Aastra Dialog 4220 Lite, Dialog 4222 Office User Guide
Dialog 4220 Lite/Dialog 4222 Office
System Telephones for Ericsson MD110 and MX-ONE™ Telephony System
User Guide
North American function codes are used in this guide
Cover Page Graphic
Place the graphic directly on the page, do not care about
putting it in the text flow. Select Graphics > Properties
and make the following settings:
• Width: 15,4 cm (Important!)
• Height: 11,2 cm (May be smaller)
• Top: 5,3 cm (Important!)
• Left: -0,3 cm (Important!)
This text should then be hidden.
?
AE/LZT 103 60 R4B
© Ericsson Enterprise AB 2006
Table of Contents
Welcome ..........................................................4
Important User Information ...............................7
Description ....................................................... 8
Free Seating (optional) .................................... 17
Incoming Calls ............................................... 18
Outgoing Calls ............................................... 23
During Calls ....................................................37
Call Forwarding .............................................. 43
Absence Information (optional) ....................... 56
Messages ......................................................58
Group Features .............................................. 64
Other Useful Features ..................................... 67
Settings ..........................................................74
Accessories ...................................................87
Installation ......................................................93
Troubleshooting ............................................ 101
Glossary ....................................................... 102
Index ............................................................ 103
Tab le of Co nt en ts
3Dialog 4220 Lite/Dialog 4222 Office
Welcome
Welcome
Welcome to the user guide for the Ericsson Dialog 4220 Lite and
Ericsson Dialog 4222 Office. This guide describes the available
features of the telephones when they are connected to Ericsson
MD110 or Ericsson MX-ONE™ Telephony S
The functions and features available with these telephones are
designed for easy use in all different telephone handling situations.
The user guide describes the functions and features of the
Ericsson Dialog 4220 Lite and Ericsson Dialog 4222 Office as
they are programmed at delivery from the factory. There may be
some differences in the way your phone is programmed. Please
consult your system administrator if you need further information.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
ystem.
Dialog 4220 Lite/Dialog 4222 Office4
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.
5Dialog 4220 Lite/Dialog 4222 Office
Welcome
FCC Statement
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
-----------------------------------------------------------------------------
HAC (Hearing Aid Compatible)
Dialog 4220 Lite/Dialog 4222 Office6
Important User Information
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
7Dialog 4220 Lite/Dialog 4222 Office
Description
Description
Dialog 4220 Lite/4222 Office phones
Dialog 4220 Lite Dialog 4222 Office
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2
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6
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10
16
3
4
5
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13
8
9
5
17
Note: The key functions available on each model vary. If any
functions differ or are unavailable, this will be indicated in
the relevant section of the user guide.
1 Display (Dialog 4222 Office only)
2x20 characters. See section “Display information” on page 14.
2 Programming
See section “Settings” on page 74.
3Callback
Indicating/activating Callback. See section “When you receive a
busy tone” on page 27. The feature can be removed or moved to
another programmable function key by your system administrator.
Dialog 4220 Lite/Dialog 4222 Office8
4 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me).
See section “Call Forwarding” on page 43. The feature can be
removed or moved to another programmable function key by your
system administrator.
5 Programmable function keys
Program numbers or features, see section “Programming of
function keys” on page 74.
6Transfer
Transfer calls, see section “During Calls” on page 37.
7 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
8 Microphone (Dialog 4222 Office only)
Used for handsfree conversation.
9Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
10 Headset key
Handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 88.
Description
11 Loudspeaker on/off
a. Activate Group Listening. See section “During Calls” on
page 37.
b. Activate handsfree conversation (Dialog 4222 Office only). See
section “During Calls” on page 37.
c. Activate Loudspeaker Preset (Dialog 4222 Office only).
See section “Headset Preset” on page 89.
12 Mute
a. Switch the microphone on or off during a call. See section
“Mute” on page 38.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 81 and “Silent Ringing” on
page 81.
13 Volume control
Adjust the volume. See section “Settings” on page 74.
14 Loudspeaker
9Dialog 4220 Lite/Dialog 4222 Office
Description
15 Handset
Supplied with hearing aid feature as standard. An extra handset
can be connected, see section “Accessories” on page 87.
