Dialog 4220 Lite/Dialog 4222 Office
System Telephones for Ericsson MD110 and MX-ONE™ Telephony System
User Guide
North American function codes are used in this guide
Cover Page Graphic
Place the graphic directly on the page, do not care about
putting it in the text flow. Select Graphics > Properties
and make the following settings:
• Width: 15,4 cm (Important!)
• Height: 11,2 cm (May be smaller)
• Top: 5,3 cm (Important!)
• Left: -0,3 cm (Important!)
This text should then be hidden.
?
AE/LZT 103 60 R4B
© Ericsson Enterprise AB 2006
Table of Contents
Welcome ..........................................................4
Important User Information ...............................7
Description ....................................................... 8
Free Seating (optional) .................................... 17
Incoming Calls ............................................... 18
Outgoing Calls ............................................... 23
During Calls ....................................................37
Call Forwarding .............................................. 43
Absence Information (optional) ....................... 56
Messages ......................................................58
Group Features .............................................. 64
Other Useful Features ..................................... 67
Settings ..........................................................74
Accessories ...................................................87
Installation ......................................................93
Troubleshooting ............................................ 101
Glossary ....................................................... 102
Index ............................................................ 103
Tab le of Co nt en ts
3Dialog 4220 Lite/Dialog 4222 Office
Welcome
Welcome
Welcome to the user guide for the Ericsson Dialog 4220 Lite and
Ericsson Dialog 4222 Office. This guide describes the available
features of the telephones when they are connected to Ericsson
MD110 or Ericsson MX-ONE™ Telephony S
The functions and features available with these telephones are
designed for easy use in all different telephone handling situations.
The user guide describes the functions and features of the
Ericsson Dialog 4220 Lite and Ericsson Dialog 4222 Office as
they are programmed at delivery from the factory. There may be
some differences in the way your phone is programmed. Please
consult your system administrator if you need further information.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
ystem.
Dialog 4220 Lite/Dialog 4222 Office4
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.
5Dialog 4220 Lite/Dialog 4222 Office
Welcome
FCC Statement
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
-----------------------------------------------------------------------------
HAC (Hearing Aid Compatible)
Dialog 4220 Lite/Dialog 4222 Office6
Important User Information
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
7Dialog 4220 Lite/Dialog 4222 Office
Description
Description
Dialog 4220 Lite/4222 Office phones
Dialog 4220 Lite Dialog 4222 Office
1
2
6
7
15
14
12
11
16
3
4
5
18
13
9
14
15
2
6
7
12
11
10
16
3
4
5
18
13
8
9
5
17
Note: The key functions available on each model vary. If any
functions differ or are unavailable, this will be indicated in
the relevant section of the user guide.
1 Display (Dialog 4222 Office only)
2x20 characters. See section “Display information” on page 14.
2 Programming
See section “Settings” on page 74.
3Callback
Indicating/activating Callback. See section “When you receive a
busy tone” on page 27. The feature can be removed or moved to
another programmable function key by your system administrator.
Dialog 4220 Lite/Dialog 4222 Office8
4 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me).
See section “Call Forwarding” on page 43. The feature can be
removed or moved to another programmable function key by your
system administrator.
5 Programmable function keys
Program numbers or features, see section “Programming of
function keys” on page 74.
6Transfer
Transfer calls, see section “During Calls” on page 37.
7 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
8 Microphone (Dialog 4222 Office only)
Used for handsfree conversation.
9Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
10 Headset key
Handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 88.
Description
11 Loudspeaker on/off
a. Activate Group Listening. See section “During Calls” on
page 37.
b. Activate handsfree conversation (Dialog 4222 Office only). See
section “During Calls” on page 37.
c. Activate Loudspeaker Preset (Dialog 4222 Office only).
See section “Headset Preset” on page 89.
12 Mute
a. Switch the microphone on or off during a call. See section
“Mute” on page 38.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 81 and “Silent Ringing” on
page 81.
13 Volume control
Adjust the volume. See section “Settings” on page 74.
14 Loudspeaker
9Dialog 4220 Lite/Dialog 4222 Office
Description
15 Handset
Supplied with hearing aid feature as standard. An extra handset
can be connected, see section “Accessories” on page 87.
Please note: The handset can attract and trap small metal
objects in the earcap region.
16 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 91.
17 Key panel (optional, Dialog 4222 Office only)
With 17 programmable keys. One panel can be connected. See
section “Key panel (optional)” on page 87. Use the Designation
Card Manager to make and print your own key panel designation
cards, see below.
18 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
Dialog 4220 Lite/Dialog 4222 Office10
Lamp indications
Description
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
Extinguished lamp The feature is not active.
Steady light
Slowly flashing lamp The line (or feature) is put on hold.
Rapidly flashing lamp An incoming call.
Light with short breaks Ongoing call.
The feature is active or the multiple
represented line is busy.
11Dialog 4220 Lite/Dialog 4222 Office
Description
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Call waiting tone
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Intrusion tone
Conference tone every 15 seconds (to all parties)
Warning tone, expensive route
Dialog 4220 Lite/Dialog 4222 Office12
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Description
Ring signals
Three different ring signals inform you about the type of the
incoming call.
13Dialog 4220 Lite/Dialog 4222 Office
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages
show examples of information displays from different telephone
states.
Notes:
The display is only available on the 4222 Office phone.
There are two versions of display text, an earlier and a later
version. Both versions are shown in this section.
The order in which the date is stated is system dependent.
For the later display text version:
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
Idle phone (idle mode)
When your phone is idle, the upper row shows general information.
The lower row shows your extension number. In the example
below, the extension number is 2222.
Earlier version:
14:25 12FEB 2001
2222
Later version:
14:25 12Feb 2001
2222
Dialog 4220 Lite/Dialog 4222 Office14
Description
Outgoing call
When you make an outgoing call on your phone, the upper row
shows the traffic state and the lower row shows the dialed number.
Earlier version:
CALLING
22 2 2
Later version:
Calling...
22 2 2
If the called party´s phone is diverted, the upper row shows the
dialed number and Diversion information. For the later version,
the Diversion symbol.
Earlier version:
3333 DIV DIR.
55 55
Later version:
3333 >Direct
55 55
The dialed number (3333) is directly diverted to number 5555.
>
is
15Dialog 4220 Lite/Dialog 4222 Office
Description
Incoming call
When you receive an incoming call, the upper row flashes the
calling party´s extension number.
3333
If a diverting extension is calling, the upper row shows the Diversion
information. The calling party´s number flashes on the lower row.
For the later version,
Earlier version:
4444 DIV DIR.
2222
Later version:
4444 >Direct
2222
Number 2222 has dialed number 4444 and the call is directly
diverted to you.
>
is the Diversion symbol.
Choice of language (optional)
One of the following languages can be selected to display
information on your phone.
Digit 0–9 = the language code:
0 English 1 French 2 German 3 Spanish 4 Italian
5__________6 _________ 7 _________ 8 _________ 9 _________
Note: By default 5-9 are programmed for English. These
can be changed locally to other languages.
To select a language:
*08* Dial.
( 0– 9) Enter the language code.
#í Press.
Dialog 4220 Lite/Dialog 4222 Office16
Free Seating (optional)
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that will be temporarily assigned with your
extension number and your system authorities.
To log on
*11* Dial.
z* Enter the Authorization Code and press.
Free Seating (optional)
z# Enter your phone number and press.
í Press to finish the procedure.
The display shows your phone number.
To log off
#11# Dial.
í Press to finish the procedure.
17Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
Note: If the feature Parallel Ringing is activated, the call will
ring on more than one phone, see section “Parallel Ringing”
on page 21.
On Line 1
Normally you will receive calls on Line 1.
u Lift the handset.
On any other Line key
u Lift the handset.
ÖÔ Line Press the flashing Line key.
Handsfree
(Dialog 4222 Office phone only).
ÖÔ Line Press the flashing Line key.
You are connected to the caller via the loudspeaker and the
microphone.
í Press to terminate a handsfree call.
Dialog 4220 Lite/Dialog 4222 Office18
On another extension
You can answer a call to another extension.
uz Call the ringing extension.
8 Press.
Note: You can also press Hold/Pick-up (The function key is
programmed by you).
Answer a second call during an ongoing call
If your phone is preprogrammed with a Free on 2nd key, you can
receive another call, if this feature is activated.
