Aastra DT190 User Guide

DT190

BusinessPhone Communication Platform

User Guide

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EN/LZTBS 180 358 R1A

BusinessPhone – Cordless phone DT1902

page

Welcome ..........................................................4

Important .........................................................6

Description ..................................................... 12

Switching On/Off ............................................ 18

Incoming Calls ...............................................19

Outgoing Calls ...............................................22

During Calls ....................................................27

Call Forwarding .............................................. 30

Information ..................................................... 36

Mailbox System ..............................................40

Abbreviated Numbers .................................... 49

Group Facilities .............................................. 53

Other Useful Facilities .....................................57

Security .......................................................... 64

Least Cost Routing ........................................66

Integrated Phonebook .................................... 67

System Phonebook ........................................ 74

Write text .......................................................76

Alternative programming for Automatic Callback,

Camp-on, Intrusion ........................................78

Adjustments ...................................................79

Audible Signals ..............................................83

Useful Hints ....................................................84

Installation ......................................................85

Reference ...................................................... 91

Troubleshooting ..............................................97

Glossary ......................................................... 98

Index .............................................................. 99

Table of Contents

3BusinessPhone – Cordless phone DT190

Welcome

Welcome to the User Guide for the Cordless phone DT190 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone Compact, BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.

The features described in this User Guide are related to version 7.0 or higher of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a license package that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone Communication Platform and the Cordless phone DT190 with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/

BusinessPhone – Cordless phone DT1904

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc

5BusinessPhone – Cordless phone DT190

Important

This section describes the information that is important to know before you use the DT190 phone, battery, charger and the functions described.

Note: This User guide describes the supported BusinessPhone Communication Platform functions together with the most commonly used phone-specific functions. All phone-specific functions are listed in the menu structure, see section “Menu

structure” on page 17.

Before using the DT190 the first time you have to charge and connect the battery, see section “Installation” on page 85.

Guidelines, warnings and precautions for safe and efficient use

Recommendations

• Always keep and handle your products with care and keep them in a clean and dust-free place. Proper use and care will prolong the products life. Use a soft absorbent tissue or cloth to remove dust, dirt or moisture.

• Always ensure that the phone, battery and charger are used and operated in the intended environment for which they are designed.

• Operate the phone in temperatures between +5°C to +45°C (42°F to 113°F).

• Do not expose your products to liquid, moisture, humidity, solvents, strong sunlight, harsh environments or extreme temperatures, never above +60°C (+140°F).

BusinessPhone – Cordless phone DT1906

Important

• Exposure to heat may cause batteries to leak, overheat or explode, resulting in fire, burns or other injuries.

• Do not put the product in the microwave oven: This may cause damage to either the oven or the product.

• Do not attempt to disassemble or alter any part of the phone, the charger(s) or the battery-pack. Disassembly or alteration may result in electrical shock or irreversible damage to the equipment. Only a qualified service personnel or an authorized Ericsson partner should conduct internal inspections, alterations and repairs.

• Do not expose your product to open flames or lit tobacco products.

• Do not drop, throw or bend your products. This may cause malfunction or electric shock.

• Do not paint your product.

• Do not use your product in an area where a potentially explosive atmosphere exists.

• To avoid hearing impairment, accept the call before holding your product to your ear.

• The DT190 phone is not specified as intrinsically safe, so do not use it in areas with a danger of explosion.

Disposing of the product

• Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.

Power supply

• Connect the AC power adapter of the charging unit only to the designated power sources as marked on the charger.

• Make sure the cord is positioned so that it will not be subjected to damage or stress.

• To reduce risk of electrical shock, unplug the chargers from any power source before attempting to clean or move it.

• The AC power adapters must not be used outdoors or in damp areas.

• Never alter the cord or plug. If the plug will not fit into the outlet, have a proper outlet installed by a qualified electrician.

• Limit the distance between the mains socket and the cordless phone when charging for easy accessibility.

7BusinessPhone – Cordless phone DT190

Important

• As an energy saving measure, disconnect the charger from the main socket after charging.

• When unplugging the mains adapter from the power outlet, make sure that your hands are dry and ensure that you hold the solid portion of the mains adapter.

• Do not pull on cables.

Charging and batteries

Please read carefully the following important precautions before the first time use of the batteries. Make sure to understand and observe all cautionary instructions stated, so as to avoid any possible safety hazards that are caused by any misuse, misapplication or damage to batteries.

• Only use batteries, mains adapters or desk and rack chargers designed for use with your product.

• Use of power sources not explicitly recommended may lead to overheating, reduced battery performance, distortion of the equipment and fire or other damages.

• Cordless phones are equipped with Nickel Metal Hydride (NiMH) batteries or Lithium Ion Lion batteries. In a complex infrastructure, the talk- and standby time may differ, due to the consequence of the increase in signaling.

• The battery must always be completely charged (minimal

5.5 hours) before first time use.

• The battery in your product is designed to withstand many charge cycles.

• Use only the recommended charging equipment.

• Improper charging can cause heat damage or even high pressure rupture.

• Observe proper charging polarity.

• Do not solder lead wires directly onto the battery.

• Do not apply water to the battery.

• The initial charging of a NiMH battery will cause the battery to become warm. This is a normal effect of charging NiMH batteries.

• The batteries are replaceable, however it is not the intention to do this frequently.

• Only charge the batteries when placed in the phone.

• Use only the specified battery-packs for your product.

BusinessPhone – Cordless phone DT1908

Important

• Never heat or dispose of the battery into a fire, which, or else, may cause leakage, burst or fire.

• Do not cover the product while being charged. Do not charge the phone in a closed cabinet or drawer. The charging of the battery is a chemical process and causes the battery to become warm during charging. Make sure the environment in which the phone is charged, is well vented.

• Do not connect the battery's positive and negative leads altogether in any case.

• Do not strike or drop the battery. It may cause damage to the battery.

• Do not charge the battery under the temperature of +5°C (+41°F). Be sure to charge the battery between the temperatures of +5°C and +45°C (+41°F and 113°F). Charging beyond these conditions may impair the battery performance and shorten the life cycle.

• Do not use battery packs from different types, brands or of different capacities.

• The battery is to be stored in a dry cool place, with the ambient temperature around of +25°C (+77°F) for best performance.

• The battery continues to discharge a minimal portion of its power, even if the product is switched off or the battery is removed.

• Dispose the battery in accordance with all local regulations, applicable in your country.

9BusinessPhone – Cordless phone DT190

Important

Warnings

•Smoke or fumes Stop operating the products and turn off immediately in case of smoke or fumes. Unplug the mains adapter and remove the batteries from the phone immediately. Continued operation may result in fire or electrical shock.

•LCD If the liquid crystal display breaks, avoid injury by not letting the liquid crystal touch the skin, getting it into the eye or into the mouth or getting cut by the broken glass.

Preventing malfunction

• Never place the equipment in close proximity of electric motors, welding equipment or other devices generating strong (electro) magnetic fields. Exposure to strong (electro) magnetic fields may cause malfunction and corrupt the communication.

• Moving the equipment rapidly between warm and cold temperatures may cause condensation (water droplets) to form on its internal and external surfaces. Water droplets may cause malfunction of the equipment and corrupt or end communication or damage the equipment. When condensation is noticed, stop using the equipment. Switch off the phone, remove the battery and unplug the mains adapter from the power outlet. Wait until the moisture evaporates from the equipment before putting it in operation again.

• Avoid accidental drop of the phone.

• Avoid the phone being squeezed between furniture and your body when carrying the phone in your pocket or attached to clothing.

BusinessPhone – Cordless phone DT19010

Important

Coverage area

Your organisation’s premises are covered by a number of cells which forms the coverage area. You can make and answer calls anywhere within this area, outside the area you will lose contact with the system.

Company coverage:

11BusinessPhone – Cordless phone DT190

Description

1Display

Display at rest. 4711 is (your) extension number and 14-29 is the time. See section “Display info” on page 14.

×V

4711 14-29

ÞÜ MENU

DT190

BusinessPhone – Cordless phone DT19012

2 Soft keys

The functions depend on the traffic state and will be shown on the bottom row of the display. When you are requested to perform a certain action (indicated by (see display)), press the required key to access the function. See section “Soft key icons” on page 15.

3 Off-hook / Yes

Answer call, go off-hook.

4 1 / Space

Space when editing text. See section “Integrated Phonebook” on page 67.

5 Battery (rear side)

See section “Installation” on page 85.

6Star / Ringer off

Ringer and warning on/off (press long). See section “Mute ring

sound or warning sound” on page 20. Special characters when

editing text. See section “Integrated Phonebook” on page 67.

