AASTRA DT292 User Manual

Page 1
DT292
BusinessPhone Communication Platform
User Guide
Cover Page Graphic
Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:
Width: 15,4 cm (Important!)
Height: 11,2 cm (May be smaller)
Top: 5,3 cm (Important!)
Left: -0,3 cm (Important!) This text should then be hidden.
Page 2
User Guide
Welcome
EN/LZTBS 170 357 R2A © Aastra Telecom Sweden AB 2008. All rights reserved.
BusinessPhone – Cordless phone DT2922
Page 3

Table of Contents

Welcome ..........................................................4
Important .........................................................6
Description ..................................................... 14
Switching On/Off ............................................20
Incoming Calls ...............................................21
Outgoing Calls ...............................................24
During Calls ....................................................30
Call Forwarding ..............................................35
Information .....................................................42
Mailbox System ..............................................46
Abbreviated Numbers .................................... 55
Group Facilities .............................................. 59
Other Useful Facilities .....................................63
Security ..........................................................71
Least Cost Routing ........................................ 73
Integrated Phonebook ....................................74
System Phonebook ........................................ 80
Write text ....................................................... 82
Alternative programming for Automatic Callback,
Camp-on, Intrusion ........................................84
Alternative programming for Automatic Callback,
Camp-on, Intrusion ........................................85
Adjustments ...................................................86
Audible Signals ..............................................94
Useful Hints ....................................................95
Installation ......................................................96
Reference .................................................... 105
Troubleshooting ............................................111
Glossary .......................................................113
Index ............................................................ 114
Table o f Con tents
page
3BusinessPhone – Cordless phone DT292
Page 4

Welcome

Welcome
Welcome to the User Guide for the Cordless phone DT292 in the BusinessPhone Communication Platform from Aastra. The BusinessPhone Communication Platform consists of BusinessPhone Compact, BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.
The features described in this User Guide are related to version 7.0 or higher of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a license package that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone Communication Platform and the Cordless phone DT292 with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.
The latest version of this User Guide can also be downloaded from:
http://www.aastra.com
BusinessPhone – Cordless phone DT2924
Page 5
Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
If this publication is made available on Aastra media, Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Aastrs will not be liable for any damages arising from use of an illegal modified or altered publication.
Aastra is a registered trademark of Aastra Technologies Limited. All other trademarks mentioned herein are the property of their respective owners.

Warranty

AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.
Details to be found at: http://www.aastra.com/sdoc
5BusinessPhone – Cordless phone DT292
Page 6

Important

Important
This section describes the information that is important to know before you use the DT292 phone, battery, charger and the functions described.
Note: This User guide describes the supported BusinessPhone Communication Platform functions together with the most commonly used phone specific functions. All phone specific functions are listed in the menu structure., see section Menu
structure” on page 19.
Before using the DT292 the first time you have to charge and connect the battery, see section “Installation” on page 96.

Guidelines, warnings and precautions for safe and efficient use

Recommendations

Always keep and handle your products with care and keep them in a clean and dust-free place. Proper use and care will prolong the products life. Use a soft absorbent tissue or cloth to remove dust, dirt or moisture.
Always ensure that the phone, battery and charger are used and operated in the intended environment for which they are designed.
Operate the phone in temperatures between 0°C to +40°C (32°F to 104°F).
Do not expose your products to liquid, moisture, humidity, solvents, strong sunlight, harsh environments or extreme temperatures, never above +60°C (+140°F).
BusinessPhone – Cordless phone DT2926
Page 7
Important
Exposure to heat may cause batteries to leak, overheat or explode, resulting in fire, burns or other injuries.
Do not put the product in the microwave oven: This may cause damage to either the oven or the product.
Do not attempt to disassemble or alter any part of the phone, the charger(s) or the battery-pack. Disassembly or alteration may result in electrical shock or irreversible damage to the equipment. Only a qualified service personnel or an authorized Aastra partner should conduct internal inspections, alterations and repairs.
Do not expose your product to open flames or lit tobacco products.
Do not drop, throw or bend your products. This may cause malfunction or electric shock.
Do not paint your product.
Do not use your product in an area where a potentially explosive atmosphere exists.
To avoid hearing impairment, accept the call before holding your product (or portable handsfree device) to your ear.
The DT292 phone is not specified as intrinsically safe, so do not use it in areas with a danger of explosion.

Disposing of the product

Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.

Power supply

Connect the AC power adapter of the charging unit only to the designated power sources as marked on the charger.
Make sure the cord is positioned so that it will not be subjected to damage or stress.
To reduce risk of electrical shock, unplug the chargers from any power source before attempting to clean or move it.
The AC power adapters must not be used outdoors or in damp areas.
Never alter the cord or plug. If the plug will not fit into the outlet, have a proper outlet installed by a qualified electrician.
Limit the distance between the mains socket and the cordless phone when charging for easy accessibility.
7BusinessPhone – Cordless phone DT292
Page 8
Important
As an energy saving measure, disconnect the charger from the main socket after charging.
When unplugging the mains adapter from the power outlet, make sure that your hands are dry and ensure that you hold the solid portion of the mains adapter.
Do not pull on cables.

Charging and batteries

Please read carefully the following important precautions before the first time use of the batteries. Make sure to understand and observe all cautionary instructions stated, so as to avoid any possible safety hazards that are caused by any misuse, misapplication or damage to batteries.
Only use batteries, mains adapters or desk and rack chargers designed for use with your product.
Use of power sources not explicitly recommended may lead to overheating, reduced battery performance, distortion of the equipment and fire or other damages.
Cordless phones are equipped with Nickel Metal Hydride (NiMH) batteries or Lithium Ion Lion batteries. In a complex infrastructure, the talk- and standby time may differ, due to the consequence of the increase in signaling.
The battery must always be completely charged (minimal 4 hours) before first time use.
The battery in your product is designed to withstand many charge cycles.
Use only the recommended charging equipment.
Improper charging can cause heat damage or even high pressure rupture.
Observe proper charging polarity.
Do not solder lead wires directly onto the battery.
Do not apply water to the battery.
The initial charging of a NiMH battery will cause the battery to become warm. This is a normal effect of charging NiMH batteries.
The batteries are replaceable, however it is not the intention to do this frequently.
Only charge the batteries when placed in the phone.
Use only the specified battery-packs for your product.
BusinessPhone – Cordless phone DT2928
Page 9
Important
Never heat or dispose of the battery into a fire, which, or else, may cause leakage, burst or fire.
Remove the carrying case from the product while in charger.
Do not cover the product while being charged. Do not charge the phone in a closed cabinet or drawer. The charging of the battery is a chemical process and causes the battery to become warm during charging. Make sure the environment in which the phone is charged, is well vented.
The cordless phone can be charged either when switched on or off.
Do not connect the battery's positive and negative leads altogether in any case.
Do not strike or drop the battery. It may cause damage to the battery.
Do not charge the battery under the temperature of +5°C (+41°F). Be sure to charge the battery between the temperatures of +5°C and +45°C (+41°F and 113°F). Charging beyond these conditions may impair the battery performance and shorten the life cycle.
Do not use battery packs from different types, brands or of different capacities.
The battery is to be stored in a dry cool place, with the ambient temperature around of +25°C (+77°F) for best performance.
The battery continues to discharge a minimal portion of its power, even if the product is switched off or the battery is removed.
Dispose the battery in accordance with all local regulations, applicable in your country.

Warnings

Smoke or fumes Stop operating the products and turn off immediately in case of smoke or fumes. Unplug the mains adapter and remove the batteries from the phone immediately. Continued operation may result in fire or electrical shock.
•LCD If the liquid crystal display breaks, avoid injury by not letting the liquid crystal touch the skin, getting it into the eye or into the mouth or getting cut by the broken glass.
9BusinessPhone – Cordless phone DT292
Page 10
Important

Preventing malfunction

Never place the equipment in close proximity of electric motors, welding equipment or other devices generating strong (electro) magnetic fields. Exposure to strong (electro) magnetic fields may cause malfunction and corrupt the communication.
Moving the equipment rapidly between warm and cold temperatures may cause condensation (water droplets) to form on its internal and external surfaces. Water droplets may cause malfunction of the equipment and corrupt or end communication or damage the equipment. When condensation is noticed, stop using the equipment. Switch off the phone, remove the battery and unplug the mains adapter from the power outlet. Wait until the moisture evaporates from the equipment before putting it in operation again.
Avoid accidental drop of the phone. Use the clip, security clip or carrying case specified for carrying purposes of the phone.
Avoid the phone being squeezed between furniture and your body when carrying the phone in your pocket or attached to clothing.

