Aastra Dialog 3413 User Guide
Dialog 3413
IP Telephone for MD110 Communication System
User Guide
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Welcome
Welcome
Welcome to the User Guide for the Dialog 3413 IP telephone in the
Ericsson MD110 Communication System.
It is a state-of-the-art business communications system. Its alliance
of features and facilities effectively improves communications for
virtually any kind of organization.
Your phone is equipped with programmable keys for single-key
access to frequently used functions and numbers. Step-by-step
instructions in the display assist your actions on the phone. Only a
selected number of display images, however, are shown in the User
Guide for your reference.
Function descriptions that do not include speaking in the handset,
are described off-hook, if nothing else is stated. Instead of pressing
the “Clear-key”, you can always replace the handset.
Some markets use differing codes for some functions. In this guide,
all functions are described using the most common code for every
specific function. As a note the markets and their differing code is
shown.
The User Guide describes the facilities of the Dialog 3413 IP
telephone as it is programmed at delivery from the factory. There
may be some differences in the way your phone is programmed.
Please consult your system administrator if you need further
information.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Dialog 3413 is an IP telephone conforming to the
H.323 standard, i.e. it can only be used with a local area
network (LAN) that supports this type of telephone.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. Ericsson shall not be liable for errors
contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this material.
Hereby, Ericsson Enterprise AB declares that this telephone, is in
conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC. Please
refer to http://www.ericsson.com/sdoc.
EN/LZT 103 14 R1B
© Ericsson Enterprise AB 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.
Dialog 34132
Table of Contents
Description ....................................................... 4
Safety Instructions ............................................7
Start the Telephone – Log On/Off ..................... 8
Incoming Calls ............................................... 13
Outgoing Calls ............................................... 15
During Calls ....................................................18
When You Receive a Busy Tone ..................... 22
Call Forwarding .............................................. 25
Internal Messages .......................................... 34
Voice Mail ....................................................... 36
Information ..................................................... 39
Abbreviated Numbers .................................... 41
Group Facilities ..............................................44
Other Useful Facilities .....................................46
Paging (optional) ............................................ 51
Phone Book ...................................................56
Programming and Adjustments ...................... 62
Audible Signals .............................................. 68
Visible Signals ................................................70
Display Information ......................................... 71
Installation ......................................................74
Index .............................................................. 76
Table of Contents
page
3Dialog 3413
Description
Description
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TUV WXYZPQRS
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1Display
3x40 characters. See section “Display Information” on page 71.
2Soft-keys
The functions depend on the traffic state. When you are requested
to “(see display)”, press the required key to access the function.
3Callback
See section “When You Receive a Busy Tone” on page 22.
4 Follow-me
See section “Call Forwarding” on page 25.
Dialog 34134
Description
5Free on 2
nd
To allow a second call to be received when you already have an
active call.
6Message
Message indication key. When the key lamp is lit, press the key to
retrieve the message.
7Transfer
See section “During Calls” on page 18.
8 Triple access line
For handling calls. Access 1 and 2 are available both for incoming
and outgoing calls. Inquiry can only be used for outgoing calls.
9Menu
This key is not used but reserved for future use. If the
corresponding LED is lit, there is a problem in the communication
towards ASB 501 04. You should contact the maintenance
personnel.
10 Programmable function keys
See section “Programming and Adjustments” on page 62.
11 Mute
See section “During Calls” on page 18.
12 Loudspeaker on/off
See section “During Calls” on page 18.
13 Clear
To disconnect calls.
14 Volume control
See section “Programming and Adjustments” on page 62.
15 Handset
Please note: The handset may attract and retain small
metal objects in the earcap region.
16 Power adapter connection
See section “Start the Telephone – Log On/Off” on page 8.
5Dialog 3413
Description
Log off
Menu structure
Menu structure for each of the menus that can be selected from
the idle menu.
Settings
CallList / X Missed
PhoneBook
Programmable keys
Ring character
Time & date
Language
Hearing level
Network
New incoming
Incoming
Answered
Outgoing
Dial name
Edit
Delete
Add
Time format
Date format
DHCP*
IP Address*
Subnet Mask*
Default Gateway*
WWW Server*
WWW Proxy*
GateKeeper*
Password
*=Read only. Changes
are made by the
system administrator.
Dialog 34136
Safety Instructions
Safety Instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock
and injury to persons. Please note the following:
• Do not use this product near water, for example, near a
bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool
• Avoid using a telephone (other than a cordless type)
during an electrical storm. There may be a remote risk of
electric shock from lightning
• Do not use the telephone to report a gas leak in the
vicinity of the leak
• Use only the power cord indicated in this guide
7Dialog 3413
Start the Telephone — Log On/Off
Start the Telephone — Log On/Off
All the system settings for your IP telephone must be set by the
system administrator before you can use the telephone.
When this is done, and the telephone is connected to the local IP
network (LAN), your telephone starts the start-up procedure
automatically when you connect it to the mains.