Please note: The handset can attract and trap small metal
objects in the earcap region.
16 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 91.
17 Key panel (optional, Dialog 4222 Office only)
With 17 programmable keys. One panel can be connected. See
section “Key panel (optional)” on page 87. Use the Designation
Card Manager to make and print your own key panel designation
cards, see below.
18 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
Dialog 4220 Lite/Dialog 4222 Office10
Lamp indications
Description
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
Extinguished lamp The feature is not active.
Steady light
Slowly flashing lamp The line (or feature) is put on hold.
Rapidly flashing lamp An incoming call.
Light with short breaks Ongoing call.
The feature is active or the multiple
represented line is busy.
11Dialog 4220 Lite/Dialog 4222 Office
Description
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Call waiting tone
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Intrusion tone
Conference tone every 15 seconds (to all parties)
Warning tone, expensive route
Dialog 4220 Lite/Dialog 4222 Office12
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Description
Ring signals
Three different ring signals inform you about the type of the
incoming call.
13Dialog 4220 Lite/Dialog 4222 Office
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages
show examples of information displays from different telephone
states.
Notes:
The display is only available on the 4222 Office phone.
There are two versions of display text, an earlier and a later
version. Both versions are shown in this section.
The order in which the date is stated is system dependent.
For the later display text version:
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
Idle phone (idle mode)
When your phone is idle, the upper row shows general information.
The lower row shows your extension number. In the example
below, the extension number is 2222.
Earlier version:
14:25 12FEB 2001
2222
Later version:
14:25 12Feb 2001
2222
Dialog 4220 Lite/Dialog 4222 Office14
Description
Outgoing call
When you make an outgoing call on your phone, the upper row
shows the traffic state and the lower row shows the dialed number.
Earlier version:
CALLING
22 2 2
Later version:
Calling...
22 2 2
If the called party´s phone is diverted, the upper row shows the
dialed number and Diversion information. For the later version,
the Diversion symbol.
Earlier version:
3333 DIV DIR.
55 55
Later version:
3333 >Direct
55 55
The dialed number (3333) is directly diverted to number 5555.
>
is
15Dialog 4220 Lite/Dialog 4222 Office
Description
Incoming call
When you receive an incoming call, the upper row flashes the
calling party´s extension number.
3333
If a diverting extension is calling, the upper row shows the Diversion
information. The calling party´s number flashes on the lower row.
For the later version,
Earlier version:
4444 DIV DIR.
2222
Later version:
4444 >Direct
2222
Number 2222 has dialed number 4444 and the call is directly
diverted to you.
>
is the Diversion symbol.
Choice of language (optional)
One of the following languages can be selected to display
information on your phone.
Digit 0–9 = the language code:
0 English 1 French 2 German 3 Spanish 4 Italian
5__________6 _________ 7 _________ 8 _________ 9 _________
Note: By default 5-9 are programmed for English. These
can be changed locally to other languages.
To select a language:
*08* Dial.
( 0– 9) Enter the language code.
#í Press.
Dialog 4220 Lite/Dialog 4222 Office16
Free Seating (optional)
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that will be temporarily assigned with your
extension number and your system authorities.
To log on
*11* Dial.
z* Enter the Authorization Code and press.
Free Seating (optional)
z# Enter your phone number and press.
í Press to finish the procedure.
The display shows your phone number.
To log off
#11# Dial.
í Press to finish the procedure.
17Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
Note: If the feature Parallel Ringing is activated, the call will
ring on more than one phone, see section “Parallel Ringing”
on page 21.
On Line 1
Normally you will receive calls on Line 1.
u Lift the handset.
On any other Line key
u Lift the handset.
ÖÔ Line Press the flashing Line key.
Handsfree
(Dialog 4222 Office phone only).
ÖÔ Line Press the flashing Line key.
You are connected to the caller via the loudspeaker and the
microphone.
í Press to terminate a handsfree call.
Dialog 4220 Lite/Dialog 4222 Office18
On another extension
You can answer a call to another extension.
uz Call the ringing extension.