Coverage area

Your organisations premises is covered by a number of cells which forms the coverage area. You can make and answer calls anywhere within this area, outside the area you will lose contact with the system.
Company coverage:
BusinessPhone – Cordless phone DT29210
Page 11
Important

PIN code

Your phone is initially provided with a pre-set PIN code (Personal Identification Number). You should change this PIN code to a personal PIN code to prevent misuse.

To change the PIN code

Route: Settings » PhoneLock » ChangePIN
ChangePIN
Select
Press
EnterOldPIN
: is displayed.
z  Enter the current PIN code (default 0000) and press
Either
EnterNewPIN:
case, you have entered a number that does not match the current PIN code.
or
Wrong PIN
is displayed. In the latter
z  Enter the four digits of the new PIN code and press
RepeatNewPIN
is displayed.
z  Enter the new PIN code again and press
Either
New PIN accepted
Note the new PIN code for future use
If you enter an incorrect new PIN code three times in a row, your phone leaves this menu option.
In other situations, if you enter an incorrect PIN code three times in a row, your phone is blocked and displayed. See section “IPEI code” on page 12 to un-block your phone.
or
Wrong New PIN
PIN Blocked, Unblock?
is displayed.
is
11BusinessPhone – Cordless phone DT292
Page 12
Important

IPEI code

If your phone is blocked because an incorrect PIN code has been entered three times, you can unlock it with the IPEI code (International Portable part Equipment Identity). After entering the IPEI code, you must enter a new PIN code.
The IPEI code is a unique code which has been assigned to your phone. The IPEI code can be found in the
If your phone is blocked, phone must be unblocked before it can be used again.

To display the IPEI code

Route: Information » ShowIPEI
PIN Blocked, Unblock?
ShowIPEI
menu.
appears. The
Select
ShowIPEI
Enter PIN
and press
: is displayed.
z  Enter the PIN code for your phone (default 0000) and press
The 13-digit IPEI code is displayed.
Press to leave this menu
Note: Write down the IPEI code for future use. If you cannot retrieve the IPEI code, please contact your system administrator. Keep the IPEI code secret to prevent misuse of your phone.

Un-block the DT292

Press
Backdoor:
is displayed.
z  Enter the IPEI code and press
EnterNewPIN:
is displayed.
z  Enter the four digits of the new PIN code and press
RepeatNewPIN
is displayed.
z  Enter the new PIN code again and press
Either
New PIN accepted
latter case, the new PIN and the code you have just entered do not match. If again.
New PIN accepted
or
Wrong New PIN
appears, you can use the phone
is displayed. In the
BusinessPhone – Cordless phone DT29212
Page 13
Important

Networks (menu option)

The menu option Networks should only be used for administration purposes by Aastra service staff. Using this menu option may cause a logout from the DECT/GAP network, and no further calls will be possible.
Note: In case of a logout, the phone must be logged on again by a service technician.
13BusinessPhone – Cordless phone DT292
Page 14

Description

2
1
3 4 5
6
8
7
9
10
11
12
13
14
15
16
17
18
Work 4711 07-Jul 11:32
19
Description
BusinessPhone – Cordless phone DT29214
Page 15
1Volume Up
Off-hook: raise earpiece volume. See section “Adjustments” on page 86.
2Volume Down
Off-hook: lower earpiece volume. See section “Adjustments” on page 86.
3Off-hook / Yes
Answer call, accept.
4 Clear (C) / Mute
Delete latest entered digit. Backspace when editing text. Cancel a menu option. Microphone, ringer and warning on/off, see sections “During Calls” on page 30 and “Adjustments” on page 86.
5 Control key (up)
Scroll up through menus or name list. Move left through the choices.
61 / Space
Space when editing text. See section “Integrated Phonebook” on page 74.
7 Battery (rear side)
See section “Installation” on page 96.
8 Star / Pause / Text case
Insert a dial tone pause. Upper/lower case in text mode. See section “Integrated Phonebook” on page 74.
Description
9Microphone
10 Warning light
Ringing, message waiting, battery low, exit cover area.
11 Earpiece
Please note: The phone may retain small magnetic
articles around the earpiece region.
12 Display (3 rows)
Display at rest. Work is the network name and 132 is (your) extension number. See section “Display info” on page 17.
13 On/Off / On-hook / No
Switch on/off, end call, one menu back. Cancel a menu option.
14 Control key (down)
Scroll down through menus, name list. Move right in choices.
15BusinessPhone – Cordless phone DT292
Page 16
Description
15 Keypad
16 Hands-free
Activate hands-free speaking. See sections “Incoming Calls” on page 21, “Outgoing Calls” on page 24 and “During Calls” on page 30.
17 R/Message
Put call on hold (inquiry), take call off hold or enter the message system. See section “During Calls” on page 30.
18 Accessory connectors
See section “Installation” on page 96.
19 Loudspeaker (rear side)
For hands-free speaking function. See sections “Incoming Calls” on page 21, “Outgoing Calls” on page 24 and “During Calls” on page 30.
BusinessPhone – Cordless phone DT29216
Page 17

Display info

The display gives you visual feedback on all actions that you perform, and also textual warnings. The upper two rows are text rows (12 possible characters in each row), showing menus that you can access, names and numbers that you edit or dial, your phone ID etc. The lower row displays different statuses, visualised by icons.

The DT292 display

Signs in the text rows

> Menu pointer
Shows the menu that can be accessed by pressing the YES key.
Description
< Number to long for display
There are more digits to the left.
- Dash
Indicates that a pause is programmed in the telephone number.
CallList icon
Marks an entry in the CallList. Three different call types are displayed:
<- Incoming call
-> Outgoing call
X Missed call
! Exclamation Mark
Marks an unread entry in an entry list.
17BusinessPhone – Cordless phone DT292
Page 18
Description

Display icons

Signal strength
On when your phone is locked to the system. The bars indicate reception quality. Four bars indicate optimal reception.
Ringer off
Ringing signal muted or microphone off.
Key lock
Keys are locked.
Call
On when your phone is off hook and flashes during ringing.
Message
Message received.
Call info
New unanswered entry in the MissedCalls list.
Battery gauge
The battery cells are flashing sequentially when the battery is being charged and is on when charging is completed. Indicates the amount of talk and standby time left.
Note: An alarm sounds when there is less than 15 minutes calling time left in the battery.

Additional display features

Depending on which network you are connected to, additional display features are available. For example displaying of date and time. Ask your system administrator if you require additional display features.
BusinessPhone – Cordless phone DT29218
Page 19
Description

Menu Structure

AutoKeyLock
MasterReset Language
Settings
Find&Call
DeleteAll
Options available when “on hook”
SelectNet Priority * Rename Delete Subscribe
CallList * MissedCalls * LastCall * TotalCalls ShowIPEI
Store
Find&Edit
Edit Delete
AddNew AddCallList
PhoneBook
Alerts
RingVolume
DiscreetRng
RingType
Internal External CallBack Message
KeySound
On Off
PhoneLock
PowerOn Subscript ChangePIN
Display
Light Contrast
Networks Information
Find&Call CallList *
GotoDTMF * DTMF-Long *
Options available when “off hook”
LM
Move within a menu.
.i Make selection. Move to submenu.
,| Move to previous menu.
Move to idle display.
Note * Available under certain circumstances.
Alarm *
SetAlarm AlarmOff
Vibrator
OnIfSilent On Off
MessageKey
Mess.KeyNo
Left/Up
Right/Down
Confirm Back
Cancel
M
L
Menu structure
The available phone specific functions and network functions can be accessed via the DT292 menus.
L or M Press to access the on hook menu when in stand-by mode or
to access the off hook menu during a call (see below)

Navigation keys

19BusinessPhone – Cordless phone DT292
Page 20

Switching On/Off

Switching On/Off

Switch on the DT292

Press until the display lights up
If the phone does not switch on or the battery icon starts flashing, the battery is low. Charge the battery. While charging you can still use your phone.
Note: If the signal strength icon is off and the message
No network is displayed you cannot make or answer calls.

Switch off the DT292

Note: During calls, you cannot switch off your phone.
Press until the display turns blank
Your phone is switched off.
BusinessPhone – Cordless phone DT29220
Page 21

Incoming Calls

InternalCall 4736
Incoming Calls
A ringing signal indicates an incoming internal- or external call. You can also see who has called you in the CallList.

Answer calls

The ringing type tells you whether the call is an internal, external or call-back call and the display indicates an incoming call.
Display example:
If the number is stored in the integrated Phonebook, the associated name is shown instead.
Press to answer
If you do not answer the call, the number is stored as a missed call in the CallList. See section “CallList” on page 22.
Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc.