Notes:
The telephone does not work at power failure. After a power
failure the telephone will restart automatically. However,
when password is requested, you must log on before the
telephone can be used again.
If your telephone does not work properly, disconnect the
power adapter momentarily from the telephone to reset the
telephone.
Dialog 34138
Start the Telephone — Log On/Off
Start the telephone
Connect the external power adapter to the mains
Mains
24V AC
Connect the plug from the adapter to the 24V AC connection
on your telephone
The display shows special patterns and the lamps will light for
about five seconds, then the displays shows:
Ericsson Office IP Telephone 5
Use admin. mode to change settings
(No change)
A timer is counting down and after five seconds
(No change) is
selected automatically (if the procedure is not interrupted by a key
press).
Note: You can speed up the procedure by pressing
(No change).
Now the display informs that the telephone is connecting to the
server and software is loading. This takes about 15 seconds. After
a self test, the telephone is ready for log-on.
9Dialog 3413
Start the Telephone — Log On/Off
No Press to use the current version of the software (see display)
(Yes) Press to update the software (see display)
Update software
A new version of the application software
is available on the server, update? 5
(Yes) No
A timer is counting down and after five seconds (Yes) is selected
automatically (if the procedure is not interrupted by a key press).
Note: It is important that you do not disconnect the power
to the telephone while the new software is being
downloaded and saved. If a power failure does occur, the
software must be downloaded again.
Dialog 341310
Start the Telephone — Log On/Off
Log on
The log on menu is displayed:
User not logged on! 12:11 12 May 2001
Enter extension number: 2222
The extension number that was used for the last log-on is
automatically shown. If the displayed number is your number:
Settings Erase Log on
Log on Press to log on (see display)
If the displayed number is not yours (the telephone has been
logged on by someone else with the shown number):
Erase Press repeatedly to remove the displayed number (see display)
z Dial your extension number
Log on Press to log on (see display)
If a password is not required, the display shows your name and
extension number, and the telephone is ready for use.
Log off Settings CallList PhoneBook
If a password is requested the display shows:
User not logged on! 12:11 12 May 2001
Enter password:
Settings Erase Log on
Notes:
The password request is controlled via the
menu. The last setting used (by previous user) remains until
changed. Use the
menu to change the password request or contact your
system administrator regarding this.
The password is obtained from the system administrator
and can only be changed by the administrator.
Yes or No options in the Password
12:11 12 May 2001
J Smith 2222
Password
11Dialog 3413
Start the Telephone — Log On/Off
z Enter your password
(The Clear key is used to remove a wrong entry.)
Log on Press to log on (see display)
Log off Press to log off (see display)
Yes Press to confirm (see display)
The display shows your name and extension number, and the
telephone is ready for use.
Log off
Log off? is displayed.
The text
The log on menu is displayed.
Dialog 341312
Incoming Calls
Answer calls
A ringing signal and a flashing lamp indicate an incoming call.
On Access 1
Normally you will receive calls on the Access 1 line.
u Lift the handset
On any other line key
Incoming Calls
u Lift the handset
}h Press the flashing line key
Handsfree
}h Press the flashing line key
You are connected to the caller via the loudspeaker and
microphone.
X Press to terminate a handsfree call
13Dialog 3413
Incoming Calls
On another extension
You can answer a call to a phone in another room:
u z Call the ringing extension
Busy 2222
CBack CWait Pick Intr
Pick Press to answer (see display)
Answer a second call during an ongoing call
You can receive another call, when Free on 2nd is activated.
h Free on 2
nd
Press to activate / deactivate
When Free on 2
You have an ongoing call on Access 1, when the Access 2 key
flashes to indicate a new incoming call:
nd
access is active the lamp is lit.
}h Access 2 Press to answer
The first call is put on hold.
}h Access 1 Press to switch back to the first call
The second call is put on hold. You are connected to the first caller.
X Press to terminate the connected call
Note: If the calling party has activated Call waiting, you can
receive a second call even if Free on 2
activated.
12:11 12 May 2001
nd
access is not
Dialog 341314
Outgoing Calls
Outgoing Calls
Make calls
How to make internal and external calls:
u Lift the handset and proceed depending on call type:
Internal calls
z Dial the extension number
External calls
0 Dial the digit or digits to get an external line
Dial tone.
Note: The particular digit or digits used in your office,
e.g. 0 or 00.
z Dial the external number
d or X Press to end the call
15Dialog 3413
Outgoing Calls
Handsfree
With the handset on hook:
z Dial the number
You are connected via the loudspeaker and microphone.
X Press to terminate a handsfree call
Note: You can make your calls faster by using common
abbreviated numbers and by using your own programmed
abbreviated numbers. See section “Abbreviated Numbers”
on page 41.
Individual external line
To make a call on a specific external line:
* 0 * Press
z# Dial the individual external line number and press
z Dial the digit or digits to get an external line and the external
number
Last external number redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or not.
u Lift the handset
* * * Press to redial the saved number
The last external number is automatically redialled.
Note: Finland and Sweden — press
* * 0.
