Aastra Dialog 4224 Operator User Guide

Dialog 4224 Operator

Operator Terminal for Ericsson MX-ONE™ Telephony System and Ericsson MD110

User Guide

Cover Page Graphic

Place the graphic directly on the page, do not care about
putting it in the text flow. Select Graphics > Properties
and make the following settings:

• Width: 15,4 cm (Important!)

• Height: 11,2 cm (May be smaller)

• Top: 5,3 cm (Important!)

• Left: -0,3 cm (Important!)

This text should then be hidden.

?

EN/LZT 103 63 R3A

© Ericsson Enterprise AB 2006

Dialog 4224 Operator2

Table of Contents

Welcome ..........................................................4

Important User Information ...............................6

Description ....................................................... 8

Preparing the terminal .................................... 19

Incoming Calls ............................................... 30

Extending ....................................................... 36

Service Features ............................................47

Assistance .....................................................60

Outgoing Calls ...............................................74

Other Useful Features ..................................... 83

Accessories ...................................................88

Installation ......................................................90

Troubleshooting .............................................. 95

Glossary ......................................................... 96

Index .............................................................. 97

Tab le of Co nt en ts

3Dialog 4224 Operator

Welcome

Welcome

Welcome to the user guide for the Ericsson Dialog 4224 Operator.
This guide describes the available features of the telephone when it
is connected to Ericsson MX-ONE™ Telephony System and
Ericsson MD110.

The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.

Depending on the version and configuration of the exchange that
your telephone is connected to, some of the functions and features
that are described in this user guide may not be available. There
may also be some differences in the way your telephone is
programmed. Please consult your system administrator if you need
further information.

Some markets use differing codes for some features. In this guide
they are described using the most common code.

The latest version of the user guide can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

Note: Dialog 4224 Operator is a system terminal, i.e. it can
only be used for an Ericsson private branch exchange that
supports this type of phone.

Dialog 4224 Operator4

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.

When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this terminal, is in
conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

5Dialog 4224 Operator

Important User Information

Important User Information

Safety instructions

Save these instructions.

Read these safety instructions before use!

Note: When using your telephone or connected

equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.

• Follow instructions in the equipment's user guide or other
documentation.

• Always install equipment in a location and environment for which it is
designed.

• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.

• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.

• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950:2000.

• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.

• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.

• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.

• Do not use a telephone (other than cordless type) during an electrical
storm.

Disposal of the product

Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.

Dialog 4224 Operator6

Important User Information

How this User Guide works

The initial section of the User Guide introduces the equipment and
familiarises you with the layout of the Dialog 4224 Operator.

The main body of the User Guide covers all the operating functions
e.g. answering and extending calls.

The conventions used within this section are:

Actions appear in an alternative bold typeface and the key
diagram appears in the left hand margin opposite the text.

For example:

Ô

Automatic
answer Press.

The systems response is shown with explanatory text and, if
relevant, a display picture.

7Dialog 4224 Operator

Description

Description

The terminal

The Dialog 4224 Operator uses a combination of advanced digital
technology, ISDN communication principles and distributed stored
program control.

This makes it the perfect choice for an organisation that knows the
value of fast and precise information handling.

The terminal consists of two components:

• Display unit which displays call information using alphanumeric
characters.

• Handset or headset (headset is optional).

The handset is equipped with hearing aid function as standard.

Dialog 4224 Operator8

Dialog 4224 Operator

Description

1

23

24

22

20

19

18

2

21

34

6

7

8

9

10

14

15

17

25

26

5

11

12

13

14

15

16

9Dialog 4224 Operator

Description

1Display

5x40 characters. See section “Display information” on page 14.

2On/Off

Switches the operator terminal on or off. Also used to deny more
calls to the terminal. See section “On/Off duty” on page 19.

Note: If all operator terminals are in OFF state the exchange
will be switched for Night Service.

3Meter

To mark an outgoing external line call for metering. See section
“Recall from a metered call” on page 55.

4Serial

Used when an external caller wants to talk to several people in
sequence. The call is automatically recalled to the terminal when
the internal party goes on hook. See section “Serial calls” on
page 56.

5Page

To access the paging capabilities. See sections “Paging unit” on
page 44 and “To paging unit” on page 80.

6Alarm

To acknowledge any system alarms. Key lamp flashes slowly at
alarms and shows steady light when the alarm is acknowledged.
See section “Alarm” on page 85.

7 Automatic answer

Automatic answer mode. Calls are automatically switched through,
in the received order, without having to press the answer/extend
key. Key lamp shows steady light when automatic answer is
activated. See section “Manual or automatic answer” on page 21.

8 Automatic extending

Automatic extend mode. Calls are automatically extended, after the
last entered digit, without having to press the answer/extend key.
Key lamp shows steady light when automatic answer is activated.
See section “Manual or automatic extending” on page 22.

9 Continuous ring

Continous ring mode. Incoming calls are signalled with repeated
ring signals. Key lamp shows steady light when continuous ring is
activated.

Dialog 4224 Operator10

10 Flash

To cause a time break on a connected external line. You can for
instance signal a toll operator or other exchanges.

11 Supervision Loop keys

Used to hold individual calls, to Camp On to a busy external line or
to assist in paging and conferencing. Key lamp flashes slowly when
the feature is activated and fast when a predetermined time for a
call put on hold is expired. See section “To put on hold using Loop

keys, Loop 1-4” on page 48.

12 Monitor loop

To monitor a call on hold. Press again to reconnect to the monitored
call, e.g. during call set-ups such as: paging, international calls,
long distance calls or person to person calls. Key lamp flashes
slowly when Monitoring is activated. See section “To p u t o n h old

using the Monitor loop key” on page 48.

13 Speech

To talk to both parties simultaneously. See sections “Announcing”
on page 49, “Call Metering” on page 53 and “Assistance” on
page 60.

The circumstances for the use of the Speech keys are:

• Manual start of ring signal.

• Implement the Call Splitting and Intrusion features.

• Ring an extension when it is in the reserved state.

• Announce a call to an extension.

• Check the connection to a busy extension.

Description

14 Clear left key / Clear right key

Clear left

To disconnect the source party and to clear the left side of the
display (centre row). Also used to retrieve last extended call or call
put on hold.

Clear right

To disconnect the destination party and to clear the right side of the
display (centre row). Also used to retrieve last extended call or call
put on hold.

11Dialog 4224 Operator

Description

15 Speech left key / Speech right key

Speech left

To talk to the source party.

Speech right

To talk to the destination party.

16 Microphone

Not used.

17 Answer/Extend

To answer and extend incoming line calls. The key is also used to
start automatic ring signal and to put a call on hold.

18 Headset key

To switch from handset to headset. The key lamp shows steady
light when calls are connected to the headset. See section
“Accessories” on page 88.

Note: Headset is optional.

19 Announce

To initiate extending with announcement or Camp On to busy
extension or external line.

20 Mute

During a call: To switch the microphone on or off.

In idle mode or when ringing: To switch off the ring signal.

21 Volume control

To change the volume.

22 Loudspeaker for ring signal

23 Handset

Supplied with hearing aid function as standard.

Please note: The handset may attract and retain small
metal objects in the earcap region.

Dialog 4224 Operator12

Description

24 Press to talk button

Located in the handset. Used in two ways:

Press and hold: Voice connection with connected party(ies).

Release: Disconnect from connected party(ies).

Note: The press to talk button can be locked or released
by pushing the small button forward or backward.

25 Pull-out leaf for personal telephone number list (optional)

See section “Accessories” on page 88.

26 Designation card

Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise
certified sales partner.

13Dialog 4224 Operator

Description

Display information

The display codes indicate which function the terminal is currently
performing. The display consist of 5x40 characters.

C = 00

I = 00

DIVERTED

EMERGENCY

INTERNAL

PRIVATE TRK

PUBLIC TRK

RECALL

REROUTED

1234

5
6
8

7
9

10

The top row (1-4)

The row shows the following:

1 Queue information

Common operator queue, two digits

Individual operator queue, two digits

2 Type of incoming call

Diverted call

Emergency call (internal)

Internal call

Call from a private network line

Call from a public line

Recall call

Rerouted call

11

METER

PAGING

SERIAL

3 Activated Metering, paging or Serial call

Metered call

Paging call

Serial call

Dialog 4224 Operator14

BLOCKED

EXG EMER.

NIGHT SERV.

OFF DUTY

abc

ABSENT

ANSWER

BLOCKED

BUSY

CONFER.

CONGEST.

C.WAITING

DATA EXT

DTMF-TONE

EXTENSION

FREE

FORWARD TO TRUNK

INCOMING

INTERCEPT

ISDN EXT

L.LOCKED

LOCAL

MEMBER

NO DIST

Description

4 Terminal or exchange status

Terminal is blocked

Exchange is in Emergency mode

Exchange is night switched

Terminal is in absent mode

The second row (5)

The row shows the following:

• The source (left side) shows details on the first connection, this
is usually an incoming call to be extended by the operator, but
also an outgoing call when initiated by the operator.

