Index ............................................................ 130
Table of Contents
3Dialog 4425 IP Vision
Welcome
Welcome
Welcome to the user guide for the Ericsson Dialog 4425 IP Vision
IP telephone that conforms to the SIP standard.
To check which standard is used in your telephone, see section
“Settings” on page 86.
This guide describes the available features of the telephone when it
is connected to Ericsson MX-ONE™ or Ericsson MD110.
The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.
Depending on the version and configuration of the exchange that
your telephone is connected to, some of the functions and features
that are described in this user guide may not be available. There
may also be some differences in the way your telephone is
programmed. Please consult your system administrator if you need
further information.
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Microsoft and Microsoft Outlook are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or
other countries/regions.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson AB, declares that this telephone, is in
conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.
5Dialog 4425 IP Vision
Important User Information
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
•Follow instructions in the equipment's user guide or other
documentation.
•Always install equipment in a location and environment for which it is
designed.
•For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
•For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
•Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950:1-2003.
•Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
•Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
•Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
•Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
Dialog 4425 IP Vision6
Description
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
Call Waiting
Message
Intrusion
Transfer
Line/Hold
Call Pickup
Follow-me
Callback
Conference
Dialog 4425 IP Vision
1
2
3
7
12
16
9
11
15
18
19
22
4
5
25
8
6
10
20
21
23
24
26
15
27
13
14
15
17
Description
1Display
See section “Display information” on page 14.
2Display menu keys
The key functions depend on the traffic state. When you are
requested “(see display)”, press the required key to access the
feature.
7Dialog 4425 IP Vision
Description
3Navigation key left
a. Navigate one step to the left in the top menu. See section
“Display information” on page 14.
b. On WAP pages, this ke y is used to go t o the prev iou s pa ge. See
sections “Corporate Directory” on page 115 and “Web” on
page 117.
4Home
a. Return to home position (idle mode). When this key is pressed,
you always go to the home position, independent of which
menu you are in. See section “Display information” on page 14.
b. On WAP pages; if you press this key for a short while, you will
return to the WAP home page. See sections “Corporate
Directory” on page 115 and “Web” on page 117.
5Navigation key right
Navigate one step to the right in the top menu. See section
“Display information” on page 14.
Keys 6-15Preprogrammed keys / Function keys
The keys are programmed with the specified default features (see
below). The features can be moved to any other programmable
function key by the system administrator.
The features can also be removed from the keys (by your system
administrator). In this case you can program frequently used
features and phone numbers on the keys.
See sections “Programming of function keys” on page 85.
6Conference
Indicating/activating Conference. See section “Conference” on
page 59.
7Callback
Indicating/activating Callback. See section “When you receive a
busy tone” on page 41.
8Follow-me
Indicates an activated Follow-me and absence information. Also
used to deactivate Follow-me. See section “Call Forwarding” on
page 60.
9Call Pickup
Indicating/activating Call Pickup to answer call from another
telephone. See section “Answer calls” on page 32.
10Call Waiting
Indicating/activating Call Waiting for a busy extension. See section
“Answer calls” on page 32.
Dialog 4425 IP Vision8
11Message
Message indication key. When the key lamp is lit, it indicates that
you have a message. See section “Messages” on page 73.
12Intrusion
Activating intrusion on a busy extension. See section “When you
receive a busy tone” on page 41.
13Transfer
Transfer calls. See section “Transfer” on page 58.
14Line/Hold
Indicates incoming or outgoing calls. See section “Answer calls” on
page 32.
15Programmable Function keys
All keys, except for the Line/Hold key, can be used for
programming, if programmed by your system administrator.
To check the programmable function keys, see section
“Programming of function keys” on page 85.
16 Microphone
Used for handsfree conversation.
17Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
Description
18Headset key
Handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 102.
19Loudspeaker on/off
The Speaker key is used to initiate handsfree connection. By
pressing and holding it down for 4 seconds, the loudspeaker
preset mode is activated.
a. Activate handsfree conversation. See section “During Calls” on
page 56.
b. Activate Loudspeaker Preset. See section “Headset Preset” on
page 103.
20Mute
a. Switch the microphone on or off during a call. See section
“Mute” on page 56.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 99 and “Silent Ringing” on
page 99.
21Volume control
Adjust the volume. See section “Settings” on page 85.
9Dialog 4425 IP Vision
Description
22Loudspeaker
23Handset
Supplied with hearing aid feature as standard.
Please note: The handset can attract and trap small metal
objects in the earcap region.
24Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 105.
25Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
For more information, please contact your Ericsson Enterprise
certified sales partner.
26Power adapter connection
See section “Start the Phone – Log On/Off” on page 24.
27Key panel
The extra key panel has 17 programmable keys. Up to four panels
can be connected. See section “Key panel” on page 101. Use the
Designation Card Manager to make and print your own key panel
designation cards.