Dialog 341316
Redial calls from the Call List
The telephone keeps a call list with 50 telephone numbers that
includes missed calls (if supported by the network), incoming calls,
outgoing calls and answered calls.
Note: If power failure occurs the list is cleared.
CallList Press (see display)
or
X Missed Press (see display)
Outgoing Calls
Next Press to browse the list of telephone numbers (see display)
The figure within brackets is the position in the list.
or
Previous Press to browse the list of telephone numbers (see display)
The figure within brackets is the position in the list.
Call Press to call the selected telephone number (see display)
Note: To add the number to your phone book, see section
“Add number from the Call List” on page 61.
17Dialog 3413
During Calls
During Calls
Group Listening (loudspeaking)
This function lets other people in your room listen to your telephone
conversation. You speak in the handset while the other party’s
voice is heard on the loudspeaker.
During an ongoing conversation:
s Press to switch between loudspeaker and handset
When the key lamp is lit, the other party’s voice is heard on the
loudspeaker.
Note: You can adjust the volume, see section
“Programming and Adjustments” on page 62.
From loudspeaking to handsfree
d Replace the handset
Handsfree conversation.
From handsfree to loudspeaking
us Lift the handset and press
X Press to end the call
Dialog 341318
From handset to handsfree
During Calls
sd Press and replace the handset
Handsfree conversation.
X Press to end the call
From handsfree to handset
u Lift the handset
Conversation via the handset.
Mute
m Press to switch the microphone on or off
When the lamp is lit, the person on the line cannot hear what is
being said in your room.
On hold
You can temporarily put the ongoing call on hold.
)hd Press the ongoing call line key and replace the handset
The key lamp flashes slowly.
}h Press the line key again to resume the call
19Dialog 3413
During Calls
Inquiry
You have speech connection on Access 1 and want to make an
inquiry to an internal or external party.
h Inquiry Press
Note: You can also press Access 2.
z Call the second party
The first party is put on hold (the Access 1 key lamp flashes slowly).
When the other party answers you can switch between the calls
(refer back), transfer the call, create a conference and end one of
the calls.
X Press to end the inquiry call
The second party is disconnected.
}h Access 1 Press to return to the first party
Refer back
The key lamp flashes for the call put on hold.
}h Access 1 Press to put second party on hold
First party is connected.
}h Inquiry Press to put first party on hold
Second party is connected.
X Press to terminate the connected call
Dialog 341320
Transfer
You want to transfer an ongoing call.
h Inquiry Press
z Call the second party
During Calls
h Transfer Press before or after answer
The ongoing call is transferred.
Note: If you have put more than one call on hold, the last
call that was put on hold will be transferred. If the dialled
extension is busy or transfer is not allowed, your phone will
ring again.
Conference
With this procedure you can include up to seven parties in a
conference. Only the conference leader can admit participants.
During the conference a tone will be heard every 15th second.
You have an ongoing conversation (Access 1) and want to
establish a telephone conference. You will become the conference
leader.
h Inquiry Press
Note: You can also press Access 2.
z Call the second party
Wait for answer.
Conf Press to establish a conference (see display)
Repeat the procedure to add more conference members
d Replace the handset to leave the conference
21Dialog 3413
When You Receive a Busy Tone
h Callback Press
When You Receive a Busy Tone
Busy extension or external line
If you call an extension and receive a busy tone or get no answer or
all external lines are busy you can use these methods:
Automatic Callback
If a called extension is busy or there is no answer:
Note: You can also press:
CBack (see display).
d Replace the handset to finish procedure
You are called back (recall ringing signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
u Lift the handset when you are called back
The system calls the extension.
Note: Callbacks can be activated on several extensions at
the same time.
Dialog 341322
If all external lines are busy (after dialling the digit or digits to get a
line):
h Callback Press
When You Receive a Busy Tone
Note: You can also press:
CBack (see display).
z# Dial the external number and press
d Replace the handset to finish procedure
When an external line becomes free you will be called back (recall
ringing signal). You have to answer within eight seconds, otherwise
the Callback service is cancelled.
u Lift the handset when you are called back
The system calls the external number.
Note: Only one Callback can be activated on a busy
external line.
Cancel any single Callback
# 3 7 * z Press and dial the extension number
Note: To cancel a single Callback on a specific external line,
dial the digit or digits to get a line instead of the extension
number.
#X Press
23Dialog 3413
When You Receive a Busy Tone
# 3 7 # Press
X Press
Cancel all Callbacks
Activate Call Waiting
If you urgently wish to contact a busy extension or external line, you
can notify it by a call waiting signal.
CWait Press (see display)
Intr Press (see display)
Keep handset off-hook. When the called extension or the external
line becomes free, it will be called automatically.
Note: The Call Waiting function might be blocked for use on
your extension (programmed by system administrator). If
Call Waiting is not allowed you will continue to receive a
busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
Before the intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The Intrusion function might be blocked for use on
your extension (programmed by system administrator). If
Intrusion is not allowed you will continue to receive a busy
tone.
Dialog 341324
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