7R / Pause

Put call on hold (inquiry), take call off hold. See section “During

Calls” on page 27. Insert a dial tone pause. See section “Integrated Phonebook” on page 67.

Description

8 Microphone

9 Earpiece

Please note: The phone may retain small magnetic

articles around the earpiece region.

10 On/Off / On-hook / No

Switch on/off, end call, reject call. One menu back, cancel a menu option. Pressing key long leads back to idle state.

11 Phonebook

Enters the integrated phonebook.

12 Hash / Lock

Lock/unlock the keypad (press long), see section “Key Lock” on page 63.

13 Mailbox

Pressing this key in standby mode will result in an outgoing call to a specific extension number (mailbox system by default). If the “voice message” icon appears, you can enter your mailbox system to retrieve the voice message.

13BusinessPhone – Cordless phone DT190

Description

Display info

The display gives you visual feedback on all actions that you perform, and also textual warnings. The center row displays text (12 characters maximum), showing names and numbers that you edit or dial, your phone ID, etc. The upper row displays different statuses, visualized by icons. The two lower rows display soft key icons.

The DT190 display

8 p

132 14-29

tu s v ß OK ÞÜ MENU

Display icons

Digit 0-9 Menu shortcuts

Ringer off

Ringing signal and key click muted.

Key lock

Keys are locked.

Message

Message received. Icon flashes if there is a new unheard message.

Battery gauge

The battery cells are flashing sequentially when the battery is being charged and are on when charging is completed. Indicates the amount of talk and standby time left.

Note: An alarm sounds when there is little calling time left in the battery. The battery alarm can be turned off, see “Battery Alarm” on page 81.

Displays shortcut numbers for menus in the upper left corner. Instead of scrolling through menu items with the navigation soft keys, you can enter a shortcut number to directly jump into submenus.

± ² £

BusinessPhone – Cordless phone DT19014

Description

Soft key icons

Soft key functions are indicated as icons in the bottom display rows, just above each soft key. You can access soft key functions by pressing the soft key underneath the respective icon.

tusv

V Missed Calls List

OK Acknowledge

MENU Menu

Call List

Shows the Call List.

Navigation keys

Moves the cursor or selection up/down or left/right

Backspace

Erases the character to the left. See section “Write text” on page 76.

Shows the Missed Calls List. Icon flashes if there is a new unread entry in the Missed Calls List. See section “Missed Calls List” on page 21.

Acknowledges entries and branches into submenus.

Enters the menu. The menu differs depending on the current operating mode.

Signs in the text row

Underscore or character flashing

Cursor for text entries.

Number too long for display

There are more digits to the left or right.

Pause

Indicates that a pause is programmed in the telephone number.

Hash

Symbol for #.

Checkmark

Indicates an activated option.

15BusinessPhone – Cordless phone DT190

Description

Long information text

If the information text is too long and needs two lines, the text row toggles between first and second line.

Additional display features

Depending on which network you are connected to, additional display features are available. For example, displaying of date and time. Ask your system administrator if you require additional display features.

BusinessPhone – Cordless phone DT19016

Menu structure

The available phone specific functions can be accessed via the DT190 menus.

Menu Structure

press MENU

RINGER MELODY

Move within a menu.

OK Make selection. Move to submenu.

Phonebook

press

USE ENTRY NEW ENTRY SHOW ENTRY DELETE

ðï Move to previous menu. ðï Press long: Move to idle display.

Call List

press

USE ENTRY COPY TO DIR

Description

Settings

press MENU followed by number keys shown below

4 MAILBOX 5 SUBSCRIBE 9 1 AUTO ANSWER 9 2 LANGUAGE 9 4 BATT. WARNING

Navigation keys

Left u

Up t

Right

s Down

Phonebook

ß Backspace

OK Confirm MENU

Cancel/Back

17BusinessPhone – Cordless phone DT190

Switching On/Off

Switch on the DT190

ðï Press until the display lights up

If the phone does not switch on or the battery icon starts flashing, the battery is low. Charge the battery. While charging you can still use your phone.

Note: If the message NO NET is displayed, you cannot make or answer calls.

Switch off the DT190

Note: During calls, you cannot switch off your phone.

ðï Press until the display turns blank

Your phone is switched off.

BusinessPhone – Cordless phone DT19018

Incoming Calls

A ringing signal indicates an incoming internal or external call. You can also see who has called you in the Call List and Missed Calls List.

Answer calls

The ringing type tells you whether the call is an internal, external or callback call and the display indicates an incoming call.

The caller’s number can be an internal or an external number if provided by the network provider. If no external number is provided, the internal number of your trunkline is displayed.

Display example:

4736

If the number is stored in the integrated Phonebook, the associated name is shown instead.

õô Press to answer

If you do not answer the call, the number is stored as a missed call in the Missed Calls List. See section “Missed Calls List” on page 21.

Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc.

End the call

ðï Press

The duration time of the call is shown.

19BusinessPhone – Cordless phone DT190

Incoming Calls

Mute ring sound or warning sound

If the phone rings or a warning sounds at an inconvenient moment, you can suppress the sound:

* Press long to turn off the ringing

The ring off icon appears.

ANNA

Even with the sound off, you can still answer the call. If you do not answer the call, the number is stored as a missed call in the Missed Calls List.

To turn the ring sound on again:

* Press long

The ring off icon disappears.

Note: If you decide not to answer the call, press the NO key. The call is rejected and there is no entry in the Missed Calls List.

Change answering mode

When you get a call, you can simply lift the handset out of the charger without having to press the YES key.

Note: This automatic answering mode is turned off by default, and you therefore always have to press the YES key. Even when the automatic answering mode is activated, you have to press the YES key to answer a call if the handset is not in the charger.

To change the answering mode:

MENU Press (see display)

9 1 Press

BusinessPhone – Cordless phone DT19020

z Enter the code from the table below

Code Answering mode

0 You have to press the YES key to answer a call 1 The phone goes off-hook automatically when you pick

it up from the charger.

You hear a confirmation tone and the setting is saved.

Missed Calls List

The last 5 missed calls are stored in the Missed Calls List.

When there are new unanswered calls, the call info icon

To return a call

Incoming Calls

2 flashes.

2 Press (see display)

The Missed Calls List appears.

28/09 14-29

t or s

SABRINA

The two displays are shown alternately (automatic 1-2 second toggle).

Scroll up or down (see display) until you see the desired number or name

õô Press to dial the selected number

21BusinessPhone – Cordless phone DT190

Outgoing Calls

Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.

You can also make a call via the Phonebooks, see section “Integrated Phonebook” on page 67 or “System Phonebook” on page 74.

Make calls

Dialling while on-hook

z Enter either a directory number to make an internal call

Or:

0z Enter the digit(s) for external line access and the desired

public number

Note: Which digit to press for external line access depends

on the configuration of the system.

The display shows the entered number, for example:

00535554505_

uvß

Note: At this point, you can save the number in the integrated Phonebook by pressing MENU » COPY TO DIR » OK. See section “Add number while dialling” on page 73.

BusinessPhone – Cordless phone DT19022

Outgoing Calls

õô Press when the number is correct

Your phone will go off-hook and dial the number. After 8 seconds, the display will change to call duration.

Notes:

Correct a wrong entry by pressing (see display).

If you decide not to make the call while keying in the number, press the NO key to stop.

If you receive a call while keying in the number, simply press the YES key to answer.

You can make your calls faster by using abbreviated numbers. See section “Abbreviated Numbers” on page 49.

Dialling when off-hook

If you prefer to dial a number off-hook:

õô Press

You hear the dial tone.

z Enter the number and wait for a connection

00535554505

To end calls

ðï Press to end the call

The duration of the call is displayed.

23BusinessPhone – Cordless phone DT190

Outgoing Calls

Last External Number Redial

When you initiate an external call, the system automatically stores all dialled digits, irrespective of whether the call was successful or not.

*** õô Press to redial the last dialled external number

The display will show the dialled number.

Redial number from Call List

Up to 5 dialled numbers or answered calls are stored in the Call List (if the network supports number presentation).

t or s

Press (see display)

The Call List including dialled numbers and answered calls appears.

Scroll up or down (see display) until you see the desired number or name

õô Press to dial the selected number

Tip: If you press MENU » USE ENTRY » OK instead of the YES key, you can edit the number before dialling.

You can permanently store the numbers from your Call List in your integrated Phonebook. See section “Add numbers from the Call

List” on page 72.

Delete all numbers from Call List

MENU Press (see display)

Press (see display) to access the Call List

6 Press

DELETE? appears.