• The destination (right side) shows details on the second connection.
This is usually the extension an incoming call is connected to.

Line identity, TRK is default (changed by your system administrator)

Called party is absent

Call is answered

Called party or line is blocked

Called party is busy

Conference call

Congestion

Call Waiting

Data extension

Dialing-during speech mode

Voice exte ns ion

Called party is free

Called party has activated External Follow-me

Incoming call

Interception call

ISDN terminal

Line locked out

Local mode

Member in a conference

Do not disturb

15Dialog 4224 Operator

Description

NO RESP

OPERATOR

OUTGOING

RECALL

RESERVED

SPEECH

TEST

TRANSFER

TRK

UNAVAIL

VACANT

WAIT

<-

->

<-->

No response

Operator

Outgoing external line

Recall

Reserved

Speech mode

Tes t m o d e

Transfered call

External line

Unavailable number

Vacant number

Wait

The terminal is connected to the left side

The terminal is connected to the right side

The terminal is connected to both sides

The third row (6-7)

The row shows the following:

6 Party identity source side

1-19 digits Number (extension or operator)

9 digits External line data (external line)

7 Party identity destination side

1-19 digits Number (extension or operator)

Dialog 4224 Operator16

The fourth row (8-9)

The row shows the following:

8 Name identity source side and 9 destination side

1-19 charachters Name

The fifth row (10-11)

The row shows the following:

10 Dialed number, name and number for diverted extension,
metering pulses, absence information, etc.

Description

Note: The name is shown only if it is received from the
calling or called party.

Note: Name presentation will only be displayed if your
exchange is equipped with this function, and if the
extension or group has a named assigned.

1-19 characters,

Name and number for diverted extension

1-10 digits

1-19 digits Dialed number

ACCEPTED

C.WAIT PERMIT

CONGESTION

MISCALL

REJECTED

RESTRICTED

Accepted

Call Waiting is permitted

Congestion

Missed call. Dialed procedure has a wrong format

Rejected call

Restricted

17Dialog 4224 Operator

Description

15:25

3:25 AM

3:25 PM

ALARM:n

EXG SERV

NO ALARM

11 System time, alarm class or maintenance status

System time in 24 hours format

System time AM in 12 hours format

System time PM in 12 hours format

Alarm class, n=2, 3 or 4

Service is ongoing

No alarm in log

Dialog 4224 Operator18

Preparing the terminal

Preparing the terminal

On/Off duty

The terminal must be turned on to receive calls.

Note: As an option, calls to the individual operator number
can be received even if the terminal is turned off, if required
contact your system administrator.

OFF DUTY appears on the top row of the display if the terminal is

turned off.

NIGHT SERV appears on the top row of the display if the terminal is

in Night Service mode.

To turn the terminal on or switch it to Day Service:

=

Press.

(To turn the terminal off press the key again.)

If an incoming call is not answered within a predetermined time, the
terminal is automatically switched off.

19Dialog 4224 Operator

Preparing the terminal

Ring signal

The terminal uses different acoustic sounds to signal incoming
calls.

• One tone ringer, this signals an internal call to the terminal, used
for normal and heavy traffic.

• Two tones ringer, this signals an external call or a recall to the
terminal, used for normal and heavy traffic.

• Continuous tone ringer, this signals an emergency call, or a
normal call that is not answered within a predetermined time.

Note: The tone ringer level cannot be altered.

Normally the terminal signals just once. If you have to move around
within hearing distance from the terminal, you can set the terminal
in the continuous signal mode:

Ô

ÕÔ

Continuous
ring Press.

The key lamp is switched on, signaling that the terminal is in the
continuous signal mode.

To return to normal ringing:

Continuous
ring Press.

Dialog 4224 Operator20

Preparing the terminal

Manual or automatic answer

The terminal can be used in automatic or manual mode. In
automatic mode, calls are answered immediately without pressing
a key.

To activate automatic answer:

Ô

ÕÔ

Automatic
answer Press.

The key lamp is switched on, signaling that calls will be
automatically answered.

To return to manual answering:

Automatic
answer Press.

Note: If the terminal is programmed for automatic answer,
you do not need to press the answer/extend key in order to
answer calls.

21Dialog 4224 Operator

Preparing the terminal

Manual or automatic extending

Incoming calls can be extended automatically or manually,
automatically extended calls are transferred to extensions without
pressing a key.

To activate automatic extending:

Ô

ÕÔ

Automatic
extending Press.

The key lamp is switched on, signaling that calls will be
automatically extended.

To return to manual extending:

Automatic
extending Press.

In this user guide the operator features are described with the the
terminal programmed for manual extending.

Note: If the terminal is programmed for automatic
extending, you do not need to press the answer/extend key
in order to extend calls.

Choice of language (optional)

One of the following languages can be chosen to be used for the
display information on your terminal.

Digit 0–9 = the language code:

0 English 1 French 2 German 3 Spanish 4 Italian
5__________6 _________ 7 _________ 8 _________ 9 _________

Note: By default 5-9 are programmed for English. To be
changed locally to other languages.

To choose a new language:

*08* Dial.

( 0– 4) # Enter the language code and press.

Dialog 4224 Operator22

Preparing the terminal

Handset and headset volume

Use the Volume keys to change the volume of the handset or
headset during a call.

ì Press to change the volume.

The volume level is stored.

For people with impaired hearing, the handset hearing volume level
can be extra amplified. To change the level:

ê

*5 Press simultaneously for at least 1 sec.

A tone signal is heard, and the display shows

Ò < Speech Press to set or reset the volume level.

Key lamp on indicates amplified volume level. Key lamp off
indicates default volume.

# Press to finish setting.

When extra amplification has been selected, the Line 1 key lamp
turns off.

Note: A level change also effects a headset connected to
the headset outlet.

Setting Mode.

23Dialog 4224 Operator

Preparing the terminal

Melody ringing

If you want to replace the ring signal with personal melodies when
your phone rings, you can program one melody to signal an internal
call, and another melody to signal a Recall call.

ê

*7 Press and hold simultaneously to enter melody mode.

Melody Mode

.

If there is a stored and activated melody for internal calls
(< Speech) or Recall calls (Flash), the corresponding key lamp is
switched on.

In melody mode you can:

• Program new melodies

• Edit or delete stored melodies

• Activate or deactivate stored melodies

# Press to exit melody mode.

Note: If you do not press any key within 30 seconds,
melody mode is automatically cancelled.

Dialog 4224 Operator24

Program a new melody, edit or delete a current melody

Ô Alarm Press.

Program Melody

.

Press the key for the requested type of call:

If there is a current melody, the melody is played and the last 19
notes or signs are displayed.

Ò < Speech Press for internal calls,

or

Ô Flash press for Recall calls.

To edit the current melody:

Preparing the terminal

ì Press to move the cursor to the right of the position to be

edited.

Keep pressed to go to the beginning or to the end.

ê

Press to erase the note to the left of the cursor.

Keep pressed to erase all the notes.

To enter a new melody or new notes, see section “To e n t e r n o te s ”
on page 27.

To store the current melody:

ÑÒ < Speech Press for internal calls,

or

ÖÔ Flash press for Recall calls.

ÕÔ Alarm Press.

The current melody is stored.

Note: The melody is not activated, see section “Activate or

deactivate a stored melody” on page 26.

25Dialog 4224 Operator

Preparing the terminal

To delete the current melody:

ê

Press and hold until no notes are displayed.

ÑÒ < Speech Press for internal calls,

or

ÖÔ Flash press for Recall calls.

ÕÔ Alarm Press.

Activate or deactivate a stored melody

A stored melody has to be activated in melody mode to be heard
when you get an incoming call.

To activate (in melody mode):

ÑÒ < Speech Press for internal calls,

or

ÖÔ Flash press for Recall calls.

The corresponding key lamp is switched on:

< Speech key = Internal calls

Flash key = Recall calls

Note: If you want to return to an ordinary ring signal but
keep the melody stored, just press the key for the requested
type of call again. When the key lamp is off the stored
melody is deactivated.

# Press to exit melody mode.

Dialog 4224 Operator26

Preparing the terminal

To ente r n o t e s

In melody mode, the key pad is used to enter notes, pauses, etc. A
maximum of 40 notes can be programmed for incoming calls, and
20 notes for recalls.

This is how the keys are used:

Press to insert notes (1–9).

Note: A long press gives a long tone (displayed by a capital

letter), +c and +d means the higher octave.

* Press to insert a short pause (p).

Hold to get a long pause (P). Repeat to get a longer pause (pp...p).

0 Press to get a higher octave for the inserted note.

A + is shown in front of the note to indicate the higher octave.