8 Press.
Note: You can also press Hold/Pick-up (The function key is
programmed by you).
Answer a second call during an ongoing call
If your phone is preprogrammed with a Free on 2nd key, you can
receive another call, if this feature is activated.
Incoming Calls
Free on 2nd Ô Press to activate/deactivate.
When Free on 2nd is active the lamp is on.
Note: Function key preprogrammed by your system
administrator.
When you have an ongoing call on Line 1, and Line 2 flashes to
indicate a new incoming call:
ÖÔ Line 2 Press to answer.
The first call is put on hold.
ÖÔ Line 1 Press to switch back to the first call.
The second call is put on hold. You are connected to the first caller.
í Press to terminate the connected call.
19Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Call Waiting
If the calling party has activated Call Waiting, you can receive a
second call even if Free on 2nd is not activated.
To answer the waiting call:
í Press to terminate the connected call.
Your phone will ring to announce the waiting call.
ÖÔ Line Press the flashing Line key to receive the new call.
Do Not Disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
DND Ô Press to activate or deactivate DND.
Note: Function key preprogrammed by your system
administrator. You can also use the procedure below.
*27# Dial to activate,
Special dial tone.
or
#27# dial to deactivate.
í Press to finish activation/deactivation.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), DND is ordered and cancelled
simultaneously on all lines.
Dialog 4220 Lite/Dialog 4222 Office20
Incoming Calls
Parallel Ringing
Note: This feature is only available in newer versions of the
exchange.
The Parallel Ringing feature makes it possible for an incoming call
to ring several phones simultaneously and for the call to be
answered on any of the phones. The main advantage of this feature
is that you do not risk losing any calls.
The feature requires all the phones involved to be defined in a
Parallel Ringing list, which must be configured and initiated by
your system administrator. Because only calls to a main extension
will be distributed among the phones in the list, this main extension
also needs to be defined.
A call to a specific extension will not be distributed to other phones
in the list, and will only ring that specific extension's phone.
Parallell Ringing can be temporarily disabled by the phone user
using the feature “Internal Follow-me”. See also section “Internal
Follow-me” on page 46.
To disable Parallel Ringing temporarily
*2*z# Dial, enter the extension number and press.
If you want to disable Parallel Ringing for all phones defined in the
list, follow the procedure for disabling the feature from the phone
with the main extension number and enter the number of the
answering position.
If you want to disable Parallel Ringing for one specific phone in the
list only, follow the procedure for disabling the feature from this
phone and enter its extension number.
Note: The Follow-me key cannot be used to disable Parallel
Ringing.
í Press.
The Follow-me key lamp is now on.
21Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
To restore Parallel Ringing
#2#í Dial and press.
The Follow-me key lamp is off.
Notes:
If you want to restore Parallel Ringing for all phones defined
in the list, follow the procedure for restoring the feature from
the phone with the main extension number and enter the
number of the answering position.
If you want to restore Parallel Ringing for one specific phone
in the list only, follow the procedure for restoring the feature
from this phone and enter its extension number.
The Follow-me key cannot be used to restore Parallel
Ringing.
Dialog 4220 Lite/Dialog 4222 Office22
Outgoing Calls
Outgoing Calls
Make calls
How to make internal and external calls:
u Lift the handset and proceed depending on call type:
Internal calls
z Dial the extension number.
External calls
0 Press the digit or digits to get an external line.
Dial tone.
Note: The particular digit or digits used in your office, e.g.
0 or 00.
z Dial the external number.
d or í Replace the handset or press to end the call.
Note: If you receive a queue tone when dialing the digit or
digits to get an external line are dialed (if optional feature
Least Cost Routing is used in the system), keep waiting.
Once a line becomes free you will receive a dial tone. If a
warning tone is heard, the selected line is marked
“Expensive”.
23Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Handsfree
(Dialog 4222 Office phone only).
z Dial the number.
You are connected via the loudspeaker and the microphone.
í Press to terminate a handsfree call.
Note: You can dial your calls more quickly by using
common Speed Dialing numbers and by using your own
programmed function keys. See section “Speed Dialing” on
page 31.
Number Presentation Restriction
If you do not want your name and number to be displayed to the
person you are calling, use the following procedure.