OK Press (see display) to confirm

All numbers are deleted from the Call List.

BusinessPhone – Cordless phone DT19024

Automatic Callback

You call an extension and receive a busy tone or get no answer. This can also be used if no external line is free:

5 Press

Wait for the verification tone

Note: The number for automatic callback may differ from

country to country, see table “Alternative programming for

Automatic Callback, Camp-on, Intrusion” on page 78.

Outgoing Calls

ðï Press

You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds, otherwise the Callback service is cancelled.

Busy extension

You call an extension and receive a busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call (if this function is allowed).

4 Press to camp-on

Stay off-hook. When the called extension replaces the handset, it will be called automatically.

Note: If you receive the busy tone again, the desired extension does not allow Camp-on.

The number for Camp-on may differ from country to country, see table “Alternative programming for Automatic

Callback, Camp-on, Intrusion” on page 78.

25BusinessPhone – Cordless phone DT190

Outgoing Calls

Intrusion

You can intrude on an ongoing call on a busy extension (if this function is allowed).

8 Press to intrude

Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off-hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion.

The number for intrusion may differ from country to country, see table “Alternative programming for Automatic Callback,

Camp-on, Intrusion” on page 78.

BusinessPhone – Cordless phone DT19026

During Calls

The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can, for instance, make an inquiry, transfer the call or create a conference, mute the ringer or put the call on hold to perform other tasks.

Transfer and Inquiry

You have an ongoing internal or external conversation and you want to transfer the ongoing call.

R Press to put the current call on hold

Dial tone.

Z Enter the number of the third party

You can transfer the call before answer or wait for answer.

Tip: You can also use the integrated Phonebook and press the YES key instead of directly entering the number.

Note: Make sure that you are connected to the desired party. Please read the notes and warnings in section “Useful

Hints” on page 84.

R2 Press to switch between calls

Note: Sometimes the R key must be pressed twice. Whether you can put internal calls on hold or transfer calls to external lines depends on your PBX. Consult your system administrator.

ðï Press to transfer the call

27BusinessPhone – Cordless phone DT190

During Calls

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will hear a muted signal (Camp-on), and the call will be extended as soon as the ongoing call is terminated (if Camp-on is allowed).

Callback

You are called back if you have transferred an external call and the other extension has not answered the call within a certain time. Your phone will ring again.

Conference

You have an ongoing conversation and you want to establish a telephone conference.

R Press

Dial tone.

Z Enter the number of the third party

R3 Press to establish a three-party conference

Now you have established a three-party conference. To mark the conference, all conference members will hear a periodical conference tone.

Repeat the procedure to include other persons into the conference

In this way, you can include up to six parties into a conversation. How many of them can be external callers depends on the programming of the system.

ðï Press to leave the conference

BusinessPhone – Cordless phone DT19028

During Calls

Call Waiting

If you hear the Call Waiting tone during an ongoing conversation, another person is trying to contact you.

To terminate the ongoing call and answer the waiting call

ðï Press to finish the ongoing call

The waiting call is signalled on your phone.

õô Press to answer the new call

Note: The Call Waiting function might be blocked for use on your extension (programmed by the system administrator).

Send Message

To send a message to an extension when you receive a busy tone or get no answer.

Callback

To s e n d a Call me message.

9# Press to send

Voice

To send a voice message.

99 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to send

29BusinessPhone – Cordless phone DT190

Call Forwarding

When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. The alternate answering position can either be a pre-programmed one (a common one for: Fixed

Diversion, Diversion on no reply and Diversion on busy) or an

individual one.

If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function.

Depending on the type of diversion, you are also able to record your personal greeting, see section “Change your Personal

Greeting” on page 44.

Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or external), your system administrator can program your extension to automatically divert calls to a programmed diversion address (default time: 15 seconds).

Diversion on busy

If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a programmed diversion address.

BusinessPhone – Cordless phone DT19030

Fixed Diversion

This function directs your calls to a pre-programmed answering position (e.g. secretary).

Activate Fixed Diversion

*21# Press

õô Press

Wait for the verification tone

Call Forwarding

ðï Press to finish the procedure

All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state.

DIVERSION

ÞÜ MENU

The two displays are shown alternately (automatic 1-2 second toggle).

Cancel Fixed Diversion

#21# Press

õô Press

Wait for the verification tone

ðï Press to finish the procedure

4736-> 5450

ÞÜ MENU

31BusinessPhone – Cordless phone DT190

Call Forwarding

Individual Diversion

This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car phone).

Note: In order to prevent misuse, Individual External Diversion can be blocked for your extension, see section “Security” on page 64.

Program and activate Internal Diversion

Divert your calls to an internal position.

*21* Press

Z Enter the new diversion address

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

You can make outgoing calls as usual. A special dial tone reminds you that Call forwarding is active. The display shows the actual follow me state.

Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated.

Cancel Internal Diversion

#21# Press

õô Press

Wait for the verification tone

ðï Press to finish the procedure

Individual Diversion is cancelled.

BusinessPhone – Cordless phone DT19032

Program and activate a new external diversion address

To set a new individual external diversion address:

*22* Press

Call Forwarding

Enter the digit(s) for external line access and enter the new external diversion address

A maximum of 24 digits.

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

Cancel External Diversion

#22# õô Press

Wait for the verification tone

ðï Press to finish the procedure

Note: If your public network requires waiting for a second dial tone, press

Which digit to press for external line access depends on the configuration of the system.

Note: Individual External Diversion can also be used via the DISA function, see section “Other Useful Facilities” on page 57.

Note: The programmed diversion address is not removed from the memory, the Diversion is just inactive.

R long.

33BusinessPhone – Cordless phone DT190

Call Forwarding

*22*# õô Press

Re-activate External Diversion

Divert your calls to an external position.

Wait for the verification tone

ðï Press to finish the procedure

You can make outgoing calls as usual. A special dial tone reminds you that Call forwarding is active. The display shows that you have activated an External Diversion.

Follow me

If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow me, Individual Diversion must be active on your phone.

Activate Follow me

Note: This procedure has to be executed from the telephone the calls are diverted to.

*21* Press

Z* Enter your extension number and press

Z Enter the new number to where incoming calls should be

diverted

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

BusinessPhone – Cordless phone DT19034

Cancel Follow me

Follow me and Individual Diversion can also be cancelled from the answering position.

#21* Press

Z Enter your extension number

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

Bypass Call Forwarding

Bypass Call Forwarding makes it possible to call a specific extension, even if Call Forwarding is activated on this extension.

Call Forwarding

*60* Press

Z Enter extension number

# õô Press and wait for answer

You will be connected to the specified extension, regardless of which type of Call Forwarding the called extension has activated.

35BusinessPhone – Cordless phone DT190

Information

If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info.

Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting instead of your activated absence information.

You can inform your callers with:

1Pre-defined texts

Enter the reason for your absence and the date and time of your return.

2 Voice information

Record a voice message and name the reason of your absence.

Enter Information

To store text or voice information.

*23* Press to enter the information mode

Select Pre-defined text or Voice information

BusinessPhone – Cordless phone DT19036

Pre-defined texts

Z Enter Code and z Enter Completing info from the table below

Information

Time of return 1 hour (00-23) minute (00-59)

Code Completing info

Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absence info.

Pre-defined texts example:

Vacation, back June 27

*23* Press

5 Enter code

0627 Enter month and day

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

Information active.

5 VACATION

ÞÜ MENU

The two displays are shown alternately (automatic 1-2 second toggle).

BACK JUN 27

ÞÜ MENU

37BusinessPhone – Cordless phone DT190

Information

*23* õô Press

Voice information

Wait for the verification tone

9 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# ðï Press to activate

Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absence info.

Note: You can dial your own extension number if you want to check your information.

BusinessPhone – Cordless phone DT19038

Erase Information, Save Information

#23# õô Press to erase info

Wait for the verification tone

ðï Press to finish the procedure

Information

*23*# õô Press to deactivate and save for later use

Information is passive.

Wait for the verification tone

ðï Press to finish the procedure

Use saved information

When the information is switched off:

*23*# õô Press to activate saved info

Information is active.

Wait for the verification tone

ðï Press to finish the procedure

39BusinessPhone – Cordless phone DT190

Mailbox System

While you are away from the office, callers can leave messages in your mailbox. You are also able to configure your mailbox with your personal greeting, see section “Change your Personal Greeting” on page 44.

The first time you enter the mailbox system (only possible from your own extension), you might be requested to change your password if it is default (0000). See section “Change Password” on page 47 or follow the voice announcements.

Note: To use the mailbox system, your extension has to be authorized by the system administrator.