Example: 30 to get +e

# Press to increase or decrease the pitch for the inserted note.

Press once for sharp pitch, twice for flat pitch and three times to
get the normal pitch.

ì Press to move the cursor to the left or to the right.

Keep pressed to go to the beginning or to the end.

Á Press to listen to the entered notes.
ê

Press to erase the note to the left of the cursor.

Keep pressed to erase all the notes.

Melody example:

James Bond theme programmed for internal calls:

C d d D D pp C C C C #d #d #D #D pp D D D ##A G pppp G F G

Enter the notes.

Grey digit = Long press.

Note: The
the note, but is displayed before the note.

# key (to get a sharp or flat tone) is pressed after

27Dialog 4224 Operator

Preparing the terminal

When the first 19 positions are entered, the display shows (only last
entered 19 positions can be shown):

Program Intern

.

When all the notes are entered, the display shows (only last entered
19 positions are shown):

Program Callback

.

Note: The flat A (
show both the note b and the flat sign.

<CpFpGp+dP+cp#aapgfP

<GpGpgab+CbpaA

##A) is shown as bA, i.e. b is used to

Display contrast

You can adjust the display contrast level.

ê

*5 Press and hold simultaneously until a ring signal is heard.

The display shows

Setting Mode.

ÕÔ Alarm Press.

ì Press repeatedly to adjust the contrast.

# Press to save and exit.

Note: To exit the menu without saving the changes, press

# before you press any of the adjustment keys.

Dialog 4224 Operator28

Display backlight

You can adjust the display backlight level.

Preparing the terminal

ê

Ô

*5 Press and hold simultaneously until a ring signal is heard.

The display shows

Automatic
answer Press.

Setting Mode.

ì Press repeatedly to adjust the backlight level.

# Press to save and exit.

Note: To exit the menu without saving the changes, press

# before you press any of the adjustment keys.

29Dialog 4224 Operator

Incoming Calls

Incoming Calls

Normal incoming calls

The terminal rings to signal an incoming call. The display shows the
number of calls waiting in the common and personal queues, type
of incoming call, the external line data or the number and name of
the calling extension.

Display examples:

Incoming external call

C= 1 I= 0 PUBLIC TRK
TRK INCOMING
010003012

ê

15:25

.

Incoming internal call

C= 1 I= 0 INTERNAL
EXTENSION INCOMING
206
BOB BURNES
15:25

.

Press to answer the call.

< Speech key lamp is switched on and you are connected to the
calling party.

Dialog 4224 Operator30

Rerouted calls

If a call fails to reach the designated location it is rerouted to the
terminal. The terminal rings and the display shows that the call is
rerouted and the reason for rerouting:

Display example:

Dialed extension is busy

C= 1 I= 0 INTERNAL
EXTENSION BUSY
206
BOB BURNES
15:25

.

BUSY Dialed extension is busy.

CONGEST. Resource congestion is encountered.

BLOCKED Dialed extension is blocked.

VACANT Dialed number is vacant or the number is incomplete.

Incoming Calls

ê

Press to answer the call.

< Speech key lamp is switched on and you are connected to the
calling party.

Correct if possible, and inform the caller.

31Dialog 4224 Operator

Incoming Calls

An extension calls the terminal

An extension can contact the terminal using one of two methods,

dialing a common operator number or dialing an individual operator
number.

Display example:

The common operator number (9) is dialed

C= 1 I= 0 INTERNAL
EXTENSION INCOMING
206
BOB BURNES
9 15:25

.

Notes:

If the calling party is an ISDN terminal
on the display in place of

If the caller has dialed your individual operator number, this
number is shown instead of the common number.

EXTENSION.

ISDN EXT appears

ê

Press to answer the call.

< Speech key lamp is switched on and you are connected to the
calling party.

Dialog 4224 Operator32

Incoming Calls

An operator calls the terminal

When an operator dials the common operator number, the display
shows:

Display example:

The common operator number (9) is dialed.

C= 1 I= 0 INTERNAL
OPERATOR INCOMING
202
MARY WATERS
9 15:25

Note: If the operator has dialed your individual operator
number, this number is shown instead of the common
number.

ê

Press to answer the call.

< Speech key lamp is switched on and you are connected to the
calling party.

Inquiry

When an extension contacts the operator with an external call put
on hold, proceed in the same manner as section “An extension

calls the terminal” on page 32.

To reconnect the extension to the external line:

Ò < Clear Press.

The terminal is cleared.

To connect the terminal to the external call:

Ask the extension to replace the handset.

When the extension replaces the handset you are automatically
connected to the caller. The display shows
external line data.

TRK, TRANSFER and the

33Dialog 4224 Operator

Incoming Calls

Emergency calls

An emergency call from an extension is signalled by a continuous
ring signal.

Display example:

Incoming emergency call.

C= 1 I= 0 INTERNAL
EMERGENCY INCOMING
207
DAVID GILMOUR
250 15:25

Note: If the emergency call is from a tie line, the display
shows

PRIVATE TRK instead.

ê

ê

Press to answer the call.

< Speech key lamp is switched on and you are connected to the
calling party.

Diverted calls

When a caller is diverted to your terminal.

Display example:

Incoming external call to extension 207.

C= 1 I= 0 DIVERTED
TRK FORWARD
010003012

DAVID GILMOUR 207 15:25

Note: If the call is from an extension, the display shows

EXTENSION and the extension´s name and number instead.

Press to answer the call.

< Speech key lamp is switched on and you are connected to the
calling party.

Dialog 4224 Operator34

Incoming Calls

Absence information (Message Diversion)

Absence information for an extension can be activated either from
the operator terminal or at the telephone. When a called extension
has activated an absence information and the call is diverted to the
terminal, a single tone is heard.

Display examples:

Diverted external call to extension 206.

C= 1 I= 0 PUBLIC TRK
TRK FORWARD EXTENSION
010003012 206
BOB BURNES
MEETING 1600 15:25

Diverted internal call to extension 206.

C= 1 I= 0 DOVERTED
EXTENSION FORWARD EXTENSION
207 206
DAVID GILMORE BOB BURNES
MEETING 1600 15:25

ê

Press to answer the call.

< Speech key lamp is switched on and you are connected to the
calling party.

Give the information to the caller.

Ò < Clear Press.

The terminal is cleared.

Note: The activated absence information can be bypassed,
see section “Bypassing” on page 46.

35Dialog 4224 Operator

Extending

Extending

This chapter describes how to extend calls to extensions,
operators, paging units and external lines.

Free extension

To transfer a call displayed on the left side to an extension.

z Dial the extension number.

The right side of the display shows
called extension’s number and name.

ê

Press to extend the call.

The call is extended and the terminal is cleared.

Note: If the terminal is set to automatic extending mode,
the call is automatically extended after the last digit of the
extension number is dialed and the terminal is cleared.

EXTENSION FREE and the

Dialog 4224 Operator36

Extending

Announce call

If you want to announce the call before extending (the terminal
must be in manual extending mode).

z Dial the extension number.

Speech >

Ò Press.

ê

Ò < Clear Press.

The right side of the display shows
extension’s number and name.

Speech > key lamp is switched on and the terminal rings the
extension.

Note: If the called extension is in a private network, there is
no need to press the Speech > key to call, as it is done
automatically.

When the called party answers,

Announce the call.

Note: System dependent, the calling party can listen to the

announcement.

Press to extend the call.

The call is extended and the terminal is cleared.

Retrieve a call

It is possible to retrieve an extended call before it has been
answered, e.g. if you dialed a wrong number.

You can also press the Clear > key. The display shows the data of
the extended call.

EXTENSION and the called

ANSWER is shown.

Clear >

To correct the number:

Ò Press.

Proceed to extend the call as normal.

37Dialog 4224 Operator

Extending

Busy extension

If BUSY is shown the extension is busy, inform the caller and ask if
he/she wants to hold or call later.

If the caller wants to hold:

ê

Press to extend the call.

The call is extended and camped on to the busy extension. The
terminal is cleared.

If the caller wants to call later:

Ò < Clear Press.

Clear >

Clear >

Ò Press.

The call is disconnected and the terminal is cleared.

If the caller wants to be connected to another extension:

Ò Press.

z Dial the extension number.

Proceed to extend the call as normal.

If the busy extension has a previous call camped on
and RESTRICTED are shown:

However, if your system is programmed that way, it might be
possible to have several calls camped on to the same extension
(1 - 9).

You can put the call on hold, see section “On hold” on page 47.

C. WAITING

Dialog 4224 Operator38

Extending

Barred extension

When an extension is barred from receiving direct indialed calls
from the public network, it is rerouted to you.

Display example:

C= 1 I= 0 REROUTED
TRK INTERCEPT<- EXTENSION
010003012 206
BOB BURNES
RESTRICTED 15:25

Inform the caller that the requested extension is barred for
direct indialing.

