is installed.
Compatible
1.7 Connecting Peripheral Devices
1.7.1 Floppy and IDE Disk Drive Connectors
Connect the single end at the longer length of ribbon cable to the FDD
on the board, the two connectors on the other end to the floppy disk
drives connector. Generally you need only one floppy disk drive in your
system.
※
The red line on the ribbon cable must be aligned with pin-1 on both
the FDD port and the floppy connector.
Connect the single end (blue connector) at the longer length of ribbon
cable to the IDE port of this board, the other two ends (gray and black
connector) at the shorter length of the ribbon cable to the connectors
of your hard drives.
※
Make sure to configure the “Master”
and “Slave” relation before connecting
two drives by one single ribbon cable.
The red line on the ribbon cable must
be aligned with pin-1 on both the IDE
port and the hard-drive connector.
IL9 Pro/IL9 Pro-V 9
Page 14
1.7.2 Serial ATA Connectors
Each SATA connector serves as one single channel to connect one SATA
device by SATA cable.
To connect SATA device:
1. Attach either end of the signal cable to the SATA connector on
motherboard. Attach the other end to the SATA device.
2. Attach the SATA power cable to the SATA device and connect the
other end from the power supply.
1.7.3 Additional USB 2.0 Port Headers
Each header supports 2x additional USB 2.0 ports by connecting
bracket or cable to the rear I/O panel or the front-mounted USB ports
of your chassis.
Make sure the connecting cable bears the same pin
assignment.
The motherboard in this photo is served for DEMO only, and
※
may not be the same type or model as the one described in
this manual.
10 IL9 Pro/IL9 Pro-V
Page 15
1.7.4 Internal Audio Connectors
This connector connects to the audio output of internal CD-ROM drive
or add-on card.
1.7.5 Front Panel Audio Connection Header
This header provides the connection to audio connector at front panel.
IL9 Pro/IL9 Pro-V 11
Pin Signal Name Function
1AUD_MIC Front Panel Microphone input signal
2AUD_GND Ground used by Analog Audio Circuits
3AUD_MIC_BIAS Microphone Power
4AUD_VCC Filtered +5V used by Analog Audio Circuits
5AUD_F_R Right Channel audio signal to Front Panel
6AUD_RET_R
7REVD Reserved
8Key No Pin
9AUD_F_L Left Channel Audio signal to Front Panel
10AUD_RET_L
Right Channel Audio signal to Return
from Front Panel
Left Channel Audio signal to Return from
Front Panel
Page 16
1.7.6 PCI and PCI Express X16, X1 Slots
Install PCI Express X1 card into slot “PCI-E1”.
Install PCI cards into slots “PCI1”, “PCI2”, and/or “PCI3”.
※
Slot PCI-E1 will be disabled when slot PCIEX2 is installed.
1.8 Connecting Rear Panel I/O Devices
The rear I/O part of this motherboard provides the following I/O ports:
• Mouse: Connects to PS/2 mouse.
• Keyboard: Connects to PS/2 keyboard.
• LPT1: Connects to printer or other devices that support this
communication protocol.
• COM1: Connects to external modem, mouse or other devices
that support this communication protocol.
• USB1/USB2: Connects to USB devices such as scanner, digital
speakers, monitor, mouse, keyboard, hub, digital camera, joystick
etc.
• LAN1: Connects to Local Area Network.
• AUDIO1:
- Line-In: Connects to the line out from external audio sources.
- Line-Out: Connects to the front left and front right channel.
- Mic-In: Connects to the plug from external microphone.
- R.L./R.R. (Rear Left / Rear Right): Connects to the rear left
and rear right channel.
- Cen./Sub. (Center / Subwoofer): Connects to the center and
subwoofer channel.
- S/PDIF Out: This connector provides an S/PDIF-Out connection
through optical fiber to digital multimedia devices.
12 IL9 Pro/IL9 Pro-V
Page 17
2. BIOS Setup
This motherboard provides a programmable EEPROM so that you can
update the BIOS utility. The BIOS (Basic Input/Output System) is a
program that deals with the basic level of communication between
processor and peripherals. Use the BIOS Setup program only when
installing motherboard, reconfiguring system, or prompted to “Run
Setup”.
After powering up the system, the BIOS message appears on the
screen, the memory count begins, and then the following message
appears on the screen:
PRESS DEL TO ENTER SETUP
If this message disappears before you respond, restart the system by
pressing <Ctrl> + <Alt> + <Del> keys, or by pressing the Reset
button on computer chassis. Only when these two methods fail should
you restart the system by powering it off and then back on.