Activate the Mailbox

Divert your extension to the mailbox system.

*21* Press

z Enter the number of the mailbox system

Ask the system administrator for the defined mailbox system number.

#õô Press

Wait for the verification tone

ðï Press to finish the procedure

BusinessPhone – Cordless phone DT19040

Deactivate the Mailbox

#21#õô Press

Wait for the verification tone

Mailbox System

Note: For daily use, it is recommended to ask your system administrator to define the mailbox as your preprogrammed diversion address. Once this is defined, you only have to enter *21# to activate your mailbox.

The system administrator can also define whether or not the mailbox should be activated if you do not answer your phone after a certain time or if your extension is busy.

ðï Press to finish the procedure

New incoming calls will be signalled on your phone again.

Note: The mailbox is still active if it is defined as preprogrammed diversion address for the features Diversion

on no reply and Diversion on busy.

41BusinessPhone – Cordless phone DT190

Mailbox System

Access the Mailbox

The following mailbox functions can be accessed from your own extension, any other internal extension or from an external position (e.g. mobile phone)

• Listen to available messages

• Change your personal greeting

• Send messages

• Set up Outcall (External) Notification (configuration dependent)

• Change your password

Access the mailbox from your own extension

ñ Press to enter the message system

*59# õô Press

Listen and follow the voice announcements in the main menu.

Access the mailbox from any other extension

z Enter the directory number of the mailbox system

Listen and follow the voice announcements in the main menu.

Access the mailbox from an external position (e.g. mobile phone)

z Enter the public number of your company z Enter the directory number of the mailbox system

Listen and follow the voice announcements in the main menu.

Note: Depending on the configuration, you might be asked for your password before you can enter your mailbox.

BusinessPhone – Cordless phone DT19042

Listen to your Messages

Received messages are divided into the following three categories:

• New messages (not heard): Indicated by a flashing message

symbol . You hear a special dial tone when going off-hook.

×V

4711 14-29

ÞÜ MENU

• Heard messages: No message symbol. You hear a special dial tone when going off-hook.

• Stored messages: No message symbol. You hear the normal dial tone when going off-hook.

Note: Messages are deleted from the system after a certain time. Please ask your system administrator regarding this.

Access the mailbox

(See chapter “Access the Mailbox” on page 42.) Listen and follow the voice announcements in the main menu.

1 Select to listen to available messages

Note: If there are no messages in your mailbox, the option to listen to your messages will not be available.

Mailbox System

z Select one of the three message categories (new, heard,

stored)

Listen to your messages and follow the voice announcements in the dedicated menu.

• play message again

• forward a message

• get date and time info

• pause during play

• play previous message

• store message

• play next message

• erase message

Note: Voice messages will be heard. “Call me” messages will call the sender (these messages cannot be stored).

ðï Press to finish the procedure

43BusinessPhone – Cordless phone DT190

Mailbox System

Forward a Voice Message

A copy of your received voice messages (in the individual mailbox) can be forwarded to other mailbox numbers (individual or common). When you forward a voice message (heard or stored) to an individual mailbox, the mailbox number is the same as the extension number.

Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message.

There are no distribution list numbers available. Forwarding the same message to more than one mailbox must be done in single operations.

Change your Personal Greeting

Depending on the type of call diversion to the mailbox, you can leave three different personal greetings for the caller. You can activate a diversion when a caller receives a busy tone, when there is no answer, or you can activate a fixed or individual diversion for all your calls.

Access the mailbox

(See chapter “Access the Mailbox” on page 42.) Listen and follow the voice announcements in the main menu.

2 Select to change your Personal Greeting

z Select the desired diversion type

Listen and follow the dedicated voice announcements.

When you activate the diversion, the recorded greeting is played to the next caller.

ðï Press to finish the procedure

Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting instead of your activated absence information.

BusinessPhone – Cordless phone DT19044

Send Messages via your Mailbox

With this function, the mailbox system allows you to record and send messages from your mailbox to any other internal mailbox without calling the respective mailbox owner. A recorded message can either be sent to one or to multiple mailboxes.

Note: There are no distribution list numbers available. Sending the same message to more than one mailbox must be done in single operations.

Access the mailbox

(See chapter “Access the Mailbox” on page 42.) Listen and follow the voice announcements in the main menu.

3 Select to record and send messages

Listen and follow the dedicated voice announcements.

Messages can be heard or re-recorded before they are sent to a mailbox.

Note: A message can also be sent during a call, see “Send

Message” on page 29.

Mailbox System

Outcall (External) Notification

With this function, the message system can notify you when new voice messages arrive. You can specify an external number where you will be called at a pre-programmed time or as soon as a new message arrives.

Note: This feature may be restricted or not available. Ask the system administrator for the availability and more information.

You can be notified in two different ways (depending on the programming of the system):

• Notification with mailbox access: You acknowledge the notification via your password (has to differ from the default value 0000). See section “Change

Password” on page 47 to select a ne w password. You h ave full

access to the mailbox system.

45BusinessPhone – Cordless phone DT190

Mailbox System

• Notification without mailbox access: You get a short voice announcement informing you that someone has left a message for you. You acknowledge the notification by pressing any key. You have to call back the mailbox system to retrieve the message.

Note: If you do not acknowledge the notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of notification attempts).

Access the mailbox

(See chapter “Access the Mailbox” on page 42.) Listen and follow the voice announcements in the main menu.

4 Select to set up outcall notification

Listen and follow the dedicated voice announcements.

You can program the external notification number, the notification time and activate/deactivate the function. The external number (including the digit(s) for external line access) can consist of up to 24 digits. The time is entered in 24h-format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e. 2013 will be 2015.

Note: The notification number and time must be programmed before you activate the notification.

ðï Press to finish the procedure

BusinessPhone – Cordless phone DT19046

Change Password

Change the password via your mailbox

Access the mailbox

(See chapter “Access the Mailbox” on page 42.) Listen and follow the voice announcements in the main menu.

5 Select to change the password

Listen and follow the dedicated voice announcements.

ðï Press to finish the procedure

Change the password via the telephone

#*72* Press to select a new password

Mailbox System

Enter your current password

The default password is 0000.

* Press

z Enter your new password

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

47BusinessPhone – Cordless phone DT190

Mailbox System

*58# õô Press

Dictaphone function

If you want to record and retrieve personal voice messages you can use the Dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Listen to your Messages” on page 43.

Record message

To start the recording:

Wait for the verification tone

Record your message

The maximum recording time is four minutes and 15 seconds.

RECORDING

Select options below:

* Press to play-back

9 Press and speak to re-record

ðï Press to stop the recording and save the message

BusinessPhone – Cordless phone DT19048

Abbreviated Numbers

By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as common abbreviated numbers in the exchange.

Up to 10 individual abbreviated numbers (your personal most frequently used external numbers) can be stored and used on the keys 0 to 9.

Common abbreviated numbers

External numbers are stored centrally in your BusinessPhone Communication Platform. Common abbreviated numbers can be dialled from every extension that has the authority to do so.

Z Enter the common abbreviated number

Please refer to your telephone directory.

õô Press to make the call

49BusinessPhone – Cordless phone DT190

Abbreviated Numbers

Individual abbreviated numbers

You can program and activate your most frequently used external numbers on the keys 0 to 9.

** Press

Z Enter the abbreviated number

A number between 0 and 9.

õô Press to make the call

Program individual abbreviated number

To program external numbers on the keys 0 to 9:

*51* Press to enter programming mode

Z* Select an abbreviated number between 0 and 9 and press

0Z Enter the digit(s) for external line access and the desired

public number

The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second dial tone, press

Which digit to press for external line access depends on the configuration of the system.

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

BusinessPhone – Cordless phone DT19050

Abbreviated Numbers

Cancel one specific individual abbreviated number

#51* Press

Z# Enter an abbreviated number between 0 and 9 and press

õô Press

Wait for the verification tone

ðï Press to finish the procedure

Cancel all individual abbreviated numbers

#51# Press

õô Press

Wait for the verification tone

ðï Press to finish the procedure

51BusinessPhone – Cordless phone DT190

Abbreviated Numbers

Programming a number or function on the Mailbox key

You can program a number that you call very often or you can program a function (depending on system).

MENU Press (see display)

4 Press

z Enter the number or function

OK Press (see display)

You hear a confirmation tone and the setting is saved.

Note: Only one number or function can be programmed. If you change it, the default function to enter your message sys tem dir ectly does not wo rk any m ore. If you want to use the Message Waiting function (default) again, the number to enter the message system has to be re-entered.

BusinessPhone – Cordless phone DT19052

Group Facilities

When you work in a team, the following group facilities can be very useful.