Handsfree

> Press to answer the call in handsfree speaking mode
You are connected to the caller via the loudspeaker and microphone.
21BusinessPhone – Cordless phone DT292
Page 22
Incoming Calls
ExternalCall Anna

End the call

Press
The duration time of the call is shown.

Mute ring sound or warning sound

If the phone rings or a warning sounds at an inconvenient moment you can temporarily suppress the sound:
Press to turn off the ringing for the moment
The ring off icon appears.
Even with the sound off, you can still answer the call. The warning light and hook icon keep flashing. If you do not answer the call, the number is stored as a missed call in the CallList. To turn off the ring sound permanently, see section “Volume control” on page 86.
Note: If you decide not to answer the call, press the NO key. The call is rejected and there is no entry in the CallList.

CallList

The last 20 dialled numbers, missed calls and answered calls are stored in the CallList (if supported by the network).
The different call types in the CallList are marked with the following icons:
<- Incoming call
-> Outgoing call
X Missed call
Note: An exclamation mark ( means that you have not read that entry yet.
BusinessPhone – Cordless phone DT29222
!) after an entry number
Page 23
When there are new unanswered calls, the call info icon is
Check
Who Called?
1 X 05-Mar Sabrina!
displayed and the display shows:
Press if you do not want to return a call

To return a call

Incoming Calls
Press shortly
The CallList including dialled numbers, missed calls and answered calls appears. Each entry in the list is displayed with a number in the upper left corner of the display. The phone beeps if there are no names or numbers available for redial.
L or M Scroll until you have the right number or name
Press to dial the selected number
Tip: If you press the C/MUTE key instead of the YES key, you can edit the number before dialling.
You can also access the CallList via the
Route: Information » CallList
The
CallList menu is only displayed, if names or numbers are
available for returning a call. You can permanently store the numbers from your CallList in your
integrated Phonebook. See section “Add numbers from the
CallList” on page 79.
CallList
menu.
23BusinessPhone – Cordless phone DT292
Page 24

Outgoing Calls

00535554505
Outgoing Calls
Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.
You can also make a call via the Phonebooks, see section “Integrated Phonebook” on page 74 or “System Phonebook” on page 80.

Make calls

Dialling while on hook

z Enter either a directory number to make an internal call.
Or:
0z Enter the digit(s) for external line access and the desired
public number.
Note: Which digit to press for external line access depends
on the configuration of the system.
The display shows the entered number, for example:
Press when the number is correct
Your phone will go off hook and dial the number.
BusinessPhone – Cordless phone DT29224
Page 25
Notes:
0:00:23 00535554505
Correct a wrong entry by pressing the C/MUTE key.
If you decide not to make the call while keying in the number, press the NO key to stop.
If you receive a call while keying in the number, simply press the YES key to answer.
You can make your calls faster by using abbreviated numbers or dial-by-name. See section Abbreviated
Numbers” on page 55.

Dialling when off hook

If you prefer to dial a number off hook:
Press and hold until you hear the dial tone
Note: A short press activates the CallList.
z Enter the number and wait for a connection
Outgoing Calls

Handsfree

While you are waiting for a connection, dial tone or during the call:
> Press to switch the call to handsfree speaking mode
You are connected to the caller via the loudspeaker and microphone.

To end calls

Press to end the call
The duration of the call is displayed.
25BusinessPhone – Cordless phone DT292
Page 26
Outgoing Calls

Last External Number Redial

When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not.
*** Press to redial the last dialled external number
The display will show the dialled number.

Redial number from CallList

Dialled numbers are stored in the CallList (if supported by the network).
Press shortly
The CallList including dialled numbers, missed calls and answered calls appears. Each entry in the list is displayed with a number in the upper left corner of the display. The phone beeps if there are no names or numbers available for redial.
L or M Scroll until you have the right number or name
Press to dial the selected number
Tip: If you press the C/MUTE key instead of the YES key, you can edit the number before dialling.
You can also access the CallList via the
Route: Information » CallList
The
CallList menu is only displayed, if names or numbers are
available for returning a call. You can permanently store the numbers from your CallList in your
integrated Phonebook. See section “Add numbers from the
CallList” on page 79.
For more information about the CallList, see section “CallList” on page 22.
CallList
menu.
BusinessPhone – Cordless phone DT29226
Page 27

Automatic Call-back

You call an extension and receive busy tone or get no answer. This can also be used if no external line is free:
5 Press
Verification tone.
Note: The number for automatic callback may differ from country to country, see table Alternative programming for
Automatic Callback, Camp-on, Intrusion” on page 84.
Outgoing Calls
Press
You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the Call-back service is cancelled.

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call (if this function is allowed).
4 Press to camp-on
Stay off hook. When the called extension replaces the handset it will be called automatically.
Note: If you receive the busy tone again, the desired extension does not allow Camp-on.
The number for Camp-on may differ from country to country, see table Alternative programming for Automatic
Callback, Camp-on, Intrusion” on page 84.
27BusinessPhone – Cordless phone DT292
Page 28
Outgoing Calls

Intrusion

You can intrude on an ongoing call on a busy extension (if this function is allowed).
8 Press to intrude
Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against Intrusion.
The number for intrusion may differ from country to country, see table Alternative programming for Automatic Callback,
Camp-on, Intrusion” on page 84.
BusinessPhone – Cordless phone DT29228
Page 29
Outgoing Calls

Call Statistics

Your phone can tell you the duration of your last call and display the total time of all external calls made.

To see the time spent on your last call

Route: Information » LastCall
LastCall
Press Press to leave this menu
TotalCalls
Press
Press to leave this menu
Press to delete the entry from the list
Select
The length of the last call is displayed in hours, minutes and seconds.

To see the time spent on all outgoing external calls

Route: Information » TotalCalls
Select
The total time of all external calls made is displayed in hours, minutes and seconds.
or
29BusinessPhone – Cordless phone DT292
Page 30

During Calls

During Calls
The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can for instance make an inquiry, transfer the call or create a conference, mute the microphone and ringer, change the dial mode or put the call on hold to perform other tasks.

Transfer and Inquiry

You have an ongoing internal or external conversation and you want to transfer the ongoing call.
B Press to put the current call on hold
Dial tone.
Tip: You can also use the options.
Z Enter the number of the third party.
You can transfer the call before answer or wait for answer.
Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section Useful Hints
on page 95.
B2 Press to switch between calls
Note: Sometimes the R key must be pressed twice. Whether you can put internal calls on hold or transfer calls to external lines depends on your PBX. Consult your system administrator.
or
Press to transfer the call
BusinessPhone – Cordless phone DT29230
Find&Call or CallList menu
Page 31
During Calls

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will hear a muted signal (Camp-on), and the call will be extended, as soon as the ongoing call is terminated (if Camp-on is allowed).

Call-back

You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your phone will ring again.

Conference

You have an ongoing conversation and you want to establish a telephone conference.
B Press
Dial tone.
Z Enter the number of the third party.
B3 Press to establish a three party conference
Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone.
Repeat the procedure to include other persons to the conference
In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.
Press to leave the conference
31BusinessPhone – Cordless phone DT292
Page 32
During Calls

Handsfree speaking

You can switch to handsfree speaking (and back to standard speaking procedure) at any time during a call.
> Press to switch handsfree speaking on or off
GoToDTMF
Press
DTMF-Long
Press
During handsfree speaking, you are connected to the caller via the loudspeaker and microphone.

Dial mode

If your phone system normally uses pulse dialling you can switch between long and short DTMF tones if required. For some teleservices the standard tones sent out by the phone are too short. In this case the phone must be switched to long tones.

To switch the phone to short tones

Select
The phone now uses short DTMF tones.

To switch the phone to long tones during a call

Select
The phone switches to long tones for the duration of the call. If the phone is set to long tones, the tones are transmitted for the same length of time as you keep the keys pressed down.

Send a dial tone pause while dialling on hook

* Press for one second
BusinessPhone – Cordless phone DT29232
Page 33

Mute microphone

ExternalCall Anna
To mute the microphone, during an ongoing conversation:
During Calls
Press
The caller will not hear the conversation in your room.The ring off icon indicates that the microphone is off.
Press again, to turn the microphone on
Note: It is advised to use this feature instead of putting a call on hold. A call on hold may be diverted to your operator, directly or after some time.

Call Waiting

If you hear the Call Waiting tone during an ongoing conversation, another person is trying to contact you.