Incoming Calls
Free on 2nd Ô Press to activate/deactivate.
When Free on 2nd is active the lamp is on.
Note: Function key preprogrammed by your system
administrator.
When you have an ongoing call on Line 1, and Line 2 flashes to
indicate a new incoming call:
ÖÔ Line 2 Press to answer.
The first call is put on hold.
ÖÔ Line 1 Press to switch back to the first call.
The second call is put on hold. You are connected to the first caller.
í Press to terminate the connected call.
19Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Call Waiting
If the calling party has activated Call Waiting, you can receive a
second call even if Free on 2nd is not activated.
To answer the waiting call:
í Press to terminate the connected call.
Your phone will ring to announce the waiting call.
ÖÔ Line Press the flashing Line key to receive the new call.
Do Not Disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
DND Ô Press to activate or deactivate DND.
Note: Function key preprogrammed by your system
administrator. You can also use the procedure below.
*27# Dial to activate,
Special dial tone.
or
#27# dial to deactivate.
í Press to finish activation/deactivation.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), DND is ordered and cancelled
simultaneously on all lines.
Dialog 4220 Lite/Dialog 4222 Office20
Incoming Calls
Parallel Ringing
Note: This feature is only available in newer versions of the
exchange.
The Parallel Ringing feature makes it possible for an incoming call
to ring several phones simultaneously and for the call to be
answered on any of the phones. The main advantage of this feature
is that you do not risk losing any calls.
The feature requires all the phones involved to be defined in a
Parallel Ringing list, which must be configured and initiated by
your system administrator. Because only calls to a main extension
will be distributed among the phones in the list, this main extension
also needs to be defined.
A call to a specific extension will not be distributed to other phones
in the list, and will only ring that specific extension's phone.
Parallell Ringing can be temporarily disabled by the phone user
using the feature “Internal Follow-me”. See also section “Internal
Follow-me” on page 46.
To disable Parallel Ringing temporarily
*2*z# Dial, enter the extension number and press.
If you want to disable Parallel Ringing for all phones defined in the
list, follow the procedure for disabling the feature from the phone
with the main extension number and enter the number of the
answering position.
If you want to disable Parallel Ringing for one specific phone in the
list only, follow the procedure for disabling the feature from this
phone and enter its extension number.
Note: The Follow-me key cannot be used to disable Parallel
Ringing.
í Press.
The Follow-me key lamp is now on.
21Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
To restore Parallel Ringing
#2#í Dial and press.
The Follow-me key lamp is off.
Notes:
If you want to restore Parallel Ringing for all phones defined
in the list, follow the procedure for restoring the feature from
the phone with the main extension number and enter the
number of the answering position.
If you want to restore Parallel Ringing for one specific phone
in the list only, follow the procedure for restoring the feature
from this phone and enter its extension number.
The Follow-me key cannot be used to restore Parallel
Ringing.
Dialog 4220 Lite/Dialog 4222 Office22
Outgoing Calls
Outgoing Calls
Make calls
How to make internal and external calls:
u Lift the handset and proceed depending on call type:
Internal calls
z Dial the extension number.
External calls
0 Press the digit or digits to get an external line.
Dial tone.
Note: The particular digit or digits used in your office, e.g.
0 or 00.
z Dial the external number.
d or í Replace the handset or press to end the call.
Note: If you receive a queue tone when dialing the digit or
digits to get an external line are dialed (if optional feature
Least Cost Routing is used in the system), keep waiting.
Once a line becomes free you will receive a dial tone. If a
warning tone is heard, the selected line is marked
“Expensive”.
23Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Handsfree
(Dialog 4222 Office phone only).
z Dial the number.
You are connected via the loudspeaker and the microphone.
í Press to terminate a handsfree call.
Note: You can dial your calls more quickly by using
common Speed Dialing numbers and by using your own
programmed function keys. See section “Speed Dialing” on
page 31.
Number Presentation Restriction
If you do not want your name and number to be displayed to the
person you are calling, use the following procedure.
Notes:
This feature is only available in newer versions of the
exchange, and it might be blocked for use on your
extension (preprogrammed by your system administrator).
The Number Presentation Restriction is only valid for the
ongoing call, i.e. the procedure has to be repeated the next
time you want to use it.
*42# Dial and wait for a new dial tone.
z Dial the number.
Instead of your name and number, the display on the called phone
shows
Anonymous.
Dialog 4220 Lite/Dialog 4222 Office24
Individual External Line
To make a call on a specific external line:
*4* Dial.
z# Dial the Individual External Line number and press.
Outgoing Calls
z Dial the digit or digits to get an external line and the external
number.
Last External Number Redial
When you initiate an external call the system automatically stores all
the dialed digits, irrespective of whether the call was successful or
not.
u Lift the handset.
*** Dial to repeat the stored number.
The last external number is automatically redialed.
Note: You can also press Last Number Redial (The function
key is programmed by you).
25Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Save external number
When you make an external call, you can save the number in order
to redial the same number easily. Any number previously saved is
erased.
To save an external number:
Redial Ô Press before you finish the call.
Note: Function key preprogrammed by your system
administrator.
Redial number
u Lift the handset.
Redial Ô Press to redial the number.
Note: Function key preprogrammed by your system
administrator.
Dialog 4220 Lite/Dialog 4222 Office26
When you receive a busy tone
If you call an extension and receive a busy tone, or get no answer,
or all external lines are busy, you can use any of the following
methods:
Callback
If a called extension is busy or there is no answer:
6 Press.
It can take several seconds before the procedure is executed.
Note: You can also press: Callback (The function key is
programmed by you).
Outgoing Calls
d Replace the handset to finish the procedure.
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
While waiting for the Callback, you can make and receive calls as
usual.
u Lift the handset when you are called back.
The system calls the extension.
Note: Callbacks can be activated on several extensions at
the same time. Callbacks from additional lines will recall on
Line 1.
27Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
If all external lines are busy (after dialing the digit or digits to get a
line):
6 Press.
Note: You can also press: Callback (The function key is
programmed by you).
z# Dial the external number and press.
d Replace the handset to finish the procedure.
When an external line becomes free you will be called back (recall
ring signal). You have to answer within eight seconds, otherwise the
Callback service is cancelled. While waiting for the Callback, you
can make and receive calls as usual.
u Lift the handset when you are called back.
The system calls the external number.
Note: Only one Callback can be activated on a busy
external line. Callbacks from additional lines will recall on
Line 1.
Cancel any single Callback
#6*z Dial and enter the extension number.
Note: To cancel a single Callback on a specific external line,
dial the digit or digits to get a line instead of the extension
number.
#í Press.
Cancel all Callbacks
#6# Dial.
í Press.
Dialog 4220 Lite/Dialog 4222 Office28
Activate Call Waiting
If you urgently wish to contact a busy extension or external line, you
can notify the extension by a Call Waiting signal.
5 Press.
Note: You can also press: Call Waiting (The function key is
programmed by you).
Keep handset off hook. When the called extension or the external
line becomes free, it will be called automatically.
Note: The Call Waiting feature might be blocked for use on
your extension (preprogrammed by your system
administrator). If Call Waiting is not allowed you will continue
to receive a busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
4 Press.
Note: You can also press: Intrusion (The function key is
programmed by you).
Outgoing Calls
Before the Intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The warning tone might be disabled for your system.
The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).
If Intrusion is not allowed, you will continue to receive a busy
tone.
29Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
*44*z Dial and enter the Individual External Line number.
#z Press and dial the digit or digits to get an external line.
Busy tone.
4 Press.
Note: You can also press: Intrusion (The function key is
programmed by you).
Before the Intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The warning tone might be disabled for your system.
The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).
If Intrusion is not allowed you will continue to receive a busy
tone.
Bypass
If this feature is allowed from your extension, you can bypass an;
activated Diversion, activated Follow-me or activated Absence
Information on a specific extension.
*1*z Dial and enter the extension number.
# Press and wait for answer.
Dialog 4220 Lite/Dialog 4222 Office30
Outgoing Calls
Speed Dialing
Common Speed Dialing numbers
By using common Speed Dialing numbers, you can make calls
more quickly by pressing a few keys. The common Speed Dialing
numbers consist of 1–5 digits and are stored in the exchange (by your
system administrator).
uz Lift the handset and dial the common Speed Dialing number.