If the caller wants you to extend the call to the required extension:

Clear >

Clear >

Òz Press and dial the extension number.

Òz Press and dial the extension number.

Speech >

Ò Press.

Ò < Speech Press.

Ò < Clear Press.

Clear >

Ò Press.

Extend the call in the usual manner.

If the called party is restricted to receive external calls at all you can
pass on a message to the extension:

Extension is free.

The terminal rings the extension. When the extension answers
(

ANSWER is shown) you can pass on the message.

Inform the calling external party of the reply.

To terminate the calls:

The calls are disconnected and the terminal is cleared.

39Dialog 4224 Operator

Extending

Vacant number

When a vacant extension number is given to you by the calling
party,

Inform the caller about the situation.

Ò < Clear Press.

VACANT is shown.

Clear >

Ò Press.

The calls are disconnected and the terminal is cleared.

Absence information (activated Message Diversion)

When an external party wishes to speak to an extension with an
activated absence information.

z Dial the extension number.

The terminal shows the absence reason, and if entered, the time/
date of return.

Give the information to the caller.

Ò < Clear Press.

Clear >

Ò Press.

The calls are disconnected and the terminal is cleared.

Note: The activated absence information can be bypassed,
see section “Bypassing” on page 46.

Dialog 4224 Operator40

Diverted extension

When you extend a call to a diverted internal extension.

Extending

z Dial the extension number.

The right side of the display shows the answering position (divertee)
and the bottom row shows the dialed number.

Display example:

C= 1 I= 0 PUBLIC TRK
TRK INCOMING EXTENSION FREE
010003012 206
BOB BURNES
DAVID GILMOUR 207 15:25

ê

Press to extend the call.

The call is extended and the terminal is cleared.

External Follow-me

When you extend a call to an internal extension that has activated
an External Follow-me, i.e. ordered a transfer of incoming calls to
an external phone number.

z Dial the extension number.

The display momentarily shows
> key is switched on, the right side of the display shows line data,
etc., and the bottom row shows the dialed name and number.

FORWARD TO TRUNK. The Speech

ê

Display example:

C= 1 I= 0 PUBLIC TRK
TRK INCOMING TRK OUTGOING
010003012 010002005

DAVID GILMOUR 207 15:25

Press to extend the call.

The call is extended and the terminal is cleared.

41Dialog 4224 Operator

Extending

Personal Number

When you extend a call to an extension that has activated a
Personal Number profile.

Note: At automatic extending, or when you extend before
sending a ring signal towards the extension, the terminal
gives normal information.

If you want to send a ring signal before extending:

z Dial the extension number.

Note: Manual ringing is not possible to use against an
extension with a cordless phone, an IP phone, an ISDN
terminal or Mobile Extension.

Speech >

Ò Press to send ring signal.

Display example:

C= 1 I= 0 PUBLIC TRK
TRK INCOMING EXTENSION FREE
010003012 206
BOB BURNES
DAVID GILMOUR 207 15:25

Note: If the answering position number is the same as the
dialed number, the number is shown both as the dialed
number and the answering number.

ê

Press to extend the call.

The call is extended and the terminal is cleared.

Dialog 4224 Operator42

Operators and groups

To extend a call to another operator or group in your own exchange
or private network.

Operators

z Dial the extension number.

Display example:

C= 1 I= 0 PUBLIC TRK
TRK INCOMING ->OPERATOR FREE
010003012 202
MARY WATERS
15:25

Extending

ê

Press to extend the call.

The call is extended and the terminal is cleared.

Groups

To extend a call to a group number:

z Dial the group number.

The right side of the display shows who is answering and the 5th
row shows the group name and number.

Display example:

C= 1 I= 0 PUBLIC TRK
TRK INCOMING EXTENSION FREE
010003012 206
BOB BURNES
MARKET GROUP 207 15:25

ê

Press to extend the call.

The call is extended and the terminal is cleared.

Note: If the whole group is busy the call can still be
extended. The call is put on hold and will ring the first
extension that becomes free.

43Dialog 4224 Operator

Extending

Paging unit

Calls can be extended to a paging unit.

z Dial the extension number.

^
ê

^

Press to activate the paging facility.

The display shows

Press to extend the call.

The call is extended and the terminal is cleared.

Note: The paging will start automatically if you extend a call
to an extension which has an activated Diversion to a
paging unit.

Normally you will not be involved in the answering procedure. Only
if there is no answer you will be recalled after a predetermined time.

If the called person cannot be paged,

If the called extension is busy you can Camp On announcing:

Press to activate the paging facility.

The display shows

PAGING on the first row.

PAGING on the first row.

Á Press to activate call announcing.
ê

Press to extend the call.

The call is camped on via the paging unit and the terminal is
cleared.

RESTRICTED is shown.

Dialog 4224 Operator44

Message paging

The paging unit can be equipped to permit message paging. The
messages are transmitted as predetermined digit codes containing
a maximum of ten digits. The message is shown on the display of
the paging receiver.

*81* Dial.

z* Dial pagee’s extension number and press.

z Dial the message code (1-10 digits).

# Press.

The terminal is cleared.

External line

This could be a call to another exchange within the private network
or to the public network.

Extending

z Dial the code to get a line (for the line you wish to access and

the external number.

ê

The display shows
dialed number.

Press to extend the call.

The call is extended and the terminal is cleared.

TRK OUTGOING, line data and momentarily the

45Dialog 4224 Operator

Extending

Bypassing

Diverted extension

When you have called a diverted extension (the right side of the
display shows the answering position and the bottom row shows
the dialed number).

Clear >

Speech >

Speech >

Speech >

Ò Press.

*60* Dial.

z Dial the extension number.

# Press to activate Bypassing.

Ò Press.

If the diverted extension accepts the call:

ê

Press to extend the call.

Absence information

When you have called an extension and recieve absence
information.

Ò Press.

The extension is called once again but this time there is no
abscence information.

Ò Press.

If the diverted extension accepts the call:

ê

Press to extend the call.

Dialog 4224 Operator46

Service Features

Service Features

On hold

Putting an ongoing call temporarily on hold leaves the terminal free
to perform other actions. The call is time supervised, which means
that you are recalled if the call is not retrieved within a certain time
period.

The call being put on hold must be in voice connection with the
terminal, i.e. either
of the display must be in idle mode.

To put a call on hold:

<- or -> must be displayed and the other side

ê

Press to extend the call.

To retrieve the last call put on hold, the terminal must be in idle
mode.

Ò < Clear Press.

You can also press the Clear > key. The call is retrieved.

For a retrieved call the display shows
type of call,
line data.

Note: If you have extended calls after a call was put on
hold, and any of these calls have not been answered, the
last extended call will be retrieved.

RECALL and depending on

EXTENSION or TRK with the relevant number, name or

47Dialog 4224 Operator

Service Features

Loop 2

Loop 2

To put on hold using Loop keys, Loop 1-4

An alternative method to put a call on hold is by using a Loop key.

To put the call on hold:

Ô Press a free Loop key.

The corresponding Loop key lamp flashes and the terminal is
cleared.

To re t r i e v e t h e c a l l :

ÖÔ Press the relevant Loop key.

The lamp extinguishes and you have voice connection with the
party that was put on hold.

The display shows

EXTENSION or TRK with the relevant number, name or line data.

To put on hold using the Monitor loop key

Calls can also be put on hold using the Monitor loop key. This
method allows the operator to listen to the party that was put on
hold. The call is not time supervised and does not recall.

RECALL and depending on type of call,

Monitor

loop

Monitor
loop

Note: The Monitor loop key cannot be applied to a
conference call.

Ô Press to put the call on hold.

The lamp lights and flashes slowly.

The terminal is cleared and a one way listening path is established
to allow you to monitor the party that is put on hold.

ÖÔ Press to retrieve the call on hold.

The display shows

EXTENSION or TRK with the relevant number, name or line data.

RECALL and depending on type of call,

Dialog 4224 Operator48

Service Features

Announcing

When you receive a call for an extension that needs to be
announced before extending follow these procedures (the terminal
must be in manual extending mode).

The extension is free

Speech >

z Dial the extension number.

The right side of the display shows
extension’s number and name.

Ò Press.

ê

When the called party answers,

Note: If the extension called is in your own private network
there is no need to press the Speech > key to call as it is
done automatically.

Announce the call.

Note: If you want to speak to both parties simultanoeusly,

press the < Speech > key before extending.

Press to extend the call.

The call is extended and the terminal is cleared.

The extension is busy

If you are announcing a call to a busy extension and Call Waiting is
permitted.

The display shows

If the caller wishes to wait:

BUSY and C.WAIT PERMIT

ANSWER is shown.

Á Press to activate call announcing.

EXTENSION and the called

ê

Press to Camp On the call.

The call is camped on to the extension with announcing, the
terminal is cleared. When the extension becomes free you will be
recalled.