After pressing <Del> key, the main menu screen appears.
CMOS Setup Utility – Copyright (C) 1985-2004, American Megatrends, Inc.
► Standard BIOS Features ► BIOS Security Features
► Boot Configuration Features Load Optimal Settings
► Advanced BIOS Features Load Best Performance Settings
► Advanced Chipset Features Save Changes and Exit
► Power Management Features Discard Changes and Exit
► Hardware Health Configuration
:Move +/-/:Value Enter:Select F1:General Help EXC:Exit
Configure Time and Date. Display System Informaton…
V02.58 (C)Copyright 1985-2004, American Megatrends, Inc.
※
In order to increase system stability and performance, our
engineering staff is constantly improving the BIOS menu.
The BIOS setup screens and descriptions illustrated in this
manual are for your reference only, and may not
completely match with what you see on your screen.
※
Do not change the BIOS parameters unless you fully
understand its function.
IL9 Pro/IL9 Pro-V 13
Page 18
3. Driver & Utility
The “Driver & Utility CD” that came packed with this motherboard
contains drivers, utilities and software applications required for its basic
and advanced features.
Place the “Driver & Utility CD” into the CD-ROM drive in your system.
The following installation auto-run screen appears. If not, browse the
root directory of the CD-ROM via the File Manager, and double click the
“AUTORUN” file.
• [Drivers]: Click to enter the driver installation menu.
• [Manual]: Click to enter the user’s manual menu.
• [Utility]: Click to enter the utilities installation menu.
Q: Do I need to clear the CMOS before I use a new motherboard to assemble my
new computer system?
A: Yes, we highly recommend that you clear the CMOS before installing a new motherboard.
Please move the CMOS jumper from its default 2-3 position to 1-2 for a few seconds, and
then back. When you boot up your system for the first time, follow the instructions in the
user's manual to load the optimized defaults.
Q: If my system hangs when I update the BIOS or set the wrong CPU parameters,
what should I do?
A: Whenever you update the BIOS or if the system hangs due to wrong CPU parameters
setting, always clear CMOS jumper before booting up again.
Q: Why does the system fail to boot up again right after a mechanical power-off?
A: Please keep a 30-second interval between each mechanical power On/Off.
Q: Why does the system fail to boot up and nothing displays on the screen after I
did some over-clocking or non-standard settings inside the BIOS?
A: It should not cause hardware or permanent damage to motherboard when BIOS settings
were changed from default to over-clocking or non-standard status.
We suggest the following three troubleshooting methods to discharge CMOS data, recover
the hardware default status, and then making the motherboard work again. There is no
need to bother returning the motherboard to where you bought it from or go through an
RMA process.
Step 1. Switch off the power supply unit and then switch it on again after one minute.
If there is no power-switch on the power supply unit, disconnect its power cord
for one minute and then reconnect.
Press and hold the <Insert> key on the keyboard, and press the power-on
button to boot up system. If it works, release the <Insert> key and hit <Del>
key to enter the BIOS setup page to apply the correct settings.
If the situation remains the same, repeat the procedures in Step 1 three times,
or try Step 2.
Step 2. Switch off the power supply unit or disconnect the power cord. Open the
chassis cover. Locate the CCMOS jumper near the button battery. Change the
jumper position from default 2-3 to 1-2 for one minute to discharge the CMOS
data, and then put it back to default 2-3 position.
Close the chassis and switch on the power supply unit or plug in the power cord.
Press the power-on button to boot up system. If it works, hit <Del> key to
enter the BIOS setup page to do the correct settings.
If the situation remains the same, try Step 3.
Step 3. The same procedure as Step 2, but while discharging the CMOS data, pull out
the ATX power connectors from motherboard and remove the button battery
during CMOS discharge.
Q: How to get a quick response for my request on technical support?
A: Please carry out a simple troubleshooting before sending “Technical Support Form”:
System boot-up fails after the system had been assembled:
Check the motherboard’s supporting specifications first to see if all the key components
attached in your system can meet.
To do so, you may:
• Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and
Power Supply), and then reboot.
• If the trouble still exists, try another VGA card of different brand/model to see if the
system will start.
• If the trouble still exists, try another memory module of different brand/model.
• If the trouble still exists, try another CPU and Power Supply.
If the system runs successfully, shut it down and start re-installing the interface cards and
devices that were previously installed in the system. Re-install and start the system one at
a time until the system won’t start.
Malfunction in the OS:
If the system hangs after resuming from S3 or some testing program, if the CPU cannot
be recognized properly, if the display resolution mixed, or if a certain program cannot be
executed, etc, you may:
• Upgrade the motherboard’s latest BIOS version.