DCM is included on the Enterprise Telephone Toolbox CD or it can
be downloaded from:
For more information, please contact your Ericsson Enterprise
certified sales partner.
Dialog 4425 IP Vision10
Lamp indications
Description
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
Extinguished lampThe feature is not active.
Steady light
Slowly flashing lampThe line (or feature) is put on hold.
Rapidly flashing lampAn incoming call.
Light with short breaksOngoing call.
The feature is active or the multiple
represented line is busy.
11Dialog 4425 IP Vision
Description
Dial tone
Special dial tone
Ring tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Tones and signals
The following different tones and signals are sent from the
telephone system to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Call waiting tone
or verification tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Hold tone
Connection in progress tone
Dialog 4425 IP Vision12
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Description
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
13Dialog 4425 IP Vision
Description
Settings CallListContactsCorpDirectory Web
M Miller >FollowMe
11:06 28 03 2007
J Smith 2222
B Brown 5555
CallBack
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages
show examples of information displays from different telephone
states.
Note: All names and numbers presented on the displays in
this user guide are examples.
When an information ends with an exclamation mark (!), this means
that no further action is possible.
Your phone has a graphical display which has approximately 6
rows with 50 characters each. However the number of rows and
characters per row depend on the character size and the font.
During log on, when the display shows a list, or when the phone is
in a setting mode, the middle field of the display is adapted to fit
each situation.
You can change the display menu language, the date/time
presentation and display contrast level. You can also change the
display backlight level. See section “Settings” on page 85.
Top menu
The top menu is in the black frame below.
The following main text and symbols can be shown on the display´s
top menu:
Traffic status is indicated by the following symbols on the display:
>Follow-me indicator.
Indicates that the phone is forwarded to another extension. See
section “Call Forwarding” on page 60.
Message.
Indicates that there is a message waiting. See section “Messages”
on page 73.
Security.
Indicates that the ongoing call is secure between the A and B party.
The media (speech) and the signalling are encrypted.
Headset Preset.
Indicates that the phone is set for incoming and outgoing calls to
be connected to the headset when you answer or make calls
without lifting the handset. See section “Headset (optional)” on
page 102.
orRinger off (a) / Volume level bar (b).
Appears at the same position.
aIndicates that the ring signal is switched off. See section “Silent
Ringing” on page 99.
bIndicates the ring signal volume in idle mode or ringing mode. In
speech mode it indicates the loudspeaker volume, earpiece
volume or headset volume. See section “Settings” on page 85.
The following symbols can be shown in the top menus or other
display lists:
Example of the CallList menu:
Example of the Date Format menu:
Dialog 4425 IP Vision16
Description
Settings CallListContactsCorpDirectory Web
Date Format
28 03 2007
28 Mar 2007
Fr 28 Mar 2007
060328
CancelSelect
15 03 2007
orNew missed call(s).
Indicates new missed and not checked incoming call(s). The
number beside the symbol indicates how many times this caller has
tried to call you.
orMissed call(s).
Indicates missed but checked incoming call(s). The number beside
the symbol indicates how many times this caller has tried to call
you.
Incoming call.
Indicates an answered incoming call.
Outgoing call.
Indicates an outgoing call.
Bar indicator.
Indicates the shown part of the total list and where it is positioned
in the total list.
Selection frame.
Indicates the subject to be called or selected in the list.
Setting indicators.
Filled symbol indicates the current setting in the shown list.
Up.
Scroll up or to the left in the menu.
Down.
Scroll down or to the right in the menu.
17Dialog 4425 IP Vision
Description
Settings CallListContactsCorpDirectory Web
11:06 28 03 2007
J Smith 2222
Log offAbsence
Settings CallListContactsCorpDirectory Web
11:06 28 03 2007
J Smith 2222
Log offAbsence2 Missed
Settings CallListContactsCorpDirectory Web
11:06 28 03 2007
J Smith 2222
FollowMe To M Miller 3333
Log offAbsence
Idle phone (idle mode)
When your phone is in idle mode, the display shows the top menu.
Below the top menu; time, date, name your extension number are
shown to the right. Below the line, lead text for the display menu
keys is shown. In the example below, the extension number for
JSmith is 2222.
Note: When the name and extension number are long, the
name is shown on one row and the number on another row.
Unanswered phone calls are indicated on the idle phone display.
An activated Follow-me is also indicated in the idle phone display.
Smith (2222) has activated a Follow-me to Miller (3333).
Dialog 4425 IP Vision18
Description
Settings CallListContactsCorpDirectory Web
Calling
11:06 28 03 2007
J Smith 2222
M Miller 3333
Settings CallListContactsCorpDirectory Web
Busy
11:06 28 03 2007
J Smith 2222
M Miller 3333
Settings CallListContactsCorpDirectory Web
Incoming
11:06 28 03 2007
J Smith 2222
3333 M Miller
Reject
Outgoing call
Except for the idle information in the top menu, the display also
shows the dialed name (if available) and number.