To terminate the ongoing call and answer the waiting call

Press to finish the ongoing call
The waiting call is signalled on your phone.
Press to answer the new call
Note: The Call Waiting function might be blocked for use on your extension (programmed by system administrator).
33BusinessPhone – Cordless phone DT292
Page 34
During Calls

Send Message

To send a message to an extension when you receive busy tone or get no answer.

Call-back

To send a Call me message.
9# Press to send

Voice

To send a voice message.
99 Press and speak
* Press to play-back and listen to your recording
9 Press and speak to re-record
# Press to send
BusinessPhone – Cordless phone DT29234
Page 35

Call Forwarding

Call Forwarding
When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. The alternate answering position can either be a pre-programmed one ( a common one for: Fixed
Diversion, Diversion on no reply and Diversion on busy) or an
individual one. If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function. Depending on the type of Diversion you are also able to record your
personal greeting, see section “Change your Personal Greeting” on page 50.
Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or external), your system administrator can program your extension to automatically divert calls to a programmed diversion address (default time: 15 seconds).

Diversion on busy

If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address.
35BusinessPhone – Cordless phone DT292
Page 36
Call Forwarding
DIVERSION 4736–>5450

Fixed Diversion

This function directs your calls to a pre-programmed answering position (e.g. secretary).

Activate Fixed Diversion

*21# Press
Press
Wait for the call icon to stop flashing
Press to finish the procedure
All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state.

Cancel Fixed Diversion

#21# Press
Press
Wait for the call icon to stop flashing
Press to finish the procedure
BusinessPhone – Cordless phone DT29236
Page 37

Individual Diversion

This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car phone).
Note: In order to prevent misuse, Individual External Diversion can be blocked for your extension, see section
Security” on page 71.

Program and activate Internal Diversion

Divert your calls to an internal position.
*21* Press
Z Enter the new diversion address
Call Forwarding
# Press
Verification tone.
Wait for the call icon to stop flashing
Press to finish the procedure
You can make outgoing calls as usual. A special dial tone reminds you that Call forwarding is active. The display shows the actual follow me state.
Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated.

Cancel Internal Diversion

#21# Press
Press
Wait for the call icon to stop flashing
Press to finish the procedure
Individual Diversion is cancelled.
37BusinessPhone – Cordless phone DT292
Page 38
Call Forwarding

Program and activate a new external diversion address

To set a new individual external diversion address:
*22* Press
0
Z
Enter the digit(s) for external line access and enter the new external diversion address
A maximum of 24 digits.
# Press
Verification tone.
Wait for the call icon to stop flashing
Press to finish the procedure

Cancel External Diversion

#22# Press
Wait for the call icon to stop flashing
Press to finish the procedure
Note: If your public network requires waiting for a second dial tone, press
Which digit to press for external line access depends on the configuration of the system.
Note: Individual External Diversion can also be used via the DISA function, see section Other Useful Facilities” on
page 63.
Note: The programmed diversion address is not removed from the memory, the Diversion is just inactive.
*.
BusinessPhone – Cordless phone DT29238
Page 39

Re-activate External Diversion

Divert your calls to an external position.
*22*# Press
Wait for the call icon to stop flashing
Call Forwarding
Press to finish the procedure
You can make outgoing calls as usual. A special dial tone reminds you that Call forwarding is active. The display shows that you have activated an External Diversion.

Follow me

If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, Individual Diversion must be active on your phone.

Activate Follow me

Note: This procedure has to be executed from the telephone the calls are diverted to.
*21* Press
Z* Enter your extension number and press
Z Enter the new number to where incoming calls should be
diverted
# Press
Special dial tone.
Wait for the call icon to stop flashing
Press to finish the procedure
39BusinessPhone – Cordless phone DT292
Page 40
Call Forwarding

Cancel Follow me

Follow me and Individual Diversion can also be cancelled from the answering position.
#21* Press
Z Enter your extension number
# Press
Dial tone.
Wait for the call icon to stop flashing
Press to finish the procedure
BusinessPhone – Cordless phone DT29240
Page 41

Bypass Call Forwarding

Bypass Call Forwarding makes it possible to call a specific extension, even if Call Forwarding is activated on this extension.
*60* Press
Z Enter extension number
Call Forwarding
# Press and wait for answer
You will be connected to the specified extension, regardless of which type of Call Forwarding the called extension has activated.
41BusinessPhone – Cordless phone DT292
Page 42

Information

Information
If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info.
Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting instead of your activated absence information.
You can inform your callers with:
1 Pre-defined texts
Enter the reason for your absence and the date and time of your return.
2 Voice information
Record a voice message and name the reason of your absence.

Enter Information

To store text or voice information.
*23* Press to enter the information mode
Select Pre-defined text or Voice information
BusinessPhone – Cordless phone DT29242
Page 43

Pre-defined texts

5 VACATION BACK Jun 27
Z Enter Code and z Enter Completing info from the table below
Information
Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day
Code Completing info
# Press
Wait for the call icon to stop flashing
Press to finish the procedure
Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absent info.
Pre-defined texts example:
Vacation, back June 27
*23* Press
5 Enter code
0627 Enter month and day
# Press
Wait for the call icon to stop flashing
Press to finish the procedure
Information active.
43BusinessPhone – Cordless phone DT292
Page 44
Information
*23* Press

Voice information

Wait for the call icon to stop flashing
9 Press and speak
* Press to play-back and listen to your recording
9 Press and speak to re-record
# Press to activate
Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absent info.
Note: You can dial your own extension number if you want to check your Information.
BusinessPhone – Cordless phone DT29244
Page 45

Erase Information, Save Information

#23# Press to erase info
Wait for the call icon to stop flashing
Press to finish the procedure
or
Information
*23*# Press to deactivate and save for later use
Information is passive.
Wait for the call icon to stop flashing
Press to finish the procedure

Use saved information

When the information is switched off:
*23*# Press to activate saved info
Information is active.
Wait for the call icon to stop flashing
Press to finish the procedure
45BusinessPhone – Cordless phone DT292
Page 46

Mailbox System

Mailbox System
While you are away from the office, callers can leave messages in your mailbox. You are also able to configure your mailbox with your personal greeting, see section “Change your Personal Greeting” on page 50.
The first time you enter the mailbox system (only possible from own extension), you might be requested to change your password if it is default (0000). See section “Change Password” on page 53 or follow the voice announcements.
Note: To use the mailbox system, your extension has to be authorized by the system administrator.

Activate the Mailbox

Divert your extension to the mailbox system.
*21* Press.
z Enter the number of the mailbox system.
Ask the system administrator for the defined mailbox system number.
# Press
Wait for the call icon to stop flashing
Press to finish the procedure
BusinessPhone – Cordless phone DT29246
Page 47

Deactivate the Mailbox

#21# Press
Wait for the call icon to stop flashing
Mailbox System
Note: For daily use, it is recommended to ask your system administrator to define the mailbox as your pre­programmed diversion address. Once this is defined, you only have to enter *21# to activate your mailbox.
The system administrator can also define whether or not the mailbox should be activated if you do not answer your phone after a certain time or if your extension is busy.
Press to finish the procedure
New incoming calls will be signalled on your phone again.
Note The mailbox is still active if is defined as pre­programmed diversion address for the feature Diversion on
no reply and Diversion on busy.
47BusinessPhone – Cordless phone DT292
Page 48
Mailbox System

Access the Mailbox

The following mailbox functions can be accessed from your own extension, any other internal extension or from an external position (e.g. mobile phone)
Listen to available messages
Change your personal greeting
Send messages
Set up Outcall (External) Notification (configuration dependent)
Change your password

Access the mailbox from your own extension

B Press to enter the message system
or
*59# Press
Listen and follow the voice announcements in the main menu.

Access the mailbox from any other extension

z Enter the directory number of the mailbox system.
Listen and follow the voice announcements in the main menu.
Access the mailbox from an external position (e.g. mobile phone)
z Enter the public number of your company. z Enter the directory number of the mailbox system.
Listen and follow the voice announcements in the main menu.
Note: Depending on the configuration, you might be asked for your password before you can enter your mailbox.
BusinessPhone – Cordless phone DT29248
Page 49

Listen to your Messages

Received messages are divided into the following three categories:
New messages (not heard); indicated by a flashing message LED and a special dial tone.
Heard messages; indicated by a lighting message LED and a special dial tone.
Stored messages; not indicated.
Note: Messages are deleted from the system after a certain time. Please ask your system administrator regarding this.
Access the mailbox.
(See chapter “Access the Mailbox” on page 48.) Listen and follow the voice announcements in the main menu.
1 Select to listen to available messages
Note: If there are no messages in your mailbox, the option to listen to your messages will not be available.
Mailbox System
z Select one of the three message categories (new, heard,
stored).
Listen to your messages and follow the voice announcements in the dedicated menu.
play message again
forward a message
get date and time info
pause during play
play previous message
store message
play next message
erase message
Note: Voice messages will be heard. “Call me” messages will call the sender (these messages cannot be stored).
Press to finish the procedure.
49BusinessPhone – Cordless phone DT292
Page 50
Mailbox System

Forward a Voice Message

A copy of your received voice messages (in the individual mailbox) can be forwarded to other mailbox numbers (individual or common). When you forward a voice message (heard or stored) to an individual mailbox, the mailbox number is the same as the extension number.
Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message.
There are no distribution list numbers available. Forwarding the same message to more than one mailbox must be done in single operations.