Notes:
This feature is only available in newer versions of the
exchange, and it might be blocked for use on your
extension (preprogrammed by your system administrator).
The Number Presentation Restriction is only valid for the
ongoing call, i.e. the procedure has to be repeated the next
time you want to use it.
*42# Dial and wait for a new dial tone.
z Dial the number.
Instead of your name and number, the display on the called phone
shows
Anonymous.
Dialog 4220 Lite/Dialog 4222 Office24
Individual External Line
To make a call on a specific external line:
*4* Dial.
z# Dial the Individual External Line number and press.
Outgoing Calls
z Dial the digit or digits to get an external line and the external
number.
Last External Number Redial
When you initiate an external call the system automatically stores all
the dialed digits, irrespective of whether the call was successful or
not.
u Lift the handset.
*** Dial to repeat the stored number.
The last external number is automatically redialed.
Note: You can also press Last Number Redial (The function
key is programmed by you).
25Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Save external number
When you make an external call, you can save the number in order
to redial the same number easily. Any number previously saved is
erased.
To save an external number:
Redial Ô Press before you finish the call.
Note: Function key preprogrammed by your system
administrator.
Redial number
u Lift the handset.
Redial Ô Press to redial the number.
Note: Function key preprogrammed by your system
administrator.
Dialog 4220 Lite/Dialog 4222 Office26
When you receive a busy tone
If you call an extension and receive a busy tone, or get no answer,
or all external lines are busy, you can use any of the following
methods:
Callback
If a called extension is busy or there is no answer:
6 Press.
It can take several seconds before the procedure is executed.
Note: You can also press: Callback (The function key is
programmed by you).
Outgoing Calls
d Replace the handset to finish the procedure.
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
While waiting for the Callback, you can make and receive calls as
usual.
u Lift the handset when you are called back.
The system calls the extension.
Note: Callbacks can be activated on several extensions at
the same time. Callbacks from additional lines will recall on
Line 1.
27Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
If all external lines are busy (after dialing the digit or digits to get a
line):
6 Press.
Note: You can also press: Callback (The function key is
programmed by you).
z# Dial the external number and press.
d Replace the handset to finish the procedure.
When an external line becomes free you will be called back (recall
ring signal). You have to answer within eight seconds, otherwise the
Callback service is cancelled. While waiting for the Callback, you
can make and receive calls as usual.
u Lift the handset when you are called back.
The system calls the external number.
Note: Only one Callback can be activated on a busy
external line. Callbacks from additional lines will recall on
Line 1.
Cancel any single Callback
#6*z Dial and enter the extension number.
Note: To cancel a single Callback on a specific external line,
dial the digit or digits to get a line instead of the extension
number.
#í Press.
Cancel all Callbacks
#6# Dial.
í Press.
Dialog 4220 Lite/Dialog 4222 Office28
Activate Call Waiting
If you urgently wish to contact a busy extension or external line, you
can notify the extension by a Call Waiting signal.
5 Press.
Note: You can also press: Call Waiting (The function key is
programmed by you).
Keep handset off hook. When the called extension or the external
line becomes free, it will be called automatically.
Note: The Call Waiting feature might be blocked for use on
your extension (preprogrammed by your system
administrator). If Call Waiting is not allowed you will continue
to receive a busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
4 Press.
Note: You can also press: Intrusion (The function key is
programmed by you).
Outgoing Calls
Before the Intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The warning tone might be disabled for your system.
The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).
If Intrusion is not allowed, you will continue to receive a busy
tone.
29Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
*44*z Dial and enter the Individual External Line number.
#z Press and dial the digit or digits to get an external line.
Busy tone.
4 Press.
Note: You can also press: Intrusion (The function key is
programmed by you).
Before the Intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The warning tone might be disabled for your system.
The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).
If Intrusion is not allowed you will continue to receive a busy
tone.
Bypass
If this feature is allowed from your extension, you can bypass an;
activated Diversion, activated Follow-me or activated Absence
Information on a specific extension.
*1*z Dial and enter the extension number.
# Press and wait for answer.
Dialog 4220 Lite/Dialog 4222 Office30
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