Individual Speed Dialing numbers
You can program up to ten frequently used phone numbers on the
digit keys 0–9 and use them as individual Speed Dialing numbers (if
this feature is allowed).
To u s e :
**( 0– 9) Dial and press the relevant digit.
To program and alter individual Speed Dialing numbers:
*51*( 0– 9) Dial and press the selected digit.
*z Press and dial the phone number.
#í Press.
Note: The programmed number may consist of a
maximum of 20 digits plus
dial tone from the public network.
*, which indicates the second
31Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
To erase one programmed number:
#51*( 0– 9) Dial and press the selected digit.
#í Press.
To erase all programmed numbers:
#51# Dial.
í Press.
Dial by a function key
Both features and phone numbers can be programmed on a
function key. To program a key, see section “Programming of
function keys” on page 74.
Head office Ô Press the function key.
This function key is preprogrammed by you.
Dialog 4220 Lite/Dialog 4222 Office32
Authority
Data privacy
Data privacy allows you to make a call without any disturbances,
i.e. Intrusion. This feature is automatically cancelled when the call is
finished.
To o r d e r :
u Lift the handset.
*41#z Dial and enter the number.
Outgoing Calls
33Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Authorization Code, common (optional)
If you are authorized to use a common Authorization Code (1 to 7
digits) you can temporarily change any phone used within the
exchange to the authority level connected to this code. You can
use the code for one call only or you can open the phone until you
lock it when leaving the phone.
To use for a single call:
*6* Dial.
z# Enter Authorization Code and press.
Verification tone.
z Dial the digit or digits to get an external line and the external
number.
To open an extension for several calls:
#71* Dial.
z# Enter Authorization Code and press.
Verification tone.
To lock an extension:
*71* Dial.
z# Enter Authorization Code and press.
Verification tone.
Dialog 4220 Lite/Dialog 4222 Office34
Authorization Code, individual (optional)
If you are authorized to use an individual Authorization Code (1 to 7
digits, affiliated to your own extension) you can lock your own
extension to a common authority level, e.g. when out of the office.
You can also temporarily change any other phone used within the
exchange to the same authority level as you have on your own
phone. The individual code can be changed from your own
extension.
To lock your phone:
*76* Dial.
Outgoing Calls
z# Enter Authorization Code and press.
Verification tone.
To make calls with your authority level when your phone is locked:
*75* Dial.
z# Enter Authorization Code and press.
Verification tone.
z Dial the digit or digits to get an external line and the external
number.
To open your phone:
#76* Dial.
z# Enter Authorization Code and press.
Verification tone.
35Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
To assign your own authority level to another phone:
*75* Dial.
z* Enter Authorization Code and press.
Verification tone.
z# Dial your own extension number and press.
Verification tone.
z Dial the digit or digits to get an external line and the external
number.
To change your individual Authorization Code:
*74* Dial.
z* Enter old Authorization Code and press.
z# Enter new Authorization Code and press.
Verification tone.
Dialog 4220 Lite/Dialog 4222 Office36
During Calls
During Calls
Group Listening (loudspeaking)
This feature lets other people in your room listen to your phone
conversation. You speak in the handset while the other party´s
voice is heard on the loudspeaker.
During an ongoing conversation:
 Press to switch between loudspeaker and handset.
When the key lamp is on, the other party´s voice can be heard on
the loudspeaker.
Note: You can adjust the volume, See section “Settings” on
page 74.
From loudspeaking to handsfree
(Dialog 4222 Office phone only).
d Replace the handset.
Handsfree conversation.
From handsfree to loudspeaking
(Dialog 4222 Office phone only).
u Lift the handset and press.
í Press to end the call.
37Dialog 4220 Lite/Dialog 4222 Office
During Calls
Handsfree
(Dialog 4222 Office phone only).
Âd Press and replace the handset.
Handsfree conversation.
í Press to end the call.
From handsfree to handset
u Lift the handset.
Conversation via the handset.
Mute
É Press to switch the microphone on or off.
When the lamp is on, the person on the line cannot hear what is
being said near to your phone.
Inquiry
You have a voice connection on Line 1 and want to make an Inquiry
to an internal or external party.
Ô Inquiry Press.
The first party is put on hold (Line 1 flashes slowly).
Note: You can also press Line 2.
z Call the third party.
When the other party answers, you can switch between the calls
(Refer Back), Transfer the call, create a Conference or end one of
the calls.
í Press to end the Inquiry call.
The third party is disconnected.
ÖÔ Line 1 Press to return to the first call.
Dialog 4220 Lite/Dialog 4222 Office38
Refer Back
The Line key lamp flashes for the call put on hold.
During Calls
ÖÔ Line 1 Press to put third party on hold.
First call is connected.
ÖÔ Inquiry Press to put first call on hold.
Third party is connected.
Note: You can also press Line 2 if you have initiated the
Inquiry on Line 2.
í Press to terminate the connected call.
Transfer
You have an ongoing call and you want to transfer the call to
another extension.
Ô Inquiry Press.
Note: You can also press a free Line key.
z Call the third party.
Ô Transfer Press before or after answer.
The ongoing call is transferred.
Note: If you have put more than one call on hold, the last
call that was put on hold will be transferred. If the dialed
extension is busy or Transfer is not allowed, your phone will
ring again.
39Dialog 4220 Lite/Dialog 4222 Office
During Calls
Conference
With this procedure you can include up to seven parties in a
conference. Only the conference leader (i.e. the person initiating the
conference) can admit participants. During the conference a tone
will be heard every 15 seconds.
Note: The conference tone might be disabled for your
system.
You have an ongoing conversation (Line 1) and want to establish a
phone conference. You will become the conference leader.
Ô Inquiry Press.
Note: You can also press Line 2 or Inquiry.
z Call the third party.
Wait for answer.
3 Press to establish a conference.
Note: You can also press: Conference (The function key is
programmed by you).
Repeat the procedure to add more conference members.
d Replace the handset to leave the conference.
Note: A tone is heard each time a participant enters or
leaves the conference. When the conference leader leaves
the conference, the conference will continue with the other
included parties. The conversation is changed back to a
normal two party connection when there are only two
parties left.
Dialog 4220 Lite/Dialog 4222 Office40
During Calls
Hold
You can temporarily put the ongoing call on hold. Calls put on hold
can be resumed on your own or on another phone.
Individual
ÕÔ Line d Press the ongoing call Line key and replace the handset.
The key lamp flashes slowly.
ÖÔ Line Press the flashing Line key again to resume the call.
Common
8 Press
Note: You can also press: Hold/Pick-up (The function key
is programmed by you).
d Replace the handset.
The key lamp flashes slowly. If your number is multiple represented
on other phones, the key lamp that represents your number flashes
slowly on these phones.
To resume the call on your own extension:
ÖÔ Line Press the flashing Line key.
To resume the call on another extension:
z Call the extension where the call was put on hold.
8 Press.
Notes:
You can also press: Hold/Pick-up (The function key is
programmed by you).
If your number is multiple represented on the phone, you
can also press the key that represents your number.
41Dialog 4220 Lite/Dialog 4222 Office
During Calls
Send Caller Identity Code at transfer
When transferring a call you can send the caller’s Identity Code or
number to the receiver’s display.
You have a voice connection with an external party on Line 1.
Ô Inquiry Press to put the call on hold.
Note: You can also press Line 2.
*77* Dial.
z# Dial the caller’s Identity Code or number and press.
z Call the second party.
Ô Transfer Press before or after answer.
The ongoing call is transferred with the caller´s Identity Code or
number.
Note: You can only use this feature if the receiver’s phone
is programmed to handle Identity Codes. This feature is
only available in newer versions of the exchange.
Dialing during a connected call
When calling interactive teleservices, e.g. telephone banks, you
need to use Dual Tone Multi Frequency (DTMF) signals. If your
exchange has not been programmed to automatically convert your
entered digits into DTMF signals, you need to activate the feature
during the call.
During an ongoing call:
9z Press and dial the requested digits.
Entered digits are transmitted as DTMF signals.
Dialog 4220 Lite/Dialog 4222 Office42
Call Forwarding
Call Forwarding
Diversion
If you do not want to be disturbed or will be out of the office, you
can have all calls to your extension diverted to a preprogrammed
answering position. During Diversion you will hear a special dial
tone and the Diversion lamp indicates that your Triple Access Line
is diverted. You can still make calls as usual.