Group Hunting

Your phone can be included in one or several hunt groups. In a hunt group, all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.

Note: The number of Cordless extensions in a hunt group is limited to eight (including tandem configurations).

Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy, an incoming call is being queued. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator).

Note: If all members in a hunt group are busy, the Callback or Intrusion functions are not available.

53BusinessPhone – Cordless phone DT190

Group Facilities

Log in

Before you can answer group hunting calls, you must log in.

To log in to one hunt group:

*28* Press

Enter the hunt group code

Please ask your system administrator for the configured number.

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

To log in to all hunt groups:

*28**#õô Press

Wait for the verification tone

ðï Press to finish the procedure

Answer calls

It is possible to have group hunting information in the display. If you require a different display layout, please contact your system administrator.

Answer group hunting calls in the normal way

BusinessPhone – Cordless phone DT19054

Log out

To log out from one hunt group:

#28* Press

Group Facilities

Enter the hunt group code

Please ask your system administrator for the configured number.

# õô Press

Wait for the verification tone

ðï Press to finish the procedure

PBX GROUP<s>

ÞÜ MENU

The two displays are shown alternately (automatic 1-2 second toggle).

To log out from all hunt groups:

#28**õô Press

Wait for the verification tone

ðï Press to finish the procedure

Note: If you are logged in to more than one hunt group and log out from one of them, the display will show the following text:

LOGGED OUT

ÞÜ MENU

55BusinessPhone – Cordless phone DT190

Group Facilities

Group Call Pick-up

In a pick-up group, any member can answer any individual call to group members. You answer a call to the group by dialling a special answering number. Please ask your system administrator for the configured number.

Z õ ô Enter the group call pick-up code and press

Common Bell

The Common Bell facility allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a common bell extension.

Z õ ô Enter the common bell pick-up code and press

Please ask your system administrator for the common bell pick-up code.

If two or more extensions simultaneously attempt to answer a call from the common bell extension, only the first extension will pick it up. The other extensions will receive the number unobtainable tone. This will also happen if you dial the common bell pick-up code and there are no calls waiting at the common bell extension.

BusinessPhone – Cordless phone DT19056

Other Useful Facilities

By using these facilities, your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more ...

Reminder

The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed).

*32* Press

Other Useful Facilities

Z#õô Enter reminder time and press

(00-23) hour + (00-59) minute.

Wait for the verification tone

ðï Press to finish the procedure

When the time is reached, your phone rings with recall signal.

Note: If you receive a busy tone, your extension does not have the authority to set a reminder.

Cancel Reminder

#32# õô Press

All settings are cancelled.

Wait for the verification tone

ðï Press to finish the procedure

57BusinessPhone – Cordless phone DT190

Other Useful Facilities

Automated Attendant

The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination.

Z Enter the Automated Attendant directory number

Please ask your system administrator for the automated attendant directory number.

õô Press

Wait for the verification tone

ðï Press to finish the procedure

Doorphone

The Doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.

Answering doorphone calls

õô Press

You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number.

R Press

Z Enter the door-opener’s directory number

Please ask your system administrator for the number.

BusinessPhone – Cordless phone DT19058

Other Useful Facilities

Account Number

An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent your own account number. The following prerequisites apply:

• With the Verified Account Number, you can restrict the making of external calls (not a specific number or area), so everyone who is allowed to make external calls will receive an account number which has to be used each time he/she wants to make an external call.

• Verified account numbers contain up to 10 digits.

• Own account numbers contain up to 15 digits.

The account numbers can also be used via the DISA function, see section “Direct Inward System Access (DISA)” on page 60.

Verified or own account number

Before an outgoing call:

*9* Press

Z#õô Enter account number and press

Valid digits 0-9. Internal dial tone. Make the external call.

59BusinessPhone – Cordless phone DT190

Other Useful Facilities

Direct Inward System Access (DISA)

If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project.

Note: To activate this function, you have to change the default password from 0000 to a personal one. Which code to use and how to change it, see section “Change

Password” on page 47.

You can also divert calls from your office extension to your external position, see section “Call Forwarding” on page 30. During the procedure you will be prompted for your password.

z Enter the public number of your company z followed by the DISA number

Ask the system administrator for the defined DISA number.

Note: If you want to register the call on an account number, you should use the Account Number procedure before you enter the external number, see section “Account Number” on page 59.

z Enter the external number

Use the External Diversion function

Procedure, see section “Call Forwarding” on page 30.

Note: If you program a new diversion address, remember to reset it when you return to your office.

BusinessPhone – Cordless phone DT19060

Tandem Configuration

The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the primary and the other one as the secondary.

This function enhances the communication for users that, for example, have a wired phone on their desk (the primary telephone) and need to be mobile within their company’s building with their own Cordless phone (the secondary telephone). Basically, the tandem configuration works as follows:

To activate the Tandem Configuration

*28# õô Press to log on the secondary telephone

Wait for the verification tone

ðï Press to finish the procedure

SECOND USER

ÞÜ MENU

The two displays are shown alternately (automatic 1-2 second toggle).

For incoming calls:

• Both telephones are treated as 1 single extension

For outgoing calls:

• Both telephones are treated as 2 separate extensions

LOGGED ON

ÞÜ MENU

Other Useful Facilities

To deactivate the Tandem Configuration

#28# õô Press to log off the secondary telephone

Wait for the verification tone

ðï Press to finish the procedure

For incoming calls:

•The secondary telephone cannot be called and the primary telephone works as a normal stand-alone telephone.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

61BusinessPhone – Cordless phone DT190

Other Useful Facilities

Transferring a call between members of a tandem unit

RZ Press and enter own directory number

ðï Press to transfer the call

Networking

Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.

IP calls

IP calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. If you are connected to an internal data network, the IP connection is made automatically. To minimize the traffic on the network, the speech quality is decreased.

If the speech quality is not acceptable, you can disconnect the IP call and switch to a non-IP call (alternative network). The switch from the IP net to the non-IP net is made during the call, so the call does not have to be disconnected.

If you want to switch to a non-IP net during the call:

R Press

*61* Press

During the procedure, the other party is put on hold. When the procedure is ready, you will receive a special ringing tone and the call is resumed in the non-IP net.

Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone.

BusinessPhone – Cordless phone DT19062

Key Lock

If you carry the phone in your pocket, you might accidentally press the keys and make a call. To prevent this, you can have them blocked.

To enable key locking

# Press long

The key symbol is displayed.

During Key Lock the keys are blocked, so you cannot use your phone. If a key is pressed, the message HOLD KEY is displayed and the key symbol flashes.

HOLD KEY

If you have locked the keys and you receive a call, you can answer the call as usual without switching Key Lock off. When the call is ended, the keys are locked again.

Other Useful Facilities

To unblock the keys

# Press long

The key symbol disappears; the keys are enabled again.

63BusinessPhone – Cordless phone DT190

Security

You can block your extension in order to prevent unauthorized use of your phone, e.g. if your external calls are placed on a specific account number.

Block Extension

*72# õô Press to block your extension

Wait for the verification tone

ðï Press to finish the procedure

Un-block Extension

#72* Press

Z Enter your password

Note: To change your password, see chapter “Change

Password” on page 47.

# õô Press to re-open

Wait for the verification tone

Your extension is open for use.

ðï Press to finish the procedure

BusinessPhone – Cordless phone DT19064

Bypass Blocked Extension

In order to make a call, you can temporarily bypass a blocked extension.

Bypass own extension

*72* Press

Z Enter your password

Security

# õô Press

Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked extension, by using your password.

*72* Press

Z Enter your password

* Press

Z Enter your extension number

# õô Press

Dial tone. You can make one call from the blocked extension.

65BusinessPhone – Cordless phone DT190

Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analyzed and the cheapest way will be selected.

Use Least Cost Routing

0Z Enter the digit(s) for external line access and the desired

public number

The usual way of making an outgoing external call.

Note: Which digit to press for external line access depends on the configuration of the system.

Calling Least Cost Routing

If LCR has been installed in your system, but your extension is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.

Z Dial the LCR code

Please ask your system administrator for the LCR code.

0Z Enter the digit(s) for external line access and the desired

public number

Note: Which digit to press for external line access depends

on the configuration of the system.

BusinessPhone – Cordless phone DT19066

Integrated Phonebook

Your phone is equipped with an integrated Phonebook where you can make up to 20 entries (names and numbers). You can consult and change the Phonebook via the

The integrated Phonebook lists all names in alphabetical order. You can freely add names and numbers to the Phonebook.

Notes: Phonebook numbers have a maximum of 22 digits.

