Aastra DT190 User Guide

Cover Page Graphic

Place the graphic directly on the page, do not care about

putting it in the text flow. Select Graphics > Properties

and make the following settings:

• Width: 15,4 cm (Important!)

• Height: 11,2 cm (May be smaller)

• Top: 5,3 cm (Important!)

• Left: -0,3 cm (Important!)

This text should then be hidden.

DT190

BusinessPhone Communication Platform

User Guide

BusinessPhone – Cordless phone DT1902

EN/LZTBS 180 358 R1A

3BusinessPhone – Cordless phone DT190

Table of Contents

page

Welcome ..........................................................4

Important .........................................................6

Description ..................................................... 12

Switching On/Off ............................................ 18

Incoming Calls ...............................................19

Outgoing Calls ...............................................22

During Calls ....................................................27

Call Forwarding .............................................. 30

Information ..................................................... 36

Mailbox System ..............................................40

Abbreviated Numbers .................................... 49

Group Facilities .............................................. 53

Other Useful Facilities .....................................57

Security .......................................................... 64

Least Cost Routing ........................................66

Integrated Phonebook .................................... 67

System Phonebook ........................................ 74

Write text .......................................................76

Alternative programming for Automatic Callback,

Camp-on, Intrusion ........................................78

Adjustments ...................................................79

Audible Signals ..............................................83

Useful Hints ....................................................84

Installation ......................................................85

Reference ...................................................... 91

Troubleshooting ..............................................97

Glossary ......................................................... 98

Index .............................................................. 99

Welcome

BusinessPhone – Cordless phone DT1904

Welcome

Welcome to the User Guide for the Cordless phone DT190 in the

BusinessPhone Communication Platform from Ericsson.

The BusinessPhone Communication Platform consists of

BusinessPhone Compact, BusinessPhone 50,

BusinessPhone 128i and BusinessPhone 250.

The features described in this User Guide are related to version 7.0

or higher of the BusinessPhone Communication Platform. Some

might not work in earlier versions of the system and/or might be

protected by a license package that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone

Communication Platform and the Cordless phone DT190 with a

default programming. There may be some differences in the way

your phone is programmed. Please consult your system

administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/

5BusinessPhone – Cordless phone DT190

Welcome

Copyright

stored in retrieval systems, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording or

otherwise, without prior written permission of the publisher except

in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson

gives its consent to downloading and printing copies of the content

provided in this file only for private use and not for redistribution. No

parts of this publication may be subject to alteration, modification

or commercial use. Ericsson will not be liable for any damages

arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be

liable for errors contained herein nor for incidental or consequential

damages in connection with the furnishing, performance or use of

this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that

this telephone is in conformity with the essential requirements and

other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc

Important

BusinessPhone – Cordless phone DT1906

Important

This section describes the information that is important to know

before you use the DT190 phone, battery, charger and the

functions described.

Note: This User guide describes the supported BusinessPhone

Communication Platform functions together with the most

commonly used phone-specific functions. All phone-specific

functions are listed in the menu structure, see section “Menu

structure” on page 17.

Before using the DT190 the first time you have to charge and

connect the battery, see section “Installation” on page 85.

Guidelines, warnings and precautions for

safe and efficient use

Recommendations

• Always keep and handle your products with care and keep

them in a clean and dust-free place. Proper use and care will

prolong the products life. Use a soft absorbent tissue or cloth to

remove dust, dirt or moisture.

• Always ensure that the phone, battery and charger are used and

operated in the intended environment for which they are

designed.

• Operate the phone in temperatures between +5°C to +45°C

(42°F to 113°F).

• Do not expose your products to liquid, moisture, humidity,

solvents, strong sunlight, harsh environments or extreme

temperatures, never above +60°C (+140°F).

7BusinessPhone – Cordless phone DT190

Important

• Exposure to heat may cause batteries to leak, overheat or

explode, resulting in fire, burns or other injuries.

• Do not put the product in the microwave oven: This may cause

damage to either the oven or the product.