Change your Personal Greeting

Depending on the type of call diversion to the mailbox, you can leave three different personal greetings for the caller. You can activate a diversion when a caller receives busy tone, when there is no answer, or you can activate a fixed or individual diversion for all your calls.
Access the mailbox.
(See chapter “Access the Mailbox” on page 48.) Listen and follow the voice announcements in the main menu.
2 Select to change your Personal Greeting.
z Select the desired diversion type
Listen and follow the dedicated voice announcements. When you activate the diversion, the recorded greeting is played to
the next caller.
Press to finish the procedure.
Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting instead of your activated absence information.
BusinessPhone – Cordless phone DT29250
Page 51

Send Messages via your Mailbox

With this function, the mailbox system allows you to record and send messages from your mailbox to any other internal mailbox without calling the respective mailbox owner. A recorded message can either be sent to one or to multiple mailboxes.
Note: There are no distribution list numbers available. Sending the same message to more than one mailbox must be done in single operations.
Access the mailbox.
(See chapter “Access the Mailbox” on page 48.) Listen and follow the voice announcements in the main menu.
3 Select to record and send messages.
Listen and follow the dedicated voice announcements. Messages can be heard or re-recorded before they are sent to a
mailbox.
Note: A message can also be sent during a call, see Send
Message” on page 34.
Mailbox System

Outcall (External) Notification

With this function, the message system can notify you when new voice messages arrive. You can specify an external number where you will be called at a pre-programmed time or as soon as a new message arrives.
Note: This feature may be restricted or not available. Ask the system administrator for the availability and more information.
You can be notified in two different ways (depending on the programming of the system):
Notification with mailbox access: You acknowledge the notification via your password (has to differ from the default value 0000). See section “Change
Password” on page 53 to select a new password. You have full
access to the mailbox system.
51BusinessPhone – Cordless phone DT292
Page 52
Mailbox System
Notification without mailbox access: You get a short voice announcement informing you that someone has left a message for you. You acknowledge the notification by pressing any key. You have to call back the mailbox system to retrieve the message.
Note: If you do not acknowledge the notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of notification attempts).
Access the mailbox.
(See chapter “Access the Mailbox” on page 48.) Listen and follow the voice announcements in the main menu.
4 Select to set up outcall notification.
Listen and follow the dedicated voice announcements. You can program the external notification number, the notification
time and activate/deactivate the function. The external number (including the digit(s) for external line access) can consist of up to 24 digits. The time is entered in 24h-format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e. 2013 will be 2015.
Note: The notification number and time must be programmed before you activate the notification.
Press to finish the procedure.
BusinessPhone – Cordless phone DT29252
Page 53

Change Password

Change the password via your mailbox

Access the mailbox.
(See chapter “Access the Mailbox” on page 48.) Listen and follow the voice announcements in the main menu.
5 Select to change the password.
Listen and follow the dedicated voice announcements.
Press to finish the procedure.

Change the password via the telephone

#*72* Press to select a new password.
Mailbox System
z
Enter your present password.
The default password is 0000.
* Press.
z Enter your new password.
# Press
Wait for the call icon to stop flashing
Press to finish the procedure
53BusinessPhone – Cordless phone DT292
Page 54
Mailbox System
RECORDING
*58# Press

Dictaphone function

If you want to record and retrieve personal voice messages you can use the Dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Listen to your Messages” on page 49.

Record message

To start the recording:
Wait for the call icon to stop flashing
Record your message
The maximum recording time is four minutes and 15 seconds.
Select options below:
* Press to play-back
9 Press and speak to re-record
Press to stop the recording and save the message
BusinessPhone – Cordless phone DT29254
Page 55

Abbreviated Numbers

Abbreviated Numbers
By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as common abbreviated numbers in the exchange.
Up to 10 individual abbreviated numbers (your personal most frequently used external numbers) can be stored and used on the keys 0 to 9.

Common abbreviated numbers

External numbers are stored centrally in your BusinessPhone Communication Platform. Common abbreviated numbers can be dialled from every extension that has the authority to do so.
Z Enter the common abbreviated number
Please refer to your telephone directory.
Press to make the call
55BusinessPhone – Cordless phone DT292
Page 56
Abbreviated Numbers

Individual abbreviated numbers

You can program and activate your most frequently used external numbers on the keys 0 to 9.
** Press
Z Enter the abbreviated number
A number between 0 and 9.
Press to make the call

Program individual abbreviated number

How to program external numbers on the keys 0 to 9.
*51* Press to enter programming mode
Z* Select an abbreviated number between 0 and 9 and press
0Z Enter the digit(s) for external line access and the desired
public number
The number can consist of up to 24 digits.
Note: If your public network requires waiting for a second dial tone, press
Which digit to press for external line access depends on the configuration of the system.
*.
# Press
Wait for the call icon to stop flashing
Press to finish the procedure
BusinessPhone – Cordless phone DT29256
Page 57
Abbreviated Numbers

Cancel one specific individual abbreviated number

#51* Press
Z# Enter an abbreviated number between 0 and 9 and press
Press
Wait for the call icon to stop flashing
Press to finish the procedure

Cancel all individual abbreviated numbers

#51# Press
Press
Verification tone.
Wait for the call icon to stop flashing
Press to finish the procedure
57BusinessPhone – Cordless phone DT292
Page 58
Abbreviated Numbers
Jack 432
Jim 123

Dial-By-Name

You can call someone by pressing the first character(s) of a name and then scroll through the name list to search for the name and number.
Example: Call Jim (ext. no. 123):
5 Press and hold until the display shows the first name
beginning with J
M Scroll down the name list until you find Jim
Confirm and Jim’s number will be dialled
Note: You can press the C/MUTE key instead of the YES key if you want to edit the number before dialling.

Programming a number or function on the R/Message key

You can program a number that you are calling very often or program a function (depending on system).
Route: Settings » MessageKey » Mess.KeyNo
z Enter the number
Press
Note: Only one number or function can be programmed. If you change it, the default function to enter your message system directly does not work any more. If you want to use the Message Waiting function (default) again, the number to enter the message system has to be re-entered.
BusinessPhone – Cordless phone DT29258
Page 59

Group Facilities

Group Facilities
When you are working together in a team the following group facilities can be very useful.

Group Hunting

Your phone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.
Note: The number of Cordless extensions in a hunt group are limited to eight (including tandem configurations).
Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy, an incoming call is being queued. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator).
Note: If all members in a hunt group are busy, the Call-back or Intrusion functions are not available.
59BusinessPhone – Cordless phone DT292
Page 60
Group Facilities
To log in to one hunt group:
*28* Press

Log in

Before you can answer group hunting calls, you must log in.
Z
# Press
Press to finish the procedure
To log in to all hunt groups:
*28**# Press
Press to finish the procedure
Enter the hunt group code
Please ask your system administrator for the configured number.
Wait for the call icon to stop flashing
Wait for the call icon to stop flashing

Answer calls

It is possible to have group hunting information in the display. If you require a different display layout, please contact your system administrator.
Answer group hunting calls in the normal way
BusinessPhone – Cordless phone DT29260
Page 61
To log out from one hunt
PBX GROUP(S) LOGGED OUT
group:
#28* Press
Group Facilities

Log out

Z
# Press
Press to finish the procedure
To log out from all hunt groups:
#28** Press
Press to finish the procedure
Enter the hunt group code
Please ask your system administrator for the configured number.
Wait for the call icon to stop flashing
Note: If you are logged in to more than one huntgroup and log
out from one of them, the display will show the following text:
Wait for the call icon to stop flashing
61BusinessPhone – Cordless phone DT292
Page 62
Group Facilities

Group Call Pick-up

In a Pick-up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number.
Z Enter the group call pick-up code and press

Common Bell

The Common Bell facility allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a common bell extension.
Z Enter the common bell pick-up code and press
Please ask your system administrator for the common bell pick-up code.
If two or more extensions simultaneously attempt to answer a call from the common bell extension, only the first extension will pick it up. The other extensions will receive the number unobtainable tone. This will also happen if you dial the common bell pick-up code and there are no calls waiting at the common bell extension.
BusinessPhone – Cordless phone DT29262
Page 63

Other Useful Facilities

By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more ...