Diversion can be made direct, on no answer, on busy or to another
information service facility.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), Diversion is ordered and cancelled
simultaneously on all lines.
Order Direct Diversion from your own extension
The call can be diverted to an individual position or up to three predetermined common answering positions (depending on the type
of the incoming call). Programmed by your system administrator.
Note: Diversion can also be ordered and cancelled from
the answering position, use the same procedure as in
section “Internal Follow-me” on page 46.
Diversion Ô Press.
Note: Function key preprogrammed by your system
administrator. If you order Diversion with the handset off
hook or the loudspeaker on, press the Diversion key twice.
You can also use the procedure below.
*2#í Dial and press.
43Dialog 4220 Lite/Dialog 4222 Office
Call Forwarding
Diversion ÕÔ Press.
Cancel Direct Diversion from your own extension
Note: Diversion can also be ordered and cancelled from
the answering position, use the same procedure as in
section “Internal Follow-me” on page 46.
Note: Function key preprogrammed by your system
administrator. You can also use the procedure below.
#2# Dial.
í Press.
Diversion when there is no answer
*21# Dial to order.
The incoming call is diverted after 3 signals.
í Press.
#21# Dial to cancel.
í Press.
Dialog 4220 Lite/Dialog 4222 Office44
Diversion when caller receives a busy tone
*22# Dial to order.
í Press.
#22# Dial to cancel.
í Press.
Call Forwarding
45Dialog 4220 Lite/Dialog 4222 Office
Call Forwarding
Internal Follow-me
All calls to your extension are diverted to another extension of your
choice (within the private network). The Follow-me lamp indicates
that you have activated Follow-me. During Follow-me, your phone
can still be used for outgoing calls and you will hear a special dial
tone when you lift the handset.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), Internal Follow-me is ordered and cancelled
simultaneously on all lines.
Order from your own extension
u Lift the handset.
Diversion Ôz Press and enter the answering position number.
Note: Function key preprogrammed by your system
administrator.
Diversion Ô Press to order.
d Replace the handset.
Note: You can also use the procedure below.
*2*z Dial and enter the answering position number.
#í Press.
Dialog 4220 Lite/Dialog 4222 Office46
Cancel from your own extension
Diversion ÕÔ Press.
Notes:
Function key preprogrammed by your system
administrator.
You can also use the procedure below.
#2#í Dial and press.
Redirect from answering position
If you move from one answering position to another answering
position, you can redirect Follow-me from that new position.
Note: Internal Follow-me must be ordered from your own
extension before you can redirect from answering position.
*2*z Dial and enter your own extension number.
*z Press and enter the Diversion number.
Call Forwarding
#í Press to redirect.
Calls are diverted to the answering position.
Cancel from answering position
#2*z Dial and enter your own extension number.
#í Press.
47Dialog 4220 Lite/Dialog 4222 Office
Call Forwarding
External Follow-me
If external Follow-me is allowed you can have all calls to your
extension diverted to an external number of your choice. The
Follow-me lamp indicates that you have activated Follow-me.
During Follow-me, your phone can still be used for outgoing calls
and you will hear a special dial tone when you lift the handset.
Order
*23#z Dial and enter the digit or digits to get an external line and
enter the external number.
#í Press.
Cancel
Diversion ÕÔ Press.
Note: Function key preprogrammed by your system
administrator. You can also use the procedure below.
#23# Dial.
í Press.
Dialog 4220 Lite/Dialog 4222 Office48
Call Forwarding
Personal Number (optional)
With this feature you can be reached on your normal office phone
number even if you are out of the office, at home, etc.
Depending on the functionality of your office exchange, you can
have either one individual single search profile or you can choose
between five individual search profiles.
A search profile can be designed to fit the situation, i.e. in the office,
traveling, at home, etc. Both internal or external phone numbers
can be used in a profile.
Your search profile is programmed or modified by your system
administrator. See section “To design and order your search
profiles” on page 52.
When the feature is activated, incoming calls are transferred to your
selected phones or back-up services in the order that you choose.
If an answering position in the profile is busy, the call can be
transferred to another predefined position in the profile, i.e. Voice
Mail or a colleague.
You can handle the profiles from your own office phone. How to do
this is described in this section (an operator can also assist you).
You can also use any of the Personal Assistant applications, if
available. Contact your system administrator for more information.
When out of the office, the feature Direct Inward System Access
(DISA) can be used, if available in your system. How to use DISA is
described in this section.
49Dialog 4220 Lite/Dialog 4222 Office
Call Forwarding
To activate or change to another profile from your office
phone
*10* Dial.
( 1– 5) Press the search profile digit.
#í Press.
The display shows the chosen search profile digit.
To cancel from your office phone
#10# Dial.
í Press.
Notes:
You can also activate and change to another profile by
programming one function key/search profile (the function
keys has to be pre-assigned by your system administrator).
When the search profile is active the key lamp is on. See
section “Settings” on page 74.
When another party is included in the activated profile, a
colleague or an operator, etc., always remember to inform
them about your absence. If Voice Mail is included in the
activated profile, always update your greeting with Absence
Information.
Note: If you have activated a profile via a function key, you
can press this key instead of using the procedure above.
Dialog 4220 Lite/Dialog 4222 Office50
Call Forwarding
To activate or change to another profile from an external
phone
The external phone must be of push button type provided with
pound key (
tone pulses (DTMF).
#) and star key (*) or a mobile phone adapted for dial
z Call the DISA feature at your office.
Dial tone.
*75* Dial.
z* Enter the Authorization Code and press.
z# Dial your own extension number and press.
Dial tone.
*10* Dial.
z* Dial your own extension number and press.
( 1– 5) Press the search profile digit.
#d Press and replace the handset.
Note: When another party is included in the activated
profile, a colleague or an operator, etc., always remember
to inform about your absence. If Voice Mail is included in the
activated profile, always update your greeting with Absence
Information.
51Dialog 4220 Lite/Dialog 4222 Office
Call Forwarding
To cancel from an external phone
The external phone must be of push button type provided with
pound key (
tone pulses (DTMF).
#) and star key (*) or a mobile phone adapted for dial
z Call the DISA feature at your office.
Dial tone.
*75* Dial.
z* Dial the Authorization Code and press.
z# Dial your own extension number and press.
Dial tone.
#10* Dial.
z# Dial your own extension number and press.
d Replace the handset.
To design and order your search profiles
The search profiles are installed or changed by your system
administrator. In order to set up your profiles, copy the setting form,
fill in your new or changed profiles and give it to your system
administrator.
Note: If a profile handling application is connected to your
system, you can edit profiles via your Intranet. See separate
instructions for the application.
Dialog 4220 Lite/Dialog 4222 Office52
Call Forwarding
Important notes when designing your search profiles:
• Avoid ring times longer than 45 seconds for your profiles.
Usually the caller hangs up after 3-6 ring signals. If you need a
longer ring time, the maximum time is 60 sec.
• Consider the time you need to react and answer on each
answering position in your profile.
You might need up to 15 seconds to react and answer a call on
a desk or cordless phone and 20–25 seconds for a mobile
phone.
• There must be an answering position at the end of every profile
(Voice Mail or operator/secretary).
If not, calls might end up unanswered.
• Consider what should happen while you are busy on a phone.
The available options are:
– Activate Free on 2nd (if available)
– Diversion to Voice Mail
– Diversion to the operator
• If an answering machine, a fax or other answering device is
used as an early answering position, it might interrupt the
searching.
Disconnect the answering device, or design the ring times so
they do not affect the searching.
• If your system admits just one single personal profile, design the
profile only with your 2–3 most frequently used positions.
If you add more numbers, there is a risk that the caller hangs up
before a latter position is called.
• If your system admits 1–5 personal profiles, design the different
profiles to fit your most frequently used positions.
Make sure you use as few answering positions as possible for
each profile. Profile examples:
–In office
–At home
–Traveling
– Absent/not reachable
53Dialog 4220 Lite/Dialog 4222 Office
Call Forwarding
Example:
How to fill in your setting form for search profiles:
Profile 1 In office
Search
order
1Desk 1234 10
2Cordless 5234 15
3 Voice Mail
* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.