• Do not attempt to disassemble or alter any part of the phone,

the charger(s) or the battery-pack. Disassembly or alteration

may result in electrical shock or irreversible damage to the

equipment. Only a qualified service personnel or an authorized

Ericsson partner should conduct internal inspections,

alterations and repairs.

• Do not expose your product to open flames or lit tobacco

products.

• Do not drop, throw or bend your products. This may cause

malfunction or electric shock.

• Do not paint your product.

• Do not use your product in an area where a potentially explosive

atmosphere exists.

• To avoid hearing impairment, accept the call before holding your

product to your ear.

• The DT190 phone is not specified as intrinsically safe, so do not

use it in areas with a danger of explosion.

Disposing of the product

• Your product should not be placed in municipal waste. Please

check local regulations for disposal of electronic products.

Power supply

• Connect the AC power adapter of the charging unit only to the

designated power sources as marked on the charger.

• Make sure the cord is positioned so that it will not be subjected

to damage or stress.

• To reduce risk of electrical shock, unplug the chargers from any

power source before attempting to clean or move it.

• The AC power adapters must not be used outdoors or in damp

areas.

• Never alter the cord or plug. If the plug will not fit into the outlet,

have a proper outlet installed by a qualified electrician.

• Limit the distance between the mains socket and the cordless

phone when charging for easy accessibility.

Important

BusinessPhone – Cordless phone DT1908

• As an energy saving measure, disconnect the charger from the

main socket after charging.

• When unplugging the mains adapter from the power outlet,

make sure that your hands are dry and ensure that you hold the

solid portion of the mains adapter.

• Do not pull on cables.

Charging and batteries

Please read carefully the following important precautions

before the first time use of the batteries. Make sure to

understand and observe all cautionary instructions stated, so

as to avoid any possible safety hazards that are caused by

any misuse, misapplication or damage to batteries.

• Only use batteries, mains adapters or desk and rack chargers

designed for use with your product.

• Use of power sources not explicitly recommended may lead to

overheating, reduced battery performance, distortion of the

equipment and fire or other damages.

• Cordless phones are equipped with Nickel Metal Hydride

(NiMH) batteries or Lithium Ion Lion batteries. In a complex

infrastructure, the talk- and standby time may differ, due to the

consequence of the increase in signaling.

• The battery must always be completely charged (minimal

5.5 hours) before first time use.

• The battery in your product is designed to withstand many

charge cycles.

• Use only the recommended charging equipment.

• Improper charging can cause heat damage or even high

pressure rupture.

• Observe proper charging polarity.

• Do not solder lead wires directly onto the battery.

• Do not apply water to the battery.

• The initial charging of a NiMH battery will cause the battery to

become warm. This is a normal effect of charging NiMH

batteries.

• The batteries are replaceable, however it is not the intention to

do this frequently.

• Only charge the batteries when placed in the phone.

• Use only the specified battery-packs for your product.

9BusinessPhone – Cordless phone DT190

Important

• Never heat or dispose of the battery into a fire, which, or else,

may cause leakage, burst or fire.

• Do not cover the product while being charged. Do not charge

the phone in a closed cabinet or drawer. The charging of the

battery is a chemical process and causes the battery to become

warm during charging. Make sure the environment in which the

phone is charged, is well vented.

• Do not connect the battery's positive and negative leads

altogether in any case.

• Do not strike or drop the battery. It may cause damage to the

battery.

• Do not charge the battery under the temperature of +5°C

(+41°F). Be sure to charge the battery between the

temperatures of +5°C and +45°C (+41°F and 113°F). Charging

beyond these conditions may impair the battery performance

and shorten the life cycle.

• Do not use battery packs from different types, brands or of

different capacities.

• The battery is to be stored in a dry cool place, with the ambient

temperature around of +25°C (+77°F) for best performance.

• The battery continues to discharge a minimal portion of its

power, even if the product is switched off or the battery is

removed.

• Dispose the battery in accordance with all local regulations,

applicable in your country.