49Dialog 4224 Operator

Service Features

Display example:

C= 1 I= 0 RECALL
TRK RECALL EXTENSION RESERVED
010003012 206
BOB BURNES
15:25

Speech >

< Speech >

ê

Press.

Voice connection with the party that was put on hold.

Ò Press.

The terminal rings the extension. When the called party answers,

ANSWER is shown.

Announce the call.

Ô Press.

Voice connection with the caller and the extension.

ê

Press to extend the call.

The call is extended and the terminal is cleared.

Dialog 4224 Operator50

Service Features

Recall

A recall is a:

• Call put on hold by the answer/extend key.

• Call put on hold by a Loop key.

• Call extended to a free extension which does not answer.

• Call extended to a busy extension.

The calls are time supervised. When the call is not retrieved or
answered within a predetermined time (changeable by the your
system administrator), the call will be returned to the terminal.

Calls put on hold by the answer/extend key or by a Loop
key

The terminal rings (if put on hold by a Loop key, the corresponding
key flashes).

Display example:

C= 1 I= 0 RECALL
TRK RECALL
010003012

ê

15:25

If the recall is from an extension,
shown instead of

Press to answer the call.

TRK and line data.

EXTENSION, number and name is

51Dialog 4224 Operator

Service Features

No answer or busy extension

The terminal rings.

Display example:

C= 1 I= 0 RECALL
TRK RECALL EXTENSION BUSY
010003012 206
BOB BURNES
15:25

ê

ê

If the recall is from an extension,
shown instead of

FREE is shown instead of BUSY.

Press to answer the call.

If the extension answers:

A warning tone is heard,
connection with both parties.

Press to extend the call.

The call is extended and the terminal is cleared.

TRK and line data. If the called extension is free,

EXTENSION, number and name is

ANSWER is displayed and you have voice

Dialog 4224 Operator52

Call Metering

An extension can request an external line with Call Metering. Using
the following methods, the operator can provide the requested
service:

Note: The first two alternatives are not possible to use
against an extension with a cordless phone, an IP phone,
an ISDN terminal or Mobile Extension.

Calling extension first

This method stops the extension from receiving or making other
calls whilst you are preparing the requested metered call.

Ask the extension to hang up.

z Dial the extension number.

Service Features

&

Press.

z Dial the external number.

Ask the called party to hold the line.

Ò < Speech Press and announce the call.

You are reconnected to the extension.

< Speech >

Ô Press to talk to both parties.
ê

Press to extend the call.

The call is extended and the terminal is cleared.

53Dialog 4224 Operator

Service Features

Calling external party first

Ask the extension to hang up.

Speech >

<Speech>

<Speech>

&

Press.

z Make an external call in the usual manner.

Ask the called party to hold the line.

z Call the extension.

Ò Press.

Announce the call when the extension answers.

Ô Press to talk to both parties.
ê

&

Press to extend the call.

The call is extended and the terminal is cleared.

Extension is waiting with the handset off

Press.

z Dial the external number.

Inform the called party that you have a caller for them.

Ô Press to talk to both parties.
ê

Announce the call.

Press to extend the call.

The call is extended and the terminal is cleared.

Dialog 4224 Operator54

Service Features

Dial tone ordering

An extension calls the terminal and requests an external metered
line.

Ask the caller to hold the line.

&

Press.

z Dial the code to get an external line.

Dial tone.

ê

ê
&

Press to extend the call.

The line is extended and the terminal is cleared.

Recall from a metered call

All metered calls are recalled to the operator on completion so the
operator can read the meter.

Display example:

C= 1 I= 0 RECALL METER
EXTENSION
206
BOB BURNES
76 15:25

Press.

Note the number of pulses and the extension number/name.

Press.

The last display row changes to show the external number.

Note the external number.

Ò < Clear Press.

The call metered is zeroed and the terminal is cleared.

Note: External numbers with a maximum of 20 digits can
be read. If you press the meter key once again, the display
switches to shows the number of metered pulses again.

55Dialog 4224 Operator

Service Features

Serial calls

A Serial call allows a caller to speak to several extension within the
exchange without having to call back. After each conversation is
terminated the caller is redirected to the terminal. The operator
dials the next extension and extends the next call.

Note: If you need to be absent marked after a Serial call has
been ordered, the function ‘Diversion of recall’ must be
activated, see section “Recalls diverted to another terminal”

on page 57.

When the incoming external call requests a Serial call:

Instruct the caller to hold after each finished conversation.

Ê

Press.

z Dial the extension number.

Proceed in the same manner as section “Extending” on page 36.

Each time a conversation is finished the caller is recalled to the
terminal. Display example:

C= 1 I= 0 RECALL SERIAL
TRK RECALL
010003012

15:25

ê

Press to answer and ask which extension he/she requires
next.

z Dial the next number and extend.

When the last conversation is completed:

ê
Ê

Press to connect to the caller.

Press to cancel the serial call function.

Ò < Clear Press.

The call is disconnected and the terminal is cleared.

Dialog 4224 Operator56

Recalls diverted to another terminal

If you need to leave the terminal unattended e.g. during a Serial call
you must ensure that all calls are redirected to another operator.

To order Diversion of recalls:

*21*z Dial and enter the individual operator number.

# Press.

Service Features

=
=

Note: U.K., dial

Press to activate.

The display shows

To cancel the Diversion of recalls:

Press.

Note: You can also dial

(U.K.:

# 2 #).

Dialing during a connected call

When calling interactive teleservices, e.g. telephone banks, you
need to use Dual Tone Multi Frequency (DTMF) signals. If your
exchange is not already programmed to automatically convert your
entered digits into DTMF signals, you need to activate the function
during the call.

* 2 * No. #

OFF DUTY on the top row.

ÓÒ < Speech Press during the call.

The display shows
DTMF mode.

DTMF-TONE, informing that you have entered

z Dial the requested digits.

ÓÒ < Speech Press to end DTMF mode.

# 2 1 # to cancel the Diversion

Ò < Clear Press to terminate.

The terminal is cleared and the call is disconnected.

57Dialog 4224 Operator

Service Features

Intrusion and Forced release

For urgent calls you can use the Intrusion function to enter busy
extensions and, if accepted, disconnect him/her to extend the new
call.

An incoming urgent call is connected to the terminal.

z Dial the extension number.

The display shows
extension is busy or busy with a call camped on.

Speech >

Speech > ÓÒ Press.

Ò Press to intrude on the conversation.

The Intrusion tone is heard and you are connected to the ongoing
conversation.

Inform the called party about the urgent call.

If the extension agrees to accept the new call

The required connection is kept, the other extension is
disconnected.

ê

Press to connect the call.

The urgent call is connected to the extension, the terminal is
cleared.

If the extension wishes to finish the ongoing
conversation first

Ò < Speech Press.

You are connected to the urgent caller.

Inform the caller that you will extend the call as soon as the
extension is free.

BUSY or C.WAITING indicating that the

ê

Press to Camp On the call.

The caller is camped on to the extension and the terminal is
cleared.

Dialog 4224 Operator58

Service Features

If the extensions class of service does not permit
Intrusion

The bottom row shows RESTRICTED, signaling that Intrusion is not
permitted on this extension.

Ò < Speech Press.

You are connected to the urgent caller.

Inform the caller that you are unable to intrude and that they
will have to wait until the extension is free.

ê

Press to Camp On the call.

The caller is camped on to the extension and the terminal is
cleared.

Call Splitting

When two parties are connected to the terminal (internal or
external), Call Splitting allows you to converse privately with either
party.

Ò < Speech Press to speak to the left party only.

Voice connection with the left party.

or.

Speech >

Ò Press to speak to the right party only.

Voice connection with the right party.

59Dialog 4224 Operator

Assistance

Assistance

If an extension cannot or is not allowed to perform a task, it can
contact an operator to request assistance.

Note: Depending on the type of exchange, some of the
features described in this section may be optional.

Making calls

Using the following methods, the operator can assist with making
calls:

• Calling the extension first

• Calling the external/other party first

• Requesting the extension to wait for the call with the handset off

• Providing a dial tone (Dial tone ordering)

Note: The first two alternatives cannot be used against an
extension with a cordless phone, an IP phone, an ISDN
terminal or Mobile Extension.

Dialog 4224 Operator60

Calling the extension first

The extension hangs up after phoning the operator to request
assistance. This method of assistance prevents the extension from
making or receiving any calls.

z Dial the extension number and the requested number.

Assistance

Speech >

Ò Press (if the requested number is an internal number).

Inform the called party and ask to hold.

Ò < Speech Press.

Announce the call.

ê

Press to extend the call.

The call is extended and the terminal is cleared.

Calling the external/other party first

This allows the extension to initiate or receive calls while the
operator contacts the other party.

z Dial the number of the other party.