Profile 2 At home
Search
order
1 External 222222 20
2 Mobile 0706666666 25
3 Voice Mail
Type of telephone or
Answering position* Telephone number
Type of telephone or
Answering position* Telephone number
Ring time
(seconds)
Ring time
(seconds)
Dialog 4220 Lite/Dialog 4222 Office54
Setting form for search profiles
Name:
Department:
Tel e p h o n e N o :
Account:
Call Forwarding
Profile 1 ..........................
Search
order
1
2
3
4
* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.
Type of telephone or
Answering position* Telephone number
Profile 2 ..........................
Search
order
1
2
3
4
Type of telephone or
Answering position* Telephone number
Profile 3 ..........................
Search
order
1
2
3
4
Type of telephone or
Answering position* Telephone number
Profile 4 ..........................
Search
order
1
2
3
4
Type of telephone or
Answering position* Telephone number
Ring time
(seconds)
Ring time
(seconds)
Ring time
(seconds)
Ring time
(seconds)
Profile 5 ..........................
Search
order
1
2
3
4
Type of telephone or
Answering position* Telephone number
Ring time
(seconds)
55Dialog 4220 Lite/Dialog 4222 Office
Absence Information (optional)
*24* Dial.
Absence Information (optional)
Absence Information is used to inform callers why you are absent
and when you will return. If you are authorized, you can also enter
Absence Information for another extension from your extension.
During Absence Information, your phone can still be used for
outgoing calls and you will hear a special dial tone when you lift the
handset.
Order
Example: Back on September 15 (=0915).
( 0– 9) Enter the absence code.
Note: The absence codes consist of one digit which
depends on the system connected to the exchange.
Contact your system administrator regarding the available
absence codes.
*0915 Press and enter the date (MMDD) or time (HHMM) of your
return.
Notes:
If no ret urn time o r da te is nee ded , t his st ep can be s ki pped.
The order in which the date is stated is system dependent.
#í Press.
On the 4222 Office phone the display shows the reason for
absence, and if entered, time or date of return.
Dialog 4220 Lite/Dialog 4222 Office56
Cancel
#24# Dial.
Absence Information (optional)
í Press.
The programmed information is erased.
Order for another extension
*25* Dial.
z* Dial the extension number and press.
( 0– 9) Enter the absence code.
*0915 Press and enter the date or time of the other person's return.
#í Press.
The display on the other person's extension shows the reason for
absence, and if entered, time or date of return.
Cancel for another extension
#25* Dial.
z# Dial the extension number and press.
Note: If the special dial tone is received, the Authorization
Code for the other extension is required. Add the code and
# before pressing the Clear key.
press
í Press.
57Dialog 4220 Lite/Dialog 4222 Office
Messages
Messages
Manual Message Waiting (MMW)
If the called extension does not answer you can initiate a message
waiting indication on that extension (if this feature is allowed). If
there is a message waiting, the Message key lamp is on and you
will hear a special dial tone after lifting the handset.
Answer
Message ÕÔ Press.
Note: Function key preprogrammed by your system
administrator.
A call is initiated to the extension that requested Message Waiting.
Checking the party that requested MMW
(Dialog 4222 Office phone only).
Ô Program Press.
The program key lamp turns on and all other lamps turn off.
Message Ô Press.
Note: Function key preprogrammed by your system
administrator.
The number that requested Message Waiting is shown in the
display.
ÕÔ Program Press to finish the procedure.
Dialog 4220 Lite/Dialog 4222 Office58
Cancel MMW at your own extension
#31# Dial.
í Press.
Order MMW to another extension
*31* Dial.
z Dial the extension number.
Messages
#í Press.
The Message Waiting key lights up on the called extension.
Cancel MMW to another extension
#31* Dial.
z Dial the extension number.
#í Press.
59Dialog 4220 Lite/Dialog 4222 Office
Messages
Message Waiting (optional)
If assigned this feature and your phone is diverted to an
interception computer, a function key (preprogrammed by your
system administrator) will flash when there are messages stored for
you in the computer. The messages will be printed out on a printer
connected to the computer.
To print out messages
Message ÕÔ Press.
Note: Function key preprogrammed by your system
administrator.
On the 4222 Office phone, the display shows the identity of the
computer and the number of messages stored for you.
If you find that the notification of Message Waiting is intrusive or
you want to shut off the notification:
#56#* Dial.
Acknowledgement tone.
Dialog 4220 Lite/Dialog 4222 Office60
Messages
Voice Mail (optional)
The Voice Mail application allows you to leave a voice message to
the caller when you are unable to answer calls, e.g. when out of
office, in a meeting, etc. The caller can then leave a message in
your mailbox. When back in your office you can enter your mailbox
and listen to the messages received.
You can choose to divert all incoming calls to your mailbox, or calls
when there is no answer, or calls when your phone is busy.
If you use the Personal Number feature, it is recommended to
program Voice Mail as the last answering position for all search
profiles.
When you enter your mailbox, you will hear recorded instructions
on how to handle listening, recording, storing and deleting
messages, and how to change your security code.
Note: How to handle your mailbox, depends on the type of
Voice Mail system. The following describes the, in MD110,
integrated type. For other types, please refer to separate
user instructions. Contact your system administrator if you
do not know which type of Voice Mail system you have.
To activate and deactivate your mailbox
For all incoming calls:
See “Diversion” on page 43 (procedure with code 2). Use the
number to the Voice Mail system as the “answering position
number”.
When incoming calls get no answer:
See “Diversion” on page 43 when there is no answer (procedure
with code 21).
When incoming calls get a busy tone:
See “Diversion” on page 43 when caller receives a busy tone
(procedure with code 22).
61Dialog 4220 Lite/Dialog 4222 Office
Messages
To access your mailbox
From your office phone:
z Dial the number to the Voice Mail system.
Note: If a function key is programmed for your mailbox and
the key lamp is on or flashing (= a new message is
received), you can also press this key.
If you are asked to enter your security code:
z Enter your security code.
Code at delivery = your extension number.
From another phone:
z Dial the number to the Voice Mail system.
If you are asked to enter your security code (if the phone you are
using has a mailbox of its own):
# Press.
z Dial your mailbox number.
(normally your office extension number)
z Enter your security code (if required).
To access someone else´s mailbox
z Dial the number to the Voice Mail system.
If you are asked to enter your security code (if the phone you are
using has a mailbox of its own):
# Press.
z Dial the mailbox number.
(normally the office extension number of the other person)
z Enter the security code of the other person (if required).
Dialog 4220 Lite/Dialog 4222 Office62
Messages
To handle the mailbox
Recorded information on the line tells you the number of new and
stored messages. If you have too many messages stored, you will
first be asked to delete saved messages.
Recorded instructions ask you to press different digits in order to
listen to callers’ messages, record your own greetings, change
your password or exit your mailbox, etc.
The following diagram gives an overview of the mailbox system and
the digits to be used.
63Dialog 4220 Lite/Dialog 4222 Office
Group Features
Group Features
Group Call-pick-up
People working in a team can have their phones programmed by
their system administrator to form Call Pick-up groups.
In a Call Pick-up group, any member can answer any individual call
to group members.
59 Press to answer.
Notes:
One Call Pick-up group can serve as an alternative to
another group. Calls to the alternative group can only be
answered when there are no calls to your own group.
Common Bell Group
Calls are signalled on a common bell.
59 Press to answer.
Dialog 4220 Lite/Dialog 4222 Office64
Group Hunting
An internal Group Hunting number is a common directory number
for a group of extensions. Calls to the group will be indicated at a
free extension in the group.
When you leave the group temporarily, you make your phone
unavailable for incoming calls.
To leave the group temporarily
*2*z Dial and enter your own extension number.
#í Press.
To re-en t e r t h e g r oup
#2# Dial.
í Press.
Group Features
If you are authorized you can divert all calls to your group, to
another extension or group:
*20* Dial.
z* Dial the number of the group to be diverted and press.
z Dial the extension number of the new anwering position.
#í Press.
65Dialog 4220 Lite/Dialog 4222 Office
Group Features
To cancel the Diversion:
#20* Dial.
z Dial the number of the group that has been diverted.
#í Press.
Group Do Not Disturb
If your extension is defined as a master extension (preprogrammed
by your system administrator), you can mark a group of extensions
as Group Do Not Disturb. The group can be bypassed by you.
To o r d e r :
*28*z Dial and enter the group number.