Important

BusinessPhone – Cordless phone DT19010

Warnings

•Smoke or fumes

Stop operating the products and turn off immediately in case of

smoke or fumes. Unplug the mains adapter and remove the

batteries from the phone immediately. Continued operation may

result in fire or electrical shock.

•LCD

If the liquid crystal display breaks, avoid injury by not letting the

liquid crystal touch the skin, getting it into the eye or into the

mouth or getting cut by the broken glass.

Preventing malfunction

• Never place the equipment in close proximity of electric motors,

welding equipment or other devices generating strong (electro)

magnetic fields. Exposure to strong (electro) magnetic fields

may cause malfunction and corrupt the communication.

• Moving the equipment rapidly between warm and cold

temperatures may cause condensation (water droplets) to form

on its internal and external surfaces. Water droplets may cause

malfunction of the equipment and corrupt or end

communication or damage the equipment. When condensation

is noticed, stop using the equipment. Switch off the phone,

remove the battery and unplug the mains adapter from the

power outlet. Wait until the moisture evaporates from the

equipment before putting it in operation again.

• Avoid accidental drop of the phone.

• Avoid the phone being squeezed between furniture and your

body when carrying the phone in your pocket or attached to

clothing.

11BusinessPhone – Cordless phone DT190

Important

Coverage area

Your organisation’s premises are covered by a number of cells

which forms the coverage area. You can make and answer calls

anywhere within this area, outside the area you will lose contact

with the system.

Company coverage:

Description

BusinessPhone – Cordless phone DT19012

Description

1Display

Display at rest. 4711 is (your) extension number and 14-29 is the

time. See section “Display info” on page 14.

DT190

×V

4711 14-29

ÞÜ MENU

13BusinessPhone – Cordless phone DT190

Description

2 Soft keys

The functions depend on the traffic state and will be shown on the

bottom row of the display. When you are requested to perform a

certain action (indicated by (see display)), press the required key

to access the function. See section “Soft key icons” on page 15.

3 Off-hook / Yes

Answer call, go off-hook.

4 1 / Space

Space when editing text. See section “Integrated Phonebook” on

page 67.

5 Battery (rear side)

See section “Installation” on page 85.

6Star / Ringer off

Ringer and warning on/off (press long). See section “Mute ring

sound or warning sound” on page 20. Special characters when

editing text. See section “Integrated Phonebook” on page 67.

7R / Pause

Put call on hold (inquiry), take call off hold. See section “During

Calls” on page 27. Insert a dial tone pause. See section “Integrated

Phonebook” on page 67.

8 Microphone

9 Earpiece

Please note: The phone may retain small magnetic

articles around the earpiece region.

10 On/Off / On-hook / No

Switch on/off, end call, reject call. One menu back, cancel a menu

option. Pressing key long leads back to idle state.

11 Phonebook

Enters the integrated phonebook.

12 Hash / Lock

Lock/unlock the keypad (press long), see section “Key Lock” on

page 63.

13 Mailbox

Pressing this key in standby mode will result in an outgoing call to a

specific extension number (mailbox system by default). If the “voice

message” icon appears, you can enter your mailbox system to

retrieve the voice message.

Description

BusinessPhone – Cordless phone DT19014

Display info

The display gives you visual feedback on all actions that you

perform, and also textual warnings. The center row displays text

(12 characters maximum), showing names and numbers that you

edit or dial, your phone ID, etc. The upper row displays different

statuses, visualized by icons. The two lower rows display soft key

icons.

The DT190 display

Display icons

Ringer off

Ringing signal and key click muted.

Key lock

Keys are locked.

Message

Message received. Icon flashes if there is a new unheard message.

Battery gauge

The battery cells are flashing sequentially when the battery is being

charged and are on when charging is completed. Indicates the

amount of talk and standby time left.

Note: An alarm sounds when there is little calling time left in

the battery. The battery alarm can be turned off, see

“Battery Alarm” on page 81.

Digit 0-9 Menu shortcuts

Displays shortcut numbers for menus in the upper left corner.