Reminder

The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed).
*32* Press
Other Useful Facilities
Z# Enter reminder time and press
(00-23) hour + (00-59) minute.
Wait for the call icon to stop flashing
Press to finish the procedure
When the time is reached your phone rings with recall signal.
Note: If you receive busy tone, your extension does not have the authority to set a Reminder.

Cancel Reminder

#32# Press
All settings are cancelled.
Wait for the call icon to stop flashing
Press to finish the procedure
63BusinessPhone – Cordless phone DT292
Page 64
Other Useful Facilities

Automated Attendant

The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination.
Z Enter the Automated Attendant directory number
Please ask your system administrator for the automated attendant directory number.
Press
Wait for the call icon to stop flashing
Press to finish the procedure

Doorphone

The Doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.

Answering doorphone calls

Press
You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number.
B Press
Z Enter the door-opener’s directory number
Please ask your system administrator for the number.
BusinessPhone – Cordless phone DT29264
Page 65
Other Useful Facilities

Account Number

An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number. The following prerequisites apply:
With the Verified Account Number you can restrict the making of external calls (not a specific number or area), so everyone who is allowed to make external calls will receive an account number which has to be used each time he/she wants to make an external call.
Verified account numbers contain up to 10 digits.
Own account numbers contain up to 15 digits.
The account numbers can also be used via the DISA function, see section “Direct Inward System Access (DISA)” on page 66.

Verified or own account number

Before an outgoing call:
*9* Press
Z# Enter account number and press
Valid digits 0-9. Internal dial tone. Make the external call.
65BusinessPhone – Cordless phone DT292
Page 66
Other Useful Facilities

Direct Inward System Access (DISA)

If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project.
Note: To activate this function, you have to change the default password from 0000 to a personal one. Which code to use and how to change it, see section Change
Password” on page 53.
You can also divert calls from your office extension to your external position, see section “Call Forwarding” on page 35. During the procedure you will be prompted for your password.
z Enter the public number of your company z followed by the DISA number
Ask the system administrator for the defined DISA number.
Note: If want to register the call on an account number, you should use the Account Number procedure before you enter the external number, see section Account Number
on page 65.
z Enter the external number
or
Use the External Diversion function
Procedure, see section “Call Forwarding” on page 35.
Note: If you program a new diversion address, remember to reset it when you return to your office.
BusinessPhone – Cordless phone DT29266
Page 67

Tandem Configuration

SECOND USER LOGGED ON
The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the primary and the other one as the secondary.
This function enhances the communication for users that, for example, have a wired phone on their desk (the primary telephone) and need to be mobile within their company’s building with their own Cordless phone (the secondary telephone). Basically the tandem configuration works as follows:

To activate the Tandem Configuration

*28# Press to log on the secondary telephone
Wait for the call icon to stop flashing
Press to finish the procedure
For incoming calls:
Both telephones are treated as 1 single extension
For outgoing calls:
Both telephones are treated as 2 separate extensions
Other Useful Facilities
.
.

To deactivate the Tandem Configuration

#28# Press to log off the secondary telephone
Wait for the call icon to stop flashing
Press to finish the procedure
For incoming calls:
•The secondary telephone cannot be called and the primary telephone works as a normal stand-alone telephone.
For outgoing calls:
Both telephones are treated as 2 separate extensions
.
67BusinessPhone – Cordless phone DT292
Page 68
Other Useful Facilities
BZ Press and enter own directory number

Transferring a call between members of a tandem unit

Press to transfer the call

Networking

Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.

IP calls

IP calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. If you are connected to an internal data network the IP connection is made automatically. To minimise the traffic on the network the speech quality is decreased.
If the speech quality is not acceptable you can disconnect the IP call and switch to a non-IP call (alternative network). The switch from the IP net to the non-IP net is made during the call, so the call does not have to be disconnected.
If you want to switch to a non-IP net during the call:
B Press
*61* Pree
During the procedure the other party is put on hold. When the procedure is ready you will receive a special ringing tone and the call is resumed in the non-IP net.
Note: A s wi tc h to a n on -IP ca ll can only be perform ed if the original call is an IP call, otherwise you will receive a blocking tone.
BusinessPhone – Cordless phone DT29268
Page 69
Other Useful Facilities
Press * to unlock keys

Key Lock

If you carry the phone in your pocket, you might accidentally press the keys and make a call. To prevent this, you can have them blocked by using the

To enable or disable key locking

Route: Settings » AutoKeyLock
AutoKeyLock
option.
AutoKeyLock
Select
Press
The current setting is displayed.
L or M Select the setting you want
Press to confirm
Note: After enabling the Key Lock function do not press a key for 30 seconds. If the enabling time has expired the keys are blocked and a key symbol is displayed.
During Key Lock the keys are blocked, so you cannot use your phone. If a key is pressed the message
keys
is displayed.
If you have locked the keys and you receive a call, you can answer the call as usual without switching Key Lock off. When the call is ended the keys are locked again after 30 seconds.

To unblock the keys temporarily

L or * Press
Unlock Keypad? is displayed.
Press to switch off the Key Lock
The key symbol disappears; the keys are enabled again.
Press * to unlock
69BusinessPhone – Cordless phone DT292
Page 70
Other Useful Facilities

Phone Lock

You can protect your phone against unauthorized use or against adding or deleting telephone network subscriptions. Both security features are off by default. See also section “PIN code” on page 11.

Securing against unauthorized use

You can set the phone so that the PIN code must be entered after switching on.
Route: Settings » PhoneLock » PowerOn
PowerOn
Select
Press
Enter PIN
: is displayed.
z Enter the PIN code (default 0000) and press
The current setting is displayed.
L or M Select one of the following options:
LockOn
to enable protection.
LockOff
to disable protection.
Press to confirm

Securing against adding or deleting subscriptions

You can set the phone so that the PIN code must be entered when adding or deleting telephone network subscriptions.
Route: Settings » PhoneLock » Subscript
Subscript
Select
Press
Enter PIN
: is displayed.
z Enter the PIN code (default 0000) and press
The current setting is displayed.
L or M Select one of the following options:
On
to enable protection.
Off
to disable protection.
Press to confirm
BusinessPhone – Cordless phone DT29270
Page 71

Security

Security
You can block your extension in order to prevent unauthorized use of your phone, e.g. if your external calls are placed on a specific account number.

Block Extension

*72# Press to block your extension
Verification tone.
Wait for the call icon to stop flashing
Press to finish the procedure

Un-block Extension

#72* Press
Z Enter your password
Note: To change your password see chapterChange
Password” on page 53
# Press to re-open
Verification tone. Your extension is open for use.
Wait for the call icon to stop flashing
Press to finish the procedure
71BusinessPhone – Cordless phone DT292
Page 72
Security

Bypass Blocked Extension

In order to make a call, you can temporarily bypass a blocked extension.

Bypass own extension

*72* Press
Z Enter your password
# Press
Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked extension, by using your password.
*72* Press
Z Enter your password
* Press
Z Enter your extension number
# Press
Dial tone. You can make one call from the blocked extension.
BusinessPhone – Cordless phone DT29272
Page 73

Least Cost Routing

Least Cost Routing
Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.

Use Least Cost Routing

0Z Enter the digit(s) for external line access and the desired
public number
The usual way of making an outgoing external call.
Note: Which digit to press for external line access depends on the configuration of the system.

Calling Least Cost Routing

If LCR has been installed in your system, but your extension is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.
Z Dial the LCR code
Please ask your system administrator for the LCR code.
0Z Enter the digit(s) for external line access and the desired
public number
Note: Which digit to press for external line access depends
on the configuration of the system.
73BusinessPhone – Cordless phone DT292
Page 74

Integrated Phonebook

Integrated Phonebook
Your phone is equipped with an integrated Phonebook where you can make up to 100 entries (names and numbers). You can consult and change the Phonebook via the
The integrated Phonebook lists all names in alphabetical order. You can freely add names and numbers to the Phonebook.
Notes:
It is also possible to download a pre-programmed Phone book to the DT292 by using the Cordless Phone Manager
(CPM)” on page 104
Phonebook numbers have a maximum of 24 digits.
Phonebook names have a maximum of 12 characters.
PhoneBook
menu option.
An indication that the Phonebook is full, means that you have to delete an entry before you can add a new one.