Phonebook names have a maximum of 12 characters.

An indication that the Phonebook is full means that you have to delete an entry before you can add a new one.

ö key.

Use the Phonebook

Access the names and numbers of the Phonebook.

ö Press

67BusinessPhone – Cordless phone DT190

Integrated Phonebook

Make a call

You can search for a name and number in the Phonebook.

ö Press to access the phonebook

If ----BACK---- is displayed, the Phonebook is empty.

Z Press the key which has the first letter of the name you are

looking for

How to write text, see section “Write text” on page 76.

The first name beginning with that letter is displayed.

Scroll down (see display) until you find the name

õô Press

The number is dialled.

Note: How to make calls via the Missed Calls List and the Call List, see sections “Missed Calls List” on page 21 and “Redial number from Call List” on page 24.

BusinessPhone – Cordless phone DT19068

Add a name or a number

You can use the NEW ENTRY option to enter names and numbers in the Phonebook.

ö Press to access the phonebook

MENU Press (see display)

Scroll down (see display) to NEW ENTRY

Integrated Phonebook

OK Press (see display)

NUMBER is displayed. If you hear a warning tone instead, then the Phonebook is full, and you have to delete a Phonebook entry first before you can add a new one.

_ <NUMBER>V05355_

uvßOK

z Enter the telephone number

R long if you want to insert a dial pause.

Press

OK Press (see display)

NAME is displayed.

_ <NAME>

JOHN _

uvßOK

z Enter a name

How to write text, see section “Write text” on page 76.

OK Press (see display)

The name and number are stored in the Phonebook.

69BusinessPhone – Cordless phone DT190

Integrated Phonebook

Change a name or a number

With the SHOW ENTRY option, you can change the names and numbers in the Phonebook.

ö Press to access the phonebook

Z Press the key which has the first letter of the name you are

MENU Press (see display)

OK Press (see display)

uv ß Z

ß Z

OK Press (see display)

looking for

How to write text, see section “Write text” on page 76.

The first name beginning with that letter is displayed.

Scroll down (see display) until you find the name

SHOW ENTRY is displayed.

The number corresponding to the entry is displayed.

Correct the number

How to write text, see section “Write text” on page 76.

NAME is displayed.

Correct the name

How to write text, see section “Write text” on page 76.

The corrected name and number are stored in the Phonebook.

BusinessPhone – Cordless phone DT19070

Delete a name or a number

You can also delete names and associated numbers from the Phonebook.

ö Press to access the phonebook

Integrated Phonebook

Z Press the key which has the first letter of the name you are

looking for

How to write text, see section “Write text” on page 76.

The first name beginning with that letter is displayed.

Scroll down (see display) until you find the name

MENU Press (see display)

OK Press (see display) to confirm

Scroll down (see display) to DELETE

The name and number are deleted from the Phonebook.

Delete all names and numbers

ö Press to access the phonebook

MENU Press (see display)

6 Press

DELETE? appears.

OK Press (see display) to confirm

All names and numbers are deleted from the Phonebook.

71BusinessPhone – Cordless phone DT190

Integrated Phonebook

Add numbers from the Call List

Up to 5 numbers (dialled and answered) can remain stored in the Call List of your phone. You can use the COPY TO DIR option to add these numbers to the Phonebook.

or s

MENU Press (see display)

OK Press (see display)

Press (see display) to access the Call List

Scroll (see display) through the list of numbers until you have the number you want to store

Scroll down (see display) to COPY TO DIR

You can change the number now if desired.

NAME is displayed.

z Enter a name

How to write text, see section “Write text” on page 76.

OK Press (see display)

The name and number are stored in the Phonebook.

BusinessPhone – Cordless phone DT19072

Integrated Phonebook

Add number while dialling

While dialling on-hook, you can use the COPY TO DIR option to add the entered number to the Phonebook.

z Enter the number to make a call

The display shows the entered number.

MENU Press (see display)

1 V

COPY TO DIR

ts OK

OK Press (see display)

You can change the number now if desired.

NAME is displayed.

z Enter a name

How to write text, see section “Write text” on page 76.

OK Press (see display)

The name and number are stored in the Phonebook.

The phone automatically returns to the dial display.

To make the call:

õô Press

Your phone will go off-hook and dial the number.

73BusinessPhone – Cordless phone DT190

System Phonebook

Compared to the “Integrated Phonebook” on page 67, which is a portable-specific function, the System Phonebook is stored in the BusinessPhone system.

The System Phonebook covers internal directory numbers as well as external common abbreviated numbers.

As the System Phonebook is available for several telephone types, the access as well as the navigation within the Phonebook is kept generic which means it will be controlled via the normal keypad.

Use the System Phonebook

*0# õô Press to search for internal directory numbers

#0* õô Press to search for external common abbreviated numbers

To exit the System Phonebook

ðï Press to exit

BusinessPhone – Cordless phone DT19074

Make a Call

System Phonebook

¿ Enter the first letter(s) of the name.

For information on how to write text, see section “Write text” on page 76.

Note: In order to step through the whole System Phonebook, you can start the search function immediately without entering the first letter(s) of the name.

# Press to activate the search function

Search routine was successful

The first entry that matches the letter(s) your entered will be displayed.

0 Press to scroll forward in the list

* Press to scroll backward in the list

When you reach the beginning or the end of the list, a short beep tone will be sent.

# Press to call the desired list entry

Search routine was not successful

If no entry fulfils the search criteria, the display shows:

“SORRY - NO SUCH NAME”.

1 Press to start a new search

75BusinessPhone – Cordless phone DT190

Write text

When adding/editing or searching for names in the phonebooks, the keys 0 to 9, *, # or R can be used. When pressing a key, the first available character on that specific key is displayed. To get the following characters, press the key repeatedly. Key 0 and * contain special characters. The marked character is selected after a timeout (approx. 1 second) or when another key is pressed. Pressing key 1 adds space between the characters.

<NAME>

Example (to write SMITH):

7 7 7 7 Press for S

6 Press for M

4 4 4 Press for I

8 Press for T

4 4 Press for H

Control keys (not applicable for the System Phonebook)

While entering a name or a number, you can use the following keys for control and navigation:

Press (see display) to move left

Note: Moves to the beginning of the text if held longer.

Press (see display) to move right

Note: Moves to the end of the text if held longer.

1 Press to enter a space

R Press long to enter a pause

BusinessPhone – Cordless phone DT19076

Write text

Press (see display) to correct a wrong entry

The backspace soft key erases the character to the left.

Special characters

See the table below on how to find a special character.

Number of times to press the key

Phone key

2ABC2

3DEF3

4GHI4

5JKL5

6MNO6

7PQRS7

8TUV8

9WXYZ9

0+0-|?_

**/<>,

123456

Space

Note: Depending on the selected menu language, other characters might be available, which means that the character order may differ from the table above.

Example special characters:

* To enter > press * (four times)

1 time result * 2 times result / 3 times result < 4 times result >

77BusinessPhone – Cordless phone DT190

Alternative programming for Automatic Callback, Camp-on, Intrusion

The associated number for using the Automatic Callback, Campon or the Intrusion function may vary from country to country. If you cannot use a code of a function, maybe your exchange system has been programmed with a different associated number.

Because this User Guide describes only the default programming, the following table shows the most common settings in some of these countries that are known for a different programming.

Camp-on Automatic Callback Answer calls, another extension Intrusion

Austria, Belgium,

Brazil, Denmark,

Germany

5 6 8 4

BusinessPhone – Cordless phone DT19078

Adjustments

This section describes how to set and adjust a personal volume, how to change the indication of incoming calls, how to adjust the display, how to change the language and how to revert all DT190 settings to default.

Volume control

You can adjust the volume in the earpiece and the volume of the ringer. Use the soft keys up/down to adjust the volume, see section “Description” on page 12 for the location of the soft keys.

To turn the ring sound and warning sound on or off during a call, see section “During Calls” on page 27.

Adjust earpiece volume

You can adjust the earpiece volume only during a call.

t or s

OK Press (see display) to confirm the volume change

Press (see display) to adjust the volume during a call

If you do not confirm the volume change, the previous earpiece volume setting will be used for the next call.

79BusinessPhone – Cordless phone DT190

Adjustments

Adjust ringer volume

MENU Press (see display)

OK Press (see display)

t or s

OK Press (see display) to confirm

RINGER is displayed.

Press (see display) to turn the volume up or down

A number from 1 to 5 or CRESCENDO is displayed. In the discreet ringing mode (crescendo), your phone starts ringing at the lowest audible volume level. It will then ring increasingly louder.