# Press.
Special dial tone.
í Press.
To cancel:
#28*z Dial and enter the group number.
#í Press.
To bypass:
*1*z Dial and enter the extension number.
# Press.
The call is made to the specified extension in the group.
Dialog 4220 Lite/Dialog 4222 Office66
Other Useful Features
Account Code (optional)
This feature is used to charge a call to an account number or to
prevent unauthorised calls from your phone. The Account Code
can have 1 to 15 digits.
*61* Dial.
Other Useful Features
z# Dial the Account Code and press.
Dial tone.
z Dial the digit or digits to get an external line and the external
number.
Ongoing external call
When used to charge a call it is also possible to connect an
ongoing external call to an Account Code. During the call:
ÕÔ Line Press the ongoing call Line key to put the call on hold.
*61* Dial.
z# Dial the Account Code and press.
Dial tone.
ÖÔ Line Press the flashing Line key for the call put on hold.
67Dialog 4220 Lite/Dialog 4222 Office
Other Useful Features
Immediate Speech Connection
On the 4222 Office phone, calls are automatically answered
without lifting the handset or pressing any keys. The call starts in
handsfree mode.
On the 4220 Lite phone, calls are automatically answered and the
caller can leave a message over the built-in loudspeaker. To answer
the call you have to lift the handset.
The feature can be permanently active or activated by use of a
function key (preprogrammed by your system administrator).
Permanently active
Program the ringing option with “Immediate Speech Connection
with one ring signal”, option 6, on the Line key. See section
“Settings” on page 74.
Activated on a function key
Automatic answer Ô Press to order or cancel.
Note: Function key preprogrammed by your system
administrator.
The incoming call is signalled with one ring signal. When the key
lamp is on you can use this feature.
Dialog 4220 Lite/Dialog 4222 Office68
General Deactivation
The following features can be simultaneously cancelled:
• Callback (all Callbacks are cancelled).
• Diversion/Internal and External Follow-me.
• Manual Message Waiting/Message Diversion.
• Do Not Disturb.
Order
#0# Dial.
í Press.
Night Service
When the exchange is in Night Service mode, all your incoming
calls to the operator are transferred to a selected extension or
group of extensions. The exchange has three different Night
Service modes:
Other Useful Features
Common Night Service
All incoming calls to the operator are transferred to one specific
extension. Answer the call in the normal way.
Individual Night Service
Selected external calls to the operator are transferred to one
specific extension. Answer the call in the normal way.
Universal Night Service
All incoming calls to the operator are transferred to a universal
signalling device, e.g. the common bell. Answer the call as
descibed in section “Common Bell Group” on page 64.
69Dialog 4220 Lite/Dialog 4222 Office
Other Useful Features
Hot Line
This feature is programmed by your system administrator.
Delayed Hot Line
When the handset of the delayed Hot Line phone is lifted or when
the Line key is pressed, a timer is started. If no digit is pressed
before time out, a call is automatically generated to a specific
extension or external line. If a digit is pressed before time out the
phone works as an ordinary phone.
Note: This feature is only available in newer versions of the
exchange.
Direct Hot Line
The same feature as described above, but without a delay. Only
Hot Line calls can be placed from this line. To be used e.g. as alarm
phone, door phone etc.
Emergency mode
In the event of an emergency, the operator can set the exchange
into Emergency mode, during which only preprogrammed
extensions are permitted to make calls. If your extension is not
assigned with this category and you try to make a call, you will not
receive a dial tone.
Dialog 4220 Lite/Dialog 4222 Office70
Additional Directory Number
You can be assigned (preprogrammed by your system
administrator) one or more Additional Directory Numbers (lines) on
free function keys.
To answer, make calls and use features on the additional directory
lines, use the same procedure as for the Triple Access Lines,
unless you have other instructions. However, you have to press the
additional Line key after lifting the handset.
Example:
To make a call on an additional directory line:
u Lift the handset.
Additional line Ô Press.
z Dial the extension number.
Other Useful Features
Note: Function key preprogrammed by your system
administrator.
71Dialog 4220 Lite/Dialog 4222 Office
Other Useful Features
Multiple Represented Directory Number
Your extension number can be programmed on a dedicated key on
other system telephones, i.e. your number is “represented” on
these phones. Other extension numbers can of course also be
“represented” on your phone.
Note: This feature has to be programmed by your system
administrator.
Incoming calls
Incoming calls can be answered (indicated with a flashing key
lamp, calling party information and/or ring signal) on all phones
where the number is represented.
Outgoing calls
The dedicated key can be used to call the programmed extension.
How outgoing calls are handled depends on the programming of
the phone, please contact your system administrator regarding
this.
Malicious Call Tracing
If you are disturbed by bothersome or malicious external incoming
calls, you can request number tracing from the network provider.
You can invoke tracing during or after an ongoing conversation.
The external line can be held for a limited period of time.
Order
During an ongoing conversation:
Mal. Call Tracing Ô Press.
The system acknowledges with different tones whether the tracing
request was accepted or rejected.
Note: Function key preprogrammed by your system
administrator.
Dialog 4220 Lite/Dialog 4222 Office72
Other Useful Features
DISA = Direct Inward System Access (optional)
If you are assigned to use this feature and you are working
externally, you can call your office and get access to an external line
in order to make business calls. The business call will be charged
your office extension number or an account number. You will be
charged just for the call to the office.
The external phone must be of push button type provided with
pound key (
tone pulses (DTMF).
After a completed DISA call you must hang up before a new DISA
call can be made.
There are different procedures depending on the type of
Authorization Code, or when an Account Code is used.
With common Authorization Code
#) and star key (*) or a mobile phone adapted for dial
z Call the DISA feature at your office.
Dial tone.
*6* Dial.
z# Dial the Authorization Code and press.
Dial tone.
z Dial the external number.
With individual Authorization Code
z Call the DISA feature at your office.
Dial tone.
*75* Dial.
z* Dial the Authorization Code and press.
z# Dial your own extension number and press.
Dial tone.
z Dial the external number.
73Dialog 4220 Lite/Dialog 4222 Office
Settings
Ô Program Press.
Settings
Programming of function keys
Frequently used features and phone numbers can be programmed
on the function keys for easy access. When you want to use the
feature, just press the key. Certain features must be
preprogrammed by your system administrator. Both phone
numbers and feature codes can be programmed on a function key.
Program or change a feature
Ô Press the selected function key.
Note: If the key is already programmed, the number or
feature will be displayed.
z Enter phone number or a feature code according to the list in
section “Features and required data”.
Note: If a wrong number is entered, press the Clear key to
erase it, and then enter the correct number.
ÕÔ Press the function key again.
ÕÔ Program Press to finish programming.
Remove the transparent cover and write the feature name or phone
number beside the key.
Dialog 4220 Lite/Dialog 4222 Office74
To verify and erase programmed number or feature
Ô Program Press.
Settings
Notes: To erase a programmed feature, press the Clear
key, instead of the phone number or feature code, in the
programming sequence.
Use the DCM (Designation Card Manager) to make and
print your own designation cards. DCM is included on the
Enterprise Telephone Toolbox CD or it can be downloaded
from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson
Enterprise certified sales partner.
Ô Press the selected function key.
On the 4222 Office phone, the stored number is shown on the
display.
í ÕÔ Press if you want to erase the stored number.
The stored number is erased.
ÕÔ Program Press.
75Dialog 4220 Lite/Dialog 4222 Office
Settings
Features and required data
Feature To be entered on the function key
Dial by a function key
Call pick up:
Group 59
Individual No. + 8
Call Waiting 5
Conference 3
Intrusion on busy
extension
Last External Number
Redial
Hold, common 8
Personal Number
(list no.)
Extension number or procedure
Feature
code
***
1–5)
(
4
Dialog 4220 Lite/Dialog 4222 Office76
Settings
Features that can only be programmed by your system
administrator:
• Additional lines • Callback*
• Dedicated intercom link • Diversion*
• Do Not Disturb* • External line
• Free on 2nd • Immediate Speech
Connection*
• Individual External Line • Malicious Call Tracing
• Manual Message Waiting • Multiple representation
• Search profile lists and pre-
assigning of function keys
for Personal Number
*The feature can also be programmed by you.