When the dialed number is busy, the display will look like this.
Incoming call
Except for the idle information in the top menu, the display also
shows the calling party´s name (if available) and number. The name
and number are flashing. If the number for an external call is not
available, the display shows
External instead of the number.
19Dialog 4425 IP Vision
Description
Display menu keys
The display menu keys are used to access different functions. The
available functions vary depending on the traffic state and category
of the extension. The following key text and abbreviations are used
for the display menu keys.
Note: If you have an earlier version of the telephone
system, some text for the display menu keys might be
different or not available.
Menu keyFunction
- (minus)
+ (plus)
Absence
(No change)
Account
Decrease contrast level on the display
Increase contrast level on the display
Scroll up
Scroll down
Handle Absence and Call Forwarding
Keep current IP settings
Account Code
AddContactAdd to Contacts
Back
Call
CallBack
CallPickUp
CallWaiting
Cancel
Change
ChangeUser
Conf/Transf
Conference
Deactivate
Delete
Edit
Return to previous menu
Call the number displayed
Callback
Call pick-up
Call waiting
Leave a menu without change
Change a setting (toggling two modes)
Personal log on (for example Free Seating).
Might be disabled is some systems.
To get a new line for conference or transfer
Connect a conference member
Deactivate Follow-me
Delete an item
Change property of item
Dialog 4425 IP Vision20
Menu keyFunction
Erase
Exit
GrpPickUp
Hold
Intrusion
Log off
Log on
n Missed
Remove last character from display
Exit the displayed menu
Group call pick-up
Put the call on hold
Intrusion
Log off from the system
Log on to the system
Number of missed calls in the call history
list
NameEdit name in Contacts
No
No Profile
Negative answer
Cancel activated search profile
NumberEdit number in Contacts
more...
OK
Options
Reject
Save
More menu choices
Answer OK to a question
Show optional menus
Reject an incoming call
Save settings
SearchSearch Contacts
Select
Stop
Yes
Select item in a list
Stop fetching WAP page
Positive answer
Description
21Dialog 4425 IP Vision
Description
Menu structure
Menu structure for each of the menus that can be selected from
the idle menu. When you are navigating the menus, a selected
menu is marked with a black frame. Use the navigation keys and
the display menu keys to navigate in the menus.
Dialog 4425 IP Vision22
Settings CallList Contacts CorpDirectory Web
Call
AddContact
Delete
Explanations
1) Only shown when there are missed calls.
A shortcut to “CallList” is established
n = Number of missed calls.
2) Not used.
3) Only used when option unit is connected.
4) Only shown when pre-defined WAP portal is
available.
5) Only available to your system administrator.
Home. Return to home position (idle mode).
Log off Ab sence n Missed
1
Dial Name
Edit
Delete
Add
Other WAP address
Home
4
Top menu
Idle display menu keys
Time Format
Date Format
Time
2
Date
2
Information
Programmable Keys
Ring Character
Time & date
Language
Display Contrast
Backlight
Log Off Restriction
5
Option Unit
3
Hearing Level
Network
LAN access control
5
DHCP
5
Web address
IP Address
5
Subnet Mask
5
Default Gateway
5
Automatic SW server
5
SW Server
5
Proxy Server
5
Protocol
5
Automatic SIP server
SIP Proxy Server
SIP Proxy Port
All the system settings for your IP phone must be set by the system
administrator before you can use the phone.
Connect the required cables.
See section “Installation” on page 119.
Note: Depending on the settings in your network and
telephone system, the start up procedure may be different
from phone to phone. Check the display on your phone and
read the required sections in this chapter to continue with
the start up procedure.
When the phone is connected to the network, your phone
automatically initiates the startup procedure when connected to the
mains.
Notes:
The phone does not work when a power failure occurs.
After a power failure the phone will automatically restart.
After a power failure the Call List is cleared.
When the telephone is starting up (booting) a connected PC
will loose it’s network connection for about 10 seconds.
Dialog 4425 IP Vision24
Start the Phone – Log On/Off
Settings CallListContacts
LAN access control
Enter user ID:
EraseLog on
LAN access control (network authentication)
Your telephone might require a network authentication to gain
access to the network. In this case you must enter a valid user
identity and password.
Note: The user identity and password used for the network
authentication is not the same user identity and password
you use to log on. The password is obtained from, and can
only be changed by the system administrator.
zEnter your user identity.
Log onPress (see display).
zEnter your password.
Log onPress (see display).
(The display menu key Erase, is used to remove a wrong entry.)
(The display menu key Erase, is used to remove a wrong entry.)
Note: The password can be entered with letters or
numbers, see section “Entering names and numbers” on
page 50.