To turn off the ring sound permanently

* Press long when the phone is idle or ringing

The ring off icon appears.

To turn the ring sound on again:

Note: If you turn off the ring sound, key click will be disabled as well.

* Press long

The ring off icon disappears.

Ringer tones or melodies

You can change the ringer tone for external calls to one of three preprogrammed melodies. For internal and callback calls there are different ringer tones which cannot be changed.

To set the melody for external calls

MENU Press (see display)

OK Press (see display)

Scroll (see display) to MELODY

BusinessPhone – Cordless phone DT19080

Adjustments

t or s

OK Press (see display)

Select (see display) melody 1, 2 or 3

The selected melody is played.

The current setting is saved.

Battery Alarm

You can set the battery alarm tone on or off. When set to on, an alarm tone is heard when there is little calling time left in the battery.

MENU Press (see display)

9 4 Press

0 or 1 Press

• 0: Battery alarm off

• 1: Battery alarm on

You hear a confirmation tone and the setting is saved.

Key Click

Key click is the sound you hear each time you press a key. This feature can be enabled and disabled only together with the ring sound.

To turn the key click and the ring sound on or off, see section “To

turn off the ring sound permanently” on page 80.

81BusinessPhone – Cordless phone DT190

Adjustments

Language

The default menu language is English. To select another language, use the SET option. Please note that the menu options stay in English until you confirm your language choice.

MENU Press (see display)

9 2 Press

z Enter the two digit language code from the table below

Code Language

00 English 01 Nederlands 02 Deutsch 03 Français 04 Svenska 05 Suomi 06 Español 07 Italiano 08 Norsk

You hear a confirmation tone and the language setting is saved.

BusinessPhone – Cordless phone DT19082

Dial tone

Audible Signals

The following different tones are sent from the exchange to your telephone.

Tone characteristics

The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.

Special dial tone

Ringing tone or Queue tone every 4th second

Busy tone

Congestion tone

Number unobtainable tone

Call waiting tone

Intrusion tone

Conference tone every 15th second (to all parties)

Verification tone

Warning tone, expensive route

83BusinessPhone – Cordless phone DT190

Useful Hints

Connections between external lines

With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

Note: When these features are used, your BusinessPhone will occupy at least two external lines.

However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following:

• Please do not transfer external calls to an external mailbox, to information systems or to external parties before they have answered

• If you are connected to two external lines, cancel one call by pressing “R” and “1”

If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system.

Please ask your system administrator or contact our service center for more information.

BusinessPhone – Cordless phone DT19084

Installation

Check for completeness

Make sure that all the parts are present. If anything is missing, please contact your system administrator or supplier.

The set contains:

1 Cordless phone

2Battery

3 Charger/Adapter

85BusinessPhone – Cordless phone DT190

Installation

Preparing for use

When using the Cordless phone for the first time, follow the steps below to prepare the Cordless phone.

Attach the battery to the phone as shown in the figure below.

BusinessPhone – Cordless phone DT19086

Installation

Plug the flat connector of the adapter cable into the rear of the charger until it snaps in. Connect the adapter to the mains outlet.

Notes:

Place the DT190 in the charger and charge it for at least 5.5 hours before using it the first time.

Make sure the local mains voltage corresponds to the voltage on the charger.

Only use the charger that comes with the Cordless phone.

Do not connect the phone to the charger without a battery.

Place the Cordless phone in the charger to charge the battery.

Complete charging before you subscribe or use the Cordless phone. The battery meter on the Cordless phone stops flashing when charging is completed. For more information about charging the battery, see section “Battery” on page 88.

DT190

87BusinessPhone – Cordless phone DT190

Installation

Battery

The Cordless phone is powered by a rechargeable battery. You can fully charge an empty battery by placing the Cordless phone in the charger for 5.5 hours. A fully charged battery gives you up to 10 hours calling time or up to 170 hours standby time.

The Cordless phone has a battery meter, which indicates the power remaining in the battery.

Note: The Cordless phone is powered by a Nickel Metal Hydride (NiMH) battery. It can be recharged at any time. To keep the battery fully charged, you can put or leave the Cordless phone in the charger without any problem.

Reading the battery meter

When the battery is fully charged, the battery meter on the Cordless phone display consists of three blocks. The number of blocks decreases as the battery discharges. If the battery is almost empty, the battery meter on the Cordless phone flashes. An alarm sounds if there is little calling time remaining in the battery.

Battery performance

The table below indicates the performance:

Talk t ime (hours)

Battery NiMH, 550 mAh 10 170 5.5

BusinessPhone – Cordless phone DT19088

Standby time (hours)

Charge time (hours)

Installation

Charging the battery

Place the Cordless phone in the charger as shown in the figure below.

DT190

The battery is being charged when the battery meter on the display flashes.

When the battery is fully charged, the battery meter on the Cordless phone displays all blocks and stops flashing.

Notes:

Place the DT190 in the charger and charge it for at least

5.5 hours before using it the first time.

Make sure the local mains voltage corresponds to the voltage on the charger.

Only use the charger that comes with the Cordless phone.

Do not connect the phone to the charger without a battery.

89BusinessPhone – Cordless phone DT190

Installation

Changing the battery

Rechargeable batteries have a limited lifespan. If the standby time for the Cordless phone becomes too low, you should replace the battery. Please contact your system administrator or supplier for more information.

Note: Only use the specified batteries (NiMH pack 550 mAh, 2.4 V).

Do not disconnect or exchange the battery unless it must be replaced. Do not charge the battery outside the phone.

The battery does not contain cadmium and is therefore more environmentally-friendly than other rechargeable batteries. However, all batteries should be treated as chemical waste.

BusinessPhone – Cordless phone DT19090

Reference

This section describes the terminology used on the display, the phone communication signals, guidelines, technical specifications, spare parts and accessories.

Te rmi no log y

The list below explains the terms which may appear on the display.

Terminology used on display

Term Mea nin g

PIN Personal Identification Number (BusinessPhone Access

Code used for subscription)

91BusinessPhone – Cordless phone DT190

Reference

Phone signals

The Cordless phone generates audible ringing signals, alarm signals, warning tones and key clicks.

Sound Meaning

Ring signal Incoming call Alarm signal 1 short beep every 30 seconds: Battery almost

empty

Key click You hear this each time you press a key (when

selected).

Warning tone You have pressed a key which has no function.

An entry or setting has not been completed successfully.

Confirmation tone An entry or setting has been completed

successfully.

BusinessPhone – Cordless phone DT19092

Reference

Maintenance

Consider these suggestions and guidelines to keep your phone in good shape and working properly.

Note: The phone does not contain user-serviceable parts. If your phone requires service, you should return it to the supplier or retailer where you bought it.

Intrinsic safety

Do not use the phone and charger in conditions where there is a danger of electrically ignited explosions.

Battery disposal

Defective batteries must be returned to a collection point for chemical waste disposal.

Treatment

Do not expose the phone and charger to long periods of direct sunlight. Keep the phone and charger away from excessive heat and moisture.

Cleaning

Clean your phone with a soft cloth moistened with water only. The use of soap and other cleaning products can discolour and damage the phone. Clean the battery contacts using ethanol or isopropyl alcohol.

93BusinessPhone – Cordless phone DT190

Reference

Technical specifications

DECT GAP

The Cordless phone has the unique advantages of DECT GAP (Digital Enhanced Cordless Telecommunications Generic Access Profile). This means that no one can eavesdrop on your calls and that the quality of speech is as good as that of conventional fixed telephones. DECT GAP enables interoperability with other manufacturers’ products.

Cordless phone

Power supply

Battery NiMH pack 2.4 V, 550 mAh, 2xAAA

Standards and regulations

CE regulations 73/23/EEC, 89/336/EEC, 1999/5/EC

CE marking CE 0682

DECT standards EN 301 406 (replaced TBR6), TBR10,

TBR22

Safety standards EN60950

EMC standards EN 301 486-6 (replacing ETS 300 329),

EN 55022 class B

Maximum environmental values during use

Te m p e r a t u r e + 5 t o + 4 5 °C

Relative air humidity 15% to 90% non-condensing

Dimensions and weight

L x W x H 154 x 59 x 30 mm

Weight 127 g (including batteries)

Receiver radio specifications

Receiver sensitivity

Unwanted emissions As per CTR6

Typical -94 dBm with a B.E.R. = 10 the radio interface

BusinessPhone – Cordless phone DT19094

-3

Reference

Performance

Battery NiMH, 500 to 1000 charge cycles

Standby time up to 170 hours

Call time up to 10 hours

Charge time 5.5 hours maximum

Volume

Ring signal Five step adjustable volume or

Crescendo (starts with lowest setting and increases volume with each ring burst until it reaches maximum volume).