Instead of scrolling through menu items with the navigation soft

keys, you can enter a shortcut number to directly jump into

submenus.

8 p

132 14-29

tu s v ß OK

ÞÜ MENU

± ² £

15BusinessPhone – Cordless phone DT190

Description

Soft key icons

Soft key functions are indicated as icons in the bottom display

rows, just above each soft key. You can access soft key functions

by pressing the soft key underneath the respective icon.

Call List

Shows the Call List.

Navigation keys

Moves the cursor or selection up/down or left/right

Backspace

Erases the character to the left. See section “Write text” on

page 76.

V Missed Calls List

Shows the Missed Calls List. Icon flashes if there is a new unread

entry in the Missed Calls List. See section “Missed Calls List” on

page 21.

OK Acknowledge

Acknowledges entries and branches into submenus.

MENU Menu

Enters the menu. The menu differs depending on the current

operating mode.

Signs in the text row

Underscore or character flashing

Cursor for text entries.

Number too long for display

There are more digits to the left or right.

Pause

Indicates that a pause is programmed in the telephone number.

Hash

Symbol for #.

Checkmark

Indicates an activated option.

tusv

Description

BusinessPhone – Cordless phone DT19016

Long information text

If the information text is too long and needs two lines, the text row

toggles between first and second line.

Additional display features

Depending on which network you are connected to, additional

display features are available. For example, displaying of date and

time. Ask your system administrator if you require additional display

features.

17BusinessPhone – Cordless phone DT190

Description

Menu structure

The available phone specific functions can be accessed via the

DT190 menus.

Navigation keys

Menu Structure

4 MAILBOX

5 SUBSCRIBE

9 1 AUTO ANSWER

9 2 LANGUAGE

9 4 BATT. WARNING

Settings

press MENU followed

by number keys

shown below

USE ENTRY

NEW ENTRY

SHOW ENTRY

DELETE

RINGER

MELODY

USE ENTRY

COPY TO DIR

Phonebook

press

press MENU

Call List

press

Move within a menu.

OK Make selection. Move to submenu.

ðï Move to previous menu.

ðï Press long: Move to idle display.

Left u

Up t

Right

s Down

Cancel/Back

OK Confirm

ß Backspace

Phonebook

Switching On/Off

BusinessPhone – Cordless phone DT19018

Switching On/Off

Switch on the DT190

ðï Press until the display lights up

If the phone does not switch on or the battery icon starts flashing,

the battery is low. Charge the battery. While charging you can still

use your phone.

Note: If the message NO NET is displayed, you cannot

make or answer calls.

Switch off the DT190

Note: During calls, you cannot switch off your phone.

ðï Press until the display turns blank

Your phone is switched off.

19BusinessPhone – Cordless phone DT190

Incoming Calls

A ringing signal indicates an incoming internal or external call.

You can also see who has called you in the Call List and Missed

Calls List.

Answer calls

The ringing type tells you whether the call is an internal, external or

callback call and the display indicates an incoming call.

The caller’s number can be an internal or an external number if

provided by the network provider. If no external number is

provided, the internal number of your trunkline is displayed.

Display example:

If the number is stored in the integrated Phonebook, the associated

name is shown instead.

õô Press to answer

If you do not answer the call, the number is stored as a missed call

in the Missed Calls List. See section “Missed Calls List” on

page 21.

Note: Calls can be answered at any time, no matter if you

are programming, or keying in a number etc.

End the call

ðï Press

The duration time of the call is shown.

4736

Incoming Calls

BusinessPhone – Cordless phone DT19020

Mute ring sound or warning sound

If the phone rings or a warning sounds at an inconvenient moment,

you can suppress the sound:

* Press long to turn off the ringing

The ring off icon appears.

Even with the sound off, you can still answer the call. If you do not

answer the call, the number is stored as a missed call in the Missed

Calls List.

To turn the ring sound on again:

* Press long

The ring off icon disappears.

Note: If you decide not to answer the call, press the NO

key. The call is rejected and there is no entry in the Missed

Calls List.