Use the Phonebook

Access the names and numbers of the Phonebook.
M Access PhoneBook
L or M Use the arrow keys to select the required option
BusinessPhone – Cordless phone DT29274
Page 75
Integrated Phonebook

Make a call

You can search for a name and number in the Phonebook. When you have accessed the Phonebook:
Route: PhoneBook » Find&Call
L or M Select
Enter Name:
Z Press the key which has the first letter of the name you are
looking for
How to write text, see section “Write text” on page 82.
Press to confirm
The first name beginning with that letter is displayed.
M Scroll down until you find the name and press
The number is dialled.
Find&Call
Note: How to make calls via the CallList, see sections
CallList” on page 22 and Redial number from CallList” on page 26.
and press
or
Phone book is empty
is displayed.
75BusinessPhone – Cordless phone DT292
Page 76
Integrated Phonebook
Enter Name: John_
EnterNumber: 053405_

Add a name or a number

You can use the Phonebook. When you have accessed the Phonebook:
AddNew
option to enter names and numbers in the
Route: PhoneBook » Store » AddNew
AddNew
Select
Press
Enter Name:
case, you have to delete a Phonebook entry first before you can add a new one.
z Enter a name
How to write text, see section “Write text” on page 82.
Press to confirm
EnterNumber:
z Enter the telephone number
* Press if you have to wait for a second dial tone
Press to confirm
The name and number are stored in the Phonebook.
or
Phone book Full
is displayed.
is displayed. In the latter
BusinessPhone – Cordless phone DT29276
Page 77
Integrated Phonebook

Change a name or a number

With the the Phonebook. When you have accessed the Phonebook:
Edit
option, you can change the names and numbers in
Route: PhoneBook » Find&Edit » Edit
Edit
Select
Press
Enter Name:
is displayed.
Z Enter the first letter of the name and press
The first name beginning with that letter is displayed.
M Scroll down until you find the name
Press once to change a name
Note: Press the YES key twice to change a number.
Z Correct the name or number
Tip: Press the Up key for one second to “jump” to the most left character of the number or press the Down key for one second to “jump” to the most right character. Press the C/ Mute key for one second to clear the whole name/number.
Press to confirm
Note: Press the YES key only once if you have changed a number.
77BusinessPhone – Cordless phone DT292
Page 78
Integrated Phonebook

Delete a name or a number

You can also delete names and associated numbers from the Phonebook. When you have accessed the Phonebook:
Route: PhoneBook » Find&Edit » Delete
Delete
Select
Press
Enter Name:
is displayed.
Z Enter the first letter of the name and press
The first name beginning with that letter is displayed.
M Scroll down until you find the name
Press to delete the name and number
The name and number are deleted from the Phonebook.

Delete all names and numbers

Route: PhoneBook » DeleteAll
DeleteAll
Select
Press
Delete?
appears.
Press to confirm
All names and numbers are deleted from the Phonebook.
BusinessPhone – Cordless phone DT29278
Page 79
Integrated Phonebook

Add numbers from the CallList

Up to 20 numbers (dialled, answered and missed) can remain stored in the CallList of your phone. You can use the option to add these numbers to the Phonebook.
Menu option available for redial. When you have accessed the Phonebook:
AddCallList
Route: PhoneBook » Store » AddCallList
appears only if names or numbers are
AddCallList
AddCallList
Select
Press
A list of numbers is displayed. If have to delete a Phonebook entry first before you can add a new one.
Ph
one book Full
appears, you
L or M Scroll through the list of numbers until you have the number
you want to store
Press
Enter Name:
is displayed.
z Enter a name
Press
Edit Number:
is displayed. The number to be added is displayed.
z Edit the number if necessary
Press to confirm
The name and number are stored in the Phonebook.
79BusinessPhone – Cordless phone DT292
Page 80

System Phonebook

System Phonebook
Compared to the “Integrated Phonebook” on page 74 which is a cordless specific function, the System Phonebook is stored in the BusinessPhone the system.
The System Phonebook covers internal directory numbers as well as external common abbreviated numbers.
As the System Phonebook is available for several telephone types the access as well as the navigation within the Phonebook is kept generic which means it will be controlled via the normal keypad.

Use the System Phonebook

*0# Press to search for internal directory numbers
or
#0* Press to search for external common abbreviated numbers

To exit the System Phonebook

Press to exit
BusinessPhone – Cordless phone DT29280
Page 81

Make a Call

System Phonebook
Enter the first letter(s) of the name.
For information on how to write text, see section “Write text” on page 82.
Note: In order to step through the whole System Phonebook, you can start the search function immediately without entering the first letter(s) of the name.
# Press to activate the search function

Search routine was succesful

The first entry which matches with your entered letter(s) will be displayed.
0 Press to scroll forward in the list
or
* Press to scroll backward in the list
By reaching the beginning or the end of the list a short beep tone will be sent.
 Press to call the desired list entry

Search routine was succesful

If no entry fulfils the search criteria, the display shows: “SORRY - NO SUCH NAME”.
1 Press to start a new search
81BusinessPhone – Cordless phone DT292
Page 82

Write text

Write text
When adding/editing or searching for names in the Phonebooks, the keys 0 to 9, *, or # can be used. The first character entered will be an upper level character followed by lower level characters unless the *-key is pressed before entering the character. When pressing a key, the first available character on that specific key is displayed. To get the following characters, press the key repeatedly. Key 0 and 1 contain special characters. The marked character is selected after a time-out (3 seconds) or when another key is pressed. Pressing key 1 adds space between the characters.
AddNew
Example (to write SMITH):
7 7 7 7 Press for S
6 Press for M
4 4 4 Press for I
8 Press for T
4 4 Press for H

Control keys (not applicable for the system phonebook)

While entering a name or a number you can use the following keys for control and navigation:
L Press to move left M Press to move right
Note: Moves to the beginning of the text if held longer.
Note: Moves to the end of the text if held longer.
BusinessPhone – Cordless phone DT29282
Page 83
Write text
* Press to switch between upper and lower case
Note: Pressed for more than one second will add a dial tone pause.
1 Press to enter a space
Press to correct a wrong entry

Special characters

See the table below how to find a special character.
Phone key
1 2 ABCЕДЖАБВГЗ2 3 DEFÈÉÊË3 4GHI 5JKL5 6 MNOСЦШТУФХŒ6 7PQRSßS¸7 8TUVÜÙúû8 9 WXYZÝŸ9 00+&@/$%£ ##*
Number of times to press the key
12345678910111213
Space
-?! , . :" ’ ( )1
^
¡ÌÍÎï4
G
Λ
ΔΦ
ΠΣ
ΘΞ ΨΩ
Γ
Note: Depending on the selected menu language, other characters might be available, which means that the character order differ from the table above.
Example special characters:
8 To enter Ü press 8 (four times)
1 time result T 2 times result U 3 times result V 4 times result Ü
83BusinessPhone – Cordless phone DT292
Page 84

Alternative programming for Automatic Callback, Camp-on, Intrusion

Alternative programming for Automatic Callback, Camp-on, Intrusion
The associated number for using the Automatic Callback, Camp­on or the Intrusion function may vary from country to country. If you cannot use a code of a function, maybe your exchange system has been programmed with a different associated number.
Because this User Guide describes only the default programming, the following table shows the most common settings in some of these countries that are known for a different programming.
Camp-on Automatic Callback Answer calls, another extension Intrusion
Austria, Belgium,
Brazil, Denmark,
Germany
5 6 8 4
BusinessPhone – Cordless phone DT29284
Page 85

Alternative programming for Automatic Callback, Camp-on, Intrusion

Alternative programming for Automatic Callback, Camp-on, Intrusion
The associated number for using the Automatic Callback, Camp­on or the Intrusion function may vary from country to country. If you cannot use a code of a function, maybe your exchange system has been programmed with a different associated number.
Because this User Guide describes only the default programming, the following table shows the most common settings in some of these countries that are known for a different programming.
Austria, Belgium,
Brazil, Denmark,
Germany Camp-on Automatic Callback Answer calls, another extension Intrusion
5 6 8 4
85BusinessPhone – Cordless phone DT292
Page 86

Adjustments

Adjustments
This section describes how to set and adjust a personal volume, how to change indication of incoming calls, how to adjust the display, how to change the language and how to revert all DT292 settings to default.

Volume control

You can adjust the volume in the earpiece, of the loudspeaker for handsfree speaking and the volume of the ringer. Use the volume keys to adjust the volume, see section “Description” on page 14 for the location of volume controls.
To turn the microphone, ring sound and warning sound on or off during a call, see section “During Calls” on page 30.