Inform the called party and ask to hold.

z Dial the extension number.

Speech >

Ò Press.

The terminal rings the extension.

Announce the call when the extension answers.

ê

Press to extend the call.

The call is extended and the terminal is cleared.

61Dialog 4224 Operator

Assistance

Extension is waiting with handset off

z Dial the number of the other party.

Ask the called party to hold.

<Speech>

Ô Press to talk to both parties.

Announce the call.

ê

Press to extend the call.

The call is extended and the terminal is cleared.

Dial tone ordering

The calling party requests an external line.

Ask the caller to hold.

z Dial the route access code for an external line.

Dial tone.

ê

Press to extend the line.

The line is extended to the extension allowing the caller to make the
external call, the terminal is cleared.

Dialog 4224 Operator62

Assistance

Conference calls

A conference call can be established with a maximum of
8 members, you can either lead the Conference or be a member.

Conference leader/initiator

To initiate a Conference (terminal is in idle mode on both sides):

*3# Dial.

z Dial the extension number.

Speech >

Ò Press.
ê

Ò < Clear Press.

The display shows

To add a member to the Conference:

The terminal rings the extension, inform the extension that a
conference call is starting.

Press.

The number of conference members is displayed to the left on the
3rd row.

Repeat the procedure to add more conference members.

To disconnect from an established Conference:

The terminal is cleared.

Note: When the maximum number of participants is
reached, you are automatically disconnected from the
Conference.

CONFER. and FREE.

63Dialog 4224 Operator

Assistance

Conference member

An extension can include an operator in a Conference they have
initiated.

Note: As a conference member you do not have access to
any operator functions.

ê

Press.

You are connected to the calling party. The caller informs you that
you are connected to a Conference.

Ò < Clear Press to terminate.

You are disconnected from the Conference and the terminal is
cleared.

Group Hunting

You can help group members to leave and join a group.

To leave the group:

*21*z Dial and enter the extension number.

# Press.

Note: U.K., dial

To re-enter the group:

* 2 # No. #

#21*z Dial and enter the extension number.

# Press.

Note: U.K., dial

# 2 * No. #

Dialog 4224 Operator64

Programming individual Speed Dialing numbers

You can assist extensions to program Individual Speed Dialing
numbers to digit keys 0-9 on the phone key pad. The number to be
programmed may consist of a maximum of 20 digits.

Note: The extension must have access to this function.

To program or alter a number:

*51* Dial.

z* Dial the extension number and press.

( 0– 9) * Dial selected digit and press.

Assistance

Note: Finland, dial (

1-9) *

z# Dial the complete number and press.

To erase a specific number:

#51* Dial.

z* Dial the extension number and press.

( 0– 9) # Dial selected digit and press.

Note: Finland, dial (

To erase all numbers:

1-9) #

#51* Dial.

z# Dial the extension number and press.

65Dialog 4224 Operator

Assistance

Authorisation code

You can lock/unlock an extension using the individual authorisation
code.

To lock an extension:

*76* Dial.

z# Dial the extension number and press.

To unlock an extension:

#76* Dial.

z* Dial the extension number and press.

z# Dial the individual authorisation code and press.

Contact your system administrator regarding the authorisation
code.

Dialog 4224 Operator66

Diversion

You can assist an extension to divert calls to a predetermined
position specified by your system administrator.

Note: The extension must have access to this function.

Direct Diversion when a call is extended to the extension

Activate:

*21* Dial.

z# Dial the extension number and press.

Assistance

Note: U.K., dial

Cancel:

* 2 * No. #

#21* Dial.

z# Dial the extension number and press.

Note: U.K., dial

Diversion when the extension does not answer

Activate:

# 2 * No. #

*211* Dial.

z# Dial the extension number and press.

Cancel:

#211* Dial.

z# Dial the extension number and press.

67Dialog 4224 Operator

Assistance

Diversion when the extension is busy

Activate:

*212* Dial.

z# Dial the extension number and press.

Cancel:

#212* Dial.

z# Dial the extension number and press.

Individual Follow-me

Assist an extension to divert calls to an alternative extension
number.

Note: The extension must have access to this function.

Activate:

*21* Dial.

z* Dial the extension number and press.

Note: U.K., dial

* 2 * No. #

z# Dial the new number and press.

Cancel:

#21* Dial.

z# Dial the extension number and press.

Note: U.K., dial

# 2 * No. #

Dialog 4224 Operator68

External Follow-me

You can assist an extension to divert calls to an external number.

Note: The extension must have access to this function.

Activate:

*22* Dial.

z# Dial the extension number and press.
z# Dial the code to get a line/external number and press.

Cancel:

#22* Dial.

z# Dial the extension number and press.

Assistance

Follow-me to paging unit

You can assist an extension to divert calls to a paging unit.

Activate:

*218* Dial.

z# Dial the extension number and press.

Cancel:

#218* Dial.

z# Dial the extension number and press.

69Dialog 4224 Operator

Assistance

Absence information (Message Diversion)

You can assist an extension to divert calls into an absence
message. The Diversion reason is a predefined one digit code.
Time of return is written as four digits, HHMM (time of day) MMDD
(Date).

Activate:

*230* Dial.

z* Dial the extension number and press.

( 0– 9) * Enter the reason code and press.

Contact your system administrator regarding the valid reason
codes.

z# Dial time or date (HHMM or MMDD) of return and press.

Note: The order in which the date is stated is system
dependent.

If no time or date is required:

*230* Dial.

z* Dial the extension number and press.

( 0– 9) # Enter the reason code and press.

Contact your system administrator regarding the valid reason
codes.

Cancel:

#230* Dial.

z# Dial the extension number and press.

Dialog 4224 Operator70

Data traffic

Call to a data extension that is free:

z Dial the data extension number.

Ò < Speech Press to call the extension.

When the called party answers:

Assistance

z Dial the data extension number again.

ê

The display shows

Press to extend the call.

The call is extended and the terminal is cleared.

If the data extension is in test mode:

The display shows
possible to make a connection.

If the data extension is in local mode:

The display shows
possible to make a connection.

If you cannot make a connection:

DATA EXT (and FREE if the extension is free).

DATA EXT and TEST, informing you that it is not

DATA EXT and LOCAL, informing that it is not

Ò < Clear Press to clear the terminal.

71Dialog 4224 Operator

Assistance

Personal Number

As an operator, you can activate, change or deactivate this function
for a selected extension.

When an extension has activated a Personal Number search
profile, incoming calls are transferred to internal or external phones
or back-up services (i.e. voice mail or operator) in the decided
order to find the called person.

Depending on the functionality of your exchange, the extension can
have either one individual search profile or choose between five
individual search profiles.

The search profiles are programmed or modified by your system
administrator.

Activate:

*10* Dial.

z* Dial the extension number and press.

If a special search profile is required:

( 1– 5) Press the search profile digit.

Note: If a search profile digit is not entered, the default list

is activated.

# Press.

Personal Number is activated.

Cancel:

#10* Dial.

z# Dial the extension number and press.

Personal Number is deactivated.

Dialog 4224 Operator72

Free Seating

You can assist a user with the log off procedure. (The log on
procedure must be done by the user from the phone to be used.)

To log off:

#11* Dial.

Assistance

z# Dial the extension number and press.

The user is logged off from the used phone.

General Deactivation

You can cancel the following facilities on behalf of an extension by
dialing a General Deactivation command:

• Callback

• Diversion direct

• Diversion when the extension is busy

• Diversion when the extension does not answer

• Do not disturb

•Flexible Night Service

• Follow-me (internal, external)

• Manual Message Waiting

• Absence information (Message Diversion)

#001* Dial.

z# Dial the extension number and press.

The General Deactivation is done.

73Dialog 4224 Operator

Outgoing Calls

Outgoing Calls

Via any external line

Note: The terminal must be in idle mode with no party on
the left side of the display.

z Dial the code to get an external line and the number.

Display example:

C= 1 I= 0
TRK OUTGOING
010003012

0084220000 15:25

To terminate the conversation:

Ò < Clear Press.

The call is disconnected and the terminal is cleared.

Dialog 4224 Operator74

If all lines are busy, CONGEST. is displayed, you can start
supervision and be recalled when the line becomes free:

Á Press.

Outgoing Calls

ê
ê

z

Press.

The route is supervised and the terminal is cleared. The terminal
rings when the line becomes free, and the display shows

TRK and OUTGOING.

Press to answer.

Dial the external number.

If urgent and all external lines are busy you can select a specific
external line and use the force release function, see section “Via a

specific external line” on page 75.

Via a specific external line

*0* Dial.

z# Dial the line number and press.

z Dial the code to get an external line and the external number.

Ò < Clear Press to terminate the conversation.

The call is disconnected and the terminal is cleared.

If the line is busy you can start supervision and be recalled when
the line becomes free:

RECALL,

Á Press.
ê

ê

Press.