When the feature has been programmed by you, you will not get a
toggle function. Instead you will have one key for activation and
another key for deactivation. The key lamp will not indicate that the
feature is activated.
When the feature has been programmed by your system
administrator you will get a toggle function and the key lamp will
indicate that the feature is activated.
77Dialog 4220 Lite/Dialog 4222 Office
Settings
Ô Program Press.
Programming of ring signals
You have 6 programmable ring signals on your phone. The different
signals can be programmed on lines, additional lines and multiple
represented lines.
Ô Line 1 Press the corresponding Line key.
On the 4222 Office phone, a digit (0–6) is shown in the display.
( 0– 6) Select the ring signal you want to use according to the list
below.
0 = Silent.
1 = Periodic ring signal.
2 = Delayed periodic ring signal.
3 = One muted ring signal.
4 = One muted delayed ring signal.
5 = Immediate Speech Connection with one ring signal
controlled by function key.
6 = Immediate Speech Connection with one ring signal.
Note: Options 5 and 6 are not available for multiple
represented lines.
ÕÔ Line 1 Press.
ÕÔ Program Press to finish programming.
To verify a ring signal
(Dialog 4222 Office phone only).
Ô Program Press.
Ô Line 1 Press the corresponding Line key.
A digit (0–6) is shown in the display.
ÕÔ Program Press to finish programming.
Dialog 4220 Lite/Dialog 4222 Office78
Settings
Programming of ring signal tone character
There are 10 different programmable ring signal tone characters on
your phone, each corresponding to a digit between 0 and 9.
Note: If you use melodies to signal incoming calls (4222
Office phone only), this will replace the tone character. See
section “Melody Ringing” on page 82.
Ô Program Press.
On the 4222 Office phone, the current tone character is displayed.
( 0– 9) Press the corresponding digit.
The phone rings with the chosen tone character.
ÕÔ Program Press to finish programming.
79Dialog 4220 Lite/Dialog 4222 Office
Settings
Handset and loudspeaker volume
Use the Volume keys to adjust the volume of the handset or
loudspeaker during a call. Adjust the handset listening volume
when the handset is off hook. Adjust the loudspeaker volume when
dial tone is heard via the loudspeaker, or for Dialog 4222 Office also
during a handsfree call.
ì Press to change the volume.
On the Dialog 4222 Office phone, a volume symbol is shown for a
few seconds (replacing your extension number). The handset and
loudspeaker volume level is stored.
To adjust the volume during Group Listening:
d
Replace the handset.
ì Press to change the volume.
On the Dialog 4222 Office phone, a volume symbol is shown for a
few seconds, instead of the number. The handset and loudspeaker
volume level is stored.
u Lift the handset and press.
For people with impaired hearing, the handset hearing volume level
can be extra amplified. To change the level:
í*5 Press simultaneously for at least 1 sec.
A tone signal is heard, and the display on the 4222 Office phone
shows
Setting Mode
.
Ô Line 1 Press to set or reset the volume level.
Key lamp on indicates amplified volume level. Key lamp off
indicates default volume.
# Press to finish setting.
When extra amplification has been selected, the Line 1 key lamp
turns off.
Note: A volume level change also effects a headset
connected to the headset outlet.
Dialog 4220 Lite/Dialog 4222 Office80
Settings
Ring signal volume
Use the Volume keys to adjust the ring signal volume when the
phone is idle or ringing. Adjusted volume is stored.
ì Press to adjust the volume.
On the Dialog 4222 Office phone, a volume symbol is shown for a
few seconds (replacing your extension number).
Mute ring signal
You can suppress the ring signal for an incoming call.
É Press to supress the ring signal.
The ring signal is switched off for the current call, and your phone is
automatically set to Silent Ringing (see below).
Silent Ringing
If you do not want to be disturbed by the ring signal but still want to
answer an incoming call, you can switch off the ring signal.
Incoming calls are only indicated by a flashing line lamp and display
information.
When the phone is in idle mode, or when ringing:
É Press to switch off the ring signal.
The Mute key lamp is switched on to indicate Silent Ringing. The
ring signal will automatically be switched on the next time you lift
the handset or press any key.
81Dialog 4220 Lite/Dialog 4222 Office
Settings
Melody Ringing
(Dialog 4222 Office phone only).
If you want to replace the ring signal with personal melodies when
your phone rings, you can program one melody to signal an internal
call, a second melody for an external call and a third melody to
signal a Callback call.
í*7 Press and hold simultaneously to enter melody mode.
Melody Mode
If there is a stored and activated melody for internal calls (Line 1),
external calls (Line 2) or Callback calls (Inquiry), the corresponding
key lamp is switched on.
In melody mode you can:
• Program new melodies
• Edit or delete stored melodies
• Activate or deactivate stored melodies
# Press to exit melody mode.
Note: If you do not press any key within 30 seconds,
melody mode is automatically cancelled.
Dialog 4220 Lite/Dialog 4222 Office82
Program a new melody, edit or delete a current melody
Ô Program Press.
Program Melody
Press the key for the requested type of call:
If there is a current melody, the melody is played and the last 19
notes or signs are displayed.
Ô Line 1 Press for internal calls,
or
Ô Line 2 press for external calls,
or
Ô Inquiry press for Callback calls.
To edit the current melody:
Settings
ì Press to move the cursor to the right of the position to be
edited.
Keep pressed to go to the beginning or to the end.
í Press to erase the note to the left of the cursor.
Keep pressed to erase all the notes.
To enter a new melody or notes, see section “To e nt e r n o te s ” on
page 85.
To store the current melody:
ÖÔ Line Press the flashing Line key (Line 1 or Line 2 or Inquiry).
ÕÔ Program Press.
The current melody is stored.
Note: The melody is not yet activated, see section “Activate
or deactivate a stored melody” on page 84.
83Dialog 4220 Lite/Dialog 4222 Office
Settings
í Press and hold until no notes are displayed.
ÖÔ Line Press the flashing Line key (Line 1 or Line 2 or Inquiry).
ÕÔ Program Press.
To Delete the current melody:
Activate or deactivate a stored melody
A stored melody has to be activated in melody mode to be heard
when you get an incoming call.
To activate (in melody mode):
Ô Line Press the key for the requested type of call (Line 1 or Line 2
or Inquiry).
The corresponding key lamp is switched on:
Line 1 key = Internal calls
Line 2 key = External calls
Inquiry key = Callback calls
Note: If you want to return to an ordinary ring signal but
keep the melody stored, press again the key for the
requested type of call. When the key lamp is off the stored
melody is deactivated.
# Press to exit melody mode.
Dialog 4220 Lite/Dialog 4222 Office84
Settings
To ente r n o t e s
In melody mode, the key pad is used to enter notes, pauses, etc. A
maximum of 40 notes can be programmed for incoming calls, and
20 notes for recalls.
This is how the keys are used:
Press to insert notes (1–9).
Note: A short press gives a short note, a long press gives
a long tone (displayed by a capital letter), +c and +d means
the higher octave.
* Press to insert a short pause (p).
Hold to get a long pause (P). Repeat to get a longer pause (pp...p).
0 Press to get a higher octave for the inserted note.
A + is shown in front of the note to indicate the higher octave.
Example: 30 to get +e
# Press to increase or decrease the pitch for the inserted note.
Press once for sharp pitch, twice for flat pitch and three times to
get the normal pitch.
ì Press to move the cursor to the left or to the right.
Keep pressed to go to the beginning or to the end.
 Press to listen to the entered notes.
í Press to erase the note to the left of the cursor.
Keep pressed to erase all the notes.
Melody example:
James Bond theme programmed for internal calls:
C d d D D pp C C C C #d #d #D #D pp D D D ##A G pppp G F G
Enter the notes.
Grey digit = Long press.
Note: The
after the note, but is displayed before the note.
# Key (to get a sharp or flat tone) is pressed
85Dialog 4220 Lite/Dialog 4222 Office
Settings
When the first 19 positions are entered, the display shows (only last
entered 19 positions can be shown):
Program Intern
CddDDppCCCC#d#d#D#D<
When all the notes are entered, the display shows (only last entered
19 positions are shown):
Program Intern
#D#DppDDDbAGppppGFG<
Note: The flat A (
show both the note b and the flat sign.
##A) is shown as bA, i.e. b is used to
Display contrast
(Dialog 4222 Office phone only).
You can adjust the contrast for the display.