Change answering mode

When you get a call, you can simply lift the handset out of the

charger without having to press the YES key.

Note: This automatic answering mode is turned off by

default, and you therefore always have to press the YES

key. Even when the automatic answering mode is activated,

you have to press the YES key to answer a call if the

handset is not in the charger.

To change the answering mode:

MENU Press (see display)

9 1 Press

ANNA

21BusinessPhone – Cordless phone DT190

Incoming Calls

z Enter the code from the table below

You hear a confirmation tone and the setting is saved.

Missed Calls List

The last 5 missed calls are stored in the Missed Calls List.

When there are new unanswered calls, the call info icon

2 flashes.

To return a call

2 Press (see display)

The Missed Calls List appears.

The two displays are shown alternately (automatic 1-2 second

toggle).

Scroll up or down (see display) until you see the desired

number or name

õô Press to dial the selected number

Code Answering mode

0 You have to press the YES key to answer a call

1 The phone goes off-hook automatically when you pick

it up from the charger.

SABRINA

28/09 14-29

t or s

Outgoing Calls

BusinessPhone – Cordless phone DT19022

Outgoing Calls

Sometimes you make a call but the person is not available. These

functions will help you in your attempts to establish contact with the

called party.

You can also make a call via the Phonebooks, see section

“Integrated Phonebook” on page 67 or “System Phonebook” on

page 74.

Make calls

Dialling while on-hook

z Enter either a directory number to make an internal call

Or:

0z Enter the digit(s) for external line access and the desired

public number

Note: Which digit to press for external line access depends

on the configuration of the system.

The display shows the entered number, for example:

Note: At this point, you can save the number in the

integrated Phonebook by pressing MENU » COPY TO DIR »

OK. See section “Add number while dialling” on page 73.

00535554505_

uvß

23BusinessPhone – Cordless phone DT190

Outgoing Calls

õô Press when the number is correct

Your phone will go off-hook and dial the number. After 8 seconds,

the display will change to call duration.

Notes:

Correct a wrong entry by pressing (see display).

If you decide not to make the call while keying in the

number, press the NO key to stop.

If you receive a call while keying in the number, simply press

the YES key to answer.

You can make your calls faster by using abbreviated

numbers. See section “Abbreviated Numbers” on page 49.

Dialling when off-hook

If you prefer to dial a number off-hook:

õô Press

You hear the dial tone.

z Enter the number and wait for a connection

To end calls

ðï Press to end the call

The duration of the call is displayed.

00535554505

Outgoing Calls

BusinessPhone – Cordless phone DT19024

Last External Number Redial

When you initiate an external call, the system automatically stores

all dialled digits, irrespective of whether the call was successful or

not.

*** õô Press to redial the last dialled external number

The display will show the dialled number.

Redial number from Call List

Up to 5 dialled numbers or answered calls are stored in the Call List

(if the network supports number presentation).

Press (see display)

The Call List including dialled numbers and answered calls

appears.

Scroll up or down (see display) until you see the desired

number or name

õô Press to dial the selected number

Tip: If you press MENU » USE ENTRY » OK instead of the

YES key, you can edit the number before dialling.

You can permanently store the numbers from your Call List in your

integrated Phonebook. See section “Add numbers from the Call

List” on page 72.

Delete all numbers from Call List

Press (see display) to access the Call List

MENU Press (see display)

6 Press

DELETE? appears.

OK Press (see display) to confirm

All numbers are deleted from the Call List.

t or s

25BusinessPhone – Cordless phone DT190

Outgoing Calls

Automatic Callback

You call an extension and receive a busy tone or get no answer.

This can also be used if no external line is free:

5 Press

Wait for the verification tone

Note: The number for automatic callback may differ from

country to country, see table “Alternative programming for

Automatic Callback, Camp-on, Intrusion” on page 78.

ðï Press

You are called back if the extension finishes the ongoing call or the

next time the extension finishes a new call. You have to answer

within eight seconds, otherwise the Callback service is cancelled.