The line is supervised and the terminal is cleared. The terminal rings
when the line becomes free, and the display shows
and

OUTGOING.

Press to answer.

RECALL, TRK

75Dialog 4224 Operator

Outgoing Calls

If you need to make an urgent call and all lines are busy you can
intrude and force release a line:

Ò < Speech Press to intrude.

Inform the parties on the line about the situation.

ÓÒ < Speech Press to force release.

The call is disconnected and the terminal is cleared.

Start dialing again, use either ‘Via any line’ or ‘Via a specific line’.

Via an ISDN line or via a direct line to another exchange within the private network

z Dial the code for the ISDN external line or for the direct line.
z Dial the external number.

The dialed number is shown temporarily, then the display shows
(example):

C= 1 I= 0
TRK OUTGOING <­ 010003012

15:25

Ò < Clear Press to terminate the conversation.

The call is disconnected and the terminal is cleared.

Note: If all lines are busy

CONGEST. is shown.

Dialog 4224 Operator76

Outgoing Calls

To an extension in the private network

z Dial the extension number.

The dialed number is shown temporarily, then the display shows
(example):

C= 1 I= 0
TRK OUTGOING <­ 206
BOB BURNES
15:25

Ò < Clear Press to terminate the conversation.

The call is disconnected and the terminal is cleared.

Note: If all lines are busy

CONGEST. is shown.

To an extension in your own exchange

Normal call:

z Dial the extension number.

Display example:

C= 1 I= 0
EXTENSION FREE
206
BOB BURNES
15:25

Ò < Speech Press.

The terminal rings the extension and
extension answers.

Ò < Clear Press to terminate the conversation.

The call is disconnected and the terminal is cleared.

ANSWER is displayed when the

77Dialog 4224 Operator

Outgoing Calls

If the called extension has activated an absence information:

You will see the activated information, see section “Absence

information (Message Diversion)” on page 70. You can bypass the

information, see section “Bypassing” on page 46.

If the called extension is diverted:

Display example:

C= 1 I= 0
EXTENSION FREE
207
DAVID GILMOUR
BOB BURNES 206 15:25

You can bypass the Diversion, see section “Bypassing” on
page 46.

If the called extension has External Follow-me:

FWD TO TRUNK is displayed momentarily, then the display shows

(example):

C= 1 I= 0
TRK OUTGOING <­ 010003012

BOB BURNES 206 15:25

Dialog 4224 Operator78

Outgoing Calls

If the extension is busy (BUSY is displayed), or a cordless, or an IP
extension is unavailable (
the line until the extension becomes free:

Note: A free extension that does not answer a call can also
be supervised.

UNAVAIL is displayed), you can supervise

Á

ê

ê

Press.

The extension is camped on. The terminal is cleared and the
extension cannot initiate new calls. The terminal rings when the
extension becomes free.

Display example:

C= 1 I= 0 RECALL
EXTENSION RECALL
206
BOB BURNES
15:25

Press to answer the call.

RESERVED is displayed.

Ò < Speech Press to call the extension.

The terminal rings the extension and
extension answers.

Ò < Clear Press to terminate the call.

The call is disconnected and the terminal is cleared.

If the extension is in line locked out state:

The display shows

EXTENSION L.LOCKED.

Ò < Clear Press to clear the terminal.

Note: When

display you must clear the terminal and inform maintenance
personnel so an investigation can be launched.

EXTENSION L.LOCKED appears on the

ANSWER is displayed when the

79Dialog 4224 Operator

Outgoing Calls

To another operator

z Dial the individual operator number.

OPERATOR FREE and the individual operator number and name are

displayed.

ANSWER is displayed when the operator has answered.

Ò < Clear Press to terminate the conversation.

The call is disconnected and the terminal is cleared.

To paging unit

Persons equipped with a wireless paging receiver, can be paged
from your terminal. Depending on the type of paging system it is
possible to send digit messages or voice messages to the paged
person. If you receive a congestion tone when paging, this
indicates that the paged person has his paging receiver in the
charging rack and is probably out of the office.

z Dial the extension number of the person you want to page.

Press to activate the paging facility.

The paging starts.

Press.

You will be recalled when the person answers.

Answer the recall in the normal way.

Note: If the paged person does not answer within a certain

time, you will not be recalled.

Á

^
ê

Dialog 4224 Operator80

Outgoing Calls

Paging receivers with voice message:

z Dial the extension number of the person you want to page.

^

Press to activate the paging facility.

The paging starts. The display shows

Leave your message after the tone.

Just before the predetermined speech time is ended, a warning
tone will be heard.

Note: The voice channel can be a one way or both way
connection.

You can also send a digit message code, see section “Paging unit”
on page 44.

Alarm paging without message code:

*810* Dial.

z# Dial pagee’s extension number and press.

Alarm paging with message code:

*810* Dial.

z* Dial pagee’s extension number and press.

z Dial the message code (1-10 digits).

# Press.

Note: The alarm paging continues until it is answered.

PAGING on the first row.

Last External Number Redial

To redial the last external number called from the terminal:

*** Dial.

Note: Sweden and Finland, dial

* * 0

81Dialog 4224 Operator

Outgoing Calls

Speed Dialing

Common Speed Dialing number

These numbers are the same for all users and are programmed
centrally from the maintenance terminal.

z Dial the common Speed Dialing number and proceed as a

normal dialed call.

Individual Speed Dialing number

You can program up to 10 individual Speed Dialing numbers for
your own use by using the digit keys 0-9 on the phone key pad.
The programmed numbers can consist of a maximum of 20 digits.

Note: The terminal must have access privileges to this
function.

**( 0– 9) Press and dial the selected digit and proceed as a normal

dialed call.

Note: Finland, dial

To program or alter an Individual Speed Dialing number:

* *(1-9)

*51* Dial.

( 0– 9) * Dial selected digit and press.

Note: Finland, dial (

1-9) *

z# Dial the complete number and press.

To erase a specific number:

#51* Dial.

( 0– 9) # Dial selected digit and press.

Note: Finland, dial (

To erase all numbers:

1-9) #

#51# Dial.

Dialog 4224 Operator82

Other Useful Features

Other Useful Features

Clock

The time of day is shown in the bottom right hand corner of the
display.

AM/PM is only shown if the exchange is programmed in 12 hour

format.

83Dialog 4224 Operator

Other Useful Features

Night Service

The exchange has four different types of Night Service:

Common Night Service

All incoming calls are rerouted to a predetermined extension(s).

Individual Night Service

Incoming calls on a particular external line or a group of external
lines are rerouted to a predetermined extension or customer.

Universal Night Service

Incoming calls are signalled on several bells situated at different
locations in the building. Any extension can answer the calls by
lifting the handset and dialing a predetermined answer code.

Flexible Night Service

You can assist in assigning an external line to an extension for use
temporarily.

To order flexible Night Service:

*84* Dial.

z* Dial the extension number and press.
z* Dial the code to get an external line and press.

z# Dial the external line number and press.

To cancel flexible Night Service:

#84* Dial.

z# Dial the extension number and press.

Note: If Night Service has lasted more than one hour and
has not manually been cancelled by you, the Flexible Night
Service will be automatically cancelled one hur after the
exchange has been switched back to Day Service.

Dialog 4224 Operator84

Other Useful Features

Alarm

If a fault occurs in the exchange, the alarm lamp flashes.

Use the following procedure to acknowledge the alarm:

ÖÔ Alarm Press and hold while reading the display.

The bottom right hand corner of the display shows 2, 3 or 4. The
number indicates the degree of seriousness:

2 = Requires action within one week

3 = Requires immediate action during normal working hours

4 = Demands immediate action at all times

The purpose with the acknowledgement of the alarm is to avoid
other operators from reporting the alarm. After acknowledgement,
you must report the alarm to maintenance, stating the alarm class
as above.

When the Alarm key is released, the key lamp changes to steady
light. This indicator remains until maintenance staff have eliminated
the fault and erased the alarm from the maintenance terminal.

If you press the Alarm key while the lamp shows steady light,

SERV is displayed in the bottom right corner indicating that the

exchange is being repaired.

Emergency mode

It is possible to set the exchange into Emergency mode. This only
allows predetermined extensions to initiate calls.

To set the exchange into Emergency mode:

*90# Dial.

EXG EMER is shown in the upper right corner of the display.

EXG

To return the exchange to normal state:

#90# Dial.

85Dialog 4224 Operator

Other Useful Features

Malicious Call Tracing

If you are disturbed by bothersome or malicious external incoming
calls you can invoke the Malicious Call Tracing service which will
cause an alarm and printout. The printout will contain the calling
number, the dialed number, date and time. This information can
then be used to determine the origin of the malicious calls.

Note: The incoming route must have a category for MCT.
The feature is supported by the interworking public
exchange.