í*5 Press and hold simultaneously until a ring signal is heard.
The display shows
Setting Mode
.
ÕÔ Program Press.
ì Press repeatedly to adjust the contrast.
# Press to save and exit.
Note: To exit the menu without saving the changes, press
# before you press any of the adjustment keys.
Dialog 4220 Lite/Dialog 4222 Office86
Accessories
Accessories
Key panel (optional)
(Dialog 4222 Office phone only).
In newer versions of the exhange, your phone can be equipped
with one additional key panel. The key panel offers 17 additional
keys for storing of your most frequently used telephone numbers
and features, and for supervising extensions. If you do not know
which version of the exchange you are using, ask your system
administrator. To install the key panel, see section “Installation” on
page 93.
Note: The key panel must be of type DBY 419 01.
Use the DCM (Designation Card Manager) to make and print your
own key panel designation cards. DCM is included on the
Enterprise Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
87Dialog 4220 Lite/Dialog 4222 Office
Accessories
Headset (optional)
(Dialog 4222 Office phone only).
To install the headset, see section “Installation” on page 93. The
following headset features are available.
Answer calls
Press to answer.
Í
The Headset key lamp is turned on.
Note: When the phone is set for Headset Preset, you can
also press the flashing line key to answer the call. See
section “Headset Preset” on page 89.
í Press to terminate the headset call.
Make calls
z Press and dial the number.
Í
The Headset key lamp is turned on.
Note: When the phone is set for Headset Preset, you can
also dial the number directly without pressing the Headset
key, or you can press a Line key instead of the Headset key.
See section “Headset Preset” on page 89.
í Press to terminate the call.
From headset to handset
u Lift the handset.
From handset to headset
Press.
Í
d
The Headset key lamp is turned on.
Replace the handset.
Dialog 4220 Lite/Dialog 4222 Office88
Headset with Group Listening (loudspeaking)
Accessories
 Press to toggle between headset with or without Group
Listening.
When the Loudspeaker key lamp is on, the Group Listening is
active.
From headset to handsfree
 Press.
The Loudspeaker key lamp is turned on.
Press.
ÏÍ
From handsfree to headset
Press.
Í
The Headset key lamp is turned on.
Headset Preset
By default the phone is set to Loudspeaker Preset mode, so that
calls are connected to the loudspeaker when you answer or make
calls by pressing a Line key. Also when you dial the number without
lifting the handset, the call is automatically connected to the
loudspeaker.
When you use a headset for your telephone, you can change the
setting to Headset Preset mode to get calls connected to the
headset instead. In Headset Preset mode you can make headset
calls by pressing digits directly (direct dialing). You can also answer
headset calls by pressing a Line key.
Notes:
Independent the type of preset setting, when you lift the
handset, the call is always connected to the handset.
Also handsfree and loudspeaking work as usual, i.e. when
the Loudspeaker key is pressed, the call is temporarily
connected to the loudspeaker.
Activation and deactivation of Headset Preset can only be
done when the telephone is in idle mode.
89Dialog 4220 Lite/Dialog 4222 Office
Accessories
Í
To activate Headset Preset:
Press and hold for at least 4 seconds.
A short acknowledgement tone signal is heard, and the headset
key lamp flashes for a few seconds.
To cancel Headset Preset:
 Press and hold for at least 4 seconds.
A short acknowledgement tone signal is heard, and the
loudspeaker key lamp flashes for a few seconds.
To check the current preset setting:
Ô Line 1 Press.
Either the Loudspeaker or Headset key lamp is turned on,
indicating the current preset setting.
í Press.
Headset volume
Use the Volume keys to change the volume of the headset.
ì Press to change the volume.
On the Dialog 4222 Office phone, a volume symbol is shown for a
few seconds (replacing your extension number). The set headset
volume level is stored.
To adjust the volume for the loudspeaker of the phone during
Group Listening:
Press.
ÏÍ
ì Press to change the volume.
On the Dialog 4222 Office phone, a volume symbol is shown for a
few seconds (replacing your extension number). The loudspeaker
volume level is stored.
Í
Â
Press.
For those with impaired hearing, the headset hearing volume level
can be futher amplified, use the same procedure as in section
“Handset and loudspeaker volume” on page 80.
Dialog 4220 Lite/Dialog 4222 Office90
Accessories
Extra handset (optional)
(Dialog 4222 Office phone only).
The extra handset is used in parallel with the ordinary handset
allowing another person to listen to an ongoing call. The extra
handset is connected to the headset outlet under the phone, see
section “Installation” on page 93.
It is possible to switch between the speaking party and the listening
party.
Í
Press to switch between the speaking and listening party.
Note when speaking: For good speech quality, only one
person at the time should speak.
Pull-out leaf (optional)
The pull-out leaf is used for a personal telephone number list and is
installed under the phone. To install the pull-out leaf, see section
“Installation” on page 93.
Use the DCM (Designation Card Manager) to make and print your
own card for the pull-out leaf. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from: http://
www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
91Dialog 4220 Lite/Dialog 4222 Office
Accessories
Option unit (optional)
(Dialog 4222 Office phone only).
The option unit DBY 420 01/1 is an optional accessory to be
installed under your telephone set. The unit is used to connect
either an extra bell outside your room, or a busy signal lamp
outside your door.
To check or set the option unit for extra bell or for busy
signal
í*1 Press and hold simultaneously until a ring signal is heard.
The display shows
indicates the setting of the option unit:
Off=Extra bell, On=Busy signal lamp. Flashing=Combined extra bell
& busy lamp.
Ô Press to change to busy signal,
Line 2
or
ÕÔ press to change to extra bell & busy signal,
Line 2
or
ÖÔ press to change to extra bell.
Line 2
OPTION PROGRAMMING
and the Line 2 key lamp
# Press to save the setting and exit.
Note: If you do not press
returns to idle about 30 seconds after the last key press.
#, the phone automatically
Dialog 4220 Lite/Dialog 4222 Office92
Installation
Install cables
Handset cable to the left Handset cable to the right
Installation
You can put the cable to the handset into the notch underneath the
telephone. The cable to the exchange has to be plugged into
“LINE” and the handset cable has to be plugged into “HANDSET”.
Note: The headset is for use with the Dialog 4222 Office
phone only.
Change cables
To remove a cable, use a screwdriver to unlock the stop.
93Dialog 4220 Lite/Dialog 4222 Office
Installation
Install stands and adapt telephone
Position high Position low
Press to fasten stand Release to remove stand
Dialog 4220 Lite/Dialog 4222 Office94
Installation
Install card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from: http://
www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
95Dialog 4220 Lite/Dialog 4222 Office
Installation
Install key panel (optional)
(Dialog 4222 Office phone only).
1 Fasten the connector in the bottom of the hole using a
finger or a blunt tool. Make sure the connector fits before
pressing it down.
2 Press where the arrows are pointing, until you hear a
“Click” sound.
3 Install the stands as shown in the picture in section
“Stand positioning”.
Note: The key panel must be of type DBY 419 01, and it
can only be used in newer versions of the exchange.
Dialog 4220 Lite/Dialog 4222 Office96
Installation
Stand positioning
Install card
Use the DCM (Designation Card Manager) to make and print your
own key panel designation cards. DCM is included on the
Enterprise Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
97Dialog 4220 Lite/Dialog 4222 Office
Installation
Install pull-out leaf (optional)
1 Remove the protective film from the guiding rails.
2 Attach the guiding rails to the bottom of the phone,
observing the direction of the “cut” corner.
3 Insert the pull-out leaf.
Dialog 4220 Lite/Dialog 4222 Office98
Installation
Wall mounting
The phone can be wall mounted without using a special console.
Useful for instance in conference rooms or public areas.
1 Use a screwdriver to remove the handset hook.
2 Turn the hook upside down and insert.
3 Use a screwdriver to remove the two plastic covers.
4 Drill wall holes according to measurements given here.
5 Place screws according to measurements and mount the
phone.
99Dialog 4220 Lite/Dialog 4222 Office
Installation
Placing the phone
Do not expose your phone to direct sunlight for long periods. Keep
the phone away from excessive heat and moisture.
Cleaning
Clean your phone only with a soft, water dampened cloth. Using
soap or any other cleaning materials may discolor or damage the
phone.
Dialog 4220 Lite/Dialog 4222 Office100
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