Earpiece Three step adjustable

Phonebook

Maximum name length 12 characters

Maximum number length 22 digits

Entries 20

Call List

Maximum name length 12 characters

Maximum number length 22 digits

Entries 5 incoming answered or outgoing calls

Missed calls list

Maximum name length 12 characters

Maximum number length 22 digits

Entries 5

External interfaces

Radio connection DECT GAP, 1880-1900 MHz 1900-1920

MHz, 1910-1930 MHz up to 250 mW radiated power during 1 of the 24 time slots

User interface BackLit LCD display with one line of

12 alphanumeric characters (each consisting of 13 segments) and three lines of icons for status and soft key display, keys with text

Accessory connector For battery charging

95BusinessPhone – Cordless phone DT190

Reference

Features

Menu controlled, predial, illuminated display, difference between internal and external calls, Phonebook, caller identification (if provided), Call List (5 numbers), Missed calls list (5 numbers), system specific display texts, access to 1 DECT GAP telephone system, key click on/off, battery meter, call duration indication, direct access to the message system (Message key)

Spare parts and accessories

DT190

Use only approved spare parts and accessories. The operation of non-approved parts cannot be guaranteed and may even cause damage. Contact your supplier for more information.

• Charger including power adapter

• Nickel metal hydride battery for Cordless Phone

BusinessPhone – Cordless phone DT19096

Troubleshooting

This section contains information on how to solve common operational problems. Check if your problem is listed below. If it is not or if the suggested action does not solve your problem, contact your system administrator.

Action or

Fault Probable cause

No display Battery low or

No ringing Ring off icon on or

Battery icon flashes Battery low Charge battery 1 short beep every

30 seconds

---BACK--- when

pressing

Warning tone when trying to make new entry in integrated Phonebook

NO NET Out of coverage

NO NET and

warning tone when trying to subscribe

phone defective

Battery low Charge battery

Integrated Phonebook empty

Phonebook full Delete an old entry

area or not connected

Entered AC number does not match network AC or network cannot add another subscription

comment

Charge battery

Off icon on =

* long

Press

Store names and numbers in Phonebook

to free up space

Enter coverage area or contact system administrator Try t o s ubs c ribe again

97BusinessPhone – Cordless phone DT190

Glossary

Abbreviated number

Short number. Initiating a call to a preprogrammed number by dialling a code or pressing a key. See section “Abbreviated

Numbers” on page 49.

DECT/GAP

Digital Enhanced CordlessTelecommunication/ Generic Access Profile. This means that no one can eavesdrop on your calls and that the quality of speech is as good as that of conventional fixed telephones. DECT/GAP enables interoperability with other manufacturers’ products.

Directory number

Number with 1-8 digits which is assigned to an extension or external line or as a common abbreviated number.

Extension number

All telephones connected to the PBX have a unique internal number (up to 8 digits). If your telephone is equipped with a display, you can see your number.

IP call

Internal call sent via an internal data network (LAN or WAN).

ISDN

Integrated Services Digital Network. Provides your system with supplementary services from the public net.

PBX

Private Branch Exchange. Your telephone switching system (e.g. BusinessPhone Communication Platform).

Third party

A third connection (person), which can be included in an ongoing two person conversation. The connection can be internal or external. See section “During Calls” on page 27.

Tie line

An external line from the private network.

Trunk line

A trunk line is the same as an external line. Can be either digital or analog.

BusinessPhone – Cordless phone DT19098

Index

Abbreviated Numbers 49

Common 49 Individual 50 Programming a number or function on the

Message key 52 Access the Mailbox 42 Accessories 96 Account Number 59 Activate the Mailbox 40 Add a name or a number to the Phonebook 69 Add number while dialling 73 Add numbers from the Call List 72 Adjustments 79

Discreet Ringing 80

Key Click 81

Language 82

Ringer tones or melodies 80

Vol ume co ntrol 79 Alternative programming for Automatic Callback, Camp-on, Intrusion 78 Answer calls 19 Answering mode, change 20 Audible Signals 83 Automated Attendant 58 Automatic Callback 25

Battery 88 Block Extension 64 Busy extension 25 Bypass Blocked Extension 65 Bypass Call Forwarding 35

Call Forwarding 30

Bypass 35

Fixed Diversion 31

Follow me 34

Individual Diversion 32 Call List 24 Call Waiting 29 Camp-on 25 Change a name or a number in the Phonebook 70 Change Password

via the telephone 47

via your mailbox 47 Change your Personal Greeting 44 Character table 77 Charging the battery 89 Common abbreviated numbers 49 Common Bell 56 Conference 28 Connections between external lines 84 Coverage area 11 Crescendo 80

Deactivate the Mailbox 41 Delete a name or a number from the Phonebook 71 Description 12

Display info 14 Dictaphone function 48 Direct Inward System Access (DISA) 60 Discreet Ringing 80 Display info 14 Doorphone 58 During Calls 27

Call Waiting 29

Conference 28

Inquiry 27

Tran sf er 2 7

Enter information 36 Erase Information 39

99BusinessPhone – Cordless phone DT190

Index

Fixed Diversion 31 Follow me 34 Forward a Voice Message 44

Glossary 98 Group Call Pick-up 56 Group Facilities 53

Common Bell 56 Group Call Pick-up 56

Group Hunting 53 Group Hunting 53 Guidelines, warnings and precautions for safe and efficient use 6

Important 6

Coverage area 11 Incoming Calls 19

Answer calls 19

Change answering mode 20

Missed Calls List 21

Mute ring sound or warning sound 20 Individual abbreviated numbers 50 Individual Diversion 32 Information 36

Enter information 36

Erase 39

Save 39 Inquiry 27 Installation 85 Internal Messages

Dictaphone function 48

Send Message 29 Intrusion 26 IP calls 62

Key Click 81 Key Lock 63

Language 82 Last External Number Redial 24 Least Cost Routing 66 Listen to your Messages 43

Mailbox System 40

Access the Mailbox 42 Activate the Mailbox 40 Change Password 47 Change your Personal Greeting 44 Deactivate the Mailbox 41 Forward a Voice Message 44 Listen to your Messages 43 Outcall (External) Notification 45

Send Messages via your mailbox 45 Maintenance 93 Make a call via the Phonebook 68 Make a call via the System Phonebook 75 Make calls 22 Melody 80 Menu structure 17 Missed Calls List 21 Mute ring sound or warning sound 20

Networking 62

Other Useful Facilities 57

Account Number 59

Automated Attendant 58

Direct Inward System Access (DISA) 60

Doorphone 58

IP calls 62

Key Lock 63

Networking 62

Reminder 57

Tandem Configuration 61 Outcall (External) Notification 45 Outgoing Calls 22

Automatic Callback 25

Busy extension 25

Camp-on 25

Intrusion 26

Last External Number Redial 24

Make calls 22

Redial number from Call List 24

Phone signals 92 Phonebook 67

Add a name or a number 69

Add number from Call List 72

Add number while dialling 73

BusinessPhone – Cordless phone DT190100

Aastra DT190 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Welcome

Copyright

Warranty

Declaration of Conformity

Important

Guidelines, warnings and precautions for safe and efficient use

Recommendations

Disposing of the product

Power supply

Charging and batteries

Warnings

Preventing malfunction

Coverage area

Description

Display info

The DT190 display

Display icons

Soft key icons

Signs in the text row

Long information text

Additional display features

Menu structure

Navigation keys

Switching On/Off

Switch on the DT190

Switch off the DT190

Incoming Calls

Answer calls

End the call

Mute ring sound or warning sound

Change answering mode

Missed Calls List

To return a call

Outgoing Calls

Make calls

Dialling while on-hook

Dialling when off-hook

To end calls

Last External Number Redial

Redial number from Call List

Delete all numbers from Call List

Automatic Callback

Busy extension

Camp-on

Intrusion

During Calls

Transfer and Inquiry

Transfer to a busy extension

Callback

Conference

Call Waiting

To terminate the ongoing call and answer the waiting call

Send Message

Callback

Voice

Call Forwarding

Diversion on no reply

Diversion on busy

Fixed Diversion

Activate Fixed Diversion

Cancel Fixed Diversion

Individual Diversion

Program and activate Internal Diversion

Cancel Internal Diversion

Program and activate a new external diversion address

Cancel External Diversion

Re-activate External Diversion

Follow me

Activate Follow me

Cancel Follow me

Bypass Call Forwarding

Information

Enter Information

Pre-defined texts

Voice information