To invoke the Malicious Call Tracing service:

*39# Dial.

Busy verification

If a specific extension or external line has been busy for an
unusually long time, you can verify its status.

Note: The right side of the terminal must be in idle mode.

Speech >

z Dial the extension number.

or.

z Access a specific external line.

Ò Press.

The right side of the display shows who is connected to the busy
extension or external line.

Dialog 4224 Operator86

Other Useful Features

Fault location

There may be situations when there are problems with a specific
external line or other interference to equipment failure. There are
two ways to verify faulty external lines:

If static or other interference is noticed while connected to an
external party, make note of the route number, line module
numbers and the external line number.

If all external lines are busy more frequently than seems reasonable,
or there is any reason to suspect a problem in a specific external
line, each one may be checked, individually, using the procedure
described in section “Via a specific external line” on page 75.

When reporting the fault, consider the following

• Location

• Route number, line module numbers and external line number

• Person reporting the trouble

• Date and time reported

• Person correcting the problem

• Date and time corrected

• Fault reported

•Fault found

87Dialog 4224 Operator

Accessories

Accessories

Headset (optional)

How to install the headset, see section “Installation” on page 90.

To switch from handset to headset

Ì

d

Press.

The Headset key lamp is turned on.

Replace the handset.

To switch from headset to handset

u Lift the handset.

To use the handset for listening to an ongoing call

u Lift the handset.

Ì

d

Press.

The Headset key lamp is turned on.

To finish listening:

Replace the handset.

Dialog 4224 Operator88

Accessories

Pull-out leaf (optional)

The pull-out leaf is used for a personal telephone number list and is
installed under the terminal. How to install the pull-out leaf, see
section “Installation” on page 90.

Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise
certified sales partner.

Option unit (optional)

The option unit DBY 420 01/1 is an optional accessory to be
installed under your terminal. The unit is used to connect an extra
bell outside your room.

To check or set the option unit for extra bell

ê

Clear >

*1 Press and hold simultaneously until a ring signal is heard.

The display shows
lamp indicates the setting of the option unit:

•Off=Extra bell.

• (On=Busy signal lamp and Flashing=Combined extra bell &
busy lamp). Cannot be used for your terminal.

OPTION PROGRAMMING and the Clear > key

ÓÒ Press twice to change to extra bell.

Note: If the Clear > key is flashing, press the key once to
change to extra bell.

# Press to save the setting and exit.

Note: If you do not press
returns to idle about 30 seconds after the last key press.

#, the phone automatically

89Dialog 4224 Operator

Installation

Installation

Install cables

Handset cable to the left Handset cable to the right

You can put the cable to the handset in the notch underneath the
terminal. The cable to the exchange has to be plugged in “LINE”
and the handset cable has to be plugged in “HANDSET”.

Change cables

To remove a cable, use a screwdriver to unlock the stop.

Dialog 4224 Operator90

Install stands and adapt terminal

Position high Position low

Press to fasten stand Release to remove stand

Installation

Tiltable display

Adjustable angle

91Dialog 4224 Operator

Installation

Install card

Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise
certified sales partner.

Dialog 4224 Operator92

Installation

Install pull-out leaf (optional)

1 Remove the protective film from the guiding rails.

2 Attach the guiding rails to the bottom of the terminal,

observing the direction of the “cut” corner.

3 Insert the pull-out leaf.

93Dialog 4224 Operator

Installation

Placing the terminal

Do not expose your terminal to direct sunlight for long periods.
Keep the terminal away from excessive heat and moisture.

Cleaning

Clean your terminal only with a soft, water dampened cloth. Using
soap or any other cleaning materials may discolor or damage the
terminal.

Dialog 4224 Operator94

Troubleshooting

Troubleshooting

When something does not work properly, you can initiate a selftest
to check if your terminal is in order, or if the fault is in the system.
You can also check the firmware revision state of your terminal.

To initiate a selftest

ê

*4 Press and hold simultaneously until a ring signal is heard.

The display shows the firmware revision state and
for a few seconds. If there is something wrong, a fault message
appears. Inform your system administrator about the fault
message.

All the key lamps on the phone (and connected extra key panel)
should be switched on during the selftest to indicate that each key
lamp is OK.

After a few seconds the display is checked (the display is
completely dark). The display is OK when there are no light dot(s) or
line(s). The light frame around the display is supposed to be there.

Selftest OK

# Press to exit.

Note: If you do not press
finished after about 30 seconds.

#, the selftest is automatically

95Dialog 4224 Operator

Glossary

Glossary

Camp On To place (queue) a call to a busy extension.

Exchange Switch. Your telephone system.

Idle mode The state your phone is in when nothing is activated; not

IP extension An extension that is using the internal data network (LAN or

ISDN Integrated Services Digital Network. Provides your system

Speed Dialing number Abbreviated number or short number, used for making

Tie line An external line from the private network.

Trunk line A trunk line is the same as an external line. Can be either

calling, not ringing, not diverted etc.

WAN).

with supplementary services from the public net.

frequently used numbers faster to dial.

digital or analog.

Dialog 4224 Operator96

Index

Index

A

Accessories 88

Headset 88
Option unit 89

Pull-out leaf 89
Alarm 85
Announce call before extending 37
Announcing 49
Assistance 60

Absence information (Message

Diversion) 70

Authorisation code 66

Conference calls 63

Data traffic 71

Diversion 67

External Follow-me 69

Follow-me to paging unit 69

Free Seating 73

General Deactivation 73

Group Hunting 64

Individual Follow-me 68

Making calls 60

Personal Number 72

Programming individual Speed Dialing

numbers 65
Authorisation code 66

B

Barred extension 39
Busy extension 38
Busy verification 86
Bypassing 46
Bypassing absence information 46
Bypassing diverted extension 46

C

Call Metering 53
Call Splitting 59
Choice of language 22

Clock 83
Common Speed Dialing numbers 82
Conference calls 63
Copyright 5

D

Data traffic 71
Declaration of conformity 5
Description 8

Display information 14

The terminal 8
Dial tone ordering 55
Dialing during a connected call 57
Display information 14
Disposal of the product 6
Diversion 67
Diverted calls 34
Diverted extension 41
DTMF signals 57

E

Emergency calls 34
Emergency mode 85
Extending 36

Absence information 40

Announce call 37

Barred extension 39

Busy extension 38

Bypassing 46

Diverted extension 41

External Follow-me 41

External line 45

Free extension 36

Message paging 45

Operators and groups 43

Paging unit 44

Personal Number 42

Retrieve a call 37

Vacant number 40

97Dialog 4224 Operator

Index

F

Fault location 87
Follow-me to paging unit 69
Free extension 36
Free Seating 73

G

General Deactivation 73
Glossary 96
Group Hunting 64

H

Handset and headset volume 23
Headset 88
Hold 47

I

Important user information 6
Incoming calls 30

Absence information 35
An extension calls the terminal 32
An operator calls the terminal 33
Diverted call 34
Emergency call 34
Inquiry 33
Normal incoming call 30

Rerouted call 31
Individual Follow-me 68
Individual Speed Dialing numbers 82
Inquiry 33
Installation 90
Intrusion and Forced release 58

L

Language 22
Last External Number Redial 81
Lock an extension 66

M

Making calls 60
Malicious Call Tracing 86
Manual or automatic answer 21
Manual or automatic extending 22
Melody ringing 24
Message paging 45

N

Night Service 84

O

On hold 47
On/Off duty 19
Option unit 89
Other useful features 83
Outgoing calls 74

Last External Number Redial 81
Speed Dialing 82
To an extension in the private network 77
To an extension in your own exchange 77
To another operator 80
To paging unit 80
Via a specific external line 75
Via an ISDN line or via a direct line to
another exchange within the private
network 76
Via any external line 74

P

Personal Number 42
Preparing the terminal 19

Choice of language 22
Manual or automatic answer 21
Manual or automatic extending 22
On/Off duty 19

Ring signal 20
Programming individual Speed Dialing
numbers 65
Pull-out leaf 89

R

Recall 51
Recall from a metered call 55
Recalls diverted to another terminal 57
Redial 81
Rerouted calls 31
Retrieve a call 37
Ring signal 20

S

Safety instructions 6
Serial calls 56
Service features 47
Settings

Handset and headset volume 23

Melody ringing 24
Short numbers 82
Speed Dialing 82

Dialog 4224 Operator98

Index

T

The terminal 8
Troubleshooting 95

U

Unlock an extension 66

V

Vacant number 40
Vol ume 2 3

W

Warranty 5
Welcome 4

99Dialog 4224 Operator

Ericsson is shaping the future of Mobile and Broadband Internet communications through its
continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.

Ericsson Enterprise AB
All rights reserved.
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on http://www.ericsson.com/enterprise

© Ericsson Enterprise AB 2006

EN/LZT 103 63 R3A

Printed on chlorine free paper.