Busy extension

You call an extension and receive a busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call

(if this function is allowed).

4 Press to camp-on

Stay off-hook. When the called extension replaces the handset, it

will be called automatically.

Note: If you receive the busy tone again, the desired

extension does not allow Camp-on.

The number for Camp-on may differ from country to

country, see table “Alternative programming for Automatic

Callback, Camp-on, Intrusion” on page 78.

Outgoing Calls

BusinessPhone – Cordless phone DT19026

Intrusion

You can intrude on an ongoing call on a busy extension (if this

function is allowed).

8 Press to intrude

Intrusion tone is heard and a three-party call is established. When

the called extension replaces the handset and you keep off-hook,

the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension

does not have the authority to intrude or the desired

extension is protected against intrusion.

The number for intrusion may differ from country to country,

see table “Alternative programming for Automatic Callback,

Camp-on, Intrusion” on page 78.

27BusinessPhone – Cordless phone DT190

During Calls

The BusinessPhone Communication Platform allows you to handle

calls in many different ways. You can, for instance, make an inquiry,

transfer the call or create a conference, mute the ringer or put the

call on hold to perform other tasks.

Transfer and Inquiry

You have an ongoing internal or external conversation and you

want to transfer the ongoing call.

R Press to put the current call on hold

Dial tone.

Z Enter the number of the third party

You can transfer the call before answer or wait for answer.

Tip: You can also use the integrated Phonebook and press

the YES key instead of directly entering the number.

Note: Make sure that you are connected to the desired

party. Please read the notes and warnings in section “Useful

Hints” on page 84.

R2 Press to switch between calls

Note: Sometimes the R key must be pressed twice.

Whether you can put internal calls on hold or transfer calls

to external lines depends on your PBX. Consult your system

administrator.

ðï Press to transfer the call

During Calls

BusinessPhone – Cordless phone DT19028

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will

hear a muted signal (Camp-on), and the call will be extended as

soon as the ongoing call is terminated (if Camp-on is allowed).

Callback

You are called back if you have transferred an external call and the

other extension has not answered the call within a certain time.

Your phone will ring again.

Conference

You have an ongoing conversation and you want to establish a

telephone conference.

R Press

Dial tone.

Z Enter the number of the third party

R3 Press to establish a three-party conference

Now you have established a three-party conference. To mark the

conference, all conference members will hear a periodical

conference tone.

Repeat the procedure to include other persons into the

conference

In this way, you can include up to six parties into a conversation.

How many of them can be external callers depends on the

programming of the system.

ðï Press to leave the conference

29BusinessPhone – Cordless phone DT190

During Calls

Call Waiting

If you hear the Call Waiting tone during an ongoing conversation,

another person is trying to contact you.

To terminate the ongoing call and answer the waiting

call

ðï Press to finish the ongoing call

The waiting call is signalled on your phone.

õô Press to answer the new call

Note: The Call Waiting function might be blocked for use on

your extension (programmed by the system administrator).

Send Message

To send a message to an extension when you receive a busy tone

or get no answer.

Callback

To s e n d a Call me message.

9# Press to send

Voice

To send a voice message.

99 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to send

Call Forwarding

BusinessPhone – Cordless phone DT19030

Call Forwarding

When you are not available to take calls or decide to answer your

calls on another extension, it is useful to forward your calls to an

alternate answering position. The alternate answering position can

either be a pre-programmed one (a common one for: Fixed

Diversion, Diversion on no reply and Diversion on busy) or an

individual one.

If you urgently need to talk to someone who has forwarded his

calls, the system is also equipped with a bypass function.

Depending on the type of diversion, you are also able to record

your personal greeting, see section “Change your Personal

Greeting” on page 44.

Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or

external), your system administrator can program your extension to

automatically divert calls to a programmed diversion address

(default time: 15 seconds).

Diversion on busy

If your extension is busy and you receive an incoming call (internal

or external), your system administrator can program your extension

to automatically divert the call to a programmed diversion address.

+ 74 hidden pages