Adjust speaker volume for handsfree speaking

U or D Press to adjust the volume during a call
If you are not making a call you can still adjust the volume:
Press and hold until you hear the dialtone
> Press
U or D Keep listening and press
You hear the dial tone becoming louder or quieter.
Press to cancel the adjustment procedure
BusinessPhone – Cordless phone DT29286
Page 87

Adjust earpiece volume

Silent on?
U or D Press to adjust the volume during a call
If you are not making a call you can still adjust the volume:
Press and hold until you hear the dialtone
Adjustments
U or D Keep listening and press
You hear the dial tone becoming louder or quieter. If the earpiece is at maximum or minimum volume, you hear a warning tone.
Press to cancel the adjustment procedure

Adjust ringer volume

Route: Settings » Alerts » RingVolume
RingVolume
Select
Press
A volume level bar is displayed.
L or M Press to turn the volume up or down
If you set the volume to its lowest level (ring sound permanently off), the ring off icon appears.
Press to confirm

To turn off the ring sound permanently

Press when the phone is idle
Press
The ring off icon appears.
Note: If the ring sound is permanently off and you have set the Vibrating Alert to when the phone is ringing, see section Vibrating Alert” on
page 89.
OnIfSilent, the vibrator turns on
87BusinessPhone – Cordless phone DT292
Page 88
Adjustments
To turn the ring sound on again:
Press shortly
The ring off icon disappears.

Ringer tones or melodies

You can change the ringer tone for each call type to a different sound or a preprogrammed melody. For each ring signal type, you can choose from four ringer tones or six melodies.

To set the sound for a ringing type

Route: Settings » Alerts » RingType » Internal/External/ CallBack/Message
L or M Select the ring signal type:
or
Message
Press
The current setting is displayed and played.
L or M Select sound
The selected sound is played. The menu options
High
and
Low, Medium, High, Mixed
Mixed
refer to the pitch of the ringing tone.
Press to confirm
The table below lists the names of the melodies.
Internal, External, CallBack
or
Melody
(1 - 6)
Low, Medium
,
,
Melody Name
1 J.S. Bach - Badinerie - BWV 1067 Suite no 2 2 The Black Bear 3 Rimsky Korsakoff - Flight of the Bumble Bee 4 Menuet Boccherini 5 J.S. Bach - Partita no 3 for violin 6 Aastra soundmark
BusinessPhone – Cordless phone DT29288
Page 89
Adjustments

Discreet Ringing

In the discreet ringing mode, your phone starts ringing at the lowest audible volume level. It then gets louder and louder.
Route: Settings » Alerts » DiscreetRng
DiscreetRng
Select
Press
The current setting is displayed.
L or M Select one of the following options:
On to activate Discreet Ringing.
Off for no Discreet Ringing.
Press to confirm

Vibrating Alert

If you do not want to be disturbed by the ringing of your phone, but still get the call indication, or if you are in a noisy environment, you can activate the Vibrating Alert.
Route: Settings » Alerts » Vibrator
Vibrator
Select
Press
The current setting is displayed.
L or M Select one of the following options:
On for Vibrating Alert.
Off for no Vibrating Alert.
OnIfSilent for Vibrating Alert when the ringer is permanently
off. See section “Adjust ringer volume” on page 87.
Press to confirm
89BusinessPhone – Cordless phone DT292
Page 90
Adjustments

Key Click

Key Click is the sound you hear each time you press a key. This feature can be enabled and disabled.
Route: Settings » Alerts » KeySound
KeySound
Select
Press
The current setting is displayed.
L or M Select one of the following options:
On
to have a Key Click with each key press.
Off
for no Key Click.
Press to confirm

Display light

Your phone has a display which is illuminated when a key is pressed. The illumination automatically goes off after a while, unless you press a key.
Route: Settings » Display » Light
Light
Select
Press
The current setting is displayed.
L or M Select one of the following options:
Automatic to activate illumination of the display when a key is
pressed.
Off for no illumination of the display.
Press to confirm
BusinessPhone – Cordless phone DT29290
Page 91
Adjustments

Display contrast

You can adjust the contrast of the display to one of eight levels to make it easier to read.
Route: Settings » Display » Contrast
Contrast
Select
Press
The contrast level bar appears.
L or M Adjust the contrast
You hear an error beep when either limit is reached.
Press to confirm
91BusinessPhone – Cordless phone DT292
Page 92
Adjustments

Language

The default menu language is English. To select another language, use the
Language
in English until you confirm your language choice.
Route: Settings » Language
option. Please note that the menu options stay
L or M Press to enter the main menu
Option
PhoneBook
L or M Scroll to L or M Scroll to
The current language is displayed.
Settings
Language
is displayed.
and press
and press
L or M Scroll through the list of languages until you find the
language you want
Press to confirm your choice
The language has now been changed.
You can also use the following procedure:
Press for at least seven seconds
The language menu appears.
L M Select the language of your choice from the list and press
BusinessPhone – Cordless phone DT29292
Page 93
Adjustments

Reset the DT292 settings

You can reset all settings on the DT292 simultaneously. The CallList and the last call information are also cleared. The integrated Phonebook, the PIN code, the subscriptions and the total calls information, however, are not cleared.
Route: Settings » MasterReset
MasterReset
Press
z If requested enter your PIN code for the phone and press
Press to confirm
Select
Enter Pin:
See section “PIN code” on page 11. displayed.
All DT292 settings revert to default.
or
Reset All Settings?
is displayed.
Reset All Settings?
is
93BusinessPhone – Cordless phone DT292
Page 94

Audible Signals

Dial tone
Audible Signals
The following different tones are sent from the exchange to your telephone.

Tone characteristics

The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.
Special dial tone
Ringing tone or Queue tone every 4th second
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15th second (to all parties)
Verification tone
Warning tone, expensive route
BusinessPhone – Cordless phone DT29294
Page 95

Useful Hints

Useful Hints

Connections between external lines

With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life.
Note: When these features are used, your BusinessPhone will occupy at least two external lines.
However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following:
Please do not transfer external calls to an external
mailbox, to information systems or to external parties before they have answered
If you are connected to two external lines, cancel one call
by pressing “R” and “1”
If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system.
Please ask your system administrator or contact our service center for more information.
95BusinessPhone – Cordless phone DT292
Page 96

Installation

Installation

Check for completeness

Make sure that all the parts are present. If anything is missing, please contact your system administrator or supplier.
The set contains:
1 Cordless phone
2 Battery
3Clip
4Assembly card
Note: It is important to make a note of the IPEI code. The
IPEI code may be needed for unblocking the Cordless phone if an incorrect PIN code has been entered three times. See section “IPEI code” on page 12 for further details.
DT29296
Page 97
Installation

Preparing for use

When using the Cordless phone for the first time, follow the steps below to prepare the Cordless phone.
Attach the clip to the back as shown in the figure below.
Spread the clip slightly. The ends of the clip fit into holes on the side of your phone.
97DT292
Page 98
Installation
Attach the battery to the phone as shown in the figure below.
DT29298
Page 99
Installation
Connect the adapter to the charger and connect it to the mains outlet as shown in the figure below.
Notes:
Place the DT292 in the charger and charge it for at least 4 hours before using it the first time.
Make sure the local mains voltage corresponds to the voltage on the charger.
Only use the charger that comes with the Cordless phone.
Do not connect the phone to the charger without a battery.
Place the Cordless phone in the charger to charge the battery.
Complete charging before you subscribe or use the Cordless phone. The green light of the charger is turned off when charging is completed. For more information about charging the battery, see section “Battery” on page 100.
99DT292
Page 100
Installation

Battery

The Cordless phone is powered by a rechargeable battery. You can fully charge an empty battery by placing the Cordless phone in the charger for 4 hours. A fully charged battery gives you up to 17 hours calling time or up to 140 hours standby time.
Note: The calling time and standby time is shortened if the hands-free speaking function is used a lot.
The Cordless phone has a battery meter, which indicates the power remaining in the battery.
Note: The Cordless phone is powered by a Nickel Metal Hydride (NiMH) battery. It can be recharged at any time. To keep the battery fully charged, you can put or leave the Cordless phone in the charger without any problem.

Reading the battery meter

When the battery is fully charged, the battery meter on the Cordless phone display consists of four blocks. The number of blocks decreases as the battery discharges. If the battery is almost empty, the battery meter and the red light on the Cordless phone flash. An alarm sounds if there is less than 15 minutes calling time remaining in the battery.

Battery performance

The table below indicates the performance:
Talk t i m e (hours)
High capacity battery: 17 140 240
Standby time (hours)
Charge time (minutes)
DT292100
Loading...