If your user identity and password are accepted, the phone
continues with the startup procedure.
Note: If your user identity and password are not accepted,
contact your system administrator.
25Dialog 4425 IP Vision
Start the Phone – Log On/Off
Settings CallListContacts
?
Use administrator mode to change IP settings
5
(No change)
Continued startup procedure
The display shows:
A timer counts down from 5 seconds. If no key is pressed during
this time,
(No change) is selected automatically.
Notes:
You can speed up the procedure by pressing
(No change).
The administrator mode is used to change the IP settings in
your phone. This mode is reserved for your system
administrator.
The display now indicates that the phone is connecting to the
server and the software is loading. This takes about 1 minute. After
a self test, the phone is ready for use or ready for log on. To log on,
see section “Log on” on page 28.
Dialog 4425 IP Vision26
Start the Phone – Log On/Off
Settings CallListContacts
?
Anewversionoftheapplicationsoftwareis
available on the server, update?
60
(Yes)No
Update software
If new software has to be loaded into your phone, the display is
showing this. When new application software is available, the
following display is shown:
A timer counts down from 60 seconds. If no key is pressed during
this time,
(Yes) is selected automatically.
Note: You can speed up the procedure by pressing No.
(Yes)Press to update the software (see display).
The software is loaded from the server. This takes about
60 seconds. The phone is then ready for use or ready for log on. To
log on, see section “Log on” on page 28.
Note: It is important that you do not disconnect the power
to the phone while the new software is being downloaded
and saved. If a power failure occurs, the software must be
downloaded again.
If you want to continue to use the previously stored setting:
NoPress to use the current version of the software (see display).
27Dialog 4425 IP Vision
Start the Phone – Log On/Off
Settings CallListContactsCorpDirectory Web
User not logged on!
11:06 28 03 2007
Log on with:
2222
EraseLog on
Settings CallListContactsCorpDirectory Web
11:06 28 03 2007
J Smith 2222
Log offAbsence
Log on
If your phone requires a log on, there are three log on options:
1You are allowed to log on and log off the phone. This is the most
common option.
2The telephone is always logged on with a default number. You
cannot log on or off. This option can be used for phones in
conference rooms, receptions and so on.
3The telephone is always logged on, with a default number, as in
option 2, but you can log on with your own extension number
and get your personal categories. This option can be used in a
Free Seating environment. See also section “Free Seating” on
page 31.
Option 1
The log on menu is displayed:
If the SOS call feature is disabled, the text For SOS calls, dial
is not shown. The number for SOS calls might vary between
112
countries. See section “SOS calls (Emergency calls)” on page 37.
The extension number that was used for the last log on is
automatically shown.
If the displayed number is your number:
Log onPress to log on (see display).
The display shows:
Dialog 4425 IP Vision28
Start the Phone – Log On/Off
Settings CallListContactsCorpDirectory Web
User not logged on!
11:06 28 03 2007
Enter password:
EraseLog on
If the displayed number is not yours (the telephone has been
logged on by another person):
zDial your extension number.
The displayed number is automatically erased when you start
dialing. The display shows your entered digits. (The display menu
key
Erase, is used to remove a wrong entry.)
Log onPress to log on (see display).
If a password is not required, the display shows your name and
extension number, and the phone is ready for use.
If a password is required the display shows:
Notes:
The last setting used (by previous user) remains until
changed. The request to enter a password can be
changed, contact your system administrator.
The password is obtained from, and can only be changed
by the system administrator.
zEnter your password.
(The display menu key Erase, is used to remove a wrong entry.)
Telephone version note: The password can be entered
with letters or numbers, see section “Entering names and
numbers” on page 50.
Log onPress to log on (see display).
The display shows your name and extension number, and the
phone is ready for use.
29Dialog 4425 IP Vision
Start the Phone – Log On/Off
Settings CallListContactsCorpDirectory Web
11:06 28 03 2007
Conf room 3000
Absence
Settings CallListContactsCorpDirectory Web
11:06 28 03 2007
Conf room 3000
AbsenceChangeUser
Option 2
The following idle mode menu is displayed, and the phone is ready
for use.
Note: It is not possible to log off, when a phone has been
programmed according to this option.
Option 3
The following idle mode menu is displayed. You can log on with
your own extension number and get your personal categories.
ChangeUserPress (see display).
zDial your extension number.
Log onPress to log on (see display).
If a password is not required, the display shows your name and
extension number, and the phone is ready for use.
If a password is required:
zEnter your password.
Telephone version note: The password can be entered
with letters or numbers, see section “Entering names and
numbers” on page 50.
Log onPress to log on (see display).
The display shows your name and extension number, and the
phone is ready for use.
Note: During the night, the phone is automatically logged
off, and then logged on again with the default number.
Dialog 4425 IP Vision30
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