• Upgrade the add-on device’s latest driver version.
• Check if there is any conflict in the “Control Panel/System Properties”.
Q: How to fill in the “Technical Support Form”?
A: To fill in this “Technical Support Form”, please refer to the following instructions:
• Region: Type in your country name.
• E-mail: Type in your contact E-mail information.
• First name: Type in your first name.
• Last name: Type in your last name.
• Subject: Type in the model name and the problem of your motherboard.
Example 1: AA8XE and SCSI 29160 malfunction
Example 2: AA8XE boot fails, POST code AF
Example 3: AA8XE (system hang when S3 resume)
• Motherboard: Type in the model name and revision number of your motherboard.
Example: AA8XE REV: 1.00
• BIOS Version: Type in the BIOS version of your motherboard. (You can find it on
the screen during the POST sequence.)
• CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the
over-clocking status if you had done so.)
Example: Intel 650 3.4GHz (OC FSB=220MHz)
IL9 Pro/IL9 Pro-V 17
Page 22
• Memory brand: Type in the brand and model name of your memory module.
Example: Memory brand: Kingston (KVR533D2N4/1G)
• Memory size: Type in the size of your memory module.
Example: 512M* 4PCS
• Memory configuration: Type in the memory configuration in BIOS setting.
Example: Memory Timing: 2.5-3-3-7 @533MHz
• Graphics information: Note Graphics card’s brand, model and driver version
• Graphics card: Type in the brand and model name of your graphics card.
Example: ATI RADEON X850 XT PE
• Graphics driver version: Type in the driver version of your graphics card
Example: Catalyst 5.12V
• Power supply maker: Type in the brand and model name of your power supply
unit.
• Power supply wattage: Type in the power wattage of your power supply unit.
• Storage devices: Type in the brand and specifications of your HDD drive and
quantity. Specify if it was inserted on IDE (Master or Slave) or SATA ports, including
the RAID allocation status.
Example 1: WD Caviar WD600 60GB (on IDE2 master), Maxtor DiamondMax 10
SATA 300GB (on SATA 3)
Example 2: Maxtor DiamondMax 10 SATA 300GB *2 (on SATA 3, SATA 4 RAID 1)
• Optical devices: Type in the brand and specifications of your optical drives and
quantity. Specify if it was inserted on IDE (Master or Slave) or SATA ports.
• Other devices: Indicate which add-on cards or USB devices you are
relate to the problem. If you cannot identify the problem’s origin , indicate all the
add-on cards or USB devices inserted on your system.
Example: AHA 29160 (on PCI 2), Sandisk Cruzer mini 256MB USB Flash-disk.
• Operating system: Indicate which OS and language version
Example: Microsoft Windows XP SP2, English version
Example: Microsoft Media Center Edition 2005, Korean version
• Problem description: Describe the problem of your system configuration. Indicate
the steps to duplicate problem if possible.
See the blank Technical Support Form, or visit our website to fill in the form on line
Q. Is the motherboard dead? Do I need to return it to where I bought from or go
through an RMA process?
A: After you have gone through the troubleshooting procedures, yet the problem still exists,
or you find an evident damage on the motherboard, please contact our RMA center.
(http://www2.abit.com.tw/page/en/contact/index.php?pFUN_KEY=18000&pTITLE_IMG)
absolutely sure
4.3.2 Technical Support Form
Region:
E-mail:
First name:
Last Name:
Subject:
Motherboard:
BIOS Version:
CPU:
Memory brand:
Memory size:
Memory configuration:
Graphics card:
Graphics driver
Power supply maker:
Power supply wattage:
Storage devices:
Optical devices:
Other devices:
Operating system:
Problem description:
version:
18 IL9 Pro/IL9 Pro-V
Page 23
4.4 Contact Information
Taiwan Head Office
Universal ABIT Co., Ltd.
No. 323, Yang Guang St., Neihu,
Taipei, 114, Taiwan
Tel: 886-2-8751-3380
Fax: 886-2-8751-3381
sales@abit.com.tw
Sales:
Marketing:
market@abit.com.tw
North America, South America
Universal ABIT (USA) Corporation
2901 Bayview Drive,
Fremont, CA 94538, U.S.A.
Tel: 1-510-623-0500
Fax: 1-510-623-1092
http://www.abit-usa.com
Website:
Latin America:
RMA Center:
ventas@abit-usa.com
http://rma.abit-usa.com
UK, Ireland
Universal ABIT UK Co. Ltd.
Unit 3, 24-26 Boulton Road, Stevenage, Herts SG1
4QX, United Kingdom